NHTSA ID Number: 10163524
Manufacturer Communication Number: 10-90-19R
Summary
This bulletin announces a design change made to the HVAC control panels for the models listed above. The change will address customer concerns of the seat heater switches sticking in the “pressed” position but not returning to “flush” with the face of the control panel when released as shown in the photos below. A series of small air outlets (vents) has been added to the assembly to keep dust and dirt from accumulating and causing the switches to bind.
10 Affected Products
Vehicles
INTRODUCTION:
This bulletin announces a design change made to the HVAC control panels for the models listed above. The change will address customer concerns of the seat heater switches sticking in the “pressed” position but not returning to “flush” with the face of the control panel when released as shown in the photos below. A series of small air outlets (vents) has been added to the assembly to keep dust and dirt from accumulating and causing the switches to bind.
PRODUCTION CHANGE INFORMATION:
This bulletin will be revised with the applicable VIN break information when it becomes available.
PART INFORMATION:
| Description | Part Number | Model Year | Application |
|---|---|---|---|
| HEATER CONTROL ASSEMBLY | 72311AL11B | 2016-17 | Auto A/C, w/ seat heater & heated mirror |
| 72311AL21A | 2015-17 | Manual A/C, w/ seat heater & heated mirror | |
| 72311AL31B | 2018-19 | Manual A/C, w/ seat heater & heated mirror |
REMINDER: Always order the most up-to-date replacement parts based on the specific VIN being repaired.
SERVICE PROCEDURE / INFORMATION:
REMINDER: Customer satisfaction and retention starts with performing quality repairs.
The service procedures for diagnosis and replacement of the HVAC control panel remains unchanged. Always refer to the applicable Service Manual and review the full requirements of the repair being performed. The Service Manual procedures contain information critical to performing an effective repair the first time and every time. This includes but is not limited to: important SAFETY precautions, proper inspection criteria, necessary special tools, required processes and related onetime-use parts needed for a complete and lasting repair.
SEOCONTENT-START
Bulletin Number: 10-90-19R; Revised: 07/10/19 Page 1 of 2
INTRODUCTION:
This bulletin announces a design change made to the HVAC control panels for the models listed
above. The change will address customer concerns of the seat heater switches sticking in the
“pressed” position but not returning to “flush” with the face of the control panel when released as
shown in the photos below. A series of small air outlets (vents) has been added to the assembly to
keep dust and dirt from accumulating and causing the switches to bind.
PRODUCTION CHANGE INFORMATION:
This bulletin will be revised with the applicable VIN break information when it becomes available.
Continued…
NUMBER: 10-90-19R
DATE: 02/28/19
REVISED: 07/10/19
APPLICABILITY: 2015-2019MY Legacy and Outback
SUBJECT: Seat Heater Switches Sticking, Design
Change to HVAC Control Panel
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru
Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Subaru of America, Inc. is
ISO 14001 Compliant
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
Continued…
SERVICE BULLETIN
ATTENTION:
GENERAL MANAGER q
PARTS MANAGER q
CLAIMS PERSONNEL q
SERVICE MANAGER q
IMPORTANT – All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
©2019 Subaru of America, Inc. All rights reserved.
Bulletin Number: 10-90-19R; Revised: 07/10/19 Page 2 of 2
PART INFORMATION:
Description Part Number Model Year Application
HEATER
CONTROL
ASSEMBLY
72311AL11B 2016-17 Auto A/C, w/ seat heater & heated mirror
72311AL21A 2015-17 Manual A/C, w/ seat heater & heated mirror
72311AL31B 2018-19 Manual A/C, w/ seat heater & heated mirror
REMINDER: Always order the most up-to-date replacement parts based on the specific VIN
being repaired.
SERVICE PROCEDURE / INFORMATION:
REMINDER: Customer satisfaction and retention starts with performing quality repairs.
The service procedures for diagnosis and replacement of the HVAC control panel remains unchanged.
Always refer to the applicable Service Manual and review the full requirements of the repair
being performed. The Service Manual procedures contain information critical to performing an
effective repair the first time and every time. This includes but is not limited to: important SAFETY
precautions, proper inspection criteria, necessary special tools, required processes and related onetime-
use parts needed for a complete and lasting repair.
WARRANTY / CLAIM INFORMATION:
For vehicles within the Basic New Car Limited Warranty period or covered by an active Subaru
Added Security Classic or Gold plan, this repair may be submitted using the following claim
information:
Labor Description Labor Operation # Labor Time Fail Code
SEAT HEATER SWITCH R&R ONE / BOTH B870-411 0.3
UAQ-21
SEAT HEATER SYSTEM DIAGNOSIS C870-001 0.4
IMPORTANT REMINDERS:
• SOA strongly discourages the printing and/or local storage of service information as
previously released information and electronic publications may be updated at any time.
• Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
• Always refer to STIS for the latest service information before performing any repairs.
NUMBER: 10-90-19R
DATE: 02/28/19
REVISED: 07/10/19
NUMBER: 10-90-19
DATE: 02/28/19
- Comfortable Warmth: This heated seat cushion keeps your back, waist, hips, and thighs warm during cold winter workdays. It not only protects you from the cold but also promotes blood circulation, reduces fatigue, and relieves pain from prolonged sitting.
- Premium Materials: Surface is made of skin-friendly leathaire fabric that's wrinkle-resistant and easy to clean. Thick cotton padding offers extra softness and warmth. Anti-slip bottom and elastic straps keep the cushion securely in place on your chair.
- Large Area Heating: The heating pad features dual-zone heating for both the back and seat, providing full-body warmth. With 3 heat settings and a 90-minute auto-shutoff, it ensures safety, energy efficiency, and prevents overheating to avoid burns.
- Versatile Use: This seat warmer fits a wide range of chairs, including office chairs, sofas, and wheelchairs. Suitable for women, men, office workers, the elderly, or anyone who is sensitive to cold.
- Easy to Maintain: Equipped with a 10-foot power cord for flexible use in larger spaces. The heated seat cover is foldable for easy storage. Non-washable—simply wipe the surface with a damp cloth for effortless care and maintenance.
- The Tusk UTV Seat Heater is the ideal accessory to add to your machine when riding in cold weather conditions.
- Cold Weather Seat Heating - Provides consistent warmth for UTV riding in cold conditions with a maximum temperature of 158°F (70°C).
- Adjustable Heat Settings - Includes an on/off switch with High and Low settings to control heat output while riding.
- Under-Seat Installation - Heating panel installs beneath the seat cover and connects directly to the vehicle battery.
- Universal Fit Design - Designed to work with most UTV seats without modification.
- [12V is Safer & Rapid Heating]： Our heated chair pad maintains heating effect while ensuring safety！It is provides warmth for your back, buttock and legs within 1 minutes, It is equipped with a thermostat and an overheat protection system to ensure your safety!
- [7-Temperature Control & Timer]: This desk chair heating pad also has a manual temperature adjustment function, which can adjust the temperature:85/95/105/115/125/135/145.Timer：1-12H.
- [Warm Fleece Fabric]： Our heated seat cover with comfortable and durable fabric which provides a comfortable and great feeling for body in winter and cold days.The edge of the seat cushion adopts strict sewing process, which is very durable.
- [Universal Heating Pad]： The heated seat cushion equipped with fastening insert buckles,fastening belt and buckled hooks , which can effectively fix the seat cushion on various office chairs 、 home chairs 、sofa and more.
- [Warm Gift for Your Family & Friends]: Ideal for winter gifting, our heated seat pad comes in an compact all-in-one package, making it easy to store and carry. It’s a thoughtful and practical gift to show your love to parents, partners, or friends—especially for Christmas, Thanksgiving, Valentines Day, Mothers Day, Father's Day or cold days.
- Function:
- The temperature rises quickly; over-temperature protection; energy saving is more than 60% compared with the general traditional metal electric heating materials.
- 1.The Universal Seat comfort Kit is designed to fit into 90% of vehicles.
- 2.The Cushion is equipped with a temperature protector.
- 3. Online installation video.
- 4. This product is prohibited for use by unconscious persons and people with reduced mobility.
This product presentation was made with AAWP plugin.