Reprogramming File Availability for Optimization of Harman Gen 3.1 Audio and Navigation Head Units – 2019-2020 Subaru

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NHTSA ID Number: 10177833

Manufacturer Communication Number: 15-236-18R

 

Summary

The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models listed.

 

14 Affected Products

Vehicles

MAKE MODEL YEAR
SUBARU ASCENT 2019-2020
SUBARU BRZ 2019-2020
SUBARU CROSSTREK 2019-2020
SUBARU FORESTER 2019-2020
SUBARU IMPREZA 2019-2020
SUBARU LEGACY 2019
SUBARU OUTBACK 2019
SUBARU WRX 2019-2020

 

 

 


NUMBER: 15-236-18R
DATE: 12/04/18
REVISED: 07/28/20

APPLICABILITY: 2019-20MY Impreza
2019-20MY Crosstrek (Including Hybrid Model)
2019-20MY Forester
2019MY Legacy/ Outback
2019-20MY WRX
2019-20MY BRZ- Navigation -equipped ONLY
2019-20MY Ascent
SUBJECT: Reprogramming File Availability for Optimization of Harman Gen 3.1 Audio and Navigation Head Units

 

INTRODUCTION:

The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed above.  The procedure will involve either downloading the software update files from Subarunet (or using those sent directly from Nuspire) and transferring them onto a flash drive for head unit installation.  These files do NOT include Map Update data. It is VERY IMPORTANT to read and understand this information completely to understand all changes from prior releases before proceeding.

A time line chart along with a complete list of all the conditions addressed by this and previous Harman 3.1 software updates is provided in “Appendix A” located at the end of this bulletin.

 

IMPORTANT NOTES:

  • If a vehicle presents with a current blank or black screen condition, request an exchange unit.
  • Be sure to locate and re-format any existing USB drives used for updating Harman audio units in order to fully clear them before adding these new files to them.
  • On BRZ models, this update applicable to HIGH / Navigation-equipped head units only.
  • If a Map update is pending, please follow the instructions posted on Subarunet: Service Operations & Technical > Forms/Downloads > Navigation System Map Updates and select the applicable link.

 

PRODUCTION CHANGE INFORMATION:

These updates (August 2019) apply to the models listed above equipped with Harman Gen 3.1 Audio and Navigation head units only.

The latest software version (including all available updates) was incorporated into production per the starting VIN table to the right:

Model Starting VIN
Legacy TBD
Outback TBD
Impreza 4-Door TBD
Impreza 5-Door TBD
Crosstrek TBD
BRZ* TBD
Forester TBD
Ascent TBD

 

*HIGH / Navigation – equipped head units only

 

PART INFORMATION:

Multimedia System Type Descriptive Features
6.5 Inch Display Audio System (Base) No CD slot / Eject Button
6.5 Inch Display Audio System (Base +) Equipped with CD Player and Eject Button
8.0 Inch Display Audio System (Mid) Phone Button
8.0 Inch Audio / Navigation System (High) Map Button but no Phone Button

 

Reference photos of each head unit faceplate are supplied below:

 

Materials Required:

An empty, USB 2.0 or 3.0 storage device (flash drive) will be needed to perform the update procedure. The device should be dedicated to storing and transferring these updating files only. It must be a minimum of 16GB or more in size and contain a NTFS file format before downloading the update files onto it.

 

IMPORTANT NOTES:

  • NEVER change the update file names after downloading them.
  • NEVER save any other files on the same flash drive.

There are various types of USB flash drive available from many suppliers.  If the head unit does NOT recognize the USB drive during the reprogramming process, due to Controller IC type of USB drive or Compatibility with the head unit, clear the file and re-format the flash drive for “FAT32” as outlined below in Step 2 instead of “NTFS”.  If a recognition problem persists, use a USB flash drive from another manufacturer.

Recommended Flash Drives:

  • Kingston®: Data Traveler G3, G4, SE9 or the Hyper-X Series
  • SanDisk®: Cruzer Series, Ultra Flair
  • Transcend®: JetFlash 300, 600 or 790
  • Verbatim®: Store ‘n’ Go

 

SERVICE PROCEDURE / INFORMATION:

 

REMINDER:  Customer satisfaction and retention starts with performing quality repairs.

 

IMPORTANT INFORMATION:  Review these points carefully BEFORE proceeding.

  • On 2019 Legacy/Outback models equipped with versions 19.01.70 or Rel_UD.19.17.70, the new software update will only correct satellite switch functionality conditions.
  • On any model other than 2019 Legacy/Outback equipped with versions 19.01.70 or Rel_ UD.19.17.70, there will be no improvements if the current software is applied as the software these vehicles have is already equivalent to the latest update.
  • Vehicles equipped with software version 18.38.50, Rel4.18.11.50, Rel_U0.18.30.20, Rel4.18.20.50, or Rel_U1.18.20.60 will receive the listed improvements when installing this latest software update.

 

Step 1–  Software Version Confirmation  From the HOME screen, touch “Settings”.

After starting the engine, from the HOME screen, touch “Settings”.

  • From the Settings screen, scroll down to and then touch “System Information”.
  • The currently installed software version will be displayed. If the Software Version is  18.38.50 (or before) proceed to Step 2.  This version number is the same for all 4 levels of head unit.

 

VERY IMPORTANT:  If the current version is Rel_UE 19.22.70 or Rel_UE.19.25.70, STOP as the latest version has already been installed and no update is required at this time.

 

STEP 2-  Prepare the USB:

 

CAUTION:  Do not use any USB flash drive which utilizes file organizing software or an operating system.

 

VERY IMPORTANT:  Before attempting to download any data files, confirm the PC and flash drive being used is not infected with any virus.  The flash drive MUST be formatted for NTFS .

  • Make sure the USB flash drive contains no other files.
  • Right click on the corresponding “Removable Disk”.
  • Select “Format”.
  • From the File System drop-down menu, select “NTFS
  • Check the “Quick Format” box (if not already done).
  • Click on “Start” to format the USB flash drive.

                                           

STEP 3-  Download the Update Files to the USB:

 

VERY IMPORTANT:  When updating a “Base +” head unit, the “MID” update files must be used. The files are available for download on Subarunet (see “A” below).

The applicable reprogramming files have also been sent directly to retailers by Nuspire in the same way a Select Monitor Update would be pushed out. (see “B” below).

Follow “A” when using files downloaded from Subarunet.

Follow “B” when using the files sent directly to the SDS notebook from Nuspire.

“A” When using update files downloaded from Subarunet:

Click Here to Access the Downloads for Audio/Navigation Information on Subarunet

 

IMPORTANT: Files downloaded from Subarunet will be .zip files and must be unzipped before they can be used.   Using the normal audio / navigation system file update download procedure: Go to Subarunet, select Service Operations and Technical>>Forms/Downloads>>Gen 3/Harman for Audio/Navi then click on the applicable Hyperlink to download the file(s) to your SDS Notebook or PC:

BASE- 19 Impreza-19 Crosstrek 19 Legacy-Outback HARMAN AUDIO UPDATE- AUGUST 2019

BASE PLUS or MID – 19 Impreza – 19 Crosstrek – 19 Legacy-Outback – 19 Forester – 19 Ascent – 19 WRX HARMAN AUDIO UPDATE – AUGUST 2019

HIGH – 19 Impreza – 19 Crosstrek – 19 Legacy-Outback – 19 BRZ – 19 Forester – 19 Ascent – 19 WRX HARMAN AUDIO UPDATE – AUGUST 2019

  • Go to Downloads.
  • CAUTION: After download is complete, NEVER change the file or folder names.
  • Once the files have been downloaded from Subarunet, click on the Downloads folder and then sort by Date Modified to bring the most recent files to the top of the list.
  • Open / display the contents of File folder, for example ( HIGH – 19 Impreza – 19 Crosstrek – 19 Legacy-Outback – 19 BRZ – 19 Forester – 19 Ascent – 19 WRX HARMAN AUDIO UPDATE – AUGUST 2019).
  • Click on “Extract All Files”.
  • From the dialog box, browse to My Documents then click on “Extract”.
  • Double-click on the required file (for this example, select the file entitled “ HIGH – 19 Impreza – 19 Crosstrek – 19 Legacy-Outback – 19 BRZ – 19 Forester – 19 Ascent – 19 WRX HARMAN AUDIO UPDATE – AUGUST2019”).
  • Copy ONLY the “update” folder then paste (or click / drag) it to the “clean” USB flash drive as listed (Removable Disk) in the directory.
  • To avoid confusion, label the flash drive with the file contents (e.g. BASE 3.1, BASE PLUS or MID 3.1 or HIGH 3.1).
  • Go to Step 4.

 

“B” When using update files sent directly from Nuspire:

  • Go to My Documents on the GUI screen to display the list of available update files shown below.
  • CAUTION: After download is complete, NEVER change the file or folder names.
  • Sort by Date Modified to bring the most recent files to the top of the list. The folder is named: _Harman Audio-Navi Update Files.
  • Double-click on the required file (for this example, select the file entitled “ HIGH – 19 Impreza – 19 Crosstrek – 19 Legacy-Outback – 19 BRZ – 19 Forester – 19 Ascent – 19 WRX HARMAN AUDIO UPDATE – AUGUST 2019”) and the update file will display as shown.
  • Select the update folder and either copy / paste or click / drag it to the USB flash drive.

 

NOTE:  Do not copy the entire “HIGH-19…” File folder.  Copy ONLY the File folder named “update” to the flash drive

 

  • Once the folder named “update” is loaded onto the USB flash drive, right click on the drive and select “Eject”.
  • Remove the USB flash drive after the prompt appears that says “Safe to Remove Hardware”.
  • Mark the USB to indicate the head unit it will update (HIGH1 in this example).
  • Repeat the above steps to create the BASE PLUS or MID 3.1 and HIGH 3.1 USB flash drives as needed using a separate USB drive for each update folder.

 

STEP 4- IMPORTANT:  Confirm the update folder on the USB flash drive is for the head unit being reprogrammed ONLY.  NEVER install multiple update folders onto the same flash drive at the same time.

 

IMPORTANT REMINDER:  When updating a “Base +” head unit, the “BASE PLUS or MID 3.1” update files must be used.

  • After confirmation, move to the car and either start the engine or follow the procedure as outlined in document GR8-1100 on STIS for use of the GR8’s Power Supply Mode.

Copy ONLY the folder named “update” to the USB.

  • Never change the folder name from “update”.
  • Confirm there is only a folder named “update” on the flash drive.

 

CAUTION:  Confirm one final time the head unit you are about to update matches the update file selected.  Attempting to install the incorrect update file will disable the head unit.

 

STEP 5-  Update Installation:

 

IMPORTANT INFORMATION:  Review these points carefully BEFORE proceeding.

  • On 2019 Legacy/Outback models equipped with versions 19.01.70 or Rel_UD.19.17.70, the new software update will only correct satellite switch functionality conditions.
  • On any model other than 2019 Legacy/Outback equipped with versions 19.01.70 or Rel_ UD.19.17.70, there will be no improvements if the current software is applied as the software these vehicles have is already equivalent to the latest update.
  • Vehicles equipped with software version 18.38.50, Rel4.18.11.50, Rel_U0.18.30.20, Rel4.18.20.50, or Rel_U1.18.20.60 will receive the listed improvements when installing this latest software update.

 

IMPORTANT: Always record the customer’s radio station presets and navigation favorites (where applicable) before proceeding further as they will most likely need to be reset once the update and re-boot procedures are completed. In addition, some customizable system settings may need to be reset as they may return to the default setting during the update.

 

                           

IMPORTANT NOTE:  If the head unit does not recognize the USB flash drive during the  reprogramming process, this may be due to an incompatible Controller IC in the USB flash drive or it is otherwise incompatible with the head unit.  If this occurs, delete all files from the flash drive and re-format it to “FAT32”, instead of “NTFS” and reload the appropriate “update” folder to the USB flash drive. If the USB flash drive is still not recognized, please discontinue the use of that drive and instead use a USB flash drive from a different manufacturer.

 

  • After the unit “authenticates” the USB flash drive, press “Next” and after the second screen is displayed, press “Next” again.

 

NOTE: If an attempt is made to install the wrong “grade” file into the wrong grade head unit (EXAMPLE:  “Base” update file into a “Base Plus or Mid” or “High” head unit), the USB Authentication error screen below will be displayed:

 

  • The current and available software version information will be displayed. The Available Version I.D should be 36.70.
  • After confirming the Available Version, press “Install Now” to start the reprogramming process. The screen will go blank (black) for a brief period after installation begins.
  • Each of the updates (Base, Mid and High) should take less than 10 minutes to install.

 

IMPORTANT NOTES:

  • Do not leave the vehicle once the update begins as ignoring pop-up requests may lead to battery discharge.
  • Do not touch any of the buttons on the head unit while the updating process is taking place.
  • If during the updating an error screen is displayed asking “Do you want to Retry”, press “Retry” to restart the update.
  • Once the updating process is complete, the head unit will perform a “soft” reboot.  (NOTE: several “hard” reboots are required to fully install the update. This procedure is covered in Step 6 )
  • CRITICAL STEP: After the reboot process completes, press the HOME  button to  return to the HOME screen.  (NOTE:  If the “install message” is displayed asking if you want to start the update process again, press “Cancel”, press the HOME button again and return to the HOME screen.)

 

STEP 6 – Turn the ignition OFF, open and close the driver’s door then remove the flash drive from the USB port.  If an error screen is displayed asking “Do you want to Retry”, press “Cancel”.

 

IMPORTANT:  Wait AT LEAST 3 MINUTES before proceeding to Step 7.

 

STEP 7-  Verify the newly-installed Software Version ID using the following steps:

  • Turn the ignition back ON. Confirm the “SUBARU STARLINK” screen is displayed.  If “SUBARU STARLINK” screen is NOT displayed on the first screen, system did not fully enter “sleep mode” and reboot properly.  Perform Step 6 again and wait AT LEAST 3  MINUTES before proceeding.
  • In some cases, the radio presets may not appear initially.
  • From the HOME screen, touch “Settings”.
  • From the Settings > General screen, scroll down to and then touch “System Information”.
  • Confirm Software Version is now “19.22.70”.
  • Press (Home) to return to the Home screen and shut the engine OFF.  Open and close the driver’s door.

 

STEP 8-  CRITICAL: Operation Check and Full Re-Boot Procedure:

  • Turn the ignition back ON (ACC) and confirm normal system operation.
  • Confirm the Home screen is displayed.
  • Turn the ignition OFF, open and close the driver’s door then WAIT AT LEAST 3 MINUTES to confirm the unit “times out” or “goes to sleep”.
  • Perform 1), 2) and 3) above again If normal operation is confirmed, press  to return to the Home screen and shut the ignition OFF to complete the procedure.

 

IMPORTANT:  If during this procedure, the screen goes blank (black) and the STARLINK screen does not appear, the head unit must be replaced. THIS SHOULD BE A VERY RARE OCCURRENCE.  Contact SOA Techline should this condition occur.

 

STEP 9-  If lost during the update process, reset the customer’s radio station presets, navigation favorites (where applicable) and if necessary, reset the clock to complete the procedure.

 

WARRANTY / CLAIM INFORMATION:

For vehicles within the Basic New Car Limited Warranty period or covered by an active Subaru Added Security Gold plan, this repair may be submitted using the following claim information:

Labor Description Labor Operation # Labor Time Fail Code
PRE-CUSTOMER DELIVERY HARMAN AUDIO/NAVI UNIT REPROGRAMMING* A031-368 0.4 ZSG-48

 

*Use this claim coding whenever installing the most recent software update on a New, Un-Registered, In-Stock vehicle without a customer complaint or reported concern prior to retail delivery for Customer Satisfaction ONLY.

Labor Description Labor Operation # Labor Time Fail Code Claim Type
HARMAN AUDIO/NAVI VERSION ID & OPERATION CHECKS ONLY ** B031-150 0.4 ZTA-48 WC
HARMAN AUDIO / NAVI UNIT REPROGRAMMING (INCLUDES VERSION ID CHECK AND OPERATIONAL CHECKS).** B031-168 0.6
HARMAN AUDIO/NAVI QUESTIONNAIRE COMPLETION C101-228 0.3

 

**Use this coding when installing the most recent software update with a customer complaint or reported concern as documented on a signed Repair Order.

 

IMPORTANT NOTES:

  • REMINDER: On BRZ models, this update applicable to HIGH / Navigation – equipped head units only.
  • CRITICAL Claim Processing Update: When completing this TSB procedure the postupdate software version number MUST be entered in the Miscellaneous Detail field when submitting the claim.

A ONE-TIME charge of $30.00 can be claimed in sublet to cover the cost of the USB flash drives.

 


“Appendix A”

The following time line and symptom list represents conditions addressed by all previous Harman 3.1 updates including the most current version as described in this bulletin.

 

Harman Gen 3.1 Software Update Chronology (TSB Number: 15-236-18R)

Update
#
Release
Date:
NEW Version
ID #:
Map Update
Software ID #
Conditions Addressed:
0 7/1/2018 Rel4.18.11.50 Rel4.18.20.50 Rel_U1.18.20.60 Rel_U0.18.30.20**
1 12/5/2018 Rel_U1.18.38.50 n/a
  • Station presets are lost
  • Addition of the security enhancement
2 3/18/2019 Rel_UA.19.01.70 Rel_UD.19.17.70** Revised 15-236-18R, INCLUDES update #1 above and addresses these additional conditions:

  • AM/FM radio station presets are lost.
  • Favorite Phone Contacts list is lost.
  • <Scan> previously displayed on SXM screen was changed to <Tune Scan> (a.k.a. SEEK).
  • US State names corrected when using voice guidance.
  • Correction made for Pop / Crackling-type sound when using AM radio.
  • Navigation system freezes during loading / start-up.
  • Music skips/cuts out while using Apple CarPlay.
  • Hands-free feature freezes intermittently while loading.
  • Navigation system freezes after entering a particular address using Voice Recognition.
  • The voice guidance volume no longer changes After Ignition Off/On. Once the Voice Guidance has been muted, the system retains that setting even after switching the ignition Off/On.
  • Invalid Destination Code message appears on the display while listening to the radio.
  • Spanish version FOTA (Firmware Over The Air) translation corrected.
  • Mismatch of Speed Limit between Navigation display and the Speed Limit displayed in the Combination Meter Multi-Function Display (MFD).
3 8/16/2019 Rel_UE.19.22.70 Rel_UE.19.25.70** Revised 15-236-18R, INCLUDES updates #1 & #2 above and addresses these additional conditions:

  • The steering wheel satellite controls for the audio/ navigation system (other than volume control) and the audio/ navigation head unit hard buttons (other than volume control) may become inoperative intermittently.
  • The setting for scheduling charging will terminate (Only Crosstrek Hybrid).
4 12/18/19 Rel_UA.19.36.70 Rel_UA.19.42.70**

Revised 15-236-18R, INCLUDES updates #1, #2 and #3 above and addresses these additional conditions:

  • Navigation Route Calculation takes too much time.

  • SXM Preset Program List is lost.

  • Enhanced CD (e-CD) does not play.

  • Voice recognition (VR) does not operate correctly.

  • When the ignition switch is turned on, music in USB memory goes back to track #1.

  • Phonebook cannot be downloaded from a connected smart phone.

  • When the ignition switch is turned on, a message of ‘Invalid Destination Code’ is displayed.

  • When using voice recognition for route searching, the state name is recognized wrong.

  • When MOTA (Map update Over The Air) is conducted, the map display goes blank (white) temporarily. In case the customer terminates the MOTA when in this condition, the map stays blank (white). See NOTE 1 below.

  • Hands Free conversation volume not loud enough compared to the audio volume (unfavorable balance). See NOTE 2 below.

  • Added function for SXM Weather Alert setup. See NOTE 3 below.

 

** NOTE:  These Map Update Software I.D. numbers contain the same functional updates as the corresponding New Version I.D. numbers.

NOTE 1:  The MOTA operation is performed in two steps, i.e., Downloading (download the map data to the H/U via Wi-Fi) and Overwriting (replace the map data to new one inside the H/U.)  Before updating the software to Ver. 6, the map screen turns blank (white) during the Downloading process until it is completed.  If the customer stops (by turning off the H/U,) during the Downloading process, the map display will stay in blank condition. The MOTA operation can be restarted even in this condition.  After the Ver. 6 software is installed, the map does not turn to blank (white) during Downloading.  However, the map still turns to blank (white) during the Overwriting process, which is a normal operating characteristic.

NOTE 2:  To meet with customer expectations, Ver. 6 software will increase the Hands-Free conversation volume by 6dB against the base audio volume.  Customers will now be able to hear Hands Free conversation volume which used to be at audio volume level 30 at level 22 after installing this update.  If the customer prefers the original Hands-Free conversation volume setting, it can be manually adjusted by following:  Home >> Settings >> Sound Tab >> Phone Volume >> then lowering the volume 6 – 8 steps.

The base audio volume setting chosen at the Factory Data Reset is at level 22 compared to the previous setting, which is level 30. (This means customers will no longer have to adjust the base audio volume to get comfortable Hands-Free conversation volume.)

NOTE 3: Added function for SXM Weather Alert is only applicable to HIGH grade head unit.

 

IMPORTANT NOTES:

  • If the vehicle’s audio / navigation head unit already contains the software version listed in the information below (or a later one) and is experiencing a similar condition as described here, installing the most current software will most likely not resolve it. In that case, do not attempt a software update.  Please complete a Harman Questionnaire on this new condition and follow the applicable Harman diagnostic Service Bulletin for the condition and/or follow the related Service Manual diagnosis procedures.
  • If the condition is as described below and the software version is prior to the software version referenced as correcting this condition, then it is appropriate to apply the latest software update as found in this bulletin as it will most likely resolve the condition.

 

Conditions Addressed By Update #4:

  • Navigation Route Calculation takes too much time.
  • SXM Preset Program List is lost.
  • Enhanced CD (e-CD) does not play.
  • Voice recognition (VR) does not operate correctly.
  • When the ignition switch is turned on, music in USB memory goes back to track #1.
  • Phonebook cannot be downloaded from a connected smart phone.
  • When the ignition switch is turned on, a message of ‘Invalid Destination Code’ is displayed. 8) When using voice recognition for route searching, the state name is recognized wrong.
  • When MOTA (Map update Over The Air) is conducted, the map display goes blank (white) temporarily. In   case the customer terminates the MOTA when in this condition, the map stays blank (white).  See NOTE 1
  • Hands Free conversation volume not loud enough compared to the audio volume (unfavorable balance). See NOTE 2 below.
  • Added function for SXM Weather Alert setup. See NOTE 3 below.

NOTE 1:  The MOTA operation is performed in two steps, i.e., Downloading (download the map data to the H/U via Wi-Fi) and Overwriting (replace the map data to new one inside the H/U.)  Before updating the software to Ver. 6, the map screen turns blank (white) during the Downloading process until it is completed.  If the customer stops (by turning off the H/U,) during the Downloading process, the map display will stay in blank condition. The MOTA operation can be restarted even in this condition.  After the Ver. 6 software is installed, the map does not turn to blank (white) during Downloading.  However, the map still turns to blank (white) during the Overwriting process, which is a normal operating characteristic.

NOTE 2:  To meet with customer expectations, Ver. 6 software will increase the Hands-Free conversation volume by 6dB against the base audio volume.  Customers will now be able to hear Hands Free conversation volume which used to be at audio volume level 30 at level 22 after installing this update.  If the customer prefers the original Hands-Free conversation volume setting, it can be manually adjusted by following:  Home >> Settings >> Sound Tab >> Phone Volume >> then lowering the volume 6 – 8 steps.

The base audio volume setting chosen at the Factory Data Reset is at level 22 compared to the previous setting, which is level 30. (This means customers will no longer have to adjust the base audio volume to get comfortable Hands-Free conversation volume.)

NOTE 3: Added function for SXM Weather Alert is only applicable to HIGH grade head unit.

 

Conditions Addressed By Update #3:

  • Steering wheel satellite switches (other than volume control) and head unit hard buttons (other than volume control) may become inoperative at times.
  • For Crosstrek Hybrid, the charging scheduler function has been eliminated.

 

Conditions Addressed By Update #2:

1) AM/FM radio station presets are lost.

  • US State names corrected when using voice guidance.
  • Correction made for Pop / Crackling-type sound when using AM radio.
  • Navigation system freezes during loading / start-up.
  • Music skips/cuts out while using Apple CarPlay.
  • Hands-free feature freezes intermittently while loading.
  • Navigation system freezes after entering a particular address using Voice Recognition.

NOTE:  All other functions are not affected.

  • The voice guidance volume no longer changes After Ignition Off/On. Once the Voice Guidance has been muted, the system retains that setting even after switching the ignition Off/On.
  • Invalid Destination Code message appears on the display while listening to the radio.
  • Spanish version FOTA (Firmware Over The Air) translation corrected.
  • Mismatch of Speed Limit between Navigation display and the Speed Limit displayed in the Combination Meter Multi-Function Display (MFD).

 

Conditions Addressed In Prior Update #1:

  • Station presets are lost. Touch buttons read “Hold”.  (Applicable for software versions 18.25.50 (or before)).  Included in software version Rel_U1.18.38.50.
  • A security enhancement was included in the November 2018 update. (Applicable for software versions Rel_4.18.25.50 (or before)).  Included in software version Rel_U1.18.38.50.

 

IMPORTANT REMINDERS:

  • SOA strongly discourages the printing and/or local storage of service information as previously released information and electronic publications may be updated at any time.
  • Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
  • Always refer to STIS for the latest service information before performing any repairs.

 


1 Associated Document

Manufacturer Communications

NUMBER: 15-236-18R
DATE: 12/04/18
REVISED: 07/28/20

https://www.nhtsa.gov/recalls?nhtsaId=10177833

MC-10177833-0001.pdf 2006.568KB

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NHTSA ID Number: 10171932

Manufacturer Communication Number: 15-236-18R

Summary

The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed.

 

NUMBER: 15-236-18R
DATE: 12/04/18
REVISED: 02/19/20

https://www.nhtsa.gov/recalls?nhtsaId=10171932

https://static.nhtsa.gov/odi/tsbs/2020/MC-10171932-0001.pdf

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NUMBER: 15-236-18R
DATE: 12/04/18
REVISED: 12/30/19

https://www.nhtsa.gov/recalls?nhtsaId=10169851

https://static.nhtsa.gov/odi/tsbs/2019/MC-10169851-0001.pdf

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NUMBER: 15-236-18R
DATE: 12/04/18
REVISED: 11/08/19

https://www.nhtsa.gov/recalls?nhtsaId=10168600

https://static.nhtsa.gov/odi/tsbs/2019/MC-10168600-0001.pdf

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NUMBER: 15-236-18R
DATE: 12/04/18
REVISED: 08/21/19

https://www.nhtsa.gov/recalls?nhtsaId=10164194

https://static.nhtsa.gov/odi/tsbs/2019/MC-10164194-0001.pdf

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NUMBER: 15-236-18R
DATE: 12/04/18
REVISED: 01/07/19

https://www.nhtsa.gov/recalls?nhtsaId=10160501

https://static.nhtsa.gov/odi/tsbs/2019/MC-10160501-9999.pdf

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NUMBER: 15-236-18R
DATE: 12/04/18
REVISED: 01/07/19

https://www.nhtsa.gov/recalls?nhtsaId=10154205

https://static.nhtsa.gov/odi/tsbs/2019/MC-10154205-9999.pdf

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“This site contains affiliate links for which OEMDTC may be compensated”

NHTSA ID Number: 10160507

Manufacturer Communication Number: GEN 3-1

Summary

Immediately discontinue the use of latest 2019 MY Gen 3.1 Harman Software update.



SUBJECT: Immediately Discontinue use of latest 2019 MY Gen 3.1 Harman Software Update

DATE: March 25, 2019

https://www.nhtsa.gov/recalls?nhtsaId=10160507

https://static.nhtsa.gov/odi/tsbs/2019/MC-10160507-9999.pdf

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SaleBestseller No. 1
SanDisk 64GB 2-Pack Ultra USB 3.0 Flash Drive (2x64GB) - SDCZ48-064G-GAM462, Black
  • Transfer speeds up to 10x faster than standard USB 2.0 drives (4MB/s); up to 130MB/s read speed; USB 3.0 port required. Based on internal testing; performance may be lower depending upon host device. 1MB=1,000,000 bytes
  • Backward compatible with USB 2.0
  • Secure file encryption and password protection(2)
SaleBestseller No. 2
Amazon Basics 128 Gb Ultra Fast USB 3.1 Flash Drive, Black
  • USB 3.1 flash drive with high-speed transmission; store videos, photos, music, and more
  • 128 GB storage capacity; can store 32,000 12MP photos or 488 minutes 1080P video recording, for example
  • Convenient USB connection
  • Read speed up to 130MB/s and write speed up to 30MB/s; 15x faster than USB 2.0 drives; USB 3.1 Gen 1 / USB 3.0 port required on host devices to achieve optimal read/write speed; backwards compatible with USB 2.0 host devices at lower speed
  • High-quality NAND FLASH flash memory chips can effectively protect personal data security
Bestseller No. 3
PNY - Attaché 4 16GB USB 2.0 Flash Drive - Black (P-FD16GATT4-GE)
  • 16GB storage capacity provides ample room to house important files, so you can easily take them with you on the go.
  • Usb 2.0 interface makes it easy to connect a wide range of devices.
  • Capless Design with a sliding collar helps keep stored data safe.
  • Integrated loop lets you attach the flash drive to a key chain for easy access.
  • Matte housing along with a smoky translucent cap creates a sleep look.
Bestseller No. 4
SamData 32GB USB Flash Drives 2 Pack 32GB Thumb Drives Memory Stick Jump Drive with LED Light for Storage and Backup (2 Colors: Black Blue)
  • [Great Value Package Offer]: 2 Pack USB 2.0 Flash Drive 32GB Available in 2 different colors - Black and Blue. The different colors can help you to store different content.
  • [Plug and Play]: No need to install any software, Just plug in and use it. The metal clip rotates 360° round the ABS plastic body which. The capless design can avoid lossing of cap, and providing efficient protection to the USB port.
  • [Compatibilty and Interface]: Supports Windows 7 / 8 / 10 / Vista / XP / 2000 / ME / NT Linux and Mac OS. Compatible with USB 2.0 and below. High speed USB 2.0, LED Indicator - Transfer status at a glance.
  • [Suitable for All Uses and Data]: Suitable for storing digital data for school, business or daily usage. Apply to data storage of music, photos, movies, software, and other files.
  • [Warranty Policy]: 12-month warranty, our products are of good quality and we promise that any problem about the product within one year since you buy, it will be guaranteed for free.
Bestseller No. 5
Lucktiger 1TB USB Flash Drive | Waterproof Large Data Storage USB Memory Stick | High Speed Portable Jump Drive Pen Drive Come with Flash Drive Keychain
  • 【PORTABLE AND LIGHTWEIGHT 】- Lucktiger Thumb Drive weigh only 10g. Instant storage for your laptops, tablets, TV’s, and more.No need to install any driver, just plug and play, flash drive save more time for your work
  • 【SAFE AND STABLE】 - The high-quality 1TB USB flash drive metal outer structure protects chip, assembled through many complicated and strict processes, Lucktiger Flash Drives are provided with excellent performance in terms of resistance to water, magnetism, high temperature and X-rays
  • 【LARGE CAPACITY 】- Fast way to add up to 1TB of storage to your device [1GB=1,000,000,000 bytes]
  • 【BROAD COMPATIBILITY 】- Compatible with most systems such as Win XP/Vista/7/8/10, Linux, Mac OS X, etc., perfectly suit for your computer and other devices. The super speeds to save time when transferring, sharing or storing files, easy to share your work files
  • 【RELIABLE GUARANTEE】 - Lucktiger Official promise the full refund or free replacement if you meet any issues with our products within 8 years. Just contact our after-sales service team. We also provide free technical support for life, if you have any confusion in use, please contact us
SaleBestseller No. 6
SAMSUNG FIT Plus 3.1 USB Flash Drive, 128GB, 400MB/s, Plug In and Stay, Storage Expansion for Laptop, Tablet, Smart TV, Car Audio System, Gaming Console, MUF-128AB/AM,Gunmetal Gray
  • PLUG IN AND STAY: Expand your storage with the FIT Plus, a compact flash drive, seamless and unobtrusive; Instant storage for your laptops, tablets, TV’s, car audio systems, gaming consoles, and more
  • STORE MORE, LEAVE IT IN: Extra storage in a seamlessly fitting design; Leave it in your devices with reduced risks of accidental bumps or removal; Enough capacity for your favorite tunes, irreplaceable photos/videos, work documents, and personal files
  • SAVE TIME, ADD SPACE: Quick and convenient read speeds up to 400 MB/s* with the latest USB 3.1 standard to ensure transferring data never slows you down; Send a 3GB 4K UHD video file from your FIT Plus to your PC in just 10 seconds**
  • TOUGH & TRUSTED: Files stay secure, anywhere you go; Samsung's leadership in flash memory makes the FIT Plus a trustworthy drive to store your valuable data; It works through it all with a waterproof, shock-proof³, temperature-proof⁴, magnet-proof, and X-ray-proof⁵ body
  • WORLD'S #1 FLASH MEMORY BRAND: Experience the performance and reliability from the world's #1 brand for flash memory since 2003;****** All firmware & components, including Samsung's world-renowned DRAM & NAND, are produced in-house
Bestseller No. 7
PNY 128GB Turbo Attaché 3 USB 3.0 Flash Drive, 2-Pack, Silver
  • The durable, light-weight design of the Turbo Attaché 3 USB 3.0 Flash Drive is the essential mobile storage solution
  • Perfect for transferring large files such as movies, videos, photos, music & documents
  • Transfer speeds up to 10 times faster than standard USB 2.0 flash drives
  • Convenient sliding collar, and cap-less design protects your content when not in use
  • Compatible with most PC and Mac laptop and desktop computers with USB 3.0 ports
SaleBestseller No. 8
Samsung Type-C™ USB Flash Drive, 256GB, Transfers 4GB Files in 11 Secs w/Up to 400MB/s 3.13 Read Speeds, Compatible w/USB 3.0/2.0, Waterproof, 2022, Blue, MUF-256DA/AM
  • USB-C STORAGE ON THE GO: This sleek drive is supported by Samsung NAND flash and is incredibly compact to fit in the palm of your hand; Count on reliable performance and fast transfer speeds while staying compact
  • PERFORMANCE WITH SPEED: No need to choose between performance and reliability; Experience a fast, powerful flash drive that transfers 4GB files in just 11 seconds with up to 400MB/s USB 3.13 read speeds and is backward compatible with USB 3.0/2.0
  • MODERN MEETS ICONIC: The ultra-sleek USB-C drive looks as good as it performs; Featuring a reversible plug, the Type-C inserts into your devices seamlessly every time; Transfer large files with style and ease
  • ALWAYS CONNECTED: USB-C is compatible across devices, including laptops, tablets, phones and cameras, with enough space for 63,730 photos or maximum 12 hours of 4K video; With up to 256GB of storage space, this pocket-sized thumb drive comes in handy wherever you go
  • TOUGH & TRUSTED: Files stay secure, no matter the terrain; Samsung's flash memory technology makes the Type-C a trustworthy drive to store your valuable data; It's waterproof, shock-proof, magnet-proof, temperature-proof, and X-ray-proof body, plus it's backed by a 5-year limited warranty
SaleBestseller No. 9
SAMSUNG BAR Plus 3.1 USB Flash Drive, 128GB, 400MB/s, Rugged Metal Casing, Storage Expansion for Photos, Videos, Music, Files, MUF-128BE3/AM, Champagne Silver
  • MOVE FILES IN A FLASH: Fast and convenient read speeds up to 300 MB/s* with the latest USB 3.1 standard give you more time to work, play, watch, and create; Send a 3GB 4K UHD video file from your Bar Plus to your PC in just 10 seconds**
  • RUGGED REFINEMENT: As strong as it is stylish; The sturdy metal body keeps your data safe and intact, and the integrated keyring prevents accidental misplacement or loss; The Bar Plus is the ideal combination of stunning design and worry-free durability
  • TOUGH & TRUSTED: The Bar Plus a trustworthy drive to store your valuable data; It works through it all with a waterproof, shock-proof, temperature-proof, magnet-proof, and X-ray-proof body, all backed by a 5-year limited warranty***
  • WORLD'S #1 FLASH MEMORY BRAND: Experience the performance and reliability from the world's #1 brand for flash memory since 2003;**** All firmware & components, including Samsung's world-renowned DRAM & NAND, are produced in-house
SaleBestseller No. 10
SanDisk 512GB Ultra Fit USB 3.2 Flash Drive - SDCZ430-512G-G46, Black
  • A compact, plug-and-stay, high-speed USB 3.2 flash drive that’s ideal for adding more storage to laptops, game consoles, in-car audio and more
  • Simple, fast way to add up to 512GB of storage to your device [1GB=1,000,000,000 bytes - Actual user storage less]
  • Read speeds up to 130MB/s(1) [(1) Write to drive up to 15X faster than standard USB 2.0 drives (4MB/s); USB 3.2 Gen 1 or USB 3.0 port required. Based on internal testing; performance may be lower depending on host device; 1MB=1,000,000 bytes]
  • Write up to 15X faster than standard USB 2.0 drives(1)
  • Move a full-length movie to the drive in less than 30 seconds(2) [(2) Based on 1.2GB MPEG-4 video transfer with USB 3.2 Gen 1 or USB 3.0 host device; Results may vary based on host device, file attributes and other factors]

Last update on 2024-03-06 / Affiliate links / Images from Amazon Product Advertising API

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