TIPS1119 – 2019 November TechTIPS Newsletter – Subaru

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Subaru Service and Technical Support Line Newsletter
November 2019
01 QMR OF THE MONTH
We are pleased to announce this month’s Winner of QMR of the Month:
Thomas Jones from
Hadwin-White Subaru in Conway, SC.
Thomas submitted his winning QMR describing his diagnosis and
repair of a 2018 Outback 2.5i which presented with a concern of
the vehicle having difficulty starting. Upon arrival, his first step was
to confirm the hard start condition then connect the SSM to check
for any stored or active DTCs. Thomas provided a list of the DTCs
but concentrated his initial diagnosis on the EGR system as most
were related to that system. He provided details of his testing and
the results for each check performed. Continued testing led him
to find a voltage fluctuation when wiggling the E18 connector and
the related wiring harness. Thomas accessed the connector and
upon inspection found pin #8 had backed out as a result of a broken
lock tab. The affected pin was the EGR valve power supply. After
replacing the engine harness, and road testing to confirm the repair,
normal operation was restored with no returning DTCs. Thomas’
report contained detailed step-by-step descriptions of his diagnostic
procedure which was supplemented with a series of quality photos.
In appreciation for going the extra mile and sharing his experience
with us, Thomas will be receiving the following from his Field Service
Engineer.
A $500.00 Snap-On gift card.
©2019 Subaru of America, Inc. All rights reserved.
SUBARU TECHLINE HOLIDAYS
& HOURS OF OPERATION
Holiday Break: (Closed)
Tuesday, December 24, 2019
Wednesday, December 25, 2019
New Year’s Day: (Closed)
Wednesday, January 1, 2020
Mon. – Thurs. 8:30AM – 7:30PM EST
Friday 10:30AM – 5:00PM EST
Saturday 9:00AM – 3:00PM EST
CONTINUED ON THE NEXT PAGE
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ARTICLES CONTAINED
IN THIS ISSUE
CODE ARTICLE………………………….PAGE
(00) STIS New Releases……………… 9-11
(01) QMR of the Month…………………. 1-2
(01) QMR of the Month Award
Presentations ……………………….. 2
Tech Tips Greatest Tips
(01) Authorization Request Pictures…….. 3
(07) 2020MY Legacy & Outback, DTCs
B2259, B2244, B282C & B2C22……3-5
(11) P04AE Diagnostic Issues for 2019-
2020MY Ascent……………………… 6
(15) Updated Infotainment “Conditions”
Information………………………….. 7
(15) 2020MY Legacy / Outback New
Immobilizer Registration
Procedures…………………………. 7-9
The Subaru TechTIPS newsletter is intended for use by professional Technicians ONLY. Articles are
written to inform those Technicians of conditions that may occur in some vehicles, or to provide
information that could assist in the proper servicing of the vehicle. Properly trained Technicians
have the equipment, tools, safety instructions, and know-how to do the job correctly and safely.
If a condition is described, DO NOT assume that your vehicle has or will have that condition.
Impreza, Legacy, Justy, Loyale, Outback, Forester, Subaru SVX, WRX, WRX STI, Baja, Tribeca,
BRZ, XV Crosstrek, Ascent, Crosstrek Hybrid and “Quality Driven” are Registered Trademarks.
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is
friendly to our environment and in accordance
with all local, state and federal laws and
regulations.
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS
COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
SUBARU OF AMERICA, INC. IS
ISO 14001 COMPLIANT
Click on a title below to jump to the article.
Click the date located in the footer to return to page 1.
November 2019 TechTIPS Page 1 of 12
01 QMR OF THE MONTH (CONTINUED)
The other Regional winners selected from QMRs submitted during November 2019 were:
• Travis George from Subaru of Spokane in Spokane, WA
• Alex Valentine from Quirk Works Subaru in Braintree, MA
• John Cote from Bill Kolb Jr. Subaru in Orangeburg, NY
• Erik Rodriguez from Grand Subaru in Bensenville, IL.
Any Subaru Technician can participate in the QMR of the Month program. See the February 2013 and
January 2016 issues of Tech TIPS for full details. You just might see your name and photo in a future issue
of Tech TIPS!
01 QMR OF THE MONTH AWARD PRESENTATIONS
As part of our “enhanced” QMR of the Month recognition program, we will include a photo (whenever
available) of the recipient’s award presentation in TIPS. The winner selected from QMR of the Month
submissions received during September 2019 was Thomas Jones, a Technician at Hadwin-White Subaru
North in Conway, SC.
Thomas is shown above after being presented with his $500.00 Snap-On Gift Card by SOA Field Service
Engineer Dan Page. Pictured (right to left) are: Dan Page, Hadwin-White Service Manager, Brandon Bell,
September’s winning Technician Thomas Jones, his wife Jennifer and SOA District Parts and Service
Manager Matt Seiler. Congratulations and THANK YOU to our September 2019 QMR of the Month Award
recipient!
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November 2019 TechTIPS Page 2 of 12
This series features TechTIPS articles frequently referred to by Techline. This month’s feature is for
Authorization Request Pictures from April 2014
01 AUTHORIZATION REQUEST PICTURES
As mentioned in the February TIPS, the importance of taking quality pictures is essential when
submitting an Authorization Request (AR) for consideration. Subarunet allows for each picture to
be up to 5MB which is possible only when using a quality camera. Certain cell phones have the
capability of providing quality pictures however, they must be saved in the proper format, Actual
Size.
Prior to the customer leaving your dealership, take a minute to review the pictures you are about to
submit to ensure their quality.
A camera is the best tool to use when taking pictures to attach to an AR. However, if you are sending
pictures taken by a cell phone, it is recommended to choose the Actual Size when prompted.
This will provide the best quality photo possible. The quality of the Small (KB), Medium (KB) or
Large (KB) size pictures in most cases have poor resolution. This makes it necessary for us to
request additional pictures.
Always review your pictures prior to attaching them to your AR request.
07 2020MY LEGACY & OUTBACK, DTCS B2259, B2244, B282C & B2C22
As part of retailer pre-delivery inspection (PDI) the green 30A (backup) fuse shown below is moved
from “transit” position “A” to “delivery” position “B”. During manufacturing and at the completion of port
processing prior to shipment, the backup fuse is installed into the “A” position to eliminate battery draw
during transit / storage.
NOTE: The new 2020MY Legacy and Outback will set DTCs B2259, B2244, B282C and B2C22 if
for some reason, the fuse is removed from the “B” position while the ignition is “ON”. This is a normal
operating characteristic for these models.
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November 2019 TechTIPS Page 3 of 12
07 2020MY LEGACY & OUTBACK, DTCS B2259, B2244, B282C & B2C22 (CONTINUED)
• B2259: Center Information Display Communication Open -> Cockpit Control Module (CCU)
• B2244: Amplifier Communication -> Cockpit Control Module (CCU)
• B282C: Audio Visual Navigation Abnormal -> Eyesight
• B2C22: Eyesight System -> Reverse Auto Brake (RAB)
For this reason, when performing a Check ALL DTC on a new 2020MY Legacy or Outback, the list of
DTCs above will likely be stored in memory until the backup fuse is in position “B” and the memory
cleared. For example: if a Technician installs an additional accessory which requires removal of the
backup fuse from “B”, the codes above will automatically set. The memory must always be cleared
after the backup fuse is reinstalled into “B”.
When checking for DTCs during diagnosis of any abnormality regarding the infotainment system,
EyeSight or RAB, keep this information in mind to avoid diagnosing the listed DTCs unnecessarily.
First, check to see if B2259, B2244, B282C and B2C22 are Current or History codes. See the SSM
screenshot below for reference.
IF CURRENT: Check to see if the backup fuse is blown or not and confirm it is fully installed in the
proper position. If the fuse is OK, diagnose the DTCs as per the applicable Service Manual.
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November 2019 TechTIPS Page 4 of 12
07 2020MY LEGACY & OUTBACK, DTCS B2259, B2244, B282C & B2C22 (CONTINUED)
IF HISTORY: Check the Trip count and Freeze Frame Data of the DTCs to determine when the
DTCs were stored. If the Trip count when the DTCs were stored is higher than the current trip count
or, if the FFD shows the date when the DTCs were stored is before the sold date, these DTCs are
not related to a customer concern. The cause of the DTCs would most likely be the backup fuse was
removed for some reason and the memory was not cleared after the fuse was reinstalled.
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November 2019 TechTIPS Page 5 of 12
11 P04AE DIAGNOSTIC ISSUES FOR 2019-2020MY ASCENT
When diagnosing P04AE in 2019-2020MY Ascent, there are two separate issues which can make an
accurate diagnosis difficult. The first issue is caused by an ECM logic concern and only the 2019MY Ascent
is affected. The issue was corrected for the 2020MY. Normally P04AE is set when a fault is detected
between the canister purge control solenoid valve and the intake manifold. However, DTC P04AE may
be set by a loose fuel cap on the Ascent (2019MY only). This occurs due to an issue within the ECM.
The 2020MY ECM has been updated and will set P0455 for a loose fuel cap.
The second issue is an error with the SSM4 software. Currently P04AE will not be detected during the
ELCM self-test. However, P04AE can be detected using the normal diagnostic method. NASI and SBR
are actively working to correct the issue with the SSM4 software. Until this is corrected, the DTC and
Mode$06 data may be retrieved after the ELCM self-test has been completed. At the end of the ELCM
self-test, no DTC is detected. Without turning the key off, perform an all-DTC scan with the SSM4 software.
15 UPDATED INFOTAINMENT “CONDITIONS” INFORMATION
Changing SXM Channel Using Voice Recognition
There have been reports received regarding a faulty voice recognition system (VR) operation when
changing the SXM channel by calling a channel name. It usually happens following a head unit factory
reset. Harman has reviewed reports and found the root cause. This issue occurs occasionally when
a SXM channel name file gets deleted from the cache during a factory reset. The countermeasure is
already being worked on but at this point, the schedule is not available. In the meantime, Harman has
recommended the following steps as the temporary work around. The issue can be resolved by changing
the language from English to Spanish or French and back to English, followed by a full ignition (I/G) cycle
(Full I/G cycle = Turn OFF I/G, open/close driver door, wait for 2-3 minutes, and turn I/G ON).
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November 2019 TechTIPS Page 6 of 12
15 UPDATED INFOTAINMENT “CONDITIONS” INFORMATION (CONTINUED)
Album Artwork Display for FM Radio:
Please note, the head unit displays the album art only when HD radio is on and the info is provided by
the broadcaster.
HD Radio option: OFF HD Radio option: ON
Multicast channel 1 Multicast channel 2
When the head unit has been rebooted, there will be a delay until the artwork is displayed. It is also true
after the HD Radio option is first turned on.
Gen 1 and Gen 2 Fujitsu Ten (Denso Ten) SD Card Navigation Service Update
Please note, Subaru Map Update Download Tool (Toolbox) needs to be re-installed to support the latest
64bit MacOS Catalina. Subaru Toolbox is a utility designed to connect the Navigation device with a
computer (PC or Mac) and enables the user to see all available updates, download the necessary files
from the internet and upload updates and new content to the Navigation device. The latest Toolbox for
Windows as well as MacOS is available to download at this link: https://www.subarumapupdates.com/
index-en-gb.html
15 2020MY LEGACY / OUTBACK NEW IMMOBILIZER REGISTRATION PROCEDURES
This TIPS article outlines a new required procedure to follow when performing immobilizer-related repairs
on the all-new 2020 Legacy and Outback. To further enhance vehicle security, this new procedure requires
connection to a secure SBR server for authentication and to access immobilizer information. An 8-digit
“Authentication Key” supplied by SBR will be a required input when working with SSM4. Unlike the previous
system where Teaching Codes have been unchanged, the new Authentication Key will change every
6 months. TSB 15-246-19R will be updated with the latest Authentication Key as it becomes available.
The new vehicles utilize an Immobilizer Type “G” or “H” system depending on model:
• G: Vehicles with a turn key ignition switch
• H: Keyless Access with Push-Button Start.
After connecting the SSM4 to the vehicle and starting the application, from the Main Menu, select
Immobilizer etc. registration, select the Vehicle then Immobilizer Type and Confirmed.
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November 2019 TechTIPS Page 7 of 12
15 2020MY LEGACY / OUTBACK NEW IMMOBILIZER REGISTRATION PROCEDURES (CONTINUED)
G and H Types are new. (I-Type is for Canada-spec.)
When the vehicle utilizes either a G or H -Type system, an Authentication Key is required to perform any
of the immobilizer-related functions listed in the menu shown below.
Currently, for all other models, the immobilizer registration process is unchanged.
CONTINUED ON THE NEXT PAGE
November 2019 TechTIPS Page 8 of 12
15 2020MY LEGACY / OUTBACK NEW IMMOBILIZER REGISTRATION PROCEDURES (CONTINUED)
For 2020MY Legacy and Outback with a G or H -Type system, the Server Connection screen shown
below will be displayed. Input the current Authentication Key and select “Connection”. Currently the
Authentication key is AGE5GP9W.
AGE5GP9W
Detailed instructions for performing all immobilizer-related functions can now be found on STIS under
the Other/Miscellaneous Publication Type: “20MY Registration Manual for Immobilizer” or by searching
Document Code: S1090BE.
00 STIS NEW RELEASES
ITEM CODE ITEM TYPE TITLE
CREATED
DATE
15-249-19R Technical Service Bulletin 2020 Audio/Navigation & Power … 02-Dec-19
MSA5P3611C Technician Reference Booklet Electrical Theory and Diagnosi… 21-Nov-19
MSA5P3415T Technician Reference Booklet CVT Transmission Diagnosis (No… 21-Nov-19
WUR-03R Subaru Product/Campaign Bulletin Brake Hose Swelling Service Pr… 20-Nov-19
WUM-98R Subaru Product/Campaign Bulletin Occupant Detection Wiring Harn… 20-Nov-19
MSA5B2008A Owner Manual 2020MY Crosstrek Hybrid Quick … 19-Nov-19
MSA5B2007A Owner Manual 2020MY Crosstrek Quick Guide 19-Nov-19
MSA5M2025A Owner Manual 2020MY Crosstrek Hybrid Subaru… 19-Nov-19
MSA5M2019A Owner Manual 2020MY Crosstrek Subaru STARLI… 19-Nov-19
MSA5M2027A Owner Manual 2020MY Crosstrek Hybrid Eyesig… 19-Nov-19
MSA5M2018A Owner Manual 2020MY Crosstrek Eyesight Owne… 19-Nov-19
MSA5M2008A Owner Manual 2020MY Crosstrek Hybrid Owner’… 19-Nov-19
MSA5M2007A Owner Manual 2020MY Crosstrek Owner’s Manua… 19-Nov-19
All revised publications are highlighted in yellow. CONTINUED ON THE NEXT PAGE
November 2019 TechTIPS Page 9 of 12
ITEM CODE ITEM TYPE TITLE
CREATED
DATE
V1390BE Service Manual 2020MY Crosstrek Hybrid Emerge… 19-Nov-19
01-167-08R Technical Service Bulletin Recommended Materials (All Veh… 18-Nov-19
15-231-18R Technical Service Bulletin Harman Audio / Infotainment: T… 18-Nov-19
15-228-18R Technical Service Bulletin Harman Audio / Infotainment: D… 18-Nov-19
15-227-18R Technical Service Bulletin Harman Audio / Infotainment: T… 18-Nov-19
15-251-19R Technical Service Bulletin DTC B2A16 18-Nov-19
15-221-18R Technical Service Bulletin Harman Audio / Infotainment: H… 18-Nov-19
15-233-18R Technical Service Bulletin Display / Touch Screen “Soft K… 15-Nov-19
15-220-18R Technical Service Bulletin Harman Audio / Infotainment: T… 15-Nov-19
15-230-18R Technical Service Bulletin Harman Audio / Infotainment: T… 15-Nov-19
15-229-18R Technical Service Bulletin Harman Audio / Infotainment: T… 15-Nov-19
15-247-19R Technical Service Bulletin Harman Navigation “Route Calcu… 15-Nov-19
15-226-18R Technical Service Bulletin Harman Audio / Infotainment: T… 15-Nov-19
15-243-19R Technical Service Bulletin Multi-Function Display (MFD) C… 15-Nov-19
F411SFL030 Accessory Installation Guide 2020MY Impreza Sedan Seat Cove… 13-Nov-19
F411SFL020 Accessory Installation Guide 2020MY Impreza Sedan Seat Cove… 13-Nov-19
U1370BE Service Manual 2020MY Impreza/Crosstrek New C… 12-Nov-19
MSA5B2001A Owner Manual 2020MY Impreza Quick Guide 12-Nov-19
MSA5M2012A Owner Manual 2020MY Impreza Eyesight Owner’… 12-Nov-19
MSA5M2009A Owner Manual 2020MYImpreza Subaru STARLINK®… 12-Nov-19
MSA5M2001A Owner Manual 2020MY Impreza Owner’s Manual 12-Nov-19
WUP-01R Subaru Product/Campaign Bulletin PCV Valve- Design Change 11-Nov-19
15-257-19 Technical Service Bulletin STARLINK Service Leads, DTC B2… 11-Nov-19
15-249-19R Technical Service Bulletin 2020 Audio/Navigation & Power … 11-Nov-19
TIPS1119-SE-CP1 TechTIPS NewsLetter 2020 OUTBACK/LEGACY COCKPIT GE… 11-Nov-19
15-256-19 Technical Service Bulletin FOTA (Firmware Over-The-Air) R… 8-Nov-19
15-255-19 Technical Service Bulletin Map Data Update Procedure for … 8-Nov-19
15-254-19 Technical Service Bulletin Map Data Update Procedure for … 8-Nov-19
11-193-19 Technical Service Bulletin DTC P0300- Reprogramming File … 8-Nov-19
15-236-18R Technical Service Bulletin Reprogramming File Availabilit… 8-Nov-19
H630SAN100 Accessory Installation Guide LEGACY / OUTBACK Tweeter Kit 8-Nov-19
H671SSJ003 Accessory Installation Guide Forester USB Charging Ports 8-Nov-19
H671SSJ003 Accessory Installation Guide Forester USB Charging Ports (F… 8-Nov-19
H671SXC003 Accessory Installation Guide Ascent USB Charging Ports (FRE… 8-Nov-19
H671SXC003 Accessory Installation Guide Ascent USB Charging Ports 8-Nov-19
SNLG_01 Other/Miscellaneous Engine, Transmission & Turboch… 8-Nov-19
WUA-86R Subaru Product/Campaign Bulletin Harman Kardon Head Unit Reprog… 8-Nov-19
00 STIS NEW RELEASES
All revised publications are highlighted in yellow. CONTINUED ON THE NEXT PAGE
November 2019 TechTIPS Page 10 of 12
ITEM CODE ITEM TYPE TITLE
CREATED
DATE
WTZ-85R Subaru Product/Campaign Bulletin Harman Kardon Head Unit FMVSS … 8-Nov-19
WUE-90R Subaru Product/Campaign Bulletin Brake Lamp Switch Replacement 8-Nov-19
WTW-82 Subaru Product/Campaign Bulletin Combination Meter Reprogrammin… 8-Nov-19
07-146-19R Technical Service Bulletin Engine Wiring Harness- Design … 6-Nov-19
H451SFL300 Accessory Installation Guide 2020 Impreza LED Fog Lamp Upgr… 5-Nov-19
H451SFL300 Accessory Installation Guide 2020 Impreza LED Fog Lamp Upgr… 5-Nov-19
H451SFL200 Accessory Installation Guide 2020 Impreza Fog Light Kit (FR… 5-Nov-19
H451SFL200 Accessory Installation Guide 2020 Impreza Fog Light Kit 5-Nov-19
WUS-04R Subaru Product/Campaign Bulletin PCV Valve- Design Change 31-Oct-19
WUQ-02R Subaru Product/Campaign Bulletin Ignition Coil Short Circuit 31-Oct-19
15-245-19R Technical Service Bulletin FOTA (Firmware Over-The-Air) R… 31-Oct-19
00 STIS NEW RELEASES
All revised publications are highlighted in yellow. CONTINUED ON THE NEXT PAGE
November 2019 TechTIPS Page 11 of 12
*** NOW YOU CAN E-MAIL YOUR TECHTIPS INPUT AND SUGGESTIONS TO: TECH@SUBARU.COM ***
SUBARU TECHLINE Monday – Thursday 8:30 am to 7:30 pm
Hours of Operation Friday 10:30 am to 5 pm and Saturday 9 am to 3 pm
This is your chance to offer suggestions for use in future issues of TechTIPS! Make sure
that if you e-mail us, you place in the subject line of your e-mail “For TechTIPS Newsletter”.
Thank you!
MODEL:
YEAR:
VIN:
Description of situation encountered:
Your suggestion for repair procedure, product improvements, etc.:
Please attach separate sheets, if necessary. You may also want to include Service Manual
diagrams or references, or your own drawings to assist in describing your suggestion. All
information submitted becomes the property of Subaru of America, Inc. Permission is granted to
Subaru of America, Inc. to print your name and suggestions in TechTIPS and other Subaru of
America, Inc. publications. Mail items to: PO Box 9103; Camden, NJ 08101-9877.
Your Name:
Signature:
Dealer’s Name:
City:
Date:
Dealer Code:
November 2019 TechTIPS Page 12 of 12

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