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February 6, 2019 NHTSA CAMPAIGN NUMBER: 19V065000
Loss of Electric Power Steering Assist
Loss of power steering assist would require higher steering effort, increasing the risk of a crash.
NHTSA Campaign Number: 19V065
Manufacturer Subaru of America, Inc.
Components STEERING
Potential Number of Units Affected 10,417
Summary
Subaru of America, Inc. (Subaru) is recalling certain 2019 Forester and Crosstrek vehicles. A connector inside the Electronic Power Steering (EPS) unit may short circuit resulting in a loss of electric power steering assistance.
Remedy
None of the affected vehicles have been sold yet. Subaru has notified dealers and they will inspect the steering gearbox, replacing it as necessary, free of charge. The recall began February 7, 2019. Owners may contact Subaru customer service at 1-844-373-6614. Subaru’s number for this recall is WUC-88.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Subaru has a Recall
NUMBER: WUC-88R
DATE: 02/12/19
REVISED: 03/05/19
NHTSA ID: 19V-065
APPLICABILITY: | 2019MY Forester and Crosstrek Vehicles |
---|---|
SUBJECT: | Power Steering Gear Box Inspect/Replacement |
INTRODUCTION:
Subaru of America, Inc. is recalling certain 2019 model year Forester and Crosstrek vehicles to inspect and, if necessary, replace the power steering gear box. A total of 10,417 U.S. vehicles will be affected by this recall.
AFFECTED VEHICLES
Coverage for all affected vehicles must be confirmed by using the Vehicle Coverage Inquiry function on subarunet.com.
This information is now available for all affected VINs currently in the system.
Model Year | Carline | Production Range | Vehicle count |
---|---|---|---|
2019 | Forester | December 27, 2018 – January 16, 2019 | 6,277 |
2019 | Crosstrek | December 27, 2018 – January 16, 2019 | 4,140 |
Please be advised that as additional affected VINs are processed into the system, coverage for those vehicles will be made available.
DESCRIPTION OF THE DEFECT AND SAFETY RISK
A connector inside the Electronic Power Steering (EPS) control unit may form small gaps in the plastic material molding during the manufacturing process. As a result, connector terminals inside the plastic molding may have inadequate isolation between terminals.
If a loss in isolation occurs, the EPS warning lamp will illuminate, and the EPS assist may be disabled. Disabling of the EPS assist could result in higher steering effort, increasing the risk of a crash.
DESCRIPTION OF THE REMEDY
Retailers will inspect the steering gearbox on these vehicles in accordance with the specified repair procedure and if necessary, replace it with a corrected one.
RETAILER RESPONSIBILITY
Retailers are to promptly perform the applicable service procedures to correct all affected vehicles in their inventory. Any vehicles listed in a recall/campaign that are in the retailer’s stock must be:
- Immediately identified.
- Tagged or otherwise marked to prevent their delivery or use prior to inspection and, if necessary, repair.
- Repaired in accordance with the repair procedures outlined in this Product Campaign Bulletin.
Please be advised that it is a violation of Federal law for a dealer to deliver a new motor vehicle covered by a recall under a sale or lease until the defect is remedied. Therefore, any Authorized Subaru Retailer failing to perform the applicable service procedures to correct all affected vehicles in their inventory prior to the vehicle being placed in service may be subject to civil penalties of up to $21,000 per violation (i.e., for each vehicle), as provided in 49 CFR §578.6 and will also be in breach of the Subaru Dealer Agreement.
OWNER NOTIFICATION
An owner notification will not be necessary because all affected vehicles will be inspected and/or repaired prior to retail sale.
RETAILER AFFECTED VIN LISTS
Each retailer will receive a detailed list of affected units from their Region/Distributor.
SERVICE PROCEDURE:
This Service Campaign involves inspection and possible replacement of the EPS gear box assembly. The required repair will depend on the results of an inspection of the Lot Number shown on a label affixed to the EPS assembly. The label and Lot Number are easily seen from under the vehicle. If the Lot Number is within the specific range provided in the Service Procedure below, the EPS gear box (steering rack) assembly must be replaced.
These vehicles can be quickly identified upon receipt by the presence of an “S” label with blue background on the windshield as shown here. While all affected vehicles should have this label installed at the ports, retailers should always check arriving potentially applicable vehicles using vehicle inquiry to confirm if there are any open recalls/campaigns to be completed. In a small number of cases, an “S” written with a glass marker may be found on the windshield in place of the sticker.
PART INFORMATION:
NOTE: There is no need for retailers to order any of these parts. Parts needed to complete this procedure (both the EPS assembly and Hardware Kit) will be shipped automatically to each Retailer based upon vehicle allocation. Vehicles trades between Retailers prior to completion of this repair should be avoided as doing so may delay proper parts supply for the receiving Retailer.
Description | Part Number | Application |
---|---|---|
STEERING GEAR BOX ASSEMBLY- EPS | 34110SJ040 | FORESTER |
34110FL130 | CROSSTREK | |
WUC-88 HARDWARE KIT* | SOA635317 | ALL |
*The HARDWARE KIT consists of the following components:
Description | Part Number | Quantity | Notes |
---|---|---|---|
FLANGE BOLT | 901000462 | 4 | EPS Gear Box Mounting Bolts |
COTTER PIN | 051030300 | 2 | Cotter Pins- Part numbers are interchangeable, OK to mix. |
OR | |||
051030200 | |||
FLANGE NUT | 902380017 | 2 | Stabilizer End Link Nut |
GASKET-EXHAUST PIPE FRONT | 44616AA290 | 1 | Exhaust Pipe Gaskets |
GASKET-EXHAUST PIPE REAR | 44022AA123 | 1 |
REPAIR PROCEDURE:
1) After confirming applicability, raise the vehicle on a lift.
2) The EPS Label and Lot Number are accessible through a hole in the crossmember support as shown.
3) Inspect the label for black dots to the left of the QR code as shown.
If inspection reveals a label with TWO (2) dots, REGARDLESS OF LOT NUMBER, the Service Procedure is complete. CAREFULLY copy the Lot Number onto the Repair Order as it will be needed for Claim Submission. Proceed to Claim Reimbursement and Entry Procedures to process the claim for Inspection Only.
If inspection reveals a label with either NO or only ONE dot, CAREFULLY copy the Lot Number onto the Repair Order then compare it to the ranges provided below. NOTE: Parts within these lot number ranges may be found on either Crosstrek or Forester as both of the vendor’s production lines produce parts for both carlines.
4) Start of Range – End of Range:
1188Z21674 – 1198199999
118XZ10278 – 119X199999
If the Lot Number falls within either of these ranges, the EPS assembly MUST be replaced.
CRITICAL: Do Not make the OK or NG determination by using just the 5-digit sequence number at the end of the Lot Number.
Use the image below for interpreting the Lot Number of the EPS assembly.
REMINDER: If inspection reveals a label with TWO (2) dots, REGARDLESS OF LOT NUMBER, the Service Procedure is complete.
Pre-Installation EPS Gearbox Inspection:
VERY IMPORTANT: The following brief inspection procedure below of the new part MUST be performed BEFORE installation of the new EPS gear box assembly.
There is a VERY SMALL possibility the EPS gear box was not properly centered before the plastic retainer was installed during manufacturing. If this occurs:
- it may be difficult to match up the marks when re-connecting the EPS gear box to the steering shaft
- the number of turns between full steering lock left and right will be different
- one tie-rod boot will be collapsed (or extended) more than the other.
NOTES:
- If a NG condition is identified, please take a quality photo showing the mis-alignment and contact the Techline for further instruction.
- Although the plastic retainer cap is white in the photos, it will likely be either green or blue depending on application.
- When the Lot Number inspection procedure determines the EPS gear box assembly requires replacement, follow the procedure in the applicable Service Manual along with the Helpful Hints provided below. Pay close attention to the items listed as one-time-use. They are all supplied in the Hardware Kit and MUST be replaced during reassembly.
After installation, with the front wheels pointed straight ahead, turn the steering wheel full lock right then full lock left and confirm there is no difference in the number of turns required to reach the stops.
IMPORTANT PRECAUTIONS:
- The EPS control module continues to operate after the engine stops. Therefore, before starting service of the EPS system which requires disconnection of the wiring harness connector, the ground cable MUST be disconnected from the battery.
- Be careful not to let any foreign matter (dust, water, oil, etc.) enter the power steering control module wiring harness connector when removing or installing it. If any foreign matter enters, always be sure completely remove it before re-connecting.
- VERY IMPORTANT: After adjusting the toe-in and steering wheel angle, tighten the lock nut on the tie rod end, always perform the Active Lane Keep System Learning Value clear (models with EyeSight) and the VDC sensor midpoint setting mode following the steps below and the applicable Service Manual.
- Perform Active Lane Keep System Learning Value Clear:
- Connect the Subaru Select Monitor (SSM).
- Turn the ignition switch to ON.
- From the [Start] screen, select [Diagnosis].
- On [Select Vehicle] screen, input the target vehicle information and select [Set].
- On [Main Menu] screen, select [Each System].
- Select [EyeSight].
- Select [Work Support].
- Select [Clear Active Lane Keep System Learning Value].
- Perform Active Lane Keep System Learning Value Clear:
- Perform VDC Sensor 0 Point Setting Mode:
- Connect the Subaru Select Monitor (SSM).
- Turn the ignition switch to ON.
- From the [Start] screen, select [Diagnosis].
- On [Select Vehicle] screen, input the target vehicle information and select [Set].
- On [Main Menu] screen, select [Each System].
- On [Select System] screen, select [Brake Control], and then select [Enter].
- On [Select Function] screen, select [Data monitor].
- From the Data Monitor list, select [Steering Angle Sensor], [Longitudinal G Sensor] and [Lateral G Sensor].
- Check that the steering angle sensor output value is”0” +/- 2 degrees. If the output value is different from the standard value, recheck the steering wheel position.
- Check that the output values for the longitudinal G sensor and lateral G sensor are −2 — 2 m/s2. If the output value is different from the standard value, check the installing condition of the hydraulic unit assembly VDC and the bracket COMPL hydraulic unit VDC.
- On [Select Function] screen, select [Work Support].
- From the work support item list, select [VSC(VDC) Centering Mode], and perform the setting according to the procedure displayed on the Subaru Select Monitor screen.
IMPORTANT: Drive the vehicle for 10 minutes to confirm:
- there are no system malfunctions
- no warning light illumination
- no other DTC(s) are stored.
Helpful Hints When Performing EPS Assembly Replacement:
- Always confirm the part number on the steering gear box assembly label is correct for the vehicle being repaired BEFORE
- REMINDER: If TWO black dots are identified on the label as shown above, the part EPS assembly does NOT need to be replaced.
- Remove the left and right stabilizer link lower nuts but do NOT remove the stabilizer bar itself. These 2 nuts are 1-time-use, included in the Hardware Kit and MUST be replaced at reassembly.
- Loosen the (upper) universal joint bolt on the steering column side but do NOT remove it. Leave the universal joint on the vehicle side and remove the steering gear box.
- DO NOT separate the Lower control arm from the knuckle housing. Otherwise, additional parts will be necessary to complete the work and not only toe, but a complete wheel alignment / adjustment will be necessary.
- This repair requires a toe adjustment only. A four-wheel alignment is only necessary if there is deviation from the standard Service Manual procedures.
CLAIM REIMBURSEMENT AND ENTRY PROCEDURES:
Credit to perform this service campaign will be based on the submission of properly completed repair order information. Retailers may submit claims through Vehicle Claim Entry on subarunet.com.
Labor Description | Labor Operation # | Labor Time |
Fail Code |
Claim Type |
---|---|---|---|---|
EPS ASSEMBLY- LOT NUMBER INSPECTION ONLY | A165-948 | 0.2 | WUC-88 | RC |
EPS ASSEMBLY- LOT NUMBER INSPECTION & GEAR BOX ASSEMBLY REPLACEMENT |
165-940 | 2.3 |
NOTE: The Lot Number from the ORIGINAL Factory-installed EPS assembly MUST be entered in the Miscellaneous Detail field at Claim submission.
IMPORTANT REMINDERS:
- SOA strongly discourages the printing and/or local storage of service information as previously released information and electronic publications may be updated at any time.
- Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
- Always refer to STIS for the latest service information before performing any repairs.
SEOCONTENT-START
Bulletin Number: WUC-88R; Revised: 04/08/19 Page 1 of 10
Continued…
NUMBER: WUC-88R
DATE: 02/12/19
REVISED: 04/08/19
NHTSA ID: 19V-065
APPLICABILITY: 2019MY Forester and Crosstrek Vehicles
SUBJECT: Power Steering Gear Box Inspect/Replacement
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Subaru of America, Inc. is
ISO 14001 Compliant
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
Continued…
ATTENTION:
GENERAL MANAGER q
PARTS MANAGER q
CLAIMS PERSONNEL q
SERVICE MANAGER q
IMPORTANT – All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
©2019 Subaru of America, Inc. All rights reserved.
PRODUCT CAMPAIGN BULLETIN
INTRODUCTION:
Subaru of America, Inc. is recalling certain 2019 model year Forester and Crosstrek vehicles to
inspect and, if necessary, replace the power steering gear box. A total of 10,417 U.S. vehicles will be
affected by this recall.
AFFECTED VEHICLES
Coverage for all affected vehicles must be confirmed by using the Vehicle Coverage Inquiry function
on subarunet.com.
This information is now available for all affected VINs currently in the system.
Model Year Carline Production Range Vehicle count
2019 Forester December 27, 2018 – January 16, 2019 6,277
2019 Crosstrek December 27, 2018 – January 16, 2019 4,140
Please be advised that as additional affected VINs are processed into the system, coverage for those
vehicles will be made available.
DESCRIPTION OF THE DEFECT AND SAFETY RISK
A connector inside the Electronic Power Steering (EPS) control unit may form small gaps in the
plastic material molding during the manufacturing process. As a result, connector terminals inside
the plastic molding may have inadequate isolation between terminals.
If a loss in isolation occurs, the EPS warning lamp will illuminate, and the EPS assist may be
disabled. Disabling of the EPS assist could result in higher steering effort, increasing the risk of a
crash.
Bulletin Number: WUC-88R; Revised: 04/08/19 Page 2 of 10
Continued…
DESCRIPTION OF THE REMEDY
Retailers will inspect the steering gear box on these vehicles in accordance with the specified repair
procedure and if necessary, replace it with a corrected one.
RETAILER RESPONSIBILITY
Retailers are to promptly perform the applicable service procedures to correct all affected vehicles in
their inventory. Any vehicles listed in a recall/campaign that are in the retailer’s stock must be:
• Immediately identified.
• Tagged or otherwise marked to prevent their delivery or use prior to inspection and, if
necessary, repair.
• Repaired in accordance with the repair procedures outlined in this Product Campaign
Bulletin.
Please be advised that it is a violation of Federal law for a dealer to deliver a new motor
vehicle covered by a recall under a sale or lease until the defect is remedied. Therefore, any
Authorized Subaru Retailer failing to perform the applicable service procedures to correct all
affected vehicles in their inventory prior to the vehicle being placed in service may be subject
to civil penalties of up to $21,000 per violation (i.e., for each vehicle), as provided in 49 CFR
§578.6 and will also be in breach of the Subaru Dealer Agreement.
OWNER NOTIFICATION
An owner notification will not be necessary because all affected vehicles will be inspected and/or
repaired prior to retail sale.
RETAILER AFFECTED VIN LISTS
Each retailer will receive a detailed list of affected units from their Region/Distributor.
SERVICE PROCEDURE:
This Service Campaign involves inspection and possible replacement of the EPS gear box assembly.
The required repair will depend on the results of an inspection of the Lot Number shown on a label
affixed to the EPS assembly. The label and Lot Number are easily seen from under the vehicle. If the
Lot Number is within the specific range provided in the Service Procedure below, the EPS gear box
(steering rack) assembly must be replaced.
These vehicles can be quickly identified upon receipt by the presence of an
“S” label with blue background on the windshield as shown here. While all
affected vehicles should have this label installed at the ports, retailers should
always check arriving potentially applicable vehicles using vehicle inquiry to
confirm if there are any open recalls/campaigns to be completed. In a small
number of cases, an “S” written with a glass marker may be found on the
windshield in place of the sticker.
Bulletin Number: WUC-88R; Revised: 04/08/19 Page 3 of 10
Continued…
PART INFORMATION:
NOTE: There is no need for retailers to order any of these parts. Parts needed to complete this
procedure (both the EPS assembly and Hardware Kit) will be shipped automatically to each Retailer
based upon vehicle allocation. Vehicles trades between Retailers prior to completion of this
repair should be avoided as doing so may delay proper parts supply for the receiving Retailer.
Description Part Number Application
STEERING GEAR BOX ASSEMBLY- EPS
34110SJ040 FORESTER
34110FL130 CROSSTREK
WUC-88 HARDWARE KIT* SOA635317 ALL
*The HARDWARE KIT consists of the following components:
Description Part Number Quantity Notes
FLANGE BOLT 901000462 4 EPS Gear Box Mounting Bolts
COTTER PIN 051030300 OR
051030200 2 Cotter Pins- Part numbers are
interchangeable, OK to mix.
FLANGE NUT 902380017 2 Stabilizer End Link Nut
GASKET-EXHAUST PIPE FRONT 44616AA290 1
Exhaust Pipe Gaskets
GASKET-EXHAUST PIPE REAR 44022AA123 1
REPAIR PROCEDURE:
1) After confirming applicability, raise the vehicle on a lift.
2) The EPS Label and Lot Number are accessible through a hole in the crossmember support as
shown.
Bulletin Number: WUC-88R; Revised: 04/08/19 Page 4 of 10
Continued…
3) Inspect the label for black dots to the left of the QR code as shown.
If inspection reveals a label with TWO (2) dots, REGARDLESS OF LOT NUMBER, the Service
Procedure is complete. CAREFULLY copy the Lot Number onto the Repair Order as it will be
needed for Claim Submission. Proceed to Claim Reimbursement and Entry Procedures to process
the claim for Inspection Only.
If inspection reveals a label with either NO or only ONE dot, CAREFULLY copy the Lot
Number onto the Repair Order then compare it to the ranges provided below. NOTE: Parts within
these lot number ranges may be found on either Crosstrek or Forester as both of the vendor’s
production lines produce parts for both carlines.
4) Start of Range – End of Range:
1188Z21674 – 1198199999
118XZ10278 – 119X199999
If the Lot Number falls within either of these ranges, the EPS assembly MUST be replaced.
CRITICAL: Do Not make the OK or NG determination by using just the 5-digit sequence
number at the end of the Lot Number.
Use the image below for interpreting the Lot Number of the EPS gear box assembly.
REMINDER: If inspection reveals a label with TWO (2) dots, REGARDLESS OF LOT NUMBER,
the Service Procedure is complete.
Bulletin Number: WUC-88R; Revised: 04/08/19 Page 5 of 10
Continued…
Pre-Installation EPS Gear Box Inspections:
VERY IMPORTANT: The following inspection procedures below MUST be performed BEFORE
installation of the new EPS gear box assembly:
• Before installing a new gear box assembly, ALWAYS confirm the new part is the correct part
number for the vehicle being repaired. The Forester and Crosstrek ESP gear boxes are very
similar in appearance and will bolt into each model but, they are NOT interchangeable.
• There is a VERY SMALL possibility the EPS gear box assembly was not properly centered
before the plastic retainer was installed during manufacturing. If this occurs:
○○ it may be difficult to match up the marks when re-connecting the EPS gear box assembly
to the steering shaft
○○ the number of turns between full steering lock left and right will be different
○○ one tie-rod boot will be collapsed (or extended) more than the other.
OK
Paint Marks Aligned Paint Marks Mis-Aligned
NG
NOTES:
• If a NG condition is identified, see APPENDIX A on page 9 of this bulletin for the EPS Gear
Box Centering Procedure.
• Although the plastic retainer cap is white in the photos, it will likely be either green or blue
depending on application.
5. When the Lot Number inspection procedure determines the EPS gear box assembly requires
replacement, follow the procedure in the applicable Service Manual along with the Helpful Hints
provided below. Pay close attention to the items listed as one-time-use. They are all supplied in
the Hardware Kit and MUST be replaced during reassembly.
After installation, with the front wheels pointed straight ahead, turn the steering wheel full lock right
then full lock left and confirm there is no difference in the number of turns required to reach the stops.
IMPORTANT PRECAUTIONS:
○○ The EPS control module continues to operate after the engine stops. Therefore, before
starting service of the EPS system which requires disconnection of the wiring harness
connector, the ground cable MUST be disconnected from the battery.
○○ Be careful not to let any foreign matter (dust, water, oil, etc.) enter the power steering
control module wiring harness connector when removing or installing it. If any foreign
matter enters, always be sure completely remove it before re-connecting.
6. VERY IMPORTANT: After adjusting the toe-in and steering wheel angle, tighten the lock nut
on the tie rod end, always perform the Active Lane Keep System Learning Value clear (models
with EyeSight) and the VDC sensor midpoint setting mode following the steps below and the
applicable Service Manual.
Bulletin Number: WUC-88R; Revised: 04/08/19 Page 6 of 10
Continued…
• Perform Active Lane Keep System Learning Value Clear:
1) Connect the Subaru Select Monitor (SSM).
2) Turn the ignition switch to ON.
3) From the [Start] screen, select [Diagnosis].
4) On [Select Vehicle] screen, input the target vehicle
information and select [Set].
5) On [Main Menu] screen, select [Each
System].
6) Select [EyeSight].
7) Select [Work Support].
8) Select [Clear Active Lane Keep System Learning
Value].
• Perform VDC Sensor 0 Point Setting Mode:
1) Connect the Subaru Select Monitor (SSM).
2) Turn the ignition switch to ON.
3) From the [Start] screen, select [Diagnosis].
4) On [Select Vehicle] screen, input the target vehicle
information and select [Set].
5) On [Main Menu] screen, select [Each System].
6) On [Select System] screen, select [Brake Control],
and then select [Enter].
7) On [Select Function] screen, select [Data monitor].
8) From the Data Monitor list, select [Steering Angle
Sensor], [Longitudinal G Sensor] and [Lateral G
Sensor].
9) Check that the steering angle sensor output
value is”0” +/- 2 degrees. If the output value is
different from the standard value, re-check the
steering wheel position.
10) Check that the output values for the longitudinal
G sensor and lateral G sensor are −2 — 2 m/s2. If
the output value is different from the standard
value, check the installing condition of the
hydraulic unit assembly VDC and the bracket
COMPL hydraulic unit VDC.
11) On [Select Function] screen, select [Work Support].
12) From the work support item list, select [VSC(VDC)
Centering Mode], and perform the setting according
to the procedure displayed on the Subaru Select
Monitor screen.
Bulletin Number: WUC-88R; Revised: 04/08/19 Page 7 of 10
Continued…
IMPORTANT: Drive the vehicle for 10 minutes to confirm:
• there are no system malfunctions
• no warning light illumination
• no other DTC(s) are stored.
7. The original (removed) EPS gear box assembly will not be collected therefore, it MUST be “field
scrapped” to render it unusable before discarding. See APENDIX A on page 10 of this bulletin
for the proper procedure to follow.
Helpful Hints When Performing EPS Assembly Replacement:
• Always confirm the part number on the steering gear box assembly label is correct for the
vehicle being repaired BEFORE installation.
• REMINDER: If TWO black dots are identified on the label as shown above, the part EPS
assembly does NOT need to be replaced.
• Remove the left and right stabilizer link lower nuts but do NOT remove the stabilizer bar
itself. These 2 nuts are 1-time-use, included in the Hardware Kit and MUST be replaced at
reassembly.
• Loosen the (upper) universal joint bolt on the steering column side but do NOT remove it.
Leave the universal joint on the vehicle side and remove the steering gear box.
Loosen but do not remove this bolt.
• DO NOT separate the Lower control arm from the knuckle housing. Otherwise, additional
parts will be necessary to complete the work and not only toe, but a complete wheel
alignment / adjustment will be necessary.
Bulletin Number: WUC-88R; Revised: 04/08/19 Page 8 of 10
Continued…
• This repair requires a toe adjustment only. A four-wheel alignment is only necessary if
there is deviation from the standard Service Manual procedures.
CLAIM REIMBURSEMENT AND ENTRY PROCEDURES:
Credit to perform this service campaign will be based on the submission of properly completed repair
order information. Retailers may submit claims through Vehicle Claim Entry on subarunet.com.
Labor Description Labor
Operation #
Labor
Time Fail Code Claim
Type
EPS ASSEMBLY- LOT NUMBER INSPECTION ONLY A165-948 0.2
EPS ASSEMBLY- LOT NUMBER INSPECTION & GEAR BOX WUC-88 RC
ASSEMBLY REPLACEMENT (INCLUDES Toe Adjustment) 165-940 2.3
NOTE: The Lot Number from the ORIGINAL Factory-installed EPS gear box assembly MUST be
entered in the Miscellaneous Detail field at Claim submission.
IMPORTANT REMINDERS:
• SOA strongly discourages the printing and/or local storage of service information as
previously released information and electronic publications may be updated at any time.
• Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
• Always refer to STIS for the latest service information before performing any repairs.
Bulletin Number: WUC-88R; Revised: 04/08/19 Page 9 of 10
Continued…
APPENDIX A
This Appendix includes:
• EPS Gear Box Centering Procedure
• Original (removed) EPS Gear Box Field Scrap Procedure
Centering Procedure:
There is small possibility the steering gear box center position may be incorrect on the new
replacement EPS gear box. This condition could cause the following two issues:
• Difficult to match the paint markings when connecting the gear box and the steering shaft.
• The steering angle (number of turns) to full steer left and right may be different.
1. Before installing the new EPS gear box, confirm the input shaft paint mark and the housing
paint mark are aligned as shown in the OK photo below.
2. Confirm the tie rods and boots are the same length, left and right.
OK
Paint Marks Aligned Paint Marks Mis-Aligned
NG
If the EPS Gear Box needs to be centered:
• CAREFULLY remove the resin cap.
• Using SST 34099PA100, turn the input shaft to align the marks then reinstall the resin cap.
SST: 34099PA100
Bulletin Number: WUC-88R; Revised: 04/08/19 Page 10 of 10
EPS Gear Box Field Scrap Procedure:
Cut the wiring harness completely off the original rack assembly as close as possible to where it
attaches to the pinion housing area as shown below and discard.
2 Affected Products
Vehicles
MAKE | MODEL | YEAR |
SUBARU | CROSSTREK | 2019 |
SUBARU | FORESTER | 2019 |
15 Associated Documents
Remedy Instructions and TSB
RCRIT-19V065-8851.pdf 1469.732KB
Remedy Instructions and TSB
RCRIT-19V065-4253.pdf 1438.497KB
Recall Quarterly Report #1, 2019-1
RCLQRT-19V065-4785.PDF 211.141KB
Manufacturer Notices(to Dealers,etc)- Retailer Floorplan Assistance Program – Electronic Power Steering (WUC-88)
RCMN-19V065-2004.pdf 184.365KB
Remedy Instructions and TSB
RCRIT-19V065-2956.pdf 1277.897KB
Manufacturer Notices(to Dealers,etc)- WUC-88 EPS Part Supply 2/19/19
RCMN-19V065-3440.pdf 153.605KB
Manufacturer Notices(to Dealers,etc)- WUC-88 EPS Part Supply 2/19/19
RCMN-19V065-2435.pdf 103.806KB
Remedy Instructions and TSB
RCRIT-19V065-3730.pdf 1288.335KB
Defect Notice 573 Report
RCLRPT-19V065-7158.PDF 215.31KB
Chronology
RMISC-19V065-9548.pdf 106.289KB
Manufacturer Notices(to Dealers,etc)- Updated: WUC-88 EPS Part Supply
Recall Acknowledgement
RCAK-19V065-6317.pdf 245.658KB
Manufacturer Notices(to Dealers,etc) – New Subaru Recall/STOP SALE: WUC-88 Power Steering Gear Box Inspect/Replacement
RCMN-19V065-9415.pdf 183.767KB
Recall Quarterly Report #2, 2019-2
RCLQRT-19V065-0933.PDF 211.244KB
Recall Quarterly Report #3, 2019-3
RCLQRT-19V065-1938.PDF 211.319KB
Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V065&docType=RCL
NHTSA ID Number: 10160203
Manufacturer Communication Number: WUC-88R
Summary
Subaru of America, Inc. is recalling certain 2019 model year Forester and Crosstrek vehicles to inspect and, if necessary, replace the power steering gear box. A total of 10,417 U.S. vehicles will be affected by this recall.
NUMBER: WUC-88R
DATE: 02/12/19
REVISED: 04/08/19
NHTSA ID: 19V-065
https://www.nhtsa.gov/recalls?nhtsaId=10160203
https://static.nhtsa.gov/odi/tsbs/2019/MC-10160203-9999.pdf
NUMBER: WUC-88R
DATE: 02/12/19
REVISED: 03/22/19
NHTSA ID: 19V-065
https://www.nhtsa.gov/recalls?nhtsaId=10160488
https://static.nhtsa.gov/odi/tsbs/2019/MC-10160488-9999.pdf
NUMBER: WUC-88
DATE: 02/12/19
NHTSA ID: 19V-065
https://www.nhtsa.gov/recalls?nhtsaId=10155215
https://static.nhtsa.gov/odi/tsbs/2019/MC-10155215-9999.pdf
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- 💪【2024 New Uugraded Version of X431 ELITE GM】2024 LAUNCH X431 Elite 2.0 PRO fit for GM is upgraded version with Enhanced Hardwares & Software, MUCH FASTER and SMARTER! 👍Dismountable USB Cable 👍Larger 2G+16GB Extended Memory 👍Android 8.1 OS 👍 3000mAh Battery with Power Button 👍Lifetime F~ree Update👍 Full Systems Diagnostic 👍All F~ree Service Function 👍Bi-Directional Control 👍AutoVIN 👍Full OBD2 Modes
- 💪【Powerful Bi-Directional Control/Active Test】LAUNCH X431 Elite 2.0 Pro fit for GM scanner code reader can send command directly from the automobile scanner to vehicle's ECU to perform vehicle-specific active tests on car's components and parts, confirm whether this part work normally and find out potential problems. Such as Doors, Windows, Mirrors, Locks, Lights, Headlamps, Wipers, Sunroofs, Air Pump Relay Test, Fuel Pump Relay Test, Spark Advance Test, Fan Speed Desired Test, Cooling Fan Test etc.
- 💪【All F~ree Maintenance Service Reset】As the popular diagnostic scanner in the market, LAUNCH X431 Elite 2.0 PRO diagnostic scan tool comes with comprehensive service options: Reset, Relearn, Relearn, Match, Adaption, Calibration, Initialization. Such as Oil light reset, EPB, SAS, Throttle Relearn, D.P.F Regen, ABS Bleeding, Injector Coding, CVT, Air Suspension, Crankshaft Relearn, Gear Learning, Battery Registration. The Functions depends on the conditions of the vehicle, please inform the VIN by QA or Email for check.
- 💪【OE-LEVEL Full Systems Diagnostic 】2024 new upgraded LAUNCH X431 Elite 2.0 PRO fit for GM diagnostic scan tool, provides you with All-Around & In-Depth diagnostic for all available modules such as ECM/BCM/SAS/ABS/TCM/.... It supports to read/clear codes, live data stream, retrieves module info, turn off warning light, actuation test, freeze-frame and so on, which make you easily know the car situation and finger out problems soon.
- 💪【AUTO VIN FOR GM & FULL OBD2 MODES FOR ALL BRANDS】AUTO-VIN can auto access to car information and scan vehicle systems by one touch for 2006+ GM cars like Buick/Chevy/Cadillac/GMC/Alpheon/Ravon/Pontiac/Saturn/Hummer/Oldsmobile/Holden/Daewoo/Workhorse, no longer needed to input manual. LAUNCH X431 Elite 2.0 Pro fit for GM has an extra function: It supports Full 10 OBD2 Test Modes for ALL brands vehicles after 1996, including I/M readiness, O2 Monitor Test, EVAP test(Mode 8), On-board Monitor test(Mode 6) and more.
- 【Recom-mended by YouTube Machinists】We are proud to tell that LAUNCH X431 PROS V+ 5.0 has been recom-mended as " Per-fect Overall Car Diagnostic Scanner " by famous editors, and also highly recom-mended by YouTube machinists.
- 【What Are the 2024 PROS V+ 5.0 Hardware Changes】With new in-house developed screen; 8.0 MP Pixel Rear Camera;Android 10.0 System; 2.4GHz&5GHz Dual-Frequency Wi-Fi, the transmission rate is 4Xfaster than old version; 4+64GB provides larger data memory; 6300mAh battery lasts 15+h work; CPU Updated to 2.0 GHz quard-core. greatly increased the speed of running multiple task; 8XFAST AUTO VIN technology;DBSCar VII connector equipped with indicator lights, which is more intuitive and user-friendly
- 【Technology Itself is Proof of Quality】LAUNCH DBSCar VII+Self-developed screen.Using USB type A/USB type C connectors and DBSCar VII VCI connector can make the process of diagnosing and matching faster and more stable, DBSCar VII connector equipped with indicator lights, which is more intuitive and user-friendly. The latest self-developed screen from LAUNCH, in addition to its strong anti-fall ability, is different from other launch models in sensitivity and touch.
- 【2024 Newly Added CANFD】With the CANFD Connector, you can seamlessly diagnose a wider range of vehicle models (up to model year 2024, see image below for supported models) using advanced CANFD protocols. Gone are the days of being limited to certain models - now you can confidently handle the latest models, even those with the most advanced systems.
- 【Bi-Directional+Online Coding+Over 37 Reset Services+Adaptation+Initialization+ Matching】PROS V+ 5.0 scan tool Elite also support:K-EY programming,Gear/ SAS/ EPB/ TPMS/ IMMO/ BMS/ETS/Oil/Brake/AFS/GEARBOX/SUNROOF/SUS Reset,ABS Bleed, Injector coding.Gives you the ability to use dealership level relearn procedures to complete repairs.You can get 100+ advanced special functions under the"vehicle brand"-"menu"-"system" - "special functions".
- 👍【2024 LAUNCH NEW RELEASED FULL FUNCTIONAL SCANNER】 LAUNCH X431 PRO ELITE comes with✅Full Bi-directional Control✅ECU/Online Coding✅37+ Services✅All Systems Diagnostics✅F.C.A AutoAuth✅CANFD DOIP✅ V.A.G Guide✅ Refresh Hidden Functions✅Auto Vin✅Remote Control✅20,0000+ Vehicle Coverage✅ 25 languages✅8 Extension Modules Supported(TPMS,XPROG 3,Oscilloscope ...) 👉X431 PRO ELITE combine all the hot functions of comprehensive scanners according to the customer's favorite need.
- 👍【FULL BI-DIRECTIONAL CONTROL】X431 PRO ELITE Factory-Level scanner is capable of full bi-directional controls (active test) over various vehicle sub-systems and components like fuel pump test, radiator fan, cooling fan test, injector kill tests, relays,coils, solenoid valves, throttle, lights, abs motor pump, headlights, A/C clutch, windows/doors/roof/wipers etc. 🚩The bi-directional obd2 scanner can quickly help you to check if a system or component goes well,Improving 200% Efficiency.
- 👍【FULL ADVANCED FUNCTIONS: ECU CODING, V.A.G GUIDED...】LAUNCH X431 PRO ELITE diagnostic tablet can perform Online ECU coding for 95% cars, Component Matching, PMI, Adaptive Data Reset, V.A.G Guided,Power Balance,Online Calibration,Online Parameterization to diy vehicle settings and disable annoying features like seatbelt alarm, speed limiter,daytime lights and reveal hidden functions like rear-view mirror etc. 🚩The car scanner is better than other brands' scanners: More feature.
- 👍【HOT 37+ RESETS/CALIBRATION/INITIALIZATION/】LAUNCH X431 PRO ELITE compatible with 150+ car makes 1996-2024 and offers 37+ HOT services including Oil Reset, EPB, SAS Calibration,DPF, BMS, Throttle, TPMS Reset, Gearbox Match, Suspension, ABS Bleed, Injector Coding...You will get 300+ resets under "vehicle brand" >"system">"special functions".🚩This x431 diagnostic tool that is most worthwhile for DIYers, mechanics, and tire shops.
- 👍【8 EXPANSION MODULES SUPPORTED 】Support ADAS, VideoScope, Sensor Box, Endoscope,Oscilloscope,Battery tester,Wifi Printer,TS GUN, PROG 3 etc.➤ADAS Kit to assist ADAS calibration;VSP-600 VideoScope to check unseen parts of the engine, fuel tank etc.;S2-2 SensorBox to simulate vehicle sensor faults;O2-1 ScopeBox Oscilloscope to quickly acquire circuit signals;Battery Tester to do battery test;Printer to print out diagnostic reports; TS GUN: Activate all sensors,TPMS relearn,Program LAUNCH sensors;X-PROG 3🚩All are sold separately to meet your various needs.
- Auto Scanner Case Perfect Fit: This mini code readers & scan tools carrying case is perfect for BlueDriver Bluetooth Pro OBDII OBD2 LSB2 Scan Tool for iPhone & Android, Veepeak OBDCheck BLE OBD2 Bluetooth Scanner Auto OBD II Diagnostic Scan Tool, Dimension: 3.14 x 2.56 x 1.6 inches.
- Compact&Lightweight, Hard and Skid-Proof obdii scanner bluetooth Storage Bag: Made of hard EVA material with soft touch PU leather surface,It provides a full range of protection for your car code reader, it’s not only easy to store bluedriver LSB2 Diagnostic Scan Tool indoors prevent loss, but also can be fully prepared for outdoor activities in your car or truck, easy for you to read and clear your Check Engine Light and all other vehicle systems.
- 100% safe car scanner reader case holder: The Blue Driver OBDII scanner fits snugly in this case, without any looseness inside, keep your obd2 scanner safety all the time, this scanner tool case is sturdy, easy to open and close. You don't have to worry about damaging the OBD2 Diagnostic Scan Tool 'when' I accidentally drop the case or knock it to the ground.
- Portable Carrying Auto Mini Case: It is really compact and space saving, easy for you to carrying it anywhere, you can put it in your purse, pocket, backpack or just keep it in your car. You can always check up your vehicle with fixd car diagnostic tool, perfect as a gift for your friends, husband, father and someone who own a OBD2 Diagnostic Scan Tool.
- NOTE: For sale is only a case, not include the bluedriver obd2 scanner and other accessories, with any quality problem, please contact us directly, we will always on your service.
- 🔥🔥🔥【2024 NEW VERSION OF MX808S MK808, SAME AS MK808BT PRO】Big Surprise! Autel has upgraded the MK808 to the 2024 MK808S. With the same cost, you are experiencing 5X faster diagnostics and 150 wider car coverage from 1996-2023-2024. Function as MK808BT PRO MK808K-BT MK808Z-BT, the pro-level MK808S enjoys powerful CPU ROCKCHIP RK3566, improved Android 11, larger 4+64GB, 5G & 2.4 GHz Dual WiFi, newly added Wi-Fi Print, Bi-directional Control and FCA Autoauth for Chrysler Jeep Dodge Fiat etc.
- 【2024 NEWLY RELEASED BI-DIRECTIONAL CONTROL】As the 2024 upgraded version of MaxiChek MX808, our Newest MK808S auto diagnostic scanner for all cars inherits the powerful Bi-directional Control which makes it the most cost-effective Autel scanner (without breaking the bank, same as MP808BT and MS906BT). Active test is widely used on car subsystems to help you check if the car actuators are all in good condition. Such as windows, rear mirrors, sunroof, wipers...
- 【28+ MOST POPULAR RESET SERVICE FOR 150 MAKES】Autel versatile OBDII scanenr MK808S, full level-up of MX808, supports 150+ car brands worldwide & FCA AutoAuth, Like the OBD2 code reader MaxiCOM MK808BT Pro, MK808S is equipped with 28+ hot services including Oil Reset, SAS Calibration, IMMO, ABS Bleeding, Injector Coding, Battery Registration, etc. MK808S ranks top in professional automotive tablets and keeps updating to support more newer modes from 2023 to 2024.
- 【ALL SYSTEM DIAGNOSTICS, FACTORY-LEVEL SCANNER】The MK808S dealer-level scanner, like Snap-on tools, effectively works all cars for all system diagnostics. It reads/clears codes, provides ECU info, displays Live Data, performs active tests, and special functions for all available modules. With a few clicks, you can easily understand the vehicle's condition. The convenient Wi-Fi printing feature allows you to generate a detailed report, highlighting the exact nature of the problem.
- 【AUTO SCAN & AUTOVIN, 5X FASTER】How much have you spent on car maintenance? Even a minor issue can take up a significant amount of time. The MK808S is designed to improve your work efficiency. With its AutoVIN technology, you can identify your vehicle's make, model, and year information with just one click. The convenient AutoScan feature automatically scans all of the vehicle's ECUs and detects any fault codes. Check AutoVIN compatibility, please contact us at 📞 MotorzoneUS @ outlook . com 📞
- [2023 Top-Tier Hardware and Software Upgrade]: Topdon ArtiDiag900 Lite scanner has enhanced hardware and latest features, including Android 11.0, 5x faster CPU, 10000mAh battery for 12 hours of continuous operation, stable wireless diagnosis with Bluetooth 5.0, 8-inch touchscreen for a tablet-like user experience. Added bi-directional control, wireless diagnosis, battery testing (optional), and DTC repair guide, provide an unparalleled diagnostic experience at an affordable price.
- [TOPDON's Newly Bidirectional Scan Tool]: This bidirectional obd2 scanner sends commands to the vehicle's ECU for active testing, enabling users to accurately and quickly locate faulty components such as injectors, coolant pumps, windows, wipers, headlights, mirrors, etc. The bidirectional control scanner is the ideal choice for workshops/automotive repair shops as it significantly reduces mechanic's diagnostic time.
- [Wireless Bluetooth Diagnostic Experience]: The AD900 Lite scan tool comes with a Bluetooth 5.0 VCI, supporting a wireless diagnostic range of up to 33 feet (10 meters), allowing you to diagnose without being confined to cables or tight spaces. Stable and fast wireless diagnosis provides a comfortable repair environment. It also offers VCI cables to increase connectivity options.
- [Newly Released DTC Repair Guide Function]: Easily diagnose issues with your vehicle and receive guidance on repairs with the topdon scan tool's fault code definitions for all systems,maximize your diagnostic capabilities. This function is compatible with Chrysler/Dodge/Jeep/Fiat 2010-2014 and expanding with continual updates,the AritDiag 900 Lite car diagnostic scanner is the must-have tool for any technician or DIY enthusiast.
- [OE-Level Full System Diagnostics]:AritDiag900 Lite full system diagnostic scanner can scan ALL available modules(Engine, Transmission, Airbag, ABS, ESP, TPMS, Gateway, Steering, Radio, Air conditioning, ect.) to✔read ECU info, ✔read/clear codes, ✔view live data stream, ✔retrieves freeze-frame, ✔perform active tests, and more. With just a simple click, it provides you with accurate and in-depth diagnostics.
- [ALL IN ONE FUNCTIONS IN YOUR HAND] Upgraded of LAUNCH X431 Elite, 2024 LAUNCH X431 Elite 2.0 PRO fit for BMW OBD2 Scanner equipped with advanced Android 8.1 OS & 4'' Touchscreen, which fast boot-up to make diagnostic smoother, offering an Easier & Faster operating experience for you. Also be feature-rich: In-depth Full System Diagnosis, Full Bi-directional Control, ECU Coding, All Services, 10 Full OBD2 Function, Auto VIN, Lifetime Update. A Must Have for BMW/MINI/Rolls Royce Owner.
- [ALL MAINTENANCE SERVICE] Fit for BMW/Mini/Rolls-Royces, LAUNCH X431 Elite 2.0 PRO diagnostic scaner offers ALL services, including Oil/EPB Reset, ABS Bleeding, Idle Speed, D.PF Regen, Ride Height Adjustment, Auto Start-Stop, Transmission Relearn, Delete Transport Mode, etc. *It is also a battery registration tool dedicated to BMW cars (also for different type&capacity). Get All services from "Diagnose>Automatically Search>Special Funciton". Check compatibility before purchase.
- [ADVANCED ECU CODING, CUSTOMIZE CAR EASILY] 2024 LAUNCH X431 Elite 2.0 PRO fit for BMW bidirectional scan tool has fully upgraded with advanced ECU coding. It supports Component Matching, Flash Hidden Functions, Customize OE-settings,etc. to optimize car performance. You can activate higher-level functions or disable annoying features, like Auto Rear Mirror Folding, Auto Door Lock/Unlock, Seat Belt Warning Off. NT710's coding ONLY for BMW's F & E chassis; our's can for F/E/G/I and etc. chassis.
- [POWERFUL BI-DIRECTIONAL CONTROL/ACTIVE TEST] LAUNCH X431 Elite 2.0 PRO fit for bmw obd2 scanner, inherits the powerful bi-directional control features of LAUNCH X431 series. It allows you to control the system or component for active test on BMW/Mini/Rolls-Royce cars, helping check if the car actuators are all in good condition, such as windows, rear mirrors, wipers, horn test. You can also use it to recalibrate, readapt or reconfigure for some components after making repairs or replacement.
- [OE-LEVEL ALL SYSTEMS DIAGNOSTIC FOR YOUR BIMMER] As the Top-Dog in the market, LAUNCH is famous for its powerful diagnostic functions. 2024 newly upgraded LAUNCH X431 Elite 2.0 PRO fit for BMW/Mini/Rolls-Royce full diagnostic tool, provides you with All-Around & In-Depth diagnostic for all available modules. It supports to read/clear codes, view data stream, retrieves freeze-frame, read ECU information, and etc., which make you easily know the car situation and finger out problems soon.
Last update on 2024-03-30 / Affiliate links / Images from Amazon Product Advertising API
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