NUMBER: 04-22-18
DATE: 09/17/18
| APPLICABILITY: | 2017-18MY Impreza |
|---|---|
| 2018MY Crosstrek | |
| 2019MY Ascent | |
| SUBJECT: | Rattle Sound from Steering Rack on Rough Roads |
INTRODUCTION:
This bulletin announces availability of a new electric power steering (EPS) rack assembly. The new EPS assembly addresses a limited number of customer concerns involving a rattling-type sound from the steering which may be heard when driving on rough roads.
PRODUCTION CHANGE INFORMATION:
The new EPS assembly was incorporated into production as per the table below:
| Model | Starting VIN |
|---|---|
| Impreza | TBD |
| Crosstrek | J9310961 |
| Ascent | K3402362 |
PART INFORMATION:
| Description | Part Number | Applicability |
|---|---|---|
| STEERING GEAR BOX ASSEMBLY, EPS | 34110FL00D | Impreza 4 and 5-Door |
| 34110FL071 | Crosstrek | |
| 34110XC00B | Ascent |
SERVICE PROCEDURE / INFORMATION:
REMINDER: Customer satisfaction and retention starts with performing quality repairs.
The service procedures replacing the EPS rack assembly remain unchanged. Always refer to the applicable Service Manual and review the full requirements of the repair being performed. The Service Manual procedures contain information critical to performing an effective repair the first time and every time. This includes but is not limited to: important SAFETY precautions, proper inspection criteria, necessary special tools, required processes and related one-time-use parts needed for a complete and lasting repair.
ADDITIONAL EPS AND ASSIST MOTOR ASSEMBLY DETAIL:
WARRANTY / CLAIM INFORMATION:
For vehicles within the Basic New Car Limited Warranty period or covered by an active Subaru
Added Security Classic or Gold plan, this repair may be submitted using the following claim information:
| Labor Description | Labor Operation # | Labor Time | Applicability | Fail Code |
|---|---|---|---|---|
| EPS GEARBOX ASSY R&R FOR RATTLE Includes: all repair work as listed in the Service Manual, toe adjustment, steering mid-point setting and Lane Keep learning clear (when needed). | B659-031 | 1.5 | Impreza | RDK-25 |
| Crosstrek | ||||
| 2.6 | Ascent | |||
| SUBLET REPAIR, ADMINISTRATION EXPENSES | C101-108 | 0.3 | All |
IMPORTANT REMINDERS:
- SOA strongly discourages the printing and/or local storage of service information as previously released information and electronic publications may be updated at any time.
- Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
- Always refer to STIS for the latest service information before performing any repairs.
NUMBER: 04-22-18
DATE: 09/17/18
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