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NHTSA ID Number: 10160212
Manufacturer Communication Number: 12-260-19
Summary
This bulletin provides a procedure to address a small number of customer concerns regarding a metallic rattle or chirping -type sound heard coming from the top of the front “A” pillar area. The sound may originate from either side of the vehicle.
1 Affected Product
Vehicle
MAKE | MODEL | YEAR |
SUBARU | FORESTER | 2019 |
INTRODUCTION:
This bulletin provides a procedure to address a small number of customer concerns regarding a metallic rattle or chirping -type sound heard coming from the top of the front “A” pillar area. The sound may originate from either side of the vehicle.
SERVICE PROCEDURE / INFORMATION:
REMINDER: Customer satisfaction and retention starts with performing quality repairs.
- After road testing to confirm the condition, CAREFULLY remove the “A” pillar and upper door trim from the affected side following the procedures in the applicable Service Manual.
NOTE: Although the images show the RIGHT side, the LEFT side of the vehicle may also experience the condition.
IMPORTANT: Whenever removing the “A” pillar trim, be VERY CAREFUL not to damage the upper
trim retaining (tether) clip. The clip is located just below where the trim panel meets the head liner. If the tether clip becomes damaged, it MUST be replaced. The illustrations below show how to release the tether clip and remove the “A” pillar trim. It is STRONGLY RECOMMENDED to use the release tool (p.n. SOA635147) specifically designed for tether clip removal.
- Using the images above, locate Area “A” where the front roof rail joins the “A” pillar and side roof rail.
- Drive the vehicle and while either using a set of chassis ears / NVH tester, or a helper, press on the areas around with your fingers to see if the sound changes at all or if it can be eliminated.
- If the sound can be changed, identify specific areas B and C and the spot welds as shown in the illustration below. If the sound cannot be changed, it is likely originating from another source.
- For this step, a good quality, small flat-blade (“pocket” size) screw driver with a maximum blade width of 5.5mm and maximum thickness of 0.7mm will be required. CAREFULLY insert the screw driver blade approximately 5mm (after marking the blade with permanent marker or tape) in between the two layers of sheet metal as shown in BOTH areas “B” and “C” then move it back and forth to increase the gap. IMPORTANT: Do not open the gap any more than necessary to eliminate the sound while being careful to not damage any of the spot welds. Repeat this step again if the sound persists during the confirmation road test.
SEOCONTENT-START
Bulletin Number: 12-260-19; Date: 04/18/19 Page 1 of 3
Continued…
NUMBER: 12-260-19
DATE: 04/18/19
APPLICABILITY: 2019MY Forester
SUBJECT: Metallic Rattle / Chirping Sound from
“A” Pillar Area
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Subaru of America, Inc. is
ISO 14001 Compliant
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
INTRODUCTION:
This bulletin provides a procedure to address a small number of customer concerns regarding a
metallic rattle or chirping -type sound heard coming from the top of the front “A” pillar area. The
sound may originate from either side of the vehicle.
SERVICE PROCEDURE / INFORMATION:
REMINDER: Customer satisfaction and retention starts with performing quality repairs.
1. After road testing to confirm the condition, CAREFULLY remove the “A” pillar and upper
door trim from the affected side following the procedures in the applicable Service Manual.
NOTE: Although the images show the RIGHT side, the LEFT side of the vehicle may also
experience the condition.
IMPORTANT: Whenever removing the “A” pillar
trim, be VERY CAREFUL not to damage the upper
trim retaining (tether) clip. The clip is located just
below where the trim panel meets the head liner. If the
tether clip becomes damaged, it MUST be replaced.
The illustrations below show how to release the tether
clip and remove the “A” pillar trim. It is STRONGLY
RECOMMENDED to use the release tool (p.n.
SOA635147) specifically designed for tether clip
removal.
SERVICE BULLETIN
ATTENTION:
GENERAL MANAGER q
PARTS MANAGER q
CLAIMS PERSONNEL q
SERVICE MANAGER q
IMPORTANT – All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
©2019 Subaru of America, Inc. All rights reserved.
Bulletin Number: 12-260-19; Date: 04/18/19 Page 2 of 3
Continued…
2. Using the images above, locate Area “A” where the front roof rail joins the “A” pillar and
side roof rail.
3. Drive the vehicle and while either using a set of chassis ears / NVH tester, or a helper,
press on the areas around with your fingers to see if the sound changes at all or if it can be
eliminated.
4. If the sound can be changed, identify specific areas B and C and the spot welds as shown in
the illustration below. If the sound cannot be changed, it is likely originating from another
source.
Bulletin Number: 12-260-19; Date: 04/18/19 Page 3 of 3
5. For this step, a good quality, small flat-blade (“pocket” size) screw driver with a maximum
blade width of 5.5mm and maximum thickness of 0.7mm will be required. CAREFULLY
insert the screw driver blade approximately 5mm (after marking the blade with permanent
marker or tape) in between the two layers of sheet metal as shown in BOTH areas “B” and
“C” then move it back and forth to increase the gap. IMPORTANT: Do not open the gap
any more than necessary to eliminate the sound while being careful to not damage any of the
spot welds. Repeat this step again if the sound persists during the confirmation road test.
WARRANTY / CLAIM INFORMATION:
For vehicles within the Basic New Car Limited Warranty period, this repair may be submitted using
the following claim information:
Labor Description Labor Operation # Fail Code Labor Time
2019MY FORESTER R/SIDE ‘A’ PILLAR SOUND REPAIR A900-611 OAW-25 0.7
2019MY FORESTER L/SIDE ‘A’ PILLAR SOUND REPAIR A900-612 OAV-25 0.7
2019MY FORESTER BOTH SIDES ‘A’ PILLAR SOUND REPAIR A900-614 OCI-25 0.9
IMPORTANT REMINDERS:
• SOA strongly discourages the printing and/or local storage of service information as
previously released information and electronic publications may be updated at any time.
• Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
• Always refer to STIS for the latest service information before performing any repairs.
NUMBER: 12-260-19
DATE: 04/18/19
https://www.nhtsa.gov/recalls?nhtsaId=10160212
https://static.nhtsa.gov/odi/tsbs/2019/MC-10160212-9999.pdf
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- Other Names: Molding Assembly Clip, Lower Molding Clip, Molding Clip, Lens & Housing Clip, Side Molding Clip, Protector Clip, Flare Clip, Finish Molding Clip, License Lamp Clip, Clip
- Top Head Size: 11mm x 14mm Bottom Head Diameter: 17mm Stem Diameter: 9.7mm Stem Length: 12mm
- Replaces: Subaru 909130088 Forester 2003-2017, Impreza 2006-2007 2009 2011, Legacy 2005-2011 2016-2017, Outback 2005-2011, STI 2008-2017, B9 Tribeca 2006-2014, WRX 2006-2017
- Black Nylon
- Positions: Left Lower, Right Lower
- Other Names: Windshield Pillar Trim Rear Clip, Windshield Pillar Trim Retainer Clip, Windshield Pillar Trim Upper Clip, Windshield Pillar Trim Retainer, Clip
- Overall Length: 51mm Stem Size: 7mm x 12mm Stem Length: 13mm Size: 20mm x 24mm Lower Head Dia.: 21mm
- Replaces: Toyota 90950-08004 4Runner 2010-2014, Camry 2007-2008, Corolla 2009-2013, Highlander 2003-2007, Land Cruiser 2008-2016, Matrix 2009-2014, Prius 2004-2009, RAV4 2003-2005
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- Other Names: Molding Assembly Clip, Lower Molding Clip, Molding Clip, Lens & Housing Clip, Side Molding Clip, Protector Clip, Flare Clip, Finish Molding Clip, License Lamp Clip, Clip
- Top Head Size: 11mm x 14mm Bottom Head Diameter: 17mm Stem Diameter: 9.7mm Stem Length: 12mm
- Replaces: Subaru 909130088 Forester 2003-2017, Impreza 2006-2007 2009 2011, Legacy 2005-2011 2016-2017, Outback 2005-2011, STI 2008-2017, B9 Tribeca 2006-2014, WRX 2006-2017
- Black Nylon
- Positions: Left Lower, Right Lower
- High-Quality -- White Nylon,, anti-wear, and anti-corrosion, would not break or crack easily during use.
- Size -- Top Head Diameter: 13mm; Bottom Head Diameter: 18mm; Stem Diameter: 8.5mm; Stem Length: 14mm; Overall Length: 20mm.
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- Fits -- Scion: iM, iQ, tC, xA, xB, xD; Toyota: 4Runner 2001-On, Avalon, C-HR, Camry, Corolla, Corolla iM, FJ Cruiser, Highlander, Land Cruiser, Matrix, Prius, Prius C, Prius Plug-In, Prius Prime, Prius V, RAV4, Sequoia, Sienna, Tacoma, Tundra, Venza, Yaris
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- 30pcs 90914-0051 Front Bumper & Quarter Panel Push-Type Retainer for Subaru Impreza, Legacy, Outback & Tribeca 2011 - 2005
- FITS VARIOUS SUBARU MODELS - The clips fit selected Subaru as well some other car brands.
- Premium OEM Upgraded Quality and Durable —Made of Premium Auto Grade Nylon:PA66(Not Ordinary Cheap Nylon),solid like metal.
- Other Names:Under Cover Clip, Grille Clip, Fender Liner Clip, Splash Shield Clip, Fender Liner Retainer Clip, Lower Cover Clip, Sight Shield Clip, Cover Clip, Reinforced Beam Clip, Side Cover Clip, Bumper Cover Retainer Clip, Lower Bracket Retainer Clip, Fender Liner Retainer, Suspension Cross-Member Clip, Wheelhouse Liner Retainer, Grille Assembly Clip, Plate Clip, Pad Clip, Bumper Cover Fastener, Reinforcement Fastener, Guide Clip, Side Retainer Rivet, Upper Quarter Trim Fastener.
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- Replaces Subaru: 90914-0007 Fits: Subaru: Ascent, B9 Tribeca, Baja, BRZ, Crosstrek, Forester, Impreza, Legacy, Outback, Tribeca, WRX, WRX STI, XV Crosstrek
- Head Diameter: 21mm Stem Length: 15mm Fits Into 10mm Hole
- Meet or Exceed OEM Specification. This is the most common Clip for Subaru cars. Commonly Used in Front Bumper, Front Grille, Front Suspension, Fuel Tank, Mudguard,Under Cover & Exhaust Cover, Inner Trim..etc
- Other Names: Molding Assembly Clip, Lower Molding Clip, Molding Clip, Lens & Housing Clip, Side Molding Clip, Protector Clip, Flare Clip, Finish Molding Clip, License Lamp Clip, Clip
- Top Head Size: 11mm x 14mm Bottom Head Diameter: 17mm Stem Diameter: 9.7mm Stem Length: 12mm
- Replaces: Subaru 909130088 Forester 2003-2017, Impreza 2006-2007 2009 2011, Legacy 2005-2011 2016-2017, Outback 2005-2011, STI 2008-2017, B9 Tribeca 2006-2014, WRX 2006-2017
- Package includes 50 Clips + 1 Multipurpose Auto Trim Panel Body Clips Removal Tool
- 30-PCS Front Bumper, Engine Cover, Fender Splash Shield, Quarter Trim Panel, Cowl Trim Panel, Cowl Grille Clip, Headlamp Assembly Retainer, Protector Retainer For Subaru BRZ Tribeca Legacy Outback. OEM Number: for Subaru 90914-0051
- 30-PCS Engine Cover, Phillips Drive Fender Liner Clip, Under Cover Clip, Handle, Inside Clip, Floor Pan Splash Shield Clip For Subaru Crosstrek Forester Legacy Outback XV Crosstrek B9 Tribeca. OEM Number: for Subaru 90913-0067
- 40-PCS Bumper Engine Cover Fender, Grille Clip, Side Cover Clip, Reflector Clip, Reinforced Beam Clip, Splash Pan Clip, Deflector Retainer For Subaru Crosstrek Forester Impreza Ascent BRZ WRX STI. OEM Number: for Subaru 90914-0007
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- Other Names: Upper Quarter Trim Clip, Lower Trim Panel Clip, Upper Trim Panel Clip, Lower Trim Clip, Rear Panel Trim Clip, Spacer Retainer, Sill Cover Clip, Partition Panel Retainer, Door Trim Panel Clip, Sill Trim Clip, Wheel Flare Clip, Clip Grommet Low
- Positions: Left Inner, Left Upper, Left Lower, Left Rear, Right Inner, Right Upper, Right Lower, Right Rear
- Replaces Subaru 909130115, Fits Subaru Ascent 2019, Crosstrek 2016-2019, Forester 2003-2019, Impreza 2012-2019, 2004-2005, Impreza STI 2004-2005, Impreza WRX 2004-2005, Legacy 2010-2019, Outback 2010-2019, XV Crosstrek 2013-2015
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