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February 6, 2019 NHTSA CAMPAIGN NUMBER: 19V065000
Loss of Electric Power Steering Assist
Loss of power steering assist would require higher steering effort, increasing the risk of a crash.
NHTSA Campaign Number: 19V065
Manufacturer Subaru of America, Inc.
Components STEERING
Potential Number of Units Affected 10,417
Summary
Subaru of America, Inc. (Subaru) is recalling certain 2019 Forester and Crosstrek vehicles. A connector inside the Electronic Power Steering (EPS) unit may short circuit resulting in a loss of electric power steering assistance.
Remedy
None of the affected vehicles have been sold yet. Subaru has notified dealers and they will inspect the steering gearbox, replacing it as necessary, free of charge. The recall began February 7, 2019. Owners may contact Subaru customer service at 1-844-373-6614. Subaru’s number for this recall is WUC-88.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Subaru has a Recall
NUMBER: WUC-88R
DATE: 02/12/19
REVISED: 03/05/19
NHTSA ID: 19V-065
APPLICABILITY: | 2019MY Forester and Crosstrek Vehicles |
---|---|
SUBJECT: | Power Steering Gear Box Inspect/Replacement |
INTRODUCTION:
Subaru of America, Inc. is recalling certain 2019 model year Forester and Crosstrek vehicles to inspect and, if necessary, replace the power steering gear box. A total of 10,417 U.S. vehicles will be affected by this recall.
AFFECTED VEHICLES
Coverage for all affected vehicles must be confirmed by using the Vehicle Coverage Inquiry function on subarunet.com.
This information is now available for all affected VINs currently in the system.
Model Year | Carline | Production Range | Vehicle count |
---|---|---|---|
2019 | Forester | December 27, 2018 – January 16, 2019 | 6,277 |
2019 | Crosstrek | December 27, 2018 – January 16, 2019 | 4,140 |
Please be advised that as additional affected VINs are processed into the system, coverage for those vehicles will be made available.
DESCRIPTION OF THE DEFECT AND SAFETY RISK
A connector inside the Electronic Power Steering (EPS) control unit may form small gaps in the plastic material molding during the manufacturing process. As a result, connector terminals inside the plastic molding may have inadequate isolation between terminals.
If a loss in isolation occurs, the EPS warning lamp will illuminate, and the EPS assist may be disabled. Disabling of the EPS assist could result in higher steering effort, increasing the risk of a crash.
DESCRIPTION OF THE REMEDY
Retailers will inspect the steering gearbox on these vehicles in accordance with the specified repair procedure and if necessary, replace it with a corrected one.
RETAILER RESPONSIBILITY
Retailers are to promptly perform the applicable service procedures to correct all affected vehicles in their inventory. Any vehicles listed in a recall/campaign that are in the retailer’s stock must be:
- Immediately identified.
- Tagged or otherwise marked to prevent their delivery or use prior to inspection and, if necessary, repair.
- Repaired in accordance with the repair procedures outlined in this Product Campaign Bulletin.
Please be advised that it is a violation of Federal law for a dealer to deliver a new motor vehicle covered by a recall under a sale or lease until the defect is remedied. Therefore, any Authorized Subaru Retailer failing to perform the applicable service procedures to correct all affected vehicles in their inventory prior to the vehicle being placed in service may be subject to civil penalties of up to $21,000 per violation (i.e., for each vehicle), as provided in 49 CFR §578.6 and will also be in breach of the Subaru Dealer Agreement.
OWNER NOTIFICATION
An owner notification will not be necessary because all affected vehicles will be inspected and/or repaired prior to retail sale.
RETAILER AFFECTED VIN LISTS
Each retailer will receive a detailed list of affected units from their Region/Distributor.
SERVICE PROCEDURE:
This Service Campaign involves inspection and possible replacement of the EPS gear box assembly. The required repair will depend on the results of an inspection of the Lot Number shown on a label affixed to the EPS assembly. The label and Lot Number are easily seen from under the vehicle. If the Lot Number is within the specific range provided in the Service Procedure below, the EPS gear box (steering rack) assembly must be replaced.
These vehicles can be quickly identified upon receipt by the presence of an “S” label with blue background on the windshield as shown here. While all affected vehicles should have this label installed at the ports, retailers should always check arriving potentially applicable vehicles using vehicle inquiry to confirm if there are any open recalls/campaigns to be completed. In a small number of cases, an “S” written with a glass marker may be found on the windshield in place of the sticker.
PART INFORMATION:
NOTE: There is no need for retailers to order any of these parts. Parts needed to complete this procedure (both the EPS assembly and Hardware Kit) will be shipped automatically to each Retailer based upon vehicle allocation. Vehicles trades between Retailers prior to completion of this repair should be avoided as doing so may delay proper parts supply for the receiving Retailer.
Description | Part Number | Application |
---|---|---|
STEERING GEAR BOX ASSEMBLY- EPS | 34110SJ040 | FORESTER |
34110FL130 | CROSSTREK | |
WUC-88 HARDWARE KIT* | SOA635317 | ALL |
*The HARDWARE KIT consists of the following components:
Description | Part Number | Quantity | Notes |
---|---|---|---|
FLANGE BOLT | 901000462 | 4 | EPS Gear Box Mounting Bolts |
COTTER PIN | 051030300 | 2 | Cotter Pins- Part numbers are interchangeable, OK to mix. |
OR | |||
051030200 | |||
FLANGE NUT | 902380017 | 2 | Stabilizer End Link Nut |
GASKET-EXHAUST PIPE FRONT | 44616AA290 | 1 | Exhaust Pipe Gaskets |
GASKET-EXHAUST PIPE REAR | 44022AA123 | 1 |
REPAIR PROCEDURE:
1) After confirming applicability, raise the vehicle on a lift.
2) The EPS Label and Lot Number are accessible through a hole in the crossmember support as shown.
3) Inspect the label for black dots to the left of the QR code as shown.
If inspection reveals a label with TWO (2) dots, REGARDLESS OF LOT NUMBER, the Service Procedure is complete. CAREFULLY copy the Lot Number onto the Repair Order as it will be needed for Claim Submission. Proceed to Claim Reimbursement and Entry Procedures to process the claim for Inspection Only.
If inspection reveals a label with either NO or only ONE dot, CAREFULLY copy the Lot Number onto the Repair Order then compare it to the ranges provided below. NOTE: Parts within these lot number ranges may be found on either Crosstrek or Forester as both of the vendor’s production lines produce parts for both carlines.
4) Start of Range – End of Range:
1188Z21674 – 1198199999
118XZ10278 – 119X199999
If the Lot Number falls within either of these ranges, the EPS assembly MUST be replaced.
CRITICAL: Do Not make the OK or NG determination by using just the 5-digit sequence number at the end of the Lot Number.
Use the image below for interpreting the Lot Number of the EPS assembly.
REMINDER: If inspection reveals a label with TWO (2) dots, REGARDLESS OF LOT NUMBER, the Service Procedure is complete.
Pre-Installation EPS Gearbox Inspection:
VERY IMPORTANT: The following brief inspection procedure below of the new part MUST be performed BEFORE installation of the new EPS gear box assembly.
There is a VERY SMALL possibility the EPS gear box was not properly centered before the plastic retainer was installed during manufacturing. If this occurs:
- it may be difficult to match up the marks when re-connecting the EPS gear box to the steering shaft
- the number of turns between full steering lock left and right will be different
- one tie-rod boot will be collapsed (or extended) more than the other.
NOTES:
- If a NG condition is identified, please take a quality photo showing the mis-alignment and contact the Techline for further instruction.
- Although the plastic retainer cap is white in the photos, it will likely be either green or blue depending on application.
- When the Lot Number inspection procedure determines the EPS gear box assembly requires replacement, follow the procedure in the applicable Service Manual along with the Helpful Hints provided below. Pay close attention to the items listed as one-time-use. They are all supplied in the Hardware Kit and MUST be replaced during reassembly.
After installation, with the front wheels pointed straight ahead, turn the steering wheel full lock right then full lock left and confirm there is no difference in the number of turns required to reach the stops.
IMPORTANT PRECAUTIONS:
- The EPS control module continues to operate after the engine stops. Therefore, before starting service of the EPS system which requires disconnection of the wiring harness connector, the ground cable MUST be disconnected from the battery.
- Be careful not to let any foreign matter (dust, water, oil, etc.) enter the power steering control module wiring harness connector when removing or installing it. If any foreign matter enters, always be sure completely remove it before re-connecting.
- VERY IMPORTANT: After adjusting the toe-in and steering wheel angle, tighten the lock nut on the tie rod end, always perform the Active Lane Keep System Learning Value clear (models with EyeSight) and the VDC sensor midpoint setting mode following the steps below and the applicable Service Manual.
- Perform Active Lane Keep System Learning Value Clear:
- Connect the Subaru Select Monitor (SSM).
- Turn the ignition switch to ON.
- From the [Start] screen, select [Diagnosis].
- On [Select Vehicle] screen, input the target vehicle information and select [Set].
- On [Main Menu] screen, select [Each System].
- Select [EyeSight].
- Select [Work Support].
- Select [Clear Active Lane Keep System Learning Value].
- Perform Active Lane Keep System Learning Value Clear:
- Perform VDC Sensor 0 Point Setting Mode:
- Connect the Subaru Select Monitor (SSM).
- Turn the ignition switch to ON.
- From the [Start] screen, select [Diagnosis].
- On [Select Vehicle] screen, input the target vehicle information and select [Set].
- On [Main Menu] screen, select [Each System].
- On [Select System] screen, select [Brake Control], and then select [Enter].
- On [Select Function] screen, select [Data monitor].
- From the Data Monitor list, select [Steering Angle Sensor], [Longitudinal G Sensor] and [Lateral G Sensor].
- Check that the steering angle sensor output value is”0” +/- 2 degrees. If the output value is different from the standard value, recheck the steering wheel position.
- Check that the output values for the longitudinal G sensor and lateral G sensor are −2 — 2 m/s2. If the output value is different from the standard value, check the installing condition of the hydraulic unit assembly VDC and the bracket COMPL hydraulic unit VDC.
- On [Select Function] screen, select [Work Support].
- From the work support item list, select [VSC(VDC) Centering Mode], and perform the setting according to the procedure displayed on the Subaru Select Monitor screen.
IMPORTANT: Drive the vehicle for 10 minutes to confirm:
- there are no system malfunctions
- no warning light illumination
- no other DTC(s) are stored.
Helpful Hints When Performing EPS Assembly Replacement:
- Always confirm the part number on the steering gear box assembly label is correct for the vehicle being repaired BEFORE
- REMINDER: If TWO black dots are identified on the label as shown above, the part EPS assembly does NOT need to be replaced.
- Remove the left and right stabilizer link lower nuts but do NOT remove the stabilizer bar itself. These 2 nuts are 1-time-use, included in the Hardware Kit and MUST be replaced at reassembly.
- Loosen the (upper) universal joint bolt on the steering column side but do NOT remove it. Leave the universal joint on the vehicle side and remove the steering gear box.
- DO NOT separate the Lower control arm from the knuckle housing. Otherwise, additional parts will be necessary to complete the work and not only toe, but a complete wheel alignment / adjustment will be necessary.
- This repair requires a toe adjustment only. A four-wheel alignment is only necessary if there is deviation from the standard Service Manual procedures.
CLAIM REIMBURSEMENT AND ENTRY PROCEDURES:
Credit to perform this service campaign will be based on the submission of properly completed repair order information. Retailers may submit claims through Vehicle Claim Entry on subarunet.com.
Labor Description | Labor Operation # | Labor Time |
Fail Code |
Claim Type |
---|---|---|---|---|
EPS ASSEMBLY- LOT NUMBER INSPECTION ONLY | A165-948 | 0.2 | WUC-88 | RC |
EPS ASSEMBLY- LOT NUMBER INSPECTION & GEAR BOX ASSEMBLY REPLACEMENT |
165-940 | 2.3 |
NOTE: The Lot Number from the ORIGINAL Factory-installed EPS assembly MUST be entered in the Miscellaneous Detail field at Claim submission.
IMPORTANT REMINDERS:
- SOA strongly discourages the printing and/or local storage of service information as previously released information and electronic publications may be updated at any time.
- Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
- Always refer to STIS for the latest service information before performing any repairs.
SEOCONTENT-START
Bulletin Number: WUC-88R; Revised: 04/08/19 Page 1 of 10
Continued…
NUMBER: WUC-88R
DATE: 02/12/19
REVISED: 04/08/19
NHTSA ID: 19V-065
APPLICABILITY: 2019MY Forester and Crosstrek Vehicles
SUBJECT: Power Steering Gear Box Inspect/Replacement
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Subaru of America, Inc. is
ISO 14001 Compliant
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
Continued…
ATTENTION:
GENERAL MANAGER q
PARTS MANAGER q
CLAIMS PERSONNEL q
SERVICE MANAGER q
IMPORTANT – All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
©2019 Subaru of America, Inc. All rights reserved.
PRODUCT CAMPAIGN BULLETIN
INTRODUCTION:
Subaru of America, Inc. is recalling certain 2019 model year Forester and Crosstrek vehicles to
inspect and, if necessary, replace the power steering gear box. A total of 10,417 U.S. vehicles will be
affected by this recall.
AFFECTED VEHICLES
Coverage for all affected vehicles must be confirmed by using the Vehicle Coverage Inquiry function
on subarunet.com.
This information is now available for all affected VINs currently in the system.
Model Year Carline Production Range Vehicle count
2019 Forester December 27, 2018 – January 16, 2019 6,277
2019 Crosstrek December 27, 2018 – January 16, 2019 4,140
Please be advised that as additional affected VINs are processed into the system, coverage for those
vehicles will be made available.
DESCRIPTION OF THE DEFECT AND SAFETY RISK
A connector inside the Electronic Power Steering (EPS) control unit may form small gaps in the
plastic material molding during the manufacturing process. As a result, connector terminals inside
the plastic molding may have inadequate isolation between terminals.
If a loss in isolation occurs, the EPS warning lamp will illuminate, and the EPS assist may be
disabled. Disabling of the EPS assist could result in higher steering effort, increasing the risk of a
crash.
Bulletin Number: WUC-88R; Revised: 04/08/19 Page 2 of 10
Continued…
DESCRIPTION OF THE REMEDY
Retailers will inspect the steering gear box on these vehicles in accordance with the specified repair
procedure and if necessary, replace it with a corrected one.
RETAILER RESPONSIBILITY
Retailers are to promptly perform the applicable service procedures to correct all affected vehicles in
their inventory. Any vehicles listed in a recall/campaign that are in the retailer’s stock must be:
• Immediately identified.
• Tagged or otherwise marked to prevent their delivery or use prior to inspection and, if
necessary, repair.
• Repaired in accordance with the repair procedures outlined in this Product Campaign
Bulletin.
Please be advised that it is a violation of Federal law for a dealer to deliver a new motor
vehicle covered by a recall under a sale or lease until the defect is remedied. Therefore, any
Authorized Subaru Retailer failing to perform the applicable service procedures to correct all
affected vehicles in their inventory prior to the vehicle being placed in service may be subject
to civil penalties of up to $21,000 per violation (i.e., for each vehicle), as provided in 49 CFR
§578.6 and will also be in breach of the Subaru Dealer Agreement.
OWNER NOTIFICATION
An owner notification will not be necessary because all affected vehicles will be inspected and/or
repaired prior to retail sale.
RETAILER AFFECTED VIN LISTS
Each retailer will receive a detailed list of affected units from their Region/Distributor.
SERVICE PROCEDURE:
This Service Campaign involves inspection and possible replacement of the EPS gear box assembly.
The required repair will depend on the results of an inspection of the Lot Number shown on a label
affixed to the EPS assembly. The label and Lot Number are easily seen from under the vehicle. If the
Lot Number is within the specific range provided in the Service Procedure below, the EPS gear box
(steering rack) assembly must be replaced.
These vehicles can be quickly identified upon receipt by the presence of an
“S” label with blue background on the windshield as shown here. While all
affected vehicles should have this label installed at the ports, retailers should
always check arriving potentially applicable vehicles using vehicle inquiry to
confirm if there are any open recalls/campaigns to be completed. In a small
number of cases, an “S” written with a glass marker may be found on the
windshield in place of the sticker.
Bulletin Number: WUC-88R; Revised: 04/08/19 Page 3 of 10
Continued…
PART INFORMATION:
NOTE: There is no need for retailers to order any of these parts. Parts needed to complete this
procedure (both the EPS assembly and Hardware Kit) will be shipped automatically to each Retailer
based upon vehicle allocation. Vehicles trades between Retailers prior to completion of this
repair should be avoided as doing so may delay proper parts supply for the receiving Retailer.
Description Part Number Application
STEERING GEAR BOX ASSEMBLY- EPS
34110SJ040 FORESTER
34110FL130 CROSSTREK
WUC-88 HARDWARE KIT* SOA635317 ALL
*The HARDWARE KIT consists of the following components:
Description Part Number Quantity Notes
FLANGE BOLT 901000462 4 EPS Gear Box Mounting Bolts
COTTER PIN 051030300 OR
051030200 2 Cotter Pins- Part numbers are
interchangeable, OK to mix.
FLANGE NUT 902380017 2 Stabilizer End Link Nut
GASKET-EXHAUST PIPE FRONT 44616AA290 1
Exhaust Pipe Gaskets
GASKET-EXHAUST PIPE REAR 44022AA123 1
REPAIR PROCEDURE:
1) After confirming applicability, raise the vehicle on a lift.
2) The EPS Label and Lot Number are accessible through a hole in the crossmember support as
shown.
Bulletin Number: WUC-88R; Revised: 04/08/19 Page 4 of 10
Continued…
3) Inspect the label for black dots to the left of the QR code as shown.
If inspection reveals a label with TWO (2) dots, REGARDLESS OF LOT NUMBER, the Service
Procedure is complete. CAREFULLY copy the Lot Number onto the Repair Order as it will be
needed for Claim Submission. Proceed to Claim Reimbursement and Entry Procedures to process
the claim for Inspection Only.
If inspection reveals a label with either NO or only ONE dot, CAREFULLY copy the Lot
Number onto the Repair Order then compare it to the ranges provided below. NOTE: Parts within
these lot number ranges may be found on either Crosstrek or Forester as both of the vendor’s
production lines produce parts for both carlines.
4) Start of Range – End of Range:
1188Z21674 – 1198199999
118XZ10278 – 119X199999
If the Lot Number falls within either of these ranges, the EPS assembly MUST be replaced.
CRITICAL: Do Not make the OK or NG determination by using just the 5-digit sequence
number at the end of the Lot Number.
Use the image below for interpreting the Lot Number of the EPS gear box assembly.
REMINDER: If inspection reveals a label with TWO (2) dots, REGARDLESS OF LOT NUMBER,
the Service Procedure is complete.
Bulletin Number: WUC-88R; Revised: 04/08/19 Page 5 of 10
Continued…
Pre-Installation EPS Gear Box Inspections:
VERY IMPORTANT: The following inspection procedures below MUST be performed BEFORE
installation of the new EPS gear box assembly:
• Before installing a new gear box assembly, ALWAYS confirm the new part is the correct part
number for the vehicle being repaired. The Forester and Crosstrek ESP gear boxes are very
similar in appearance and will bolt into each model but, they are NOT interchangeable.
• There is a VERY SMALL possibility the EPS gear box assembly was not properly centered
before the plastic retainer was installed during manufacturing. If this occurs:
○○ it may be difficult to match up the marks when re-connecting the EPS gear box assembly
to the steering shaft
○○ the number of turns between full steering lock left and right will be different
○○ one tie-rod boot will be collapsed (or extended) more than the other.
OK
Paint Marks Aligned Paint Marks Mis-Aligned
NG
NOTES:
• If a NG condition is identified, see APPENDIX A on page 9 of this bulletin for the EPS Gear
Box Centering Procedure.
• Although the plastic retainer cap is white in the photos, it will likely be either green or blue
depending on application.
5. When the Lot Number inspection procedure determines the EPS gear box assembly requires
replacement, follow the procedure in the applicable Service Manual along with the Helpful Hints
provided below. Pay close attention to the items listed as one-time-use. They are all supplied in
the Hardware Kit and MUST be replaced during reassembly.
After installation, with the front wheels pointed straight ahead, turn the steering wheel full lock right
then full lock left and confirm there is no difference in the number of turns required to reach the stops.
IMPORTANT PRECAUTIONS:
○○ The EPS control module continues to operate after the engine stops. Therefore, before
starting service of the EPS system which requires disconnection of the wiring harness
connector, the ground cable MUST be disconnected from the battery.
○○ Be careful not to let any foreign matter (dust, water, oil, etc.) enter the power steering
control module wiring harness connector when removing or installing it. If any foreign
matter enters, always be sure completely remove it before re-connecting.
6. VERY IMPORTANT: After adjusting the toe-in and steering wheel angle, tighten the lock nut
on the tie rod end, always perform the Active Lane Keep System Learning Value clear (models
with EyeSight) and the VDC sensor midpoint setting mode following the steps below and the
applicable Service Manual.
Bulletin Number: WUC-88R; Revised: 04/08/19 Page 6 of 10
Continued…
• Perform Active Lane Keep System Learning Value Clear:
1) Connect the Subaru Select Monitor (SSM).
2) Turn the ignition switch to ON.
3) From the [Start] screen, select [Diagnosis].
4) On [Select Vehicle] screen, input the target vehicle
information and select [Set].
5) On [Main Menu] screen, select [Each
System].
6) Select [EyeSight].
7) Select [Work Support].
8) Select [Clear Active Lane Keep System Learning
Value].
• Perform VDC Sensor 0 Point Setting Mode:
1) Connect the Subaru Select Monitor (SSM).
2) Turn the ignition switch to ON.
3) From the [Start] screen, select [Diagnosis].
4) On [Select Vehicle] screen, input the target vehicle
information and select [Set].
5) On [Main Menu] screen, select [Each System].
6) On [Select System] screen, select [Brake Control],
and then select [Enter].
7) On [Select Function] screen, select [Data monitor].
8) From the Data Monitor list, select [Steering Angle
Sensor], [Longitudinal G Sensor] and [Lateral G
Sensor].
9) Check that the steering angle sensor output
value is”0” +/- 2 degrees. If the output value is
different from the standard value, re-check the
steering wheel position.
10) Check that the output values for the longitudinal
G sensor and lateral G sensor are −2 — 2 m/s2. If
the output value is different from the standard
value, check the installing condition of the
hydraulic unit assembly VDC and the bracket
COMPL hydraulic unit VDC.
11) On [Select Function] screen, select [Work Support].
12) From the work support item list, select [VSC(VDC)
Centering Mode], and perform the setting according
to the procedure displayed on the Subaru Select
Monitor screen.
Bulletin Number: WUC-88R; Revised: 04/08/19 Page 7 of 10
Continued…
IMPORTANT: Drive the vehicle for 10 minutes to confirm:
• there are no system malfunctions
• no warning light illumination
• no other DTC(s) are stored.
7. The original (removed) EPS gear box assembly will not be collected therefore, it MUST be “field
scrapped” to render it unusable before discarding. See APENDIX A on page 10 of this bulletin
for the proper procedure to follow.
Helpful Hints When Performing EPS Assembly Replacement:
• Always confirm the part number on the steering gear box assembly label is correct for the
vehicle being repaired BEFORE installation.
• REMINDER: If TWO black dots are identified on the label as shown above, the part EPS
assembly does NOT need to be replaced.
• Remove the left and right stabilizer link lower nuts but do NOT remove the stabilizer bar
itself. These 2 nuts are 1-time-use, included in the Hardware Kit and MUST be replaced at
reassembly.
• Loosen the (upper) universal joint bolt on the steering column side but do NOT remove it.
Leave the universal joint on the vehicle side and remove the steering gear box.
Loosen but do not remove this bolt.
• DO NOT separate the Lower control arm from the knuckle housing. Otherwise, additional
parts will be necessary to complete the work and not only toe, but a complete wheel
alignment / adjustment will be necessary.
Bulletin Number: WUC-88R; Revised: 04/08/19 Page 8 of 10
Continued…
• This repair requires a toe adjustment only. A four-wheel alignment is only necessary if
there is deviation from the standard Service Manual procedures.
CLAIM REIMBURSEMENT AND ENTRY PROCEDURES:
Credit to perform this service campaign will be based on the submission of properly completed repair
order information. Retailers may submit claims through Vehicle Claim Entry on subarunet.com.
Labor Description Labor
Operation #
Labor
Time Fail Code Claim
Type
EPS ASSEMBLY- LOT NUMBER INSPECTION ONLY A165-948 0.2
EPS ASSEMBLY- LOT NUMBER INSPECTION & GEAR BOX WUC-88 RC
ASSEMBLY REPLACEMENT (INCLUDES Toe Adjustment) 165-940 2.3
NOTE: The Lot Number from the ORIGINAL Factory-installed EPS gear box assembly MUST be
entered in the Miscellaneous Detail field at Claim submission.
IMPORTANT REMINDERS:
• SOA strongly discourages the printing and/or local storage of service information as
previously released information and electronic publications may be updated at any time.
• Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
• Always refer to STIS for the latest service information before performing any repairs.
Bulletin Number: WUC-88R; Revised: 04/08/19 Page 9 of 10
Continued…
APPENDIX A
This Appendix includes:
• EPS Gear Box Centering Procedure
• Original (removed) EPS Gear Box Field Scrap Procedure
Centering Procedure:
There is small possibility the steering gear box center position may be incorrect on the new
replacement EPS gear box. This condition could cause the following two issues:
• Difficult to match the paint markings when connecting the gear box and the steering shaft.
• The steering angle (number of turns) to full steer left and right may be different.
1. Before installing the new EPS gear box, confirm the input shaft paint mark and the housing
paint mark are aligned as shown in the OK photo below.
2. Confirm the tie rods and boots are the same length, left and right.
OK
Paint Marks Aligned Paint Marks Mis-Aligned
NG
If the EPS Gear Box needs to be centered:
• CAREFULLY remove the resin cap.
• Using SST 34099PA100, turn the input shaft to align the marks then reinstall the resin cap.
SST: 34099PA100
Bulletin Number: WUC-88R; Revised: 04/08/19 Page 10 of 10
EPS Gear Box Field Scrap Procedure:
Cut the wiring harness completely off the original rack assembly as close as possible to where it
attaches to the pinion housing area as shown below and discard.
2 Affected Products
Vehicles
MAKE | MODEL | YEAR |
SUBARU | CROSSTREK | 2019 |
SUBARU | FORESTER | 2019 |
15 Associated Documents
Remedy Instructions and TSB
RCRIT-19V065-8851.pdf 1469.732KB
Remedy Instructions and TSB
RCRIT-19V065-4253.pdf 1438.497KB
Recall Quarterly Report #1, 2019-1
RCLQRT-19V065-4785.PDF 211.141KB
Manufacturer Notices(to Dealers,etc)- Retailer Floorplan Assistance Program – Electronic Power Steering (WUC-88)
RCMN-19V065-2004.pdf 184.365KB
Remedy Instructions and TSB
RCRIT-19V065-2956.pdf 1277.897KB
Manufacturer Notices(to Dealers,etc)- WUC-88 EPS Part Supply 2/19/19
RCMN-19V065-3440.pdf 153.605KB
Manufacturer Notices(to Dealers,etc)- WUC-88 EPS Part Supply 2/19/19
RCMN-19V065-2435.pdf 103.806KB
Remedy Instructions and TSB
RCRIT-19V065-3730.pdf 1288.335KB
Defect Notice 573 Report
RCLRPT-19V065-7158.PDF 215.31KB
Chronology
RMISC-19V065-9548.pdf 106.289KB
Manufacturer Notices(to Dealers,etc)- Updated: WUC-88 EPS Part Supply
Recall Acknowledgement
RCAK-19V065-6317.pdf 245.658KB
Manufacturer Notices(to Dealers,etc) – New Subaru Recall/STOP SALE: WUC-88 Power Steering Gear Box Inspect/Replacement
RCMN-19V065-9415.pdf 183.767KB
Recall Quarterly Report #2, 2019-2
RCLQRT-19V065-0933.PDF 211.244KB
Recall Quarterly Report #3, 2019-3
RCLQRT-19V065-1938.PDF 211.319KB
Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V065&docType=RCL
NHTSA ID Number: 10160203
Manufacturer Communication Number: WUC-88R
Summary
Subaru of America, Inc. is recalling certain 2019 model year Forester and Crosstrek vehicles to inspect and, if necessary, replace the power steering gear box. A total of 10,417 U.S. vehicles will be affected by this recall.
NUMBER: WUC-88R
DATE: 02/12/19
REVISED: 04/08/19
NHTSA ID: 19V-065
https://www.nhtsa.gov/recalls?nhtsaId=10160203
https://static.nhtsa.gov/odi/tsbs/2019/MC-10160203-9999.pdf
NUMBER: WUC-88R
DATE: 02/12/19
REVISED: 03/22/19
NHTSA ID: 19V-065
https://www.nhtsa.gov/recalls?nhtsaId=10160488
https://static.nhtsa.gov/odi/tsbs/2019/MC-10160488-9999.pdf
NUMBER: WUC-88
DATE: 02/12/19
NHTSA ID: 19V-065
https://www.nhtsa.gov/recalls?nhtsaId=10155215
https://static.nhtsa.gov/odi/tsbs/2019/MC-10155215-9999.pdf
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- 💪【2024 New Uugraded Version of X431 ELITE GM】2024 LAUNCH X431 Elite 2.0 PRO fit for GM is upgraded version with Enhanced Hardwares & Software, MUCH FASTER and SMARTER! 👍Dismountable USB Cable 👍Larger 2G+16GB Extended Memory 👍Android 8.1 OS 👍 3000mAh Battery with Power Button 👍Lifetime F~ree Update👍 Full Systems Diagnostic 👍All F~ree Service Function 👍Bi-Directional Control 👍AutoVIN 👍Full OBD2 Modes
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- 🔥🔥🔥【2024 MK808BT PRO 2.0 Version Of MK808S】Autel has upgraded MK808S/ MK808BT to MK808BT PRO in functionality and fluently hardwares. With easy-to-use Android 11 OS, 5X Faster RK3566 CPU, larger 4G+64G, 2.4&5 GHz Wi-Fi. 👍 Full Bidirectional, 3K+ Active Tests 👍10M remote diagnostic (w/ VCI Mini, German BT) 👍 Battery Tests/ Starter Test/ Generator test/ In/Out-Vehicle test(work with BT506) 👍 Inspect difficult-to-reach areas(work w/ MV108S) 👍 AutoAuth solution for 2017+ FCA vehicles.
- 🏆【Full Systems Bidirectional Control, 3000+ Tests】Autel MK808BT Pro is the best bidirectional scanner that workshops and auto enthusiasts can add to their tool shelves. MK808BT Pro can send commands to full systems actuactors/components to do full functional tests/ check working status. Eg: turn on radiator fan, Autobleed ABS, modulate the throttle, open/close windows, fold/unfold mirrors, adjust wipers,test door, Injector Buz Test, turn on interior & exterior lights,sound horn, headlamps,etc.
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- 👍【28+ Hot Services, 99% Coverage】Autel MK808BT Pro buiness scanner, level-up of MK808S/ MK808Z/ MX900/ MX808S, supports 150+ car brands worldwide & FCA AutoAuth/ Renault SGW. MK808BT Pro equipped with 28+ hot services including Injector Coding, ABS Bleeding, Oil Reset, SAS Cali.bration, IMMO Keys(Basic), Battery Registration, etc. MK808BT Pro ranks top in professional automotive diagnostic scanner and keeps updating to support more newer models and functions from 2023 to 2024.
- 👍【OE-Level All Available Modules Diagnostics, Make A Full Check】Autel MK808BT Pro dealer-level scanner supports 150+ brands worldwide, can quickly access vehicles'ECU to do full scans via convenient & stable BT connection & identify cars by AutoVIN or Manually Input. It read ECU info, read/clear DTCs, view all sensors live data in 4 format(text/ wave graph/ histogram/ meter diagram), do active functional test and print the diagnosis data you need. Master cars situation with a few simple clicks!
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- 👍【FULL BI-DIRECTIONAL CONTROL】X431 PRO ELITE Factory-Level scanner is capable of full bi-directional controls (active test) over various vehicle sub-systems and components like fuel pump test, radiator fan, cooling fan test, injector kill tests, relays,coils, solenoid valves, throttle, lights, abs motor pump, headlights, A/C clutch, windows/doors/roof/wipers etc. 🚩The bi-directional obd2 scanner can quickly help you to check if a system or component goes well,Improving 200% Efficiency.
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- Advanced online ECU coding►►Maximize the capabilities of your vehicles with the ArtiDiag Pro ECU Coding tool. This scan tool, seamlessly compatible with renowned models such as VW, AUDI, SKODA, SEAT, BENZ, and more, empowers you to uncover hidden features, deactivate annoying functions, and code retrofitted components for peak performance. Ensure a backup before coding and steer clear of coding sessions on low battery levels.
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- 31+ Services Resolve 90% of Repair Challenges►►Unleash maximum productivity with the ArtiDiag Pro, a scan tool that tackles 90% of maintenance issues through its 31 special functions. Effortlessly clear oil maintenance indicators with oil reset. Engage the EPB Reset for brake system management and establish precise alignment with the Steering Angle Reset to define the straight-line reference position for your vehicle.
- FCA Autoauth&Full Sets of Adapters►►This diagnostic tool supports Autoauth for FCA SGW, Chrysler, Jeep, Dodge, Fiat etc. 2017 and later. Equipped with the Chrysler 12+8 adapter, the BMW-20 Adapter and Benz BZ-38 Adapter, this scanner saves you the hassle of sourcing adapters separately.
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- 🔥🔥🔥【2024 NEW VERSION OF MX808 MK808, SAME AS MK808BT PRO】Big Surprise! Autel has upgraded the MK808 to the 2024 MK808S. With the same cost, you are experiencing 5X faster diagnostics and 150 wider car coverage from 1996-2023-2024. Function as MK808BT PRO MK808K-BT MK808Z-BT, the pro-level MK808S enjoys powerful CPU ROCKCHIP RK3566, improved Android 11, larger 4+64GB, 5G & 2.4 GHz Dual WiFi, newly added Wi-Fi Print, Bi-directional Control and FCA Autoauth for Chrysler Jeep Dodge Fiat etc.
- 【2024 NEWLY RELEASED BI-DIRECTIONAL CONTROL】As the 2024 upgraded version of MaxiChek MX808, our Newest MK808S auto diagnostic scanner for all cars inherits the powerful Bi-directional Control which makes it the most cost-effective Autel scanner (without breaking the bank, same as MP808BT and MS906BT). Active test is widely used on car subsystems to help you check if the car actuators are all in good condition. Such as windows, rear mirrors, sunroof, wipers...
- 【28+ MOST POPULAR RESET SERVICE FOR 150 MAKES】Autel versatile OBDII scanenr MK808S, full level-up of MX808, supports 150+ car brands worldwide & FCA AutoAuth, Like the OBD2 code reader MaxiCOM MK808BT Pro, MK808S is equipped with 28+ hot services including Oil Reset, SAS Calibration, IMMO, ABS Bleeding, Injector Coding, Battery Registration, etc. MK808S ranks top in professional automotive tablets and keeps updating to support more newer modes from 2023 to 2024.
- 【ALL SYSTEM DIAGNOSTICS, FACTORY-LEVEL SCANNER】The MK808S dealer-level scanner, like Snap-on tools, effectively works all cars for all system diagnostics. It reads/clears codes, provides ECU info, displays Live Data, performs active tests, and special functions for all available modules. With a few clicks, you can easily understand the vehicle's condition. The convenient Wi-Fi printing feature allows you to generate a detailed report, highlighting the exact nature of the problem.
- 【AUTO SCAN & AUTOVIN, 5X FASTER】How much have you spent on car maintenance? Even a minor issue can take up a significant amount of time. The MK808S is designed to improve your work efficiency. With its AutoVIN technology, you can identify your vehicle's make, model, and year information with just one click. The convenient AutoScan feature automatically scans all of the vehicle's ECUs and detects any fault codes. Check AutoVIN compatibility, please contact us at 📞 MotorzoneUS @ outlook . com 📞
- 【Recommended by YouTube Machinists】We are proud to tell that LAUNCH X431 PROS V+ has been recommended as " Perfect Overall Car Diagnostic Scanner " by famous editors, and also highly recommended by YouTube machinists.
- 【2024 Newly Added CANFD】With the CANFD Connector, you can seamlessly diagnose a wider range of vehicle models (up to model year 2024, see image below for supported models) using advanced CANFD protocols. Gone are the days of being limited to certain models - now you can confidently handle the latest models, even those with the most advanced systems.
- 【2024 Top Professional Car Scanner Diagnostic for All Cars】LAUNCH X431 PRO V+ obd2 scanner add more functions,No Extra Software Fee; Newly Added CANFD Connector; VAG Guided Function; Supports AutoAuth for FCA SGW; Online Coding; Nox Sensor Reset; Setting & Changeover (adblue reset, unlock the engine after a collision, cancel ABS driving test, and more) for Benz; Modification for BMW; Flash Hidden Functions; Anti-theft IMMO Service; Power Balance; Customization; Parameterization
- 【What Are the 2024 PROSV+ Hardware Changes】Launch X431 PROSV+ car scanner Updated and Optimized hardware; Branded Lenovo Tablet with 5.0 MP Pixel Rear Camera+ 2.0 MP Pixel Real Camera; Android 9.0 System;2.4GHz&5GHz Dual-Frequency Wi-Fi,the transmission rate is 4Xfaster than old version; 32+128gb (EXTENDABLE) storage; CPU Processor Updated from 1.4GHz to 2.0 GHz quard-core. greatly increased the speed of running multiple task; 8XFAST AUTO VIN technology; 25 language: English, French,Spanish etc.
- 【Bi-Directional+Online Coding+Over 37 Reset Services+Adaptation+Initialization+ Matching】PROS V+ scan tool Elite also support:programming,Gear/ SAS/ EPB/ TPMS/ IMMO/ BMS/ETS/Oil/Brake/AFS/GEARBOX/SUNROOF/SUS Reset,ABS Bleed, Injector coding.Gives you the ability to use dealership level relearn procedures to complete repairs.You can get 100+ advanced special functions under the"vehicle brand"-"menu"-"system" - "special functions".
- 5 IN 1 DIAGNOSTIC SCANNER: This is an OBDII scanner and 4 systems diagnostic tool. The AUTOPHIX 3210 PRO Bluetooth Auto Scanner not only has OBDII diagnostic function, but can also be used as an ABS/SRS/transmission scanner and check engine code reader. When it is an OBD2 scanner, you can use it to check if your car is ready for annual test via I/M preparation menu. In addition, the built-in DTC library, live data stream, data playback, performance testing and many more such functions are supported by it.
- RELIABLE CAR HEALTH MONITOR: Are you confused when the ABS/SRS/Transmission/Check Engine warning light is blinking? The AUTOPHIX 3210 PRO Bluetooth Scanner will help you to do a thorough scanning and inspecting of your car and find out the root cause, which saves your time and money. Tip:The warning light will be turned off after the problem is solved. Airbag crash/collision data cannot be cleared, even if you replace the airbag with a new one.
- QUICK DIAGNOSIS: The 3210 PRO is the newest 2024 Enhanced 4-System Bluetooth Code Reader that retrieves vehicle information, reads/clears trouble codes, and displays a 4-in-1 live data stream. You'll easily find out what's wrong with your car. In just a few minutes, you'll be in control of your car!
- EXCLUSIVE APP: Are you tired of the following with third party apps? For example: 1.need to download different apps for different cars? 2. require extra download fees? 3. only support a few functions? 4. can only use one of Android and iOS? Now!One AUTOPHIX 3210 PRO Scanner is enough to solve all the above problems. The must-have wireless/bluetooth automotive diagnostic tool/code reader for today's car owners. iPhone iOS, iPad, Android can be downloaded for free without any additional subscription fees.
- ADVANCED DATA FLOW DISPLAY:AUTOPHIX 3210 PRO Bluetooth code reader allows you to graphically display your vehicle's data flow instead of boring text, including engine coolant temperature, engine RPM, vehicle speed, absolute throttle position, control module voltage, etc. You can view different parameter values corresponding to different times. The advanced data streams provide useful information for entry-level professionals and diyers who can troubleshoot vehicle problems quickly and efficiently.
Last update on 2024-02-29 / Affiliate links / Images from Amazon Product Advertising API
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