Trailer Hitch Fascia Panel / Lack Of Adhesion - 2022 Subaru Outback Wilderness

NHTSA ID Number: 10201037

Manufacturer Communication Number: 12-224-21

Summary

This bulletin provides a work procedure required to address the Outback Wilderness trailer hitch fascia panel.

NUMBER: 12-224-21
DATE: 08/13/21

INTRODUCTION:

This bulletin provides a work procedure required to address the Outback Wilderness trailer hitch fascia panel. This procedure addresses isolated cases of excessive gapping and/or lack of adhesion to the rear bumper cover. Following the procedure outlined below will provide a more secure seating and reduce gapping.

PART INFORMATION:

Part Description	Quantity	Part Number
CLIP-2PIECE	2	909140062

SERVICE PROCEDURE / INFORMATION:

REMINDER: Customer satisfaction and retention starts with performing quality repairs.

STEP 1) The fascia panel may appear to be seated. If pressure is applied to the bumper cover section above the fascia, the double-sided tape may separate.. Confirm the fascia panel to body fitment by pressing the bumper cover and inspecting the contact condition.

NOTE: The fascia panel does not need removal for the reinforcement repair to be performed.

STEP 2) Print out the template supplied at the end of this document. It is CRITICAL that the template is printed in “Actual Size” and on legal paper. The template size can be confirmed with a ruler. ALWAYS confirm your printer properties when printing templates.

STEP 3) Attach the template to the fascia using masking tape. There are alignment marks included in the printable template.

STEP 4) Prepare a 7mm drill bit with a stopper or “wrapped tape” set to 1/2 inch to maintain drill depth. It is IMPORTANT to verify the Reverse Automatic Braking (RAB) harness is clear of the selected drilling areas. CAREFULLY drill two 7mm diameter holes into the fascia and bumper cover using the provided template. Always double-check the alignment before drilling.

STEP 5) Install the clips #909140062 into the drilled holes. Confirm the fascia maintains minimal gaps and is secured properly to the bumper cover as shown below to complete the procedure.

1 Affected Product

Vehicle

MAKE	MODEL	YEAR

SUBARU	OUTBACK	2022

1 Associated Document

Manufacturer Communications

NUMBER: 12-224-21
DATE: 08/13/21

https://www.nhtsa.gov/recalls?nhtsaId=10201037

MC-10201037-0001.pdf 1865.047KB

⬇ Download PDF (1.78 MB)

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SEOCONTENT-START

Bulletin Number: 12-224-21; Date: 08/13/21 Page 1 of 4 SERVICE BULLETIN Continued… CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS. Subaru Service Bulletins are intended for use by professional technicians ONLY. They are written to inform those technicians of conditions that may occur in some vehicles, or to provide information that could assist in the proper servicing of the vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do the job correctly and safely. If a condition is described, DO NOT assume that this Service Bulletin applies to your vehicle, or that your vehicle will have that condition. Subaru of America, Inc. is ISO 14001 Compliant ISO 14001 is the international standard for excellence in Environmental Management Systems. Please recycle or dispose of automotive products in a manner that is friendly to our environment and in accordance with all local, state and federal laws and regulations. NUMBER: 12-224-21 DATE: 08/13/21 APPLICABILITY: 2022MY Outback Wilderness SUBJECT: Trailer Hitch Fascia Panel / Lack of Adhesion INTRODUCTION: This bulletin provides a work procedure required to address the Outback Wilderness trailer hitch fascia panel. This procedure addresses isolated cases of excessive gapping and/or lack of adhesion to the rear bumper cover. Following the procedure outlined below will provide a more secure seating and reduce gapping. PART INFORMATION: Part Description Quantity Part Number CLIP-2PIECE 2 909140062 SERVICE PROCEDURE / INFORMATION: REMINDER: Customer satisfaction and retention starts with performing quality repairs. STEP 1) The fascia panel may appear to be seated. If pressure is applied to the bumper cover section above the fascia, the double-sided tape may separate.. Confirm the fascia panel to body fitment by pressing the bumper cover and inspecting the contact condition. NOTE: The fascia panel does not need removal for the reinforcement repair to be performed. ATTENTION: GENERAL MANAGER q PARTS MANAGER q CLAIMS PERSONNEL q SERVICE MANAGER q IMPORTANT – All Service Personnel Should Read and Initial in the boxes provided, right. © 2021 Subaru of America, Inc. All rights reserved. Bulletin Number: 12-224-21; Date: 08/13/21 Page 2 of 4 Continued… LACK OF ADHESION AREAS RIGHT SIDE LEFT SIDE STEP 2) Print out the template supplied at the end of this document. It is CRITICAL that the template is printed in “Actual Size” and on legal paper. The template size can be confirmed with a ruler. ALWAYS confirm your printer properties when printing templates. STEP 3) Attach the template to the fascia using masking tape. There are alignment marks included in the printable template. STEP 4) Prepare a 7mm drill bit with a stopper or “wrapped tape” set to 1/2 inch to maintain drill depth. It is IMPORTANT to verify the Reverse Automatic Braking (RAB) harness is clear of the selected drilling areas. CAREFULLY drill two 7mm diameter holes into the fascia and bumper cover using the provided template. Always double-check the alignment before drilling. Fascia Panel NOT installed on this photo Bulletin Number: 12-224-21; Date: 08/10/21 Page 3 of 4 STEP 5) Install the clips #909140062 into the drilled holes. Confirm the fascia maintains minimal gaps and is secured properly to the bumper cover as shown below to complete the procedure. WARRANTY / CLAIM INFORMATION: For vehicles within the Basic New Car Limited Warranty period, this repair may be submitted using the following claim information: Labor Description Labor Operation # Fail Code # Labor Time TOW HITCH FASCIA GAP REPAIR A054-238 ZRU-29 0.4 IMPORTANT REMINDERS: • SOA strongly discourages the printing and/or local storage of service information as previously released information and electronic publications may be updated at any time. • Always check for any open recalls or campaigns anytime a vehicle is in for servicing. • Always refer to STIS for the latest service information before performing any repairs. Continued… Bulletin Number: 12-224-21; Date: 08/11/21 Page 4 of 4 Line up Template with top edge of part