TIPS0119 – 2019 January TechTIPS Newsletter – Subaru

SEOCONTENT-START

Subaru Service and Technical Support Line Newsletter
January 2019
The Subaru TechTIPS newsletter is intended for use by professional Technicians ONLY. Articles are
written to inform those Technicians of conditions that may occur in some vehicles, or to provide
information that could assist in the proper servicing of the vehicle. Properly trained Technicians
have the equipment, tools, safety instructions, and know-how to do the job correctly and safely.
If a condition is described, DO NOT assume that your vehicle has or will have that condition.
Impreza, Legacy, Justy, Loyale, Outback, Forester, Subaru SVX, WRX, WRX STI, Baja, Tribeca,
BRZ, XV Crosstrek and “Quality Driven” are Registered Trademarks. Ascent is a trademark.
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is
friendly to our environment and in accordance
with all local, state and federal laws and
regulations.
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS
COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
SUBARU OF AMERICA, INC. IS
ISO 14001 COMPLIANT
01 QMR OF THE MONTH
We are pleased to announce this month’s Winner of QMR of the Month:
Daniel Graas-Hernandez from
Premier Subaru of Fremont in Fremont, CA
Daniel’s award-winning QMR outlined his diagnosis and repair of a 2018
Outback 3.6R which was towed in for being unable to restart after losing
power while driving. As often happens, the car started normally for
Daniel when he began his diagnosis but, there were DTCs P1603 and
P1604 stored in memory along with the CEL on. He was able to drive
vehicle over 20 miles with no issues. After some preliminary checks,
Daniel left the vehicle overnight, restarted it cold the next morning and,
within about 10 minutes of idling, the vehicle shut off and reset the
P1604 code. He tried to restart the engine but experienced extended
crank time along with a repeated start / stall condition. Using the SSM4,
Daniel performed a close inspection of the engine data while the hard
starting condition was occurring. He found the fuel injection pulse values
were extremely erratic. His next step was to verify the related ECM
I/O signals. While performing a wiggle test on crank sensor’s engine
harness connector, the engine immediately stalled. After restarting, he
duplicated the test and the engine stalled again. Daniel inspected the
harness connector pins closely and found no trouble. He was able to
get the engine to stall by moving the body of the sensor slightly toward
the passenger side. No abnormalities were found after removing it for
a closer inspection. Daniel then proceeded to swap the suspect crank
sensor with a known good part and after performing the same test again,
was unable to duplicate the stalling condition. Going one step further
and completing his “A-B-A” test, he reinstalled the original sensor and
confirmed the stalling condition again. Daniel concluded the sensor’s
internal failure was temperature-related and after replacing it with a new
part and retesting the data, normal operation was restored.
In appreciation for going the extra mile and sharing his experience with
us, Daniel will be receiving a $500.00 Snap-On gift card from his Field
Service Engineer:
A $500.00 Snap-On gift card.
©2019 Subaru of America, Inc. All rights reserved.
SUBARU TECHLINE HOLIDAYS
& HOURS OF OPERATION
Memorial Day: (Closed)
Monday, May 27, 2019
Independence Day: (Closed)
Thursday, July 4, 2019
Mon. – Thurs. 8:30AM – 7:30PM EST
Friday 10:30AM – 5:00PM EST
Saturday 9:00AM – 3:00PM EST
CONTINUED ON THE NEXT PAGE
home
ARTICLES CONTAINED
IN THIS ISSUE
CODE ARTICLE………………………….PAGE
(00) STIS New Releases……………….. 7-9
(01) QMR of the Month…………………. 1-2
(01) QMR of the Month Award
Presentations ……………………….. 2
(01) Subaru Technicians Honored at ASE
Annual Meeting……………………… 3
(01) Techline Case Follow Up……………. 4
(01) The Radio Keeps Playing and a “Turn
Off Engine Before Exiting” Message
Appears- Why?………………………. 4
(03) Selectable Shift Fork Identification
Marks………………………………… 5
(06) Tap or Click -Type Sound Heard When
Coming to A Stop- 2019MY Ascent…. 5
(07) 2019MY Forester, Driver Monitoring
System (DMS) Inoperative
*UPDATE*……………………………. 6
(12) Snowflake Type Damage to Glass….. 6
(15) Reporting Inaccurate Navigation Map
Data………………………………….. 7
(15) Unexpected / Abnormal Stop while
Operating Remote Engine Start…….. 7
Click on a title below to jump to the article.
Click the date located in the footer to return to page 1.
January 2019 TechTIPS Page 1 of 10
01 QMR OF THE MONTH
The other Regional winners selected from QMRs submitted during November 2018 were:
• Adam Kegg from Jim Thomas Subaru in Bedford, PA
• Brian Marcinkowski from North End Subaru in Lunenburg, MA
• Matt Kahl from Curry Subaru in Cortlandt Manor, NY
• Joseph Shirkey from North Park Subaru Dominion in San Antonio, TX
Any Subaru Technician can participate in the QMR of the Month program. See the February 2013 and
January 2016 issues of Tech TIPS for full details. You just might see your name and photo in a future issue
of Tech TIPS!
01 QMR OF THE MONTH AWARD PRESENTATIONS
Left to Right- AJ Stavana (DPSM) Jacob Lozano (Service Manager)
Daniel Hernandez (Technician) Anthony Bertucci (FSE)
CONTINUED ON THE NEXT PAGE
January 2019 TechTIPS Page 2 of 10
01 SUBARU TECHNICIANS HONORED AT ASE ANNUAL MEETING
Fifty-two automotive professionals were recognized on November 14, 2018, at the Fall Board of
Governors meeting of the National Institute for Automotive Service Excellence (ASE) held at Pier
Sixty-Six Hotel and Marina in Fort Lauderdale, Florida. The annual awards banquet spotlights
top scorers on the ASE Certification Tests. Forty-one companies from both OEM and Aftermarket
segments sponsored the individual Technician recognition awards in the Auto, Truck, Collision, Parts
and Service categories, along with awards for automotive instructors. In addition to looking for top
scores on ASE tests, award sponsors examine on-the-job excellence, community service and other
factors when selecting honorees.
These ASE annual awards spotlight top scorers on the ASE Certification tests from among the ranks
of the approximately quarter million ASE certified professionals nationwide. Subaru is proud to
have two Technicians, Dan Nelson and Abraham Giles, honored at this event. Dan Nelson, an ASE
Certified Automotive Technician at Larry Miller Subaru in Boise, Idaho, was honored with a national
achievement award as the Subaru/ASE Master Automobile Technician of the Year. Abraham Giles,
an ASE Entry Level Certified automotive apprentice at Shortline Subaru in Aurora, Colorado, was
honored with a national achievement award as the Subaru University/ASE Automobile Technician of
the Year. Presenting the awards were Dan Vespertino, Director, Service Technical and Ken Benson,
Training Field Operations Manager (both from Subaru of America); Ted Hayes, Chair of the ASE Board
of Directors; and Timothy Zilke, ASE President & CEO.
Pictured above: (L to R) Tim Zilke, Dan Vespertino,
Dan Nelson, Ken Benson, Ted Hayes
Pictured above: (L to R) Tim Zilke, Dan Vespertino,
Abraham Giles, Ken Benson, Ted Hayes
Additional information can be found at ase.com
CONTINUED ON THE NEXT PAGE
January 2019 TechTIPS Page 3 of 10
01 TECHLINE CASE FOLLOW UP
We would like to remind you of the importance of following up with us to update or close open Techline
cases. To those of you who work hard to keep your number of open cases minimized, we thank
you and really appreciate your efforts. The information provided back to us has been invaluable. We
understand everyone is busy, and time spent on the phone cuts into your productivity. But, keeping
the lines of communication open and flowing is essential and mutually beneficial. To help streamline
the process of calling the Techline, always get a case number and the name of the Representative
you speak with and be sure to record both of them for future reference. In an effort for us to help you,
please keep these points in mind:
• ALWAYS get the name of the Techline Representative you speak with
• ALWAYS get a case number
• ALWAYS follow up
• ALWAYS close your cases
To close a case when the concern is resolved, call 1-866-782-2782, select Option 3 for Techline,
press 1 to acknowledge the disclaimer, and press Option 8 to leave your message. You can also
close cases by emailing tech@subaru.com. Whether emailing or calling be sure to include your name,
retailer number, case number, last 8 digits of the VIN, and what was done to resolve the concern.
If you are awaiting an update from Techline and have not received a response within twenty-four (24)
hours or you need to update a case, please call in. DO NOT adopt the thinking “We are waiting to
hear from Subaru and until we do, there is nothing more we can do.” It is the retailer’s responsibility to
follow up with Techline.
Not sure if you have Pending Cases?
There is a report located on Subarunet to help you identify if your retailer has Pending Retailer Update
cases. Simply go to Subarunet > Service Operations & Technical > Reports – Techline > click on the
most recent date to view your “Pending Retailer Update” cases.
As always, your help and cooperation are essential to make this happen. Thank You!
THE RADIO KEEPS PLAYING AND A “TURN OFF ENGINE BEFORE EXITING” MESSAGE
APPEARS- WHY? 01
If the ignition on a Push-Button Start car is switched OFF before
the shift selector is placed in Park, the ignition mode changes to
ACC mode as indicated by the orange LED on the START button.
In this case, the radio remains on and a message will appear in
the combination meter display stating “Turn Off Engine Before
Exiting” even though engine is already OFF and the driver’s door
is opened. This is a normal operating characteristic. A similar
condition may occur if there is a concern with park switch or park
switch signal at the time the ignition is switched off. This condition
can easily be alleviated by starting the engine and shutting it back
off again while keeping the selector in Park.
CONTINUED ON THE NEXT PAGE
January 2019 TechTIPS Page 4 of 10
03 SELECTABLE SHIFT FORK IDENTIFICATION MARKS
Split case manual transmission shift forks should be checked and adjusted any time internal
transmission service is performed. Shift forks are identified by stamped numbers, or lack of stamped
numbers located near the roll pin hole. See below photo of selectable 1-2 shift forks.
3-4 and 5-6 are also selectable. Marks may be in a different area, but the mark will ALWAYS be
stamped into the fork.
06 TAP OR CLICK -TYPE SOUND HEARD WHEN COMING TO A STOP- 2019MY ASCENT
The Techline has received a small number of inquiries regarding a single “tap” or “click” -type sound
occurring just as the vehicle comes to a stop. The sound has been duplicated when using a “firm” level
/ amount of brake pedal pressure when stopping in both forward and reverse directions. The cause
has been identified as the change in friction coefficient between the brake pad and the brake rotor.
This sound is a normal operating characteristic, it has no effect on brake system performance. After
confirming proper vehicle braking operation and all braking components are assembled as designed,
no attempt should be made to address it should a customer concern arise.
CONTINUED ON THE NEXT PAGE
January 2019 TechTIPS Page 5 of 10
07 2019MY FORESTER, DRIVER MONITORING SYSTEM (DMS) INOPERATIVE *UPDATE*
A small number of field reports have been received with a concern involving the DMS system
being inoperative. One of these reports stated a DTC U0156 for Lost Communication was stored
in multiple modules. In addition, the seat memory feature was also found to be inoperative. After
performing extensive electrical diagnostics, the root cause was traced to a loose harness connector
located behind the lower exterior trim cover of the driver’s door mirror assembly. After re-seating the
connector and making sure it was fully locked in place, all systems returned to normal operation. The
photo below shows the loose connector.
*UPDATE: A production change was made to the routing of the wiring harness starting with
VIN KH452339.
NG OK
12 SNOWFLAKE TYPE DAMAGE TO GLASS
Damage resembling a snowflake inside glass
panes is caused by application of excessive
heat to the glass such as during the application
of window tint. This type of damage is not a
matter for warranty coverage.
CONTINUED ON THE NEXT PAGE
January 2019 TechTIPS Page 6 of 10
15 REPORTING INACCURATE NAVIGATION MAP DATA
Occasionally a customer will report the navigation map data is incorrect. Techline has received
reports of missing roads, turns where no road is present, inaccurate address information, etc.
Fortunately, map errors can easily be reported.
For Harman head units, simply go to www.subaru.com > Click For Owners > Click Navigation > Enter
the vehicle > Click “Search for Updates” > Click “Report Inaccurate Map Data”.
For Denso 10 / D10 head units follow this link: https://help.here.com/en/support/solutions/
articles/24000009505-where-can-i-report-problems-with-the-map-in-here-wego-
15 UNEXPECTED / ABNORMAL STOP WHILE OPERATING REMOTE ENGINE START
When an owner uses the MySubaru mobile application to start the vehicle engine remotely more than
once without starting the vehicle normally they may receive an email from MySubaru stating there was
an unexpected or abnormal stop. This is due to runtime restrictions built in to the Telematics system.
This is a normal operating characteristic and no attempt should be made to repair it.
00 STIS NEW RELEASES
ITEM CODE ITEM TYPE TITLE
CREATED
DATE
MSA5P3933T
Technician
Reference Booklet
Engine Valve Spring Replacemen… 18-Jan-19
MSA5P3931T
Technician
Reference Booklet
2019 Forester New Technology T… 17-Jan-19
14-22-16R
Technical Service
Bulletin
Special Service Tool Cross Ref… 17-Jan-19
WTY-84R
Subaru Product/
Campaign Bulletin
2.0L Engine Valve Spring Fract… 16-Jan-19
15-205-16R
Technical Service
Bulletin
Reprogramming File Availabilit… 14-Jan-19
WUA-86R
Subaru Product/
Campaign Bulletin
Harman Kardon Head Unit Reprog… 14-Jan-19
TKC-19
Subaru Product/
Campaign Bulletin
Takata Front Passenger Airbag … 14-Jan-19
TKB-19
Subaru Product/
Campaign Bulletin
Takata Front Passenger Airbag … 14-Jan-19
All revised publications are highlighted in yellow. CONTINUED ON THE NEXT PAGE
January 2019 TechTIPS Page 7 of 10
ITEM CODE ITEM TYPE TITLE
CREATED
DATE
TKA-19
Subaru Product/
Campaign Bulletin
Takata Front Passenger Airbag … 14-Jan-19
11-188-19
Technical Service
Bulletin
DTC P0300 Reprogramming File A… 11-Jan-19
04-23-18R
Technical Service
Bulletin
Power Steering System Diagnost… 11-Jan-19
12-255-18R
Technical Service
Bulletin
Rear Door Handle Frame- Design… 10-Jan-19
17-17-13R
Technical Service
Bulletin
Event Data Recorder (EDR) Func… 10-Jan-19
H671SXC003
Accessory Installation
Guide
PORT INSTALLATION: Ascent Acce… 9-Jan-19
H671SSJ003
Accessory Installation
Guide
PORT INSTALLATION: 2019MY Fore… 9-Jan-19
16-103-16R
Technical Service
Bulletin
Transmission Fluid Seepage 8-Jan-19
15-236-18
Technical Service
Bulletin
Reprogramming File Availabilit… 7-Jan-19
15-211-17R
Technical Service
Bulletin
Reprogramming File Availabilit… 7-Jan-19
WUA-86R
Subaru Product/
Campaign Bulletin
Harman Kardon Head Unit Reprog… 7-Jan-19
WTY-84
Subaru Product/
Campaign Bulletin
2.0L Engine Valve Spring Fract… 4-Jan-19
WTZ-85R
Subaru Product/
Campaign Bulletin
Harman Kardon Head Unit FMVSS … 4-Jan-19
15-205-16R
Technical Service
Bulletin
Reprogramming File Availabilit… 28-Dec-18
01-178-18
Technical Service
Bulletin
Body Plugs for Tie-Down Access 28-Dec-18
WVJ-20R
Subaru Product/
Campaign Bulletin
Fuel Pump Outlet Pipe 21-Dec-18
16-118-18
Technical Service
Bulletin
DTC P1518, TCM Reprogramming F… 21-Dec-18
11-187-18
Technical Service
Bulletin
Hesitation on Acceleration- EC… 21-Dec-18
All revised publications are highlighted in yellow. CONTINUED ON THE NEXT PAGE
00 STIS NEW RELEASES
January 2019 TechTIPS Page 8 of 10
ITEM CODE ITEM TYPE TITLE
CREATED
DATE
L101SSJ000
Accessory Installation
Guide
FORESTER TRAILER HITCH 20-Dec-18
J6010FS000
Accessory Installation
Guide
2019 Forester Battery Warmer I… 20-Dec-18
07-144-18
Technical Service
Bulletin
Tail Lamp (Rear Combination La… 20-Dec-18
11-183-18R
Technical Service
Bulletin
DTC P0045 ECM Reprogramming Fi… 19-Dec-18
01-167-08R
Technical Service
Bulletin
Recommended Materials (All Veh… 18-Dec-18
SUTTIPSLOC Other/Miscellaneous TechTIPS Article Locator Index… 18-Dec-18
14-22-16R
Technical Service
Bulletin
Special Service Tool Cross Ref… 14-Dec-18
All revised publications are highlighted in yellow. CONTINUED ON THE NEXT PAGE
00 STIS NEW RELEASES
January 2019 TechTIPS Page 9 of 10
*** NOW YOU CAN E-MAIL YOUR TECHTIPS INPUT AND SUGGESTIONS TO: TECH@SUBARU.COM ***
SUBARU TECHLINE Monday – Thursday 8:30 am to 7:30 pm
Hours of Operation Friday 10:30 am to 5 pm and Saturday 9 am to 3 pm
This is your chance to offer suggestions for use in future issues of TechTIPS! Make sure
that if you e-mail us, you place in the subject line of your e-mail “For TechTIPS Newsletter”.
Thank you!
MODEL:
YEAR:
VIN:
Description of situation encountered:
Your suggestion for repair procedure, product improvements, etc.:
Please attach separate sheets, if necessary. You may also want to include Service Manual
diagrams or references, or your own drawings to assist in describing your suggestion. All
information submitted becomes the property of Subaru of America, Inc. Permission is granted to
Subaru of America, Inc. to print your name and suggestions in TechTIPS and other Subaru of
America, Inc. publications. Mail items to: PO Box 9103; Camden, NJ 08101-9877.
Your Name:
Signature:
Dealer’s Name:
City:
Date:
Dealer Code:
January 2019 TechTIPS Page 10 of 10

SEOCONTENT-END