NHTSA ID Number: 10154408
Manufacturer Communication Number: 12-255-18R
Summary
This bulletin outlines a design change made to the inner frame assembly used with the silver (“chrome”) type outer door handle to improve its reliability.
1 Affected Product
Vehicle
SUBARU | ASCENT | 2019 |
INTRODUCTION:
This bulletin outlines a design change made to the inner frame assembly used with the silver (“chrome”) type outer door handle to improve its reliability.
PRODUCTION CHANGE INFORMATION:
The new rear door handle frame assemblies were incorporated into production starting with VIN K3445609.
PART INFORMATION:
| Description | Part Number |
| FRAME ASSEMBLY- REAR DOOR OUTER RIGHT | 62142XC12A |
| FRAME ASSEMBLY- REAR DOOR OUTER LEFT | 62142XC13A |
NOTE: The changes were made to the Frame Assembly, not the outer door handle. See illustration below.
SERVICE PROCEDURE / INFORMATION:
REMINDER: Customer satisfaction and retention start with performing quality repairs.
The service procedures for replacing the rear door handle frame assembly remain unchanged. Always refer to the applicable Service Manual and review the full requirements of the repair being performed. The Service Manual procedures contain information critical to performing an effective repair the first time and every time. This includes but is not limited to: important SAFETY precautions, proper inspection criteria, necessary special tools, required processes and related onetime-use parts needed for a complete and lasting repair.
- If the customer reports there are times when the rear door(s) is unlocked but cannot be opened from outside the vehicle, replace the corresponding Frame Assembly following the procedure in the applicable Service Manual. If the door will not open when presented, let it cool to room temperature or colder and try again to open it before attempting any internal dismantling.
SEOCONTENT-START
APPLICABILITY: 2019MY Ascent “Touring” Models
SUBJECT: Rear Door Handle Frame- Design Change
WARRANTY / CLAIM INFORMATION:
For vehicles within the Basic New Car Limited Warranty period, this repair may be submitted using the following claim information:
| Labor Description | Labor Operation # | Labor Time | Fail Code |
| ONE OUTER DOOR HANDLE &/OR FRAME R&R | B915-561 | 0.4 | XDY-43 |
| ADDITIONAL OUTER DOOR HANDLES &/OR FRAMES | C915-565 | 0.3 |
IMPORTANT REMINDERS:
- SOA strongly discourages the printing and/or local storage of service information as previously released information and electronic publications may be updated at any time.
- Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
- Always refer to STIS for the latest service information before performing any repairs.
SEOCONTENT-END
NUMBER: 12-255-18R
DATE: 12/13/18
REVISED: 01/10/19
NUMBER: 12-255-18
DATE: 12/13/18
[bucket id=”1658″ title=”Subaru Door Handle Cover”]