NHTSA ID Number: 10143727
Manufacturer Communication Number: 02-171-18R
Summary
This bulletin provides a service procedure for installation of additional foam packing to enhance performance of the Ambient Air Temperature Sensor. The additional foam better insulates the sensor from engine compartment heat which may lead to setting a DTC P0072. This information is applicable to models with or without the Active Grill Shutter (AGS) system.
NHTSA ID Number: 10143724
Manufacturer Communication Number: Harman-update-in
Summary
In efforts to increase customer satisfaction, Subaru of America, Inc. is now allowing all retailers to perform a one-time update the head unit software for Harman Gen 3 Audio and Navigation Head Units.
NUMBER: 15-219-18R
DATE: 06/21/18
REVISED: 07/31/18
| APPLICABILITY: | 2019MY Ascent |
|---|---|
| SUBJECT: | Error Code 202 and / or 204 Generated During Gen 2 Telematics Subscription Process |
INTRODUCTION:
When attempting to complete the STARLINK Telematics subscription process, an Error Code 202 and / or 204 may occur preventing the process from completing successfully. These codes both relate to the multi-stage CommCheck process which introduces the Data Communications Module (DCM) to the AT&T cellular network the Telematics system operates on. The Telematics Service Provider (TSP) cannot communicate with the vehicle (DCM) until the CommCheck completes successfully.
NUMBER: 15-233-18
DATE: 08/29/18
| APPLICABILITY: | 2017-2019MY Impreza |
|---|---|
| 2017-2019MY Crosstrek | |
| 2019MY Ascent | |
| 2019MY Forester | |
| All above models with Harman 8” Touch Screen Display Audio or Navigation Equipped Audio Units | |
| SUBJECT: | Display / Touch Screen “Soft Keys” -Delayed Response |
INTRODUCTION:
This Service Information bulletin provides a procedure to use for addressing a customer concern of a delayed or slow response when using the soft keys on the touch screen of the audio / navigation head unit.
NUMBER: 15-231-18R
DATE: 08/21/18
REVISED: 09/05/18
| APPLICABILITY: | 2017-2019MY Impreza |
|---|---|
| 2018-19MY Crosstrek | |
| 2018-19MY Legacy and Outback | |
| 2019MY WRX and WRX STI | |
| 2019MY Ascent | |
| 2018-19MY BRZ | |
| SUBJECT: | Harman Audio / Infotainment: Troubleshooting Audio Related Concerns |
INTRODUCTION:
This bulletin provides troubleshooting steps to use when diagnosing specific and general audio/sound related concerns. Please start by completing the Harman Investigation Guide-Questionnaire as it gathers important details which will assist you with this diagnosis and is required should the condition not be resolved by this troubleshooting. Once the questionnaire is completed, follow the question flow based on the customer concern. Answer each related question noting the results to each in detail while performing the diagnostics. Review the entire bulletin before beginning to understand the flow for the listed concerns. If the concern you have is not listed, check the Service Manual: Infotainment (Diagnostics) > Diagnostics with Phenomena section as a starting point.
