NHTSA ID Number: 10235278
Manufacturer Communication Number: 12-320-21R
Summary
This Service Information Bulletin announces a design change made to the front and rear door outer garnish trim.
NUMBER: 12-320-21
DATE: 06/07/21
INTRODUCTION:
This Service Information Bulletin announces a design change made to the front and rear door outer garnish trim. The change involves use of high strength clips added to improve retention of the garnishes and prevent any unintentional loosening / removal caused by the user’s feet when entering and exiting the vehicle. The original clips are black in color and the newly designed clips are yellow in color. If unintentional loosing and/or removal of the outer door garnish is experienced, replaced the affected outer door garnish with the new part(s).
PRODUCTION CHANGE INFORMATION:
The new front door garnishes were incorporated into vehicle production as of starting VIN N3274236. The new rear door garnishes were incorporated into vehicle production as of starting VIN D0N3275328.
PART INFORMATION:
REMINDER: Always order the most up-to-date replacement parts based on the specific VIN being repaired.
| Part Description | Part Number |
| Front Door Garnish, Right | 91112AN04C |
| Front Door Garnish, Left | 91112AN05B |
| Rear Door Garnish, Right | 91112AN06B |
| Rear Door Garnish, Right | 91112AN07B |
| Rear Door Garnish, Left | 91112AN56B |
| Rear Door Garnish,Left | 91112AN57B |
SERVICE PROCEDURE / INFORMATION:
REMINDER: Customer satisfaction and retention starts with performing quality repairs.
The service procedure for outer door garnish replacement is unchanged. There are additional tips listed below to assist with removal. Refer to the applicable Subaru
Service Manual: Body & Electrical/WIRING SYSTEM > EXTERIOR/INTERIOR TRIM > Side Garnish & Spoiler.
Additional Tips:
When removing the garnishes, ALWAYS use a suitable plastic trim removal tool. Do NOT reuse or reinstall the Front Outer Door Garnish because the retaining clips are only to be used once.
STEP 1) Start garnish removal by releasing CLIP A first.
STEP 2) Release CLIP B second.
STEP 3) CAREFULLY pull the garnish away from door.
NOTE: No changes have been made to the current Warranty Labor Time Guide for this procedure.
2 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| SUBARU | OUTBACK | 2020-2021 |
1 Associated Document
Manufacturer Communications
NUMBER: 12-320-21R
DATE: 06/07/21
REVISED: 04/05/23
MC-10235278-0001.pdf 453.579KB
NHTSA ID Number: 10198745
Manufacturer Communication Number: 12-320-21
Summary
This bulletin announces a design change made to the front door outer garnish trim.
1 Associated Document
Manufacturer Communications
NUMBER: 12-320-21
DATE: 06/07/21
MC-10198745-0001.pdf 1157.166KB
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Bulletin Number: 12-320-21R; Revised: 04/05/23 Page 1 of 3
SERVICE INFORMATION BULLETIN
Continued…
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They are written to inform those technicians of conditions that may occur in some vehicles, or to provide information that could assist in the proper servicing of the vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do the job correctly and safely. If a condition is described, DO NOT assume that this Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Subaru of America, Inc. is ISO 14001 Compliant
ISO 14001 is the international standard for excellence in Environmental Management Systems. Please recycle or dispose of automotive products in a manner that is friendly to our environment and in accordance with all local, state and federal laws and regulations.
APPLICABILITY: 2020-21MY Outback SUBJECT: Front & Rear Outer Door Garnish -Design Change
NUMBER: 12-320-21R
DATE: 06/07/21
REVISED: 04/05/23 INTRODUCTION:
This Service Information Bulletin announces a design change made to the front and rear door outer garnish trim. The change involves use of high strength clips added to improve retention of the garnishes and prevent any unintentional loosening / removal caused by the user’s feet when entering and exiting the vehicle. The original clips are black in color and the newly designed clips are yellow in color. If unintentional loosing and/or removal of the outer door garnish is experienced, replaced the affected outer door garnish with the new part(s).
PRODUCTION CHANGE INFORMATION:
The new front door garnishes were incorporated into vehicle production as of starting VIN N3274236. The new rear door garnishes were incorporated into vehicle production as of starting VIN D0N3275328.
ATTENTION:
GENERAL MANAGER 0
PARTS MANAGER 0
CLAIMS PERSONNEL 0
SERVICE MANAGER 0
IMPORTANT – All
Service Personnel Should Read and Initial in the boxes provided, right.
© 2021 Subaru of America, Inc. All rights reserved. PART INFORMATION:
REMINDER: Always order the most up-to-date replacement parts based on the specific VIN being
repaired. Part Description Front Door Garnish, Right Front Door Garnish, Left Rear Door Garnish, Right Rear Door Garnish, Right Rear Door Garnish, Left Rear Door Garnish,Left Part Number
91112AN04C
91112AN05B
91112AN06B
91112AN07B
91112AN56B
91112AN57B SERVICE PROCEDURE / INFORMATION: REMINDER: Customer satisfaction and retention starts with performing quality repairs.
The service procedure for outer door garnish replacement is unchanged. There are additional
tips listed below to assist with removal. Refer to the applicable Subaru Service Manual: Body & Electrical/WIRING SYSTEM > EXTERIOR/INTERIOR TRIM > Side Garnish & Spoiler. Additional Tips:
When removing the garnishes, ALWAYS use a suitable plastic trim removal tool. Do NOT reuse or
reinstall the Outer Door Garnish because the retaining clips are only to be used once. STEP 1) Start garnish removal by releasing CLIP A first. STEP 2) Release CLIP B second. Continued…
Bulletin Number: 12-320-21R; Revised: 04/05/23 Page 2 of 3 Bulletin Number: 12-320-21R; Revised: 04/05/23 Page 3 of 3
STEP 3) CAREFULLY pull the garnish away from door.
NOTE: No changes have been made to the current Warranty Labor Time Guide for this procedure. IMPORTANT REMINDERS: • SOA strongly discourages the printing and/or local storage of service information as previously
released information and electronic publications may be updated at any time.
• Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
• Always refer to STIS for the latest service information before performing any repairs.
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