CVT Warranty Extension – 2010-2015 Subaru

NHTSA ID Number: 10187317

Manufacturer Communication Number: 16-107-17R

Summary

In the interest of customer satisfaction, Subaru of America, Inc. (SOA) is extending the New Car Limited Powertrain Warranty coverage for the Continuously Variable Transmission (CVT) on the above listed models and model years from the original five (5) years or sixty thousand (60,000) miles (whichever comes first) to ten (10) years or one-hundred thousand (100,000) miles (whichever comes first).

 

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NUMBER: 16-107-17R
DATE: 06/21/17
REVISED: 03/13/18

APPLICABILITY:	2010-15 Legacy/ Outback 2.5L NA CVT 2015 Legacy/ Outback 3.6L NA CVT 2012-15 Impreza 2.0L NA CVT 2013-15 Crosstrek 2.0L NA CVT 2014-15 Crosstrek Hybrid CVT 2014-15 Forester 2.5L NA CVT 2014-15 Forester 2.0L Turbo CVT 2015 WRX 2.0L Turbo CVT
SUBJECT:	CVT Warranty Extension

 

INTRODUCTION:

In the interest of customer satisfaction, Subaru of America, Inc. (SOA) is extending the New Car Limited Powertrain Warranty coverage for the Continuously Variable Transmission (CVT) on the above listed models and model years from the original five (5) years or sixty thousand (60,000) miles (whichever comes first) to ten (10) years or one-hundred thousand (100,000) miles (whichever comes first).  This change is not in response to any specific condition, rather it is to provide customers with added assurance regarding the function and overall performance of their CVT.  Additionally, vehicles which are more than ten (10) years old or beyond one-hundred thousand (100,000) miles at the time customer notification letters are mailed are being offered additional coverage for a period of one-year from the date of the customer notification letters.  For these vehicles, retailers must contact Subaru Claims Helpline prior to claims submission at 1-866-SUBARU2 (1-866-782-2782). A copy of the customer letter is attached to this bulletin as reference.

 

NOTES: 

• ALWAYS perform a Vehicle Coverage Inquiry on Subarunet to determine eligibility for this warranty extension before proceeding with any inspection or repair. See sample inquiry result below.
• There is no mandatory inspection required for this warranty extension. Only those vehicles where the customer is currently experiencing a concern with the CVT should be inspected.

 

IMPORTANT:  The CVT warranty extension is subject to the same terms and conditions set forth  in the New Car Limited Powertrain Warranty.  The CVT warranty extension is only applicable to  the original equipment CVT and Genuine Subaru replacement CVT assemblies including those remanufactured by Subaru of America, Inc.  It does not apply to salvage yard CVTs, rebuilt salvage vehicles, or CVTs which have been overhauled, remanufactured or rebuilt by parties other than those approved by Subaru of America, Inc.  See individual vehicle Powertrain Warranty coverage for details as outlined in the applicable Warranty and Maintenance Supplement booklet or the Claims Policies and Procedures guide.

 

Effective August 1st, 2017:

• For vehicles more than ten (10) years old or those with 100,000 or more miles, retailers must contact the Subaru Claims Helpline at 1-866-SUBARU2 (1-866-782-2782) for an authorization prior to replacing a CVT assembly under this extension. Inspections and repairs on those vehicles more than ten (10) years old or with 100,000 or more miles as of July 31, 2017, must be completed prior to the July 31, 2018 expiration date.
• For repairs where the total claim amount will exceed $10,000, retailers must contact the Subaru Claims Helpline at 1-866-SUBARU2 (1-866-782-2782) for authorization prior to replacing a CVT assembly under this extension.

 

After July 31, 2018, this coverage extends the vehicle’s Powertrain Limited Warranty as it applies to Continuously Variable Transmission (CVT) to 10 years or 100,000 miles (whichever comes first) from the original warranty start date.  This will provide additional coverage for some vehicles.  All inspections and repairs must be completed prior to expiration of this 10 year / 100,000 mile Warranty Extension.

 

As a reminder, when calling the Subaru Claims Helpline to obtain a Warranty repair authorization, the caller must have the following information available for review.  Please compile this information before calling and be prepared to answer basic questions regarding the vehicle breakdown and repair needs:

• Your Retailer number o Repair Order number
• Vehicle Identification Number (VIN)
• Vehicle mileage
• Customer name
• Technician findings including all diagnostic readings, troubleshooting and results
• A complete estimate of the total repair cost (parts and labor)
• Repair labor operation numbers and failure code.

 

SERVICE PROCEDURE

 

**IMPORTANT: See prior authorization requirements outlined on page 2.

 

References:

• 16-90-13R– 2010-2012MY Legacy and Outback Models- Design Change to Lock-Up Torque Converter-  Customer may experience sensation like coming to a stop in a manual transmission equipped vehicle and failing to depress the clutch.
• 16-103-16R– 2010-2015MY All Models equipped with TR690 CVT- Transmission Fluid Seepage- CVTF seepage accumulates under torque converter case.  Source is leak from  CVT oil pump chain cover due to gasket material sealing failure.
• 16-102-16– All Models- P0841 Secondary Oil Pressure Sensor Performance Diagnostics
• 16-104-17– 2015MY Legacy and Outback- “Bump” Feeling from CVT at Idle in Drive- Customer may experience sensation like being “bumped” from behind by another vehicle.
• 16-109-17R– All Models with TR580 and TH58A CVT Transmissions – Fluid Service Plug Design Change

 

CVT Repair and Replacement Policies

8.4.33.1.3  Original CVT Transmission

Effective August 1, 2011 the following component repairs are required to be performed to the  vehicle’s original CVT Transmission when it is determined that such repairs will correct a failure:

• Torque Converter and seal, as long as it is not an internal failure that has contaminated the fluid
• Control Valve Body replacement as long as an internal failure has not contaminated the fluid
• Control Valve Body Harness
• Front Oil Pump Seal
• Output Clutch Control Valve Body (Hybrid vehicle)
• Drive Motor Assembly (Hybrid vehicle)
• Multi Plate Transfer Clutches (MPT)
• Mechanical Shifter and parking system components
• Valve Body and Pick Up Screen
• Secondary Oil Pressure Switch
• Inhibitor Switch
• Extension Housing Rear Seal
• Oil Inlet and Outlet Pipes
• Cooler Pipes
• All external sensors or switches
• Oil pressure test parts and drain plug
• Parking Pawl and spring

 

NOTES:

• In the event more extensive repairs than those listed above are required, a remanufactured exchange unit must be used, except in the case of a “new” and “in-stock” vehicle.
• Review Technical Service Bulletin 16-42-90R revised 09/03/15 for the proper cooler flushing procedure during replacement of any 4AT, 5AT, 6AT or CVT transmission. It is mandatory that the transmission cooler flush be supplied by SOA for all claims  submitted to SOA for reimbursement.

 

8.4.33.1.4  Remanufactured CVT Transmission

The following component repairs are required to be performed to the vehicle’s remanufactured transmission when it is determined that such repairs will correct a failure:

• Torque Converter and seal, as long as it is not an internal failure that has contaminated the fluid
• Control Valve Body replacement as long as an internal failure has not contaminated the fluid
• Control Valve Body Harness
• Front Oil Pump Seal
• Output Clutch Control Valve Body (Hybrid vehicle)
• Drive Motor Assembly (Hybrid vehicle)
• Multi Plate Transfer Clutches (MPT)
• Mechanical Shifter and parking system components
• Valve Body and Pick Up Screen
• Secondary Oil Pressure Switch
• Inhibitor Switch
• Extension Housing Rear Seal
• Oil Inlet and Outlet Pipes
• Cooler Pipes
• All external sensors or switches
• Oil pressure test parts and drain plug
• Parking Pawl and spring

 

NOTES:

• In the event more extensive repairs than those listed above are required, a remanufactured exchange unit must be used, except in the case of a “new” and “in-stock” vehicle.
• Review Technical Service Bulletin 16-42-90R revised 09/03/15 for the proper cooler flushing procedure during replacement of any 4AT, 5AT, 6AT or CVT transmission. It is mandatory that the transmission cooler flush be supplied by SOA for all claims submitted to SOA for reimbursement.

 

CVT Inspection:

• The following may only be performed and claimed if the customer presents for a CVT inspection under the terms of the CVT warranty extension with no specific concern noted.
• If a specific concern was noted by the customer, follow the diagnostic flow found in the Service Procedure section of this bulletin.
• NOTE: The one-year and extended coverage will still apply regardless if this CVT  inspection was performed or not.  Coverage is not dependent upon these testing results.   This option is made available for customers who request an inspection of their CVT after receiving the notification letter but have no specific concern with the function of the CVT.
• If the vehicle passes inspection now but fails later, coverage will be available if applicable.
• If the vehicle fails the inspection and is repaired, but fails later within the one-year coverage period, coverage under the warranty extension will be available if applicable. In such a case, Parts Warranty coverage may apply secondarily.

 

INSPECTION PROCEDURES:

Perform Road Test, Stall Test, and Time Lag Test procedures as outlined in the applicable Service Manual.   Document all outlined checks and test results on the repair order

 

IMPORTANT REMINDERS: HAND TOOLS ONLY whenever removing or installing any inspection or fluid service plugs. See TSB 16-109-17R for important information regarding Fluid Service Plugs.

• If no concerns are noted- STOP- Submit a claim for inspection only using the labor operations listed in this bulletin.
• If any concerns are noted, follow the remaining diagnostic flow shown in the Service Procedures section of this bulletin.
• If a concern is found requiring repair/ replacement, claim for the needed repair and diagnostic time, where applicable, using the Labor Time Guide (LTG). DO NOT claim for this CVT inspection using the operation listed in this bulletin.  Use the Labor Time Guide (LTG) to claim for the specific repair times using the related LTG listed operations for diagnostic times where applicable.
• DO NOT submit a claim using the coding found in this bulletin if a repair is performed or is planned to be performed. Refer instead to the LTG for appropriate coding including  diagnostic time where applicable.

 

WARRANTY / CLAIM INFORMATION:

The New Car Limited Powertrain Warranty for CVTs on these vehicles is five (5) years or sixty  thousand (60,000) miles.  SOA is extending this original warranty for CVT coverage ONLY for an additional five (5) years or forty thousand (40,000) miles, whichever occurs first.

SOA will inform vehicle owners of this warranty extension via a customer letter.  Customers whose vehicles are experiencing any concerns can schedule an appointment with an authorized

Subaru retailer for a free inspection of their CVT.  Should such an inspection result in no problem found, submit for reimbursement for the inspection only using the claim coding provided below.

All repairs performed within this warranty extension period should follow existing warranty  procedures and be claimed using existing warranty coding as found in the Labor Time Guide (LTG).

NOTE:  Inspection time is included in existing warranty times for most repairs.  Diagnostic times may be claimed where applicable using the times listed in the LTG related to the specific repair  performed.

 

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June 2017

Important Notice:

Warranty Extension for Continuously Variable Transmission (CVT) 2010-2015 Legacy/Outback, 2012-2015 Impreza, 2013-2015 Crosstrek, 2014-2015 Forester and 2015 WRX

 

Dear Subaru Owner:

As part of Subaru’s dedication to customer satisfaction, this letter is to inform you of an extension to the New Car Limited Powertrain Warranty for your vehicle’s CVT. Subaru is implementing a CVT Warranty Extension program which extends warranty coverage for the CVT on the models listed above produced with CVTs and sold or leased in the United States.

Please note that this is not a recall, as it does not impact the safety of your vehicle. If your vehicle is operating as designed, you do not need to take your vehicle to a Subaru retailer for repairs.

NOTE: No action is required by you to receive the benefit of this warranty extension. The extension has been automatically applied to your vehicle.

 

CVT Warranty Extension

The CVT Warranty Extension extends the affected vehicle’s original New Car Limited Powertrain Warranty against defects as it applies to the CVT.

 

For all vehicles listed above:

• A one year coverage period is available for all eligible vehicles listed above regardless of mileage and warranty start date, and is effective now through July 31, 2018.
• For vehicles that are more than ten (10) years old or have more than one hundred thousand (100,000) miles, inspections or repairs under this one year coverage period must be completed on or before July 31, 2018.

 

For vehicles less than 10 years old with 100,000 miles or less after July 31, 2018:

• The coverage period extends the vehicle’s New Car Limited Powertrain Warranty as it applies to defects to the CVT to ten (10) years or one hundred thousand (100,000) miles (whichever occurs first).
• Inspections or repairs under this coverage period must be completed prior to the expiration of that ten (10) years or one hundred thousand (100,000) miles coverage period.

Only if you have a concern with your CVT would you need to schedule an appointment with an authorized Subaru retailer for a free inspection.  The inspection will take approximately forty (40) minutes. However, it may be necessary to leave your vehicle for a longer time on the day of your scheduled appointment to allow your retailer flexibility in scheduling.

 

Reimbursement Eligibility

• You may be eligible for reimbursement if you paid to have your vehicle’s CVT repaired or replaced following the expiration of the original New Car Limited Powertrain Warranty period of five (5) years or sixty thousand (60,000) miles, but before the newly extended warranty period of ten (10) years, one hundred thousand (100,000) miles.
• You must have paid an out-of-pocket expense for repair or replacement of the CVT. This includes any deductable expense or partial reimbursement for repairs.
• If you have been previously reimbursed by SOA or retailer for partial coverage of this repair, only the portion that has not been reimbursed is eligible for reimbursement.
• You are not eligible to recover any repair costs previously reimbursed or paid for by any third party including Subaru Added Security, other extended warranty providers, or an authorized Subaru retailer.

 

To Apply for Reimbursement

Please apply for reimbursement online at: www.cvtclaim.subaru.com. Complete the online claim form and attach the required documentation listed below:

• Attach a copy of the receipt or invoice for the repair. A copy of the repair invoice or work order showing CVT repair and/or replacement will meet this requirement.  The invoice must show your vehicle model, vehicle identification number (VIN), the name and address of the facility that completed the repair, the cost of the repair (parts and labor), and the date the work was completed.
• Attach proof of payment, such as a copy of the canceled check, bank statement, cash receipt, or credit card receipt showing that you paid for the repair.

If you prefer to apply for reimbursement by mail, please send a completed Claim Reimbursement Form and copies of the required documentation listed above to:

Subaru of America Inc.
CVT Warranty Extension
Customer Retailer Services
P.O. Box 6000
Cherry Hill, NJ 08034

 

Your request for reimbursement must be postmarked no later than October 31, 2017.

Please allow 6-8 weeks for the reimbursement to be processed. Failure to include proper documentation may delay your reimbursement.

If you have questions about this notice or need help contacting an authorized Subaru retailer, please contact the CVT Extension Hotline at 844-373-6622.

 

Sincerely,

 

Subaru of America, Inc.

 

A subsidiary of SUBARU CORPORATION

 

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22 Affected Products

Vehicles

MAKE	MODEL	YEAR
SUBARU	CROSSTREK	2013-2015
SUBARU	FORESTER	2014-2015
SUBARU	IMPREZA	2012-2015
SUBARU	LEGACY	2010-2015
SUBARU	OUTBACK	2010-2015
SUBARU	WRX	2015

 

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1 Associated Document

Manufacturer Communications

NUMBER: 16-107-17R
DATE: 06/21/17
REVISED: 03/13/18

https://www.nhtsa.gov/recalls?nhtsaId=10187317

MC-10187317-0001.pdf 509.253KB

 

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To:	All Subaru Retailers
From:	Subaru of America, Inc. – Service Operations
Date:	July 31, 2017
Re:	CVT Warranty Extension Update

 

Effective August 1^st, 2017, the following update is being made to the CVT Warranty Extension Service Bulletin (16-107-17R) regarding authorizations for vehicles within the one year coverage period and all CVT repairs where the total claim amount exceeds $10,000:

• For vehicles more than ten (10) years old or those with 100,000 or more miles, retailers must contact the Subaru Claims Helpline at 1-866-SUBARU2 (1-866-7822782) for an authorization prior to replacing a CVT assembly under this extension.

 

Inspections and repairs on those vehicles more than ten (10) years old or with 100,000 or more miles as of July 31, 2017, must be completed prior to the July 31, 2018 expiration date.

• For repairs where the total claim amount will exceed $10,000, retailers must contact the Subaru Claims Helpline at 1-866-SUBARU2 (1-866-782-2782) for authorization prior to replacing a CVT assembly under this extension.

 

After July 31, 2018, this coverage extends the vehicle’s Powertrain Limited Warranty as it applies to Continuously Variable Transmission (CVT) to 10 years or 100,000 miles (whichever comes first) from the original warranty start date.  This will provide additional coverage for some vehicles.  All inspections and repairs must be completed prior to expiration of this 10 year / 100,000 mile Warranty Extension.

 

As a reminder, when calling the Subaru Claims Helpline to obtain a Warranty repair authorization, the caller must have the following information available for review.  Please compile this information before calling and be prepared to answer basic questions regarding the vehicle breakdown and repair:

• Your Retailer number o Repair Order number o Vehicle Identification Number (VIN)
• Vehicle mileage o Customer’s name
• Technician’s findings including all diagnostic readings, troubleshooting and results o A complete estimate of the total repair cost parts and labor
• Repair labor operations and failure code

 

Should you have any questions, please contact the Subaru Claims Helpline team.

 

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NHTSA ID Number: 10187320

Manufacturer Communication Number: Subaru Retailers

Summary

Effective August 1st, 2017, the following update is being made to the CVT Warranty Extension Service Bulletin (16-107-17R) regarding authorizations for vehicles within the one year coverage period and all CVT repairs where the total claim amount exceeds $10,000:

 

1 Associated Document

Manufacturer Communications

Date: July 31, 2017
Re: CVT Warranty Extension Update

https://www.nhtsa.gov/recalls?nhtsaId=10187320

MC-10187320-0001.pdf 67.648KB

 

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Subarunet Announcement

To:  All Subaru Retailers

From: Subaru of America, Inc.

Date:  June 22, 2017

(7/20/17 updated customer reimbursement URL) 

 

As part of Subaru’s dedication to customer satisfaction, SOA is announcing a Continuously

Variable Transmission (CVT) Warranty Extension program, which extends the New Car Limited

Powertrain Warranty coverage of the CVT for 2010-2015 Legacy/Outback, 2012-2015 Impreza, 2013-2015 Crosstrek, 2014-2015 Forester, and 2015 WRX vehicles that were sold or leased in the United States.

Please note the following important details regarding this program, and review them with all appropriate personnel:

 

CVT Warranty Extension

The CVT Warranty Extension extends the affected vehicles’ original “New Car Limited Powertrain Warranty” against defects that apply to the CVT.  If a defect is verified, the CVT should be repaired or replaced following the procedures outlined in Technical Service Bulletin 16-107-17.

A warranty extension for the CVT of five (5) years, 40,000 miles will be added to these vehicles’ original five (5) year, 60,000-mile New Car Limited Powertrain Warranty. The total coverage period for the CVT Warranty Extension is ten (10) years from the warranty start date or 100,000 miles, whichever occurs first.  

In addition, effective with the mailing of the customer letters beginning June 26 through July 31, 2017, all affected vehicles, regardless of mileage and warranty start date, will be covered. Inspections and repairs on those vehicles more than ten (10) years old or over 100,000 miles as of July 31, 2017, must be completed prior to the July 31, 2018 expiration date. For these vehicles, retailers must contact the Subaru Claims Helpline prior to claim submission at 1-866SUBARU2 (1-866-782-2782).

For vehicles within the coverage guidelines listed in the bulletin, customers can schedule an appointment with an authorized Subaru retailer for an inspection should they be experiencing any concerns with their CVT. There is no mandatory inspection required for this warranty extension.  Only those vehicles where the customer is currently experiencing a concern with the CVT should be inspected.

Please note: The CVT is subject to the same terms and conditions set forth in the New Car Limited Powertrain Warranty unless expressly modified by terms outlined in the Customer Notification Letter.

 

Owner Notification

Subaru is sending a letter to all owners of affected vehicles.  Click here to view a copy of the Customer Notification Letter for reference. Customer letters will begin mailing on June 26, 2017.

 

Technical Instructions / Claim Procedures

Detailed instructions regarding the repair or replacement and warranty claim procedures will be provided by a separate Technical Service Bulletin 16-107-17 which will be posted to STIS at the timing of the customer letter release.

 

Pre-owned Vehicles in Retailer Inventory:

Subaru requests that for all pre-owned vehicles covered by this program, all retailers inform customers at the time of sale that the vehicle is covered by a warranty extension program, and that they will receive a letter from Subaru regarding this program.  Sharing a copy of the Customer Notification Letter (as linked previously in this announcement) is strongly recommended to ensure this information is fully communicated.

 

Customer Reimbursement

Subaru is reimbursing customers who previously paid for repair or replacement related to a CVT. If a customer has paid to have a repair or replacement performed sometime in the past, they may be eligible for reimbursement. Customers should be referred to the Customer Notification Letter for eligibility requirements, a copy of the Claim Form, and the reimbursement procedures.

Customers can apply for reimbursement online by going to www.cvtclaim.subaru.com.

If they did not receive the letter, they may contact the Subaru CVT Hotline at 1-844-373-6622 for specific information.

 

Coverage Questions

Should you have questions regarding warranty coverage, contact Subaru Claims Helpline at  1-866-SUBARU2 (1-866-782-2782)

 

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NHTSA ID Number: 10187319

Manufacturer Communication Number: Subarunet Announ

Summary

As part of Subaru’s dedication to customer satisfaction, SOA is announcing a Continuously Variable Transmission (CVT) Warranty Extension program, which extends the New Car Limited Powertrain Warranty coverage of the CVT for 2010-2015 Legacy/Outback, 2012-2015 Impreza, 2013-2015 Crosstrek, 2014-2015 Forester, and 2015 WRX vehicles that were sold or leased in the United States.

 

1 Associated Document

Manufacturer Communications

From: Subaru of America, Inc.
Date: June 22, 2017 (7/20/17 updated customer reimbursement URL)

https://www.nhtsa.gov/recalls?nhtsaId=10187319

MC-10187319-0001.pdf 547.311KB

 

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