NHTSA ID Number: 10164392
Manufacturer Communication Number: 15-172-14R
Summary
This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure. The exchange program policy can also be found in Sections 8.4.9 and 11.2.10 of your Claims Policies and Procedures Manual found in subarunet.
NUMBER: 15-172-14R
DATE: 09/26/14
REVISED: 08/23/19
INTRODUCTION
This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure. The exchange program policy can also be found in Sections 8.4.9 and 11.2.10 of your Claims Policies and Procedures Manual found in subarunet.
CONTENTS
Within the terms of the Basic New Car Warranty and the one year Replacement Parts Warranty the Exchange Program provides for replacement of a defective unit from the manufacturer.
In the event the vehicle is “New” and “In-stock”, inform the Service Center. A new unit will be supplied rather than a remanufactured unit. If the Service Center is unable to provide a new unit, immediately contact a Subaru
Retailer Claims Specialist at 1-866-782-2782 prior to placing an order for further instructions.
Replacement of a new unit, other than new units supplied through the exchange program, requires authorization from a Subaru of America, Inc. Retailer Claims Specialist at 1-866-7822782. An authorization code will be provided and must be included upon claim submission.
Vehicles that have been placed in demo service should use exchange units only.
EXCHANGE PROCEDURE FOR ALL EXCHANGE COMPONENTS
- The defective chassis should remain in the vehicle until the exchange unit is installed.
- Contact the applicable Service Center with the following information:
- Retailer Code
- Retailer Name and Address
- VIN – All 17 Characters
- Date of Vehicle Sale
- Vehicle Mileage
- Caller’s Name and Telephone Number
- Claim Number
- Chassis Model Number, ID Code and/or the Subaru Part Number. Clarion requires the front faceplate ID number.
- Customer Complaint
- Customer Last Name ..
At this time, the Service Center will issue an exchange number. It is required that this number be provided upon claim submission.
An exchange chassis along with an exchange form will be shipped within 72 hours. If the exchange chassis is not received within 5 days, call the Service Center. Provide the operator with the exchange number when making inquiries.
- Install the exchange unit as soon as possible upon receipt. Return the defective chassis to the manufacturer within 30 days. Return freight charges may be claimed as sublet, provided the repair was performed under the terms of the Basic New Car Warranty. Copies of the freight invoice should be attached to the repair order.
If the exchange unit has not been installed or the failed chassis has not been returned within 30 days, contact the Service Center. Reference the exchange number and explain the circumstances causing the delay. An extension will be granted or the retailer will be instructed to return the exchange unit. Failure to comply will result in a “charge back” to the retailer for the cost of the exchange unit.
The retailer must return the failed component in the same approved packaging that the exchange unit arrived in. A hard copy of the printout from the on-line order or the Exchange Request Form must be included in the core return package. Failure to use proper packaging could result in a “charge back” for the cost of the exchange unit and shipping.
NOTE: Activation of all subscription based services is the responsibility of the vehicle owner.
NOTE: Do not disassemble any unit to retrieve a lodged CD prior to returning to the manufacturer. See Section 8.4.9.4 for the policy on returning the CD(s) to the customers.
NOTE: For the “Audio Out of Warranty Exchange / Repair Program” refer to Added Security Section 11.2.10
MANUFACTURERS BY COMPONENT
Audio/Satellite
Clarion Service Center is open from: 8am-5:30pm Eastern Time at 1-800-347-8933. An Exchange fax form is also available. This form is found on Subarunet/Service/Forms/ Exchange Forms.
Fujitsu Ten Service Center is open from 7am-5pm Pacific Time at 1-800-237-5413. The Exchange Fax Form is found on Subarunet/Service, Forms/Exchange Forms. You can also place your order on the web at https://www.f10ncs.com
NOTE: Beginning with the 2015 model year, some Fujitsu Ten Legacy and Outback Audio units will not include navigation; therefore, no SD card will be applicable.
Audio/Navigation/Satellite
Fujitsu Ten Service Center is open from 7am-5pm Pacific Time at 1-800-237-5413. The Exchange Fax Form is found on Subarunet/Service/Forms.
NOTE: Beginning with the 2015 model year, the Legacy and Outback Audio/Navigation units use a micro SD Card. The SD Card is not to be returned to Fujitsu Ten with the defective unit. The existing SD Card will function properly with the exchange unit provided.
Power Amplifier
Exchange order requests are to be made via the Web Portal
Harman Kardon exchange requests are processed by United Radio. The United Radio Service Center is open from 8am – 8pm Eastern Time at 1-800-448-0944.
Exchange units are ordered online using the link found in Subarunet/ Service
Operations & Technical/ Forms/Downloads / Harman Kardon Registration Instructions (urdealerservices.com) Ordering Instructions
RETURN OF LODGED CD’S
In the event a CD becomes lodged in the CD Player, do not disassemble the unit to retrieve the CD. Please use the following procedure:
- Follow the normal exchange procedures for requesting a replacement unit.
- For the lodged CD, record a daytime telephone number where the customer can be reached and retain in the customer’s file.
- Remove the defective unit from the vehicle and return it to the manufacturer. The CD that has been successfully removed by the manufacturer will be returned directly to the retailer within 10 calendar days. It is the retailer’s responsibility to notify the customer when the CD(s) are returned.
NOTE: In the event a CD has been damaged, the manufacturer will reimburse the customer through the retailer at $15.00 per damaged CD. The retailer must in turn reimburse the customer. Only commercially produced CD(s) can be included in the reimbursement program.
SATELLITE ACTIVATION INSTRUCTIONS
If you need to perform a warranty exchange on any radio that is factory equipped with satellite radio, please follow the instructions below. Going through the process will ensure that any fee for the new radio is waived and will ensure your customer continues to receive their satellite radio programming without any interruption of service.
Step 1. Call Sirius XM Dealer Support at 1-800-852-9696 and let the agent know you are doing a warranty exchange on a Subaru vehicle.
Step 2. Provide the agent with the old Radio ID and ask them to transfer the service on this radio to the new Radio ID. Confirm with the agent that the old Radio ID has been deactivated.
(To find the Radio ID, go into satellite radio mode and tune to channel “0”, the Radio ID will display for you, it will be 8 alpha-numeric characters long).
Step 3. Confirm which services you are transferring e.g. Audio only or Audio and Traffic.
Step 4. Ask the SXM Dealer support agent to send an activation signal to the new radio and confirm the radio is working. Retailers can also perform a signal refresh if necessary by entering in the Radio ID into the following URL, www.siriusxm. com/oemrefresh
NOTE: If the unit is inoperative, call Sirius XM for assistance in identifying the existing radio ID number.
EXCHANGE NUMBER EXAMPLES AND SERVICE CENTER PHONE NUMBERS FOR AUDIO / NAVIGATION
The Audio Exchange Program provides for replacement of a defective Audio/Navigation unit with an exchange unit from the manufacturer.
The applicable Service Center for each manufacturer should be contacted, and at that time, the Service Center will issue an exchange number. It is required that this number be provided upon claim submission.
Below are examples of the audio exchange numbers and the telephone number for the Service Center for each manufacturer.
AUDIO EXCHANGE NUMBER EXAMPLES
Clarion Exchange Number Example (ERS#) …………………..0000000001
Fujitsu Ten Exchange Number Example (Claim ID) ………..5YB000000
AUDIO SERVICE CENTER CONTACT INFORMATION AND HOURS OF OPERATION.
Clarion 1-800-347-8933 8am-5:30pm Eastern Time
Fujitsu Ten 1-800-237-5413 7am-5pm Pacific Time https://www.f10ncs.com
VEHICLE APPLICATIONS – AUDIO / NAVIGATION
See PDF Bellow…
POWER AMPLIFIER EXCHANGE NUMBER EXAMPLE:
Harman Kardon Exchange Number Example – Orders placed prior to 7/9/19
R.A. Number 9MW741
Harman Kardon Exchange Number Example – Orders placed after 7/9/19… MCO # 1234567890 (Ten Digits – All Numbers)
POWER AMPLIFIER SERVICE CENTER CONTACT INFORMATION AND HOURS OF OPERATION
Harman Kardon Service Center is open from 8am-8pm Eastern Time at 1-800-448-0944
VEHICLE APPLICATIONS – POWER AMPLIFIER
See PDF Bellow…
AUDIO COMPONENT OUT-OF-WARRANTY EXCHANGE / REPAIR PROGRAM
Vehicles outside the terms of the New Car Basic or Parts Warranties may utilize the Audio
Exchange/Repair Program which is to be referenced as an “Out-of Warranty Exchange Program”. Subaru Added Security Gold Plus customers are entitled to this “out-of-warranty” exchange program when the failure meets the terms of the Agreement.
The out-of-warranty exchange program is intended to enhance customer satisfaction by providing a prompt exchange with a quality factory serviced audio unit which has been refurbished to the highest standards.
All out-of-warranty orders will be subject to availability. In case of low stock, “in-warranty” orders will take priority over “out-of-warranty” orders. In general, this program is for internal failures and does not include exchanges for damage (spilled liquid, scratches, etc.) Speak with the manufacturer to determine exchange eligibility.
Out of Warranty Exchange Program procedures are outlined below. Please have the following information available when contacting the Service Center.
Retailer Code
Retailer Name and Address
VIN – All 17 Characters
Date of Vehicle Sale
Vehicle Mileage
Caller’s Name and Telephone Number
Claim Number
Chassis Model Number, ID Code and/or the Subaru Part Number (Clarion requires the front faceplate ID Number)
Customer Complaint
Customer Last Name
Clarion: 1-800-347-8933
- The program includes 2002 and later model years based on availability
- Exchange cores will be shipped UPS Ground within 72 hours.
- Clarion offers a 1 year manufacturer’s warranty on these exchange units.
- Clarion will invoice the dealer for the cost of the exchange unit.
- Shipping charges for return of the core is the responsibility of the retailer. Cores must be returned to Clarion within 30 days
- Delinquent cores will be invoiced to SOA who in turn will issue a debit to the dealership
- There will be a restocking fee of 20% for all unused returned cores. Retailer will be invoiced by Clarion and are to make payment directly to Clarion for this fee. Panasonic: 1-800-423-8150
- The program includes 2002 and later model years based on availability
- Exchange cores will be shipped UPS Ground within 72 hours
- Panasonic offers a 1 year manufacturer’s warranty on these exchange units.
- Retailers will be invoiced by Panasonic for the cost of the exchange unit
- Payments are to be made directly to Panasonic
- Shipping charges for return of the core is the responsibility of the retailer
- Cores must be returned to Panasonic within 30 days
Kenwood: 1-626-333-2435
NOTE: Kenwood does offer an “Out of Warranty” replacement exchange program for some of their units. Please refer to the Kenwood Exchange Request Diagnostic Checklist under the category of Dealer Cost found in subarunet….. Service…..Forms.
- The Kenwood Service Center should be contacted preferably through the Kenwood Exchange Request Diagnostic Checklist (https://www.fthgroupinc.com/service/ request_oem_subaru_us_dealerconfirm.php) for the available unit.
Those units which are not available as an exchange may be repaired by Kenwood. The instructions to proceed with the repair process are noted below.
- The retailer places the repair request with the Kenwood Service Center and pays a minimum analysis and shipping fee.
- The retailer removes the unit from the vehicle and sends it to the Kenwood Service Center for repair.
- The Kenwood Service Center analyzes the unit and informs the dealer of additional repair costs. Repair costs will vary depending on the condition of the unit.
- If the customer does not agree to additional costs, the unit is returned to the retailer “as is” with no additional charges.
- If the customer agrees to the repair, Kenwood invoices the dealer and payments are to be made by the retailer directly to Kenwood.
- The Kenwood Service Center repairs the unit and returns it to the retailer.
Fujitsu Ten 1-800-237-5413
- The program includes 2010 and later model years based on availability
- Exchange cores will be shipped UPS Ground or 2nd Day Air within 72 hrs.
- Fujitsu Ten offers a 1 yr. manufacturer’s warranty on these exchange units
- Fujitsu Ten will invoice the dealer for the cost of the exchange unit
- Shipping charges for return of the core is the responsibility of the retailer
- Cores must be returned to Fujitsu Ten within 30 days
- Delinquent cores will be invoiced to SOA who in turn will debit the retailer
- There will be a restocking fee of 20% for all unused returned cores. Retailers will be invoiced by Fujitsu Ten and are to make payment directly to Fujitsu Ten for this fee.
Myron and Davis 1-866-435-6789
- The program includes all model years based on availability.
- Exchange cores will be shipped via UPS Ground, 2nd Day or Next Day as per the request of the Retailer.
- Myron & Davis offers a 1 yr. manufacturer’s warranty on the exchange unit.
- Myron & Davis will invoice the dealer for the cost of the exchange unit.
- Core returns are not required. Parts must be scrapped according to the parts retention policy.
- Unused cores may be returned within 60 days for which there will be no restock fee. Unused cores returned after 60 days will be charged a 25% restock fee.
- Dealers will be invoiced by Myron & Davis and are to make payment directly to Myron & Davis for this fee.
10 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| SUBARU | BRZ | 2015 |
| SUBARU | CROSSTREK | 2015 |
| SUBARU | FORESTER | 2015 |
| SUBARU | IMPREZA | 2015 |
| SUBARU | LEGACY | 2015 |
| SUBARU | OUTBACK | 2015 |
| SUBARU | WRX | 2015 |
| SUBARU | WRX STI | 2015 |
| SUBARU | XV CROSSTREK | 2015 |
| SUBARU | XV CROSSTREK HYBRID | 2015 |
1 Associated Document
Manufacturer Communications
NUMBER: 15-172-14R
DATE: 09/26/14
REVISED: 08/23/19
MC-10164392-0001.pdf 1043.344KB
NHTSA ID Number: 10092012
Manufacturer Communication Number: 15-172-14R
Summary
THIS BULLETIN CONTAINS ILLUSTRATIONS OF EXCHANGE COMPONENTS AND THEIR MANUFACTURER AS WELL AS A DESCRIPTION OF THE PROPER EXCHANGE PROCEDURE. THE EXCHANGE PROGRAM POLICY CAN ALSO BE FOUND IN SECTIONS 8.4.9 AND 11.2.10 OF YOUR CLAIMS POLICIES AND PROCEDURES MANUAL FOUND IN SUBARUNET. 2015MY SUBARU VEHICLES
1 Associated Document
Service Bulletin Document
NUMBER: 15-172-14R
DATE: 09/26/14
REVISED: 07/29/15
SB-10092012-2280.pdf 1108.064KB
NHTSA ID Number: 10233046
Manufacturer Communication Number: 1517214R
Summary
Exchange Component Identification and procedures
1 Associated Document
Manufacturer Communications
NUMBER: 15-172-14R
DATE: 09/26/14
REVISED: 11/25/14
MC-10233046-9999.pdf 895.851KB
NHTSA ID Number: 10234927
Manufacturer Communication Number: 1517214
Summary
Exchange Component Identification and prcedures
1 Associated Document
Manufacturer Communications
NUMBER: 15-172-14
DATE: 09/26/14
MC-10234927-9999.pdf 764.832KB
- Application:This plug and play power wiring Harness is used when installing an Android aftermarket stereo, connects the aftermarket stereo harness to the vehicles factory harness. Designed specifically to fit the compatible vehicles follow list, plugs into the factory harness without cutting any wires, standard color coded wires provide a consistent and simplified installation.
- Compatible Car models: Fits for Subaru Forester XV WRX Levorg 2012-2017, Subaru Outback Legacy 2012+ High-End.Support Harman Kardon Amplifier OEM backup camera
- Features:Support Harman Kardon Amplifier OEM backup camera, navigation, steering wheel control. Plug and Play to factory car connectors, no need to cut original car harness.
- NOTICE 1: This car radio power harness is not suitable for Pioneer/Sony/Keenwood/ATOTO/Alpine. It is only suitable for the aftermarket Android radio with universal 16pin power socket like shown in description.
- NOTICE 2: This harness is for High End, it support factory backup camera, navigation,
- DIMENSIONS: 10.43" x 9.21" x 2.25", WEIGHT: 4.37 lbs
- SPECS: Monoblock, Class A/B, 2Ω Stable, MOSFET Power Supply, 1100 Max x 1 @ 2 Ohms, 550 Max x 1 @ 4 Ohms
- SPECS CONT'D: Low Pass Filter, Bass Boost, Input Sensitivity, Illuminated Logo, Thermal, Short and Overload Protection Circuits, Remote Subwoofer Control
- INPUTS/OUTPUTS: RCA & Speaker Level Inputs
- WARRANTY: BOSS Audio Systems provides a powerful 6-year platinum online dealer warranty so long as the purchase is made through Amazon.com. We strongly encourage professional installation of this product to ensure proper and safe functionality
- 【Your Daily Commute De-Stresser】Transform your daily drive from a stressful chore into your favorite part of the day. This amplifier delivers thunderous, clean power (170W RMS x 4 @ 2Ω, <1.5% THD) with dual bridged channels outputting 340W. Easily powers demanding speakers and subwoofers for an immersive. Feel the bass in your chest and hear every detail for an immersive, high-fidelity audio experience.
- 【Studio-Quality Sound】Engineered with Class AB circuitry and a >90dB signal-to-noise ratio, this amp eliminates distortion and background fuzz. Whether it’s the punch of hip-hop or the subtle layers of jazz, you get rich, accurate sound reproduction that makes every song feel like a live performance.
- 【Built for Durability & Safe Operation】The sturdy aluminum housing promotes optimal heat dissipation, while dual 25A fuses and integrated protection circuitry guard against short-circuit, overload, and thermal issues—keeping your system running reliably. So you can enjoy the beat without worrying about overheating or shutdowns.
- 【Straightforward Installation in Most Vehicles】Designed with universal compatibility and clearly marked connections—including power, ground, remote, and RCA inputs—for a tool-free setup process that works with nearly all car audio systems.
- 【Protection Mode Note】 Automatic protection may activate due to input wiring issues or voltage instability (e.g., if the remote wire is not connected to the head unit, or if voltage fluctuates when opening the car door). To resolve, disconnect the power and reconnect the three main wires—protection should release automatically. If the issue persists, replace the input wiring.
- Power - 2000 Watts MAX x 1 @1-Ohm, 1000 Watts RMS x 1 @1-Ohm, 650 Watts RMS x 1 @2-Ohms,400 Watts RMS x 1 @4-Ohms
- Class D - Power loss is significantly reduced making the amplifier highly efficient. Excess energy is stored until it’s needed instead of being converted into heat. Reduction in size/weight, reduced power waste, smaller heat sink, compact circuitry
- 1 Ohm Stable - Able to continuously power loads of 1 Ohm without encountering difficulties such as overheating. Typically made to power up subwoofers that demand the heavier power load requirements to be able to perform the way they were made to
- To keep both your car and the stereo amp safe, this ZE1000.1 is equipped w/ thermal, overload and short circuit protection. Has been specially designed from the bottom up to provide safe and high quality sound in a sturdy form factor
- Specs - Dimensions: 11” x 6.9” x2”, Weight 6.6 lbs.
- Use this adapter to make your installation of an amplifier to the factory system faster with a cleaner install. Use this plug and play adapter so you don't have to cut or splice into the factory wiring. Provides RCA output and a power wire for the remote amplifier turn on connection. Adjustable gain output. Connection is done at back of radio.
- VERY IMPORTANT----PLEASE READ BEFORE PURCHASE---- Not compatible with factory amplified stereo systems like JBL, Bose, etc. Only works with factory non-amplified systems- no external factory amp.
- Compatible vehicles: No factory external amplifier- Made for Subaru: 2019-2022 Ascent;; 2013-2022 BRZ;; 2016-2023 Crosstrek;; 2016-2020 Forester;; 2009-2013 Forester (vehicles with Factory NAV only and with SD card NAV- won't work with DVD based NAV);; 2014-2015 Forester (vehicles with Factory NAV only);; 2012-2014 Subaru Impreza (vehicles with Factory NAV only);; 2015-2023 Impreza;; 2015-2019 Legacy;; 2015-2019 Outback;; 2016-2021 WRX;; 2013-2014 Subaru XV Crosstrek (vehicles with Factory NAV only);; 2015-2016 XV Crosstrek
SEOCONTENT-START
Bulletin Number: 15-172-14R; Revised: 08/23/19 Page 1 NUMBER: 15-172-14R DATE: 09/26/14 REVISED: 08/23/19 APPLICABILITY: 2015MY Subaru Vehicles SUBJECT: 2015 Exchange Component Identification and Procedures INTRODUCTION This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure. The exchange program policy can also be found in Sections 8.4.9 and 11.2.10 of your Claims Policies and Procedures Manual found in subarunet. CONTENTS Within the terms of the Basic New Car Warranty and the one year Replacement Parts Warranty the Exchange Program provides for replacement of a defective unit from the manufacturer. In the event the vehicle is “New” and “In-stock”, inform the Service Center. A new unit will be supplied rather than a remanufactured unit. If the Service Center is unable to provide a new unit, immediately contact a Subaru Retailer Claims Specialist at 1-866-782-2782 prior to placing an order for further instructions. Replacement of a new unit, other than new units supplied through the exchange program, requires authorization from a Subaru of America, Inc. Retailer Claims Specialist at 1-866-782- 2782. An authorization code will be provided and must be included upon claim submission. Vehicles that have been placed in demo service should use exchange units only. EXCHANGE PROCEDURE FOR ALL EXCHANGE COMPONENTS 1. The defective chassis should remain in the vehicle until the exchange unit is installed. 2. Contact the applicable Service Center with the following information: • Retailer Code • Retailer Name and Address • VIN – All 17 Characters • Date of Vehicle Sale • Vehicle Mileage • Caller’s Name and Telephone Number • Claim Number • Chassis Model Number, ID Code and/or the Subaru Part Number. Clarion requires the front faceplate ID number. • Customer Complaint • Customer Last Name continued… ATTENTION: GENERAL MANAGER q PARTS MANAGER q CLAIMS PERSONNEL q SERVICE MANAGER q IMPORTANT – All Service Personnel Should Read and Initial in the boxes provided, right. © 2015 Subaru of America, Inc. All rights reserved. SERVICE BULLETIN CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS. Subaru Service Bulletins are intended for use by professional technicians ONLY. They are written to inform those technicians of conditions that may occur in some vehicles, or to provide information that could assist in the proper servicing of the vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do the job correctly and safely. If a condition is described, DO NOT assume that this Service Bulletin applies to your vehicle, or that your vehicle will have that condition. SUBARU OF AMERICA, INC. IS ISO 14001 COMPLIANT ISO 14001 is the international standard for excellence in Environmental Management Systems. Please recycle or dispose of automotive products in a manner that is friendly to our environment and in accordance with all local, state and federal laws and regulations. Bulletin Number: 15-172-14R; Revised: 08/23/19 Page 2 At this time, the Service Center will issue an exchange number. It is required that this number be provided upon claim submission. An exchange chassis along with an exchange form will be shipped within 72 hours. If the exchange chassis is not received within 5 days, call the Service Center. Provide the operator with the exchange number when making inquiries. 3. Install the exchange unit as soon as possible upon receipt. Return the defective chassis to the manufacturer within 30 days. Return freight charges may be claimed as sublet, provided the repair was performed under the terms of the Basic New Car Warranty. Copies of the freight invoice should be attached to the repair order. If the exchange unit has not been installed or the failed chassis has not been returned within 30 days, contact the Service Center. Reference the exchange number and explain the circumstances causing the delay. An extension will be granted or the retailer will be instructed to return the exchange unit. Failure to comply will result in a “charge back” to the retailer for the cost of the exchange unit. The retailer must return the failed component in the same approved packaging that the exchange unit arrived in. A hard copy of the printout from the on-line order or the Exchange Request Form must be included in the core return package. Failure to use proper packaging could result in a “charge back” for the cost of the exchange unit and shipping. NOTE: Activation of all subscription based services is the responsibility of the vehicle owner. NOTE: Do not disassemble any unit to retrieve a lodged CD prior to returning to the manufacturer. See Section 8.4.9.4 for the policy on returning the CD(s) to the customers. NOTE: For the “Audio Out of Warranty Exchange / Repair Program” refer to Added Security Section 11.2.10 MANUFACTURERS BY COMPONENT Audio/Satellite Clarion Service Center is open from: 8am-5:30pm Eastern Time at 1-800-347-8933. An Exchange fax form is also available. This form is found on Subarunet/Service/Forms/ Exchange Forms. Fujitsu Ten Service Center is open from 7am-5pm Pacific Time at 1-800-237-5413. The Exchange Fax Form is found on Subarunet/Service, Forms/Exchange Forms. You can also place your order on the web at http://www.f10ncs.com NOTE: Beginning with the 2015 model year, some Fujitsu Ten Legacy and Outback Audio units will not include navigation; therefore, no SD card will be applicable. Audio/Navigation/Satellite Fujitsu Ten Service Center is open from 7am-5pm Pacific Time at 1-800-237-5413. The Exchange Fax Form is found on Subarunet/Service/Forms. NOTE: Beginning with the 2015 model year, the Legacy and Outback Audio/Navigation units use a micro SD Card. The SD Card is not to be returned to Fujitsu Ten with the defective unit. The existing SD Card will function properly with the exchange unit provided. continued… Bulletin Number: 15-172-14R; Revised: 08/23/19 Page 3 Power Amplifier Exchange order requests are to be made via the Web Portal Harman Kardon exchange requests are processed by United Radio. The United Radio Service Center is open from 8am – 8pm Eastern Time at 1-800-448-0944. Exchange units are ordered online using the link found in Subarunet/ Service Operations & Technical/ Forms/Downloads / Harman Kardon Registration Instructions (urdealerservices.com) Ordering Instructions RETURN OF LODGED CD’S In the event a CD becomes lodged in the CD Player, do not disassemble the unit to retrieve the CD. Please use the following procedure: 1. Follow the normal exchange procedures for requesting a replacement unit. 2. For the lodged CD, record a daytime telephone number where the customer can be reached and retain in the customer’s file. 3. Remove the defective unit from the vehicle and return it to the manufacturer. The CD that has been successfully removed by the manufacturer will be returned directly to the retailer within 10 calendar days. It is the retailer’s responsibility to notify the customer when the CD(s) are returned. NOTE: In the event a CD has been damaged, the manufacturer will reimburse the customer through the retailer at $15.00 per damaged CD. The retailer must in turn reimburse the customer. Only commercially produced CD(s) can be included in the reimbursement program. SATELLITE ACTIVATION INSTRUCTIONS If you need to perform a warranty exchange on any radio that is factory equipped with satellite radio, please follow the instructions below. Going through the process will ensure that any fee for the new radio is waived and will ensure your customer continues to receive their satellite radio programming without any interruption of service. Step 1. Call Sirius XM Dealer Support at 1-800-852-9696 and let the agent know you are doing a warranty exchange on a Subaru vehicle. Step 2. Provide the agent with the old Radio ID and ask them to transfer the service on this radio to the new Radio ID. Confirm with the agent that the old Radio ID has been deactivated. (To find the Radio ID, go into satellite radio mode and tune to channel “0”, the Radio ID will display for you, it will be 8 alpha-numeric characters long). Step 3. Confirm which services you are transferring e.g. Audio only or Audio and Traffic. continued… Bulletin Number: 15-172-14R; Revised: 08/23/19 Page 4 Step 4. Ask the SXM Dealer support agent to send an activation signal to the new radio and confirm the radio is working. Retailers can also perform a signal refresh if necessary by entering in the Radio ID into the following URL, www.siriusxm. com/oemrefresh NOTE: If the unit is inoperative, call Sirius XM for assistance in identifying the existing radio ID number. EXCHANGE NUMBER EXAMPLES AND SERVICE CENTER PHONE NUMBERS FOR AUDIO / NAVIGATION The Audio Exchange Program provides for replacement of a defective Audio/Navigation unit with an exchange unit from the manufacturer. The applicable Service Center for each manufacturer should be contacted, and at that time, the Service Center will issue an exchange number. It is required that this number be provided upon claim submission. Below are examples of the audio exchange numbers and the telephone number for the Service Center for each manufacturer. AUDIO EXCHANGE NUMBER EXAMPLES Clarion Exchange Number Example (ERS#)………………….. 0000000001 Fujitsu Ten Exchange Number Example (Claim ID) ……….. 5YB000000 AUDIO SERVICE CENTER CONTACT INFORMATION AND HOURS OF OPERATION. Clarion 1-800-347-8933 8am-5:30pm Eastern Time Fujitsu Ten 1-800-237-5413 7am-5pm Pacific Time http://www.f10ncs.com VEHICLE APPLICATIONS – AUDIO / NAVIGATION ILLUSTRATION DESCRIPTION & APPLICABILITY MANUFACTURER PART NUMBER WRX / WRX STI Audio Assy. w/Satellite Built-In Face Plate ID No. CV629UM Clarion 86201VA620 continued… Bulletin Number: 15-172-14R; Revised: 08/23/19 Page 5 ILLUSTRATION DESCRIPTION & APPLICABILITY MANUFACTURER PART NUMBER WRX / WRX STI Audio Assy. w/Satellite Built-In Face Plate ID No. CV639UH Clarion 86201VA630 WRX / WRX STI Audio Assy. w/Satellite Built-In Face Plate ID No. CV729UM Clarion 86201VA720 WRX / WRX STI Audio, Navigation and Satellite Unit Assy. w/Harman Kardon Face Plate ID No. FV619US Fujitsu Ten 86271VA610 Audio with SD Card SD Card Part No. 86283VA600 WRX / WRX STI Audio, Navigation and Satellite Unit Assy. w/Harman Kardon Face Plate ID No. FV629US Fujitsu Ten 886271AV620 Audio with SD Card SD Card Part No. 86283VA620 Black plate (265,1) 北米Model “A8190BE-B” EDITED: 2013/ 3/ 22 & Type A audio set (if equipped) The audio set will operate only when the ignition switch is in the “ACC” or “ON” position. . Power and audio controls: refer to page 5-10 . Radio operation: refer to page 5-13 . CD (compact disc) player operation: refer to page 5-20 . Auxiliary input jack: refer to page 5-26 . USB storage device/iPod® operation: refer to page 5-28 . Bluetooth® audio: refer to page 5-36 . Hands-free system: refer to page 5-39 Audio/Audio set 5-5 – CONTINUED – Forester 5 Audio Assy. Face Plate ID No. CF605UL Clarion 86201SG600 Black plate (265,1) & Type A audio set (if equipped) The audio set will operate only when the ignition switch is in the “ACC” or “ON” position. . Power and audio controls: refer to page 5-10 . Radio operation: refer to page 5-13 . CD (compact disc) player operation: refer to page 5-20 . Auxiliary input jack: refer to page 5-26 . USB storage device/iPod® operation: refer to page 5-28 . Bluetooth® audio: refer to page 5-36 . Hands-free system: refer to page 5-39 Audio/Audio set 5-5 CONTINUEDForester 5 Audio Assy. Face Plate ID No. CF625UM Clarion 86201SG620 continued… Bulletin Number: 15-172-14R; Revised: 08/23/19 Page 6 ILLUSTRATION DESCRIPTION & APPLICABILITY MANUFACTURER PART NUMBER Foresterudio Assy. w/Satellite Built-in Face Plate ID No. CF646UH Clarion 86201SG640 Forester Audio, Navigation and Satellite Unit Assy. Face Plate ID No. FF646US Fujitsu Ten 86271SG640 Audio with SD Card SD Card Part No. 86283SG640 Forester Audio, Navigation and Satellite Unit Assy. w/Harman Kardon Face Plate ID No. FF656US Fujitsu Ten 86271SG650 Audio with SD Card SD Card part No. 86283SG640 Forester Audio, Navigation and Satellite Unit Assy. Face Plate ID No. FF676US Fujitsu Ten 86271SG670 Audio with SD Card SD Card Part No. 86283SG670 Forester Audio, Navigation and Satellite Unit Assy. w/Harman Kardon Face Plate ID No. FF696US Fujitsu Ten 86271SG690 Audio with SD Card SD Card part No. 86283SG670 BRZ Audio, Navigation and Satellite Unit Assy. w/ Harman Kardon Face Plate ID No. FA643US Fujitsu Ten 86271CA640 Audio with SD Card SD Card Part No. 86283CA640 continued… Bulletin Number: 15-172-14R; Revised: 08/23/19 Page 7 ILLUSTRATION DESCRIPTION & APPLICABILITY MANUFACTURER PART NUMBER Legacy/Outback Audio Assy. Built-in Face Plate ID No. CB604UL Clarion 86201AL60A Legacy/Outback Audio Assy. Face Plate ID No. CB624UL Clarion 86201AL62A Legacy/Outback Audio and Satellite Unit Assy. Face Plate ID No. FB644UM Fujitsu Ten 86201AL64A Display Audio Only Legacy/Outback Audio and Satellite Unit Assy. w/Harman Kardon Face Plate ID No. FB664UM Fujitsu Ten 86201AL66A Display Audio Only Legacy/Outback Audio, Navigation and Satellite Unit Assy. Face Plate ID No. FB644US Fujitsu Ten 86271AL64A Legacy/Outback Audio, Navigation and Satellite Unit Assy. w/Harman Kardon Face Plate ID No. FB664US Fujitsu Ten 86271AL66A continued… Bulletin Number: 15-172-14R; Revised: 08/23/19 Page 8 ILLUSTRATION DESCRIPTION & APPLICABILITY MANUFACTURER PART NUMBER Impreza/XV Crosstrek Audio & Navigation Unit Face Plate ID No. CM644UL Clarion 86201FJ640 Impreza/XV Crosstrek Audio & Navigation Unit Face Plate ID No. CM654UL Clarion 86201FJ650 Impreza/XV Crosstrek Audio & Navigation Unit Face Plate ID No. FM664UM Fujitsu Ten 86201FJ660 Display Audio Only Impreza/XV Crosstrek Audio & Navigation Unit Face Plate ID No. FM634US Fujitsu Ten 86271FJ630 POWER AMPLIFIER EXCHANGE NUMBER EXAMPLE: Harman Kardon Exchange Number Example – Orders placed prior to 7/9/19 R.A. Number 9MW741 Harman Kardon Exchange Number Example – Orders placed after 7/9/19… MCO # 1234567890 (Ten Digits – All Numbers) POWER AMPLIFIER SERVICE CENTER CONTACT INFORMATION AND HOURS OF OPERATION Harman Kardon Service Center is open from 8am-8pm Eastern Time at 1-800-448-0944 continued… Bulletin Number: 15-172-14R; Revised: 08/23/19 Page 9 VEHICLE APPLICATIONS – POWER AMPLIFIER ILLUSTRATION DESCRIPTION MANUFACTURER PART NUMBER WRX/Sti Power Amplifier Assy. Harman Kardon 86221VA010 Forester Power Amplifier Assy. Harman Kardon 86221SG010 Legacy/Outback Power Amplifier Assy. Harman Kardon 86221AL71A AUDIO COMPONENT OUT-OF-WARRANTY EXCHANGE / REPAIR PROGRAM Vehicles outside the terms of the New Car Basic or Parts Warranties may utilize the Audio Exchange/Repair Program which is to be referenced as an “Out-of Warranty Exchange Program”. Subaru Added Security Gold Plus customers are entitled to this “out-of-warranty” exchange program when the failure meets the terms of the Agreement. The out-of-warranty exchange program is intended to enhance customer satisfaction by providing a prompt exchange with a quality factory serviced audio unit which has been refurbished to the highest standards. All out-of-warranty orders will be subject to availability. In case of low stock, “in-warranty” orders will take priority over “out-of-warranty” orders. In general, this program is for internal failures and does not include exchanges for damage (spilled liquid, scratches, etc.) Speak with the manufacturer to determine exchange eligibility. continued… Bulletin Number: 15-172-14R; Revised: 08/23/19 Page 10 Out of Warranty Exchange Program procedures are outlined below. Please have the following information available when contacting the Service Center. Retailer Code Retailer Name and Address VIN – All 17 Characters Date of Vehicle Sale Vehicle Mileage Caller’s Name and Telephone Number Claim Number Chassis Model Number, ID Code and/or the Subaru Part Number (Clarion requires the front faceplate ID Number) Customer Complaint Customer Last Name Clarion: 1-800-347-8933 • The program includes 2002 and later model years based on availability • Exchange cores will be shipped UPS Ground within 72 hours. • Clarion offers a 1 year manufacturer’s warranty on these exchange units. • Clarion will invoice the dealer for the cost of the exchange unit. • Shipping charges for return of the core is the responsibility of the retailer. Cores must be returned to Clarion within 30 days • Delinquent cores will be invoiced to SOA who in turn will issue a debit to the dealership • There will be a restocking fee of 20% for all unused returned cores. Retailer will be invoiced by Clarion and are to make payment directly to Clarion for this fee. Panasonic: 1-800-423-8150 • The program includes 2002 and later model years based on availability • Exchange cores will be shipped UPS Ground within 72 hours • Panasonic offers a 1 year manufacturer’s warranty on these exchange units. • Retailers will be invoiced by Panasonic for the cost of the exchange unit • Payments are to be made directly to Panasonic • Shipping charges for return of the core is the responsibility of the retailer • Cores must be returned to Panasonic within 30 days Kenwood: 1-626-333-2435 NOTE: Kenwood does offer an “Out of Warranty” replacement exchange program for some of their units. Please refer to the Kenwood Exchange Request Diagnostic Checklist under the category of Dealer Cost found in subarunet….. Service…..Forms. • The Kenwood Service Center should be contacted preferably through the Kenwood Exchange Request Diagnostic Checklist (https://www.fthgroupinc.com/service/ request_oem_subaru_us_dealerconfirm.php) for the available unit. continued… Bulletin Number: 15-172-14R; Revised: 08/23/19 Page 11 Those units which are not available as an exchange may be repaired by Kenwood. The instructions to proceed with the repair process are noted below. • The retailer places the repair request with the Kenwood Service Center and pays a minimum analysis and shipping fee. • The retailer removes the unit from the vehicle and sends it to the Kenwood Service Center for repair. • The Kenwood Service Center analyzes the unit and informs the dealer of additional repair costs. Repair costs will vary depending on the condition of the unit. • If the customer does not agree to additional costs, the unit is returned to the retailer “as is” with no additional charges. • If the customer agrees to the repair, Kenwood invoices the dealer and payments are to be made by the retailer directly to Kenwood. • The Kenwood Service Center repairs the unit and returns it to the retailer. Fujitsu Ten 1-800-237-5413 • The program includes 2010 and later model years based on availability • Exchange cores will be shipped UPS Ground or 2nd Day Air within 72 hrs. • Fujitsu Ten offers a 1 yr. manufacturer’s warranty on these exchange units • Fujitsu Ten will invoice the dealer for the cost of the exchange unit • Shipping charges for return of the core is the responsibility of the retailer • Cores must be returned to Fujitsu Ten within 30 days • Delinquent cores will be invoiced to SOA who in turn will debit the retailer • There will be a restocking fee of 20% for all unused returned cores. Retailers will be invoiced by Fujitsu Ten and are to make payment directly to Fujitsu Ten for this fee. Myron and Davis 1-866-435-6789 • The program includes all model years based on availability. • Exchange cores will be shipped via UPS Ground, 2nd Day or Next Day as per the request of the Retailer. • Myron & Davis offers a 1 yr. manufacturer’s warranty on the exchange unit. • Myron & Davis will invoice the dealer for the cost of the exchange unit. • Core returns are not required. Parts must be scrapped according to the parts retention policy. • Unused cores may be returned within 60 days for which there will be no restock fee. Unused cores returned after 60 days will be charged a 25% restock fee. • Dealers will be invoiced by Myron & Davis and are to make payment directly to Myron & Davis for this fee.
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