Category: Diagnostic Tips

Error Code 202 and / or 204 Generated During Gen 2 Telematics Subscription Process – 2019 Subaru Ascent

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NUMBER: 15-219-18R
DATE: 06/21/18
REVISED: 07/31/18

APPLICABILITY: 2019MY Ascent
SUBJECT: Error Code 202 and / or 204 Generated During Gen 2 Telematics Subscription Process

 

INTRODUCTION:

When attempting to complete the STARLINK Telematics subscription process, an Error Code 202 and / or 204 may occur preventing the process from completing successfully.  These codes both relate to the multi-stage CommCheck process which introduces the Data Communications Module (DCM) to the AT&T cellular network the Telematics system operates on.  The Telematics Service Provider (TSP) cannot communicate with the vehicle (DCM) until the CommCheck completes successfully.

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Display / Touch Screen “Soft Keys” -Delayed Response – 2017-2019 Subaru

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NUMBER: 15-233-18
DATE: 08/29/18

APPLICABILITY: 2017-2019MY Impreza
2017-2019MY Crosstrek
2019MY Ascent
2019MY Forester
All above models with Harman 8” Touch Screen Display Audio or Navigation Equipped Audio Units
SUBJECT: Display / Touch Screen “Soft Keys” -Delayed Response

 

INTRODUCTION:

This Service Information bulletin provides a procedure to use for addressing a customer concern of a delayed or slow response when using the soft keys on the touch screen of the audio / navigation head unit.

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Harman Audio / Infotainment: Troubleshooting Audio Related Concerns – 2017-2019 Subaru

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NUMBER: 15-231-18R
DATE: 08/21/18
REVISED: 09/05/18

APPLICABILITY: 2017-2019MY Impreza
2018-19MY Crosstrek
2018-19MY Legacy and Outback
2019MY WRX and WRX STI
2019MY Ascent
2018-19MY BRZ
SUBJECT: Harman Audio / Infotainment: Troubleshooting Audio Related Concerns

 

INTRODUCTION:

This bulletin provides troubleshooting steps to use when diagnosing specific and general audio/sound related concerns.  Please start by completing the Harman Investigation Guide-Questionnaire as it gathers important details which will assist you with this diagnosis and is required should the condition not be resolved by this troubleshooting.  Once the questionnaire is completed, follow the question flow based on the customer concern.   Answer each related question noting the results to each in detail while performing the diagnostics.  Review the entire bulletin before beginning to understand the flow for the listed concerns.  If the concern you have is not listed, check the Service Manual:  Infotainment (Diagnostics) > Diagnostics with Phenomena section as a starting point.

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Harman Audio / Infotainment: Troubleshooting USB Functionality Concerns – 2017-2019 Subaru

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NUMBER: 15-226-18R
DATE: 08/21/18
REVISED: 09/05/18

APPLICABILITY: 2017-2019MY Impreza
2018-19MY Crosstrek
2018-19MY Legacy and Outback
2019MY WRX and WRX STI
2019MY Ascent
2018-19MY BRZ
SUBJECT: Harman Audio / Infotainment: Troubleshooting USB Functionality Concerns

 

INTRODUCTION:

This bulletin provides troubleshooting steps to follow when diagnosing customer concerns regarding USB functionality.  Please start by completing the Harman Investigation Guide Questionnaire as it gathers important details which will help with diagnosis and will be required should the condition not be resolved by this troubleshooting.  While completing the questionnaire, follow the question flow based on the customer concern.   Answer each related question noting the results to each in detail while performing the diagnostics.  Review the entire bulletin before beginning in order to understand the flow for the listed concern.  If the concern you have is not listed, check the Service Manual “Infotainment (Diagnostics) – Diagnostics with Phenomena” section as a starting point.

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Harman Audio / Infotainment: Troubleshooting Bluetooth Functionality Concerns – 2017-2019 Subaru

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NUMBER: 15-230-18R
DATE: 08/21/18
REVISED: 09/05/18

APPLICABILITY: 2017-2019MY Impreza
2018-19MY Crosstrek
2018-19MY Legacy and Outback
2019MY WRX and WRX STI
2019MY Ascent
2018-19MY BRZ
SUBJECT: Harman Audio / Infotainment: Troubleshooting Bluetooth Functionality Concerns

 

INTRODUCTION:

This bulletin provides troubleshooting steps to follow when diagnosing customer concerns involving Bluetooth (BT) functionality.  Please start by completing the Harman Investigation Guide Questionnaire as it gathers important details which will help with diagnosis and will be required should the condition not be resolved by this troubleshooting.  While completing the questionnaire, follow the question flow based on the customer concern.   Answer each related question noting the results to each in detail while performing the diagnostics.  Review the entire bulletin before beginning in order to understand the flow for the listed concern.  If the concern you have is not listed, check the Service Manual “Infotainment (Diagnostics) – Diagnostics with Phenomena” section as a starting point.

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