NHTSA ID Number: 10166913
Manufacturer Communication Number: 15-253-19
Summary
This Service Information Bulletin provides the answer to potential inquiries regarding the STARLINK app being unable to play music files stored on a customer’s Android® phone / device through the head units (H/U) used in the applicable models listed above. This information is applicable ONLY to Android devices operating with Operating System (OS) version 10. IOS (AppleTM) devices are not affected.
40 Affected Products
Vehicles
| SUBARU | ASCENT | 2019-2020 |
| SUBARU | BRZ | 2017-2020 |
| SUBARU | CROSSTREK | 2015-2020 |
| SUBARU | FORESTER | 2017-2020 |
| SUBARU | IMPREZA | 2015-2020 |
| SUBARU | LEGACY | 2015-2019 |
| SUBARU | OUTBACK | 2015-2019 |
| SUBARU | WRX | 2017-2020 |
| SUBARU | WRX STI | 2017-2020 |
This Service Information Bulletin provides the answer to potential inquiries regarding the STARLINK app being unable to play music files stored on a customer’s Android® phone / device through the head units (H/U) used in the applicable models listed above. This information is applicable ONLY to Android devices operating with Operating System (OS) version 10. IOS (AppleTM) devices are not affected.
A new Android OS Version 10 was released on September 4th, 2019. Due to the incompatibility between the new (OS 10) and prior Android OS versions, the music playback function of the STARLINK MUSIC app is unavailable when using a H/U connected to an Android device operating with the new OS 10. Replacing the H/U will NOT address this condition.
At this time, SOA has no information on any wireless carrier’s schedule for when OS 10 will be available for their customers to download and install. SOA has confirmed, when using Android OS 10, the STARLINK Music app screen will hang up and display a rotating “loading” arrow as shown in the screenshot image below but, the H/U does start playback. This is NOT a H/U failure. Replacement of the H/U will NOT resolve this condition.
An update will be made available soon to the STARLINK App (NOT the H/U) to allow compatibility with OS 10. The software will be included as part of a new STARLINK app scheduled to be launched on “Google Play” and tentatively available for download by mid-November 2019.
Customers will need to check Google Play periodically for availability of the new STARLINK app.
SEOCONTENT-START
APPLICABILITY: 2015-19MY Legacy and Outback
2015-20MY Impreza
2015-20MY Crosstrek
2017-20MY Forester
2017-20MY WRX and WRX STI
2019-20MY Ascent
2017-20MY BRZ
SUBJECT: Music Playback Using STARLINK Music
Application Inoperative
IMPORTANT REMINDERS:
- SOA strongly discourages the printing and/or local storage of service information as previously released information and electronic publications may be updated at any time.
- Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
- Always refer to STIS for the latest service information before performing any repairs.
Bulletin Number: 15-253-19; Date: 10/18/19
SEOCONTENT-END
NUMBER: 15-253-19
DATE: 10/18/19
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