Vehicle Repair Program for Customers Affected by the COVID-19 Quarantine – Subaru

NHTSA ID Number: 10175984

Manufacturer Communication Number: 01-183-20

Summary

Vehicle repair program for customers affected by the COVID-19 quarantine.

 

9 Affected Products

Vehicles

MAKE	MODEL	YEAR
SUBARU	ASCENT	2020
SUBARU	BRZ	2020
SUBARU	CROSSTREK	2020
SUBARU	FORESTER	2020
SUBARU	IMPREZA	2020
SUBARU	LEGACY	2020
SUBARU	OUTBACK	2020
SUBARU	WRX	2020
SUBARU	WRX STI	2020

 

 

 

---

NUMBER: 01-183-20
DATE: 05/06/20

APPLICABILITY:	All Subaru Models / Model Years
SUBJECT:	Vehicle Repair Program for Customers Affected by the COVID-19 Quarantine

 

INTRODUCTION:

In response to the unprecedented impact of the COVID-19 pandemic and our ongoing commitment to deliver on the Subaru Love Promise, Subaru of America, Inc. (SOA) will be providing enhanced repair coverage for qualifying customers through September 30, 2020.  Qualifying customers are those Subaru owners who experience warrantable concerns but are unable to safely receive repairs or diagnosis before warranty expiration due to issues related to COVID-19.  SOA will notify affected customers via email and/or 1st class mail, depending on state notification requirements.

The following conditions will apply:

• The owner’s New Vehicle Limited Warranty expires or expired between February 1, 2020 and May 31, 2020.
• The repair must be one that would have been covered by the 3 year / 36,000-mile New Vehicle Limited Warranty.
• Repairs must be completed on or before September 30, 2020.
• Repairs must be completed before the vehicle reaches 40,000 miles.

This is a goodwill repair program, and NOT a warranty extension; therefore, it will NOT appear when performing a Vehicle Inquiry.   Retailers should always confirm vehicle owners meet the conditions above before proceeding with any repairs.

 

IMPORTANT NOTES:

• Covered repairs must be completed by September 30, 2020 and the corresponding PAR (PA) claim must be submitted within Claims Submission time limits (outlined in section 13.4.2 of the Claims Policies and Procedures manual).
• Contact the SOA Claims Team with any additional coverage questions.

Owners should make every effort to contact their retailer to determine if options exist for the vehicle to be repaired or to document the individual situation.  Doing so will help make the process of obtaining the associated repairs easier when they are able (by September 30, 2020).

Retailers should submit a PAR claim for work completed under these circumstances as follows:

• Submit using the Policy Adjustment (PA) claim type.
• Self-Authorization limits continue to apply. Authorizations should be requested when required using regular procedures for repairs exceeding the established self-authorization limits.
• Notes on the claim should indicate COVID-19 coverage assistance by MILES and / or TIME.

NOTE:  There is an existing policy in place for repair claims when a concern could not be duplicated during warranty coverage but is later identified as a defect within 90 days or 6,000 miles from the prior complaint.  Full details of this existing policy are outlined in section 8.4.32 of the Subaru Claims Policy and Procedures Manual.

Any additional questions should be directed to the Subaru Claims Helpline at 1-866-782-2782.

 

---

NUMBER: 01-183-20
DATE: 05/06/20

https://www.nhtsa.gov/recalls?nhtsaId=10175984

https://static.nhtsa.gov/odi/tsbs/2020/MC-10175984-0001.pdf

 

---

 

This product presentation was made with AAWP plugin.