NHTSA ID Number: 10232862
Manufacturer Communication Number: Announcements
Summary
Fujitsu Ten Satellite Radio Service
Fujitsu Ten Satellite Radio Service
| TO: | SDC EST CEN WST |
| FROM: | Subaru of America, Inc. |
| DEPARTMENT: | Service |
| DATE: | 02/14/2014 |
| CATEGORY: | Parts/Service |
This is to remind all dealers that the satellite radio is integrated in the Fujitsu Ten Audio/Navi assembly. We continue to experience a high volume of exchange units returned without transferring activation on these satellite radios. For those customers who have an active satellite radio subscription, please review the following steps to deactivate the unit being removed from the vehicle and activate the unit being installed in the vehicle.
NOTE: Before removing the defective audio/navi unit, retrieve the Radio ID. (To find the Radio ID, go into satellite radio mode and tune to channel “0”, the Radio ID will display for you, it will be 8 alpha-numeric characters long).
Step 1. Call SiriusXM Dealer Support at 1-800-852-9696 and let the agent know you are doing a warranty exchange on a Subaru vehicle
Step 2. Provide the agent with the old Radio ID and ask them to transfer the service on this radio to the new Radio ID. Confirm with the agent that the old Radio ID has been deactivated.
If the unit cannot be powered on, call SiriusXM with the customer name, address and phone number for assistance in identifying the old radio ID number.
Step 3. Confirm which services you are transferring e.g. Audio only or Audio and Traffic.
Step 4. Ask the SXM Dealer support agent to send an activation signal to the new radio and confirm the radio is working. Dealers can also perform a signal refresh if necessary by entering in the Radio ID into the following url. www.siriusxm.com/oemrefresh
Replacement due to defects of the Fujitsu Ten Audio & Navigation Unit can be claimed using the following information located in the Subaru Labor Time Guide on Subarunet.
| B031-103 | Audio & Navigation Unit R&R | 0.3 labor hours |
| C067-300 | System Testing & Diagnosis | up to 0.4 labor hours |
| C031-105 | Satellite Radio Reactivation | 0.2 labor hours (to be used only when there is an active satellite subscription) |
Please direct any questions to the Claims Helpline at 1-866-782-2782.
1 Affected Product
Vehicle
1 Associated Document
Manufacturer Communications
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