6/8-way and Driver’s Seat Hinge Cover Design Change – 2018-2022 Subaru

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Bulletin Number: 12-299-20R; Revised: 08/15/23 Page 1 of 2 Continued… CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS. Subaru Service Bulletins are intended for use by professional technicians ONLY. They are written to inform those technicians of conditions that may occur in some vehicles, or to provide information that could assist in the proper servicing of the vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do the job correctly and safely. If a condition is described, DO NOT assume that this Service Bulletin applies to your vehicle, or that your vehicle will have that condition. Subaru of America, Inc. is ISO 14001 Compliant ISO 14001 is the international standard for excellence in Environmental Management Systems. Please recycle or dispose of automotive products in a manner that is friendly to our environment and in accordance with all local, state and federal laws and regulations. NUMBER: 12-299-20R DATE: 09/04/2020 REVISED: 08/15/2023 APPLICABILITY: 2019-21MY Forester 2020-22MY Outback & Legacy 2018-21MY Crosstrek 2022-23MY WRX SUBJECT: 6/8-way and Driver’s Seat Hinge Cover- Design Change INTRODUCTION: This bulletin announces a design change made to the outer hinge cover on the driver’s 10-way adjustable power seats. The change has been made to address several reports about the cover coming loose over time as a result of getting into and out of the driver’s seat. The retaining claw portion securing the cover to the seat frame has been changed to improve its strength and durability. PRODUCTION CHANGE INFORMATION: The new Hinge Cover was incorporated into production as listed below: • Forester: MH408966 • Crosstrek: M8251680 • Outback & Legacy: TBD SERVICE BULLETIN ATTENTION: GENERAL MANAGER q PARTS MANAGER q CLAIMS PERSONNEL q SERVICE MANAGER q IMPORTANT – All Service Personnel Should Read and Initial in the boxes provided, right. ©2020 Subaru of America, Inc. All rights reserved. Bulletin Number: 12-299-20R; Revised: 08/15/23 Page 2 of 2 PART INFORMATION: Description Part Number Application COVER-HINGE FRONT SEAT OUTER LEFT 64115SJ232VH For 10-way power seat 64115AN15B 64115FL311VH For 6/8-way power seat COVER-HINGE FRONT SEAT OUTER RIGHT 64115SJ201VH For 8-way power seat 64115AN16B REMINDER: Always order the most up-to-date replacement parts based on the specific VIN being repaired. SERVICE PROCEDURE / INFORMATION: REMINDER: Customer satisfaction and retention starts with performing quality repairs. The service procedures for hinge cover replacement remains unchanged. Always refer to the applicable Service Manual and review the full requirements of the repair being performed. The Service Manual procedures contain information critical to performing an effective repair the first time, every time. This includes but is not limited to important SAFETY precautions, proper inspection criteria, necessary special tools, required processes and related one-time-use parts needed for a complete and lasting repair. WARRANTY / CLAIM INFORMATION: For vehicles within the Basic New Car Limited Warranty period, this repair may be submitted using the following claim information: Labor Description Labor Operation # Labor Time Fail Code SEAT TRIM R&R, ONE OR ALL A913-871 0.2 YCD-02 IMPORTANT REMINDERS: • SOA strongly discourages the printing and/or local storage of service information as previously released information and electronic publications may be updated at any time. • Always check for any open recalls or campaigns anytime a vehicle is in for servicing. • Always refer to STIS for the latest service information before performing any repairs.

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