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NUMBER: 15-168-13R
DATE: 08/09/13
REVISED: 09/11/15
APPLICABILITY: | 2014MY Subaru Vehicles |
SUBJECT: | 2014 Exchange Component Identification and Procedures |
INTRODUCTION
This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure. The exchange program policy can also be found in Sections 8.4.9 and 11.2.10 of your Service Policies and Procedures Manual found in subarunet.
8.4.9.1 AUDIO/FACE PLATE EXCHANGE PROGRAM
Within the terms of the Basic New Car Warranty and one year Replacement Part Warranty, the Exchange Program provides for replacement of a defective audio chassis and/or faceplate with an exchange unit from the manufacturer. The manufacturer will supply an exchange unit, or a new unit in the case of a “New” and “In-stock” vehicle.
NOTE: DO NOT disassemble an In-Dash CD Changer to retrieve any lodged CD(s) prior to returning to the manufacturer. See Section 8.4.9.4 for the policy on returning the CD(s) to the customers.
Genuine Subaru audio systems are manufactured by Panasonic and Clarion. Audio visual navigation units are manufactured by Kenwood Corporation and Fujitsu Ten Corporation. In the event an audio chassis/faceplate requires an exchange, it is not necessary to remove the unit from the vehicle. The procedures listed below should be followed:
(1) The defective chassis should remain in the vehicle until the exchange unit is installed.
(2) The applicable Service Center should be contacted.
The Panasonic Service Center may be contacted either by phone or by faxing a legible copy of the Panasonic Exchange Form (Section 17.15). The on-line Exchange Form is also found on Subarunet, under “Service then Forms”. The Panasonic Service Center is open from 8AM to 8PM Eastern Time.
PANASONIC | |
SERVICE CENTER TELEPHONE | FAX TELEPHONE |
1-800-228-0473 | 1-800-682-8056 |
The Clarion Service Center may be contacted by phone. The Service Center is open from 8AM to 6PM Eastern.
CLARION |
1-800-347-8933 |
The Kenwood Service Center should be contacted, preferably through their website or by faxing a legible copy of the Kenwood Exchange Request Form (Section 17.9). The on-line Exchange Form is found in Subarunet, under Service, then Forms. The Service Center is open from 9AM – 5:30PM Pacific Time. Requests arriving after 2:00PM PST are processed the following business day.
KENWOOD CORPORATION | ||
ON-LINE EXCHANGE FORM | FAX TELEPHONE | SERVICE CENTER TELEPHONE |
www.fthgroupinc.com | 1-626-333-2407 | 1-626-333-2435 |
The Fujitsu Ten Service Center may be contacted by phone, fax or e-mail. The Subaru
Advance Exchange Fax Form is found in Subarunet, under Service, then Forms. The Service Center is open from 7AM – 5PM Pacific Time. Exchange Units will be shipped to the dealer via 2nd-day service.
NOTE: Activation of all XM subscription based services is the responsibility of the vehicle owner.
FUJITSU TEN | ||
E-MAIL ADDRESS | FAX TELEPHONE | SERVICE CENTER TELEPHONE |
ftenservice@lao.ten.fujitsu.com | 1-800-438-5410 | 1-800-237-5413 |
SPECIAL NOTE: Audio/Navigation Unit SD (memory) cards must be returned along with the complete unit itself for all exchange transactions made with Fujitsu Ten. Please confirm the correct SD card part number is included with the unit. The correct part number combinations of SD card and head units are provided below with the illustrations.
NOTE: In the event the vehicle is “New” and “In-stock”, inform the Service Center. A new unit will be supplied rather than an exchange unit. If the Service Center is unable to provide a new unit, immediately contact a Subaru of America, Inc. Dealer Claims Specialist at 1-866-SUBARU2 for further instructions.
Vehicles that have been placed in demo service should use exchange units only.
Replacement of an audio chassis/faceplate with a new unit, other than units supplied through the exchange program, requires authorization from Subaru of America, Inc. Dealer Claims Specialist. An authorization code will be provided and must be included upon claim submission.
(3) Provide the Service Center with the following information:
Dealer Code
Dealer Name and Address
VIN – All 17 Characters
Date of Vehicle Sale
Vehicle Mileage
Caller’s Name and Telephone Number
Dealer RO Number
Chassis Model Number, ID Code and/or the Subaru Part Number (Clarion requires the front faceplate ID number)
Customer Complaint
Customer Last Name
At this time, the Service Center will issue an exchange number. It is required that this number be provided upon claim submission.
Panasonic Exchange Number Example ………………………………SUS0000001
Clarion Exchange Number Example… (ERS#) …………………..0000000001
Kenwood Exchange Number Example… (RM#) …………………0000(0)
Fujitsu Ten Exchange/Claim Id Number Example ………4YB000000
Please note that the Fujitsu Ten Exchange Number is known as their Claim Number which is located at the bottom of the returned Exchange Fax Form.
An exchange chassis along with an exchange form will be shipped within 72 hours. If the exchange chassis is not received within 5 days, call the Service Center. Provide the operator with the exchange number when making inquiries.
(4) Install the exchange unit as soon as possible upon receipt. Return the defective chassis to the manufacturer within 30 days. Return freight charges may be claimed as sublet, provided the repair was performed under the terms of the Basic New Car Warranty or one year Replacement Part Warranty. Copies of the freight invoice should be attached to the repair order.
If the exchange unit has not been installed or the failed chassis returned within 30 days, contact the Service Center. Reference the exchange number and explain the circumstances causing the delay. An extension will be granted or the dealer will be instructed to return the exchange unit. Failure to comply will result in a “charge back” to the dealer for the cost of the exchange unit and/or the SD Card.
See PDF Bellow…
8.4.9.2. REAR SEAT ENTERTAINMENT EXCHANGE PROGRAM
Genuine Subaru Rear Seat Entertainment systems are manufactured by Panasonic (Tribeca) and Myron and Davis (Legacy and Outback).
Within the terms of the Basic New Car Warranty and the one year Replacement Part Warranty, the Audio / Rear Seat Entertainment Exchange Program through Panasonic provides for replacement of a defective rear seat entertainment unit (DVD player only) with an exchange unit from the manufacturer. Headphones and Rear Seat Entertainment remote control units are orderable through the Subaru Parts Dept. and not covered by this exchange program. Myron and Davis will provide an electronics module that includes the LCD screen and integrated DVD player. Headphones and the remote control units are also orderable through the Subaru Parts Dept. and not covered by this exchange program. The manufacturer will supply an exchange unit, or a new unit in the case of a “New” and “In-stock” vehicle.
In the event a rear seat entertainment unit or module requires an exchange, it is not necessary to remove the unit from the vehicle. The procedures listed below should be followed:
(1)The defective chassis should remain in the vehicle until the exchange unit is installed.
(2) The applicable Service Center should be contacted by either calling their toll free number or by faxing a legible copy of the Exchange Request Form.
The Panasonic Service Center may be contacted either by phone or by faxing a legible copy of the Panasonic Exchange Form (Section 17.15). The online Exchange Form is also found on Subarunet, under Service, then Forms. The Panasonic Service Center is open from 8AM to 8PM Eastern Time.
PANASONIC | |
SERVICE CENTER TELEPHONE | FAX TELEPHONE |
1-800-228-0473 | 1-800-682-8056 |
The Myron and Davis Service Center may be contacted by phone or by faxing a legible copy of the Myron and Davis Exchange Form (Section 17). The online Exchange Form is also found on Subarunet, under Service, then Forms. The Service Center is open from 8AM to 5PM Pacific Time.
MYRON AND DAVIS | |
SERVICE CENTER TELEPHONE | FAX TELEPHONE |
1-866-435-6789 | 1-909-796-0597 |
NOTE (1): In the event the vehicle is “New” and “In-stock”, inform the Service Center. A new unit will be supplied rather than an exchange unit. If the Service Center is unable to provide a new unit, immediately contact your Subaru Service Representative for further instructions.
Vehicles that have been placed in demo service should use exchange units only.
Replacement of a rear seat entertainment unit with a new unit, other than units supplied through the exchange program, requires authorization from your Subaru Service Representative (see Section 8.4.10). An authorization code will be provided and must be included upon claim submission.
NOTE (2): DO NOT disassemble a Rear Seat Entertainment Unit to retrieve a lodged DVD prior to returning to the manufacturer. See Section 8.4.9.4 for the policy on returning the DVDs to the customers.
(3) Provide the Service Center with the following information:
Dealer Code
Dealer Name and Address
VIN – All 17 Characters
Date of Vehicle Sale
Vehicle Mileage
Caller’s Name and Telephone Number
Claim Number
Chassis Model Number, ID Code and/or the Subaru Part Number
Customer Complaint
Customer Last Name
At this time, the Service Center will issue an exchange number. It is required that this number be provided upon claim submission.
PANASONIC EXCHANGE NUMBER EXAMPLE…… SUS0000001
MYRON AND DAVIS EXCHANGE NUMBER
EXAMPLE….. RA(followed by 5 numerics)
Panasonic will ship an exchange chassis along with an exchange form within 72 hours.
Myron and Davis will ship an exchange module along with an exchange form same day UPS 2nd Day Air when the exchange form is received by 12:00PM PST, Monday through Friday.
(4) Install the exchange unit as soon as possible upon receipt. Return the defective chassis to the manufacturer within 30 days. Return freight charges may be claimed as sublet, provided the repair was performed under the terms of the Basic New Car Warranty or the one year Replacement Part Warranty. Copies of the freight invoice should be attached to the repair order
If the exchange unit has not been installed or the failed chassis returned within 30 days, contact the Service Center. Reference the exchange number and explain the circumstances causing the delay. An extension will be granted or the dealer will be instructed to return the exchange unit. Failure to comply will result in a “charge back” to the dealer for the cost of the exchange unit.
See PDF Bellow…
8.4.9.3 NAVIGATION SYSTEM EXCHANGE PROGRAM
Within the terms of the Basic New Car Warranty and the one year Replacement Part Warranty, the Navigation System Exchange Program provides for replacement of a defective navigation assembly and/or display screen with an exchange unit from the manufacturer. The manufacturer will supply an exchange unit, or a new unit in the case of a “New” and “In-stock” vehicle. Vehicles that have been placed in demo service should use exchange units only.
Note: DO NOT disassemble a Navigation Assembly to retrieve a lodged DVD prior to returning to the manufacturer. See Section 8.4.9.4 for the policy on returning the DVD to the customer.
Genuine Subaru navigation systems are manufactured by Kenwood Corporation and Fujitsu Ten Corporation. In the event a navigation unit or display screen requires an exchange, it is not necessary to remove the unit from the vehicle. The procedures listed below must be followed:
1) The defective unit should remain in the vehicle until the exchange unit is installed.
2) The applicable Service Center should be contacted, preferably through their website or by faxing a legible copy of the Exchange Request Form.
The Kenwood Corporation may be contacted through their website or by faxing a legible copy of the Kenwood Exchange Form (Section 17.9). The on-line Exchange Form is found in Subarunet, under Service, then Forms. Service Center is open from 9 AM – 5:30 PM Pacific Time. Requests arriving after 2:00 PM PST are processed the following business day.
KENWOOD CORPORATION | ||
ON-LINE EXCHANGE FORM | FAX TELEPHONE | SERVICE CENTER TELEPHONE |
www.fthgroupinc.com | 1-626-333-2407 | 1-626-333-2435 |
The Fujitsu Ten Service Center may be contacted by phone, fax or e-mail. The Subaru
Advance Exchange Fax Form is found in Subarunet, under Service, then Forms. The Service Center is open from 7AM – 5PM Pacific Time. Exchange Units will be shipped to the dealer via 2nd-day service.
FUJITSU TEN | ||
E-MAIL ADDRESS | FAX TELEPHONE | SERVICE CENTER TELEPHONE |
ftenservice@lao.ten.fujitsu.com | 1-800-438-5410 | 1-800-237-5413 |
SPECIAL NOTE: Audio/Navigation Unit SD (memory) cards must be returned along with the complete unit itself for all exchange transactions made with Fujitsu Ten. Please confirm the correct SD card part number is included with the unit. The correct part number combinations of SD card and head units are provided below with the illustrations.
Note: In the event the vehicle is “New” and “In-stock”, indicate this on the exchange form. A new unit will be supplied rather than an exchange unit.
3) Kenwood or Fujitsu Ten will either ship an exchange unit or reject the request by the next business day.
Upon acceptance of the Exchange Request, Kenwood or Fujitsu Ten will ship the exchange unit directly to the dealer via second day air. Documentation shipped with the unit will include an order number or an RMA Number (Kenwood) or an Exchange Number (Fujitsu Ten). It is required that these numbers provided upon claim submission.
KENWOOD EXCHANGE NUMBER EXAMPLE… (RMA #)… 0000(0)
FUJITSU TEN EXCHANGE/ CLAIM ID NUMBER EXAMPLE… 4YB000000
If the exchange is rejected, Kenwood or Fujitsu Ten will promptly notify the dealer of reason for rejection. Kenwood or Fujitsu Ten may reject the request if the Exchange Request Form has not been properly and legibly completed.
4) The dealer must return the failed component to Kenwood or Fujitsu Ten in the same approved packaging that the exchange unit arrived in. A hard copy of the printout from the on-line order or the Exchange Request Form must be included in the core return package. Return freight charges may be claimed as sublet, provided the repair was per formed under the terms of the Basic New Car Warranty. Copies of the freight invoice should be attached to the repair order.
If replacement DVD(s) are supplied with the exchange, the original navigation DVD(s)s must accompany the returned unit or a charge will be incurred.
Failure to use proper packaging could result in a “charge back” for the cost of the exchange unit and shipping.
If the exchange component has not been installed or returned to Kenwood or Fujitsu Ten within 30 days from the receipt of the exchange unit, the dealer will receive a “charge back” for the cost of the exchange unit and/or the SD Card with shipping.
See PDF Bellow…
8.4.9.4. RETURN OF LODGED CD/DVD(S)
In the event a DVD/ CD(s) becomes lodged in the In-Dash CD Changer, Rear Seat
Entertainment Unit or Navigation Assembly, do not disassemble the unit to retrieve the DVD/ CD(s). Please use the following procedure:
- Follow the normal exchange procedures for requesting a replacement unit. In the case of Navigation DVDs, notify the manufacturer at the time the exchange unit is requested that the DVD is lodged in the unit. A new DVD will be supplied with the exchange unit.
- For all DVD/CD(s) other than Navigation DVDs, record a daytime telephone number where the customer can be reached and retain in customer’s file.
- Remove the defective unit from the vehicle and return it to the manufacturer. DVD/ CD(s) that have been successfully removed by the manufacturer will be returned directly to the dealer within 10 calendar days. It is the dealer’s responsibility to notify the customer when the DVD/CD(s) are returned.
In the event a DVD/CD(s) has been damaged (except Navigation DVDs); the manufacturer will reimburse the customer through the dealer at $15.00 per damaged CD or $20.00 per damaged DVD. Panasonic will forward a check for this reimbursement to the dealer. The dealer must in turn reimburse the customer. Only commercially produced DVD/ CD(s) can be included in the reimbursement program.
8.4.9.5. SATELLITE RADIO EXCHANGE PROGRAM
Within the terms of the Basic New Car Warranty, and the one year Replacement Part Warranty, the Satellite Radio Exchange Program provides for replacement of a defective control module with an exchange module from the manufacturer. The manufacturer will supply an exchange unit, or a new unit in the case of a “New” and “In-stock” vehicle.
Genuine Subaru Satellite Radio Accessories are manufactured by Clarion. In the event the control module requires an exchange, it is not necessary to remove the unit from the vehicle.
The procedures listed below should be followed:
- The defective module should remain in the vehicle until the exchange unit is installed.
- The Clarion Service Center should be contacted. The Service Center is open from 8 AM – 6 PM Eastern Time:
CLARION |
1-800-347-8933 |
The Fujitsu Ten Service Center may be contacted by phone, fax or e-mail. The Subaru
Advance Exchange Fax Form is found in Subarunet, under Service, then Forms. The Service Center is open from 7AM – 5PM Pacific Time. Exchange Units will be shipped to the dealer via 2nd-day service.
Note: Activation of all XM subscription based services is the responsibility of the vehicle owner.
FUJITSU TEN | ||
E-MAIL ADDRESS | FAX TELEPHONE | SERVICE CENTER TELEPHONE |
ftenservice@lao.ten.fujitsu.com | 1-800-438-5410 | 1-800-237-5413 |
SPECIAL NOTE: Audio/Navigation Unit SD (memory) Cards must be returned along with the complete unit itself for all exchange transactions made with Fujitsu Ten. Please confirm the correct SD card part number is included with the unit. The correct part number combinations of SD card and head units are provided below with the illustrations.
Note: In the event the vehicle is “New” and “In-stock”, inform the Service Center. A new unit will be supplied rather than an exchange unit. If the Service Center is unable to provide a new unit, immediately contact a Subaru of America, Inc. Dealer Claims Specialist at 1-866-SUBARU2 for further instructions.
Vehicles that have been placed in demo service should use exchange units only.
Replacement of the control module with a new unit, other than units supplied through the exchange program, requires authorization from Subaru of America, Inc. Dealer Claims Specialist. An authorization code will be provided and must be included upon claim submission.
(3) Provide the Service Center with the following information:
Dealer Code
Dealer Name and Address
VIN – All 17 Characters
Vehicle Year
Vehicle Model
Date of Vehicle Sale
Vehicle Mileage
Subaru Part Number
Customer Complaint
Customer Last Name
At this time, the Service Center will issue an exchange number. It is required that this number be provided upon claim submission.
Clarion Exchange Number Example….(ERS#)… 0000000001
Fujitsu Ten Exchange/Claim Id Number Example …4YB000000
An exchange module along with an exchange form will be shipped within 72 hours. If the exchange module is not received within 5 days, call the Service Center. Provide the operator with the exchange number when making inquiries.
(4) Install the exchange unit as soon as possible upon receipt. Return the defective module to the manufacturer within 30 days. Return freight charges may be claimed as sublet, provided the repair was performed under the terms of the Basic New Car Warranty. Copies of the freight invoice should be attached to the repair order.
If the exchange unit has not been installed or the failed module returned within 30 days, contact the Service Center. Reference the exchange number and explain the circumstances causing the delay. An extension will be granted or the dealer will be instructed to return the exchange unit. Failure to comply will result in a “charge back” to the dealer for the cost of the exchange unit.
Note: Activation of all subscription based services is the responsibility of the vehicle owner.
See PDF Bellow…
8.4.9.6 POWER AMPLIFIER EXCHANGE PROGRAM
Within the terms of the Basic New Car Warranty and the one year Replacement Part Warranty, the Power Amplifier Exchange Program provides for replacement of a defective amplifier with an exchange unit. All amplifiers provided through the exchange program are new units.
Genuine Subaru amplifier units are manufactured by Harman Becker. In the event an amplifier assembly requires an exchange, it is not necessary to remove the unit from the vehicle. The procedures listed below should be followed:
(1) The defective unit should remain in the vehicle until the exchange unit is installed.
(2) The applicable Service Center should be contacted. Harman Becker Service Center is open from 8 AM to 8 PM Eastern Time.
Harman Becker |
1-800-448-0944 |
(2) Provide the Service Center with the following information:
Dealer Code
Dealer Name and Address
VIN – All 17 Characters
Date of Vehicle Sale
Vehicle Mileage
Caller’s Name and Telephone Number
Claim Number
Chassis Model Number, ID Code and/or the Subaru Part Number
Customer Complaint Customer Last Name
At this time, the Service Center will issue an exchange number. It is required that this number be provided upon claim submission.
Harman Becker Exchange Number Example…4MW741
R.A. Number (1 Digit 2 Letters 3 Digits)
An exchange unit along with an exchange form and return shipping label will be shipped within 48 hours. If the exchange unit is not received within 5 days, call the Service Center. Provide the operator with the exchange number when making inquiries.
(4) Install the exchange unit as soon as possible upon receipt. Return the defective unit to the manufacturer within 30 days. All exchange units have return shipping labels included and should be returned in the same packaging the exchange unit arrived in.
If the exchange unit has not been installed or the failed unit returned within 30 days, contact the Service Center. Reference the exchange number and explain the circumstances causing the delay. An extension will be granted or the dealer will be instructed to return the exchange unit.
Failure to comply will result in a “charge back” to the dealer for the cost of the exchange unit.
See PDF Bellow…
SIRIUS XM WARRANTY EXCHANGE PROCESS
If you need to perform a warranty exchange on any radio that is factory equipped with satellite radio, please follow the below instructions. Going through the below process will ensure the any fees for the new radio is waived and will ensure your customer continues to receive their satellite radio programming without any interruption of service.
Step 1. Call SiriusXM Dealer Support at 1-800-852-9696 and let the agent know you are doing a warranty exchange on a Subaru vehicle.
Step 2. Provide the agent with the old Radio ID and ask them to transfer the service on this radio to the new Radio ID. Confirm with the agent that the old Radio ID has been deactivated.
(To find the Radio ID, go into satellite radio mode and tune to channel “0”, the Radio ID will display for you, it will be 8 alpha-numeric characters long).
Step 3. Confirm which services you are transferring e.g. Audio only or Audio and Traffic.
Step 4. Ask the SXM Dealer support agent to send an activation signal to the new radio and confirm the radio is working. Dealers can also perform a signal refresh if necessary by entering in the Radio ID into the following url. www.siriusxm.com/oemrefresh
11.2.10 AUDIO COMPONENT OUT-OF-WARRANTY EXCHANGE / REPAIR PROGRAM
Vehicles outside the terms of the New Car Basic or Parts Warranties may utilize the Audio
Exchange/Repair Program which is to be referenced as an “Out-of Warranty Exchange Program”. Subaru Added Security Gold Plus customers are entitled to this “out-of-warranty” exchange program when the failure meets the terms of the Agreement.
The out-of-warranty exchange program is intended to enhance customer satisfaction by providing a prompt exchange with a quality factory serviced audio unit which has been refurbished to the highest standards.
All out-of-warranty orders will be subject to availability. In case of low stock, “in-warranty” orders will take priority over “out-of-warranty” orders. In general, this program is for internal failures and does not include exchanges for damage (spilled liquid, scratches, etc.) Speak with the manufacturer to determine exchange eligibility.
Out of Warranty Exchange Program procedures are outlined below. Please have the following information available when contacting the Service Center.
Dealer Code
Dealer Name and Address
VIN – All 17 Characters
Date of Vehicle Sale
Vehicle Mileage
Caller’s Name and Telephone Number
Claim Number
C hassis Model Number, ID Code and/or the Subaru Part Number (Clarion requires the front faceplate ID Number)
Customer Complaint
Customer Last Name
Clarion: 1-800-347-8933
- The program includes 2002 and later model years based on availability
- Exchange cores will be shipped UPS Ground within 72 hours.
- Clarion offers a 1 year manufacturer’s warranty on these exchange units.
- Clarion will invoice the dealer for the cost of the exchange unit.
- Shipping charges for return of the core is the responsibility of the dealership.
- Cores must be returned to Clarion within 30 days
- Delinquent cores will be invoiced to SOA who in turn will issue a debit to the dealership
- There will be a restocking fee of 20% for all unused returned cores. Dealers will be invoiced by Clarion and are to make payment directly to Clarion for this fee.
Panasonic: 1-800-228-0473
- The program includes 2002 and later model years based on availability
- Exchange cores will be shipped UPS Ground within 72 hours
- Panasonic offers a 1 year manufacturer’s warranty on these exchange units.
- Dealers will be invoiced by Panasonic for the cost of the exchange unit
- Payments are to be made directly to Panasonic
- Shipping charges for return of the core is the responsibility of the dealership
- Cores must be returned to Panasonic within 30 days
Kenwood: 1-626-333-2435
NOTE: Kenwood does not offer an “Out of Warranty” exchange program; however, they do offer an “Out of Warranty” repair program.
- The Kenwood Service Center should be contacted preferably through their web-site www.fthgroupinc.com
- The dealer places the repair request with the Kenwood Service Center and pays a minimum analysis and shipping fee.
- The dealer removes the unit from the vehicle and sends it to the Kenwood Service Center for repair.
- The Kenwood Service Center analyzes the unit and informs the dealer of additional repair costs. Repair costs will vary depending on the condition of the unit.
- If the customer does not agree to additional costs, the unit is returned to the dealer “as is” with no additional charges.
- If the customer agrees to the repair, Kenwood invoices the dealer and payments are to be made by the dealer directly to Kenwood.
- The Kenwood Service Center repairs the unit and returns it to the dealer.
Fujitsu Ten 1-800-237-5413
- The program includes 2010 and later model years based on availability
- Exchange cores will be shipped UPS Ground or 2nd Day Air within 72 hrs.
- Fujitsu Ten offers a 1 yr. manufacturer’s warranty on these exchange units
- Fujitsu Ten will invoice the dealer for the cost of the exchange unit
- Shipping charges for return of the core is the responsibility of the dealership
- Cores must be returned to Fujitsu Ten within 30 days
- Delinquent cores will be invoiced to SOA who in turn will debit the dealership
- There will be a restocking fee of 20% for all unused returned cores. Dealers will be invoiced by Fujitsu Ten and are to make payment directly to Fujitsu Ten for this fee.
10 Affected Products
Vehicles
MAKE | MODEL | YEAR |
SUBARU | BRZ | 2014 |
SUBARU | FORESTER | 2014 |
SUBARU | IMPREZA | 2014 |
SUBARU | LEGACY | 2014 |
SUBARU | OUTBACK | 2014 |
SUBARU | TRIBECA | 2014 |
SUBARU | WRX | 2014 |
SUBARU | WRX STI | 2014 |
SUBARU | XV CROSSTREK | 2014 |
SUBARU | XV CROSSTREK HYBRID | 2014 |
NHTSA ID Number: 10234858
Manufacturer Communication Number: 1516813R
Summary
Exchange Component Identification and procedures
1 Associated Document
Manufacturer Communications
NUMBER: 15-168-13R
DATE: 08/09/13
REVISED: 06/10/14
https://www.nhtsa.gov/recalls?nhtsaId=10234858
MC-10234858-9999.pdf 1879.752KB
NHTSA ID Number: 10235933
Manufacturer Communication Number: 1516813R
Summary
Exchange Component Identification and procedures
1 Associated Document
Manufacturer Communications
NUMBER: 15-168-13R
DATE: 08/09/13
REVISED: 10/28/13
https://www.nhtsa.gov/recalls?nhtsaId=10235933
MC-10235933-9999.pdf 1997.854KB
NHTSA ID Number: 10234926
Manufacturer Communication Number: 1516813
Summary
Exchange Component Identification and prcedures
1 Associated Document
Manufacturer Communications
NUMBER: 15-168-13
DATE: 08/09/13
https://www.nhtsa.gov/recalls?nhtsaId=10234926
MC-10234926-9999.pdf 1769.761KB
NHTSA ID Number: 10067014
Manufacturer Communication Number: 15-168-13
Summary
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
1 Associated Document
Service Bulletin Document
NUMBER: 15-168-13
DATE: 08/09/13
https://www.nhtsa.gov/recalls?nhtsaId=10067014
SB-10067014-3639.pdf 1769.761KB
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- No More Higher End Service than You Needed - One NT630 Plus is enough! This obd2 scanner with abs and srs takes depth diagnosis on Anti-Lock Brake System & SRS/Airbag, and also performs daily reset services. Like Airbag light reset/ SAS(Steering Angle Sensor) adjustment/ Oil light reset functions. The issued parts will operate normally with this car scanner after the faults repaired. Note: Some classic vehicles without the electronic control system can not support reset service.
- Also can Work like NT301 - The NT630 Plus abs code reader can connect to the OBD2 port directly. It will diagnose all obd2 modules instantly, displays the live data, locates bad sensors and I/M readiness status before the annual inspection. Guides you to do the maintenance work, reduces the potential driving risk and keep a peak performance on the road.
- Higher Serivce But Lower Cost - Cost less to own a ABS SRS Bidirectional Scan Tool that never find on similar code readers & scan tools. This car diagnostic scanner allows you to test all hidden car faults in the ABS/Airbag system, with parts returning to normal once you exit the program. Please note that only ABS/SRS modules are supported.
- 🎉【2024 Upgraded Ver. of AL519/ ML519/ ML619】Autel develops the brand-new AutoLink AL619 as the advanced ver. of Autel ML519, AL519, AL319, MS309. This AL619 OBD2 scanner can scan ABS & SRS systems, and support 10 Modes of OBD II Diagnostics Function on Worldwide Vehicles to read, erase codes and turn off the MIL, ABS, SRS warning lights so that you can better maintain your car when related malfunctions occur and make your vehicle ready for the annual test.
- 🎉【Accurate ABS/ SRS Diagnostics Functions】The ABS/ SRS diagnostic function is used to retrieve and clear codes from the ABS/ SRS systems. It can read and clear DTCs, show definitions of each code, display live data of multiple sensors in the graph to locate fault causes, and assist home mechanics to do the proper repair and clear ABS & Airbag warning lights. Diagnoses ABS/ SRS system codes on most 1996 and newer major vehicle models. Please email 📩 immoautel @ outlook. com 📩 for help.
- 🎉【All 10 Modes of OBD II Diagnostics Function】The OBD II Diagnostics function is a fast-access option that allows you to carry out a quick test on the engine system of OBD II vehicles. Read Codes, Erase Codes, Live Data, Freeze Frame, Retrieving I/M Readiness Status, O2 Monitor Test, On-Board Monitor Test, DTC Lookup, Component Test, Viewing Vehicle Information, Modules Present.
- 🎉【Live Data and Freeze Frame Data】With Live Data functions, Autel AL619 OBD2 diagnostic code reader allows you to view the live PID (Parameter Identification Data) of the vehicle's computer module(s) in text, graph to check the status of various sensors. And Freeze Frame Data enables you to view the vehicle's operating parameters at the moment a DTC is detected. These information will aid the technician by allowing the parameters to be duplicated for diagnostic and repair purposes.
- 🎉【DTC Lookup Feature】Besides showing you the code’s definition while you are reading the diagnostic trouble codes, AL619 features comparably user-friendly DTC Lookup Function which enables you to retrieve the definitions of any error codes from the large database of AL619, saving you from the hassle of wasting time searching definition of every code via Google.
- 💻Note: (About UPDATE) ANCEL FX2000 car scanner diasgnostic tool can be used directly as it comes with existed software, You don't need to register or update beforethe first use. It's recommended to update your scanner with SD card only when it fails to work on your car, or it's slow to load all menus or if you need newer software version. 📢Software update supports WIN XP, 7, 8, 10 operation systems only, but not for Mac and ios system.
- 🔧【PLUG AND PLAY - EASY TO USE】 : ANCEL FX2000 car scanner only takes 3 steps to connect to the car for diagnosis without cumbersome operations. The latest FX2000 scan tool is equipped with a one-key diagnosis function, which can automatically identify the model and year of your car, and automatically diagnose the car. Even beginners can use this obd2 scanner with abs and srs to read the data and find out what the fault codes mean.
- 🚗【FULL OBD-LEVEL DIAGNOSTICS TOOL】: Quickly determines the cause of engine system faults, reads current, permanent and pending codes. After the repair, clears the codes and turns off the warning light. In addition, the FX2000 engine code reader also displays important OBD II advanced data such as fuel, live data and other manufacturer-specific parameters in real time to ensure that the engine ECU is operating correctly and safely, saving vehicle owners a lot of time and money in maintenance.
- 🚙【TRANSMISSION FAULT DIAGNOSTIC TOOL】: Some noises come from the transmission? Ancel obd2 scanner will read fault codes, display live transmission system data (fluid temperature, fluid pump, clutch actuation, pressure, etc.), and ensures transmission performance is optimal for vehicle speed and load. It provides detailed TCM
data of the vehicle, so you can quickly and accurately find existing or potential problems.
- 🚐【FIND OUT SRS WRONG】: ANCEL FX2000 car diagnostic tool is able to read and clear fault codes in the SRS (airbag) and turn off the warning light to make sure the system is working correctly and safely. This odb2 scanner also displays a live graphical data stream of the supplemental restraint system (air bag), which allows you to analyze and verify that the air bag system is working properly.
- [Transform Your Car Care Experience] - With BLCKTEC, instantly become your own professional mechanic. Effortlessly read and clear your car’s trouble codes and check engine light, ensuring your vehicle stays in top condition.
- [Empower Yourself with Comprehensive Diagnostics] - Unlock the full potential of your vehicle with the BLCKTEC 430. Access detailed diagnostics previously exclusive to professional mechanics’ OBD2 scan tools, including ABS, Airbag, SRS, TPMS codes, and beyond, right at your fingertips.
- [Drive with Confidence] - The BLCKTEC 430 is more than just a car code reader; it's your personal vehicle health advisor. Receive tailored repair reports with potential causes and verified solutions for your specific make and model, guiding you to the right fix every time.
- [Seamless Connectivity, Ultimate Convenience] - Experience the freedom of wireless diagnostics with this portable car scanner. Easily connect via Bluetooth to our intuitive sensor, and enjoy all the functionalities of high-end scan tools without the clutter of wires, directly from your smartphone or tablet.
- [DIY Repairs Made Easy] - Navigate car maintenance with ease using our premium app. Access a vast library of easy-to-follow repair videos, guiding you through each step of the repair process, compatible with both iOS & Android devices.
- 🎁 New Elite Version🎁 Easy to Use--Work out of Box🎁Function as LAUNCH CRP123E 🎁 Lifetime Update🎁 5 YEARS Back Up.Note:1. The product is a four-system tool, unable to scan the whole system, 2. The automatic scanning function is only for obd2 vehicles after 2006, not all vehicles, 3. If it cannot be charged, it may be a problem with the charging cable, you can reach us to resend a charging cable, or it may be a product problem, we can resend it soon. If the product loads slowly, it may be a network problem, try switching to a better network. If you encounter any problems, please rea-ch us, we will help you solve until you are satisfied, thank you.
- [Engine/ABS/SRS/Transmission Diagnostic Tool]----The crp123 obd2 scanner is perfect balance of power and affordability, providing the ability to view preset, or user defined, live data streams for ENGINE, AT, ABS and SRS data, the ability to graph, record, replay and print data, read and resets codes for engine/abs/srs/transmission system.(Note: Does not work for other System and does not have Special services!)
- [Full OBDII Test Code Reader]----LAUNCH CRP123 scan tool supports all 10 modes of OBDII standard to ensure complete, accurate, system diagnosis. Read and Clear DTCs, do smog tests , I/M readiness and O2 sensor tests, Mode 06 EVAP system test, Mode 08 on-board test component test. And OBDII Code lookup tool and acronym database to assist and speed diagnosis and repair time.
- [Live Data Stream + Advanced OBDII Scanner + Lifetime Update]---- Launch crp123 scanner support for Generic OBDII Codes (P0, P2, P3 and U0); manufacturer specific codes (P1, P3 and U1); pending codes; freeze frame data; monitor and I/M readiness; live PCM stream data; graphing functionality for up to four (4) live data streams include the Engine Coolant Temperature, Long&Short Fuel Trim, the change of Accelerator Pedal Position Sensor , Throttle valve position , Generator load signal,Fuel Tank Pressure , Engine RPM, Intake Ait Temperature and so on; clears DTC codes and turns off the MIL; resets monitors; provides Data Link Connector (DLC) location hints.
- [Extensive Vehicle Coverage + 10 Languages]--The LAUNCH CRP123 reads data from ENGINE, TRANSMISSION, ABS and SRS systems from Asian, US and European manufacturers. Coverage includes for Suzuki, for Honda, for Mitsubishi, for Nissan, for Toyota,for Mazda, for Hyundai,for Kia, for Subaru,for Infiniti, for Lexus, for Acura, for Isuzu, for Ford, for GM, for Chrysler, for Benz, for BMW, for VW, for Opel, for Volvo, for Fiat,for Land Rover, for Seat, for Skoda, for Audi,for Porsche, for Saab, for Jaguar and many others. Support 10 different languages.Note: Please rea-ch us your VIN to Check Compatibility before purchase.
- 🚩【Wifi Upgrade】After you receive our products, for better product experience as well as car diagnositic, please connect to wifi/phone hotspot and accept or take the initiative to update APP operating system and Download car brand diagnostic software.
- 🙋♂️【Online Service Support】With 24/7 professional support Dollarfix is there for you anytime, anywhere. Get in touch with our highly trained technicians whenever you need them by the in-app chat.
- ✅【Advanced Hardware】This code reader is equipped with CPU MT6580(CORTEX-A7 1.3GHz 4 cores), 2G RAM and 32G ROM, 3150mAh battery, 5" Large HD Touchscreen, 18 languages ,Android 7.0 and update online free lifetime.
- ✅【Enhanced OBD2 Functions】- Read Codes, Erase Codes, Live Data, EVAP System Test, On-Board Monitor Test, View Freeze Frame, O2 Sensor Test, Vehicle Info, I/M Readiness, DTC Code Look-up.
- ✅【Professional 4 System Diagnosis】This obd2 scanner support the most commonly system: ABS, SRS, Transmission and Engine, It can reads/clears codes, read freeze frame/data steam, provides ECU info, displays Live Data, which offers solution to pinpoint troubles of abs, air bag, transmission and engine quickly.
- 🔥【Easy to use and friendly】+【Faster diagnostic speed】 FOXWELL NT604 is the 2024 newest enhanced 4 system code reader, which is capable of reading/clearing fault codes, retrieving vehicle information and displaying 4-in-1 live data stream. You will easily find what's wrong with your car to avoid expensive trip to dealership. At the same time, this car scanner will directly tell you what the corresponding code means, avoiding the hassle of searching for information.
- 🛠【OBD2 Full Function】+【Check Engine/ABS/SRS/Transmission】 This scan tool will allow you to perform full OBDII diagnostic for all cars with OBDII protocols. You can use it to check if your car is ready for annual testing through the I/M Readiness menu. In addition, the device also has value-added functions such as real-time data flow, DTC Lookup, data playback, and printing. Turn off Check Engine/ABS/SRS/Transmission Light. Tips: the fault code can be only erased after the problem is fixed.
- 🚗【Cover 10000+ models &60+ Car Makes】 and 【AUTOVIN】 Compared with Other scanner which only supports 40 car makes, NT604 car diagnostic scanner for all cars contains more than 60 car brands and 10000+ cars for almost all OBDII cars sold worldwide like passenger car, SUVs, minivans, light-duty trucks, etc. produced by Asian, European, American with the supported year differing from 1996 to 2024. It allows you to get your VIN and vehicle info rapidly, no need to take time input one by one.
- 🛒【Battery Voltage Checker】+【Lifetime Free Update, No Subscription fee 】 It monitors the real-time voltage of the vehicle battery and displays it in graphical and textual form, informing you of the health status of the battery. Also monitor the health of your car. NT604 is equipped with the latest software directly, so you don't need to download a bunch of updated software after unboxing to use it. Lifetime no subscription fee for upgrading software.
- 🎁【Great festival Idea:Applicable for Many People】+【High End and Exquisite Protective Packaging】 Best one item for Dad, Husband, Boyfriend, Handy Men. Every car owner will need a 4 systems diagnostic scan tool! This code reader fits for home mechanic, DIY car owners, advanced hobbyiest, car dealer, auto repair shop, automotive engineer, diagnostic tech, automobile tech, individual. Apparently, this is the most economical scan tool for every mechanic.
- ABS/SRS OBD2 Scanner > Enjoy this ABS SRS OBD2 code reader to reveal exact issues underlying in your brake, airbag, and engine systems, test individual ABS/SRS sensors, valves, or solenoids to quickly locate malfunctions (compatible with GM, Nissan, Fiat, Benz, Volvo, Land Rover, BMW, USA Ford, please reach us for details.), making sure critical safety systems work in perfect harmony together against accidents to be safe than sorry. NOTE: Only support upgrade on windows.
- 3 Most Needed Service Functions > This TOPDON OBD2 scanner guides you through step by step procedures to reset oil service light and programmed mileage intervals for engine efficiency (Oil Reset); to calibrate steering wheel position for vehicle’s traveling in a straight line (SAS Reset); to clear the original low battery fault information against coming battery failures or damage (BMS Reset); saving your needless visits to mechanics. NOTE: Not suitable for all models, please reach us for compatibility.
- Full OBD2 Diagnostics > Say goodbye to the hassle of manual check-ups via this srs bi-directional code reader. Quickly correct Check Engine Light warning on most OBD2/CAN compatible vehicles. Easily access to your smog status with one simple click I/M Readiness; and being filled with features for live data readings, freeze frame data, plus EVAP system, onboard monitor test means this scan tool checks all daily car care boxes.
- Work Easier > Red-Yellow-Green LEDs in this OBD2 diagnostic scanner TOPDON Arilink600 quickly show the overall DTC status without toggling through menu selections. HELP hotkey takes you directly to detailed descriptions/tips. Read/Erase DTC, I/M readiness shortcuts are added for optimized operation, along with DTC Lookup library for interpreting codes, designing the SRS OBD2 reader diagnostic tool a pleasure to use right out of the package even for beginners.
- Helpful Service > Get instant, free lifetime access to the most recent updates to add new car models and troubleshooting bugs making the OBD2 scanner TOPDON AL600 a long-term investment for any home mechanics. The extended 1 years of quality assurance sweetens the worry-free deal even further. Multilingual Menu: EN, FR, ES, DE, IT, RU, PT, and JP. NOTE: Only support upgrade on windows.
- The VD500 OBD2 scanner is specifically designed to diagnose Volkswagen Group (Fits for VW/Audi/Skoda/ SEAT) 12-volt 16-pin vehicles, but can also be used with other 12-volt (non-Volkswagen) and light trucks (non-electric) vehicles manufactured in 1996 or later that are OBD II -compliant with standard 16-pin OBD II protocols (J1850 VPM, J1850PWM, ISO9141, KWP 2000 and CAN). Please send your vehicle information to our 💌amazon@anceltech.com💌 to check compatibility.
- For Volkswagen (VAG) vehicles diagnostics, the device can not only read and clear codes on engine, ABS, transmission, SAS (not all cars), ESP, TPMS and other systems, but also reset the oil, brake pad and throttle position adaption.
- For other OBD II vehicles (non-Volkswagen), the VD500 can read and clear fault codes, display fault code definitions, turn off the CEL (check engine light) and retrieve VIN information ONLY.
- The VD500 diagnostic offering for Volkswagen vehicles covers the following vehicles: fits for VW (CC, EOS, Golf, GTI, Jetta, Passat, Phaeton, Polo, Rabbit, Sharan, Tiguan, Touran, Touareg); fits for Audi (A3, A4, A6, A7, A8, A5, Q3, Q5, Q7, R8, RS3, TT, RS, RS5, S4, S6); fits for Skoda (Octavia, Rapid, Yeti, Kodiaq, Fabio, Superb); fits for SEAT (Leon, Ateca, Ibiza, Altea, Cushion, Cord, Alhambra) Diagnostics.
- With English and German as display languages, this diagnostic scan tool provides life-time free software updates to fix the latest bugs or add new parameters. Simply download the software from the official website, then follow on-screen instructions to install it.
Last update on 2024-05-31 / Affiliate links / Images from Amazon Product Advertising API
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SEOCONTENT-START
Bulletin Number: 15-168-13; Date: 08/09/13 Page 1 NUMBER: 15-168-13 DATE: 08/09/13 APPLICABILITY: 2014MY Subaru Vehicles SUBJECT: 2014 Exchange Component Identification and Procedures INTRODUCTION This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure. The exchange program policy can also be found in Sections 8.4.9 and 11.2.10 of your Service Policies and Procedures Manual found in subarunet. INDEX • 8.4.9.1 Audio/Face Plate Exchange Program (pg. 1) • 8.4.9.2 Rear Seat Entertainment Exchange Program (pg. 6) • 8.4.9.3 Navigation System Exchange Program (pg. 8) • 8.4.9.4 Return of CD/DVD’s Lodged in an In-Dash CD Changer or Rear Seat Entertainment Unit (pg. 11) • 8.4.9.5 Satellite Radio Exchange Program (pg. 12) • 11.2.10 Out of Warranty Exchange / Repair Program (pg. 15) 8.4.9.1 AUDIO/FACE PLATE EXCHANGE PROGRAM Within the terms of the Basic New Car Warranty and one year Replacement Part Warranty, the Exchange Program provides for replacement of a defective audio chassis and/or faceplate with an exchange unit from the manufacturer. The manufacturer will supply an exchange unit, or a new unit in the case of a “New” and “In-stock” vehicle. Note: DO NOT disassemble an In-Dash CD Changer to retrieve any lodged CD(s) prior to returning to the manufacturer. See Section 8.4.9.4 for the policy on returning the CD(s) to the customers. Genuine Subaru audio systems are manufactured by Panasonic and Clarion. Audio visual navigation units are manufactured by Kenwood Corporation and Fujitsu Ten Corporation. In the event an audio chassis/faceplate requires an exchange, it is not necessary to remove the unit from the vehicle. The procedures listed below should be followed: (1) The defective chassis should remain in the vehicle until the exchange unit is installed. (2) The applicable Service Center should be contacted. continued… CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS. Subaru Service Bulletins are intended for use by professional technicians ONLY. They are written to inform those technicians of conditions that may occur in some vehicles, or to provide information that could assist in the proper servicing of the vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do the job correctly and safely. If a condition is described, DO NOT assume that this Service Bulletin applies to your vehicle, or that your vehicle will have that condition. SUBARU OF AMERICA, INC. IS “ISO 14001 COMPLIANT” The international standard for excellence in Environmental Management Systems. Please recycle or dispose of automotive products in a manner that is friendly to our environment and in accordance with all local, state and federal laws and regulations. SERVICE BULLETIN ATTENTION: GENERAL MANAGER q PARTS MANAGER q CLAIMS PERSONNEL q SERVICE MANAGER q IMPORTANT – All Service Personnel Should Read and Initial in the boxes provided, right. Bulletin Number: 15-168-13; Date: 08/09/13 Page 2 The Panasonic Service Center may be contacted either by phone or by faxing a legible copy of the Panasonic Exchange Form (Section 17.15). The on-line Exchange Form is also found on Subarunet, under “Service then Forms”. The Panasonic Service Center is open from 8AM to 8PM Eastern Time. PANASONIC SERVICE CENTER TELEPHONE FAX TELEPHONE 1-800-228-0473 1-800-682-8056 The Clarion Service Center may be contacted by phone. The Service Center is open from 8AM to 6PM Eastern. CLARION 1-800-347-8933 The Kenwood Service Center should be contacted, preferably through their website or by faxing a legible copy of the Kenwood Exchange Request Form (Section 17.9). The on-line Exchange Form is found in Subarunet, under Service, then Forms. The Service Center is open from 9AM – 5:30PM Pacific Time. Requests arriving after 2:00PM PST are processed the following business day. KENWOOD CORPORATION ON-LINE EXCHANGE FORM FAX TELEPHONE SERVICE CENTER TELEPHONE www.fthgroupinc.com 1-626-333-2407 1-626-333-2435 The Fujitsu Ten Service Center may be contacted by phone, fax or e-mail. The Subaru Advance Exchange Fax Form is found in Subarunet, under Service, then Forms. The Service Center is open from 7AM – 5PM Pacific Time. Exchange Units will be shipped to the dealer via 2nd-day service. NOTE: Activation of all XM subscription based services is the responsibility of the vehicle owner. FUJITSU TEN E-MAIL ADDRESS FAX TELEPHONE SERVICE CENTER TELEPHONE ftenservice@lao.ten.fujitsu.com 1-800-438-5410 1-800-237-5413 SPECIAL NOTE: Audio/Navigation Unit SD (memory) cards must be returned along with the complete unit itself for all exchange transactions made with Fujitsu Ten. Please confirm the correct SD card part number is included with the unit. The correct part number combinations of SD card and head units are provided below with the illustrations. NOTE: In the event the vehicle is “New” and “In-stock”, inform the Service Center. A new unit will be supplied rather than an exchange unit. If the Service Center is unable to provide a new unit, immediately contact a Subaru of America, Inc. Dealer Claims Specialist at 1-866-SUBARU2 for further instructions. continued… Bulletin Number: 15-168-13; Date: 08/09/13 Page 3 Vehicles that have been placed in demo service should use exchange units only. Replacement of an audio chassis/faceplate with a new unit, other than units supplied through the exchange program, requires authorization from Subaru of America, Inc. Dealer Claims Specialist. An authorization code will be provided and must be included upon claim submission. (3) Provide the Service Center with the following information: Dealer Code Dealer Name and Address VIN – All 17 Characters Date of Vehicle Sale Vehicle Mileage Caller’s Name and Telephone Number Dealer RO Number Chassis Model Number, ID Code and/or the Subaru Part Number (Clarion requires the front faceplate ID number) Customer Complaint Customer Last Name At this time, the Service Center will issue an exchange number. It is required that this number be provided upon claim submission. Panasonic Exchange Number Example ……………………………… SUS0000001 Clarion Exchange Number Example… (ERS#)………………….. 0000000001 Kenwood Exchange Number Example… (RM#)………………… 0000(0) Fujitsu Ten Exchange/Claim Id Number Example……………… 4YB000000 Please note that the Fujitsu Ten Exchange Number is known as their Claim Number which is located at the bottom of the returned Exchange Fax Form. An exchange chassis along with an exchange form will be shipped within 72 hours. If the exchange chassis is not received within 5 days, call the Service Center. Provide the operator with the exchange number when making inquiries. (4) Install the exchange unit as soon as possible upon receipt. Return the defective chassis to the manufacturer within 30 days. Return freight charges may be claimed as sublet, provided the repair was performed under the terms of the Basic New Car Warranty or one year Replacement Part Warranty. Copies of the freight invoice should be attached to the repair order. If the exchange unit has not been installed or the failed chassis returned within 30 days, contact the Service Center. Reference the exchange number and explain the circumstances causing the delay. An extension will be granted or the dealer will be instructed to return the exchange unit. Failure to comply will result in a “charge back” to the dealer for the cost of the exchange unit and/or the SD Card. continued… Bulletin Number: 15-168-13; Date: 08/09/13 Page 4 ILLUSTRATION DESCRIPTION MANUFACTURER PART NUMBER Legacy / Outback Type A AM/FM Single disc CD player Clarion 86201AJ61A Audio Unit Only Legacy / Outback Type B AM/FM Single Disc CD Player (Display Type) SAT Panasonic 86201AJ65A *Audio/Faceplate Assembly (See note at bottom) Return of Assembly Includes Harness Legacy / Outback Type B AM/FM Single Disc CD Player (Display Type) SAT Panasonic 86201AJ66A *Audio/Faceplate Assembly (See note at bottom) Return of Assembly Includes Harness Legacy/Outback Navigation & Audio Complete Head Unit (AVN) w/Aha & Harman Kardon Face Plate ID No. FE688US Fujitsu Ten 886271AJ80A Audio with SD Card SD Card Part No. 86283AJ66A Legacy/Outback Navigation & Audio Complete Head Unit (AVN) w/Aha Face Plate ID No. FE699US Fujitsu Ten 886271AJ81A Audio with SD Card SD Card Part No. 86283AJ69A continued… * For either Audio or Face Plate failures, order the assembly Bulletin Number: 15-168-13; Date: 08/09/13 Page 5 ILLUSTRATION DESCRIPTION MANUFACTURER PART NUMBER BRZ Audio & NavigationUnit Assembly w/XM built-in and Aha Face Plate ID No. FA632US Fujitsu Ten 86271CA630 Audio with SD Card SD Card Part No. 86283CA630 Black plate (265,1) 北米Model “A8190BE-B” EDITED: 2013/ 3/ 22 & Type A audio set (if equipped) The audio set will operate only when the ignition switch is in the “ACC” or “ON” position. . Power and audio controls: refer to page 5-10 . Radio operation: refer to page 5-13 . CD (compact disc) player operation: refer to page 5-20 . Auxiliary input jack: refer to page 5-26 . USB storage device/iPod® operation: refer to page 5-28 . Bluetooth® audio: refer to page 5-36 . Hands-free system: refer to page 5-39 Audio/Audio set 5-5 – CONTINUED – Forester Type A 5 AM/FM Single Disc CD Player, Bluetooth, USB Clarion 86201SG600 Black plate (265,1) 北米Model “A8190BE-B” EDITED: 2013/ 3/ 22 & Type A audio set (if equipped) The audio set will operate only when the ignition switch is in the “ACC” or “ON” position. . Power and audio controls: refer to page 5-10 . Radio operation: refer to page 5-13 . CD (compact disc) player operation: refer to page 5-20 . Auxiliary input jack: refer to page 5-26 . USB storage device/iPod® operation: refer to page 5-28 . Bluetooth® audio: refer to page 5-36 . Hands-free system: refer to page 5-39 Audio/Audio set 5-5 – CONTINUED – Forester Type A 5 AM/FM Single Disc CD Player, Bluetooth, USB Clarion 86201SG620 Forester Audio & Navigation Unit Assembly w/XM built-in and Aha Face Plate ID No. FF605US Fujitsu Ten 86271SG600 Audio with SD Card SD Card Part No. 86283SG600 Forester Audio & Navigation Unit Assembly w/XM built-in, Aha & Harman Kardon Face Plate ID No. FF615US Fujitsu Ten 86271SG610 Audio with SD Card SD Card Part No. 86283SG600 Forester Audio & Navigation Unit Assembly w/XM built-in and Aha Face Plate ID No. FF605US Fujitsu Ten 86271SG620 Audio with SD Card SD Card Part No. 86283SG620 continued… Bulletin Number: 15-168-13; Date: 08/09/13 Page 6 ILLUSTRATION DESCRIPTION MANUFACTURER PART NUMBER Forester Audio & Navigation Unit Assembly w/XM built-in , Aha & Harman Kardon Face Plate ID No. FF615US Fujitsu Ten 86271SG630 Audio with SD Card SD Card Part No. 86283SG620 8.4.9.2. REAR SEAT ENTERTAINMENT EXCHANGE PROGRAM Genuine Subaru Rear Seat Entertainment systems are manufactured by Panasonic (Tribeca) and Myron and Davis (Legacy and Outback). Within the terms of the Basic New Car Warranty and the one year Replacement Part Warranty, the Audio / Rear Seat Entertainment Exchange Program through Panasonic provides for replacement of a defective rear seat entertainment unit (DVD player only) with an exchange unit from the manufacturer. Headphones and Rear Seat Entertainment remote control units are orderable through the Subaru Parts Dept. and not covered by this exchange program. Myron and Davis will provide an electronics module that includes the LCD screen and integrated DVD player. Headphones and the remote control units are also orderable through the Subaru Parts Dept. and not covered by this exchange program. The manufacturer will supply an exchange unit, or a new unit in the case of a “New” and “In-stock” vehicle. In the event a rear seat entertainment unit or module requires an exchange, it is not necessary to remove the unit from the vehicle. The procedures listed below should be followed: (1) The defective chassis should remain in the vehicle until the exchange unit is installed. (2) The applicable Service Center should be contacted by either calling their toll free number or by faxing a legible copy of the Exchange Request Form. The Panasonic Service Center may be contacted either by phone or by faxing a legible copy of the Panasonic Exchange Form (Section 17.15). The online Exchange Form is also found on Subarunet, under Service, then Forms. The Panasonic Service Center is open from 8AM to 8PM Eastern Time. PANASONIC SERVICE CENTER TELEPHONE FAX TELEPHONE 1-800-228-0473 1-800-682-8056 The Myron and Davis Service Center may be contacted by phone or by faxing a legible copy of the Myron and Davis Exchange Form (Section 17). The online Exchange Form is also found on Subarunet, under Service, then Forms. The Service Center is open from 8AM to 5PM Pacific Time. MYRON AND DAVIS SERVICE CENTER TELEPHONE FAX TELEPHONE 1-866-435-6789 1-909-796-0597 continued… Bulletin Number: 15-168-13; Date: 08/09/13 Page 7 NOTE (1): In the event the vehicle is “New” and “In-stock”, inform the Service Center. A new unit will be supplied rather than an exchange unit. If the Service Center is unable to provide a new unit, immediately contact your Subaru Service Representative for further instructions. Vehicles that have been placed in demo service should use exchange units only. Replacement of a rear seat entertainment unit with a new unit, other than units supplied through the exchange program, requires authorization from your Subaru Service Representative (see Section 8.4.10). An authorization code will be provided and must be included upon claim submission. NOTE (2): DO NOT disassemble a Rear Seat Entertainment Unit to retrieve a lodged DVD prior to returning to the manufacturer. See Section 8.4.9.4 for the policy on returning the DVDs to the customers. (3) Provide the Service Center with the following information: Dealer Code Dealer Name and Address VIN – All 17 Characters Date of Vehicle Sale Vehicle Mileage Caller’s Name and Telephone Number Claim Number Chassis Model Number, ID Code and/or the Subaru Part Number Customer Complaint Customer Last Name At this time, the Service Center will issue an exchange number. It is required that this number be provided upon claim submission. PANASONIC EXCHANGE NUMBER EXAMPLE…… SUS0000001 MYRON AND DAVIS EXCHANGE NUMBER EXAMPLE….. RA(followed by 5 numerics) Panasonic will ship an exchange chassis along with an exchange form within 72 hours. Myron and Davis will ship an exchange module along with an exchange form same day UPS 2nd Day Air when the exchange form is received by 12:00PM PST, Monday through Friday. (4) Install the exchange unit as soon as possible upon receipt. Return the defective chassis to the manufacturer within 30 days. Return freight charges may be claimed as sublet, provided the repair was performed under the terms of the Basic New Car Warranty or the one year Replacement Part Warranty. Copies of the freight invoice should be attached to the repair order continued… Bulletin Number: 15-168-13; Date: 08/09/13 Page 8 If the exchange unit has not been installed or the failed chassis returned within 30 days, contact the Service Center. Reference the exchange number and explain the circumstances causing the delay. An extension will be granted or the dealer will be instructed to return the exchange unit. Failure to comply will result in a “charge back” to the dealer for the cost of the exchange unit. ILLUSTRATION DESCRIPTION MANUFACTURER PART NUMBER Legacy / Outback Headrest DVD Monitor Assembly (Left or Right) Myron and Davis H001SAJ320 Legacy / Outback Aii Module Myron and Davis H001SAJ370 8.4.9.3 NAVIGATION SYSTEM EXCHANGE PROGRAM Within the terms of the Basic New Car Warranty and the one year Replacement Part Warranty, the Navigation System Exchange Program provides for replacement of a defective navigation assembly and/or display screen with an exchange unit from the manufacturer. The manufacturer will supply an exchange unit, or a new unit in the case of a “New” and “In-stock” vehicle. Vehicles that have been placed in demo service should use exchange units only. Note: DO NOT disassemble a Navigation Assembly to retrieve a lodged DVD prior to returning to the manufacturer. See Section 8.4.9.4 for the policy on returning the DVD to the customer. Genuine Subaru navigation systems are manufactured by Kenwood Corporation and Fujitsu Ten Corporation. In the event a navigation unit or display screen requires an exchange, it is not necessary to remove the unit from the vehicle. The procedures listed below must be followed: 1) The defective unit should remain in the vehicle until the exchange unit is installed. 2) The applicable Service Center should be contacted, preferably through their website or by faxing a legible copy of the Exchange Request Form. The Kenwood Corporation may be contacted through their website or by faxing a legible copy of the Kenwood Exchange Form (Section 17.9). The on-line Exchange Form is found in Subarunet, under Service, then Forms. Service Center is open from 9 AM – 5:30 PM Pacific Time. Requests arriving after 2:00 PM PST are processed the following business day. continued… Bulletin Number: 15-168-13; Date: 08/09/13 Page 9 KENWOOD CORPORATION ON-LINE EXCHANGE FORM FAX TELEPHONE SERVICE CENTER TELEPHONE www.fthgroupinc.com 1-626-333-2407 1-626-333-2435 The Fujitsu Ten Service Center may be contacted by phone, fax or e-mail. The Subaru Advance Exchange Fax Form is found in Subarunet, under Service, then Forms. The Service Center is open from 7AM – 5PM Pacific Time. Exchange Units will be shipped to the dealer via 2nd-day service. FUJITSU TEN E-MAIL ADDRESS FAX TELEPHONE SERVICE CENTER TELEPHONE ftenservice@lao.ten.fujitsu.com 1-800-438-5410 1-800-237-5413 SPECIAL NOTE: Audio/Navigation Unit SD (memory) cards must be returned along with the complete unit itself for all exchange transactions made with Fujitsu Ten. Please confirm the correct SD card part number is included with the unit. The correct part number combinations of SD card and head units are provided below with the illustrations. Note: In the event the vehicle is “New” and “In-stock”, indicate this on the exchange form. A new unit will be supplied rather than an exchange unit. 3) Kenwood or Fujitsu Ten will either ship an exchange unit or reject the request by the next business day. Upon acceptance of the Exchange Request, Kenwood or Fujitsu Ten will ship the exchange unit directly to the dealer via second day air. Documentation shipped with the unit will include an order number or an RMA Number (Kenwood) or an Exchange Number (Fujitsu Ten). It is required that these numbers provided upon claim submission. KENWOOD EXCHANGE NUMBER EXAMPLE… (RMA #)… 0000(0) FUJITSU TEN EXCHANGE/ CLAIM ID NUMBER EXAMPLE… 4YB000000 If the exchange is rejected, Kenwood or Fujitsu Ten will promptly notify the dealer of reason for rejection. Kenwood or Fujitsu Ten may reject the request if the Exchange Request Form has not been properly and legibly completed. 4) The dealer must return the failed component to Kenwood or Fujitsu Ten in the same approved packaging that the exchange unit arrived in. A hard copy of the printout from the on-line order or the Exchange Request Form must be included in the core return package. Return freight charges may be claimed as sublet, provided the repair was per formed under the terms of the Basic New Car Warranty. Copies of the freight invoice should be attached to the repair order. If replacement DVD(s) are supplied with the exchange, the original navigation DVD(s)s must accompany the returned unit or a charge will be incurred. continued… Bulletin Number: 15-168-13; Date: 08/09/13 Page 10 Failure to use proper packaging could result in a “charge back” for the cost of the exchange unit and shipping. If the exchange component has not been installed or returned to Kenwood or Fujitsu Ten within 30 days from the receipt of the exchange unit, the dealer will receive a “charge back” for the cost of the exchange unit and/or the SD Card with shipping. ILLUSTRATION DESCRIPTION MANUFACTURER PART NUMBER Legacy / Outback Navigation & Audio Complete Head Unit (AVN) w/Aha and Harman Kardon Face Plate ID No. FB688US Fujitsu Ten 86271AJ80A Audio with SD Card SD Card Part No. 86283AJ66A Legacy / Outback Navigation & Audio Complete Head Unit (AVN) w/Aha and Harman Kardon Face Plate ID No. FE699US Fujitsu Ten 86271AJ81A Audio with SD Card SD Card Part No. 86283AJ69A BRZ Audio & NavigationUnit Assembly w/XM built-in w/Aha Face Plate ID No. FA632US Fujitsu Ten 86271CA630 Audio with SD Card SD Card Part No. 86283CA630 Forester Audio & Navigation Unit Assembly w/XM built-in and Aha Face Plate ID No. FF605US Fujitsu Ten 86271SG600 Audio with SD Card Exchange SD Card Part No. 86283SG600 continued… Bulletin Number: 15-168-13; Date: 08/09/13 Page 11 ILLUSTRATION DESCRIPTION MANUFACTURER PART NUMBER Forester Audio & Navigation Unit Assembly w/XM built-in, Aha & Harman Kardon Face Plate ID No. FF615US Fujitsu Ten 86271SG610 Audio with SD Card Exchange SD Card Part No. 86283SG600 Forester Audio & Navigation Unit Assembly w/XM built-in and Aha Face Plate ID No. FF605US Fujitsu Ten 86271SG620 Audio with SD Card Exchange SD Card Part No. 86283SG620 Forester Audio & Navigation Unit Assembly w/XM built-in, Aha & Harman Kardon Face Plate ID No. FF615US Fujitsu Ten 86271SG630 Audio with SD Card Exchange SD Card Part No. 86283SG620 8.4.9.4. RETURN OF LODGED CD/DVD(S) In the event a DVD/ CD(s) becomes lodged in the In-Dash CD Changer, Rear Seat Entertainment Unit or Navigation Assembly, do not disassemble the unit to retrieve the DVD/ CD(s). Please use the following procedure: (1) Follow the normal exchange procedures for requesting a replacement unit. In the case of Navigation DVDs, notify the manufacturer at the time the exchange unit is requested that the DVD is lodged in the unit. A new DVD will be supplied with the exchange unit. (2) For all DVD/CD(s) other than Navigation DVDs, record a daytime telephone number where the customer can be reached and retain in customer’s file. (3) Remove the defective unit from the vehicle and return it to the manufacturer. DVD/ CD(s) that have been successfully removed by the manufacturer will be returned directly to the dealer within 10 calendar days. It is the dealer’s responsibility to notify the customer when the DVD/CD(s) are returned. In the event a DVD/CD(s) has been damaged (except Navigation DVDs); the manufacturer will reimburse the customer through the dealer at $15.00 per damaged CD or $20.00 per damaged DVD. Panasonic will forward a check for this reimbursement to the dealer. The dealer must in turn reimburse the customer. Only commercially produced DVD/ CD(s) can be included in the reimbursement program. continued… Bulletin Number: 15-168-13; Date: 08/09/13 Page 12 8.4.9.5. SATELLITE RADIO EXCHANGE PROGRAM Within the terms of the Basic New Car Warranty, and the one year Replacement Part Warranty, the Satellite Radio Exchange Program provides for replacement of a defective control module with an exchange module from the manufacturer. The manufacturer will supply an exchange unit, or a new unit in the case of a “New” and “In-stock” vehicle. Genuine Subaru Satellite Radio Accessories are manufactured by Clarion. In the event the control module requires an exchange, it is not necessary to remove the unit from the vehicle. The procedures listed below should be followed: (1) The defective module should remain in the vehicle until the exchange unit is installed. (2) The Clarion Service Center should be contacted. The Service Center is open from 8 AM – 6 PM Eastern Time: CLARION 1-800-347-8933 The Fujitsu Ten Service Center may be contacted by phone, fax or e-mail. The Subaru Advance Exchange Fax Form is found in Subarunet, under Service, then Forms. The Service Center is open from 7AM – 5PM Pacific Time. Exchange Units will be shipped to the dealer via 2nd-day service. Note: Activation of all XM subscription based services is the responsibility of the vehicle owner. FUJITSU TEN E-MAIL ADDRESS FAX TELEPHONE SERVICE CENTER TELEPHONE ftenservice@lao.ten.fujitsu.com 1-800-438-5410 1-800-237-5413 SPECIAL NOTE: Audio/Navigation Unit SD (memory) Cards must be returned along with the complete unit itself for all exchange transactions made with Fujitsu Ten. Please confirm the correct SD card part number is included with the unit. The correct part number combinations of SD card and head units are provided below with the illustrations. Note: In the event the vehicle is “New” and “In-stock”, inform the Service Center. A new unit will be supplied rather than an exchange unit. If the Service Center is unable to provide a new unit, immediately contact a Subaru of America, Inc. Dealer Claims Specialist at 1-866-SUBARU2 for further instructions. Vehicles that have been placed in demo service should use exchange units only. Replacement of the control module with a new unit, other than units supplied through the exchange program, requires authorization from Subaru of America, Inc. Dealer Claims Specialist. An authorization code will be provided and must be included upon claim submission. continued… Bulletin Number: 15-168-13; Date: 08/09/13 Page 13 (3) Provide the Service Center with the following information: Dealer Code Dealer Name and Address VIN – All 17 Characters Vehicle Year Vehicle Model Date of Vehicle Sale Vehicle Mileage Subaru Part Number Customer Complaint Customer Last Name At this time, the Service Center will issue an exchange number. It is required that this number be provided upon claim submission. Clarion Exchange Number Example….(ERS#)… 0000000001 Fujitsu Ten Exchange/Claim Id Number Example …4YB000000 An exchange module along with an exchange form will be shipped within 72 hours. If the exchange module is not received within 5 days, call the Service Center. Provide the operator with the exchange number when making inquiries. (4) Install the exchange unit as soon as possible upon receipt. Return the defective module to the manufacturer within 30 days. Return freight charges may be claimed as sublet, provided the repair was performed under the terms of the Basic New Car Warranty. Copies of the freight invoice should be attached to the repair order. If the exchange unit has not been installed or the failed module returned within 30 days, contact the Service Center. Reference the exchange number and explain the circumstances causing the delay. An extension will be granted or the dealer will be instructed to return the exchange unit. Failure to comply will result in a “charge back” to the dealer for the cost of the exchange unit. Note: Activation of all subscription based services is the responsibility of the vehicle owner. ILLUSTRATION DESCRIPTION MANUFACTURER PART NUMBER Legacy / Outback Sirius Satellite Tuner Module Clarion H621SFG021 continued… Bulletin Number: 15-168-13; Date: 08/09/13 Page 14 Forester Sirius Satellite Tuner Module Clarion H621SFG020 Legacy / Outback / Forester XM Satellite Tuner Module Clarion H621SXA120 Legacy/Outback Navigation & Audio Complete Head Unit (AVN) w/Aha & Harman Kardon Face Plate ID No. FE688US Fujitsu Ten 86271AJ80A Audio with SD Card SD Card Part No. 86283AJ66A Legacy/Outback Navigation & Audio Complete Head Unit (AVN) w/Aha Face Plate ID No. FE699US Fujitsu Ten 86271AJ81A Audio with SD Card SD Card Part No. 86283AJ69A BRZ Audio & Navigation Unit Assembly w/XM built-in w/Aha Face Plate ID No. FA632US Fujitsu Ten 86271CA630 Audio with SD Card SD Card Part No. 86283CA630 Forester Audio & Navigation Unit Assembly w/XM built-in and Aha Face Plate ID No. FF605US Fujitsu Ten 86271SG600 Audio with SD Card SD Card Part No. 86283SG600 continued… Bulletin Number: 15-168-13; Date: 08/09/13 Page 15 Forester Audio & Navigation Unit Assembly w/XM built-in, Aha & Harman Kardon Face Plate ID No. FF615US Fujitsu Ten 86271SG610 Audio with SD Card SD Card Part No. 86283SG600 Forester Audio & Navigation Unit Assembly w/XM built-in and Aha Face Plate ID No. FF605US Fujitsu Ten 86271SG620 Audio with SD Card SD Card Part No. 86283SG620 Forester Audio & Navigation Unit Assembly w/XM built-in, Aha & Harman Kardon Face Plate ID No. FF615US Fujitsu Ten 86271SG630 Audio with SD Card SD Card Part No. 86283SG620 SIRIUS XM WARRANTY EXCHANGE PROCESS If you need to perform a warranty exchange on any radio that is factory equipped with satellite radio, please follow the below instructions. Going through the below process will ensure the any fees for the new radio is waived and will ensure your customer continues to receive their satellite radio programming without any interruption of service. Step 1. Call SiriusXM Dealer Support at 1-800-852-9696 and let the agent know you are doing a warranty exchange on a Subaru vehicle. Step 2. Provide the agent with the old Radio ID and ask them to transfer the service on this radio to the new Radio ID. Confirm with the agent that the old Radio ID has been deactivated. (To find the Radio ID, go into satellite radio mode and tune to channel “0”, the Radio ID will display for you, it will be 8 alpha-numeric characters long). Step 3. Confirm which services you are transferring e.g. Audio only or Audio and Traffic. Step 4. Ask the SXM Dealer support agent to send an activation signal to the new radio and confirm the radio is working. Dealers can also perform a signal refresh if necessary by entering in the Radio ID into the following url. www.siriusxm.com/oemrefresh 11.2.10 AUDIO COMPONENT OUT-OF-WARRANTY EXCHANGE / REPAIR PROGRAM Vehicles outside the terms of the New Car Basic or Parts Warranties may utilize the Audio Exchange/Repair Program which is to be referenced as an “Out-of Warranty Exchange Program”. Subaru Added Security Gold Plus customers are entitled to this “out-of-warranty” exchange program when the failure meets the terms of the Agreement. continued… Bulletin Number: 15-168-13; Date: 08/09/13 Page 16 The out-of-warranty exchange program is intended to enhance customer satisfaction by providing a prompt exchange with a quality factory serviced audio unit which has been refurbished to the highest standards. All out-of-warranty orders will be subject to availability. In case of low stock, “in-warranty” orders will take priority over “out-of-warranty” orders. In general, this program is for internal failures and does not include exchanges for damage (spilled liquid, scratches, etc.) Speak with the manufacturer to determine exchange eligibility. Out of Warranty Exchange Program procedures are outlined below. Please have the following information available when contacting the Service Center. Dealer Code Dealer Name and Address VIN – All 17 Characters Date of Vehicle Sale Vehicle Mileage Caller’s Name and Telephone Number Claim Number Chassis Model Number, ID Code and/or the Subaru Part Number (Clarion requires the front faceplate ID Number) Customer Complaint Customer Last Name Clarion: 1-800-347-8933 • The program includes 2002 and later model years based on availability • Exchange cores will be shipped UPS Ground within 72 hours. • Clarion offers a 1 year manufacturer’s warranty on these exchange units. • Clarion will invoice the dealer for the cost of the exchange unit. • Shipping charges for return of the core is the responsibility of the dealership. • Cores must be returned to Clarion within 30 days • Delinquent cores will be invoiced to SOA who in turn will issue a debit to the dealership • There will be a restocking fee of 20% for all unused returned cores. Dealers will be invoiced by Clarion and are to make payment directly to Clarion for this fee. Panasonic: 1-800-228-0473 • The program includes 2002 and later model years based on availability • Exchange cores will be shipped UPS Ground within 72 hours • Panasonic offers a 1 year manufacturer’s warranty on these exchange units. • Dealers will be invoiced by Panasonic for the cost of the exchange unit • Payments are to be made directly to Panasonic • Shipping charges for return of the core is the responsibility of the dealership • Cores must be returned to Panasonic within 30 days continued… Bulletin Number: 15-168-13; Date: 08/09/13 Page 17 Kenwood: 1-626-333-2435 NOTE: Kenwood does not offer an “Out of Warranty” exchange program; however, they do offer an “Out of Warranty” repair program. • The Kenwood Service Center should be contacted preferably through their web-site www.fthgroupinc.com • The dealer places the repair request with the Kenwood Service Center and pays a minimum analysis and shipping fee. • The dealer removes the unit from the vehicle and sends it to the Kenwood Service Center for repair. • The Kenwood Service Center analyzes the unit and informs the dealer of additional repair costs. Repair costs will vary depending on the condition of the unit. • If the customer does not agree to additional costs, the unit is returned to the dealer “as is” with no additional charges. • If the customer agrees to the repair, Kenwood invoices the dealer and payments are to be made by the dealer directly to Kenwood. • The Kenwood Service Center repairs the unit and returns it to the dealer. Fujitsu Ten 1-800-237-5413 • The program includes 2010 and later model years based on availability • Exchange cores will be shipped UPS Ground or 2nd Day Air within 72 hrs. • Fujitsu Ten offers a 1 yr. manufacturer’s warranty on these exchange units • Fujitsu Ten will invoice the dealer for the cost of the exchange unit • Shipping charges for return of the core is the responsibility of the dealership • Cores must be returned to Fujitsu Ten within 30 days • Delinquent cores will be invoiced to SOA who in turn will debit the dealership • There will be a restocking fee of 20% for all unused returned cores. Dealers will be invoiced by Fujitsu Ten and are to make payment directly to Fujitsu Ten for this fee.
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