WRI-20 – Reprogramming of Denso CP1 Infotainment Units to Optimize System Performance – 2020-2021 Subaru Legacy & Outback

NHTSA ID Number: 10191574

Manufacturer Communication Number: WRI-20R

 

Summary

In the interest of customer satisfaction, Subaru of America, Inc. (Subaru) is initiating a Service Program for certain 2020-2021 model year Legacy and Outback vehicles to update the Cockpit Control Module (CCM) software to the latest version.

 

4 Affected Products

Vehicles

MAKE MODEL YEAR
SUBARU LEGACY 2020-2021
SUBARU OUTBACK 2020-2021

 

 

 


SERVICE PROGRAM BULLETIN

NUMBER: WRI-20R
DATE: 12/11/20
REVISED: 04/05/21

APPLICABILITY: 2020-2021MY Legacy and Outback
SUBJECT: Reprogramming of Denso CP1 Infotainment Units to Optimize System Performance

 

INTRODUCTION:

In the interest of customer satisfaction, Subaru of America, Inc. (Subaru) is initiating a Service Program for certain 2020-2021 model year Legacy and Outback vehicles to update the Cockpit Control Module (CCM) software to the latest version.

 

AFFECTED VEHICLES:

Not all vehicles listed below are included in this Service Program.  Coverage for all affected vehicles must be confirmed by using the Vehicle Coverage Inquiry function on subarunet.com. This information will be available today.

The number of U.S. vehicles included in this service campaign is 212,971.

Model Year Carline Affected Units
2020-2021 Legacy Refer to Vehicle Coverage Inquiry for WRI-20 Service Program Applicability
2020-2021 Outback

 

DESCRIPTION OF THE REPAIR:

Subaru dealers will reprogram the CCM software on the affected vehicles at no charge for these customers.

 

RETAILER RESPONSIBILITY:

Any vehicles listed in any recall/campaign that are in retailer stock must be:

  • Immediately identified
  • Tagged or otherwise marked to prevent their delivery or use prior to repair
  • Repaired in accordance with the repair procedures outlined in the Bulletin

Retailers are to promptly perform the applicable service procedures, to correct all affected vehicles in their inventory (new, used, demo & SSLP). Additionally, whenever a vehicle subject to this Service Program is taken into inventory or in for service, necessary steps should be taken to ensure the repair has been made before selling or releasing the vehicle.

 

OWNER NOTIFICATION:

Owner notification letters will be mailed in January 2021. Retailers will be notified when owner notification begins.

 

SERVICE PROCEDURE:

 

REMINDER:  Customer satisfaction and retention starts with performing quality repairs.

This Campaign affects certain “Mid” and “High” (w/ Navigation) -level CP1 Head Units with 11.6inch display ONLY as pictured below.  The “Base” model (2- 7.0-inch display screen unit) is NOT affected.

 

MATERIALS REQUIRED:

An empty, USB 2.0 or 3.0 storage device (flash drive) will be needed to perform the update procedure.  The device should be dedicated to storing and transferring these updating files only.  It must be a minimum of 16GB or more in size and contain a NTFS file format before downloading the update files onto it.  Be sure to locate and re-format any existing USB drives used for updating Denso CP1 audio units to remove any outdated update versions.  They must be fully cleared and properly formatted before adding these new update files to them.

 

IMPORTANT NOTES:

  • NEVER change the update file names after downloading them.
  • NEVER save any other files on the same flash drive.

There are various types of USB flash drive available from many suppliers. If the head unit does NOT recognize the USB drive during the reprogramming process due to controller IC type of USB drive or compatibility with the Cockpit Control Module (CCM), confirm the flash drive format is NTFS. The flash drive must be formatted for NTFS. If a recognition problem persists, use a different USB flash drive from another manufacturer.

 

RECOMMENDED USB FLASH DRIVES:

DataTraveler G3 Series, DataTraveler 100 G3 DT100G3, DataTraveler SE9 Series,

DataTraveler SE9 G2 3.0 DTSE9G2 and Digital Data Traveler 3.0 USB Flash Drive – Violet DTIG4

Ultra Series SDCZ48-064G-J57, Cruzer Blade Series and Cruzer Glide Series CZ60 SDCZ60064G-B35

JetFlash 790 Series TS64GJF790KBE

  • PNY®:

Retract USB 3.0 Flash Drive, black (P-FD64GTRTC-GE)

  • Silicon Power®:

(2 Pack) USB 3.0/3.1 Gen1 USB Flash Drive Blaze

 

IMPORTANT NOTE: There are 4 (FOUR) FILES required to complete the update for 2020MY Legacy and Outback.  For 2021MY Legacy and Outback, there are only 3 (THREE) files required.  ALL 4 (or 3) update files MUST BE DOWNLOADED TOGETHER to the USB Flash Drive before starting the update.  PERFORMING THIS UPDATE USING A USB FLASH DRIVE WITH ANY OF THE REQUIRED UPDATE FILES MISSING WILL LEAD TO A NONRECOVERABLE FAILURE OF THE COCKPIT CONTROL MODULE (CCM) REQUIRING CCM REPLACEMENT.

 

ADDITIONAL REPROGRAMMING FILE CONTENT INFORMATION:

In addition to the update for Firmware Over The Air (FOTA) functionality, the following list of other updates and an enhancement addressed by this reprogramming is supplied below:

  • Clarification of the post-FOTA procedure instructions required to complete the update.  The screenshot below  will appear and explain what must be done to complete  the update installation.

 

Software Update Installation Complete

To complete the update, your vehicle and STARLINK system must be fully shut down.  Please turn off the engine and exit the vehicle.  Lock doors, and let the vehicle sit for at least 5 minutes.  It is recommended to walk at least 10 feet from the vehicle to prevent key fob interference.  After waiting at least 5 minutes, enter the vehicle and turn the engine on.  An “Update Successful” message will appear after a few moments.  The update will then be complete.

 

  • Currently, the microphone level indication is incorrect. The indicator level has been corrected.  More microphone level indication information is included in TSB 15-275-20.
  • A reduced (low) volume (-6db) concern during handsfree conversation when using CarPlay has been addressed to make the volume level consistent.
  • Voice recognition (VR) has been enhanced to improve recognition of short words (e.g. YES).
  • The program has been corrected to prevent repeated rebooting and system freeze-up immediately after activation of AndroidAuto.
  • Eliminate CP1 MOTA update error message “Something went wrong. The system is unable to install any map updates. Contact your dealer for more information.”

 

OPERATIONAL ENHANCEMENT INCLUDED:

The Auto Stop-Start On/Off function button has been moved from the bottom to top layer of the system for easier use.  A screenshot of how the button will appear is shown below.

 

STEP 1:  Perform a Vehicle Inquiry on Subarunet to confirm WRI-20 applicability.  If there is an OPEN WRI-20 recall, proceed to STEP 2, otherwise this bulletin does not apply.                

 

STEP 2:  VERY IMPORTANT: Before proceeding with the software updating procedure, the currently installed software Version Number MUST be confirmed by following the steps below:

 

2a) After starting the engine and system boot-up completes, from the HOME screen, touch the Settings button.

 

2b)  Press the General button. Use the down arrow to scroll to System Information then press to display the System Information / Version information.

 

The examples below identify the head unit model and the last 6 digits signify the software version number. Examples:

  • F11GHMxxx-xxx (HIGH model software)
  • F11GMMxxx-xxx (MID model software)

 

  • For 2020MY vehicles, if the software version number (xxx-xxx) is 020-501, 020-502, 021-503, 020-704, 021-704 or 022-504, proceed to STEP 4  If the software version is 042-380 or higher, STOP as the module already has the latest software version installed.  Proceed to Claim Reimbursement and Entry Procedures section of the TSB and process a Version Check Only claim.
  • For 2021MY vehicles, if the software version number (xxx-xxx) is 008-500, proceed to STEP 4 If the software version is 040-980 or higher, STOP as the module already has the latest software version installed.  Proceed to Claim Reimbursement and Entry Procedures section of the TSB and process a Version Check Only claim.  NOTE: The Version Number identified MUST be entered in the Miscellaneous Detail field during claim submission.

 

STEP 3:  Prepare the USB:

 

CAUTION: Do not use any USB flash drive which utilizes file organizing software or an operating system.

 

VERY IMPORTANT: Before attempting to download any data files, confirm the PC and flash drive being used is not infected with any virus. The flash drive MUST be formatted for NTFS.

  • Right click on the corresponding “Removable Disk”.
  • Select “Format”.
  • From the File System drop-down menu, select “NTFS”
  • Check the “Quick Format” box (if not already done).

 

STEP 4:  Download the Update Files to the USB.

  • The files are available for download on Subarunet (See “A” below).
  • The applicable reprogramming files have also been sent directly to retailers by Nuspire in the same way a Select Monitor Update would be pushed out. (See “B” below).

Follow “A” below when using files downloaded from Subarunet.  Subarunet Links Page screenshot:

 

IMPORTANT: Files downloaded from Subarunet will be .zip files and must be unzipped before they can be used.  Using the normal audio / navigation system file update download procedure: Go to Subarunet, select Service Operations and Technical>>Forms/Downloads>>Gen 4/Denso for Audio/ Navi then click on the applicable Hyperlink to download the file(s) to your SDS Notebook or PC:

MID-20-Legacy-Outback-Denso-CP1 AUDIO UPDATE-DECEMBER 2020

HIGH-20-Legacy-Outback-Denso-CP1 AUDIO UPDATE-DECEMBER 2020

MID-21-Legacy-Outback-Denso-CP1 AUDIO UPDATE-DECEMBER 2020

HIGH-21Legacy-Outback-Denso-CP1 AUDIO UPDATE-DECEMBER 2020

 

REMINDER:  Although BASE models are listed on the Links Page, this WRI-20 Campaign is applicable to “MID” and “HIGH” (Navigation-equipped) units ONLY.

  • Go to Downloads.
  • CAUTION: After download is complete, NEVER change the file or folder names.
  • Open / display the contents of File folder, for example: “Version4(RC2011dash)_F11GHM042380(High).zip”.
  • Click on “Extract All Files”

 

  • The screen below will appear to set a destination for the extracted file.

 

  • Double-click on the required folder (for this example, select the file entitled “Version4(RC2011dash)_F11GHM042-380(High)”)

 

  • This will display all 4 (four) files inside the folder

 

  • Select and copy all 4 (four) files then paste (or click / drag) them into the “clean” USB flash drive as listed (Removable Disk) in the directory.

 

IMPORTANT NOTE: There are 4 (FOUR) FILES required to complete the update for 2020MY Legacy and Outback.  For 2021MY Legacy and Outback, there are only 3 (THREE) files required.  ALL 4 (or 3) update files MUST BE DOWNLOADED TOGETHER to the USB Flash Drive before starting the update.  PERFORMING THIS UPDATE USING A USB FLASH DRIVE WITH ANY OF THE REQUIRED UPDATE FILES MISSING WILL LEAD TO A NONRECOVERABLE FAILURE OF THE COCKPIT CONTROL MODULE (CCM) REQUIRING CCM REPLACEMENT.

 

  • To avoid confusion, use a permanent marker to label the flash drive with the file contents (e.g. MID Denso CP1 WRI-20, or HIGH Denso CP1 WRI-20).
  • Go to STEP 5:

 

Follow “B” below when using the files sent directly to the SDS notebook from Nuspire.

 

B:

  • Go to My Documents on the GUI screen click on the folder “Denso CP1 Audio-Navi Update Files” to display the list of available update files shown below. IMPORTANT: Always confirm there are two folders as shown below, “2020” and “2021”.   If not, the SDS notebook hasn’t been updated with the latest release.  Please contact Nuspire to request they resend the update.

 

  • Double-click on the required folder (for this example, select the file entitled “HIGH”) and the update file will display as shown below.

 

  • Select all files and either copy / paste or click / drag them to the USB flash drive. CAUTION:  NEVER change the file names.
  • Once all files have been loaded onto the USB flash drive, right click on the drive and select “Eject”.
  • Remove the USB flash drive after the prompt appears that says, “Safe to Remove Hardware”.

 

  • Mark the USB to indicate the head unit it will update (MID Denso CP1 WRI in this example).

 

  • Repeat the above steps to create the MID Denso CP1 WRI or HIGH Denso CP1 WRI USB flash drives as needed using a separate USB drive for each update folder.
  • Proceed to STEP 5

 

STEP 5:

Perform the software update.

 

CAUTIONS:

  • NEVER attempt to install the software immediately following an exchange unit installation. Let the system restart first and operate for 20 minutes.
  • NEVER attempt to install the software a second time for 30 minutes following a previously unsuccessful software installation.
  • NEVER attempt to install the software for at least 30 minutes after completing a FOTA update.

 

5a) Perform the update in a well-ventilated location if updating with the engine running OR with the ignition ON and the DCA battery charger connected in Power Supply mode.

 

5b) PRESS and HOLD the RIGHT-side temperature control buttons (both up and down), press the Tune / Scroll knob 6 times then release all to display the Dealership Mode Menu.

 

5c) Select Software Update from the Dealership Mode menu.

 

IMPORTANT NOTE: On a RARE occasion, the message “Software update setup is initializing…” may be displayed. Should this occur, proceed to “Appendix A” at the end of this bulletin for further instruction. For critical Service Bulletin helpful tips to prevent unnecessary hardware replacement, follow the link to an important Subarunet message: https://www.subarunet.com/home/ home.html#/ Announcement/83194.

 

5d) The screen shown here will be displayed.

 

5e) Insert the H/U reprogramming USB into the USB port.  When the update screen appears, confirm the message on it and if no concerns, press OK.

 

NOTE:  If after plugging in the USB, the screen displays a Software Loading Unsuccessful message, confirm the USB device has been properly formatted and the software on the device matches the H/U being reprogrammed (example: MID software is being used to update a MID H/U).

 

5f) The screen below will be displayed.  NOTE: The actual software version displayed will be different from the EXAMPLE picture shown below.

 

IMPORTANT: message below.

 

IMPORTANT:  The example above identifies the head unit model and the last 6 digits signify the software version number.  Examples:

  • F11GHMxxx-xxx (HIGH model software)
  • F11GMMxxx-xxx (MID model software)

 

Software Version Table

 

  • Press OK to start the software update.

 

5g) Once the update begins, the screen below will be displayed with a progress bar.  It takes    about 15 to 20 minutes for the update to complete.

 

VERY IMPORTANT: NEVER turn the ignition OFF or ON while the software update is in process. To avoid any concerns with battery condition during programming, always perform the update with either the engine running (outside or with an exhaust hose attached) or with the DCA charger attached and in power supply mode.

 

5h) When the update is complete, the screen below will be displayed (the actual software version number will be different).

 

IMPORTANT NOTE:  On rare occasions a “Software Update Incomplete” message may appear in this step which occurs due to a bug in the software update procedure.  DO NOT attempt to install the update again, proceed to 5i) below to confirm the software version has been updated to the latest version.

 

5i) Select OK in the screen above then remove the H/U reprogramming USB from the USB port.

 

5j) Turn the Ignition OFF, open the driver’s door then close the driver’s door.

 

5k) Wait for at least 3 minutes, then turn the ignition ON.

 

5l) Access Dealership Mode following steps provided STEP 2 above and confirm the software update completed successfully using the table below. .  Always record the new software version number on the RO.

 

2020 and 2021 MY Post-Update Version Number Tables

 

5m) Turn the ignition OFF, open the driver’s door then close the driver’s door to complete the update procedure.

 

VERY IMPORTANT:  After the CCM reprogramming procedure is complete, ALWAYS confirm proper back-up camera operation before releasing the vehicle.

 

SERVICE PROGRAM IDENTIFICATION LABEL:

Type or print the necessary information on a Campaign Identification Label. The completed label should be attached to the vehicle’s upper radiator support.  Additional labels are available through normal parts ordering channels. The part number is MSA6P1302, which comes as one sheet of 20 labels.

 

CLAIM REIMBURSEMENT AND ENTRY PROCEDURES:

Credit to perform this recall will be based on properly completed repair order information.  Retailers may submit claims through Subarunet.com.

Labor Description Labor Operation # Labor Time  Fail Code
WRI-20- SOFTWARE VERSION CHECK ONLY   A131-138    0.2 WRI-20
WRI-20- SOFTWARE UPDATE / REPROGRAMMING  A131-118    0.6

 

A ONE-TIME charge of $30.00 can be claimed in sublet to cover the cost of the USB flash drives.

 

IMPORTANT REMINDERS:

  • SOA strongly discourages the printing and/or local storage of service information as previously released information and electronic publications may be updated at any time.
  • Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
  • Always refer to STIS for the latest service information before performing any repairs.

 


This notice applies to the VIN identified in the address section printed below

 

Dear Subaru Owner:

 

Subaru Service Program WRI-20

 

January 2021

 

We would like to thank you for your selection of a Subaru vehicle. We take pride in our products and are committed to your continued satisfaction.

Subaru of America, Inc. (Subaru) is initiating a service program for certain 2020-2021 model year Legacy and Outback vehicles to update the Cockpit Control Module (CCM) software to the latest version. Our records indicate that you currently own one of these vehicles.

 

REASON FOR THIS SERVICE PROGRAM

The latest version of the CCM software includes an update for the firmware-over-the-air (FOTA) functionality, updates related to the microphone and volume level functionality, an update related to the voice recognition functionality, and an update to prevent repeated rebooting after activating Android Auto.

 

WHAT SUBARU WILL DO

In the interest of your continued satisfaction Subaru will reprogram the CCM in your vehicle at no cost to you.

 

WHAT YOU SHOULD DO

Please contact your Subaru retailer (dealer) for an appointment to have this repair performed at no cost to you.

 

HOW LONG WILL THE REPAIR TAKE?

The actual time to perform this repair is less than 40 minutes. However, it may be necessary to leave your vehicle for a longer period of time on the day of your scheduled appointment to allow your Subaru retailer flexibility in scheduling.

 

CHANGED YOUR ADDRESS OR SOLD YOUR SUBARU?

If you have moved or sold your vehicle, please update this information online at www.subaru.com, select ‘Customer Support,’ then select ‘Address Update’ or ‘Ownership Update’ from the drop-down menu.

 

IF YOU HAVE PREVIOUSLY PAID FOR A REPAIR

If you have already paid for repairs associated with this coverage, you may be eligible for reimbursement. Reimbursement consideration will be based on the amount an authorized Subaru retailer in your area would charge for the same repair.

 

Please send the original service repair order, which has the name of the repair facility, date of repair, mileage at the time of repair, complete 17-digit vehicle identification number (VIN), and your name, with correct mailing address and telephone number to the address listed below.

Subaru of America, Inc.
Customer Advocacy Department, Attention: WRI-20 Service Program
P.O. Box 9103, Camden, NJ 08101-9877

 

Please send original receipts only and retain a photocopy for your records. Please be assured that we will attempt to process your reimbursement request as quickly as possible, but it may take up to 60 days for this process to be completed.

 

IF YOU NEED FURTHER ASSISTANCE:

To locate the nearest Subaru retailer, you can access our website at www.subaru.com and select ‘Find a Retailer.’

For additional information, please go to: https://www.wri20.service-campaign.com.

If you need additional assistance, please contact us directly:

  • By e-mail: Go to www.subaru.com and select “Contact Us”
  • By telephone: 1-844-373-6614

Monday through Friday between 8:00 a.m. and 7:00 p.m. ET

  • By U.S. Postal mail: Write us at Subaru of America, Inc.

Attn: Customer Advocacy Department

P.O. Box 9103, Camden, NJ 08101-9877

Please contact us immediately if the Subaru retailer fails or is unable to make the necessary repairs free of charge.

Your continued satisfaction with your Subaru is important to us. Please understand that we have taken this action in the interest of your vehicle’s proper operation. We sincerely apologize for any inconvenience this matter may cause and urge you to schedule an appointment as soon possible.

Sincerely,

Subaru of America, Inc.

 

A subsidiary of SUBARU CORPORATION

 


1 Associated Document

Manufacturer Communications

NUMBER: WRI-20R
DATE: 12/11/20
REVISED: 04/05/21

https://www.nhtsa.gov/recalls?nhtsaId=10191574

MC-10191574-0001.pdf 2539.521KB

MC-10191574-0001

 


NHTSA ID Number: 10188176

Manufacturer Communication Number: WRI-20R

 

Summary

In the interest of customer satisfaction, Subaru of America, Inc. (Subaru) is initiating a Service Program for certain 2020-2021 model year Legacy and Outback vehicles to update the Cockpit Control Module (CCM) software to the latest version.

 

1 Associated Document

Manufacturer Communications

NUMBER: WRI-20R
DATE: 12/11/20
REVISED: 02/15/21

https://www.nhtsa.gov/recalls?nhtsaId=10188176

MC-10188176-0001.pdf 2539.928KB

MC-10188176-0001

 


NHTSA ID Number: 10186410

Manufacturer Communication Number: WRI-20R

 

Summary

In the interest of customer satisfaction, Subaru of America, Inc. is initiating a Service Program for certain 2020-2021 model year Legacy and Outback vehicles to update the Cockpit Control Module (CCM) software to the latest version.

 

1 Associated Document

Manufacturer Communications

NUMBER: WRI-20R
DATE: 12/11/20
REVISED: 01/21/21

https://www.nhtsa.gov/recalls?nhtsaId=10186410

MC-10186410-0001.pdf 2539.616KB

MC-10186410-0001

 


NHTSA ID Number: 10185074

Manufacturer Communication Number: WRI-20R

 

Summary

In the interest of customer satisfaction, Subaru of America, Inc. (Subaru) is initiating a Service Program for certain 2020-2021 model year Legacy and Outback vehicles to update the Cockpit Control Module (CCM) software to the latest version.

 

1 Associated Document

Manufacturer Communications

NUMBER: WRI-20R
DATE: 12/11/20
REVISED: 12/31/20

https://www.nhtsa.gov/recalls?nhtsaId=10185074

MC-10185074-0001.pdf 2539.306KB

MC-10185074-0001

 


NHTSA ID Number: 10186397

Manufacturer Communication Number: Subarunet Announ

 

Summary

In the interest of customer satisfaction, Subaru of America, Inc. is initiating a service campaign for certain 2020-2021 model year Legacy and Outback vehicles to update the Cockpit Control Module (CCM) software to the latest version.


 

 


1 Associated Document

Manufacturer Communications

Subarunet Announcement
To: All Subaru Retailers
From: Subaru of America, Inc.
Date: January 14, 2021
UPDATE Subaru Service Campaign:
WRI-20 – Cockpit Control Module (CCM) software update

https://www.nhtsa.gov/recalls?nhtsaId=10186397

MC-10186397-0001.pdf 157.282KB

MC-10186397-0001

 


NHTSA ID Number: 10186306

Manufacturer Communication Number: Subarunet Announ

 

Summary

Campaigns WRH-20 and WRI-20 related to a Denso Gen 4 CP1 software update. Critical points to avoiding unnecessary hardware replacement.


Subarunet Announcement

TO:  All Subaru Retailer Parts Departments FROM:  SOA Service & Quality Dept.

ATTENTION: Subaru Service and Parts Managers

FROM: Subaru of America, Inc.

DATE: January 5, 2021

SUBJECT:  Recall WRH-20 / WRI-20 Denso Gen 4 CP1 software update. Critical points to avoiding unnecessary hardware replacement

 

IMMEDIATE ACTION REQUESTED:  Retailer Service Managers must promptly review the information below with their Technicians to prevent unnecessary hardware replacement. The following applies to Recall WRH-20, Service Campaign WRI-20 and TSB 15-261-20R

 

1. “Software update setup is initializing…” message

We have seen exchange claims for reported failures where the message “Software update setup is initializing…” appears when performing the software update.

 

Note: “Software update setup is initializing…” message could be displayed for any one of the reasons listed below:

 

  • When the software update is performed (FOTA or USB) following the installation of new Cockpit Control Unit (CCU) prior to keeping I/G ON for 30 minutes or longer.
  • When re-attempting the software update, after the initial update failure following CCU rebooting.
  • When the software update is performed, after the CCU rebooted following “Memory Initialization”.

 

This is characteristic as outlined in the Service Bulletin.  This does not mean the software update failed.  If the screen shown above appears, WAIT for approximately 15-30 minutes to allow the Software update setup initialization process to complete.  This information is also provided in WRI-20, WRH-20, TSB 15-261-20R.  Questions may be directed to SOA’s Technical Helpline, if necessary.

 

2. “Software Update Incomplete” message

We have seen exchange claims for the message “Software update Incomplete” appearing when performing the software update.

 

Please check the software version next, if you see this message.  As long as the software version was updated to match the version found in the related WRH-20, WRI-20, TSB 15-261-20R you can continue following the software update procedure restarting the vehicle.  In most cases this does not indicate an actual concern and will clear after the restart.  If in some rare case, the software version didn’t update, proceed with troubleshooting to identify the root cause.  Questions may be directed to SOA’s Technical Helpline, if necessary.

 

3. Software corrupted following the update

In some rare cases, there may be a loss of the audio output or CID malfunction following the software update.  This condition may or may not be accompanied with an error message(s) other than the “Software update setup is initializing…”  or “Software update Incomplete”.  Should this occur, go to the “Version Information” screen following WRH-20, WRI-20TSB 15261-20R and confirm “MSOC” version, “V-CPU” version, “RAD_SW” version and “DSP_FW” version.  See below for an example of failed software update showing incorrect data for  “V-CPU” version and “DSP_FW” version.

 

If the version displayed for MSOC is incorrect or there is no “RAD_SW” version and “DSP_FW” version displayed or asterisk symbols (****) are shown, the software was corrupted during the software update.  Should this occur, NEVER use the same USB drive for another update without reformatting it and loading a new set of the update files as outlined in the related service bulletin.

Please note it is still possible to recover CCU state by performing another software update, if “VCPU” version is wrong and “DSP_FW” version doesn’t show as “ **** ”.  CCU recovery is successful, as long as you get “Software update setup is initializing…” message during next attempt to update the software.   Otherwise the condition is not recoverable and will require Cockpit Control Unit (CCU) replacement.

Questions may be directed to SOA’s Technical Helpline, if necessary.

 

Should you ever encounter an unexpected outcome during a software update, please remember to submit a detailed QMR and/ or contact the SOA Techline with all details.  Be sure to take and share screenshots of any error messages displayed.  Also include images of the files found on the USB drive that was used to install the update showing the files applied and system details including memory allocation etc.  If possible, include a video of the concern as duplicated and any steps required to duplicate it.

 


1 Associated Document

Manufacturer Communications

Subarunet Announcement
TO: All Subaru Retailer Parts Departments
FROM: SOA Service & Quality Dept.
ATTENTION: Subaru Service and Parts Managers
FROM: Subaru of America, Inc.
DATE: January 5, 2021
SUBJECT: Recall WRH-20 / WRI-20 Denso Gen 4 CP1 software update. Critical points to avoiding unnecessary hardware replacement

https://www.nhtsa.gov/recalls?nhtsaId=10186306

MC-10186306-0001.pdf 692.077KB

MC-10186306-0001

 


NHTSA ID Number: 10185070

Manufacturer Communication Number: Subarunet Announ

 

Summary

Subaru of America, Inc. (Subaru) is recalling certain 2020 model year Legacy and Outback vehicles in which a firmware-over-the-air (FOTA) update to the Cockpit Control Module (CCM) software may have timed out during the update.


 

 


1 Associated Document

Manufacturer Communications

Subarunet Announcement
To: All Subaru Retailers
From: Subaru of America, Inc.
Date: December 11, 2020
New Subaru Service Campaign:
WRI-20 – Cockpit Control Module (CCM) software update

https://www.nhtsa.gov/recalls?nhtsaId=10185070

MC-10185070-0001.pdf 154.623KB

MC-10185070-0001

 


 

What J2534 reprogramming capabilities are available?

(4a) J2534 Reprogramming

Subaru reprogramming files using a generic (non-OEM) SAEJ2534 pass-thru vehicle programming device are available by contacting Service Technical Information Company toll free at 1-866-428-2278. The cost for the CD-ROM with all reprogramming files is $75.00 plus S/H and applicable state tax. Files will be updated four (4) times per year, in CD-ROM format, with all available reprogramming service information at the same above offered cost. Authorized Subaru Dealers are provided the same reprogramming information.

Before purchasing, the reprogramming details can be found in the following Reprogramming J-2534 Files chart. Click the link to view the PDF chart.

Subaru J2534 Reprogramming software meets the latest available J2534-1 specification. Our Reprogramming J2534 Files chart does not specify the Calibration Identification Number (CID); however, this information is included in our offered CD-Rom.

Note: The ECM or TCM being reprogrammed may already contain some or all of the reprogramming files listed in the Reprogramming J2534 Files chart shown by release date. It is possible to damage the vehicles ECM/TCMduring the reprogramming event. Once the reprogramming process has started, it is recommended not to interrupt the process until the event is completed. If you experience any problems, please contact your scan tool maker for further instructions.

 

(4b) Are all pre-2004MY Subaru vehicles compatible with J2534?

No. Subaru has no reprogramming capability for model years 1996-1998. Starting with our 1999 model year, please see our Reprogramming Pre-J2534 Files chart for affected model reprogramming information.

Both pre-J2534 reprogramming and J2534 pass thru reprogramming files are included in the offered HDS kit software for aftermarket service provider application.

 

WRI-20 - Reprogramming of Denso CP1 Infotainment Units to Optimize System Performance - 2020-2021 Subaru Legacy & Outback » small light Tactrix Openport 2.0
WRI-20 - Reprogramming of Denso CP1 Infotainment Units to Optimize System Performance - 2020-2021 Subaru Legacy & Outback » small light CarDAQ-Plus 2 Diagnostic Code Reader and J2534 Programming Tool
WRI-20 - Reprogramming of Denso CP1 Infotainment Units to Optimize System Performance - 2020-2021 Subaru Legacy & Outback » small light Drew Technologies (DRWCDPLUSKIT) CarDAQ-Plus J2534 Flash Reprogramming Kit
WRI-20 - Reprogramming of Denso CP1 Infotainment Units to Optimize System Performance - 2020-2021 Subaru Legacy & Outback » small light CarDAQ-M Modular PassThru J2534 Vehicle Reflash Hardware
WRI-20 - Reprogramming of Denso CP1 Infotainment Units to Optimize System Performance - 2020-2021 Subaru Legacy & Outback » small light Dearborn d-Bridge Adapter J2534 OBDII Engineering Tool
WRI-20 - Reprogramming of Denso CP1 Infotainment Units to Optimize System Performance - 2020-2021 Subaru Legacy & Outback » small light MAXIFLASH PRO (ALT-MF2534)

 


 

https://techinfo.subaru.com/

 


 

Bestseller No. 1
Autel MaxiFlash Elite VCI J2534 Pass-Thru ECU Programming Tool Original for Autel MK908, MS908, MS908S, MK908P, MS908S Pro, MaxiSys Elite
  • 👍【Works with Autel MK908, MS908(S/Pro), MK908P, MaxiSys Elite】Autel J2534 work with these tools to program ECUs on specific BMW/ BENZ for specific functions. ★★NOTE: J2534 CANNOT directly work with these single devices. After you received the J2534, you HAVE TO send us both the S/N(12 digits) of your scanner MS908S(etc.) and J2534. So, technically, Autel engineers can help you bind J2534 with your devices. If need any supports, contact us via: 🚘auteldirect @ outlook. com🚘 !
  • 👍Fully compatible with both SAE J2534-1 and J2534-2 reprogramming standards and performs standard Pass Thru J2534 functionality. To check compatibility, please contact🚘auteldirect @ outlook . com🚘 directly for satisfaction-guaranteed support!
  • 👍Compatible with Toyota Techstream, Volvo VIDA, Honda HDS, Jaguar-Land Rover IDS and BMW 3G for OEM diagnostics. To check compatibility, please contact 🚘auteldirect @ outlook . com🚘 directly for satisfaction-guaranteed support!
  • 👍Built-In Wireless with advanced networking functions and data storage. Fast performance ensures reprogramming even the newest controllers & Internet upgradable and updatable.
  • 👍Attention: 1. After you ordered and received the J2534, please send us both of the S/N(12 digits, at the back of the device) of the J2534 and your MK908(P) /MS908S (Pro)/ Maxisys Elite to us to bind the two device together. 2. The functions are NOT universally compatible. Please send VIN number to 🚘auteldirect @ outlook . com🚘 to check compatibility before your order.
Bestseller No. 2
CarDAQ-Plus 3 All Makes J2534 Reprogramming Tool - Bluetooth
  • ALL OF THE J2534 PROTOCOLS - This single unit has all of the protocols you need for your OEM J2534 reprogramming and diagnostics including the latest in DoIP and CanFD
  • J2534 TECHNICAL SUPPORT - FREE for the life of the tool. Staffed by technicians who understand vehicle repair and J2534 Pass‑thru
  • TOOLBOX WITH OEM APPLICATION DESCRIPTIONS - educational video tutorials and real-time news – Giving you the confidence and up-to-date knowledge to get the job done
  • J2534 v05.00 API - The newest version of J2534 to give you the latest in pass-thru technology
  • FUTURE PROOF WITH 4 CAN CHANNELS - Going beyond the 3 required by select Chrysler/FCA models, CarDAQ-Plus 3 also provides a 4th to meet the needs of future OEM applications
Bestseller No. 3
Autel MaxiCom MK908P Scanner: 2022 Updated of MS908S Pro Same as MaxiSys Elite Elite II, Top J2534 Programming ECU Coding, Bi-Directional Tool with 36+ Service, Active Test, AutoAuth for FCA SGW
  • 🚗【Same as MaxiSys Elite, No IP Restriction】: Covering 99% of the vehicle models from 1996 to 2022. Based on the MS908S Pro, Autel MK908P diagnostic scan tool enjoys superior hardware configuration, serves 13 languages with no IP restrictions (MS908S Pro ONLY supports English) Lifetime after-sales service and professional technology support have no difference from offline retail version. Feel free to message us with any problems.
  • 🚗【ECU Programming & Coding, Guru for Local Smith】: To broaden vehicle business and increase your revenue, the Autel scanner MK908P assigns advanced ECU programming and coding to 1) customize your car, 2) unfold the hidden features, 3) disable the annoying functions to improve car performance, but also reprogram the adaptive data to certain components after repairs or replacements. The specific operation varies by model.
  • 🚗【36+ Service Functions, Best for Repair Shops】: Designed for large-scale garages and equipped with 36+ repair functions, Autel MK908P covers 99% of cars in the market. This make it the most valuable scanner to serve as many cars as possible in your shop. The 36+ functions include Oil Reset, TPMS, ABS Bleeding, EPB, SAS, Injector Coding, BMS, Suspension, etc. Please be noted MK908P programming tool will always keep pace with newer functions and continuous upgrading, never out of date.
  • 🚗【High-end Online Functions, OE-level Auto Scanner】: MK908P diagnostic tool explores all the systems and scans hidden DTCs. For quickly locating the fault, active test sends commands directly to vehicle modules to perform specific tests on windows, sunroofs, wipers, relays, injectors, and actuators, etc. Newly launched online functions obtain the online data from the server like online account login service for VW, Audi, Skoda; online configuration for Renault; online coding for Porsche; etc.
  • 🚗【Top-end Configuration, Ultra-Fast Speed】: Same functions with MaxiSys Elite, but configured with 2G+64G memory Hexa-core processor, 10.1” screen, and 15000mAh battery to accelerate diagnostics and repair. 2022 MK908P diagnostic scanner offers more to expand the market and raise income for example power balance for Ford, Chrysler, GM; personalization for VW, Audi, Toyota; guided functions for VW, Audi, Skoda; etc.
Bestseller No. 4
Mongoose-Plus Ford / Lincoln / Mercury J2534 OEM Vehicle Interface Cable - OEM Reprogramming and Diagnostics
  • Industry-leading J2534 Pass-Thru Technology: Enabling diagnostics, reprogramming and security functions for dealerships and the independent repair facility. Economical and compact pass-thru devices provides an easy-to-use interface that allows you to repair complex vehicles with OE applications in your shop. Each type (see single branded types above) Mongoose-Plus is engineered to work with one of the following OEM's J2534 applications for Chrysler, Ford, GM, Nissan, Toyota, & VW/Audi.
  • Supports Current & Earlier Vehicles: Enables diagnostics, programming and other “dealer” functions through OEM applications
  • NEW Bluetooth Wireless Options Available: Providing wireless connectivity between your laptop and the Mongoose-Plus
  • Expert Product Support: Staffed by technicians who understand vehicle repair and J2534 Pass‑Thru applications to help you with any technical setup questions
  • Key Registration and Immobilizer Support: Using NASTF Vehicle Security Professional credentials
Bestseller No. 5
BOSCH Automotive Tools MTECH2 Mastertech II J2534 VCI with Wired/Wireless Capability for OEM Reprogramming and Diagnostics on GM, Ford, FCA, Nissan/Infiniti, Honda/Acura, and Toyota/Lexus Vehicles
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BOSCH Automotive Tools MTECH2 Mastertech II J2534 VCI with Wired/Wireless Capability for OEM Reprogramming and Diagnostics on GM, Ford, FCA, Nissan/Infiniti, Honda/Acura, and Toyota/Lexus Vehicles
  • [J2534 COMPLIANT] - The Mastertech II is a J2534-1 and J2534-2 compliant VCI for OEM reprogramming and diagnostic applications
  • [FULLY VALIDATED BY TOP 6 OEMS] - Mastertech II has been fully validated to operate with the top 6 OEM reprogramming applications: GM, Ford, FCA, Nissan/Infinity, Honda/Acura, and Toyota/Lexus
  • [PRE-CONFIGURED] - The pre-configured wireless and wired connections make it quick and easy to connect to a vehicle from your PC (requires PC compliant with OE specifications and software)
  • [RIGHT TO REPAIR] - Supports 'Right to Repair' (R2R) initiatives
  • [COMPREHENSIVE KIT] - Kit includes: VCI, WiFi adapters (wireless PC to VCI), J1962 Cable (connect to vehicle), USB cable (connect to PC for firmware updates and setup), and Quick Start Guide
Bestseller No. 6
VXDIAG SVCI J2534 Diagnostic Interface Supports SAE J1850 Compatible for Ford Mazda Scan Tool
  • VXDIAG SVCI J2534 can compatible with SAE J2534-1 and partly compatible with SAE J2534-2. It supports most of vehicle communication protocols and can be used as PassThru device for many dealer level diagnostic software. And it can be used as a ELM327 device also, support most of ELM327 software.
  • High speed host communication and Stable host communication. (with RTS/CTS flow control).Host communication is high-speed and stable, keeping the diagnosis smooth. And the programming function requires the original online account .(Not work for the Ford F serial cars, like F150,F250,F350,F450)
  • [Switch on the Interface] There is a switch button on the interface. Please do press the switch button for the Module you want enter in. Pressed: works as ELM327 mode Released: works as J2534 mode
  • VXDIAG SVCI J2534 is compatible with Ford / Mazda IDS,Only need to do two steps to Installs software. First,Install FVDI J2534 start software,then install the original brand vehicle software,For example, Ford, Mazda.(Before install the software,pls turn off your antivirus software )
  • For software installation, please feel free to contact our online customer service.
Bestseller No. 7
LAUNCH X431 PRO5 Scan Tool: 2022 J2534 Reprogramming Tool Upgraded of X431 V+, ECU Online Coding with 50+ Services, Bi-Directional Diagnostic Scanner, with SmartBox 3.0 CANFD & DOIP, 2 Years Update
  • 👍【Why Choose LAUNCH X431 PRO5】It is the original LAUNCH X431 scan tool, not a copy machine, also the 2022 upgraded version of CRP919X, PROS V1.0, X431 PRO3 and V+. LAUNCH X431 PRO 5, all is set to OE-level standards with 1) J2534 ECU Programming & 50+ service same as PAD V; 2) Bi-directional control + All system diagnostics as Snap-on scanner; 3) Online functions directly connect to OEM server; 4) support 150+ brands Vehicles from 1996-2022.
  • 👍【J2534 Programming with Smart Box 3.0】 What is super SmartBox 3.0 VCI? Worth 1000$, Smart Box 3.0 is backed on new J2534/CANFD/DOIP, which enables you to run 14x quicker data trans and advanced OEM J2534 reprogramming for B-MW, Benz, Ford, Jaguar, Land Rover, GW, Volvo, etc. (please reach to us for more details). It also serves as a wireless VCI allowing the vehicle to transmit data to the diagnostic tablet without a physical connection.
  • 👍【LAUNCH X431 PRO5 with Powerful 50+ Services】Especially designed for pro mechanics and big repair shops, Launch X431 scanner PRO5 is equipped with 50+ hot reset functions for 150 car makes which same as X431 PAD serious. Easy to navigate and help you do ABS Bleeding, TPMS Reset, Oil Reset, EPB Reset, Suspension, BMS, Injector Coding, IMMO, Power balance, Throttle Matching and more. 🚩Notice: we offer 2-year free update while other brands generally 1 year.
  • 👍【Active Test + Local-smith Level ECU Coding】Come with appealing bi-directional control to troubleshoot all possible problems for full systems within 5 minutes. This LAUNCH scanner even develops all practical functions needed by all technicians: 1) ECU Coding for replacing, match, relearn, recode new ECU modules; 2) Online Coding for BMW, Audi, VW, Porsche, Benz to surf OEM data; 3) VAG Guided functions ease complex issues; 4) Personalization & ADAS improving car performance and driving safety.
  • 👍【All System Diagnostics for 99% Vehicle Coverage] Serve for 150+ American, Asian, European brands, and cover 99% of vehicle models worldwide. This LAUNCH diagnostic scan tool can operate complete full-function diagnostics to all on-board systems to troubleshoot and repair all vehicle problems, including Engine, Transmission, Airbag, ABS, ESP, TPMS, Immobilizer, Gateway, Steering, Radio, Air Conditioning, etc.
SaleBestseller No. 8
LAUNCH X431 PRO5 Elite,J2534 Reprogramming Tool with CAN/CAFD/DoIP/HD protocols,AutoAuth for FCA SGW OBD2 Scanner Diagnostic Tool,Bidirectional Scan Tool,ECU Coding,50+ Reset,OEM Full Systems Scanner
  • 🆚LAUNCH X431 PRO5 scan tool Upgrade all functions of X431 PRO3/X-431 Throttle III/X431-TorqueIII/X431 V+, PROS V1.0, PAD3. ⓵ J2534 ECU Programming &Online functions directly connect to OEM server, 50+ reset same as X-431 Throttle;⓶Bi-directional control and All system diagnostics as Snap-on scanner; ⓷ Support 200+ brands Vehicles (include CAN/CAFD/DoIP/HD protocols and AutoAuth for FCA SGW) ⓸Powered by 8-core processor(1.8GHz), Android9.0 OS, 8GB ROM, 2.4 & 5GHz WiFi connection and 64G memory.
  • 🚜[J2534 Reprogramming With FREE SMARTBOX 3.0】Save more than $2000, LAUNCH X431 PRO5 support J2534/DOIP/CANFD/HD protocols (Needn’t buy HDIII Module,Manufacture software and non-16pin adaptors need to be purchased separately.) Download OEM software from the manufacturer’s server to 1) program data to blank/used ECUs; 2) Reflash ECUs with data loss; 3)Upgrade ECU software version. As a wireless VCI allowing the vehicle to transmit data to the diagnostic tablet without a physical connection.
  • 👏[50+ Reset, Continuously Updated Reset Functions]: With the LAUNCH diagnostic tool, You will never be bothered by tricky vehicle issues and keep pace with newer technology. 50 commonly reset functions ( in the quick page ) reaching into the smallest parts to root out the problems. Extra 300+ repair functions ( in-vehicle catalog) for specific models extend the capability to reset, regeneration, initiation, matching, etc. (Functions vary by models, configurations, and systems.)
  • 🌐[One stop Intelligent Diagnostic Tool]: LAUNCH X431 PRO5 obd2 scanner Bluetooth provides Repair Tips, Repair Assist, Component Measurement, TSB, Relevant Cases DTC Analysis to simplify complex diagnostic and achieve the trouble-free repair. 🤩[One Scanner For Multiple Uses]: LAUNCH diagnostic tool PRO5 collaborates with add-on modules (ADAS, Videoscope, TSGUN, X-ProG3, WiFi Pinter, Battery Tester) to expand business applications and improve diagnostic accuracy.
  • 👍【2022 New OE Level Online Functions 】Bidirectional Scan Tool offers you various high-end online functions, which enable you to access the online data to do fast & complicated vehicle repairs, e.g. 1) ECU Coding for replacing, match, relearn, recode new ECU modules; 2) Online Coding for BMW, Audi, VW, Porsche, Benz to surf OEM data; 3) VAG Guided functions ease complex issues; 4) Personalization & ADAS improving car performance and driving safety.
Bestseller No. 9
𝟮𝟬𝟮𝟮 𝗡𝗘𝗪𝗘𝗦𝗧 LAUNCH X431 PAD V All-in-One Diagnostics Tool, ECU Online Programming, J2534 Reprogramming with 2-Year Update,CANFD/DOIP, Active Control, Topology Map, 60+ Services
  • 👍【ECU ONLINE CODING&PROGRAMMING IN WHAT SITUATION?】🚩1.When replaced a new ECU(coding first,if ecu still not working then coding after programming) 🚩2.Update ECU,due to some of ECU have bugs,so it will cause some fault that difficult to repair. 🚩3.When software damaged in ECU,due to battery and ground issues(the hardware is normal)🚩4.Usually you just need coding when replaced a second-hand ECU 🚩5. Some regions the vehicle calibration and module are not installed.
  • 👍【HOW POWERFUL ABOUT OUR PAD V?】 🚩LAUNCH X431 PAD V support ECU/ECM Online Programming for 14 Car Brands, including Infiniti, Nissan, Subaru, VW, Ford, Landrover, BMW, Audi, Skoda, Seat, Benz, Mazda, Renault. 2 YEAR UPDATE.🚩It is portable,support many modules,high speed on diagnostic and programming.🚩Directly download programming files on launch server, no restriction of original plant equipment.🚩Free to coding or programming, powerful online function and safety,strong after-sale service.
  • 👍【HOW STRONG ABOUT OUR VCI? 】🚩 Support J2534/CANFD/DOIP/D-PDU/RP1210 Protocols for 99% vehicles.🚩It used to read the vehicle data and send it to the tablet via bluetooth. 🚩When the smartbox 3.0 works with computer, it acts as a J2534 Pass-thru device to perform the J2534 programming which empowers you to program the ECUs after replacement, and fix corrupted data in ECU, match the components, reflash the second-hand ECUs, flash the hidden functions.🚩Make the diagnosis convenient and quickly.
  • 💯【ALL SYSTEM DIAGNOSTICS & 60+ RESET SERVICES】LAUNCH X431 PAD V can perform OE-level diagnosis on all available systems such as ECM, ABS, SRS, TCM, EPB, TPMS systems, etc. to read/clear codes, read control module information, data stream, actuation tests, and ECU Coding. 🚩This scannner has 60+ services, including ECU Initialization, Oil Reset, SAS Reset, ABS Bleed, DPF, Throttle Matching , Suspension Calibration, Idle Relearn, Power Balance,Crankshaft Variation Position Learn, EVAP Test, etc.
  • 💯【FULL BI-DIRECTIONAL CONTROL+ REMOTE DIAGNOSIS】Bi-Directional Control /Active Test to send command to the ECU to perform specific tests for accurately identifying problems, such as injector buzz test, idle speed adjustment, window lock test, door lock test, glow on/off, ACG on/off etc. 📊Our X431 Pad V support remote diagnose service between devices, or via mobile phone,tablet and computer.
Bestseller No. 10
LAUNCH X431 PRO5 with Free J2534 ECU Reprogramming Tool for OEM Reprogramming and Diagnostics, 50+ Reset,OE-Level All Systems Bi-Directional Scanner for CANFD/DOIP/ Heavy Duty Truck,Key IMMO Scan Tool
  • Featured with a brand-new upgrade system, X-431 PRO5 is newly designed for All Makes, All Models, and Full system diagnosis and assists the technician to make the vehicle diagnosis and repair easier at all skill levels.
  • [J2534 ECU Reprogramming Tool, No IP Limitation]: LAUNCH X431 PRO5 scan tool Upgrade all functions of X431 V+, PROS V1.0, PAD3. With the SmartBox3.0 can download the OEM software from the manufacturer’s server for free.
  • [3 IN-1 FREE J2534 ECU Programming Device: LAUNCH X431 PRO5 support all new J2534/DOIP/CANFD protocols to access data and OE programming downloads for most Car; Support DC9-36V for HD Vehicle ( No NEED buy HD Module, SAVING $900+.)
  • [ One-stop Intelligent Tools]: Workshop level scan tool X431 PRO5 with the repair fix solutions database, Code Assist, Repair Tips,Component Measurement, TSB, Relevant Cases,DTC Analysis to simplify complex diagnostic and achieve the trouble-free repair.
  • [50+ Reset, Continuously Updated Reset Functions]: 50 resets reaching into the smallest parts to root out the problems. Extra 300+ repair functions ( in-vehicle catalog) for specific models extend the capability to regeneration, initiation, matching, etc.

Last update on 2022-10-06 / Affiliate links / Images from Amazon Product Advertising API

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