NHTSA ID Number: 10201037
Manufacturer Communication Number: 12-224-21
Summary
This bulletin provides a work procedure required to address the Outback Wilderness trailer hitch fascia panel.
NUMBER: 12-224-21
DATE: 08/13/21
INTRODUCTION:
This bulletin provides a work procedure required to address the Outback Wilderness trailer hitch fascia panel. This procedure addresses isolated cases of excessive gapping and/or lack of adhesion to the rear bumper cover. Following the procedure outlined below will provide a more secure seating and reduce gapping.
PART INFORMATION:
| Part Description | Quantity | Part Number |
| CLIP-2PIECE | 2 | 909140062 |
SERVICE PROCEDURE / INFORMATION:
REMINDER: Customer satisfaction and retention starts with performing quality repairs.
STEP 1) The fascia panel may appear to be seated. If pressure is applied to the bumper cover section above the fascia, the double-sided tape may separate.. Confirm the fascia panel to body fitment by pressing the bumper cover and inspecting the contact condition.
NOTE: The fascia panel does not need removal for the reinforcement repair to be performed.
STEP 2) Print out the template supplied at the end of this document. It is CRITICAL that the template is printed in “Actual Size” and on legal paper. The template size can be confirmed with a ruler. ALWAYS confirm your printer properties when printing templates.
STEP 3) Attach the template to the fascia using masking tape. There are alignment marks included in the printable template.
STEP 4) Prepare a 7mm drill bit with a stopper or “wrapped tape” set to 1/2 inch to maintain drill depth. It is IMPORTANT to verify the Reverse Automatic Braking (RAB) harness is clear of the selected drilling areas. CAREFULLY drill two 7mm diameter holes into the fascia and bumper cover using the provided template. Always double-check the alignment before drilling.
STEP 5) Install the clips #909140062 into the drilled holes. Confirm the fascia maintains minimal gaps and is secured properly to the bumper cover as shown below to complete the procedure.
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| SUBARU | OUTBACK | 2022 |
1 Associated Document
Manufacturer Communications
NUMBER: 12-224-21
DATE: 08/13/21
MC-10201037-0001.pdf 1865.047KB
- Dependable Strength: Stringently tested to SAE J684 standards, the hitch has a weight capacity of 3,500 pounds gross trailer weight and 350 pounds tongue weight
- Corrosion Resistant: Finished with CURT's unique co-curing process; Each hitch is dipped in a liquid A-coat for rust prevention, inside and out, and then co-cured in a durable black powder coat finish for maximum rust, chip and UV resistance
- Vehicle Compatibility: Each CURT class 3 hitch is engineered to fit on a specific vehicle; This provides the best possible fit and easiest installation; Fits 2020-2025 Legacy & Outback
- Warranty: Covered by CURT's limited lifetime warranty to give you confidence in each adventure, season after season
- Made in USA: CURT custom-fit receiver hitches are made in the USA to ensure quality from design to finish (may include imported hardware)
- Rated to 3,500 lbs. gross trailer weight and 525 lbs. tongue weight
- Engineered with a vehicle-specific design for a custom fit
- Tested for safety in accordance with SAE J684
- Precisely welded for superior strength and fit
- Protected by a durable high-gloss black powder coat finish
- VEHICLE FITMENT — (NOTE:Vehicle Frame hole enlarge is required). Compatible with Subaru Crosstrek 2018-2023. Please check vehicle compatibility before purchase.
- VERSATILE DESIGN — This class 3 hitch equips your vehicle with a standard 2-inch x 2-inch hitch receiver.(not compatible with vertical hanging bikes / bike racks that require the bikes to be hung / mounted vertically). Includes a hitch cover to block dirt, moisture, and debris from the receiver tube, preventing rust and corrosion.
- HEAVY DUTY TOWING CAPACITY — Gross Trailer Weight (GTW): 3,500 lbs. Tongue Weight (TW): 525 lbs. (limited to lowest-rated towing component).
- SECURE TOWING PERFORMANCE — Tested for towing safety, delivering a solid and stable connection that helps reduce movement for a safer and smoother towing experience.
- RUST, CHIP, UV-RESISTANT — This tow hitch is protected with a unique dual-coat finish of rust-resistant liquid A-coat and highly durable black powder coat. The two finishes are co-cured together for exceptional resistance to rust, chipping and UV rays.
- Fitment: This Class 3 Trailer Hitch Compatible with 2010-2019 Subaru Outback
- Feature: This heavy-duty steel trailer hitch features a durable black powder-coated finish, rated for a maximum gross trailer weight of 4000 lbs (4000 lbs with weight distribution) and a maximum tongue weight of 600 lbs (600 lbs with weight distribution)
- Function:This heavy-duty trailer hitch provides a standard 2-inch square receiver, offering versatile mounting for cargo racks, bike racks, tow hooks, and various other accessories. Constructed from robust steel and finished with a durable black powder coat, it delivers superior protection and exceptional resistance to rust, ensuring reliable performance and longevity even under demanding outdoor conditions and rigorous work environments
- Installation: Installation is straightforward using the included hardware; however, it is essential to thoroughly review the provided installation instructions before beginning, as they contain critical information and specific guidance. For optimal performance, professional installation is highly recommended
- Package: 1 x Trailer Hitch including instruction manual and mounting hardware
- Rated to 3,500 lbs. gross trailer weight and 525 lbs. tongue weight
- Engineered with a vehicle-specific design for a custom fit
- Concealed main body for OE look and seamless integration with the vehicle
- Tested for safety in accordance with SAE J684
- Precisely welded for superior strength and fit
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Bulletin Number: 12-224-21; Date: 08/13/21 Page 1 of 4 SERVICE BULLETIN Continued… CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS. Subaru Service Bulletins are intended for use by professional technicians ONLY. They are written to inform those technicians of conditions that may occur in some vehicles, or to provide information that could assist in the proper servicing of the vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do the job correctly and safely. If a condition is described, DO NOT assume that this Service Bulletin applies to your vehicle, or that your vehicle will have that condition. Subaru of America, Inc. is ISO 14001 Compliant ISO 14001 is the international standard for excellence in Environmental Management Systems. Please recycle or dispose of automotive products in a manner that is friendly to our environment and in accordance with all local, state and federal laws and regulations. NUMBER: 12-224-21 DATE: 08/13/21 APPLICABILITY: 2022MY Outback Wilderness SUBJECT: Trailer Hitch Fascia Panel / Lack of Adhesion INTRODUCTION: This bulletin provides a work procedure required to address the Outback Wilderness trailer hitch fascia panel. This procedure addresses isolated cases of excessive gapping and/or lack of adhesion to the rear bumper cover. Following the procedure outlined below will provide a more secure seating and reduce gapping. PART INFORMATION: Part Description Quantity Part Number CLIP-2PIECE 2 909140062 SERVICE PROCEDURE / INFORMATION: REMINDER: Customer satisfaction and retention starts with performing quality repairs. STEP 1) The fascia panel may appear to be seated. If pressure is applied to the bumper cover section above the fascia, the double-sided tape may separate.. Confirm the fascia panel to body fitment by pressing the bumper cover and inspecting the contact condition. NOTE: The fascia panel does not need removal for the reinforcement repair to be performed. ATTENTION: GENERAL MANAGER q PARTS MANAGER q CLAIMS PERSONNEL q SERVICE MANAGER q IMPORTANT – All Service Personnel Should Read and Initial in the boxes provided, right. © 2021 Subaru of America, Inc. All rights reserved. Bulletin Number: 12-224-21; Date: 08/13/21 Page 2 of 4 Continued… LACK OF ADHESION AREAS RIGHT SIDE LEFT SIDE STEP 2) Print out the template supplied at the end of this document. It is CRITICAL that the template is printed in “Actual Size” and on legal paper. The template size can be confirmed with a ruler. ALWAYS confirm your printer properties when printing templates. STEP 3) Attach the template to the fascia using masking tape. There are alignment marks included in the printable template. STEP 4) Prepare a 7mm drill bit with a stopper or “wrapped tape” set to 1/2 inch to maintain drill depth. It is IMPORTANT to verify the Reverse Automatic Braking (RAB) harness is clear of the selected drilling areas. CAREFULLY drill two 7mm diameter holes into the fascia and bumper cover using the provided template. Always double-check the alignment before drilling. Fascia Panel NOT installed on this photo Bulletin Number: 12-224-21; Date: 08/10/21 Page 3 of 4 STEP 5) Install the clips #909140062 into the drilled holes. Confirm the fascia maintains minimal gaps and is secured properly to the bumper cover as shown below to complete the procedure. WARRANTY / CLAIM INFORMATION: For vehicles within the Basic New Car Limited Warranty period, this repair may be submitted using the following claim information: Labor Description Labor Operation # Fail Code # Labor Time TOW HITCH FASCIA GAP REPAIR A054-238 ZRU-29 0.4 IMPORTANT REMINDERS: • SOA strongly discourages the printing and/or local storage of service information as previously released information and electronic publications may be updated at any time. • Always check for any open recalls or campaigns anytime a vehicle is in for servicing. • Always refer to STIS for the latest service information before performing any repairs. Continued… Bulletin Number: 12-224-21; Date: 08/11/21 Page 4 of 4 Line up Template with top edge of part
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