New Electric Power Steering (EPS) Control Unit for DTC C2532 – 2012-2017 Subaru

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Bulletin Number: 04-24-18; Date: 11/09/18 Page 1 of 2 NUMBER: 04-24-18 DATE: 11/09/18 APPLICABILITY: 2012-2016MY Impreza 2.0 2013-2017MY Crosstrek 2014-2017MY Forester SUBJECT: Increased Steering Effort when Cold, DTC C2532 CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS. Subaru Service Bulletins are intended for use by professional technicians ONLY. They are written to inform those technicians of conditions that may occur in some vehicles, or to provide information that could assist in the proper servicing of the vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do the job correctly and safely. If a condition is described, DO NOT assume that this Service Bulletin applies to your vehicle, or that your vehicle will have that condition. Subaru of America, Inc. is ISO 14001 Compliant ISO 14001 is the international standard for excellence in Environmental Management Systems. Please recycle or dispose of automotive products in a manner that is friendly to our environment and in accordance with all local, state and federal laws and regulations. Continued… INTRODUCTION: This bulletin announces a new Electronic Power Steering (EPS) control module for the models listed above. These new EPS control modules address a limited number of customer concerns regarding increased steering effort which may occur during freezing temperatures after a cold start. The cause has been identified as a frozen relay contact inside the control module. Illumination of the EPS warning lamp can also occur and a DTC C2532 may be stored. PRODUCTION CHANGE INFORMATION: The new EPS control modules were incorporated into production per the table below: Model Starting VIN Crosstrek HH276440 Forester JH401989 PART INFORMATION: Description Part Number Applicability CONTROLLER- STEERING 34710FJ002 Impreza 34710FJ113 34710FJ212 34710FJ252 34710FJ032 Crosstrek 34710FJ083 34710FJ241 34710FJ201 34710FJ212 34710FJ252 34710SG102 Forester REMINDER: Always order the most up-to-date steering controller part number for the specific VIN of the vehicle being repaired. SERVICE BULLETIN ATTENTION: GENERAL MANAGER q PARTS MANAGER q CLAIMS PERSONNEL q SERVICE MANAGER q IMPORTANT – All Service Personnel Should Read and Initial in the boxes provided, right. ©2018 Subaru of America, Inc. All rights reserved. Bulletin Number: 04-24-18; Date: 11/09/18 Page 2 of 2 SERVICE PROCEDURE / INFORMATION: REMINDER: Customer satisfaction and retention starts with performing quality repairs. The service procedures for diagnosing and replacement of the EPS control module remain unchanged. Always refer to the applicable Service Manual and review the full requirements of the repair being performed. The Service Manual procedures contain information critical to performing an effective repair the first time and every time. This includes but is not limited to: important SAFETY precautions, proper inspection criteria, necessary special tools, required processes and related one-time-use parts needed for a complete and lasting repair. WARRANTY / CLAIM INFORMATION: For vehicles within the Basic New Car Limited Warranty period or covered by an active Subaru Added Security Classic or Gold plan, this repair may be submitted using the following claim information: Labor Description Labor Operation # Labor Time Fail Code EPS CONTROL UNIT R&R B659-021 0.2 UJF-43 EPS TESTING & DIAGNOSIS C659-011 0.5 IMPORTANT REMINDERS: • SOA strongly discourages the printing and/or local storage of service information as previously released information and electronic publications may be updated at any time. • Always check for any open recalls or campaigns anytime a vehicle is in for servicing. • Always refer to STIS for the latest service information before performing any repairs.

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ATTENTION: IMPORTANT -All GENERAL MANAGER O service Personnel PARTS MANAGER O Should Read and CLAIMS PERSONNEL O Initial in the boxes SERVICE MANAGER O provided, right. SERVICE BULLETIN APPLICABILITY: 2014MY Forester 2012-14 lmpreza and XV Crosstrek (Including Hybrid) ~ SUBARU. QUALITY DRIVEN® SERVICE NUMBER: 04-13-14 DATE: 02/19/14 SUBJECT: New Electric Power Steering (EPS) Control Unit for OTC C2532 INTRODUCTION If you receive a customer concern of the EPS warning light coming on and diagnostics show a DTC C2532 stored in memory, a new EPS control unit is now available to address this code. There may also be a customer concern of increased steering effort along with the EPS warning light coming on. COUNTERMEASURE IN PRODUCTION The new EPS control module was incorporated into production during November, 2013 starting with the following VINs: MODEL STARTING VIN Forester E*520370 lmpreza 4-Door E*012138 lmpreza 5-Door E*241320 XV Crosstrek E*097181 PART INFORMATION MODEL MODEL YEAR SPECIFICATION NEW PART NUMBER Forester 2014 N/A & Turbo 34710SG050 2012 34710FJ001 lmpreza 2013 4 Door and 5-Door 2014 34710FJ110 XV Crosstrek 2013 34710FJ031 2014 5-Door 34710FJ120 XV Hybrid 2014 34710FJ082 Continued. .. CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD SUBARU OF AMERICA, INC. IS RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS. “ISO 14001 COMPLIANT” Subaru Service Bulletins are intended for use by professional technicians ONLY. They The international standard for excellence are written to inform those technicians of conditions that may occur in some vehicles, or in Environmental Management Systems. to provide information that could assist in the proper servicing of the vehicle. Properly Please recycle or dispose of automotive trained technicians have the equipment, tools, safety instructions, and know-how products in a manner that is friendly to our to do the job correctly and safely. If a condition is described, DO NOT assume that this environment and in accordance with all Service Bulletin applies to your vehicle, or that your vehicle will have that condition. local, state and federal laws and regulations. Bulletin Number: 04-13-14; Date: 02/19/14 Page 1 SERVICE PROCEDURE/ INFORMATION Once you verify the EPS light illuminating and a DTC C2532 “ECU Failure 2” is is current or stored in memory, replace the EPS control module with a new part from the table above. Follow the installation procedure outlined in the applicable Service Manual. WARRANTY I CLAIM INFORMATION For vehicles within the Basic New Car Limited Warranty period, this repair may be claimed using the following information LABOR DESCRIPTION LABOR FAIL LABOR OPERATION# CODE TIME EPS Control Unit R&R for TSB# 04-13-14 A659-022 UJF-48 0.4 Bulletin Number: 04-13-14; Date: 02/19/14 Page 2

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