WUM-98 – Occupant Detection System – 2015-2018 Subaru Forester

October 3, 2019 NHTSA CAMPAIGN NUMBER: 19V701000

Occupant Detection System May Deactivate Airbag

If the connection loosens, the front passenger airbag may deactivate even though the seat is occupied, increasing the risk of injury to the front passenger in the event of a crash.

 

NHTSA Campaign Number: 19V701

Manufacturer Subaru of America, Inc.

Components AIR BAGS

Potential Number of Units Affected 366,282

 

Summary

Subaru of America, Inc. (Subaru) is recalling certain 2015-2018 Forester vehicles equipped with heated seats. An electrical connection in the front passenger seat for the Occupant Detection System (ODS) may loosen.

 

Remedy

Subaru will notify owners, and dealers will inspect and, as necessary, replace the ODS sensor mat harness, free of charge. Parts are not currently available. Owners will be notified of the recall beginning November 29, 2019, and will receive a second notice when remedy parts are available. Owners may contact Subaru customer service at 1-844-373-6614. Subaru’s number for this recall is WUM-98.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Subaru has a Recall


 

Subaru of America, Inc. (Subaru) is recalling certain 2015-2018 model year Forester vehicles to replace the passenger-side front airbag Occupant Detection System (ODS) harness.  A total of 366,282 U.S. vehicles will be affected by this recall.

 

AFFECTED VEHICLES:

Model Year Carline Production Date Range Vehicle count
2015-2018 Forester January 20, 2015 – August 01, 2017 366,282

Not all vehicles in the production range listed above are affected by this recall. Coverage must be confirmed by using the Vehicle Coverage Inquiry function on subarunet.com prior to repair.  This information is now available.

 

REASON FOR THIS RECALL:

Over time, due to a decrease in contact pressure between terminals in the ODS sensor mat harness, a temporarily unstable electrical connection may be possible.  If the connection is temporarily unstable, the ODS may not properly determine the status of the right front seat occupant.

 

SAFETY RISK:

If the ODS is unable to correctly determine the status of a front occupant, the airbag warning light may illuminate, and the front passenger airbag may deactivate even though the seat is occupied, increasing the risk of injury to the front passenger in the event of a crash.

 

DESCRIPTION OF THE REMEDY:

For all potentially affected vehicles, Subaru retailers will replace the ODS sensor mat harness with a new part at no cost to the customer.

 

OWNER NOTIFICATION:

Subaru will notify affected vehicle owners by first class mail in December advising them of this recall and that parts are not yet available.  Retailers will be advised when that notification begins.

UNTIL ODS SENSOR MAT HARNESS PARTS AVAILABILITY IS ANNOUNCED (UP TO 6 MONTHS), VEHICLES EXPERIENCING THIS CONDITION, WITH CONFIRMED DTC CODES, MUST BE INSPECTED FOLLOWING THE SERVICE PROCEDURES OUTLINED LATER IN THIS BULLETIN TO DETERMINE THE CORRECT REPAIR PATH.  IF A HARNESS-RELATED FAILURE IS DETERMINED, REPAIR WILL REQUIRE REPLACEMENT OF THE SEAT CUSHION ASSEMBLY USING EXISTING PARTS SUPPLY.  REPAIRS OF THIS TYPE MUST BE CLAIMED USING THE SPECIAL RECALL CLAIMS ENTRY PROCESS OUTLINED AT THE END OF THIS BULLETIN.

 

RETAILER RESPONSIBILITY:

Please be advised that it is a violation of Federal law for a dealer to deliver a new motor vehicle covered by a recall under a sale or lease until the defect is remedied.  Therefore, any Authorized Subaru Retailer failing to perform the applicable service procedures to correct all affected vehicles in their inventory prior to the vehicle being placed in service may be subject to civil penalties of up to $21,000 per violation (i.e., for each vehicle), as provided in 49 CFR §578.6 and will also be in breach of the Subaru Dealer Agreement.

Any vehicles listed in any recall/campaign that are in retailer stock must be:

  • Immediately identified.
  • Tagged or otherwise marked to prevent their delivery or use prior to repair.
  • Repaired in accordance with the repair procedures outlined in the Product Campaign Bulletin

Retailers are to promptly follow the applicable service procedures to correct all affected vehicles in their inventory (used, demo & SSLP).  Additionally, whenever a vehicle subject to this recall is taken into retailer inventory, necessary steps should be taken to ensure the recall correction has been made before selling or releasing the vehicle.

 

SERVICE PROCEDURE:

The following procedures are to be followed until supply of the recall part (harness) becomes available.  At that time, this bulletin will be updated with new Service Procedures.  ALWAYS check STIS for the latest version of this bulletin to ensure proper repair procedures are followed.

If a customer presents with a complaint of their AIRBAG warning light on and/or passenger ODS inoperative, use the following diagnostic process.  If the customer does not report a current concern with their AIRBAG light being on or ODS operation, please request they wait for official notification of recall parts availability for any further action.

Once the customer reported condition is confirmed, proceed with diagnosis as outlined here.

 

INSPECTION:

NOTES: 

  • There is enough room under the seat to access the harness label and perform the date / supplier code inspection without removing the seat assembly.
  • Do not pull on the sensor mat harness with excessive force. There is enough flexibility and slack in the harness available to access the label for this inspection.

TIP:  Take a photo of the label with a phone then review the image to get the necessary information.

 

Inspection Determination:

 

Step 1. If the date code (BROWN box in photo) on the label is AFTER 18074, the harness is OK. See additional **NOTE below.

 

Step 2. If the date code is 18074 or BEFORE AND has the supplier code 6578 (RED box in photo) on it, the harness is NG and the seat cushion assembly must be replaced.  Always order the most up-to-date part number seat cushion assembly for the VIN being repaired. Follow the Service Procedure in the applicable Service Manual for the repair.

  • 6578” indicates the supplier where parts produced prior to date code 18074 are considered NG. Parts produced on or after date code 18074 by supplier “6578” are OK for use.
  • 16” is the year (2016) and “232” is the 232nd day of the year: “16232”.

IMPORTANT:  The original part’s supplier code AND date code MUST be recorded on the document(s) submitted for claim reimbursement.  Use the following example: 6578-18074.

**NOTE: In the VERY RARE case where the harness is OK but the AIRBAG warning light is on with an ODS -related DTC in memory, submit a recall claim for inspection only.  Continue diagnosing the DTC following the modified Service Manual procedure provided below for reference as there may be another cause for this DTC. Refer to the Vehicle Coverage Inquiry to identify available coverage.

BEFORE proceeding with diagnosis of any ODS-related DTC. Always check to see if the passenger seat cushion is wet, contains moisture or has been exposed to excessively humid conditions for some time.  The seat cushion must be completely dry before proceeding with further diagnostics.  NEVER use a hair dryer or heat gun to dry the seat cushion.

Step Check Yes No
1. CHECK DTC.

Read the DTC of the occupant detection system.

Are any of DTC

B1760, B1761, B1771 and B1795 detected?

Perform the diagnosis according to DTC. Go to step 2.
2. CHECK POOR CONTACT OF CONNECTORS.

Check for poor contact of the connectors between the occupant detection control module and airbag control module.

Is there poor contact? Reconnect the connector. If condition is not improved, replace the Right Hand (RH) rear body harness. Go to step 3.
3. CHECK AIRBAG REAR HARNESS.

1)  Turn the ignition switch to OFF, disconnect the battery ground cable, and wait for 60 seconds or more.

2)  Disconnect the connectors (AB59) and (AB53) under the passenger’s seat.

3)  Disconnect the connectors (AB6, AB17, AB18) from the airbag control module, and connect the connector (1AG) in the test harness AG to connectors (AB6, AB17, AB18).

4)  Connect the connector (1AP) in the test harness AP to the connector (AB53).

5)  Measure the resistance between connector (6AG) in the test harness AG and connector (2AP) in the test harness AP.

Connector & terminal (6AG) No. 9 — (2AP) No. 1:

(6AG) No. 11 — (2AP) No. 2:

Is the resistance less than 10 Ω? Go to step 4. Replace the RH rear body harness.
4. CHECK AIRBAG REAR HARNESS.

Measure the resistance between connector (6AG) in the test harness AG and chassis ground.

Connector & terminal

(6AG) No. 9 — Chassis ground:

(6AG) No. 11 — Chassis ground:

(6AG) No. 9 — (6AG) No. 11:

Is the resistance 1 MΩ or more? Go to step 5. Replace the RH rear body harness.
5. CHECK OCCUPANT DETECTION HARNESS.

1)  Turn the ignition switch to ON.

2)  Measure the voltage between connector(2AP) in the test harness AP and chassis ground.

Connector & terminal

(2AP) No. 3 (+) — Chassis ground (–):

Is the voltage 10 V or more? Go to step 6. Check the battery voltage and fuse. If there is no fault, replace the RH rear body harness.
6. CHECK AIRBAG SYSTEM DTC.

1)  Turn the ignition switch to OFF.

2)  Reconnect the disconnected connector.

3)  Turn the ignition switch to ON.

4)  Read Airbag System current DTC.

Is DTC B1650 detected? If the condition is not improved, replace the occupant detection system (passenger side cushion & frame assembly).

If the condition is still not improved, then replace the airbag control module.

The system is currently normal.

Check if any other DTC is detected. If there is no current DTC, perform

Clear memory.

 

CLAIM REIMBURSEMENT AND ENTRY PROCEDURES:

Inspection or replacement of the seat cushion assembly for a vehicle included in this recall should not be claimed as a warranty repair.  Since the current status of the recall is “Open-Remedy not yet available”, normal entry procedures will cause issues when trying to submit a claim for this recall.  As a result, please follow the procedures below for submitting a claim under this Recall:

  • Gather a copy of the repair order for the inspection / replacement seat cushion.
  • For Inspection Only and / or replacement claims, the Repair Order must include the Original AND (if the seat bottom assembly was replaced) the replacement part’s supplier code and date information as outlined above in the Inspection Determination section.
  • Submit a warranty copy of the Repair Order along with a completed Claim Entry Form to:  [email protected]subaru.com.
  • Upon receipt of this information, the Claims Team will enter a recall claim accordingly.  In the VERY RARE case where inspection determines the harness is OK, the claim will pay 0.2 hours of labor for the harness label inspection ONLY.  In cases where the seat cushion assembly was replaced, the claim will pay 0.8 hours of labor for the harness label inspection AND replacement of the seat cushion assembly along with the appropriate dollar amount for the part.
  • Allow up to 3 business days for recall claim processing.  Once the recall claim is entered, the Approved recall claim will appear on the Daily Claim Detail Report.
  • Please direct any inquiries regarding this process or the status of documents that were sent to the Subaru Claims Helpline at: 866-782-2782, option 2.

REMINDER:  The original part’s supplier code AND date code MUST be recorded on the document(s) submitted for claim reimbursement.  Use the following format example: 6578-18074.



Subarunet Announcement

To:  All Subaru Retailers
From: Subaru of America, Inc.
Date: October 14, 2019

 

Frequently Asked Questions: 2015-18 MY Forester ODS Recall  WUM-98 

To assist with customer inquiries regarding the ODS recall, please use the attached list of answers to questions you can expect in the coming days.

 

  • Question: Does this recall affect all 2015-2018 MY Foresters?

Answer: No. Not all 2015-2018MY Foresters are affected by this recall. Coverage will be confirmed by using the Vehicle Coverage Inquiry function on Subarunet.com. If the vehicle is affected, additional details are described in the Product Campaign Bulletin. A total of 366,282 vehicles have been affected by this recall. Vehicles not equipped with a seat heater are not affected because the sensor mat harness connection is a different design.

 

  • Questions: What is an Occupant Detection System (ODS)?

Answer: The Occupant Detection System determines the presence and status of the occupant in the passenger seat to enable or disable the passenger side airbag from deployment in the event of an accident.

 

  • Question: Reason for the recall?

Answer: Over time, the terminals connecting the ODS harness to the sensor mat in the bottom of the passenger seat can develop an unstable electrical connection. If this happens, the ODS may not properly determine the correct status of the right front seat occupant and prevent the front passenger side airbag from deploying in the event of an accident.

 

  • Question: What is the recall remedy?

Answer: On affected vehicles, Subaru retailers will replace the ODS sensor mat harness with an enhanced part at no cost to the customer.

 

  • Question: When will customer notifications begin?

Answer: Customers will begin receiving notifications in early December. At that time, customers will be advised the remedy parts are not yet available. Once remedy parts become available, SOA will send customers another notification.

 

  • Question: When will remedy parts become available?

Answer: We expect to have an adequate supply of parts in 4 to 6 months. Once we have an adequate supply of remedy parts, we will send out another customer notification.

We currently have a very limited supply of ODS seat bottom assemblies available for customers who experience an ODS failure (airbag lamp illuminated) prior to the recall parts becoming available. To obtain one of these parts retailers will need to complete the diagnostics listed in the WUM-98 recall bulletin to determine if a replacement harness is needed.  If the diagnosis indicates the ODS seat bottom harness requires replacement, the retailer will need to contact a PIC (Parts Information Coordinator) and provide them customer information including the RO Number, VIN number, Mileage, ODS and Airbag Diagnostic Trouble Codes found, along with step by step diagnostic results.

Customers who have not experienced an ODS failure are ok to drive their vehicle until parts become available, provided they do not allow passengers in the right front seat.

 

  • Question: What if a customer vehicle does not have a current failure (airbag lamp illuminated), but the customer feels unsafe driving the vehicle?

Answer: The customer should be offered a Subaru service loaner at no charge until their car can be properly repaired. Please do your best to keep customers in Subaru vehicles rather than another brand.

 

  • Question: How long will the inspection and repair take?

Answer: The inspection will take 0.2 of an hour and if deemed necessary, the repair will take 0.8 of an hour.

 

  • Question: Can we obtain parts for pre-owned inventory?

Answer: No. Our current limited inventory is reserved for customer vehicles. Pre-owned inventory will need to be parked until remedy parts become available in 3-4 months. Please stay tuned for further information regarding curtailments provided by SOA.

 


4 Affected Products

Vehicle

MAKE MODEL YEAR
SUBARU FORESTER 2015-2018

12 Associated Documents

Recall Acknowledgement

RCAK-19V701-9184.pdf 263.929KB

Download (PDF, 258KB)


Defect Notice 573 Report

RCLRPT-19V701-9776.PDF 214.091KB

Download (PDF, 209KB)


Chronology

RMISC-19V701-1934.pdf 108.209KB

Download (PDF, 106KB)


Remedy Instructions and TSB

RCRIT-19V701-0743.pdf 1407.488KB

Download (PDF, 1.34MB)


Manufacturer Notices(to Dealers,etc) – Dealer Notification re Frequently Asked Questions: 2015-18 MY Forester ODS Recall WUM-98 dated 10-14-19.

RCMN-19V701-4567.pdf 169.934KB

Download (PDF, 166KB)


Manufacturer Notices(to Dealers,etc) – WUM-98 Forester Passenger-side Front Airbag ODS dated 10-8-19.

RCMN-19V701-4470.pdf 188.775KB

Download (PDF, 184KB)


Manufacturer Notices(to Dealers,etc) – Retailer Preowned Reimbursement Program – WUM-98 Forester Occupant Detection System (ODS) 10/22/19

RCMN-19V701-3876.pdf 319.383KB

Download (PDF, 312KB)


Remedy Instructions and TSB

RCRIT-19V701-8352.pdf 1440.442KB

Download (PDF, 1.37MB)


Manufacturer Notices(to Dealers,etc) – RCMN-19V701-4277 / 110119 WUM98 FAQ update Manufacturer Notices

RCMN-19V701-4277.pdf 92.742KB

Download (PDF, 91KB)


Manufacturer Notices(to Dealers,etc) – RCMN-19V701-8894 / 110119 WUM98 update Manufacturer Notices

RCMN-19V701-8894.pdf 173.541KB

Download (PDF, 169KB)


Manufacturer Notices(to Dealers,etc)- Parts Availability for Forester Occupant Detection System (WUM-98)

RCMN-19V701-6314.pdf 166.427KB

Download (PDF, 163KB)


Manufacturer Notices(to Dealers,etc)- Updated Retailer Preowned Reimbursement Program

RCMN-19V701-5529.pdf 176.329KB

Download (PDF, 172KB)


1 Associated Investigation

Occupant Detection System (ODS) Failure
NHTSA ID: PE19009
Dated opened: August 6, 2019

The Office of Defects Investigation (ODI) has received 51 complaints and additional Early Warning Report (EWR) data related to allegations of front passenger seat Occupant Detection System (ODS) malfunctions in model year (MY) 2016 through 2018 Subaru Forester vehicles. These vehicles use a capacitive type ODS, which is intended to classify the occupant of the passenger seat as either full-sized, small stature, a child seat or other object. The complaints report the ODS failed to operate properly, the SRS (Supplemental Restraint System) warning light illuminated, and/or the ODS incorrectly suppressed (turned off) the front passenger air bag when the seat was occupied by a full-sized passenger. In a frontal crash sufficient to warrant deployment, a suppressed air bag may increase the risk of injury to the occupant of the seat.

ODI is opening this investigation to assess the scope, frequency, and consequences of the alleged defect in the subject vehicles.

The ODI reports cited above can be reviewed at http://www-odi.nhtsa.dot.gov/owners/SearchSafetyIssues under the following (ODI) identification numbers: 11232569, 11230006, 11229301, 11228633, 11221676, 11221333, 11221048, 11220818, 11208734, 11205164, 11197003, 11194757, 11194451, 11192564, 11184937, 11184689, 11184544, 11182658, 11173781, 11172674, 11166156, 11165546, 11156964, 11154746, 11152921, 11151957, 11150824, 11149508, 11143434, 11142191, 11141206, 11140691, 11132985, 11131785, 11124557 (duplicate of VOQ 11105070), 11124239, 11111454, 11110572, 11110323, 11110111, 11105070, 11102823, 11100798, 11091464, 11083621, 11082273, 11067171, 11052876, 11052638, 11041443, 11031915, 11025406.


Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V701&docType=RCL



 


NHTSA ID Number: 10166925

Manufacturer Communication Number: Subaru Retailers

Summary

To support our retailers partners currently stocking certain 2015-2018MY pre-owned Subaru Forester vehicle affected by the WUM-98 ODS recall announced on October 8, 2019, Subaru of America, Inc. (SOA) is pleased to provide financial assistance during the time repairs are unavailable.


Retailer Preowned Reimbursement Program – WUM-98 Forester
Occupant Detection System (ODS)

https://www.nhtsa.gov/recalls?nhtsaId=10166925

https://static.nhtsa.gov/odi/tsbs/2019/MC-10166925-0001.pdf

Download (PDF, 312KB)


NHTSA ID Number: 10166905

Manufacturer Communication Number: Subarunet Announ

Summary

Subaru of America Inc.. (Subaru) is recalling certain 2015-2018 model year Forester vehicles to replace the passenger-side front airbag Occupant Detection System (ODS) harness. A total of 365,515 U.S. vehicles will be affected by this recall.


New Subaru Safety Recall: WUM-98 Forester Passenger-side Front Airbag ODS

Date: October 8, 2019

https://www.nhtsa.gov/recalls?nhtsaId=10166905

https://static.nhtsa.gov/odi/tsbs/2019/MC-10166905-0001.pdf

Download (PDF, 185KB)


NHTSA ID Number: 10166899

Manufacturer Communication Number: Subarunet Announ

Summary

Subaru of America, Inc. (Subaru) is recalling certain 2015-2018 model year Forester vehicles to replace the passenger-side front airbag Occupant Detection System (ODS) harness. A total of 355,151 U.S. vehicles will be affected by this recall.


Frequently Asked Questions: 2015-18 MY Forester ODS Recall WUM-98

Date: October 14, 2019

https://www.nhtsa.gov/recalls?nhtsaId=10166899

https://static.nhtsa.gov/odi/tsbs/2019/MC-10166899-0001.pdf

Download (PDF, 166KB)


NUMBER: WUM-98R
NHTSA ID: 19V-701
DATE: 10/14/19
REVISED: 10/22/19

https://www.nhtsa.gov/recalls?nhtsaId=10166904

https://static.nhtsa.gov/odi/tsbs/2019/MC-10166904-0001.pdf

Download (PDF, 1.34MB)


 

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  • Enjoyable Experience: Comes with 8.0” LED touch screen which is bigger and sensitive than DS808, and with one touch navigation menu, which make everything smooth, intuitive and simple. 5000mAh lithium-polymer battery provided around 5 hours of continuous use.
  • Online Update: Automatic system and software updates with real-time push message notifications via internet.
SaleBestseller No. 10
Autel MaxiDAS DS808K (Upgraded Version of DS708,DS808) OBD2 Scanner Code Reader Diagnostic Tool KIT Tablet Full Set Support Injector Key Coding with Autel Professional Carry Case
  • Upgrade version of Autel Maxidas DS708, based on the Android operating system, and features a fast quad-core processor, provides extensive coverage of OE-level diagnostics, cloud-based data manager saves customer and vehicle records, Scanner data and technician notes.
  • Cover 23 Special Services Function: Airbag Rest, Oil Reset, SAS Calibration, Tran Adaption, Reset parking brake pads after brake system replacement, DPF Regeneration, Battery Registration, TPMS Relearn, ABS brake bleeding, adjusting injectors, Key Fob Programming and etc.
  • The tool includes a lot of functionality test and special functions, fuel injector/fuel sync/monitor misfires/battery registrations/ graph real-time sensors/see crankshaft and camshaft position signals / PCM, TCM, body module, ABS, airbag and overhead console as well as bi-directional tests
  • Auto VIN technology can automatically identify the vehicle’s make, model and year information in no time. Display live data in text, graph & analog for easy data review. Relearn parking brake pad after replacement. Cover more than 80 US, Asian and European vehicle makes after 1996.
  • 1 Year Warranty and 12-month Free Software Online Opdate. Feel free to get technical support via email/Q&A from us, or hotline on our official site, if you are unsure if the scan tool is suitable for your vehicle.

Last update on 2019-11-13 / Affiliate links / Images from Amazon Product Advertising API

Last update on 2019-11-13 / Affiliate links / Images from Amazon Product Advertising API

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