Power Front Seat Cushion Frame / Slide Rail- Design Change – 2013-2020 Subaru

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Bulletin Number: 12-288-20R; Revised: 05/23/22 Page 1 of 3 Continued… NUMBER: 12-288-20R DATE: 05/05/20 REVISED: 05/23/22 APPLICABILITY: 2013-19MY Forester 2015-18MY WRX 2012-19MY Impreza 2013-19MY Crosstrek 2019-20MY Ascent SUBJECT: Power Front Seat Cushion Frame / Slide Rail- Design Change CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS. Subaru Service Bulletins are intended for use by professional technicians ONLY. They are written to inform those technicians of conditions that may occur in some vehicles, or to provide information that could assist in the proper servicing of the vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do the job correctly and safely. If a condition is described, DO NOT assume that this Service Bulletin applies to your vehicle, or that your vehicle will have that condition. Subaru of America, Inc. is ISO 14001 Compliant ISO 14001 is the international standard for excellence in Environmental Management Systems. Please recycle or dispose of automotive products in a manner that is friendly to our environment and in accordance with all local, state and federal laws and regulations. INTRODUCTION: This bulletin announces a design change made to the Slide Rail components of the left and right front power seat frame / track assemblies used on the models listed above. This bulletin does NOT apply to models equipped with manually operated seats. The change was made in response to customer concerns of the front seat(s) feeling “loose” or not fully tightened. NOTE: This concern is not a safety risk. The seating system continues to comply with all federal safety standards. Additionally, in the unlikely event the retainer portion were to come loose, the design of the seat track does not allow the seat tracks and slide rails to separate. This change is being made solely to improve the customer experience. SERVICE BULLETIN ATTENTION: GENERAL MANAGER q PARTS MANAGER q CLAIMS PERSONNEL q SERVICE MANAGER q IMPORTANT – All Service Personnel Should Read and Initial in the boxes provided, right. ©2020 Subaru of America, Inc. All rights reserved. Bulletin Number: 12-288-20R; Revised: 05/23/22 Page 2 of 3 Continued… PRODUCTION CHANGE INFORMATION: The new seat frame assemblies were incorporated into production starting with the following VINs: Model Starting VIN Forester KH525695 WRX J*835389 Impreza 4-Door K3628656 Impreza 5-Door K3762873 Crosstrek KH315374 Ascent L3430099 PART INFORMATION: REMINDER: Always order the most up-to-date replacement parts based on the specific VIN being repaired. • This illustration shows the design change made to the shape of the Slide Rail. • Confirm the replacement seat frame assembly contains the new Slide Rails. The part table bellow lists the part numbers that have the design change incorporated. Model MY Part Description Part Number WRX 16-18 FRAME ASSEMBLY-FRONT CUSHION 64100FJ073 Forester 13-18 FRAME ASSEMBLY-FRONT CUSHION 64100SG051 Forester 16-18 FRAME ASSEMBLY-FRONT CUSHION 64100SG091 Forester 18 FRAME ASSEMBLY-FRONT CUSHION, LEFT 64100SJ113 Forester 18 FRAME ASSEMBLY-FRONT CUSHION, LEFT 64100SJ133 Forester 19 CUSHION AY-OCCUPANT, FRONT SEAT RIGHT 64139SJ062 Impreza 19 FRAME ASSEMBLY-FRONT CUSHION, LEFT 64100FL03E Crosstrek 19 FRAME ASSEMBLY-FRONT CUSHION, LEFT 64100FL054 Ascent 19 FRAME ASSEMBLY-FRONT CUSHION, LEFT 64100XC03D Ascent 19 FRAME ASSEMBLY-FRONT CUSHION, LEFT 64100XC05D Ascent 19 CUSHION AY-OCCUPANT, FRONT SEAT RIGHT 64139XC01B Ascent Touring 19 CUSHION AY-OCCUPANT, FRONT SEAT RIGHT 64139XC02B Bulletin Number: 12-288-20R; Revised: 05/23/22 Page 3 of 3 SERVICE PROCEDURE / INFORMATION: REMINDER: Customer satisfaction and retention starts with performing quality repairs. CAUTION: ALWAYS follow ALL applicable precautions whenever working with the Airbag system. The service procedures for Seat Cushion Frame Assembly replacement remain unchanged. VERY IMPORTANT: Always refer to the applicable Service Manual and review the full requirements of the repair being performed ESPECIALLY when working with vehicles applicable to this bulletin. Service procedures and the necessary one-time use items will vary between the different models. The Service Manual procedures contain information critical to performing an effective repair the first time and every time. This includes but is not limited to: important SAFETY precautions, necessary special tools, required processes and related one-time-use parts needed for a complete and lasting repair. WARRANTY / CLAIM INFORMATION: For vehicles within the Basic New Car Limited Warranty period or covered by an active Subaru Added Security Gold plan, this repair may be submitted using the following claim information: Labor Description Labor Operation # Labor Time Fail Code DRIVER SIDE POWER SEAT CUSHION FRAME ASSY R&R A850-761 0.7 UMN-23 PASSENGER SIDE POWER SEAT CUSHION FRAME ASSY R&R A850-782 0.7 UQF-23 BOTH SEAT CUSHION FRAME ASSEMBLIES R&R A850-764 1.3 UXA-23 IMPORTANT REMINDERS: • SOA strongly discourages the printing and/or local storage of service information as previously released information and electronic publications may be updated at any time. • Always check for any open recalls or campaigns anytime a vehicle is in for servicing. • Always refer to STIS for the latest service information before performing any repairs.

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