NHTSA ID Number: 10188192
Manufacturer Communication Number: 15-204-16R
Summary
This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure.
NUMBER: 15-204-16R
DATE: 10/27/16
REVISED: 02/12/20
| APPLICABILITY: | 2017 Subaru Vehicles |
| SUBJECT: | 2017 Audio/Navigation Exchange Component Identification and Procedures |
INTRODUCTION
This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure. The exchange program policy can also be found in Sections 8.4.9 and 11.2.10 of your Claims Policies and Procedures Manual found in Subarunet.
CONTENTS
Within the terms of the Basic New Car Warranty and the one year Replacement Parts Warranty, the Exchange Program provides for replacement of a defective unit from the manufacturer.
In the event the vehicle is “New” and “In-stock”, inform the Service Center. A new unit will be supplied rather than a remanufactured unit. If the Service Center is unable to provide a new unit, immediately contact a Subaru Retailer Claims Specialist at 1-866-782-2782 prior to placing an order for further instructions.
The replacement of a new unit, other than new units supplied through the exchange program, requires authorization from a Subaru of America, Inc. Dealer Retailer Claims Specialist at 1-866-782-2782. An authorization code will be provided and must be included upon claim submission.
Vehicles that have been placed in demo service should use exchange units only.
EXCHANGE PROCEDURE FOR ALL EXCHANGE COMPONENTS
- The defective chassis should remain in the vehicle until the exchange unit is installed.
- Contact the applicable Service Center with the following information:
-
- Retailer Code
-
- Retailer Name and Address
-
- VIN – All 17 Characters
-
- Date of Vehicle Sale
-
- Vehicle Mileage
-
- Caller’s Name and Telephone Number
-
- Claim Number
-
- Face Plate ID Number (Clarion and Fujitsu Ten only)
-
- Subaru Part Number as shown in this bulletin
- Subaru
-
- Customer Complaint
-
- Customer Last Name
At this time, the Service Center will issue an exchange number. It is required that this number be provided upon claim submission.
An exchange chassis along with an exchange form will be shipped within 72 hours. If the exchange chassis is not received within 5 days, call the Service Center. Provide the operator with the exchange number when making inquiries.
- Install the exchange unit as soon as possible upon receipt. Return the defective chassis to the manufacturer within 30 days. Return freight charges may be claimed as sublet, provided the repair was performed under the terms of the Basic New Car Warranty. Copies of the freight invoice should be attached to the repair order.
If the exchange unit has not been installed or the failed chassis has not been returned within 30 days, contact the Service Center. Reference the exchange number and explain the circumstances causing the delay. An extension will be granted or the retailer will be instructed to return the exchange unit. Failure to comply will result in a “charge back” to the retailer for the cost of the exchange unit.
The retailer must return the failed component in the same approved packaging that the exchange unit arrived in. Harman Kardon exchange units arrive with a pre-paid return shipping label. A hard copy of the printout from the on-line order or the Exchange Request Form must be included in the core return package. Failure to use proper packaging could result in a “charge back” for the cost of the exchange unit and shipping.
NOTE: Activation of all subscription based services is the responsibility of the vehicle owner.
NOTE: Do not disassemble any unit to retrieve a lodged CD prior to returning to the manufacturer. See Section 8.4.9.4 for the policy on returning the CD(s) to the customers.
NOTE: For the “Audio Out of Warranty Exchange / Repair Program” refer to Added Security Section 11.2.10
MANUFACTURERS BY COMPONENT
Audio/Satellite
Clarion (Faurecia Clarion Electronics): Exchange order requests are to be made via the Web Portal. Clarion exchange requests are processed by United Radio. The United Radio Service Center is open from 8am – 8pm Eastern Time at 1-800-448-0944.
Exchange units are ordered online using the link found in Subarunet/ Service Operations & Technical/ Forms/Downloads / Harman Kardon and Clarion Registration Instructions (urdealerservices.com) Ordering Instructions.
Fujitsu Ten Service Center is open from 7am-5pm Pacific Time at 1-800-237-5413. The Exchange Fax Form is found on Subarunet/ Service Operations & Technical/ Forms/Downloads/ Fujitsu Ten Online Exchange Instructions.
NOTE: Some Fujitsu Ten audio units will not include navigation; therefore, no SD card will be applicable. These units are noted as a Display Audio only.
Harman Kardon : Exchange order requests are to be made via the Web Portal
Harman Kardon exchange requests are processed by United Radio. The United Radio Service Center is open from 8am – 8pm Eastern Time at 1-800-448-0944.
Exchange units are ordered online using the link found in Subarunet/ Service Operations & Technical/ Forms/Downloads / Harman Kardon Registration Instructions (urdealerservices.com) Ordering Instructions.
Caution: If swapping an audio system for diagnostic purposes, be sure the DCM remains with the original vehicle or network communications will be severed.
Caution: SXM ESN is assigned by VIN. Moving audio units between vehicles will disrupt SXM services.
Audio/Navigation/Satellite
Fujitsu Ten Service Center is open from 7am-5pm Pacific Time at 1-800-237-5413. The Exchange Fax Form is found on Subarunet/ Service Operations & Technical / Forms/Downloads / Fujitsu Ten Online Exchange Instructions.
NOTE: All 2017 models equipped with a Fujitsu Ten Audio/Navigation unit use a micro SD Card. The SD Card is not to be returned to Fujitsu Ten with the defective unit. The existing SD Card will function properly with the exchange unit provided.
Harman Kardon : Exchange order requests are to be made via the Web Portal
Harman Kardon exchange requests are processed by United Radio. The United Radio Service Center is open from 8am – 8pm Eastern Time at 1-800-448-0944.
Exchange units are ordered online using the link found in Subarunet/ Service Operations & Technical/ Forms/Downloads / Harman Kardon Registration Instructions (urdealerservices.com) Ordering Instructions.
Caution: If swapping an audio system for diagnostic purposes, be sure the DCM remains with the original vehicle or network communications will be severed.
Caution: SXM ESN is assigned by VIN. Moving audio units between vehicles will disrupt SXM services.
Power Amplifier
Harman Kardon : Exchange order requests are to be made via the Web Portal
Harman Kardon exchange requests are processed by United Radio. The United Radio Service Center is open from 8am – 8pm Eastern Time at 1-800-448-0944.
Exchange units are ordered online using the link found in Subarunet/ Service Operations & Technical/ Forms/Downloads / Harman Kardon Registration Instructions (urdealerservices.com) Ordering Instructions.
RETURN OF LODGED CD’S
In the event a CD becomes lodged in the CD Player, do not disassemble the unit to retrieve the CD. Please use the following procedure:
- Follow the normal exchange procedures for requesting a replacement unit.
- For the lodged/CD, record a daytime telephone number where the customer can be reached and retain in customer’s file.
- Remove the defective unit from the vehicle and return it to the manufacturer. The CD that has been successfully removed by the manufacturer will be returned directly to the retailer within 10 calendar days. It is the retailer’s responsibility to notify the customer when the CD is returned.
NOTE: In the event a CD has been damaged, the manufacturer will reimburse the customer through the dealer at $15.00 per damaged CD The retailer must in turn reimburse the customer. Only commercially produced CD(s) can be included in the reimbursement program.
SATELLITE ACTIVATION INSTRUCTIONS
CLARION & FUJITSU TEN ONLY
If you need to perform a warranty exchange on any radio that is factory equipped with a Clarion or Fujitsu Ten satellite radio, please follow the instructions below. Going through the process will ensure that any fee for the new radio is waived and will ensure your customer continues to receive their satellite radio programming without any interruption of service.
Step 1. Call Sirius XM Retailer Support at 1-800-852-9696 and let the agent know you are doing a warranty exchange on a Subaru vehicle.
Step 2. Provide the agent with the old Radio ID and ask them to transfer the service on this radio to the new Radio ID. Confirm with the agent that the old Radio ID has been deactivated.
(To find the Radio ID, go into satellite radio mode and tune to channel “0”, the Radio ID will display for you, it will be 8 alpha-numeric characters long).
Step 3. Confirm which services you are transferring e.g. Audio only or Audio and Traffic.
Step 4. Ask the SXM Dealer support agent to send an activation signal to the new radio and confirm the radio is working. Retailers can also perform a signal refresh if necessary by entering in the Radio ID into the following URL, www.siriusxm.com/oemrefresh
Note: If the unit is inoperative, call Sirius XM for assistance in identifying the existing radio ID number.
HARMAN KARDON ONLY
All exchange units equipped with a Harman Kardon satellite radio will be reactivated by United Radio prior to being shipped to the Retailer.
Caution: If swapping an audio system for diagnostic purposes, be sure the DCM remains with the original vehicle or network communications will be severed.
Caution: SXM ESN is assigned by VIN. Moving audio units between vehicles will disrupt SXM services.
EXCHANGE NUMBER EXAMPLES AND SERVICE CENTER PHONE NUMBERS FOR AUDIO/NAVIGATION
The Audio Exchange Program provides for replacement of a defective Audio/Navigation unit with an exchange unit from the manufacturer.
The applicable Service Center for each manufacturer should be contacted and at that time the Service Center will issue an exchange number. It is required that this number be provided upon claim submission.
Below are examples of the audio exchange numbers and the telephone number for the Service Center for each manufacturer.
AUDIO EXCHANGE NUMBER EXAMPLES
Clarion Exchange Number Example – Orders placed prior to 12/23/19 …. (ERS#) 0000000001
Clarion Exchange Number Example – Orders place as of 12/23/19 …. MCO # 1234567890 (Ten digits – all numbers)
Fujitsu Ten Exchange Number Example (Claim ID) …….. 7YB000000
Harman Kardon (United Radio) Exchange Number Example…… Orders placed prior to 7/9/19
R.A. Number 9MW741 (1 digit 2 letters 3 digits)
Harman Kardon (United Radio) Exchange Number Example……Orders placed after 7/9/19
MCO # 1234567890 (Ten Digits – All Numbers)
AUDIO SERVICE CENTER PHONE NUMBERS AND HOURS OF OPERATION.
Clarion 1-800-448-0944 8am-8pm Eastern Time
Fujitsu Ten 1-800-237-5413 7am-5pm Pacific Time
Harman Kardon (United Radio) 1-800-448-0944 8am-8pm Eastern Time
VEHICLE APPLICATIONS – AUDIO/NAVIGATION
See PDF Bellow…
POWER AMPLIFIER EXCHANGE NUMBER EXAMPLE:
Harman Kardon (United Radio) Exchange Number Example…… Orders placed prior to 7/9/19
R.A. Number 9MW741 (1 digit 2 letters 3 digits)
Harman Kardon (United Radio) Exchange Number Example……Orders placed after 7/9/19 MCO # 1234567890 (Ten Digits – All Numbers)
POWER AMPLIFIER SERVICE CENTER CONTACT INFORMATION AND HOURS OF OPERATION
| Harmon Kardon (United Radio) | 1-800-448-0944 | 8am-8pm Eastern Time |
Exchange units are ordered online using the link found in Subarunet/ Service Operations & Technical/ Forms/Downloads / Harman Kardon online exchange instructions
VEHICLE APPLICATIONS – POWER AMPLIFIER
See PDF Bellow…
AUDIO / NAVIGATION & POWER AMPLIFIER COMPONENT OUT-OF-WARRANTY EXCHANGE / REPAIR PROGRAM
Vehicles outside the terms of the New Car Basic or Parts Warranties may utilize the Exchange/
Repair Program which is to be referenced as an “Out-of Warranty Exchange Program”. Subaru Added Security Gold Plus customers are entitled to this “out-of-warranty” exchange program when the failure meets the terms of the Agreement.
The out-of-warranty exchange program is intended to enhance customer satisfaction by providing a prompt exchange with a quality factory serviced audio unit which has been refurbished to the highest standards.
All out-of-warranty orders will be subject to availability. In case of low stock, “in-warranty” orders will take priority over “out-of-warranty” orders. In general, this program is for internal failures and does not include exchanges for damage (spilled liquid, scratches, etc.) Speak with the manufacturer to determine exchange eligibility.
Out of Warranty Exchange Program procedures are outlined below. Please have the following information available when contacting the Service Center.
Retailer Code
Retailer Name and Address
VIN – All 17 Characters
Date of Vehicle Sale
Vehicle Mileage
Caller’s Name and Telephone Number
Claim Number
Face Plate ID Number (Clarion and Fujitsu Ten only)
Subaru Part Number
Customer Complaint
Customer Last Name
Clarion (United Radio) 1-800-448-0944
- Clarion exchange requests are processed by United Radio.
- Exchange cores will be shipped UPS Ground or 2nd Day Air within 72 hrs.
- Clarion offers a 1 yr. manufacturer’s warranty on these exchange units
- Clarion will invoice the retailer for the cost of the exchange unit
- Shipping charges for return of the core is the responsibility of the retailer
- Cores must be returned to Clarion (United Radio) within 30 days
- Delinquent cores will be invoiced to SOA who in turn will debit the retailer
- There will be a restocking fee of 20% for all unused returned cores. Retailers will be invoiced by Clarion (United Radio) and are to make payment directly to Clarion (United Radio) for this fee.
Panasonic 1-800-423-8150
- Exchange cores will be shipped UPS Ground within 72 hours
- Panasonic offers a 1 year manufacturer’s warranty on these exchange units.
- Retailers will be invoiced by Panasonic for the cost of the exchange unit
- Payments are to be made directly to Panasonic
- Shipping charges for return of the core is the responsibility of the retailer
- Cores must be returned to Panasonic within 30 days
Kenwood 1-626-333-2435
NOTE: Kenwood does offer an “Out of Warranty” replacement program for some of their units. Please refer to the Kenwood Exchange Request Diagnostic Checklist under the category of Dealer Cost found in Subarunet….. Service…..Forms.
- The Kenwood Service Center should be contacted preferably through the
Kenwood Exchange Request Diagnostic Checklist for the available unit.
Those units which are not available as an exchange may be repaired by Kenwood. The instructions to proceed with the repair process are noted below.
- The retailer places the repair request with the Kenwood Service Center and pays a minimum analysis and shipping fee.
- The retailer removes the unit from the vehicle and sends it to the Kenwood Service Center for repair.
- The Kenwood Service Center analyzes the unit and informs the dealer of additional repair costs. Repair costs will vary depending on the condition of the unit.
- If the customer does not agree to additional costs, the unit is returned to the retailer “as is” with no additional charges.
- If the customer agrees to the repair, Kenwood invoices the retailer and payments are to be made by the retailer directly to Kenwood.
- The Kenwood Service Center repairs the unit and returns it to the retailer.
Fujitsu Ten 1-800-237-5413
- Exchange cores will be shipped UPS Ground or 2nd Day Air within 72 hrs.
- Fujitsu Ten offers a 1 yr. manufacturer’s warranty on these exchange units
- Fujitsu Ten will invoice the retailer for the cost of the exchange unit
- Shipping charges for return of the core is the responsibility of the retailer
- Cores must be returned to Fujitsu Ten within 30 days
- Delinquent cores will be invoiced to SOA who in turn will debit the retailer * There will be a restocking fee of 20% for all unused returned cores.
Retailers will be invoiced by Fujitsu Ten and are to make payment directly to Fujitsu Ten for this fee.
Myron and Davis 1-866-435-6789
- Exchange cores will be shipped via UPS Ground, 2nd Day or Next Day as per the request of the Retailer.
- Myron & Davis offers a 1 yr. manufacturer’s warranty on these exchange units
- Myron & Davis will invoice the dealer for the cost of the exchange unit
- Core returns are not required. Parts must be scrapped according to the parts retention policy.
- Unused cores may be returned within 60 days for which there will be no restock fee. Unused cores returned after 60 days will be charged a 25% restock fee.
- Retailers will be invoiced by Myron & Davis and are to make payment directly to Myron & Davis for this fee.
Harman Kardon (United Radio) 1-800-448-0944
- Harman Kardon exchange requests are processed by United Radio.
- Exchange cores will be shipped UPS Ground or 2nd Day Air within 72 hrs.
- Harman Kardon offers a 1 yr. manufacturer’s warranty on these exchange units
- Harman Kardon will invoice the retailer for the cost of the exchange unit
- Shipping charges for return of the core is the responsibility of the retailer
- Cores must be returned to Harman Kardon (United Radio) within 30 days
- Delinquent cores will be invoiced to SOA who in turn will debit the retailer
- There will be a restocking fee of 20% for all unused returned cores. Retailers will be invoiced by Harman Kardon (United Radio) and are to make payment directly to Harman Kardon (United Radio) for this fee.
1 Affected Product
Vehicle
1 Associated Document
Manufacturer Communications
NUMBER: 15-204-16R
DATE: 10/27/16
REVISED: 02/22/21
MC-10188192-0001.pdf 607.543KB
NHTSA ID Number: 10171922
Manufacturer Communication Number: 15-204-16R
Summary
This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure.
1 Associated Document
Manufacturer Communications
NUMBER: 15-204-16R
DATE: 10/27/16
REVISED: 02/12/20
MC-10171922-0001.pdf 604.077KB
NHTSA ID Number: 10169889
Manufacturer Communication Number: 15-204-16R
Summary
“This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure. The exchange program policy can also be found in Sections 8.4.9 and 11.2.10 of your Claims Policies and Procedures Manual found in Subarunet. “
1 Associated Document
Manufacturer Communications
NUMBER: 15-204-16R
DATE: 10/27/16
REVISED: 12/20/19
MC-10169889-0001.pdf 604.648KB
NHTSA ID Number: 10164390
Manufacturer Communication Number: 15-204-16R
Summary
This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure. The exchange program policy can also be found in Sections 8.4.9 and 11.2.10 of your Claims Policies and Procedures Manual found in Subarunet.
1 Associated Document
Manufacturer Communications
NUMBER: 15-204-16R
DATE: 10/27/16
REVISED: 08/23/19
NHTSA ID Number: 10160495
Manufacturer Communication Number: 15-204-16R
Summary
Subaru of America, Inc. (Subaru) is recalling 2018 model year Legacy, Outback, and BRZ vehicles equipped with a certain combination of head unit hardware and software, due to the possibility of noncompliance with Federal Motor Vehicle Safety Standard (FMVSS) 111 ? ?Rear Visibility.?
1 Associated Document
Manufacturer Communications
NUMBER: 15-204-16R
DATE: 10/27/16
REVISED: 03/13/19
MC-10160495-9999.pdf 598.944KB
NHTSA ID Number: 10144882
Manufacturer Communication Number: 15-204-16R
Summary
This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure. Within the terms of the Basic New Car Warranty and the one year Replacement Parts Warranty, the Exchange Program provides for replacement of a defective unit from the manufacturer.
1 Associated Document
Manufacturer Communications
NUMBER: 15-204-16R
DATE: 10/27/16
REVISED: 08/21/18
MC-10144882-9999.pdf 589.339KB
- Application:This plug and play power wiring Harness is used when installing an Android aftermarket stereo, connects the aftermarket stereo harness to the vehicles factory harness. Designed specifically to fit the compatible vehicles follow list, plugs into the factory harness without cutting any wires, standard color coded wires provide a consistent and simplified installation.
- Compatible Car models: Fits for Subaru Forester XV WRX Levorg 2012-2017, Subaru Outback Legacy 2012+ High-End.Support Harman Kardon Amplifier OEM backup camera
- Features:Support Harman Kardon Amplifier OEM backup camera, navigation, steering wheel control. Plug and Play to factory car connectors, no need to cut original car harness.
- NOTICE 1: This car radio power harness is not suitable for Pioneer/Sony/Keenwood/ATOTO/Alpine. It is only suitable for the aftermarket Android radio with universal 16pin power socket like shown in description.
- NOTICE 2: This harness is for High End, it support factory backup camera, navigation,
- DIMENSIONS: 10.43" x 9.21" x 2.25", WEIGHT: 4.37 lbs
- SPECS: Monoblock, Class A/B, 2Ω Stable, MOSFET Power Supply, 1100 Max x 1 @ 2 Ohms, 550 Max x 1 @ 4 Ohms
- SPECS CONT'D: Low Pass Filter, Bass Boost, Input Sensitivity, Illuminated Logo, Thermal, Short and Overload Protection Circuits, Remote Subwoofer Control
- INPUTS/OUTPUTS: RCA & Speaker Level Inputs
- WARRANTY: BOSS Audio Systems provides a powerful 6-year platinum online dealer warranty so long as the purchase is made through Amazon.com. We strongly encourage professional installation of this product to ensure proper and safe functionality
- 【Your Daily Commute De-Stresser】Transform your daily drive from a stressful chore into your favorite part of the day. This amplifier delivers thunderous, clean power (170W RMS x 4 @ 2Ω, <1.5% THD) with dual bridged channels outputting 340W. Easily powers demanding speakers and subwoofers for an immersive. Feel the bass in your chest and hear every detail for an immersive, high-fidelity audio experience.
- 【Studio-Quality Sound】Engineered with Class AB circuitry and a >90dB signal-to-noise ratio, this amp eliminates distortion and background fuzz. Whether it’s the punch of hip-hop or the subtle layers of jazz, you get rich, accurate sound reproduction that makes every song feel like a live performance.
- 【Built for Durability & Safe Operation】The sturdy aluminum housing promotes optimal heat dissipation, while dual 25A fuses and integrated protection circuitry guard against short-circuit, overload, and thermal issues—keeping your system running reliably. So you can enjoy the beat without worrying about overheating or shutdowns.
- 【Straightforward Installation in Most Vehicles】Designed with universal compatibility and clearly marked connections—including power, ground, remote, and RCA inputs—for a tool-free setup process that works with nearly all car audio systems.
- 【Protection Mode Note】 Automatic protection may activate due to input wiring issues or voltage instability (e.g., if the remote wire is not connected to the head unit, or if voltage fluctuates when opening the car door). To resolve, disconnect the power and reconnect the three main wires—protection should release automatically. If the issue persists, replace the input wiring.
- Power - 2000 Watts MAX x 1 @1-Ohm, 1000 Watts RMS x 1 @1-Ohm, 650 Watts RMS x 1 @2-Ohms,400 Watts RMS x 1 @4-Ohms
- Class D - Power loss is significantly reduced making the amplifier highly efficient. Excess energy is stored until it’s needed instead of being converted into heat. Reduction in size/weight, reduced power waste, smaller heat sink, compact circuitry
- 1 Ohm Stable - Able to continuously power loads of 1 Ohm without encountering difficulties such as overheating. Typically made to power up subwoofers that demand the heavier power load requirements to be able to perform the way they were made to
- To keep both your car and the stereo amp safe, this ZE1000.1 is equipped w/ thermal, overload and short circuit protection. Has been specially designed from the bottom up to provide safe and high quality sound in a sturdy form factor
- Specs - Dimensions: 11” x 6.9” x2”, Weight 6.6 lbs.
- Use this adapter to make your installation of an amplifier to the factory system faster with a cleaner install. Use this plug and play adapter so you don't have to cut or splice into the factory wiring. Provides RCA output and a power wire for the remote amplifier turn on connection. Adjustable gain output. Connection is done at back of radio.
- VERY IMPORTANT----PLEASE READ BEFORE PURCHASE---- Not compatible with factory amplified stereo systems like JBL, Bose, etc. Only works with factory non-amplified systems- no external factory amp.
- Compatible vehicles: No factory external amplifier- Made for Subaru: 2019-2022 Ascent;; 2013-2022 BRZ;; 2016-2023 Crosstrek;; 2016-2020 Forester;; 2009-2013 Forester (vehicles with Factory NAV only and with SD card NAV- won't work with DVD based NAV);; 2014-2015 Forester (vehicles with Factory NAV only);; 2012-2014 Subaru Impreza (vehicles with Factory NAV only);; 2015-2023 Impreza;; 2015-2019 Legacy;; 2015-2019 Outback;; 2016-2021 WRX;; 2013-2014 Subaru XV Crosstrek (vehicles with Factory NAV only);; 2015-2016 XV Crosstrek
SEOCONTENT-START
Bulletin Number: 15-204-16R; Revised: 02/22/21 Page 1 NUMBER: 15-204-16R DATE: 10/27/16 REVISED: 02/22/21 APPLICABILITY: 2017 Subaru Vehicles SUBJECT: 2017 Audio/Navigation Exchange Component Identification and Procedures INTRODUCTION This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure. The exchange program policy can also be found in Sections 8.4.9 and 11.2.10 of your Claims Policies and Procedures Manual found in Subarunet. CONTENTS Within the terms of the Basic New Car Warranty and the one year Replacement Parts Warranty, the Exchange Program provides for replacement of a defective unit from the manufacturer. In the event the vehicle is “New” and “In-stock”, inform the Service Center. A new unit will be supplied rather than a remanufactured unit. If the Service Center is unable to provide a new unit, immediately contact a Subaru Retailer Claims Specialist at 1-866-782-2782 prior to placing an order for further instructions. The replacement of a new unit, other than new units supplied through the exchange program, requires authorization from a Subaru of America, Inc. Dealer Retailer Claims Specialist at 1-866-782-2782. An authorization code will be provided and must be included upon claim submission. Vehicles that have been placed in demo service should use exchange units only. EXCHANGE PROCEDURE FOR ALL EXCHANGE COMPONENTS 1) The defective chassis should remain in the vehicle until the exchange unit is installed. 2) Contact the applicable Service Center with the following information: • Retailer Code • Retailer Name and Address • VIN – All 17 Characters • Date of Vehicle Sale • Vehicle Mileage • Caller’s Name and Telephone Number • Claim Number • Face Plate ID Number (Clarion and Fujitsu Ten only) • Subaru Part Number as shown in this bulletin • Customer Complaint • Customer Last Name continued… ATTENTION: GENERAL MANAGER q PARTS MANAGER q CLAIMS PERSONNEL q SERVICE MANAGER q IMPORTANT – All Service Personnel Should Read and Initial in the boxes provided, right. © 2016 Subaru of America, Inc. All rights reserved. SERVICE BULLETIN Bulletin Number: 15-204-16R; Revised: 02/22/21 Page 2 At this time, the Service Center will issue an exchange number. It is required that this number be provided upon claim submission. An exchange chassis along with an exchange form will be shipped within 72 hours. If the exchange chassis is not received within 5 days, call the Service Center. Provide the operator with the exchange number when making inquiries. 3) Install the exchange unit as soon as possible upon receipt. Return the defective chassis to the manufacturer within 30 days. Return freight charges may be claimed as sublet, provided the repair was performed under the terms of the Basic New Car Warranty. Copies of the freight invoice should be attached to the repair order. If the exchange unit has not been installed or the failed chassis has not been returned within 30 days, contact the Service Center. Reference the exchange number and explain the circumstances causing the delay. An extension will be granted or the retailer will be instructed to return the exchange unit. Failure to comply will result in a “charge back” to the retailer for the cost of the exchange unit. The retailer must return the failed component in the same approved packaging that the exchange unit arrived in. Harman Kardon exchange units arrive with a pre-paid return shipping label. A hard copy of the printout from the on-line order or the Exchange Request Form must be included in the core return package. Failure to use proper packaging could result in a “charge back” for the cost of the exchange unit and shipping. NOTE: Activation of all subscription based services is the responsibility of the vehicle owner. NOTE: Do not disassemble any unit to retrieve a lodged CD prior to returning to the manufacturer. See Section 8.4.9.4 for the policy on returning the CD(s) to the customers. NOTE: For the “Audio Out of Warranty Exchange / Repair Program” refer to Added Security Section 11.2.10 MANUFACTURERS BY COMPONENT Audio/Satellite Clarion (Faurecia Clarion Electronics): Exchange order requests are to be made via the Web Portal. Clarion exchange requests are processed by United Radio. The United Radio Service Center is open from 8am – 8pm Eastern Time at 1-800-448-0944. Exchange units are ordered online using the link found in Subarunet/ Service Operations & Technical/ Forms/Downloads / Harman Kardon and Clarion Registration Instructions (urdealerservices.com) Ordering Instructions. Fujitsu Ten Service Center is open from 7am-5pm Pacific Time at 1-800-237-5413. The Exchange Fax Form is found on Subarunet/ Service Operations & Technical/ Forms/Downloads/ Fujitsu Ten Online Exchange Instructions. NOTE: Some Fujitsu Ten audio units will not include navigation; therefore, no SD card will be applicable. These units are noted as a Display Audio only. continued… Bulletin Number: 15-204-16R; Revised: 02/22/21 Page 3 Harman Kardon : Exchange order requests are to be made via the Web Portal Harman Kardon exchange requests are processed by United Radio. The United Radio Service Center is open from 8am – 8pm Eastern Time at 1-800-448-0944. Exchange units are ordered online using the link found in Subarunet/ Service Operations & Technical/ Forms/Downloads / Harman Kardon Registration Instructions (urdealerservices.com) Ordering Instructions. Caution: If swapping an audio system for diagnostic purposes, be sure the DCM remains with the original vehicle or network communications will be severed. Caution: SXM ESN is assigned by VIN. Moving audio units between vehicles will disrupt SXM services. Audio/Navigation/Satellite Fujitsu Ten Service Center is open from 7am-5pm Pacific Time at 1-800-237-5413. The Exchange Fax Form is found on Subarunet/ Service Operations & Technical / Forms/Downloads / Fujitsu Ten Online Exchange Instructions. NOTE: All 2017 models equipped with a Fujitsu Ten Audio/Navigation unit use a micro SD Card. The SD Card is not to be returned to Fujitsu Ten with the defective unit. The existing SD Card will function properly with the exchange unit provided. Harman Kardon : Exchange order requests are to be made via the Web Portal Harman Kardon exchange requests are processed by United Radio. The United Radio Service Center is open from 8am – 8pm Eastern Time at 1-800-448-0944. Exchange units are ordered online using the link found in Subarunet/ Service Operations & Technical/ Forms/Downloads / Harman Kardon Registration Instructions (urdealerservices.com) Ordering Instructions. Caution: If swapping an audio system for diagnostic purposes, be sure the DCM remains with the original vehicle or network communications will be severed. Caution: SXM ESN is assigned by VIN. Moving audio units between vehicles will disrupt SXM services. Power Amplifier Harman Kardon : Exchange order requests are to be made via the Web Portal Harman Kardon exchange requests are processed by United Radio. The United Radio Service Center is open from 8am – 8pm Eastern Time at 1-800-448-0944. Exchange units are ordered online using the link found in Subarunet/ Service Operations & Technical/ Forms/Downloads / Harman Kardon Registration Instructions (urdealerservices.com) Ordering Instructions. continued… Bulletin Number: 15-204-16R; Revised: 02/22/21 Page 4 RETURN OF LODGED CD’S In the event a CD becomes lodged in the CD Player, do not disassemble the unit to retrieve the CD. Please use the following procedure: 1) Follow the normal exchange procedures for requesting a replacement unit. 2) For the lodged/CD, record a daytime telephone number where the customer can be reached and retain in customer’s file. 3) Remove the defective unit from the vehicle and return it to the manufacturer. The CD that has been successfully removed by the manufacturer will be returned directly to the retailer within 10 calendar days. It is the retailer’s responsibility to notify the customer when the CD is returned. NOTE: In the event a CD has been damaged, the manufacturer will reimburse the customer through the dealer at $15.00 per damaged CD The retailer must in turn reimburse the customer. Only commercially produced CD(s) can be included in the reimbursement program. SATELLITE ACTIVATION INSTRUCTIONS CLARION & FUJITSU TEN ONLY If you need to perform a warranty exchange on any radio that is factory equipped with a Clarion or Fujitsu Ten satellite radio, please follow the instructions below. Going through the process will ensure that any fee for the new radio is waived and will ensure your customer continues to receive their satellite radio programming without any interruption of service. Step 1.Call Sirius XM Retailer Support at 1-800-852-9696 and let the agent know you are doing a warranty exchange on a Subaru vehicle. Step 2.Provide the agent with the old Radio ID and ask them to transfer the service on this radio to the new Radio ID. Confirm with the agent that the old Radio ID has been deactivated. (To find the Radio ID, go into satellite radio mode and tune to channel “0”, the Radio ID will display for you, it will be 8 alpha-numeric characters long). Step 3.Confirm which services you are transferring e.g. Audio only or Audio and Traffic. Step 4. Ask the SXM Dealer support agent to send an activation signal to the new radio and confirm the radio is working. Retailers can also perform a signal refresh if necessary by entering in the Radio ID into the following URL, www.siriusxm. com/oemrefresh Note: If the unit is inoperative, call Sirius XM for assistance in identifying the existing radio ID number. HARMAN KARDON ONLY All exchange units equipped with a Harman Kardon satellite radio will be reactivated by United Radio prior to being shipped to the Retailer. continued… Bulletin Number: 15-204-16R; Revised: 02/22/21 Page 5 Caution: If swapping an audio system for diagnostic purposes, be sure the DCM remains with the original vehicle or network communications will be severed. Caution: SXM ESN is assigned by VIN. Moving audio units between vehicles will disrupt SXM services. EXCHANGE NUMBER EXAMPLES AND SERVICE CENTER PHONE NUMBERS FOR AUDIO/NAVIGATION The Audio Exchange Program provides for replacement of a defective Audio/Navigation unit with an exchange unit from the manufacturer. The applicable Service Center for each manufacturer should be contacted and at that time the Service Center will issue an exchange number. It is required that this number be provided upon claim submission. Below are examples of the audio exchange numbers and the telephone number for the Service Center for each manufacturer. AUDIO EXCHANGE NUMBER EXAMPLES Clarion Exchange Number Example – Orders placed prior to 12/23/19 …. (ERS#) 0000000001 Clarion Exchange Number Example – Orders place as of 12/23/19 …. MCO # 1234567890 (Ten digits – all numbers) Fujitsu Ten Exchange Number Example (Claim ID) …….. 7YB000000 Harman Kardon (United Radio) Exchange Number Example…… Orders placed prior to 7/9/19 R.A. Number 9MW741 (1 digit 2 letters 3 digits) Harman Kardon (United Radio) Exchange Number Example……Orders placed after 7/9/19 MCO # 1234567890 (Ten Digits – All Numbers) AUDIO SERVICE CENTER PHONE NUMBERS AND HOURS OF OPERATION. Clarion 1-800-448-0944 8am-8pm Eastern Time Fujitsu Ten 1-800-237-5413 7am-5pm Pacific Time Harman Kardon (United Radio) 1-800-448-0944 8am-8pm Eastern Time VEHICLE APPLICATIONS – AUDIO/NAVIGATION ILLUSTRATION DESCRIPTION & APPLICABILITY MANUFACTURER PART NUMBER Forester Audio Assy. Face Plate ID Number CF658UL Clarion 86201SG650 continued… Bulletin Number: 15-204-16R; Revised: 02/22/21 Page 6 ILLUSTRATION DESCRIPTION & APPLICABILITY MANUFACTURER PART NUMBER Forester Audio Assembly Face Plate ID Number FF678UM Fujitsu Ten 86201SG670 Display Audio Only Forester Audio Assembly Face Plate ID Number FF698UM Fujitsu Ten 86201SG690 Display Audio Only Forester Audio/Navigation Assy. Face Plate ID Number FF868US Fujitsu Ten 86271SG860 Forester Audio/Navigation Assy. Face Plate ID Number FF878US Fujitsu Ten 86271SG870 Legacy/Outback Audio Assembly Face Plate ID Number CB826UL Clarion 86201AL82A Legacy/Outback Audio Assembly Face Plate ID Number FB856UM Fujitsu Ten 86201AL85A Display Audio Only continued… Bulletin Number: 15-204-16R; Revised: 02/22/21 Page 7 ILLUSTRATION DESCRIPTION & APPLICABILITY MANUFACTURER PART NUMBER Legacy/Outback Audio Assembly Face Plate ID Number FB876UM Fujitsu Ten 86201AL87A Display Audio Only Legacy/Outback Audio/Navigation Assy. Face Plate ID Number FB856US Fujitsu Ten 86271AL85A Legacy/Outback Audio/Navigation Assy. Face Plate ID Number FB876US Fujitsu Ten 86271AL87A Crosstrek Audio Assembly Face Plate ID Number CM615UL Clarion 86201FJ610 Crosstrek Audio Assembly Face Plate ID Number CM695UL Clarion 86201FJ690 Crosstrek Special Edition Model Audio Assembly Face Plate ID Number CM785CL Clarion 86201FJ780 continued… Bulletin Number: 15-204-16R; Revised: 02/22/21 Page 8 ILLUSTRATION DESCRIPTION & APPLICABILITY MANUFACTURER PART NUMBER Crosstrek Audio Assembly Face Plate ID Number CM795CL Clarion 86201FJ790 Crosstrek Audio/Navigation Assy. Face Plate ID Number FM666US Fujitsu Ten 86271FJ660 Crosstrek Audio/Navigation Assy. Face Plate ID Number FM686US Fujitsu Ten 86271FJ680 Impreza 6.5 Inch Display Audio Assembly Base Level Premium Model Vehicles Six (6) Speaker App. Harman Kardon 86201FL60A Impreza 6.5 Inch Display Audio Assembly Base Level Base Model Vehicles Four (4) Speaker App. Harman Kardon 86201FL61A continued… Bulletin Number: 15-204-16R; Revised: 02/22/21 Page 9 ILLUSTRATION DESCRIPTION & APPLICABILITY MANUFACTURER PART NUMBER Impreza 8 Inch Display Audio Assembly Mid-Level Sport & Limited Models Six (6) Speaker App. Harman Kardon 86201FL62A Impreza 8 Inch Display Audio Assembly w/ Amp. Mid-Level Sport Model Vehicles w/Harman Kardon Amp. Six (6) Speaker App. Harman Kardon 86201FL63A Impreza 8 Inch Display Audio/Navigation Assy. w/Amp. High-Level Limited Model Vehicles w/Harman Kardon Amp. Six (6) Speaker App. Harman Kardon 86271FL60A WRX Audio Assembly Face Plate ID Number CV682UL Clarion 86201VA680 WRX / WRX STi Audio Assembly Face Plate ID Number FV662UM Fujitsu Ten 86201VA660 Display Audio Only continued… Bulletin Number: 15-204-16R; Revised: 02/22/21 Page 10 ILLUSTRATION DESCRIPTION & APPLICABILITY MANUFACTURER PART NUMBER WRX / WRXSTi Audio Assembly Face Plate ID Number FV672UM Fujitsu Ten 86201VA670 Display Audio Only WRX / WRX STi Audio Navigation Assy. Face Plate ID Number FV642US Fujitsu Ten 86271VA640 BRZ Audio Unit Face Plate ID Number CA645UL Clarion 86201CA640 POWER AMPLIFIER EXCHANGE NUMBER EXAMPLE: Harman Kardon (United Radio) Exchange Number Example…… Orders placed prior to 7/9/19 R.A. Number 9MW741 (1 digit 2 letters 3 digits) Harman Kardon (United Radio) Exchange Number Example……Orders placed after 7/9/19 MCO # 1234567890 (Ten Digits – All Numbers) POWER AMPLIFIER SERVICE CENTER CONTACT INFORMATION AND HOURS OF OPERATION Harmon Kardon (United Radio) 1-800-448-0944 8am-8pm Eastern Time Exchange units are ordered online using the link found in Subarunet/ Service Operations & Technical/ Forms/Downloads / Harman Kardon online exchange instructions continued… Bulletin Number: 15-204-16R; Revised: 02/22/21 Page 11 VEHICLE APPLICATIONS – POWER AMPLIFIER ILLUSTRATION DESCRIPTION MANUFACTURER PART NUMBER Forester Power Amplifier Assy. Harman Kardon 86221SG110 Legacy/Outback Power Amplifier Assy. Harman Kardon 86221AL71A WRX Power Amplifier Assy. Harman Kardon 86221VA020 WRX/Sti Power Amplifier Assy. Harman Kardon 86221VA030 Impreza Power Amplifier Assy Harman Kardon 86221FL00F Impreza Limited Power Amplifier Assy Harman Kardon 86221FL01F continued… Bulletin Number: 15-204-16R; Revised: 02/22/21 Page 12 AUDIO / NAVIGATION & POWER AMPLIFIER COMPONENT OUT-OF-WARRANTY EXCHANGE / REPAIR PROGRAM Vehicles outside the terms of the New Car Basic or Parts Warranties may utilize the Exchange/ Repair Program which is to be referenced as an “Out-of Warranty Exchange Program”. Subaru Added Security Gold Plus customers are entitled to this “out-of-warranty” exchange program when the failure meets the terms of the Agreement. The out-of-warranty exchange program is intended to enhance customer satisfaction by providing a prompt exchange with a quality factory serviced audio unit which has been refurbished to the highest standards. All out-of-warranty orders will be subject to availability. In case of low stock, “in-warranty” orders will take priority over “out-of-warranty” orders. In general, this program is for internal failures and does not include exchanges for damage (spilled liquid, scratches, etc.) Speak with the manufacturer to determine exchange eligibility. Out of Warranty Exchange Program procedures are outlined below. Please have the following information available when contacting the Service Center. Retailer Code Retailer Name and Address VIN – All 17 Characters Date of Vehicle Sale Vehicle Mileage Caller’s Name and Telephone Number Claim Number Face Plate ID Number (Clarion and Fujitsu Ten only) Subaru Part Number Customer Complaint Customer Last Name Clarion (United Radio) 1-800-448-0944 • Clarion exchange requests are processed by United Radio. • Exchange cores will be shipped UPS Ground or 2nd Day Air within 72 hrs. • Clarion offers a 1 yr. manufacturer’s warranty on these exchange units • Clarion will invoice the retailer for the cost of the exchange unit • Shipping charges for return of the core is the responsibility of the retailer • Cores must be returned to Clarion (United Radio) within 30 days • Delinquent cores will be invoiced to SOA who in turn will debit the retailer • There will be a restocking fee of 20% for all unused returned cores. Retailers will be invoiced by Clarion (United Radio) and are to make payment directly to Clarion (United Radio) for this fee. continued… Bulletin Number: 15-204-16R; Revised: 02/22/21 Page 13 Panasonic 1-800-423-8150 • Exchange cores will be shipped UPS Ground within 72 hours • Panasonic offers a 1 year manufacturer’s warranty on these exchange units. • Retailers will be invoiced by Panasonic for the cost of the exchange unit • Payments are to be made directly to Panasonic • Shipping charges for return of the core is the responsibility of the retailer • Cores must be returned to Panasonic within 30 days Kenwood 1-626-333-2435 NOTE: Kenwood does offer an “Out of Warranty” replacement program for some of their units. Please refer to the Kenwood Exchange Request Diagnostic Checklist under the category of Dealer Cost found in Subarunet….. Service…..Forms. • The Kenwood Service Center should be contacted preferably through the Kenwood Exchange Request Diagnostic Checklist for the available unit. Those units which are not available as an exchange may be repaired by Kenwood. The instructions to proceed with the repair process are noted below. ◦ The retailer places the repair request with the Kenwood Service Center and pays a minimum analysis and shipping fee. ◦ The retailer removes the unit from the vehicle and sends it to the Kenwood Service Center for repair. ◦ The Kenwood Service Center analyzes the unit and informs the dealer of additional repair costs. Repair costs will vary depending on the condition of the unit. ◦ If the customer does not agree to additional costs, the unit is returned to the retailer “as is” with no additional charges. If the customer agrees to the repair, Kenwood invoices the retailer and payments are to be made by the retailer directly to Kenwood. ◦ The Kenwood Service Center repairs the unit and returns it to the retailer. ◦ Fujitsu Ten 1-800-237-5413 * Exchange cores will be shipped UPS Ground or 2nd Day Air within 72 hrs. * Fujitsu Ten offers a 1 yr. manufacturer’s warranty on these exchange units * Fujitsu Ten will invoice the retailer for the cost of the exchange unit * Shipping charges for return of the core is the responsibility of the retailer * Cores must be returned to Fujitsu Ten within 30 days * Delinquent cores will be invoiced to SOA who in turn will debit the retailer * There will be a restocking fee of 20% for all unused returned cores. Retailers will be invoiced by Fujitsu Ten and are to make payment directly to Fujitsu Ten for this fee. Bulletin Number: 15-204-16R; Revised: 02/22/21 Page 14 CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS. Subaru Service Bulletins are intended for use by professional technicians ONLY. They are written to inform those technicians of conditions that may occur in some vehicles, or to provide information that could assist in the proper servicing of the vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do the job correctly and safely. If a condition is described, DO NOT assume that this Service Bulletin applies to your vehicle, or that your vehicle will have that condition. SUBARU OF AMERICA, INC. IS ISO 14001 COMPLIANT ISO 14001 is the international standard for excellence in Environmental Management Systems. Please recycle or dispose of automotive products in a manner that is friendly to our environment and in accordance with all local, state and federal laws and regulations. Myron and Davis 1-866-435-6789 • Exchange cores will be shipped via UPS Ground, 2nd Day or Next Day as per the request of the Retailer. • Myron & Davis offers a 1 yr. manufacturer’s warranty on these exchange units • Myron & Davis will invoice the dealer for the cost of the exchange unit • Core returns are not required. Parts must be scrapped according to the parts retention policy. • Unused cores may be returned within 60 days for which there will be no restock fee. Unused cores returned after 60 days will be charged a 25% restock fee. • Retailers will be invoiced by Myron & Davis and are to make payment directly to Myron & Davis for this fee. Harman Kardon (United Radio) 1-800-448-0944 • Harman Kardon exchange requests are processed by United Radio. • Exchange cores will be shipped UPS Ground or 2nd Day Air within 72 hrs. • Harman Kardon offers a 1 yr. manufacturer’s warranty on these exchange units • Harman Kardon will invoice the retailer for the cost of the exchange unit • Shipping charges for return of the core is the responsibility of the retailer • Cores must be returned to Harman Kardon (United Radio) within 30 days • Delinquent cores will be invoiced to SOA who in turn will debit the retailer • There will be a restocking fee of 20% for all unused returned cores. Retailers will be invoiced by Harman Kardon (United Radio) and are to make payment directly to Harman Kardon (United Radio) for this fee.
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