WRI-20 – Reprogramming of Denso CP1 Infotainment Units to Optimize System Performance – 2020-2021 Subaru Legacy & Outback

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Bulletin Number: WRI-20R; Revised: 03/10/23 Page 1 of 18 SERVICE PROGRAM BULLETIN Continued… CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS. Subaru Service Bulletins are intended for use by professional technicians ONLY. They are written to inform those technicians of conditions that may occur in some vehicles, or to provide information that could assist in the proper servicing of the vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do the job correctly and safely. If a condition is described, DO NOT assume that this Service Bulletin applies to your vehicle, or that your vehicle will have that condition. Subaru of America, Inc. is ISO 14001 Compliant ISO 14001 is the international standard for excellence in Environmental Management Systems. Please recycle or dispose of automotive products in a manner that is friendly to our environment and in accordance with all local, state and federal laws and regulations. NUMBER: WRI-20R DATE: 12/11/20 REVISED: 03/10/23 APPLICABILITY: 2020-2021MY Legacy and Outback SUBJECT: Reprogramming of Denso CP1 Infotainment Units to Optimize System Performance INTRODUCTION: In the interest of customer satisfaction, Subaru of America, Inc. (Subaru) is initiating a Service Program for certain 2020-2021 model year Legacy and Outback vehicles to update the Cockpit Control Module (CCM) software to the latest version. AFFECTED VEHICLES: Not all vehicles listed below are included in this Service Program. Coverage for all affected vehicles must be confirmed by using the Vehicle Coverage Inquiry function on subarunet.com. This information will be available today. The number of U.S. vehicles included in this service campaign is 212,971. Model Year Carline Affected Units 2020-2021 Legacy Refer to Vehicle Coverage Inquiry for WRI-20 2020-2021 Outback Service Program Applicability DESCRIPTION OF THE REPAIR: Subaru dealers will reprogram the CCM software on the affected vehicles at no charge for these customers. RETAILER RESPONSIBILITY: Any vehicles listed in any recall/campaign that are in retailer stock must be: • Immediately identified • Tagged or otherwise marked to prevent their delivery or use prior to repair • Repaired in accordance with the repair procedures outlined in the Bulletin Retailers are to promptly perform the applicable service procedures, to correct all affected vehicles in their inventory (new, used, demo & SSLP). Additionally, whenever a vehicle subject to this Service Program is taken into inventory or in for service, necessary steps should be taken to ensure the repair has been made before selling or releasing the vehicle. ATTENTION: GENERAL MANAGER q PARTS MANAGER q CLAIMS PERSONNEL q SERVICE MANAGER q IMPORTANT – All Service Personnel Should Read and Initial in the boxes provided, right. ©2020 Subaru of America, Inc. All rights reserved. Bulletin Number: WRI-20R; Revised: 03/10/23 Page 2 of 18 Continued… OWNER NOTIFICATION: Owner notification letters will be mailed in January 2021. Retailers will be notified when owner notification begins. SERVICE PROCEDURE: REMINDER: Customer satisfaction and retention starts with performing quality repairs. This Campaign affects certain “Mid” and “High” (w/ Navigation) -level CP1 Head Units with 11.6- inch display ONLY as pictured below. The “Base” model (2- 7.0-inch display screen unit) is NOT affected. MATERIALS REQUIRED: An empty, USB 2.0 or 3.0 storage device (flash drive) will be needed to perform the update procedure. The device should be dedicated to storing and transferring these updating files only. It must be a minimum of 16GB or more in size and contain a NTFS file format before downloading the update files onto it. Be sure to locate and re-format any existing USB drives used for updating Denso CP1 audio units to remove any outdated update versions. They must be fully cleared and properly formatted before adding these new update files to them. IMPORTANT NOTES: • NEVER change the update file names after downloading them. • NEVER save any other files on the same flash drive. There are various types of USB flash drive available from many suppliers. If the head unit does NOT recognize the USB drive during the reprogramming process due to controller IC type of USB drive or compatibility with the Cockpit Control Module (CCM), confirm the flash drive format is NTFS. The flash drive must be formatted for NTFS. If a recognition problem persists, use a different USB flash drive from another manufacturer. Bulletin Number: WRI-20R; Revised: 03/10/23 Page 3 of 18 Continued… RECOMMENDED USB FLASH DRIVES: • Kingston®: DataTraveler G3 Series, DataTraveler 100 G3 DT100G3, DataTraveler SE9 Series, DataTraveler SE9 G2 3.0 DTSE9G2 and Digital Data Traveler 3.0 USB Flash Drive – Violet DTIG4 • SanDisk®: Ultra Series SDCZ48-064G-J57, Cruzer Blade Series and Cruzer Glide Series CZ60 SDCZ60- 064G-B35 • Transcend®: JetFlash 790 Series TS64GJF790KBE • PNY®: Retract USB 3.0 Flash Drive, black (P-FD64GTRTC-GE) • Silicon Power®: (2 Pack) USB 3.0/3.1 Gen1 USB Flash Drive Blaze Bulletin Number: WRI-20R; Revised: 03/10/23 Page 4 of 18 Continued… ADDITIONAL REPROGRAMMING FILE CONTENT INFORMATION: In addition to the update for Firmware Over The Air (FOTA) functionality, the following list of other updates and an enhancement addressed by this reprogramming is supplied below: • Clarification of the post-FOTA procedure instructions required to complete the update. The screenshot below will appear and explain what must be done to complete the update installation. • Currently, the microphone level indication is incorrect. The indicator level has been corrected. More microphone level indication information is included in TSB 15-275-20. • A reduced (low) volume (-6db) concern during handsfree conversation when using CarPlay has been addressed to make the volume level consistent. • Voice recognition (VR) has been enhanced to improve recognition of short words (e.g. YES). • The program has been corrected to prevent repeated rebooting and system freeze-up immediately after activation of AndroidAuto. • Eliminate CP1 MOTA update error message “Something went wrong. The system is unable to install any map updates. Contact your dealer for more information.” OPERATIONAL ENHANCEMENT INCLUDED: The Auto Stop-Start On/Off function button has been moved from the bottom to top layer of the system for easier use. A screenshot of how the button will appear is shown below. Software Update Installation Complete To complete the update, your vehicle and STARLINK system must be fully shut down. Please turn off the engine and exit the vehicle. Lock doors, and let the vehicle sit for at least 5 minutes. It is recommended to walk at least 10 feet from the vehicle to prevent key fob interference. After waiting at least 5 minutes, enter the vehicle and turn the engine on. An “Update Successful” message will appear after a few moments. The update will then be complete. Bulletin Number: WRI-20R; Revised: 03/10/23 Page 5 of 18 Continued… STEP 1: Perform a Vehicle Inquiry on Subarunet to confirm WRI-20 applicability. If there is an OPEN WRI-20 recall, proceed to STEP 2, otherwise this bulletin does not apply. STEP 2: VERY IMPORTANT: Before proceeding with the software updating procedure, the currently installed software Version Number MUST be confirmed by following the steps below: 2a) After starting the engine and system boot-up completes, from the HOME screen, touch the Settings button. 2b) Press the General button. Use the down arrow to scroll to System Information then press to display the System Information / Version information. The examples below identify the head unit model and the last 6 digits signify the software version number. Examples: • F11GHMxxx-xxx (HIGH model software) • F11GMMxxx-xxx (MID model software) • For 2020MY vehicles, if the software version number (xxx-xxx) is 020-501, 020-502, 021- 503, 020-704, 021-704, 022-504 or later per TSB 15-261-20R, proceed to STEP 4 below. If the software version is 042-380 or higher, STOP as the module already has the latest software version installed. Proceed to Claim Reimbursement and Entry Procedures section of the TSB and process a Version Check Only claim. Refer to TSB 15-261-20R to see the latest software version information as well as a history of prior updates. Software versions released after December 2020 (042-380 or higher) are acceptable to complete and close this recall. Bulletin Number: WRI-20R; Revised: 03/10/23 Page 6 of 18 Continued… • For 2021MY vehicles, if the software version number (xxx-xxx) is 008-500 or later per TSB 15-261-20R, proceed to STEP 4 below. If the software version is 040-980 or higher, STOP as the module already has the latest software version installed. Proceed to Claim Reimbursement and Entry Procedures section of the TSB and process a Version Check Only claim. NOTE: The Version Number identified MUST be entered in the Miscellaneous Detail field during claim submission. Refer to TSB 15-261-20R to see the latest software version information as well as a history of prior updates. Software versions released after December 2020 (040-980 or higher) are acceptable to complete and close this recall. STEP 3: Prepare the USB: CAUTION: Do not use any USB flash drive which utilizes file organizing software or an operating system. VERY IMPORTANT: Before attempting to download any data files, confirm the PC and flash drive being used is not infected with any virus. The flash drive MUST be formatted for NTFS. • Make sure the USB flash drive contains no other files. • Right click on the corresponding “Removable Disk”. • Select “Format”. • From the File System drop-down menu, select “NTFS” • Check the “Quick Format” box (if not already done). • Click on “Start” to format the USB flash drive. STEP 4: Download the Update Files to the USB. • The files are available for download on Subarunet (See “A” below). • The applicable reprogramming files have also been sent directly to retailers by Nuspire in the same way a Select Monitor Update would be pushed out. (See “B” below). Bulletin Number: WRI-20R; Revised: 03/10/23 Page 7 of 18 Continued… Follow “A” below when using files downloaded from Subarunet. Subarunet Links Page screenshot: A: IMPORTANT: Files downloaded from Subarunet will be .zip files and must be unzipped before they can be used. Using the normal audio / navigation system file update download procedure: Go to Subarunet, select Service Operations and Technical>>Forms/Downloads>>Gen 4/Denso for Audio/ Navi then click on the applicable Hyperlink to download the file(s) to your SDS Notebook or PC: MID-20-Legacy-Outback-Denso-CP1 AUDIO UPDATE-DECEMBER 2020 HIGH-20-Legacy-Outback-Denso-CP1 AUDIO UPDATE-DECEMBER 2020 MID-21-Legacy-Outback-Denso-CP1 AUDIO UPDATE-DECEMBER 2020 HIGH-21Legacy-Outback-Denso-CP1 AUDIO UPDATE-DECEMBER 2020 REMINDER: Although BASE models are listed on the Links Page, this WRI-20 Campaign is applicable to “MID” and “HIGH” (Navigation-equipped) units ONLY. • Go to Downloads. • CAUTION: After download is complete, NEVER change the file or folder names. • Open / display the contents of File folder, for example: “Version4(RC2011dash)_F11GHM042- 380(High).zip”. • Click on “Extract All Files” Bulletin Number: WRI-20R; Revised: 03/10/23 Page 8 of 18 Continued… • The screen below will appear to set a destination for the extracted file. • Double-click on the required folder (for this example, select the file entitled “Version4(RC2011dash)_F11GHM042-380(High)”) • This will display all 4 (four) files inside the folder • Select and copy all 4 (four) files then paste (or click / drag) them into the “clean” USB flash drive as listed (Removable Disk) in the directory. • To avoid confusion, use a permanent marker to label the flash drive with the file contents (e.g. MID Denso CP1 WRI-20, or HIGH Denso CP1 WRI-20). • Go to STEP 5: Bulletin Number: WRI-20R; Revised: 03/10/23 Page 9 of 18 Continued… Follow “B” below when using the files sent directly to the SDS notebook from Nuspire. • Go to My Documents on the GUI screen click on the folder “Denso CP1 Audio-Navi Update Files” to display the list of available update files shown below. IMPORTANT: Always confirm there are two folders as shown below, “2020” and “2021”. If not, the SDS notebook hasn’t been updated with the latest release. Please contact Nuspire to request they resend the update. • Double-click on the required folder (for this example, select the file entitled “HIGH”) and the update file will display as shown below. • Select all files and either copy / paste or click / drag them to the USB flash drive. CAUTION: NEVER change the file names. • Once all files have been loaded onto the USB flash drive, right click on the drive and select “Eject”. • Remove the USB flash drive after the prompt appears that says, “Safe to Remove Hardware”. • Mark the USB to indicate the head unit it will update (MID Denso CP1 WRI in this example). • Repeat the above steps to create the MID Denso CP1 WRI or HIGH Denso CP1 WRI USB flash drives as needed using a separate USB drive for each update folder. • Proceed to STEP 5 below. B: Bulletin Number: WRI-20R; Revised: 03/10/23 Page 10 of 18 Continued… STEP 5: Perform the software update. CAUTIONS: • NEVER attempt to install the software immediately following an exchange unit installation. Let the system restart first and operate for 20 minutes. • NEVER attempt to install the software a second time for 30 minutes following a previously unsuccessful software installation. • NEVER attempt to install the software for at least 30 minutes after completing a FOTA update. 5a) Perform the update in a well-ventilated location if updating with the engine running OR with the ignition ON and the DCA battery charger connected in Power Supply mode. 5b) PRESS and HOLD the RIGHT-side temperature control buttons (both up and down), press the Tune / Scroll knob 6 times then release all to display the Dealership Mode Menu. 5c) Select Software Update from the Dealership Mode menu. IMPORTANT NOTE: On a RARE occasion, the message “Software update setup is initializing…” may be displayed. Should this occur, proceed to “Appendix A” at the end of this bulletin for further instruction. For critical Service Bulletin helpful tips to prevent unnecessary hardware replacement, follow the link to an important Subarunet message: https://www.subarunet.com/home/ home.html#/ Announcement/83194. Bulletin Number: WRI-20R; Revised: 03/10/23 Page 11 of 18 Continued… 5d) The screen shown here will be displayed. 5e) Insert the H/U reprogramming USB into the USB port. When the update screen appears, confirm the message on it and if no concerns, press OK. NOTE: If after plugging in the USB, the screen displays a Software Loading Unsuccessful message, confirm the USB device has been properly formatted and the software on the device matches the H/U being reprogrammed (example: MID software is being used to update a MID H/U). 5f) The screen below will be displayed. NOTE: The actual software version displayed will be different from the EXAMPLE picture shown below. Bulletin Number: WRI-20R; Revised: 03/10/23 Page 12 of 18 Continued… See the IMPORTANT: message below. IMPORTANT: The example above identifies the head unit model and the last 6 digits signify the software version number. Examples: • F11GHMxxx-xxx (HIGH model software) • F11GMMxxx-xxx (MID model software) Software Version Table 2020MY 2021MY 02.26.08 02.04.06 • Press OK to start the software update. Bulletin Number: WRI-20R; Revised: 03/10/23 Page 13 of 18 Continued… 5g) Once the update begins, the screen below will be displayed with a progress bar. It takes about 15 to 20 minutes for the update to complete. VERY IMPORTANT: NEVER turn the ignition OFF or ON while the software update is in process. To avoid any concerns with battery condition during programming, always perform the update with either the engine running (outside or with an exhaust hose attached) or with the DCA charger attached and in power supply mode. 5h) When the update is complete, the screen below will be displayed (the actual software version number will be different). IMPORTANT NOTE: On rare occasions a “Software Update Incomplete” message may appear in this step which occurs due to a bug in the software update procedure. DO NOT attempt to install the update again, proceed to 5i) below to confirm the software version has been updated to the latest version. 5i) Select OK in the screen above then remove the H/U reprogramming USB from the USB port. Bulletin Number: WRI-20R; Revised: 03/10/23 Page 14 of 18 Continued… 5j) Turn the Ignition OFF, open the driver’s door then close the driver’s door. 5k) Wait for at least 3 minutes, then turn the ignition ON. 5l) Access Dealership Mode following steps provided STEP 2 above and confirm the software update completed successfully using the table below. . Always record the new software version number on the RO. 2020 and 2021 MY Post-Update Version Number Tables 02.26.08 02.26.08 5m) Turn the ignition OFF, open the driver’s door then close the driver’s door to complete the update procedure. VERY IMPORTANT: After the CCM reprogramming procedure is complete, ALWAYS confirm proper back-up camera operation before releasing the vehicle. SERVICE PROGRAM IDENTIFICATION LABEL: Type or print the necessary information on a Campaign Identification Label. The completed label should be attached to the vehicle’s upper radiator support. Additional labels are available through normal parts ordering channels. The part number is MSA6P1302, which comes as one sheet of 20 labels. WRI-20 Bulletin Number: WRI-20R; Revised: 03/10/23 Page 15 of 18 Continued… CLAIM REIMBURSEMENT AND ENTRY PROCEDURES: Credit to perform this recall will be based on properly completed repair order information. Retailers may submit claims through Subarunet.com. Labor Description Labor Operation # Labor Time Fail Code WRI-20- SOFTWARE VERSION CHECK ONLY A131-138 0.2 WRI-20 WRI-20- SOFTWARE UPDATE / REPROGRAMMING A131-118 0.6 A ONE-TIME charge of $30.00 can be claimed in sublet to cover the cost of the USB flash drives. IMPORTANT REMINDERS: • SOA strongly discourages the printing and/or local storage of service information as previously released information and electronic publications may be updated at any time. • Always check for any open recalls or campaigns anytime a vehicle is in for servicing. • Always refer to STIS for the latest service information before performing any repairs. Bulletin Number: WRI-20R; Revised: 03/10/23 Page 16 of 18 Continued… Bulletin Number: WRI-20R; Revised: 03/10/23 Page 17 of 18 Continued… Dear Subaru Owner: We would like to thank you for your selection of a Subaru vehicle. We take pride in our products and are committed to your continued satisfaction. Subaru of America, Inc. (Subaru) is initiating a service program for certain 2020-2021 model year Legacy and Outback vehicles to update the Cockpit Control Module (CCM) software to the latest version. Our records indicate that you currently own one of these vehicles. REASON FOR THIS SERVICE PROGRAM The latest version of the CCM software includes an update for the firmware-over-the-air (FOTA) functionality, updates related to the microphone and volume level functionality, an update related to the voice recognition functionality, and an update to prevent repeated rebooting after activating Android Auto. WHAT SUBARU WILL DO In the interest of your continued satisfaction Subaru will reprogram the CCM in your vehicle at no cost to you. WHAT YOU SHOULD DO Please contact your Subaru retailer (dealer) for an appointment to have this repair performed at no cost to you. HOW LONG WILL THE REPAIR TAKE? The actual time to perform this repair is less than 40 minutes. However, it may be necessary to leave your vehicle for a longer period of time on the day of your scheduled appointment to allow your Subaru retailer flexibility in scheduling. CHANGED YOUR ADDRESS OR SOLD YOUR SUBARU? If you have moved or sold your vehicle, please update this information online at www.subaru.com, select ‘Customer Support,’ then select ‘Address Update’ or ‘Ownership Update’ from the drop-down menu. IF YOU HAVE PREVIOUSLY PAID FOR A REPAIR If you have already paid for repairs associated with this coverage, you may be eligible for reimbursement. Reimbursement consideration will be based on the amount an authorized Subaru retailer in your area would charge for the same repair. Subaru Service Program WRI-20 January 2021 This notice applies to the VIN identified in the address section printed below Bulletin Number: WRI-20R; Revised: 03/10/23 Page 18 of 18 Please send the original service repair order, which has the name of the repair facility, date of repair, mileage at the time of repair, complete 17-digit vehicle identification number (VIN), and your name, with correct mailing address and telephone number to the address listed below. Subaru of America, Inc. Customer Advocacy Department, Attention: WRI-20 Service Program P.O. Box 9103, Camden, NJ 08101-9877 Please send original receipts only and retain a photocopy for your records. Please be assured that we will attempt to process your reimbursement request as quickly as possible, but it may take up to 60 days for this process to be completed. IF YOU NEED FURTHER ASSISTANCE: To locate the nearest Subaru retailer, you can access our website at www.subaru.com and select ‘Find a Retailer.’ For additional information, please go to: http://www.wri20.service-campaign.com. If you need additional assistance, please contact us directly: • By e-mail: Go to www.subaru.com and select “Contact Us” • By telephone: 1-844-373-6614 Monday through Friday between 8:00 a.m. and 7:00 p.m. ET • By U.S. Postal mail: Write us at Subaru of America, Inc. Attn: Customer Advocacy Department P.O. Box 9103, Camden, NJ 08101-9877 Please contact us immediately if the Subaru retailer fails or is unable to make the necessary repairs free of charge. Your continued satisfaction with your Subaru is important to us. Please understand that we have taken this action in the interest of your vehicle’s proper operation. We sincerely apologize for any inconvenience this matter may cause and urge you to schedule an appointment as soon possible. Sincerely, Subaru of America, Inc. A subsidiary of SUBARU CORPORATION

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Subarunet Announcement To: All Subaru Retailers From: Subaru of America, Inc. Date: January 14, 2021 UPDATE Subaru Service Campaign: WRI-20 – Cockpit Control Module (CCM) software update Owner Notification Please be advised that owner notification letters will be mailed on January 22, 2021. In the interest of customer satisfaction, Subaru of America, Inc. (Subaru) is initiating a service campaign for certain 2020-2021 model year Legacy and Outback vehicles to update the Cockpit Control Module (CCM) software to the latest version. Affected Vehicles The number of U.S. vehicles included in this service campaign is 212,971. Not all vehicles listed below are included in this campaign. Coverage for all affected vehicles must be confirmed by using the Vehicle Coverage Inquiry function on subarunet.com. This information is now available. Model Year Carline Affected units 2020-2021 Legacy Refer to Vehicle Coverage Inquiry for WRI-20 Campaign Applicability 2020-2021 Outback Description of the Repair Subaru retailers will reprogram the CCM software on the affected vehicles for free. Retailer Responsibility Any vehicles listed in any recall/campaign that are in retailer stock must be: • Immediately identified • Tagged or otherwise marked to prevent their delivery or use prior to repair • Repaired in accordance with the repair procedures outlined in the Bulletin Retailers are to promptly perform the applicable service procedures, to correct all affected vehicles in their inventory (new, used, demo & SSLP). Additionally, whenever a vehicle subject to this service campaign is taken into inventory or in for service, necessary steps should be taken to ensure the repair has been made before selling or releasing the vehicle. Service and Claim Instructions Please refer to the WRI-20 Service Program Bulletin on STIS for detailed information.

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Subarunet Announcement TO: All Subaru Retailer Parts Departments FROM: SOA Service & Quality Dept. ATTENTION: Subaru Service and Parts Managers FROM: Subaru of America, Inc. DATE: January 5, 2021 SUBJECT: Recall WRH-20 / WRI-20 Denso Gen 4 CP1 software update. Critical points to avoiding unnecessary hardware replacement IMMEDIATE ACTION REQUESTED: Retailer Service Managers must promptly review the information below with their Technicians to prevent unnecessary hardware replacement. The following applies to Recall WRH-20, Service Campaign WRI-20 and TSB 15-261-20R 1. “Software update setup is initializing…” message We have seen exchange claims for reported failures where the message “Software update setup is initializing…” appears when performing the software update. Note: “Software update setup is initializing…” message could be displayed for any one of the reasons listed below:  When the software update is performed (FOTA or USB) following the installation of new Cockpit Control Unit (CCU) prior to keeping I/G ON for 30 minutes or longer.  When re-attempting the software update, after the initial update failure following CCU rebooting.  When the software update is performed, after the CCU rebooted following “Memory Initialization”. This is characteristic as outlined in the Service Bulletin. This does not mean the software update failed. If the screen shown above appears, WAIT for approximately 15-30 minutes to allow the Software update setup initialization process to complete. This information is also provided in WRI-20, WRH-20, TSB 15-261-20R. Questions may be directed to SOA’s Technical Helpline, if necessary. 2. “Software Update Incomplete” message We have seen exchange claims for the message “Software update Incomplete” appearing when performing the software update. Please check the software version next, if you see this message. As long as the software version was updated to match the version found in the related WRH-20, WRI-20, TSB 15-261-20R you can continue following the software update procedure restarting the vehicle. In most cases this does not indicate an actual concern and will clear after the restart. If in some rare case, the software version didn’t update, proceed with troubleshooting to identify the root cause. Questions may be directed to SOA’s Technical Helpline, if necessary. 3. Software corrupted following the update In some rare cases, there may be a loss of the audio output or CID malfunction following the software update. This condition may or may not be accompanied with an error message(s) other than the “Software update setup is initializing…” or “Software update Incomplete”. Should this occur, go to the “Version Information” screen following WRH-20, WRI-20TSB 15- 261-20R and confirm “MSOC” version, “V-CPU” version, “RAD_SW” version and “DSP_FW” version. See below for an example of failed software update showing incorrect data for “V-CPU” version and “DSP_FW” version. If the version displayed for MSOC is incorrect or there is no “RAD_SW” version and “DSP_FW” version displayed or asterisk symbols (****) are shown, the software was corrupted during the software update. Should this occur, NEVER use the same USB drive for another update without reformatting it and loading a new set of the update files as outlined in the related service bulletin. Please note it is still possible to recover CCU state by performing another software update, if “VCPU” version is wrong and “DSP_FW” version doesn’t show as “ **** ”. CCU recovery is successful, as long as you get “Software update setup is initializing…” message during next attempt to update the software. Otherwise the condition is not recoverable and will require Cockpit Control Unit (CCU) replacement. Questions may be directed to SOA’s Technical Helpline, if necessary. Should you ever encounter an unexpected outcome during a software update, please remember to submit a detailed QMR and/ or contact the SOA Techline with all details. Be sure to take and share screenshots of any error messages displayed. Also include images of the files found on the USB drive that was used to install the update showing the files applied and system details including memory allocation etc. If possible, include a video of the concern as duplicated and any steps required to duplicate it.

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Subarunet Announcement To: All Subaru Retailers From: Subaru of America, Inc. Date: December 11, 2020 New Subaru Service Campaign: WRI-20 – Cockpit Control Module (CCM) software update In the interest of customer satisfaction, Subaru of America, Inc. (Subaru) is initiating a service campaign for certain 2020-2021 model year Legacy and Outback vehicles to update the Cockpit Control Module (CCM) software to the latest version. Affected Vehicles The number of U.S. vehicles included in this service campaign is 212,971. Not all vehicles listed below are included in this campaign. Coverage for all affected vehicles must be confirmed by using the Vehicle Coverage Inquiry function on subarunet.com. This information will be available today. Model Year Carline Affected units 2020-2021 Legacy Refer to Vehicle Coverage Inquiry for 2020-2021 Outback WRI-20 Campaign Applicability Description of the Repair Subaru retailers will reprogram the CCM software on the affected vehicles for free. Retailer Responsibility Any vehicles listed in any recall/campaign that are in retailer stock must be: • Immediately identified • Tagged or otherwise marked to prevent their delivery or use prior to repair • Repaired in accordance with the repair procedures outlined in the Bulletin Retailers are to promptly perform the applicable service procedures, to correct all affected vehicles in their inventory (new, used, demo & SSLP). Additionally, whenever a vehicle subject to this service campaign is taken into inventory or in for service, necessary steps should be taken to ensure the repair has been made before selling or releasing the vehicle. Owner Notification Owner notification letters will be mailed in January 2021. Retailers will be notified when owner notification begins. Service and Claim Instructions Please refer to the WRI-20 Service Program Bulletin on STIS for detailed information.

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