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2014 Exchange Component Identification and Procedures – 2014 Subaru

by
“This site contains affiliate links for which OEMDTC may be compensated”

NUMBER: 15-168-13R
DATE: 08/09/13
REVISED: 09/11/15

APPLICABILITY: 2014MY Subaru Vehicles
SUBJECT: 2014 Exchange Component Identification and Procedures

 

INTRODUCTION

This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure. The exchange program policy can also be found in Sections 8.4.9 and 11.2.10 of your Service Policies and Procedures Manual found in subarunet.

 

8.4.9.1 AUDIO/FACE PLATE EXCHANGE PROGRAM

Within the terms of the Basic New Car Warranty and one year Replacement Part Warranty, the Exchange Program provides for replacement of a defective audio chassis and/or faceplate with an exchange unit from the manufacturer.  The manufacturer will supply an exchange unit, or a new unit in the case of a “New” and “In-stock” vehicle.

NOTE: DO NOT disassemble an In-Dash CD Changer to retrieve any lodged CD(s) prior to returning to the manufacturer. See Section 8.4.9.4 for the policy on returning the CD(s) to the customers.

Genuine Subaru audio systems are manufactured by Panasonic and Clarion.  Audio visual navigation units are manufactured by Kenwood Corporation and Fujitsu Ten Corporation.  In the event an audio chassis/faceplate requires an exchange, it is not necessary to remove the unit from the vehicle. The procedures listed below should be followed:

(1) The defective chassis should remain in the vehicle until the exchange unit is installed.

(2) The applicable Service Center should be contacted.

The Panasonic Service Center may be contacted either by phone or by faxing a legible copy of the Panasonic Exchange Form (Section 17.15).  The on-line Exchange Form is also found on Subarunet, under “Service then Forms”.  The Panasonic Service Center is open from 8AM to 8PM Eastern Time.

PANASONIC
SERVICE CENTER TELEPHONE FAX TELEPHONE
1-800-228-0473 1-800-682-8056

 

The Clarion Service Center may be contacted by phone.  The Service Center is open from 8AM to 6PM Eastern.

CLARION
1-800-347-8933

 

The Kenwood Service Center should be contacted, preferably through their website or by faxing a legible copy of the Kenwood Exchange Request Form (Section 17.9).  The on-line Exchange Form is found in Subarunet, under Service, then Forms.  The Service Center is open from 9AM – 5:30PM Pacific Time.  Requests arriving after 2:00PM PST are processed the following business day.

KENWOOD CORPORATION
ON-LINE EXCHANGE FORM FAX TELEPHONE SERVICE CENTER TELEPHONE
www.fthgroupinc.com 1-626-333-2407 1-626-333-2435

 

The Fujitsu Ten Service Center may be contacted by phone, fax or e-mail.  The Subaru

Advance Exchange Fax Form is found in Subarunet, under Service, then Forms.  The Service Center is open from 7AM – 5PM Pacific Time.  Exchange Units will be shipped to the dealer via 2nd-day service.

NOTE: Activation of all XM subscription based services is the responsibility of the vehicle owner.

FUJITSU TEN
E-MAIL ADDRESS FAX TELEPHONE SERVICE CENTER TELEPHONE
ftenservice@lao.ten.fujitsu.com 1-800-438-5410 1-800-237-5413

 

SPECIAL NOTE:  Audio/Navigation Unit SD (memory) cards must be returned along with the complete unit itself for all exchange transactions made with Fujitsu Ten.  Please confirm the correct SD card part number is included with the unit.  The correct part number combinations of SD card and head units are provided below with the illustrations.

NOTE: In the event the vehicle is “New” and “In-stock”, inform the Service Center. A new unit will be supplied rather than an exchange unit. If the Service Center is unable to provide a new unit, immediately contact a Subaru of America, Inc. Dealer Claims Specialist at 1-866-SUBARU2 for further instructions.

Vehicles that have been placed in demo service should use exchange units only.

Replacement of an audio chassis/faceplate with a new unit, other than units supplied through the exchange program, requires authorization from Subaru of America, Inc. Dealer Claims Specialist.  An authorization code will be provided and must be included upon claim submission.

(3) Provide the Service Center with the following information:

Dealer Code
Dealer Name and Address
VIN – All 17 Characters
Date of Vehicle Sale
Vehicle Mileage
Caller’s Name and Telephone Number
Dealer RO Number
Chassis Model Number, ID Code and/or the Subaru Part Number (Clarion requires the front faceplate ID number)
Customer Complaint
Customer Last Name

At this time, the Service Center will issue an exchange number. It is required that this number be provided upon claim submission.

Panasonic Exchange Number Example ………………………………SUS0000001

Clarion Exchange Number Example… (ERS#) …………………..0000000001

Kenwood Exchange Number Example… (RM#) …………………0000(0)

Fujitsu Ten Exchange/Claim Id Number Example ………4YB000000

Please note that the Fujitsu Ten Exchange Number is known as their Claim Number which is located at the bottom of the returned Exchange Fax Form.

An exchange chassis along with an exchange form will be shipped within 72 hours. If the exchange chassis is not received within 5 days, call the Service Center. Provide the operator with the exchange number when making inquiries.

(4) Install the exchange unit as soon as possible upon receipt. Return the defective chassis to the manufacturer within 30 days. Return freight charges may be claimed as sublet, provided the repair was performed under the terms of the Basic New Car Warranty or one year Replacement Part Warranty.  Copies of the freight invoice should be attached to the repair order.

If the exchange unit has not been installed or the failed chassis returned within 30 days, contact the Service Center. Reference the exchange number and explain the circumstances causing the delay. An extension will be granted or the dealer will be instructed to return the exchange unit. Failure to comply will result in a “charge back” to the dealer for the cost of the exchange unit and/or the SD Card.

 

See PDF Bellow…

 

8.4.9.2. REAR SEAT ENTERTAINMENT EXCHANGE PROGRAM

Genuine Subaru Rear Seat Entertainment systems are manufactured by Panasonic (Tribeca) and Myron and Davis (Legacy and Outback).

Within the terms of the Basic New Car Warranty and the one year Replacement Part Warranty, the Audio / Rear Seat Entertainment Exchange Program through Panasonic provides for replacement of a defective rear seat entertainment unit (DVD player only) with an exchange unit from the manufacturer.  Headphones and Rear Seat Entertainment remote control units are orderable through the Subaru Parts Dept. and not covered by this exchange program.  Myron and Davis will provide an electronics module that includes the LCD screen and integrated DVD player.  Headphones and the remote control units are also orderable through the Subaru Parts Dept. and not covered by this exchange program.   The manufacturer will supply an exchange unit, or a new unit in the case of a “New” and “In-stock” vehicle.

In the event a rear seat entertainment unit or module requires an exchange, it is not necessary to remove the unit from the vehicle.  The procedures listed below should be followed:

(1)The defective chassis should remain in the vehicle until the exchange unit is installed.

(2) The applicable Service Center should be contacted by either calling their toll free number or by faxing a legible copy of the Exchange Request Form.

The Panasonic Service Center may be contacted either by phone or by faxing a legible copy of the Panasonic Exchange Form (Section 17.15).  The online Exchange Form is also found on Subarunet, under Service, then Forms.  The Panasonic Service Center is open from 8AM to 8PM Eastern Time.

PANASONIC
SERVICE CENTER TELEPHONE FAX TELEPHONE
1-800-228-0473 1-800-682-8056

 

The Myron and Davis Service Center may be contacted by phone or by faxing a legible copy of the Myron and Davis Exchange Form (Section 17).  The online Exchange Form is also found on Subarunet, under Service, then Forms.  The Service Center is open from 8AM to 5PM Pacific Time.

MYRON AND DAVIS
SERVICE CENTER TELEPHONE FAX TELEPHONE
1-866-435-6789 1-909-796-0597

 

NOTE (1): In the event the vehicle is “New” and “In-stock”, inform the Service Center. A new unit will be supplied rather than an exchange unit. If the Service Center is unable to provide a new unit, immediately contact your Subaru Service Representative for further instructions.

Vehicles that have been placed in demo service should use exchange units only.

Replacement of a rear seat entertainment unit with a new unit, other than units supplied through the exchange program, requires authorization from your Subaru Service Representative (see Section 8.4.10). An authorization code will be provided and must be included upon claim submission.

NOTE (2): DO NOT disassemble a Rear Seat Entertainment Unit to retrieve a lodged DVD prior to returning to the manufacturer. See Section 8.4.9.4 for the policy on returning the DVDs to the customers.

(3) Provide the Service Center with the following information:

Dealer Code
Dealer Name and Address
VIN – All 17 Characters
Date of Vehicle Sale
Vehicle Mileage
Caller’s Name and Telephone Number
Claim Number
Chassis Model Number, ID Code and/or the Subaru Part Number
Customer Complaint
Customer Last Name

At this time, the Service Center will issue an exchange number. It is required that this number be provided upon claim submission.

PANASONIC EXCHANGE NUMBER EXAMPLE…… SUS0000001

MYRON AND DAVIS EXCHANGE NUMBER
EXAMPLE….. RA(followed by 5 numerics)

Panasonic will ship an exchange chassis along with an exchange form within 72 hours.

Myron and Davis will ship an exchange module along with an exchange form same day UPS 2nd Day Air when the exchange form is received by 12:00PM PST, Monday through Friday.

(4) Install the exchange unit as soon as possible upon receipt. Return the defective chassis to the manufacturer within 30 days. Return freight charges may be claimed as sublet, provided the repair was performed under the terms of the Basic New Car Warranty or the one year Replacement Part Warranty.   Copies of the freight invoice should be attached to the repair order

If the exchange unit has not been installed or the failed chassis returned within 30 days, contact the Service Center. Reference the exchange number and explain the circumstances causing the delay. An extension will be granted or the dealer will be instructed to return the exchange unit. Failure to comply will result in a “charge back” to the dealer for the cost of the exchange unit.

See PDF Bellow…

 

8.4.9.3 NAVIGATION SYSTEM EXCHANGE PROGRAM

Within the terms of the Basic New Car Warranty and the one year Replacement Part Warranty, the Navigation System Exchange Program provides for replacement of a defective navigation assembly and/or display screen with an exchange unit from the manufacturer. The manufacturer will supply an exchange unit, or a new unit in the case of a “New” and “In-stock” vehicle. Vehicles that have been placed in demo service should use exchange units only.

Note: DO NOT disassemble a Navigation Assembly to retrieve a lodged DVD prior to returning to the manufacturer. See Section 8.4.9.4 for the policy on returning the DVD to the customer.

Genuine Subaru navigation systems are manufactured by Kenwood Corporation and Fujitsu Ten Corporation.  In the event a navigation unit or display screen requires an exchange, it is not necessary to remove the unit from the vehicle. The procedures listed below must be followed:

1) The defective unit should remain in the vehicle until the exchange unit is installed.

2) The applicable Service Center should be contacted, preferably through their website or by   faxing a legible copy of the Exchange Request Form.

The Kenwood Corporation may be contacted through their website or by faxing a legible copy of the Kenwood Exchange Form (Section 17.9).  The on-line Exchange Form is found in Subarunet, under Service, then Forms.   Service Center is open from 9 AM – 5:30 PM Pacific Time. Requests arriving after 2:00 PM PST are processed the following business day.

KENWOOD CORPORATION
ON-LINE EXCHANGE FORM FAX TELEPHONE SERVICE CENTER TELEPHONE
www.fthgroupinc.com 1-626-333-2407 1-626-333-2435

 

The Fujitsu Ten Service Center may be contacted by phone, fax or e-mail.  The Subaru

Advance Exchange Fax Form is found in Subarunet, under Service, then Forms.  The Service Center is open from 7AM – 5PM Pacific Time.  Exchange Units will be shipped to the dealer via 2nd-day service.

FUJITSU TEN
E-MAIL ADDRESS FAX TELEPHONE SERVICE CENTER TELEPHONE
ftenservice@lao.ten.fujitsu.com 1-800-438-5410 1-800-237-5413

 

SPECIAL NOTE:  Audio/Navigation Unit SD (memory) cards must be returned along with the complete unit itself for all exchange transactions made with Fujitsu Ten. Please confirm the correct SD card part number is included with the unit.  The correct part number combinations of SD card and head units are provided below with the illustrations.

Note: In the event the vehicle is “New” and “In-stock”, indicate this on the exchange form. A new unit will be supplied rather than an exchange unit.

3) Kenwood or Fujitsu Ten will either ship an exchange unit or reject the request by the          next business day.

Upon acceptance of the Exchange Request, Kenwood or Fujitsu Ten will ship the exchange unit directly to the dealer via second day air. Documentation shipped with the unit will include an order number or an RMA Number (Kenwood) or an Exchange Number (Fujitsu Ten).  It is required that these numbers provided upon claim submission.

KENWOOD EXCHANGE NUMBER EXAMPLE… (RMA #)… 0000(0)

FUJITSU TEN EXCHANGE/ CLAIM ID NUMBER EXAMPLE… 4YB000000

If the exchange is rejected, Kenwood or Fujitsu Ten will promptly notify the dealer of reason for rejection. Kenwood or Fujitsu Ten may reject the request if the Exchange Request Form has not been properly and legibly completed.

4) The dealer must return the failed component to Kenwood or Fujitsu Ten in the same approved packaging that the exchange unit arrived in. A hard copy of the printout from the on-line order or the Exchange Request Form must be included in the core return package. Return freight charges may be claimed as sublet, provided the repair was per formed under the terms of the Basic New Car Warranty. Copies of the freight invoice should be attached to the repair order.

If replacement DVD(s) are supplied with the exchange, the original navigation DVD(s)s must accompany the returned unit or a charge will be incurred.

Failure to use proper packaging could result in a “charge back” for the cost of the exchange unit and shipping.

If the exchange component has not been installed or returned to Kenwood or Fujitsu Ten within 30 days from the receipt of the exchange unit, the dealer will receive a “charge back” for the cost of the exchange unit and/or the SD Card with shipping.

See PDF Bellow…

 

8.4.9.4. RETURN OF LODGED CD/DVD(S)

In the event a DVD/ CD(s) becomes lodged in the In-Dash CD Changer, Rear Seat

Entertainment Unit or Navigation Assembly, do not disassemble the unit to retrieve the DVD/ CD(s). Please use the following procedure:

  • Follow the normal exchange procedures for requesting a replacement unit. In the case of Navigation DVDs, notify the manufacturer at the time the exchange unit is requested that the DVD is lodged in the unit. A new DVD will be supplied with the exchange unit.
  • For all DVD/CD(s) other than Navigation DVDs, record a daytime telephone number where the customer can be reached and retain in customer’s file.
  • Remove the defective unit from the vehicle and return it to the manufacturer. DVD/ CD(s) that have been successfully removed by the manufacturer will be returned directly to the dealer within 10 calendar days. It is the dealer’s responsibility to notify the customer when the DVD/CD(s) are returned.

In the event a DVD/CD(s) has been damaged (except Navigation DVDs); the manufacturer will reimburse the customer through the dealer at $15.00 per damaged CD or $20.00 per damaged DVD. Panasonic will forward a check for this reimbursement to the dealer. The dealer must in turn reimburse the customer. Only commercially produced DVD/ CD(s) can be included in the reimbursement program.

 

8.4.9.5. SATELLITE RADIO EXCHANGE PROGRAM

Within the terms of the Basic New Car Warranty, and the one year Replacement Part Warranty, the Satellite Radio Exchange Program provides for replacement of a defective control module with an exchange module from the manufacturer. The manufacturer will supply an exchange unit, or a new unit in the case of a “New” and “In-stock” vehicle.

Genuine Subaru Satellite Radio Accessories are manufactured by Clarion. In the event the control module requires an exchange, it is not necessary to remove the unit from the vehicle.

The procedures listed below should be followed:

  • The defective module should remain in the vehicle until the exchange unit is installed.
  • The Clarion Service Center should be contacted. The Service Center is open from 8 AM – 6 PM Eastern Time:
CLARION
1-800-347-8933

 

The Fujitsu Ten Service Center may be contacted by phone, fax or e-mail.  The Subaru

Advance Exchange Fax Form is found in Subarunet, under Service, then Forms.  The Service Center is open from 7AM – 5PM Pacific Time.  Exchange Units will be shipped to the dealer via 2nd-day service.

Note: Activation of all XM subscription based services is the responsibility of the vehicle owner.

FUJITSU TEN
E-MAIL ADDRESS FAX TELEPHONE SERVICE CENTER TELEPHONE
ftenservice@lao.ten.fujitsu.com 1-800-438-5410 1-800-237-5413

 

SPECIAL NOTE:  Audio/Navigation Unit SD (memory) Cards must be returned along with the complete unit itself for all exchange transactions made with Fujitsu Ten.  Please confirm the correct SD card part number is included with the unit.  The correct part number combinations of SD card and head units are provided below with the illustrations. 

Note: In the event the vehicle is “New” and “In-stock”, inform the Service Center. A new unit will be supplied rather than an exchange unit. If the Service Center is unable to provide a new unit, immediately contact a Subaru of America, Inc. Dealer Claims Specialist at 1-866-SUBARU2 for further instructions.

Vehicles that have been placed in demo service should use exchange units only.

Replacement of the control module with a new unit, other than units supplied through the exchange program, requires authorization from Subaru of America, Inc. Dealer Claims Specialist. An authorization code will be provided and must be included upon claim submission.

(3) Provide the Service Center with the following information:

Dealer Code
Dealer Name and Address
VIN – All 17 Characters
Vehicle Year
Vehicle Model
Date of Vehicle Sale
Vehicle Mileage
Subaru Part Number
Customer Complaint
Customer Last Name

At this time, the Service Center will issue an exchange number. It is required that this number be provided upon claim submission.

Clarion Exchange Number Example….(ERS#)… 0000000001

Fujitsu Ten Exchange/Claim Id Number Example …4YB000000

An exchange module along with an exchange form will be shipped within 72 hours. If the exchange module is not received within 5 days, call the Service Center. Provide the operator with the exchange number when making inquiries.

(4) Install the exchange unit as soon as possible upon receipt. Return the defective module to               the manufacturer within 30 days. Return freight charges may be claimed as sublet, provided the repair was performed under the terms of the Basic New Car Warranty. Copies of the freight invoice should be attached to the repair order.

If the exchange unit has not been installed or the failed module returned within 30 days, contact the Service Center. Reference the exchange number and explain the circumstances causing the delay. An extension will be granted or the dealer will be instructed to return the exchange unit. Failure to comply will result in a “charge back” to the dealer for the cost of the exchange unit.

Note: Activation of all subscription based services is the responsibility of the vehicle owner.

See PDF Bellow…

 

8.4.9.6 POWER AMPLIFIER EXCHANGE PROGRAM

Within the terms of the Basic New Car Warranty and the one year Replacement Part Warranty, the Power Amplifier Exchange Program provides for replacement of a defective amplifier with an exchange unit. All amplifiers provided through the exchange program are new units.

Genuine Subaru amplifier units are manufactured by Harman Becker. In the event an amplifier assembly requires an exchange, it is not necessary to remove the unit from the vehicle. The procedures listed below should be followed:

(1) The defective unit should remain in the vehicle until the exchange unit is installed.

(2) The applicable Service Center should be contacted. Harman Becker Service Center is open from 8 AM to 8 PM Eastern Time.

Harman Becker
1-800-448-0944

 

(2) Provide the Service Center with the following information:

Dealer Code
Dealer Name and Address
VIN – All 17 Characters
Date of Vehicle Sale
Vehicle Mileage
Caller’s Name and Telephone Number
Claim Number
Chassis Model Number, ID Code and/or the Subaru Part Number
Customer Complaint Customer Last Name

At this time, the Service Center will issue an exchange number. It is required that this number be provided upon claim submission.

Harman Becker Exchange Number Example…4MW741

R.A. Number (1 Digit 2 Letters 3 Digits)

An exchange unit along with an exchange form and return shipping label will be shipped within 48 hours. If the exchange unit is not received within 5 days, call the Service Center. Provide the operator with the exchange number when making inquiries.

(4) Install the exchange unit as soon as possible upon receipt. Return the defective unit to the manufacturer within 30 days. All exchange units have return shipping labels included and should be returned in the same packaging the exchange unit arrived in.

If the exchange unit has not been installed or the failed unit returned within 30 days, contact the Service Center. Reference the exchange number and explain the circumstances causing the delay. An extension will be granted or the dealer will be instructed to return the exchange unit.

Failure to comply will result in a “charge back” to the dealer for the cost of the exchange unit.

See PDF Bellow…

 

SIRIUS XM WARRANTY EXCHANGE PROCESS

If you need to perform a warranty exchange on any radio that is factory equipped with satellite radio, please follow the below instructions.  Going through the below process will ensure the any fees for the new radio is waived and will ensure your customer continues to receive their satellite radio programming without any interruption of service.

Step 1.   Call SiriusXM Dealer Support at 1-800-852-9696 and let the agent know you are doing a warranty exchange on a Subaru vehicle.

Step 2.   Provide the agent with the old Radio ID and ask them to transfer the service on this radio to the new Radio ID.  Confirm with the agent that the old Radio ID has been deactivated.

(To find the Radio ID, go into satellite radio mode and tune to channel “0”, the Radio ID will display for you, it will be 8 alpha-numeric characters long).

Step 3.  Confirm which services you are transferring e.g. Audio only or Audio and Traffic.

Step 4.   Ask the SXM Dealer support agent to send an activation signal to the new radio and confirm the radio is working.   Dealers can also perform a signal refresh if necessary by entering in the Radio ID into the following url.  www.siriusxm.com/oemrefresh

 

11.2.10  AUDIO COMPONENT OUT-OF-WARRANTY EXCHANGE / REPAIR PROGRAM

Vehicles outside the terms of the New Car Basic or Parts Warranties may utilize the Audio

Exchange/Repair Program which is to be referenced as an “Out-of Warranty Exchange Program”. Subaru Added Security Gold Plus customers are entitled to this “out-of-warranty” exchange program when the failure meets the terms of the Agreement.

The out-of-warranty exchange program is intended to enhance customer satisfaction by providing a prompt exchange with a quality factory serviced audio unit which has been refurbished to the highest standards.

All out-of-warranty orders will be subject to availability.  In case of low stock, “in-warranty” orders will take priority over “out-of-warranty” orders. In general, this program is for internal failures and does not include exchanges for damage (spilled liquid, scratches, etc.) Speak with the manufacturer to determine exchange eligibility.

Out of Warranty Exchange Program procedures are outlined below.  Please have the following information available when contacting the Service Center.

Dealer Code
Dealer Name and Address
VIN – All 17 Characters
Date of Vehicle Sale
Vehicle Mileage
Caller’s Name and Telephone Number
Claim Number
C hassis Model Number, ID Code and/or the Subaru Part Number (Clarion requires the front faceplate ID Number)
Customer Complaint
Customer Last Name

 

Clarion:  1-800-347-8933

  • The program includes 2002 and later model years based on availability
  • Exchange cores will be shipped UPS Ground within 72 hours.
  • Clarion offers a 1 year manufacturer’s warranty on these exchange units.
  • Clarion will invoice the dealer for the cost of the exchange unit.
  • Shipping charges for return of the core is the responsibility of the dealership.
  • Cores must be returned to Clarion within 30 days
  • Delinquent cores will be invoiced to SOA who in turn will issue a debit to the dealership
  • There will be a restocking fee of 20% for all unused returned cores. Dealers will be invoiced by Clarion and are to make payment directly to Clarion for this fee.

 

Panasonic:  1-800-228-0473

  • The program includes 2002 and later model years based on availability
  • Exchange cores will be shipped UPS Ground within 72 hours
  • Panasonic offers a 1 year manufacturer’s warranty on these exchange units.
  • Dealers will be invoiced by Panasonic for the cost of the exchange unit
  • Payments are to be made directly to Panasonic
  • Shipping charges for return of the core is the responsibility of the dealership
  • Cores must be returned to Panasonic within 30 days

 

Kenwood:  1-626-333-2435

NOTE:  Kenwood does not offer an “Out of Warranty” exchange program; however, they do offer an “Out of Warranty” repair program.

  • The Kenwood Service Center should be contacted preferably through their web-site www.fthgroupinc.com
  • The dealer places the repair request with the Kenwood Service Center and pays a minimum analysis and shipping fee.
  • The dealer removes the unit from the vehicle and sends it to the Kenwood Service Center for repair.
  • The Kenwood Service Center analyzes the unit and informs the dealer of additional repair costs.  Repair costs will vary depending on the condition of the unit.
  • If the customer does not agree to additional costs, the unit is returned to the dealer “as is” with no additional charges.
  • If the customer agrees to the repair, Kenwood invoices the dealer and payments are to be made by the dealer directly to Kenwood.
  • The Kenwood Service Center repairs the unit and returns it to the dealer.

 

Fujitsu Ten   1-800-237-5413

  • The program includes 2010 and later model years based on availability
  • Exchange cores will be shipped UPS Ground or 2nd Day Air within 72 hrs.
  • Fujitsu Ten offers a 1 yr. manufacturer’s warranty on these exchange units
  • Fujitsu Ten will invoice the dealer for the cost of the exchange unit
  • Shipping charges for return of the core is the responsibility of the dealership
  • Cores must be returned to Fujitsu Ten within 30 days
  • Delinquent cores will be invoiced to SOA who in turn will debit the dealership
  • There will be a restocking fee of 20% for all unused returned cores. Dealers will be invoiced by Fujitsu Ten and are to make payment directly to Fujitsu Ten for this fee.

 

10 Affected Products

Vehicles

MAKE MODEL YEAR
SUBARU BRZ 2014
SUBARU FORESTER 2014
SUBARU IMPREZA 2014
SUBARU LEGACY 2014
SUBARU OUTBACK 2014
SUBARU TRIBECA 2014
SUBARU WRX 2014
SUBARU WRX STI 2014
SUBARU XV CROSSTREK 2014
SUBARU XV CROSSTREK HYBRID 2014

 

NHTSA ID Number: 10234858

Manufacturer Communication Number: 1516813R

Summary

Exchange Component Identification and procedures

 

1 Associated Document

Manufacturer Communications

NUMBER: 15-168-13R
DATE: 08/09/13
REVISED: 06/10/14

https://www.nhtsa.gov/recalls?nhtsaId=10234858

MC-10234858-9999.pdf 1879.752KB

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NHTSA ID Number: 10235933

Manufacturer Communication Number: 1516813R

Summary

Exchange Component Identification and procedures

 

1 Associated Document

Manufacturer Communications

NUMBER: 15-168-13R
DATE: 08/09/13
REVISED: 10/28/13

https://www.nhtsa.gov/recalls?nhtsaId=10235933

MC-10235933-9999.pdf 1997.854KB

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NHTSA ID Number: 10234926

Manufacturer Communication Number: 1516813

Summary

Exchange Component Identification and prcedures

 

1 Associated Document

Manufacturer Communications

NUMBER: 15-168-13
DATE: 08/09/13

https://www.nhtsa.gov/recalls?nhtsaId=10234926

MC-10234926-9999.pdf 1769.761KB

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NHTSA ID Number: 10067014

Manufacturer Communication Number: 15-168-13

Summary

SUMMARY TO BE PROVIDED ON A FUTURE DATE.

 

1 Associated Document

Service Bulletin Document

NUMBER: 15-168-13
DATE: 08/09/13

https://www.nhtsa.gov/recalls?nhtsaId=10067014

SB-10067014-3639.pdf 1769.761KB

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  • 🎄【5 in 1 Diagnostic Scanner】Compared with those auto scanners (50-100), NT604 Elite code scanner not only includes their OBDII diagnosis but also it can be an abs/srs scanner, transmission and check engine code reader. When it’s an odb2 scanner, you can use it to check if your car is ready for annual test through I/M readiness menu. In addition, live data stream, built-in DTC library, data play back and print, all these features are a big plus for it.
  • 🎅【Fantastic AUTOVIN】+【No extra software fee】Through the AUTOVIN menu, this NT604 Elite car scanner allows you to get your V-IN and vehicle info rapidly, no need to take time to find your V-IN and input one by one. What's more, the NT604 Elite abs srs scanner supports 60+ car makes from worldwide (America/Asia/Europe). You don’t need to pay extra software fee.
  • 🎄【Solid protective case KO plastic carrying bag】+ 【Lifetime update】Almost all same price-level obd scanner diagnostic tool only offers plastic bag to hold on the scanner.However, NT604 Elite automotive scanner is equipped with solid protective case, preventing your obd2 scanner from damage. Then you don’t need to pay extra money to buy a solid toolbox.
$169.99 Amazon Prime
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Bestseller No. 2
AUTOPHIX Bluetooth OBD2 Scanner, 3210 PRO Car Scan Tool Check Engine ABS SRS Transmission Wireless Code Reader Auto Car Diagnostic Scanner with Battery Test Exclusive APP for iPhone, iPad & Android
AUTOPHIX Bluetooth OBD2 Scanner, 3210 PRO Car Scan Tool Check Engine ABS SRS Transmission Wireless Code Reader Auto Car Diagnostic Scanner with Battery Test Exclusive APP for iPhone, iPad & Android
  • 5 IN 1 DIAGNOSTIC SCANNER: This is an OBDII scanner and 4 systems diagnostic tool. The AUTOPHIX 3210 PRO Bluetooth Auto Scanner not only has OBDII diagnostic function, but can also be used as an ABS/SRS/transmission scanner and check engine code reader. When it is an OBD2 scanner, you can use it to check if your car is ready for annual test via I/M preparation menu. In addition, the built-in DTC library, live data stream, data playback, performance testing and many more such functions are supported by it.
  • RELIABLE CAR HEALTH MONITOR: Are you confused when the ABS/SRS/Transmission/Check Engine warning light is blinking? The AUTOPHIX 3210 PRO Bluetooth Scanner will help you to do a thorough scanning and inspecting of your car and find out the root cause, which saves your time and money. Tip:The warning light will be turned off after the problem is solved. Airbag crash/collision data cannot be cleared, even if you replace the airbag with a new one.
  • QUICK DIAGNOSIS: The 3210 PRO is the newest 2024 Enhanced 4-System Bluetooth Code Reader that retrieves vehicle information, reads/clears trouble codes, and displays a 4-in-1 live data stream. You'll easily find out what's wrong with your car. In just a few minutes, you'll be in control of your car!
  • EXCLUSIVE APP: Are you tired of the following with third party apps? For example: 1.need to download different apps for different cars? 2. require extra download fees? 3. only support a few functions? 4. can only use one of Android and iOS? Now!One AUTOPHIX 3210 PRO Scanner is enough to solve all the above problems. The must-have wireless/bluetooth automotive diagnostic tool/code reader for today's car owners. iPhone iOS, iPad, Android can be downloaded for free without any additional subscription fees.
  • ADVANCED DATA FLOW DISPLAY:AUTOPHIX 3210 PRO Bluetooth code reader allows you to graphically display your vehicle's data flow instead of boring text, including engine coolant temperature, engine RPM, vehicle speed, absolute throttle position, control module voltage, etc. You can view different parameter values corresponding to different times. The advanced data streams provide useful information for entry-level professionals and diyers who can troubleshoot vehicle problems quickly and efficiently.
$69.99 Amazon Prime
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Bestseller No. 3
Autel AutoLink AL619 Scanner, 2024 ABS SRS Airbag Warning Light Diagnostic Scan Tool, Up of AL519 ML519 ML619, 10 OBDII Test Modes, DTCs Lookup, Live Data, Turn Off Check Engine Light OBD2 Code Reader
Autel AutoLink AL619 Scanner, 2024 ABS SRS Airbag Warning Light Diagnostic Scan Tool, Up of AL519 ML519 ML619, 10 OBDII Test Modes, DTCs Lookup, Live Data, Turn Off Check Engine Light OBD2 Code Reader
  • 🎉【2024 Upgraded Ver. of AL519/ ML519/ ML619】Autel develops the brand-new AutoLink AL619 as the advanced ver. of Autel ML519, AL519, AL319, MS309. This AL619 OBD2 scanner can scan ABS & SRS systems, and support 10 Modes of OBD II Diagnostics Function on Worldwide Vehicles to read, erase codes and turn off the MIL, ABS, SRS warning lights so that you can better maintain your car when related malfunctions occur and make your vehicle ready for the annual test.
  • 🎉【Accurate ABS/ SRS Diagnostics Functions】The ABS/ SRS diagnostic function is used to retrieve and clear codes from the ABS/ SRS systems. It can read and clear DTCs, show definitions of each code, display live data of multiple sensors in the graph to locate fault causes, and assist home mechanics to do the proper repair and clear ABS & Airbag warning lights. Diagnoses ABS/ SRS system codes on most 1996 and newer major vehicle models. Please email 📩 immoautel @ outlook. com 📩 for help.
  • 🎉【All 10 Modes of OBD II Diagnostics Function】The OBD II Diagnostics function is a fast-access option that allows you to carry out a quick test on the engine system of OBD II vehicles. Read Codes, Erase Codes, Live Data, Freeze Frame, Retrieving I/M Readiness Status, O2 Monitor Test, On-Board Monitor Test, DTC Lookup, Component Test, Viewing Vehicle Information, Modules Present.
  • 🎉【Live Data and Freeze Frame Data】With Live Data functions, Autel AL619 OBD2 diagnostic code reader allows you to view the live PID (Parameter Identification Data) of the vehicle's computer module(s) in text, graph to check the status of various sensors. And Freeze Frame Data enables you to view the vehicle's operating parameters at the moment a DTC is detected. These information will aid the technician by allowing the parameters to be duplicated for diagnostic and repair purposes.
  • 🎉【DTC Lookup Feature】Besides showing you the code’s definition while you are reading the diagnostic trouble codes, AL619 features comparably user-friendly DTC Lookup Function which enables you to retrieve the definitions of any error codes from the large database of AL619, saving you from the hassle of wasting time searching definition of every code via Google.
$99.99 Amazon Prime
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SaleBestseller No. 4
FOXWELL NT630 Plus OBD2 Scanner Diagnostic Tool, 2024 ABS Scan Tool Bleeding Brake SRS Scanner Car Code Reader Bidirectional Scanner with Airbag Light Reset SAS Oil Light
FOXWELL NT630 Plus OBD2 Scanner Diagnostic Tool, 2024 ABS Scan Tool Bleeding Brake SRS Scanner Car Code Reader Bidirectional Scanner with Airbag Light Reset SAS Oil Light
  • 2024 Best Choice for ABS Bleeder Scan Tool - Was the brake pedal always slowly sinking down or becoming loose? This abs brake bleeding scan tool will bleed the brake system by cycling the pump and valves to achieve a tight brake pedal. It's the most affordable obd2 scanner with abs auto bleed function you can find. With the clear step by step instruction, even a beginner can use it. Coverage check on FOXWELL official site: Support- Diagnostic Coverage List.
  • More Than a Entry Level OBD Scanner, Ideal for Home Mechanics - Based on the NT301 FOXWELL Scanner, NT630 Plus takes OBD diagnostics to the next level by customizing all functions for ABS and SRS systems. This srs abs scanner provides in-depth insights on error code diagnosis, wheel speed sensor live data, airbag circuits and cable connectors monitor, module activation and etc. It's an total game-changer in resolving ABS SRS issues.
  • No More Higher End Service than You Needed - One NT630 Plus is enough! This obd2 scanner with abs and srs takes depth diagnosis on Anti-Lock Brake System & Supplemental Restraint System, and also performs daily required resetting services which same priced scanners cannot do. Like Airbag light reset/ SAS(Steering Angle Sensor) adjustment/ Oil light reset functions. this car scanner will help the part to operate normally after the faults repaired.
  • Also can Work like NT301 - The NT630 Plus abs code reader connect to the OBD2 port directly. It will diagnose all obd2 modules instantly, displays the live data, locates bad sensors and I/M readiness status before the annual inspection. Guides you to do the maintenance work, reduces the potential driving risk and keep a peak performance on the road.
  • Complicate? Unreadable? - Intuitive LCD display with clear operate instructions, even a beginner can diagnose the car faults with the NT630 Plus. Ergonomic Touch with anti-collision and anti-slip cover design, comfortable for daily car diagnose work. Unique button press sound will provide the overall tactile and visual experience to notice you a task has been completed or a command has been executed.
$169.98 −$20.00 $149.98 Amazon Prime
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Bestseller No. 5
INNOVA 6100P OBD2 Scanner ABS SRS Transmission, Car Code Reader Diagnostic Scan Tool with Oil Reset, Alternator Test, Full OBD II, Live Data
INNOVA 6100P OBD2 Scanner ABS SRS Transmission, Car Code Reader Diagnostic Scan Tool with Oil Reset, Alternator Test, Full OBD II, Live Data
  • 【Buy with Confidence】 As a America's No.1 diagnostic tool brand, Innova stands for innovation, quality, and accessibility in the automotive diagnostic industry. We are known for developing cutting-edge diagnostic tools that are user-friendly, reliable, and made for US by Americans.
  • 【Unleash Your Drive's Potential】Much more than a car code reader, the 6100P scanner effectively reads and erases engine, ABS, SRS, and transmission codes for popular US car makes such as Ford, Chevy, Dodge, GM, etc. When the traction light is constantly on, the ability to really detect where the problem is concerning brakes and airbags enables you to make sure all safety measures in place before putting yourself in harm's way.
  • 【Your Car's Health Doctor】Easily view procedures or send commands for oil change, mileage or driving time reset for most 1996 and newer OBD2 vehicles. It also monitors your oil level and oil life status, ensuring optimal vehicle health.
  • 【alternator Test】The Innova 6100P scanner is perfect for assessing the performance of the alternator in your hybrid, car, SUV, minivan, or light truck diesel as well. During rough winters and scorching summers, this diagnostic tool will be invaluable when trying to root out start-up issues.
  • 【Drive with Confidence and Peace】Quickly identify if your vehicle needs immediate attention with our Code Severity Levels function. This feature helps you understand whether you need to fix an issue immediately or if it can wait until you get home, keeping warning lights at bay.
$189.99 Amazon Prime
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SaleBestseller No. 6
LAUNCH CRP123 OBD2 Scanner-2024 Newest Model Engine/ABS/SRS/Transmission Diagnostic Scan Tool SRS Airbag Code Reader,Lifetime Free Update
LAUNCH CRP123 OBD2 Scanner-2024 Newest Model Engine/ABS/SRS/Transmission Diagnostic Scan Tool SRS Airbag Code Reader,Lifetime Free Update
  • 【Great Ideal For Every Car Owner】Prefect choice for your father, husband, brother or boyfriend. EVERY CAR OWNER WILL NEED IT! It comes with h-igh-quality host with a strong box. Get LAUNCH CRP123 Elite car diagnostic scanner and give your lover a surprise!
  • 【 Read & Clear/Reset Engine/ABS/SRS/Transmission Diagnostic Scan Tool 】LAUNCH CRP123 OBD2 Scanner can test Engine, Transmission, ABS and Airbag four systems, also reads and resets code, displays data stream graphic, stores and playbacks dynamic data stream,helps to quick analysis and diagnosis.
  • 【 Error Fault Code Reader】Except the full 10 modes OBD2 diagnostic functions like, retrieving I/M readiness, Freeze Frame Data, Read Dynamic Data stream and V-ehicle Information, O2 Sensor Test, EVAP Test of F-uel Tank System (Mode 8) and Advanced On-board Monitoring (Mode 6), launch crp123 obd2 scanner can not only reveal what error codes your car is producing, but also erase your v-ehicle’s check engine light after problem fixed, the DTC help and explanation also tell you the exact problem.
  • 【 Live Data Graphing + Read/Record/Playback Data stream + Print diagnostic data 】Live Data Graphing,more intuitive to know your vehicle’s problem.Large size Color Screen ;Print Function:Print the diagnose result easily; with user manual and register & update tutorial video uploaded in the link by us,you can Look up it anytime by ONE-CLICK.
  • 【 Find Your Vehicles Here】Launch CRP123 obd2 scanner Supports mainstream vehicles on the world,fit for ACURA VW AUDI AUST FORD BENZ BMW CHRYSLER FIAT GM HOLDEN HONDA HYUNDAI INFINITI JAGUAR ISUZU KIA LANDROVER LEXUS MAZDA MITSUBISHI NISSAN OPEL PORSCHE SAAB SEAT SKODA SMART MERCEDES SPRINTER SUBARU SUZUKI SCION TOYOTA USA FORD VOLVO PEUGEOT CITROEN RENAULT EUROFORD.Etc.
$170.00 −$36.00 $134.00 Amazon Prime
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Bestseller No. 7
OBD2 Scanner Code Reader AL600, ABS& SRS Scanner Diagnostic Tool with Active Test, TOPDON Scanner for Car with Oil/BMS/SAS Reset Service, Full OBD2 Functions Automotive Scan Tool, Lifetime Free Update
OBD2 Scanner Code Reader AL600, ABS& SRS Scanner Diagnostic Tool with Active Test, TOPDON Scanner for Car with Oil/BMS/SAS Reset Service, Full OBD2 Functions Automotive Scan Tool, Lifetime Free Update
  • [ABS & SRS Scanner with Active Test] The ABS/ SRS diagnostic tool Read & clear DTCs, displays live data in a graph to locate the cause of faults and assists the home mechanic with repairs and clearing ABS and airbag warning lights. Active test sensors, valves or solenoids etc. and tracks any threats in real time. It is invaluable to have a diagnostic tool with Active Test feature that you will never find on similar ABS/ SRS scanners.
  • 【3 HOP Reset Services 】Easy to set up 3 regular reset services for Oil Light, Battery Management System, and Steering Angle Position. With this obd2 scanner, you can reset the oil service light and reset pre-programmed mileage intervals for energy efficiency; adjust or reset the steering angle position to keep steering aligned; and clear the original low battery fault information. No need to leave home for shop-quality car maintenance.
  • 【All OBD2 Test Modes 】 This ABS & SRS scan tool is also a full featured obd2 code reader, allowing a quick test of the engine system of OBD II vehicles, can Read/Clear engine light codes, Live Data, Freeze Frame, Retrieving I/M Readiness Status, O2 Monitor Test, On-Board Monitor Test, Evap Test, Read Vehicle Information, and help pass smog test for most post-1996 OBD2/CAN vehicles.
  • [DTC LookUp Library] Can't read the code? Go to the DTC LookUp Library. The Topdon AL600 OBD2 scanner offers a wealth of code definitions so you don't have to look them up in a list or database, and the HELP function takes you to diagnostic tips for possible fixes, saving time searching for repair materials online. No other scan tool or code reader under $100 offers this level of assistance.
  • [User-Oriented] You'll love the feel of this automotive scanner, with black rubber grips all around the outer edges for durability and to withstand accidental drops. With its easy access menu, you can operate all functions in minutes with just a few button presses. The 3-color LEDs give you a intuitive indication of the OBD2 test results in a second. 3 shortcut keys, one key to read/clear DTCs and a one-touch smoke status check make it easy to use even for beginners.
$99.99 Amazon Prime
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Bestseller No. 8
TOPDON Upgraded AD600 OBD2 Scanner, Diagnostic Tool, ABS SRS Transmission Engine Code Reader, 8 Reset Services Scan Tool, Oil/Brake/BMS/SAS/DPF/TPMS/ETS Reset, Injector Coding, Lifetime Free Update
TOPDON Upgraded AD600 OBD2 Scanner, Diagnostic Tool, ABS SRS Transmission Engine Code Reader, 8 Reset Services Scan Tool, Oil/Brake/BMS/SAS/DPF/TPMS/ETS Reset, Injector Coding, Lifetime Free Update
  • 【Updated New Version AD600】Discover the improved version of TOPDON AD600 OBD2 scanner. Now immerse yourself in a seamlessly diagnostic experience with Android 11.0 OS. With an upgraded 32G ROM, this scan tool offers ample storage and faster performance. The 5-inch display with 1280x720 resolution offers high-definition clarity, ensuring easy readability for every diagnostic detail.
  • 【Professional 4 Systems Diagnostics】For car owners dealing with common issues such as engine, transmission, ABS, and SRS, the TOPDON AD600 code scanner delivers professional diagnostic services. It easily reads and clears fault codes, analyzes data streams and more, ensuring a quick identification of problems. Additionally, the DTC Lookup function provides corresponding fault code analysis.
  • 【8 Hot Reset Functions】Say goodbye to costly trips to the repair shop for resetting after routine maintenance such as changing oil, replacing tires, or installing new brake pads. The AD600 diagnostic tool effortlessly tackles common automotive challenges with just one click. Cut costs and cut the hassle with its 8 reset functions: Oil/BMS/ABS/SAS/EPB/DPF/TPMS/Throttle.
  • 【Support for 10,000+ Car Models】The upgraded AD600 car scanner now supports 67+ global brands and 10,000+ models, ensuring compatibility with a diverse range of vehicles. Whether American, German, French, or Japanese, the AD600 diagnostic scanner has you covered. (Note: Contact TOPDON customer service for vehicle compatibility inquiries before purchase).
  • 【Lifetime Free Updates】The AD600 diagnostic tool offers a lifetime of free upgrades with convenient one-click updates via Wi-Fi. Our dedicated TOPDON technical team continuously enhances our product's software, providing users with expanded vehicle support and an improved user experience through regular updates.
$199.99 Amazon Prime
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SaleBestseller No. 9
BLCKTEC 430 Bluetooth OBD2 Scanner Diagnostic Tool - Car Code Reader for All Cars OBDII Compatible - Read & Clear Engine, ABS, SRS, Oil Light, & More - Subscription Free OBD App On iOS & Android
BLCKTEC 430 Bluetooth OBD2 Scanner Diagnostic Tool - Car Code Reader for All Cars OBDII Compatible - Read & Clear Engine, ABS, SRS, Oil Light, & More - Subscription Free OBD App On iOS & Android
  • [Transform Your Car Care Experience] - With BLCKTEC, instantly become your own professional mechanic. Effortlessly read and clear your car’s trouble codes and check engine light, ensuring your vehicle stays in top condition.
  • [Empower Yourself with Comprehensive Diagnostics] - Unlock the full potential of your vehicle with the BLCKTEC 430. Access detailed diagnostics previously exclusive to professional mechanics’ OBD2 scan tools, including ABS, Airbag, SRS, TPMS codes, and beyond, right at your fingertips.
  • [Drive with Confidence] - The BLCKTEC 430 is more than just a car code reader; it's your personal vehicle health advisor. Receive tailored repair reports with potential causes and verified solutions for your specific make and model, guiding you to the right fix every time.
  • [Seamless Connectivity, Ultimate Convenience] - Experience the freedom of wireless diagnostics with this portable car scanner. Easily connect via Bluetooth to our intuitive sensor, and enjoy all the functionalities of high-end scan tools without the clutter of wires, directly from your smartphone or tablet.
  • [DIY Repairs Made Easy] - Navigate car maintenance with ease using our premium app. Access a vast library of easy-to-follow repair videos, guiding you through each step of the repair process, compatible with both iOS & Android devices.
$89.99 −$15.00 $74.99 Amazon Prime
Buy on Amazon Price incl. tax, excl. shipping
Bestseller No. 10
ANCEL FX2000 OBD2 Scanner Diagnostic Tool, ABS SRS Transmission Airbag Car Scanner, Check Engine Car Code Reader, Automotive Scan Tool for All Cars
ANCEL FX2000 OBD2 Scanner Diagnostic Tool, ABS SRS Transmission Airbag Car Scanner, Check Engine Car Code Reader, Automotive Scan Tool for All Cars
  • 💻Note: (About UPDATE) ANCEL FX2000 car scanner diasgnostic tool can be used directly as it comes with existed software, You don't need to register or update beforethe first use. It's recommended to update your scanner only when it fails to work on your car, or it's slow to load all menus or if you need newer software version. 📢Software update supports WIN XP, 7, 8, 10 operation systems only., but not for Mac and ios system.
  • 🔧【PLUG AND PLAY - EASY TO USE】 : ANCEL FX2000 car scanner only takes 3 steps to connect to the car for diagnosis without cumbersome operations. The latest FX2000 scan tool is equipped with a one-key diagnosis function, which can automatically identify the model and year of your car, and automatically diagnose the car. Even beginners can use it to read the data and find out what the fault codes mean.
  • 🚗【FULL OBD-LEVEL DIAGNOSTICS TOOL】: Quickly determines the cause of engine system faults, reads current, permanent and pending codes. After the repair, clears the codes and turns off the warning light. In addition, the FX2000 engine code reader also displays important OBD II advanced data such as fuel, live data and other manufacturer-specific parameters in real time to ensure that the engine ECU is operating correctly and safely, saving vehicle owners a lot of time and money in maintenance.
  • 🚙【TRANSMISSION FAULT DIAGNOSTIC TOOL】: Some noises come from the transmission? Ancel obd2 scanner will read fault codes, display live transmission system data (fluid temperature, fluid pump, clutch actuation, pressure, etc.), and ensures transmission performance is optimal for vehicle speed and load. It provides detailed TCMeBay data of the vehicle, so you can quickly and accurately find existing or potential problems.
  • 🚐【FIND OUT SRS WRONG】: ANCEL FX2000 automotive scanner is able to read and clear fault codes in the SRS (airbag) and turn off the warning light to make sure the system is working correctly and safely. This odb2 scanner also displays a live graphical data stream of the supplemental restraint system (air bag), which allows you to analyze and verify that the air bag system is working properly.
$169.99 Amazon Prime
Buy on Amazon Price incl. tax, excl. shipping

Last update on 2024-04-01 / Affiliate links / Images from Amazon Product Advertising API

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