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NHTSA ID Number: 10163001
Manufacturer Communication Number: 15-235-18R
Summary
This bulletin announces availability of new audio system amplifiers to address the following operating concerns with the Harman Kardon Gen 3 infotainment system:
Symptom 1: No audio output is heard but, the volume level displayed changes when turning the knob
Symptom 2: Audio volume increases to maximum intermittently without turning the knob
NOTE: This condition is generally reported as occurring following a handsfree phone call or while using navigation voice guidance.
Symptom 3: A buzzing, screeching or crackling-type sound is heard coming through the speakers.
3 Affected Products
Vehicles
MAKE | MODEL | YEAR |
SUBARU | IMPREZA | 2019 |
SUBARU | WRX | 2019 |
SUBARU | WRX STI | 2019 |
INTRODUCTION:
This bulletin announces availability of new audio system amplifiers to address the following operating concerns with the Harman Kardon Gen 3 infotainment system:
Symptom 1: No audio output is heard but, the volume level displayed changes when turning the knob
Symptom 2: Audio volume increases to maximum intermittently without turning the knob
NOTE: This condition is generally reported as occurring following a handsfree phone call or while using navigation voice guidance.
Symptom 3: A buzzing, screeching or crackling-type sound is heard coming through the speakers.
SERVICE PROCEDURE / INFORMATION:
Follow the procedure below to confirm any of the three symptom(s) described above BEFORE ordering an exchange amplifier.
- Enter the vehicle and turn the ignition ON.
- Turn the audio unit on and listen for any unusual sounds from any of the speakers.
- Pull the hood release lever.
- Open the Driver’s window fully to retain access to the inside of the vehicle.
- Turn the ignition OFF.
- Exit the vehicle and close all the doors.
- Wait at least 2 minutes before proceeding further.
- Open the hood and remove the PDI (backup power) fuse.
- Turn the ignition back on and listen again for any unusual sound from any of the speakers.
- If the unusual sounds heard originally can no longer be verified, replace the amplifier with an exchange unit. If unusual sounds persist while the fuse is removed, there is another cause which will require further diagnosis.
After confirming the symptom(s) as outlined in the Introduction above exists, order the applicable replacement amplifier following the Audio Exchange Program instructions. Install the exchange unit following the current Service Manual procedure.
NOTE: All exchange amplifiers have the new software and circuitry installed.
SEOCONTENT-START
Bulletin Number: 15-235-18R; Revised 06/10/19 Page 1 of 2
NUMBER: 15-235-18R
DATE: 11/08/18
REVISED: 06/10/19
APPLICABILITY: 2019MY WRX and WRX STI
2019MY Forester
SUBJECT: Harman Kardon Audio Amplifier
Operational Concerns
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Subaru of America, Inc. is
ISO 14001 Compliant
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
Continued…
SERVICE BULLETIN
ATTENTION:
GENERAL MANAGER q
PARTS MANAGER q
CLAIMS PERSONNEL q
SERVICE MANAGER q
IMPORTANT – All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
©2018 Subaru of America, Inc. All rights reserved.
INTRODUCTION:
This bulletin announces availability of new audio system amplifiers to address the following
operating concerns with the Harman Kardon Gen 3 infotainment system:
Symptom 1: No audio output is heard but, the volume level displayed changes when turning the
knob
Symptom 2: Audio volume increases to maximum intermittently without turning the knob
NOTE: This condition is generally reported as occurring following a handsfree phone call or while
using navigation voice guidance.
Symptom 3: A buzzing, screeching or crackling-type sound is heard coming through the speakers.
SERVICE PROCEDURE / INFORMATION:
Follow the procedure below to confirm any of the three symptom(s) described above BEFORE
ordering an exchange amplifier.
1. Enter the vehicle and turn the ignition ON.
2. Turn the audio unit on and listen for any unusual sounds from any of the speakers.
3. Pull the hood release lever.
4. Open the Driver’s window fully to retain access to the inside of the vehicle.
5. Turn the ignition OFF.
6. Exit the vehicle and close all the doors.
7. Wait at least 2 minutes before proceeding further.
8. Open the hood and remove the PDI (backup power) fuse.
9. Turn the ignition back on and listen again for any unusual sound from any of the speakers.
Bulletin Number: 15-235-18R; Revised 06/10/19 Page 2 of 2
10. If the unusual sounds heard originally can no longer be verified, replace the amplifier with an
exchange unit. If unusual sounds persist while the fuse is removed, there is another cause which
will require further diagnosis.
After confirming the symptom(s) as outlined in the Introduction above exists, order the applicable
replacement amplifier following the Audio Exchange Program instructions. Install the exchange unit
following the current Service Manual procedure.
NOTE: All exchange amplifiers have the new software and circuitry installed.
WARRANTY / CLAIM INFORMATION:
For vehicles within the Basic New Car Limited Warranty period or covered by an active Subaru
Added Security Gold plan, this repair may be submitted using the following claim information:
Labor Description Labor Operation # Labor Time Fail Code
HARMAN KARDON AUDIO POWER AMPLIFIER R&R B850-815 0.3
ZSE-42
AUDIO SYSTEM TESTING AND DIAGNOSIS C031-001 0.3
IMPORTANT REMINDERS:
• SOA strongly discourages the printing and/or local storage of service information as
previously released information and electronic publications may be updated at any time.
• Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
• Always refer to STIS for the latest service information before performing any repairs.
NUMBER: 15-235-18R
DATE: 11/08/18
REVISED: 06/10/19
https://www.nhtsa.gov/recalls?nhtsaId=10163001
https://static.nhtsa.gov/odi/tsbs/2019/MC-10163001-9999.pdf
NUMBER: 15-235-18R
DATE: 11/08/18
REVISED: 05/08/19
https://www.nhtsa.gov/recalls?nhtsaId=10161818
https://static.nhtsa.gov/odi/tsbs/2019/MC-10161818-9999.pdf
NUMBER: 15-235-18
DATE: 11/08/18
https://www.nhtsa.gov/recalls?nhtsaId=10153181
https://static.nhtsa.gov/odi/tsbs/2018/MC-10153181-9999.pdf
“This site contains affiliate links for which OEMDTC may be compensated” |
- Use this adapter to make your installation of an amplifier to the factory system faster with a cleaner install. Use this plug and play adapter so you don't have to cut or splice into the factory wiring. Provides RCA output and a power wire for the remote amplifier turn on connection. Adjustable gain output. Connection is done at back of radio.
- VERY IMPORTANT----PLEASE READ BEFORE PURCHASE---- Not compatible with factory amplified stereo systems like JBL, Bose, etc. Only works with factory non-amplified systems- no external factory amp.
- Compatible vehicles: No factory external amplifier- Made for Subaru: 2019-2022 Ascent;; 2013-2022 BRZ;; 2016-2023 Crosstrek;; 2016-2020 Forester;; 2009-2013 Forester (vehicles with Factory NAV only and with SD card NAV- won't work with DVD based NAV);; 2014-2015 Forester (vehicles with Factory NAV only);; 2012-2014 Subaru Impreza (vehicles with Factory NAV only);; 2015-2023 Impreza;; 2015-2019 Legacy;; 2015-2019 Outback;; 2016-2021 WRX;; 2013-2014 Subaru XV Crosstrek (vehicles with Factory NAV only);; 2015-2016 XV Crosstrek
- Add an amplifier to OEM system- Prevents cutting factory wires- Plugs to back of radio
- Use this adapter to make your installation of an amplifier to the factory system faster with a cleaner install. Use this plug and play adapter so you don't have to cut or splice into the factory wiring. Provides RCA output and a power wire for the remote amplifier turn on connection.
- Adjustable gain output. Not compatible with factory amplified stereo systems. Only works with factory non-amplified systems (no JBL/Synthesis, Bose, etc.). Note: This adapter hasn't been tested with Bose/premium amplified systems but it might work.
- Compatible vehicles: Infiniti: 2011-2012 G25, 2008-2013 G37; Nissan: 2010-2019 370Z, 2007-2018 Altima, 2008-2015 Armada, 2009-2014 Cube, 2009-2011 Frontier, 2012 Frontier (S trim/base model only), 2013-2018 Frontier, 2011-2017 Juke, 2018-2019 Kicks, 2012-2019 Leaf, 2007-2019 Maxima, 2009-2019 Murano, 2012-2019 NV, 2013-2018 NV200, 2008-2012 Pathfinder (No S model), 2013-2016 Pathfinder, 2011-2016 Quest, 2008-2018 Rogue/Rogue Select/Rogue Sport, 2007-2018 Sentra,
- 2008-2012 Titan (S trim/base model only), 2013-2019 Titan, 2016-2019 Titan XD, 2007-2018 Versa, 2014-2019 Versa Note, 2014-2015 Xterra; Subaru: 2009-2015 Forester without OE Nav, 2008-2014 Impreza/WRX without OE Nav, 2010-2011 Legacy without OE Nav, 2010-2011 Outback without OE Nav, 2013-2014 XV Crosstek without OE Nav
- Use this adapter to make your installation of a 4 channel amplifier to the factory system faster with a cleaner install. Use this plug and play adapter so you don't have to cut or splice into the factory wiring. Provides 2 pair stereo RCA output. Adjustable 4 channel gain output. Retains fader and balance. Connection is done at back of radio. Bare speaker wires on this adapter to connect factory speakers to the new amp. Ignition wire connection for amp turn on wire connection.
- VERY IMPORTANT----PLEASE READ BEFORE PURCHASE---- Not compatible with factory amplified stereo systems. Only works with factory non-amplified systems (no Bose, Infinity, JBL/Synthesis, etc.) Connecting this adapter to the factory wiring will disconnect the vehicle speakers from the radio- required adding amp for speakers to work. Quick disconnect is to connect speaker wires to run to the new amp- only the speaker wires are connected to the factory speakers- all other wires aren't used.
- Easy to put back to stock. Just remove this adapter and it goes back to stock system. Adapter shrink tubed for durability.
- Compatible vehicles: No externat factory amp vehicles: Made for Nissan: 2010-2020 370Z, 2007-2020 Altima, 2008-2015 Armada, 2009-2014 Cube, 2009-2011 Frontier, 2012 Frontier (S trim/base model only), 2013-2021 Frontier, 2011-2017 Juke, 2018-2021 Kicks, 2012-2019 Leaf, 2007-2020 Maxima, 2009-2019 Murano, 2012-2021 NV, 2013-2021 NV200, 2008-2012 Pathfinder (No S model), 2013-2020 Pathfinder, 2011-2016 Quest, 2008-2020 Rogue/Rogue Select/Rogue Sport, 2007-2021 Sentra,
- 2008-2012 Titan (S trim/base model only), 2013-2021 Titan, 2016-2021 Titan XD, 2007-2022 Versa, 2014-2019 Versa Note, 2014-2015 Xterra;; Made for Subaru: 2009-2015 Forester without OE Nav, 2008-2014 Impreza/WRX without OE Nav, 2010-2011 Legacy without OE Nav, 2010-2011 Outback without OE Nav, 2013-2014 XV Crosstek without OE Nav;; Made for Suzuki: Equator 2009-2011- crew cab only
- Line Out Converter for Toyota. Camry add an amp amplifier adapter allows to add 2 channel or mono amplifier or subwoofer to existing factory or aftermarket car stereo kit. The function of RCA output can convert high voltage signal output of the amplifier/speaker to low-voltage signal.
- Tundra add amp adapter converts car stereo speaker wire output to RCA Cable outputs. Fits for Toyota: 2000-2018 Tundra, 1987-2017 Camry, 1987-2018 Corolla, 1988-2017 4 Runner, 1996-2016 RAV 4, 1995-2016 Avalon, 2001-2016 Highlander, 1955-2016 Tacoma, 1998-2016 Sienna, 2001-2018 Prius, 2007-2018 Yaris, 2007-2014 FJ Cruiser, 2007-2018 Yaris, 2009-2015 Venza. ( Please see the image for other Toyota models).
- Radio add an amplifier for Subaru: 2016-2018 Crosstrek, 2013-2018 BRZ, 2012-2018 Outback, 2016-2017 WRX, Forester with SD card or OE NAV 2009-2013, 2014-2015 Forester with NAV, 2016-2018 Forester, 2012-2014 Impreza with NAV, 2015-2019 Impreza, 2013-2014 Impreza WRX with NAV, 2012-2017 Legacy, 2013-2014 XV Crosstrek with NAV, 2015-2016 XV Crosstrek.
- The amplifier adapter for Scion factory radio compatible with: 2012-2015 iQ, 2005-2016 tC, 2013-2016 FRS, 2016 iM 2016, 2004-2006 xA , 2004-2015 xB, 2008-2014 xD.
- Easy to install. Add an amp amplifier adapter for Toyota nearly can be use for any stock stereo with this line out converter. Simply tap into the car audio speaker wires with snap adapters. Note: NOT compatible with factory amplified stereo systems like JBL, Bose, etc. Only works with factory non-amplified systems (no JBL/Synthesis, Bose, etc.). No factory external amp systems.
- Publisher : J H Haynes & Co Ltd (18 Oct. 2017)
- Language : English
- Hardcover : 168 pages
- ISBN-10 : 1785211102
- ISBN-13 : 978-1785211102
- This adapter with impedance converter can install a subwoofer bass amplifier for the factory radio head unit system
- This harness will provide a connection for 1 set of RCA cables with an audio signal to an external amplifier
- Easy to install amplifier for the radio system without extra wiring
- Only works with factory non-amplified systems (base radio), will not work with factory amplified stereo systems
- Compatible with Toyota Subaru Scion Lexus models, the years and styles please refer to the details in following fitment models listing
- Plug and play; Fit for 2016-2018 wrx, sti, forester, 2015-2016 impreza; support factory hk amplifier system; factory backup camera and usb; android system with qualcomm snapdragon 665 Octa core cpu, 6gb ram, 64gb rom
- Built-in carplay and android auto; built in a sim card slot; support online map; steering wheel controls and hands-free phone call; hdmi output support car headrest monitor
- Hd 1280 x 720 touch screen; capacitive 10.2 inch ips screen; 1080p video decoder support 4k video format; support google maps online gps navigation and offline maps
- Built in dsp; the digital sounds processor with 15 bands eq; built-in amplifier 4 x 50w; 6-channels audio output converters, support subwoofer output
- Diy settings; rock,pop,jazz,classic,voice,custom; brightness adjustment; dual zone function; screen background picture, boot car logo; support accessories like backup camera, bluetooth obd, dvr camera, tpms
- [Fitment]: Add A Subwoofer Bass Amplifier Adapter for Nissan 370Z 09-20,Altima 07-18,Frontier 08-18,Cube 09-14,Juke 11-17,Leaf 12-19,Maxima 09-19,Pathfinder 08-16,Quest 11-16,Rogue 08-18 and so on.For Subaru Forester 09-15,Impreza 08-14,Outback 10-14,Legacy 10-14,Equator 09-11.(More models refer to details page list.)
- [Function] : This harness allows for the installation of an aftermarket amp for the addition of a subwoofer to your factory system. The harness provides a connection for one set of RCA cables to provide an audio signal to an external amplifier.
- [Easy to install ] : It's a complete accessory, plug and play. Unplug the OEM factory wiring and Plug the adaptor into the back of the CD player and find the proper fuse port with key power for remote. It's easy.
- [Premium materials] : This is an aftermarket part. With strict quality control and testing. Stable performance, high precision, high sensitivity and good reliability.
- [Package Included] : 1 x Amp Amplifier Adapter, 1x remote control cable (show as the picture), Installation Instruction Not Included. if you need help, please contact us by email immediately, and we will reply as soon as possible within 12 hours.
- Chilton Subaru Coupes/Sedans/Wagons 1985-1996 Repair Manual (64302)
- English (Publication Language)
- 373 Pages - 12/01/1996 (Publication Date) - Chilton Book Company (Publisher)
- Haynes (Author)
- English (Publication Language)
- 320 Pages - 05/01/2007 (Publication Date) - Haynes Manuals N. America, Inc. (Publisher)
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