WQS-54 – Driver Assist System Delay in Warning Indicator – 2015-2016 Subaru

SEOCONTENT-START

Subarunet Announcement To: All Subaru Retailers From: Subaru of America, Inc. Date: June 4, 2015 Subject: New Subaru Recall Campaign: WQS-54 Driver Assist System Delay in Warning Indicator Subaru of America, Inc. (Subaru) is recalling certain vehicles equipped with a driver assist system: • 2015 model year Legacy vehicles • 2015 model year Outback vehicles • 2015 model year Impreza vehicles • 2015 model year XV Crosstrek vehicles • 2016 model year WRX vehicles The programming of the driver assist system will not detect a fault in one of the associated system components. In the event of brake lamp switch (BLS) failure, the Vehicle Dynamic Control (VDC) correctly detects the BLS failure, but the driver assist system will be delayed in detecting the BLS failure. Affected Vehicles Not all vehicles listed below are covered by this recall. Coverage for all affected vehicles must be confirmed by using the Vehicle Coverage Inquiry function on subarunet.com. This data is scheduled to be available when owner notification begins. Model Year Model Production Start Date Production End Date 2015 Legacy March 10, 2014 April 16, 2015 2015 Outback February 24, 2014 April 16, 2015 2015 Impreza September 9, 2014 April 14, 2015 2015 XV Crosstrek October 16, 2014 April 15, 2015 2016 WRX March 23, 2015 March 23, 2015 Description of the Safety Defect Automatic braking will not occur under the following condition: If a BLS failure occurs, the VDC Warning Lamp will illuminate. If the driver of an affected vehicle approaches an obstacle, “Obstacle Detected” will be properly indicated on the multi information display. If the driver ignores the “Obstacle Detected” warning and does not apply the brake pedal, the VDC pressure control system will not operate. Upon noticing the “Obstacle Detected” warning, the driver can apply the brake pedal to safely stop the vehicle. Description of the Safety Hazard In the event of brake lamp switch (BLS) failure, the driver assist system will be delayed in detecting the BLS failure, which may increase the risk of a crash. Description of the Remedy The driver assist system will be reprogrammed. Information regarding the updated PAK file availability and service procedure will be released shortly. Retailer Program Responsibility Retailers are to promptly perform the applicable service procedures to correct all affected vehicles in their inventory (used, demo & SSLP). Additionally, whenever a vehicle subject to this recall is taken into retailer inventory, or in for service, necessary steps should be taken to ensure the recall correction has been made before selling or releasing the vehicle. Any vehicles listed in a recall/campaign that are in retailer stock must be:  Immediately identified.  Tagged or otherwise marked to prevent their delivery or use prior to inspection and/or repair.  Repaired in accordance with the repair procedures outlined in the Product Campaign Bulletin, which will be issued shortly. Owner Notification Once identified, Subaru will notify potentially affected vehicle owners by first class mail. This is expected to occur within the next 60 days. Retailers will be advised when owner notification begins.

********************************************************************************************

Subarunet Announcement To: All Subaru Retailers From: Subaru of America, Inc. Date: June 8, 2015 Subject: Update ‐ Subaru Recall Campaign: WQS‐54 Driver Assist System Delay in Warning Indicator The WQS‐54 Repair Procedure Bulletin has been posted on STIS. Coverage information for all affected Stop‐Sale vehicles is available on subarunet.com. Subaru of America, Inc. (Subaru) is recalling certain vehicles equipped with a driver assist system:  2015 model year Legacy vehicles  2015 model year Outback vehicles  2015 model year Impreza vehicles  2015 model year XV Crosstrek vehicles  2016 model year WRX vehicles The programming of the driver assist system will not detect a fault in one of the associated system components. In the event of brake lamp switch (BLS) failure, the Vehicle Dynamic Control (VDC) correctly detects the BLS failure, but the driver assist system will be delayed in detecting the BLS failure. Affected Vehicles Not all vehicles listed below are covered by this recall. Coverage for all affected vehicles must be confirmed by using the Vehicle Coverage Inquiry function on subarunet.com. This data is scheduled to be available when owner notification begins. Model Year Model Production Start Date Production End Date 2015 Legacy March 10, 2014 April 16, 2015 2015 Outback February 24, 2014 April 16, 2015 2015 Impreza September 9, 2014 April 14, 2015 2015 XV Crosstrek October 16, 2014 April 15, 2015 2016 WRX March 23, 2015 March 23, 2015 Description of the Safety Defect Automatic braking will not occur under the following condition: If a BLS failure occurs, the VDC Warning Lamp will illuminate. If the driver of an affected vehicle approaches an obstacle, “Obstacle Detected” will be properly indicated on the multi information display. If the driver ignores the “Obstacle Detected” warning and does not apply the brake pedal, the VDC pressure control system will not operate. Upon noticing the “Obstacle Detected” warning, the driver can apply the brake pedal to safely stop the vehicle. Description of the Safety Hazard In the event of brake lamp switch (BLS) failure, the driver assist system will be delayed in detecting the BLS failure, which may increase the risk of a crash. Description of the Remedy The driver assist system will be reprogrammed. Information regarding the updated PAK file availability and service procedure will be released shortly. Retailer Program Responsibility Retailers are to promptly perform the applicable service procedures to correct all affected vehicles in their inventory (used, demo & SSLP). Additionally, whenever a vehicle subject to this recall is taken into retailer inventory, or in for service, necessary steps should be taken to ensure the recall correction has been made before selling or releasing the vehicle. Any vehicles listed in a recall/campaign that are in retailer stock must be:  Immediately identified.  Tagged or otherwise marked to prevent their delivery or use prior to inspection and/or repair.  Repaired in accordance with the repair procedures outlined in the Product Campaign Bulletin, which will be issued shortly. Owner Notification Once identified, Subaru will notify potentially affected vehicle owners by first class mail. This is expected to occur within the next 60 days. Retailers will be advised when owner notification begins.

**************************************************************************************************

Subarunet Announcement To: All Subaru Retailers From: Subaru of America, Inc. Date: June 30, 2015 Subject: Update ‐ Subaru Recall Campaign: WQS‐54 Driver Assist System (EyeSight) Delay in Warning Indicator The WQS‐54 Product Campaign Bulletin is now available on STIS. A copy of the owner notification letter is included at the end of the bulletin. Owner Notification Subaru will notify potentially affected vehicle owners by first class mail. This is expected to occur on or around July 20, 2015. Retailers will be advised when owner notification begins. Affected Vehicles Not all vehicles listed below are covered by this recall. Coverage for all affected vehicles must be confirmed by using the Vehicle Coverage Inquiry function on subarunet.com. Coverage information for all affected vehicles is now available on subarunet.com. Model Year Model Production Start Date Production End Date 2015 Legacy March 10, 2014 April 16, 2015 2015 Outback February 24, 2014 April 16, 2015 2015 Impreza September 9, 2014 April 14, 2015 2015 XV Crosstrek October 16, 2014 April 15, 2015 2016 WRX March 23, 2015 March 23, 2015 Description of the Safety Defect Automatic braking will not occur under the following condition: If a BLS failure occurs, the VDC Warning Lamp will illuminate. If the driver of an affected vehicle approaches an obstacle, “Obstacle Detected” will be properly indicated on the multi information display. If the driver ignores the “Obstacle Detected” warning and does not apply the brake pedal, the VDC pressure control system will not operate. Upon noticing the “Obstacle Detected” warning, the driver can apply the brake pedal to safely stop the vehicle. Description of the Safety Hazard In the event of brake lamp switch (BLS) failure, the EyeSight driver assist system will be delayed in detecting the BLS failure, which may increase the risk of a crash. Description of the Remedy The EyeSight driver assist system will be reprogrammed at no charge to the customer. Information regarding the updated PAK file availability and service procedure are included in the bulletin.

**************************************************************************************************

Subarunet Announcement To: All Subaru Retailers From: Subaru of America, Inc. Date: July 20, 2015 Subject: Owner Notification – Subaru Recall Campaign: WQS-54 Driver Assist System (EyeSight) Delay in Warning Indicator Owner Notification • Subaru will notify potentially affected vehicle owners by first class mail. Owner notification will begin on July 20, 2015. • Emails will also be sent to affected owners with a valid email address on file with MySubaru.com. Affected Vehicles Not all vehicles listed below are covered by this recall. Coverage for all affected vehicles must be confirmed by using the Vehicle Coverage Inquiry function on subarunet.com. Coverage information for all affected vehicles is now available on subarunet.com. Model Year Model Production Start Date Production End Date 2015 Legacy March 10, 2014 April 16, 2015 2015 Outback February 24, 2014 April 16, 2015 2015 Impreza September 9, 2014 April 14, 2015 2015 XV Crosstrek October 16, 2014 April 15, 2015 2016 WRX March 23, 2015 March 23, 2015 Description of the Safety Defect Automatic braking will not occur under the following condition: If a BLS failure occurs, the VDC Warning Lamp will illuminate. If the driver of an affected vehicle approaches an obstacle, “Obstacle Detected” will be properly indicated on the multi information display. If the driver ignores the “Obstacle Detected” warning and does not apply the brake pedal, the VDC pressure control system will not operate. Upon noticing the “Obstacle Detected” warning, the driver can apply the brake pedal to safely stop the vehicle. Description of the Safety Hazard In the event of brake lamp switch (BLS) failure, the EyeSight driver assist system will be delayed in detecting the BLS failure, which may increase the risk of a crash. Description of the Remedy The EyeSight driver assist system will be reprogrammed at no charge to the customer. Information regarding the updated PAK file availability and service procedure are included in the bulletin.

**************************************************************************************************************

Bulletin Number: WQS-54; Date: June 30, 2015 Page 1 Continued… APPLICABILITY: 2015MY Legacy 2015MY Outback 2015MY Impreza 2015MY XV Crosstrek 2016MY WRX SUBJECT: WQS-54 Driver Assist System (EyeSight) Delay in Warning Indicator ATTENTION: GENERAL MANAGER q PARTS MANAGER q CLAIMS PERSONNEL q SERVICE MANAGER q IMPORTANT – All Service Personnel Should Read and Initial in the boxes provided, right. INTRODUCTION Subaru of America, Inc. (SOA) is recalling certain 2015 model year Subaru Legacy, Subaru Outback, Subaru Impreza (4Door and 5Door) and Subaru XV Crosstrek vehicles and certain 2016MY Subaru WRX vehicles equipped with a Driver Assist System. The programming of the Driver Assist System will not detect a fault in one of the associated system components. In the event of Brake Lamp Switch (BLS) failure, the Vehicle Dynamic Control (VDC) correctly detects the BLS failure, but the Driver Assist System will be delayed in detecting the BLS failure. Therefore, it will take longer for the multi information display to inform the driver of a malfunction. In addition, VDC will not receive the brake request from the Driver Assist System, resulting in no automatic braking, including Adaptive Cruise Control and PreCollision Braking. Automatic braking will not occur under the following condition: If a BLS failure occurs, the VDC Warning Lamp will illuminate. If the driver of an affected vehicle approaches an obstacle, “Obstacle Detected” will be properly indicated on the multi information display. Upon noticing the “Obstacle Detected” warning, the driver can apply the brake pedal to safely stop the vehicle. If the driver ignores the “Obstacle Detected” warning and does not apply the brake pedal, the VDC pressure control system will not operate. DESCRIPTION OF THE SAFETY HAZARD In the event of Brake Lamp Switch (BLS) failure, the Driver Assist System will be delayed in detecting the BLS failure, which may increase the risk of a crash. DESCRIPTION OF THE REMEDY The Driver Assist System will be reprogrammed. AFFECTED VEHICLES This condition may exist on certain vehicles listed below. NOTE: Not all vehicles within the range are affected. Coverage for all affected vehicles must be confirmed by using the Vehicle Coverage Inquiry function on Subarunet.com. MODEL YEAR MODEL STARTING PRODUCTION DATE ENDING PRODUCTION DATE 2015 Legacy March 10, 2014 April 16, 2015 2015 Outback February 24, 2014 April 16, 2015 2015 Impreza September 9, 2014 April 14, 2015 2015 XV Crosstrek October 16, 2014 April 15, 2015 2016 WRX March 23, 2015 March 23, 2015 PRODUCT CAMPAIGN BULLETIN NUMBER: WQS-54 DATE: June 30, 2015 NHTSA ID: 15V-366 Bulletin Number: WQS-54; Date: June 30, 2015 Page 2 Continued… OWNER NOTIFICATION A copy of the Owner Notification Letter is included at the end of this bulletin. Notification letters will be sent to owners of all potentially affected vehicles. Owner notification will begin on or around July 20, 2015. RETAILER AFFECTED VIN LISTS Each Subaru retailer will receive an affected VIN list from their Zone office when owner notification begins. Vehicles will be assigned to retailers in the affected VIN list as follows: • Original vehicle owners are assigned to the original selling retailer when their current address is within a 100 mile radius of that retailer. • If the original selling retailer is inactive, the VIN has been assigned to the nearest active retailer. • For any new owners or when original owners live more than 100 miles from the original selling retailer, the VIN has been assigned to the nearest active retailer. IMPORTANT: Retailer affected VIN lists include owner name and address information for vehicles affected by this recall. This information will enable retailers to follow-up with owners of potentially affected vehicles. The lists contain owners’ names and addresses obtained from State Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is unlawful. Accordingly, retailers are urged to limit the use of these lists for the purpose of completion of this safety recall. SUBARU RETAILER PROGRAM RESPONSIBILITY Retailers are to promptly perform the applicable service procedures to correct all affected vehicles in their inventory. Additionally, whenever a vehicle subject to this recall is taken into inventory or in for service, necessary steps should be taken to ensure the recall correction has been made before selling or releasing the vehicle. Any vehicles listed in a recall/campaign that are in the retailer’s stock must be: • Immediately identified. • Tagged or otherwise marked to prevent their delivery or use prior to inspection and/or repair. • Repaired in accordance with the repair procedures outlined in this Product Campaign Bulletin. Please be advised that it is a violation of Federal law for a retailer to deliver a new motor vehicle covered by a recall under a sale or lease until the defect is remedied. In addition, any Authorized Subaru Retailer failing to perform the applicable service procedures to correct all affected vehicles in their inventory prior to the vehicle being placed in service will be in breach of the Subaru Dealer Agreement. Bulletin Number: WQS-54; Date: June 30, 2015 Page 3 Continued… PAK FILE APPLICABILITY MODEL PAK FILE NAME NEW ECM PART NUMBER OLD ECM PART NUMBER Legacy / Outback 87501AL003.pak 87501AL003 87501AL002 Impreza / XV Crosstrek 87501FJ032.pak 87501FJ032 87501FJ031 WRX 87501VA012.pak 87501VA012 87501VA011 FlashWrite INFORMATION PAK FILE NAME DECRYPTION KEYWORD CONTROL SOFTWARE VERSION* 87501AL003.pak CB28A80C 00006394 87501FJ032.pak 60182D70 00006391 87501VA012.pak 37CC8AE5 00006393 * After reprogramming the Driver Assist System please verify that the correct Control Software Version is displayed. REPAIR PROCEDURE NOTES: SOA now highly recommends connecting the Midtronics GR8 Diagnostic Battery Charger to the vehicle and utilizing the Power Supply Mode feature anytime a vehicle control module is being reprogrammed. Once the GR8 is connected to the vehicle, as long as the battery is fully charged, it takes less than 3 minutes to boot-up the charger, select the Power Supply Mode, and have the battery voltage stabilized and ready for reprogramming. VERY IMPORTANT: This information is applicable to the Midtronics GR8 Diagnostic Battery Charger ONLY. It does not apply to any other brand / type of “generic” battery charger whatsoever. ONLY the GR8 and its Power Supply Mode feature has been tested and approved by SOA. • If the GR8 indicates the vehicle’s battery must be charged, charge the battery using the GR8 before proceeding to reprogram the vehicle while using the Power Supply Mode. • Control module failures as a result of battery discharge during reprogramming are not a matter for warranty. Should any DTCs reset after the reprogramming update is performed, diagnose per the procedure outlined in the applicable Service Manual. Bulletin Number: WQS-54; Date: June 30, 2015 Page 4 Continued… Reprogram the Driver Assist System Open FlashWrite application. Click the box “Vehicle spec.” Click on the drop down box for CPU and Select CAMERA Bulletin Number: WQS-54; Date: June 30, 2015 Page 5 Continued… Using the drop down boxes, select the applicable vehicle Under Search Result, highlight applicable file, click “Continue” Bulletin Number: WQS-54; Date: June 30, 2015 Page 6 Continued… Bulletin Number: WQS-54; Date: June 30, 2015 Page 7 Continued… Bulletin Number: WQS-54; Date: June 30, 2015 Page 8 Continued… Bulletin Number: WQS-54; Date: June 30, 2015 Page 9 Continued… Bulletin Number: WQS-54; Date: June 30, 2015 Page 10 Continued… Bulletin Number: WQS-54; Date: June 30, 2015 Page 11 Continued… Bulletin Number: WQS-54; Date: June 30, 2015 Page 12 Continued… After reprogramming verify the Control Software Version* using the SSMIII as follows. Select “All other models” Select “Each System Check” Bulletin Number: WQS-54; Date: June 30, 2015 Page 13 Continued… Select “ADA adaptive cruise control system” Select the highlighted box below Bulletin Number: WQS-54; Date: June 30, 2015 Page 14 Continued… Click “OK” Select “Current Data Display & Save” Verify the value of “Control Software Version” Bulletin Number: WQS-54; Date: June 30, 2015 Page 15 Continued… RECALL IDENTIFICATION LABEL Type or print the necessary information on a Recall identification label. The completed label should be attached to the vehicle’s upper radiator support. Additional labels are available through normal parts ordering channels. The part number is MSA6P1302. Ordering qty 1 = 1 sheet of 20 labels. WQS-54 CLAIM REIMBURSEMENT AND ENTRY PROCEDURES Credit to perform this recall will be based on the submission of properly completed repair order information. Dealers may submit claims through Vehicle Claim Entry on Subarunet.com. CLAIM TYPE CAMPAIGN CODE LABOR DESCRIPTION LABOR TIME RC WQS-54 A106-778 Driver Assist System Delay in Warning Indicator 0.4 Bulletin Number: WQS-54; Date: June 30, 2015 Page 16 Continued… OWNER NOTIFICATION LETTER Dear Subaru Owner: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. SUBARU OF AMERICA, INC. has decided that a defect, which relates to motor vehicle safety, exists in certain 2015 model year Legacy vehicles, 2015 model year Outback vehicles, 2015 model year Impreza vehicles, 2015 model year XV Crosstrek vehicles and 2016 model year WRX vehicles equipped with the EyeSight Driver Assist System. You received this notice because our records indicate that you currently own one of these vehicles. Upon noticing the “Obstacle Detected” warning, the driver should manually apply the brake pedal, when appropriate, to safely stop the vehicle. THE BRAKES IN YOUR VEHICLE WILL CONTINUE TO OPERATE NORMALLY DESPITE THE UNAVAILABILITY OF AUTOMATIC PRE-COLLISION BRAKING. REPAIR Subaru will reprogram the EyeSight Driver Assist System in your vehicle at no cost to you. Subaru Recall Campaign WQS-54 NHTSA Recall No. 15V-366 July 2015 IMPORTANT SAFETY RECALL This notice applies to the VIN identified in the address section printed below. DESCRIPTION OF THE SAFETY DEFECT AND SAFETY HAZARD In the event of a brake lamp switch failure, the automatic pre-collision braking feature of your vehicle’s EyeSight Driver Assist System will not operate even though the “Obstacle Detected” warning will be displayed to alert the driver that a frontal collision may be imminent. If the driver does not manually apply the brake pedal, when appropriate, in response to the warning, there may be an increased risk of a crash, possibly resulting in personal injury or death. WHAT YOU SHOULD DO You should immediately contact your Subaru retailer (dealer) for an appointment to have the EyeSight Driver Assist System in your vehicle reprogrammed. As a precaution, until this repair is performed, upon noticing the “Obstacle Detected” warning, you should manually apply the brake pedal to safely stop the vehicle. If you do not, the EyeSight Driver Assist System will not automatically apply the brakes for you. You should also avoid using the EyeSight Driver Assist System’s adaptive cruise control feature until this repair is performed. Adaptive cruise control will not automatically apply braking when the vehicle you are following reduces its speed. Instead it will operate in a manner similar to ordinary cruise control, requiring you to manually apply the brake pedal to ensure that there is sufficient following distance. Bulletin Number: WQS-54; Date: June 30, 2015 Page 17 HOW LONG WILL THE REPAIR TAKE? The time to reprogram the EyeSight Driver Assist System is approximately 25 minutes. However, it may be necessary to leave your vehicle for a longer period of time on the day of your scheduled appointment to allow your Subaru retailer flexibility in scheduling. Please present this letter to your Subaru retailer at the time this repair procedure is performed. CHANGED YOUR ADDRESS OR SOLD YOUR SUBARU? If you have moved or sold your vehicle, please complete the enclosed prepaid postcard and mail it to us. Or if you prefer to update this information online, please go to www.subaru.com, select ‘Customer Support,’ then select ‘Address Update’ or ‘Ownership Update’ from the drop down menu. IF YOU NEED FURTHER ASSISTANCE: To locate the nearest Subaru retailer you can access our website at www.subaru.com and select ‘Find a Retailer.’ For additional information and the most Frequently Asked Questions, please go to: • http://www.wqs54.service-campaign.com If you need additional assistance, please contact us directly: • By e-mail: Go to www.subaru.com and select “Contact Us” • By telephone: 1-800-SUBARU3 (1-800-782-2783) Monday through Thursday between 7:30 a.m. and 8:00 p.m. ET Friday between 10:30 a.m. and 5:00 p.m. ET Saturday between 9:00 a.m. and 3:30 p.m. ET • By U.S. Postal mail: Write us at Subaru of America, Inc., Attn: Customer-Retailer Services Department, P.O. Box 6000, Cherry Hill, NJ 08034-6000 Please contact us immediately if the Subaru retailer fails or is unable to make the necessary repairs free of charge. You may also contact the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. SE, West Building, Washington, DC 20590 or call the toll free Auto Safety Hotline at 1-888-327-4236 (TTY: 1-800- 424-9153) or go to http://www.safercar.gov if you believe the Subaru retailer has failed or is unable to remedy your vehicle without charge within a reasonable amount of time. Your continued satisfaction with your Subaru is important to us. Please understand that we have taken this action in the interest of your safety and your vehicle’s proper operation. We sincerely apologize for any inconvenience this matter may cause and urge you to schedule an appointment as soon as possible to have this repair performed. Sincerely, Subaru of America, Inc. Notice to Lessors: Under Federal law the lessor of a vehicle who receives this letter must provide a copy of it to the vehicle lessee(s) within 10 business days from receipt. The lessor must also keep a record of the lessee(s) to whom this letter is sent, the date sent, and the applicable vehicle identification number (VIN). (For the purposes of this section, a lessor means a person or entity that in the last twelve months prior to the date of this notification has been the owner, as referenced on the vehicle’s title, of any five or more leased vehicles. A leased vehicle is a vehicle leased to another person for a term of at least four months.) A subsidiary of Fuji Heavy Industries Ltd.

SEOCONTENT-END