NHTSA ID Number: 10189666
Manufacturer Communication Number: 12-315-21
Summary
This bulletin announces a design change made to the steering column cover in response to customer concerns of a rubbing -type sound heard when turning the steering wheel.
NUMBER: 12-315-21
DATE: 03/10/21
| APPLICABILITY: | 2020MY Legacy & Outback |
| SUBJECT: | Steering Column Cover Rubbing -Type Sound |
INTRODUCTION:
This bulletin announces a design change made to the steering column cover in response to customer concerns of a rubbing -type sound heard when turning the steering wheel. When the steering column is tilted upward and into the proper position, the back of the steering wheel may contact the lower portion of the column cover trim. A cushion has been added inside the cover to prevent the contact and eliminate the sound.
PRODUCTION CHANGE INFORMATION:
This bulletin will be revised with starting VIN information when it becomes available.
PART INFORMATION:
NOTE: The new cover assembly includes both the upper and lower sections.
| Description | Part Number | Application |
| COVER ASSEMBLY- COLUMN | 34341AN10B | Key Start Models |
| 34341AN11B | Push-Button Start Models |
REMINDER: Always order the most up-to-date replacement parts based on the specific VIN being repaired.
SERVICE PROCEDURE / INFORMATION:
REMINDER: Customer satisfaction and retention starts with performing quality repairs.
The service procedures for steering column cover replacement remain unchanged. Always take proper precautions whenever working with these highly visible interior trim components to protect them and the surrounding components from damage. Refer to STIS and review the full requirements of the repair being performed. The Service Manual procedures contain information critical to performing an effective repair first time, every time.
2 Affected Products
Vehicles
1 Associated Document
Manufacturer Communications
NUMBER: 12-315-21
DATE: 03/10/21
MC-10189666-0001.pdf 1024.703KB
- SAVE TIME, FRUSTRATION AND MONEY -There are 5 pcs different kinds of trim tools, including 4 pcs car door panel removal tool and 1 fastener remover to facilitate your needs when repairing.
- PREMIUM GRADE NYLON -This tool set made of impacted resistant nylon fiber material with high level craftsmanship, tougher than common nylon one, it’ s non-toxic and eco-friendly designed.
- ERGONOMIC DESIGN - GOOACC trim removal tool kit is made in accordance with ergonomics design with super lightweight and easy handheld features which effectively effort saving for various interior and exterior car trimming.
- MULTI-USE - Works great for car audio/radio system installing or removing, door panel, moldings, emblems, window trims or automotive interior repairing and furniture restoration
- 100% SATISFACTION GUARANTEED: Please contact our customer service if there's any question
- 19 Pcs Auto Trim Removal Tool Kit: Great for removing door panel, clips, fasteners, car audio/radio system, window trims or automotive interior. With a professional tool bag for easy storage, you can take it to any corner of the world for great convenience
- Clip Remover Tool: Including 1 pcs 2 in 1 clip pliers, 2 pcs fastener removal tool, the pliers adopt spring-loaded design and labor-saving lever, the handles are made of polypropylene vinyl (PPE), ergonomically designed and non-slip, better saving energy and time
- Stereo Removal and Car Terminal Removal Tools: Made of high quality stainless steel, high hardness, good flexibility, good elasticity, durable, not easy to deform, can be used repeatedly for a long time
- 11 Pcs Plastic Panel Removal Tool: Made of strong and flexible nylon fiber material, non-sharp, scratch-resistant, harmless to the car paint, unique ergonomic design, easy to hold, non-toxic, long-lasting, effectively save energy and time
- What You Get: 11 pcs trim removal tools, 1 pcs 2 in 1 clip plier, 2 pcs fastener removal tool, 2 pcs stereo removal tools, 3 pcs terminal removal tools and a storage bag; if you have any questions about Doaho 19 pcs trim removal tool, please do not hesitate to contact customer service for assistance, replacement or refund
- Nylon Material: Made of impacted resistant nylon fiber material with high level craftsmanship, it’s non-toxic, durable and not like brittle material which is prone to bent or crack
- Multi-function tools:These 5 PCS different kinds of trim tools used for car audio/radio system installing or removing, dash panel, moldings, emblems, window trims or automotive interior repairing and furniture restoration
- Good Helper: Whenever you need them, they are always here to help you. It would be an excellent choice to work with this kit
- Ergonomic Design: GOOACC trim removal tool kit is made in accordance with ergonomics design with super lightweight and easy handheld features which effectively effort saving for various interior and exterior car trimming
- Package Include:Including 4 pcs car dash panel removal tool and 1 fastener remover, total 5 pcs auto trim removal tool
- Complete trim removal tool kit: 1 pcs 2-in-1 clip 2 pcs fastener removal tool & 4 plastic pry tools .no sharp edges to harm surfaces
- Portable & handy: This trim removal kit is compact and car-friendly, perfect for keeping in your vehicle so you're always ready for emergency repairs
- Wide application: These 7-piece clip pliers and pry bar tools are engineered for universal automotive applications, including but not limited to door panel removal,dashboard disassembly,interior trim detachment,bumper and fender liner access and upholstery and headliner repair
- Precision fit for tight spaces:The tapered, non-marring pry bars slide effortlessly into narrow gaps between panels, dashboards, and trim pieces—no prying with screwdrivers or risking paint damage
- Simply let us know customer services for help,replacement or refund if you have any problems with your Doaho 7 pcs clip pliers set and fastener remover
- Trim Saving - The trim removal tool has a larger, flatter and wider contact area than clumsy traditional tools and features an integrated wedged center that provides increased removal efficiency and prevents damage to both the trim and wall.
- Sturdy Pry Bars - Our trim puller is made from carbon steel and 65Mn steel with black electrophoretic and polished finish, which protects against corrosion and gives our pry bar added durability and strength. So the Trim Puller is a very beefy tool, and it will hold up well to repeated whacking.
- Multi-Function - Ideal for commercial work, repair and remodel projects where care and precision are needed, including cabinets, countertops, flooring, and many more. It can be used on a kitchen remodel, removing a couple of sections of baseboard, a countertop from some base cabinets, and pulling up a ceramic tile floor. The very edge can also be used to pry up the staples.
- Ergonomic Handle - All our trim puller is built with an ergonomic, comfortable and textured dipped handle. An impact-absorbing TPR+PP handle makes it comfortable to hold, though.
- Revolutionary Tool - Our Trim Puller is a very beefy tool. The Built-in spring design assists in separating the trim from the wall freely and quickly. The 15-degree wedged center is for easy extraction of trim and baseboards.Goldblatt holds a U.S. patent for this Trim Puller, patent number US 11,142,921.
Last update on 2026-05-27 / Affiliate links / Images from Amazon Product Advertising API
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Bulletin Number: 12-315-21; Date: 03/10/21 Page 1 of 2 SERVICE BULLETIN Continued… CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS. Subaru
Service Bulletins are intended for use by professional technicians ONLY. They are written to inform those technicians of conditions that may occur in some vehicles, or to provide information that could assist in the proper servicing of the vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do the job correctly and safely. If a condition is described, DO NOT assume that this Service Bulletin applies to your vehicle, or that your vehicle will have that condition. Subaru of America, Inc. is ISO 14001 Compliant ISO 14001 is the international standard for excellence in Environmental Management Systems. Please recycle or dispose of automotive products in a manner that is friendly to our environment and in accordance with all local, state and federal laws and regulations. NUMBER: 12-315-21 DATE: 03/10/21 APPLICABILITY: 2020MY Legacy & Outback SUBJECT: Steering Column Cover Rubbing -Type Sound INTRODUCTION: This bulletin announces a design change made to the steering column cover in response to customer concerns of a rubbing -type sound heard when turning the steering wheel. When the steering column is tilted upward and into the proper position, the back of the steering wheel may contact the lower portion of the column cover trim. A cushion has been added inside the cover to prevent the contact and eliminate the sound. PRODUCTION CHANGE INFORMATION: This bulletin will be revised with starting VIN information when it becomes available. PART INFORMATION: NOTE: The new cover assembly includes both the upper and lower sections. Description Part Number Application COVER ASSEMBLYCOLUMN 34341AN10B Key Start Models 34341AN11B Push-Button Start Models REMINDER: Always order the most up-to-date replacement parts based on the specific VIN being repaired. ATTENTION: GENERAL MANAGER q PARTS MANAGER q CLAIMS PERSONNEL q SERVICE MANAGER q IMPORTANT – All Service Personnel Should Read and Initial in the boxes provided, right. © 2021 Subaru of America, Inc. All rights reserved. Bulletin Number: 12-315-21; Date: 03/10/21 Page 2 of 2 SERVICE PROCEDURE / INFORMATION: REMINDER: Customer satisfaction and retention starts with performing quality repairs. The service procedures for steering column cover replacement remain unchanged. Always take proper precautions whenever working with these highly visible interior trim components to protect them and the surrounding components from damage. Refer to STIS and review the full requirements of the repair being performed. The Service Manual procedures contain information critical to performing an effective repair first time, every time. WARRANTY / CLAIM INFORMATION: For vehicles within the Basic New Car Limited Warranty period, this repair may be submitted using the following claim information: Labor Description Labor Operation # Labor Time Fail Code STEERING COLUMN COVER R&R A658-103 0.3 RAH-25 IMPORTANT REMINDERS: • SOA strongly discourages the printing and/or local storage of service information as previously released information and electronic publications may be updated at any time. • Always check for any open recalls or campaigns anytime a vehicle is in for servicing. • Always refer to STIS for the latest service information before performing any repairs.
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