Front Door Window Regulator Erratic Operation – 2020 Subaru Legacy & Outback

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Bulletin Number: 07-189-21R; Revised: 04/05/23 Page 1 of 3
SERVICE BULLETIN
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CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
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NUMBER: 07-189-21R
DATE: 02/15/21
REVISED: 04/05/23
APPLICABILITY: 2020MY Legacy and Outback
SUBJECT: Front Door Window Regulator- Erratic Operation
INTRODUCTION:
This bulletin announces availability of new front door window regulator assemblies in response to limited concerns of erratic operation of the anti-entrapment feature and / or the door glass either not closing or closing very slowly. The change was made to control the upper mount of the regulator which allows the glass to ride in the center of the sash frame and not rotate on the frame causing a binding condition. PART INFORMATION:
REMINDER: Always order the most up-to-date replacement parts based on the specific VIN being
repaired.
Description REGULATOR & MOTOR ASSEMBLY RF REGULATOR & MOTOR ASSEMBLY LF
Part Number
61041AN00A
61041AN01A
SERVICE PROCEDURE / INFORMATION:
REMINDER: Customer satisfaction and retention starts with performing quality repairs.
This Service Procedure involves inspection of the regulator assembly and the corresponding glass run channel and their replacement when determined necessary.
STEP 1: Remove the window regulator assembly from the door following the procedure in the applicable STIS Service Manual. REMINDER: Use all precautions when working with these highly visible interior trim panels to protect them from damage.
ATTENTION:
GENERAL MANAGER 0
PARTS MANAGER 0
CLAIMS PERSONNEL 0
SERVICE MANAGER 0
IMPORTANT – All
Service Personnel Should Read and Initial in the boxes provided, right.
© 2021 Subaru of America, Inc. All rights reserved. STEP 2: Measure the regulator upper roller frame to confirm the regulator was correctly assembled. If the measured distance between the outside of the rail guide (see dashed line below) and the outer side of the mounting nut is not within 24.5 to 25.5mm, the regulator will require replacement. A 30mm wide ruler is recommended. IMPORTANT NOTE: ALWAYS confirm there is no gap between ruler and the frame. STEP 3: Inspect the glass run channel AFTER regulator replacement is complete. If it is physically damaged or does not allow proper function of the regulator / glass, it must be replaced. Photos of damaged glass run channels are supplied below for reference. When inspection determines replacement is required, the service procedures for window regulator assembly and glass run channel replacement remain unchanged. Always refer to STIS and review the full requirements of the repair being performed. The Service Manual procedures contain information critical to performing an effective repair the first time, every time. This includes but is not limited to important SAFETY precautions, proper inspection criteria, necessary special tools, required processes and related one-time-use parts needed for a complete and lasting repair. Continued…
Bulletin Number: 07-189-21R; Revised: 04/05/23 Page 2 of 3 Bulletin Number: 07-189-21R; Revised: 04/05/23 Page 3 of 3
WARRANTY / CLAIM INFORMATION:
For vehicles within the Basic New Car Limited Warranty period or covered by an active Subaru Added Security Classic or Gold plan, this repair may be submitted using the following claim information Labor Description
ONE POWER WINDOW MOTOR & REGULATOR ASSY R&R
ADDITIONAL POWER WINDOW MOTOR & REGULATOR ASSY R&R
Labor Operation #
B850-271 C850-275
Labor Time
0.4 0.3
Fail Code SBW-21 IMPORTANT REMINDERS: • SOA strongly discourages the printing and/or local storage of service information as previously released information and electronic publications may be updated at any time.
• Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
• Always refer to STIS for the latest service information before performing any repairs.

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