NHTSA ID Number: 10153177
Manufacturer Communication Number: Takata Towing
Summary
Subaru
of America has implemented a towing program to further enable Takata Recall completions. This program will facilitate free towing for customers who live further than 75 miles (round trip) to get their vehicle’s Takata recall completed. This program is being administered by Stericycle and their reps will work directly with vehicle owners, Subaru Roadside Assistance (SRA), and retailer service managers to assist in scheduling these repairs.
1 Affected Product
Vehicle
| To: | All Subaru Retailers |
| From: | Subaru of America, Inc. – Parts and Service |
| Date: | November 6, 2018 |
| Re: | Takata Round Trip Towing Program |
Attn: Retailer Principal, General Manager, Service Manager, Parts Manager
Subaru of America has implemented a towing program to further enable Takata Recall completions. This program will facilitate free towing for customers who live further than 75 miles (round trip) to get their vehicle’s Takata recall completed. This program is being administered by Stericycle and their reps will work directly with vehicle owners, Subaru Roadside Assistance (SRA), and retailer service managers to assist in scheduling these repairs.
Stericycle representatives will be reaching out to Service Managers of participating retailers to facilitate appointments. They will be looking to exchange the following information:
- The Stericycle representative will provide customer contact information, VIN, and all open Recall information – also to explain SRA role.
- The representative will be looking for assistance in scheduling availability for repair including verification of parts in stock, and estimated window of completion.
Once the repairs are complete, the Stericycle representative will handle communication with the vehicle owner with ETA of completion to verify owner’s availability for vehicle return/drop off.
Should a customer contact your store with concerns or questions about getting their vehicle in for the Takata recall, you can direct the customer to contact the Recall Helpline 1-844-373-6614 to determine if they can participate in this program. Retailer questions can also be directed to this helpline.
The towing costs will be handled by Subaru of America and should not be included on the submission of the recall claim.
Takata Round Trip Towing Program
November 6, 2018
- This trailer hitch is designed for Subaru Crosstrek 2018 2019 2020 2021 2022 2023. [Excl. PLUG-IN HYBRID EV-GAS (PHEV)]
- This trailer hitch is rated for up to 3,500 lbs Gross Trailer Weight (GTW) and 525 lbs Tongue Weight (TW). It is also compatible with weight distribution systems rated for up to 3,500 lbs and 525 lbs weight distribution tongue weight (WDTW).
- This trailer hitch features a three-piece construction for straightforward installation by both customers and technicians, streamlining the mounting process. Its standard 2-inch x 2-inch receiver is engineered to meet diverse towing needs. The hitch accommodates bike racks, bike carriers, and various cargo carriers, with compatibility for accessories like trailer hitch ball mounts to transport bikes, kayaks, and other gear. This robust design delivers superior strength and broad compatibility.
- This hitch is finished with a premium, triple-layer black powder coat, engineered to provide superior protection against rust, abrasion, and UV damage.
- Every trailer hitch undergoes rigorous professional load testing to ensure reliable performance under real-world conditions, and is certified to comply fully with SAE J684 safety and performance standards.
- Fitment: This Class 3 Trailer Hitch Compatible with 2010-2019 Subaru Outback
- Feature: This heavy-duty steel trailer hitch features a durable black powder-coated finish, rated for a maximum gross trailer weight of 4000 lbs (4000 lbs with weight distribution) and a maximum tongue weight of 600 lbs (600 lbs with weight distribution)
- Function:This heavy-duty trailer hitch provides a standard 2-inch square receiver, offering versatile mounting for cargo racks, bike racks, tow hooks, and various other accessories. Constructed from robust steel and finished with a durable black powder coat, it delivers superior protection and exceptional resistance to rust, ensuring reliable performance and longevity even under demanding outdoor conditions and rigorous work environments
- Installation: Installation is straightforward using the included hardware; however, it is essential to thoroughly review the provided installation instructions before beginning, as they contain critical information and specific guidance. For optimal performance, professional installation is highly recommended
- Package: 1 x Trailer Hitch including instruction manual and mounting hardware
- Hitch Wiring for Select Subura: This custom 4-way flat vehicle side forester trailer hitch tow wire is designed for 2009 - 2024 Subaru Forester, 2013 - 2024 Subaru Outback Wagon (Excluding Hybrid), 2019 - 2024 Subaru Ascent, 2016 - 2024 Subaru Crosstrek (Excluding 10-12 Outback Sport), 2013 - 2015 Subaru XV Crosstrek (non-Hybrid models) 4-Pole Flat Trailer Connector for select Subaru vehicels with Factory (OEM) tow package
- 4-Pin Trailer Light Plug:: Standard 4pin flat for select Subura trailer plug connector adds versatile towing options to your towing vehicle; Connect the 4-pin trailer wire harness at the back of your vehicle to power trailer tail lights, brake signal lights and turn signals
- Easy Installation: No cutting or splicing factory wire. Plug and play T-harness for Subura 4 Pin Trailer Light Harness plugs directly fits for Subura existing wiring, which is located in rear tail light
- Dust Cover: Vehicle-side for Outback 4-way flat trailer connector socket comes with tight-fitting rubber dust cover to protect the socket terminal from dust and water damage
- Durable Construction: This replacement for Subaru Crosstrek trailer hitch receiver wiring harness kit construct with heavy duty bonded wire and premium tin-plated copper terminals perform in great corrosion-resistant and conductivity
- VEHICLE-SPECIFIC DESIGN - The trailer hitch receiver is OE style designed on factory rear bumper compatible with Subaru Crosstrek 2018-2023
- HEAVY DUTY TOWING CAPACITY - This Towing hitch receiver is rated for 3500lbs weight carrying capacity, 525lbs tongue weight, weight distribution, weight distribution tongue weight
- FULLY TESTED FOR SAFTY - The trailer hitch receiver exceed V5 standards,tested for safety in accordance with SAE J684.never exceed vehicle weight rating
- LONG LASTING CORROSION RESISTANCE - The towing hitch receiver protected by a durable high-gloss black powder coat finish, co-cured in a rust-resistant liquid aquence coating, preminum corrosion resistance for dust, chipping and extreme weather condition.
- EASY TO INSTALL - The trailer hitch is no drilling required, all necessary mounting hardware are included for easy bolt on installation.
- Perfect Fit for Subaru Outback – Custom-designed for 2010–2019 Subaru Outback Wagon models except Sport, delivering a clean factory-style installation.
- Strong Towing Performance – Supports up to 4,000 lbs towing capacity with 600 lbs tongue weight, ideal for small trailers, cargo carriers, and outdoor gear.
- Durable Steel Build – Heavy-duty steel construction with rust-resistant coating ensures reliable performance in all weather conditions.
- Versatile 2-Inch Receiver – Compatible with popular hitch accessories including bike racks, cargo carriers, hitch baskets, and ball mounts.
- Easy Bolt-On Installation – Simple installation using factory mounting points for a quick upgrade to your vehicle’s towing capability.
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