Melting / Sticky Dashboards / Instrument Panel (IP) – 2005-2009 Subaru Legacy & Outback

NUMBER: 12-197-16R
DATE: 02/25/16
REVISED: 05/06/16

APPLICABILITY: 2005-09MY Legacy and Outback Models
SUBJECT: Melting  / Sticky Dashboards / Instrument Panel (IP)

 

INTRODUCTION

As part of our dedication to customer satisfaction, Subaru of America, Inc. is initiating a program to extend the original New Car Limited Warranty coverage of the instrument panel (IP) or dashboard assembly on the applicable vehicles listed above to 10 years / regardless of miles from the original warranty start date.  This warranty extension will cover a ONE-TIME replacement of the IP if it melts or becomes sticky to the touch as a result of exposure to heat and / or humidity conditions.  This extension will NOT cover IPs with damage resulting from outside influence such as abuse, vandalism or application of harsh chemicals such as acids, bases, or petroleum products.

 

The condition must be verified during an inspection by an authorized Subaru retailer.  SOA will inform vehicle owners this condition may exist via a customer letter.  For vehicles within the coverage guidelines listed in this bulletin, customers can schedule an appointment with an authorized Subaru retailer should any of the described conditions occur.

instrument panel (IP) or dashboard

 

NOTE:  ALWAYS perform a Vehicle Coverage Inquiry on Subarunet to determine eligibility for this warranty extension before proceeding.  See sample inquiry result below.

IMPORTANT:  The VIN should also be checked for any open campaigns or recalls at this time.

EXTENSIONS
COVERAGE REASON ADDT’L MONTHS ADDT’L EFFECTIVE EFFECTIVE DATE EXPIRATION DATE UPDATE DATE USER
********* ******* ******* ******* ********* ********** ****** ******
WC YNW 84 999,999 xxxxxx xxxxxx xxxxxx SADMIN

 

PART INFORMATION:

PART NUMBER DESCRIPTION
66040AG02A PAD & FRAME ASSY
66040AG02B
66040AG03A
66040AG03B
66040AG11B
66040AG12B

 

REMINDER:  Always verify with your Parts Department that all required parts with the current part numbers are ordered specifically for the VIN of the vehicle being repaired.

VERY Important Information Regarding Parts Availability:

It is difficult to predict customer demand and where parts may need to be shipped to support that demand.  Subaru is currently working with the IP supplier to increase their production levels.  For this reason, it is important for retailers to explain to customers there may continue to be a delay before a part replacement can be performed.  Please be sure to take this into consideration when performing customer scheduling.  Due to the time-sensitive nature of these claims, retailers should make all efforts to schedule the customer’s vehicle in for inspection, verify the condition and document in writing on the repair order if this warranty extension applies prior to any coverage expiration (where applicable).

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