Countermeasures for Frozen Power Windows – 2013-2014 Subaru BRZ

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Bulletin Number: 07-79-13R; Date: 01/28/14 Page 1 INTRODUCTION This bulletin provides information for 3 countermeasures to address concerns regarding power window operation during cold weather when the door glass may become frozen to the outer weatherstrip. The customer complaint(s) may be: the indexing feature (door glass drops slightly when opening door) was inoperative, window(s) were inoperative, or the window switches were blinking (indicates a need to reset the index function). • A revised, hallow-type outer weatherstrip is used if the nap (fuzzy) portion has been pulled away from the rubber after freezing to the outside of the door glass. • A change has been made to both of the power window switches which decreases the distance (stroke) of when the door glass lowers from 20mm to 10mm during the indexing function. The indexing function is controlled by an input from the outer door handle to the BIU which lowers the door glass slightly to clear the drip rail. • A change has been made to “guide door lifter” to prevent a rattling noise which may occur as a result of the decreased index function door glass stroke. NOTE: See the Appendix at the end of this bulletin for information on resetting the indexing function should it become inoperative. COUNTERMEASURE IN PRODUCTION The countermeasures described above were incorporated into production as follows: DESCRIPTION CHANGE DATE STARTING VIN Outer Weatherstrip Change After 11/31/2013 E*604179 Revised Power Window Switches After 10/31/2013 E*602739 Guide Door Lifter Change Unchanged D*609385 NUMBER: 07-79-13R DATE: 10/30/13 REVISED: 01/28/14 APPLICABILITY: 2013-14MY BRZ SUBJECT: Countermeasures for Frozen Power Windows SERVICE BULLETIN ATTENTION: GENERAL MANAGER q PARTS MANAGER q CLAIMS PERSONNEL q SERVICE MANAGER q IMPORTANT – All Service Personnel Should Read and Initial in the boxes provided, right. Continued… CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS. Subaru Service Bulletins are intended for use by professional technicians ONLY. They are written to inform those technicians of conditions that may occur in some vehicles, or to provide information that could assist in the proper servicing of the vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do the job correctly and safely. If a condition is described, DO NOT assume that this Service Bulletin applies to your vehicle, or that your vehicle will have that condition. SUBARU OF AMERICA, INC. IS “ISO 14001 COMPLIANT” The international standard for excellence in Environmental Management Systems. Please recycle or dispose of automotive products in a manner that is friendly to our environment and in accordance with all local, state and federal laws and regulations. Bulletin Number: 07-79-13R; Date: 01/28/14 Page 2 PART INFORMATION PART DESCRIPTION PART NUMBER WSTR OUT DR F RH 61280CA004 WSTR OUT DR F LH 61280CA014 SWITCH ASSY P W LHD 83071CA013 SWITCH ASSY P W SDL 83071CA042 GUIDE DR LIFTER (2 per door) 61155CA000 SCREW TAP TRU M5 904530039 SERVICE PROCEDURE / INFORMATION The outer door glass weatherstrip should only be replaced when the nap has become separated from the rubber as described in the introduction of this bulletin. Follow the replacement procedure outlined in the applicable Service Manual. When replacing the power window switches, they must both be replaced at the same time otherwise, the door glass index function stroke will be different from door to door. Follow the procedure outlined in the applicable Service Manual for replacement of the power window switches. IMPORTANT: The guide door lifters must be replaced at the same time the countermeasure power window switches are installed. See the comparison illustration below. Guide Door Lifter Service Procedure • With the door and the door glass fully closed, use masking tape to “mark” the position of the glass in relation to the outer weatherstrip top edge as shown in the illustration below. Flat Chamfering OLD NEW Continued… Bulletin Number: 07-79-13R; Date: 01/28/14 Page 3 • Carefully remove both door glass assemblies following the procedures outlined in the applicable Service Manual. • Remove the old guide door lifters from the door glass assembly and replace with the new parts. The “flats” must be positioned at 12:00 and parallel to the bottom edge of the masking tape as shown in the illustration below. The retaining screws can be reused and get torqued to 9.36 +/- 2.2 ft. lbs. Should any of the screws be misplaced, the replacement part number is 904530039. • Remove the masking tape then reinstall and adjust the door glass following the procedure outlined in the applicable Service Manual. • NOTE: Please be sure to inform the customer that the window index stroke will change (be reduced) as a result of these repairs and is not any indication that a further repair is needed. WARRANTY / CLAIM INFORMATION For vehicles within the Basic New Car Limited Warranty period, this repair may be claimed using the following information: LABOR DESCRIPTION LABOR OPERATION # FAIL CODE LABOR TIME BRZ Frozen Power Window Repair A850-104 UQG-48 1.0 APPENDIX (reprinted from the BRZ Owner’s Manual)

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