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NHTSA ID Number: 10234851
Manufacturer Communication Number: 1216914
Summary
?Click?, ?Pop? or ?Creek? Sound from Left or Right Outer Cowl Corner / Base of ?A? Pillar Area
NUMBER: 12-169-14
DATE: 07/10/14
APPLICABILITY: | 2010-2014MY Legacy & Outback Models |
SUBJECT: | “Click”, “Pop” or “Creek” Sound from Left or Right Outer Cowl Corner / Base of “A” Pillar Area |
INTRODUCTION
This bulletin provides a repair procedure to address customer concerns of a “Click”, “Pop” or “Creek” sound heard coming from either the left or right side around the rear corners of the cowl / engine compartment / base of “A” pillar area.
PUNCH TESTER TOOL INFORMATION
The punch tester was originally provided to retailers located in salt-belt states to perform Product Campaign WVX-34. The following information is for retailers which do not already have (or may have misplaced) their punch tester. Currently, we have a very limited number of punch testers available. A punch tester will be supplied upon request strictly as a “loaner”. The Punch Tester Request Form must be filled out and faxed to the Parts Collection Center. Upon receipt of the request form, the punch tester will be shipped via UPS Ground or Second Day Air depending upon the “Need by Date” requested. The tool will be shipped in a UPS Express “Large Box” measuring 18x13x3. A pre-printed UPS label will also be provided for the return shipping. Therefore, the same size and style box needs to be used for the return shipping. These boxes may be requested directly from UPS if you do not have them. Using a box other than the size listed can create a delay in return shipping and possibly result in charges to the retailer. The punch tester must be returned immediately upon repair completion. Failure to return the punch tester within two weeks of the request submission or the return of a damaged tool will result in a charge of $500.00 being added to the requesting retailer’s monthly statement.
NOTE: Refer to the last page of this bulletin for the Punch Tester Request Form.
SERVICE PROCEDURE / INFORMATION
Once the sound has been confirmed and isolated to the area described in the introduction of this bulletin, the fender for the side of the vehicle in question will need to be removed following the procedure outlined in the applicable Service Manual. It may be necessary to use Chassis Ears to determine the precise source of the sound. The left fender is removed in the photo below.
To avoid unnecessary distortion of the affected panels, always use a block of wood (or equivalent) along with a helper to firmly support the panel from behind when making the punches with the punch tool.
Another area which may be the source of these sounds is shown in the photos below. Although the right fender is removed in the photo, the structures are symmetrical side to side. Separate the layers of sheet metal using a flat-blade screwdriver but use caution not to tear or separate any spot welds.
IMPORTANT REMINDERS:
- When these procedures are complete, always touch up, seam seal or undercoat any exposed bare metal areas to prevent rust from developing.
- Adding additional welds to the body structure is NOT PERMITTED as doing so may have an effect on the crash-worthiness of the vehicle.
10 Affected Products
Vehicles
MAKE | MODEL | YEAR |
SUBARU | LEGACY | 2010-2014 |
SUBARU | OUTBACK | 2010-2014 |
1 Associated Document
Manufacturer Communications
NUMBER: 12-169-14
DATE: 07/10/14
https://www.nhtsa.gov/recalls?nhtsaId=10234851
MC-10234851-9999.pdf 781.332KB
- NOISE DETECTION - Detect the source or squeaks, rattles, and other errant or troublesome noises
- 50-FOOT RANGE - Transmitters have a 50-foot signal range allowing use on small and large vehicles
- BUILT-IN SPEAKER - Monitor sounds with the built-in speaker or via headphones through the 3.5mm jack
- SIGNAL STRENGTH INDICATOR - LED lights indicate signal strength of the active channel
- ILLUMINATED CHANNEL BUTTONS - Active channels have illuminated buttons and can be changed or muted with a quick push
- PINPOINT NOISES - Easily pinpoint troubling noises that cannot be duplicated in a repair stall and only occur during road driving
- MULTI-CHANNEL - Connect up to six (6) color coded sensor clamps to different locations to find a noise's source
- FULL HEADPHONES - Includes a set of full-coverage over-ear headphones to block out surrounding noise
- USB RECHARGEABLE - USB rechargeable integrated battery provides up to 8 hours of continuous use per charge
- 10-FOOT CABLES - 10-foot long wire leads allow clamps to be positioned in difficult to reach places
- 【SPECIAL Electronic Stethoscope】This automotive stethoscope kit is specially designed and developed for checking abnormal noise of car engine, abnormal noise of body, and abnormal noise of chassis, etc. The host computer with integrated six-channel signal receiver is used with six different sensors to detect abnormal noise during the driving of the car, synchronized with sound and light, which can easily identify the early problems of the car and facilitate car repair as soon as possible.
- 【SENSITIVITY ADJUSTMENT】Chassis Ears with Indicator light sensitivity adjustment: Turn clockwise to increase sensitivity and rotate counterclockwise to reduce sensitivity, the range displayed by the indicator light changes with the adjustment of the sensitivity; Sound sensitivity adjustment: Turn clockwise to increase sensitivity, this is the range of adjusting the sensor's Income tone.
- 【ABNORMAL SOUND INDICATOR LIGHT】The Automotive Stethoscope onsists of three colors: green, yellow, and red. The color changes are determined by the detected volume. The minimum volume is green and the maximum is red. The abnormal noise of the six channels can be shown at the same time through the six rows of indicator lights. By adjusting the light sensitivity knob, the indicator can be used to assist in judging the location of the anomalous noise.
- 【MAIN APPLICATION】Mechanics Stethoscope with Six-channel car noise finder is a portable device that can be used to detect bearings, gears and suspension systems, and automatic transmission system, detect abnormal sound of fuel injection system, abnormal sound of chassis system, abnormal noise under the hood, quickly find out the noise source and its location, accurately locate the fault.
- 【CONFIGURATION LIST】The package includes 1 * detector host, 6 * clip-on sensors (Abnormal noise information can be detected at six different locations at the same time), 1 * headphone (Simple and comfortable, the volume can be adjusted at will), 3 * 3M sensor extension cables, 3 * 5M sensor extension cables. If you have any problems during use, please feel free to contact us.
- Detect troubling noises that cannot be duplicated in a repair stall and only occur during road driving
- Simultaneously connect up to 6 microphones to quickly determine the source of strange vehicle noises
- 16-foot wire leads allow microphones to be positioned in difficult-to-reach places
- Each microphone is color-coded for easy identification
- Includes a set of full-coverage headphones to block out surrounding noise
- It can quickly detect the mechanical noise emitted by diesel engines, engine underpan and cars, and accurately locate the fault.
- Six channel design, sound and light synchronization. Select the channel you want to receive and send the sound to the headset.
- This Electrical Stethoscope is a high performance maintenance tool which is particularly suiable for use in machine noise detection.
- LED light indicate the strength of signal of the active channel,user-friendly.
- The detector has high sensitivity and the earphone pick-up sound loudness can be controlled by adjusting its volume control.
- 【SPECIAL DETECTOR TOOL】This automotive stethoscope kit is specially designed and developed for checking abnormal noise of car engine, abnormal noise of body, and abnormal noise of chassis, etc. The host computer with integrated six-channel signal receiver is used with six different sensors to detect abnormal noise during the driving of the car, synchronized with sound and light, which can easily identify the early problems of the car and facilitate car repair as soon as possible.
- 【ABNORMAL SOUND INDICATOR LIGHT】The abnormal sound indicator consists of three colors: green, yellow, and red. The color changes are determined by the detected volume. The minimum volume is green and the maximum is red. The abnormal noise of the six channels can be shown at the same time through the six rows of indicator lights. By adjusting the light sensitivity knob, the indicator can be used to assist in judging the location of the anomalous noise.
- 【SENSITIVITY ADJUSTMENT】Indicator light sensitivity adjustment: Turn clockwise to increase sensitivity and rotate counterclockwise to reduce sensitivity, the range displayed by the indicator light changes with the adjustment of the sensitivity; Sound sensitivity adjustment: Turn clockwise to increase sensitivity, this is the range of adjusting the sensor's Income tone.
- 【MAIN APPLICATION】Six-channel car noise finder is a portable device that can be used to detect bearings, gears and suspension systems, and automatic transmission system, detect abnormal sound of fuel injection system, abnormal sound of chassis system, abnormal noise under the hood, quickly find out the noise source and its location, accurately locate the fault.
- 【CONFIGURATION LIST】The package includes 1 * detector host, 6 * clip-on sensors (Abnormal noise information can be detected at six different locations at the same time), 1 * headphone (Simple and comfortable, the volume can be adjusted at will), 3 * 3M sensor extension cables, 3 * 5M sensor extension cables. We provide 1 year free warranty & 24 hours customer email support service, please feel free to reach us if you need!
- 【Quick Detection and Positioning】This chassis ear engine noise detector is specially designed and developed for checking abnormal noise of automobile engine, vehicle body, chassis, etc. Automotive stethoscope can quickly find out the noise source and its location, and can detect while driving. Mechanic stethoscope can detect the impact of vibration cxaused by failures of bearings, gears, valves, cranks, etc., accurately locate faults,easily find early problems in the car, protecting your safety.
- 【6-Channel Simultaneous Diagnosis】The chassis ears automotive stethoscope uses 6 sensors and integrates 6 channel signal receivers. The electronic stethoscope is equipped with six channels and six sensor clips, which can detect abnormal noise sources in 6 different positions at the same time. You can choose different channels to receive according to the detection situation. The chassis ear noise detector has high sensitivity and provides you with accurate detection.
- 【6-Row Indicator Light for Obvious Comparison】The abnormal noise of 6 channels can be shown at the same time through 6 rows of indicator lights for obvious contrast. The abnormal sound indicator light of chassis ears is divided into 3 colors: green, yellow and red. The color changes are determined by the detected volume. The minimum volume is green and the maximum volume is red. By adjusting the light sensitivity knob,the indicator can be used to assist in judging the location of abnormal noise.
- 【Indicator & Sound Sensitivity Adjustment】Indicator Sensitivity Adjustment: Turn the light sensitivity knob clockwise to increase the sensitivity of the indicator, and turn it counterclockwise to decrease the sensitivity. The range displayed by the indicator changes with the adjustment of the sensitivity. Sound Sensitivity Adjustment: Turn the sound sensitivity knob clockwise to increase the sensitivity, which can adjust the range of the sensor pick-up sound loudness.
- 【Full-coverage Earphones & 6 Extension Cables】The car engine stethoscope kit includes a set of full-coverage earphones, which are comfortable to wear and can block the surrounding noise. The sound quality is clear and the volume can be adjusted at will. The car engine noise detector finder is also equipped with 6 extension wires of sensor clips (3pcs*9.8ft & 3pcs * 16.4ft), which are long enough to pass from the detection position to the cab, making detection operations more convenient.
- Automotive Diagnostic Kit used to to help diagnose and fix problems with your vehicle by efficiently locating the noise in fuel injection system, chassis, engine, bearings, gears, and suspension system
- Mechanic Stethoscope Kit equipped with a 6-channel host and 6 different sensors, applicable to different parts of vehicles
- Electronic Stethoscope features color light indicators that help you identify the source of the noise, easier to diagnose and fix problems
- Chassis Ears come with premium headphones that are excellent in anti-interference and can transmit high-quality clear sounds
- Auto Stethoscope Kit is easy to use, cost-effective for diagnosing and fixing problems with vehicles, heavy machinery, etc
- 【Multi-Channel Chassis Ears 】6-channel detector design, the host computer with integrated 6-channel signal receiver is used with 6 different sensors ,sound and light synchronization. Engine noise detector can detect abnormal noise in different locations and adjust the reception of different channels according to the detection situation. When a generator is running, it can detect the impact of vibration due the failure of a bearing, gear, valve, crank, cylinder, gearbox, vehicle body noise, etc.
- 【LED Indicator and Adjustable Sensitivity】The power indicator lights up when the chassis ears starts up and begins testing. The abnormal sound indicator is divided into three colors: green, yellow, and red. The color changes are determined by the detected volume. The minimum volume is green and the maximum is red. By adjusting the light sensitivity knob, the indicator can be used to assist in judging the location of the anomalous noise.
- 【High Sensitivity】The chassis ears detector has high sensitivity and the earphone pick-up sound loudness can be controlled by adjusting its volume control. The automotive noise detector turn the indicator light clockwise to increase the sensitivity, and rotate counter clockwise to reduce sensitivity, the range of the indicator light changes with the adjustment of the sensitivity.
- 【Quickly Detection and Positioning】This chassis ears engine noise detector is specially designed and developed for checking abnormal noise of automobile engine, abnormal noise of body, and abnormal noise of chassis, etc. It can quickly find out the noise source and its location, accurately locate the fault, easily identify the early problems of the car and facilitate car repair as soon as possible.
- 【Packing List and Warranty】The engine chassis ear kit includes automotive detector tool, 6 clip-on sensors, sensor extension cords (3 for a 5-meter extension cord and 2 for a 3-meter extension cord), over-ear earphones. All accessories are neatly packed in the tool case for easy carrying. And we offer 12 months warranty, if you encounter any problems during use, you can get help from us, we will replace or refund, customer satisfaction is our top priority.
- It can quickly detect the mechanical noise emitted by diesel engines, engine underpan and cars, and accurately locate the fault.
- Six channel design, sound and light synchronization. Select the channel you want to receive and send the sound to the headset.
- This Electrical Stethoscope is a high performance maintenance tool which is particularly suiable for use in machine noise detection.
- LED light indicate the strength of signal of the active channel,user-friendly.
- The detector has high sensitivity and the earphone pick-up sound loudness can be controlled by adjusting its volume control.
Last update on 2024-04-13 / Affiliate links / Images from Amazon Product Advertising API
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SEOCONTENT-START
Service Bulletin Number: 12-169-14; Date: 07/10/14 Page 1
INTRODUCTION
This bulletin provides a repair procedure to address customer concerns of a “Click”, “Pop” or
“Creek” sound heard coming from either the left or right side around the rear corners of the cowl /
engine compartment / base of “A” pillar area.
PUNCH TESTER TOOL INFORMATION
The punch tester was originally provided to retailers located in salt-belt states to perform Product
Campaign WVX-34. The following information is for retailers which do not already have (or may
have misplaced) their punch tester. Currently, we have a very limited number of punch testers
available. A punch tester will be supplied upon request strictly as a “loaner”. The Punch Tester
Request Form must be filled out and faxed to the Parts Collection Center. Upon receipt of the request
form, the punch tester will be shipped via UPS Ground or Second Day Air depending upon the “Need
by Date” requested. The tool will be shipped in a UPS Express “Large Box” measuring 18x13x3.
A pre-printed UPS label will also be provided for the return shipping. Therefore, the same size and
style box needs to be used for the return shipping. These boxes may be requested directly from UPS
if you do not have them. Using a box other than the size listed can create a delay in return shipping
and possibly result in charges to the retailer. The punch tester must be returned immediately upon
repair completion. Failure to return the punch tester within two weeks of the request submission or
the return of a damaged tool will result in a charge of $500.00 being added to the requesting retailer’s
monthly statement.
NOTE: Refer to the last page of this bulletin for the Punch Tester Request Form.
NUMBER: 12-169-14
DATE: 07/10/14
APPLICABILITY: 2010-2014MY Legacy & Outback Models
SUBJECT: “Click”, “Pop” or “Creek” Sound from Left or Right
Outer Cowl Corner / Base of “A” Pillar Area
SERVICE BULLETIN
ATTENTION:
GENERAL MANAGER q
PARTS MANAGER q
CLAIMS PERSONNEL q
SERVICE MANAGER q
IMPORTANT – All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
Continued…
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
SUBARU OF AMERICA, INC. IS
ISO 14001 COMPLIANT
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
©2014 Subaru of America, Inc. All rights reserved.
Service Bulletin Number: 12-169-14; Date: 07/10/14 Page 2
SERVICE PROCEDURE / INFORMATION
Once the sound has been confirmed and isolated to the area described in the introduction of this
bulletin, the fender for the side of the vehicle in question will need to be removed following the
procedure outlined in the applicable Service Manual. It may be necessary to use Chassis Ears to
determine the precise source of the sound. The left fender is removed in the photo below.
To avoid unnecessary distortion of the affected panels, always use a block of wood (or equivalent) along
with a helper to firmly support the panel from behind when making the punches with the punch tool.
Another area which may be the source of these sounds is shown in the photos below. Although the
right fender is removed in the photo, the structures are symmetrical side to side. Separate the layers
of sheet metal using a flat-blade screwdriver but use caution not to tear or separate any spot welds.
Continued…
Punches shown spaced
evenly in between
the existing factory
spot welds.
Service Bulletin Number: 12-169-14; Date: 07/10/14 Page 3
IMPORTANT REMINDERS:
• When these procedures are complete, always touch up, seam seal or undercoat any exposed
bare metal areas to prevent rust from developing.
• Adding additional welds to the body structure is NOT PERMITTED as doing so may have
an effect on the crash-worthiness of the vehicle.
WARRANTY / CLAIM INFORMATION
For vehicles within the Basic New Car Limited Warranty period, this repair may be claimed using the
following information:
LABOR DESCRIPTION LABOR
OPERATION # FAIL CODE LABOR
TIME
RIGHT FRONT COWL REPAIR FOR POP/
CREEK SOUND A905-001
OBM-25
1.2
LEFT FRONT COWL REPAIR FOR POP/
CREEK SOUND A905-002 1.2
BOTH FRONT COWLS REPAIRED FOR POP/
CREEK SOUND A905-004 1.8
NOTE: Up to $3.00 can be claimed in Sublet to cover the cost of touch-up materials as needed.
Continued…
Layers of sheet metal
shown here after speration
Service Bulletin Number: 12-169-14; Date: 07/10/14 Page 4
Punch Tester Request Form
To: Subaru of America, Inc.
Parts Collection Center
3701 David Howarth Drive, Suite B
Lafayette, IN 47909
From:_____________________________ Date: ______________________________
Retailer Name:_______________________________________________________________
Retailer Shipping Address:_____________________________________________________
___________________________________________________________________________
Retailer Contact:_____________________________________________________________
Retailer Contact Phone Number:________________________________________________
Date Needed By:_____________________________________________________________
VIN (last 8):__________________________________________________________________
Fax Number: (765) 637-4280
By submitting this form, the above retailer agrees to the following usage terms:
• Tool must be returned within two weeks of the date of request as noted on fax sheet when
received at Parts Collection Center.
• Failure to return ship the tool within two weeks (date confirmed per UPS tracking of return
shipment) of request receipt date will result in a $500 charge to the retailer on the above listed
retailer’s monthly statement.
• If tool is returned damaged a charge of $500 will be applied to the above listed retailer’s monthly
statement.
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SEOCONTENT-END