SUMMARY TO BE PROVIDED ON A FUTURE DATE.
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SEOCONTENT-START
1
Subaru SD Card Navigation System
Technical Support Guide
May 2013
2013-14 Legacy / Outback
2
Technical Support Guide
Subaru SD Card Navigation System
2013-14 Legacy / Outback
3
Contents
1. Introduction of Subaru SD Card Navigation System
– Outline of Subaru SD Card Navigation System ……………………
– Hardware !!!!!!!!!!!!!!!!!!!!!!…
– Screen Layout !!!!!!!!!!!!!!!..!!!!!
– Software !!!!!!!!!!!!!!!!!!!!!!!.
– Audio Function .!..!!!!…!!!!!!!!!!!!!…
– Navigation Function !…!!!!!!!!!!!!!!!!..
– Other Function !!!!!!!!!!!!!!!..!!!!…
2. Troubleshooting
– System Diagram !!!!!!!!!!!!!!!!!!!..
– Terminal of Navigation system !!!!!!!!!!!!!..
– Specification of Line Diagram !!!!!!!!!!.!!!…
– No power !.!!!!!!!!!!!!!!!!!!!!!.
– No sound (All modes) !!!.!!!!!!!!!…!!!!.
– No sound (AM/FM)!!!!.!!!!…!!!!!..!!!!.
– No sound (Satellite radio ) !!..!..!!!!!!!!.!!!.
– No sound (CD) !!!!!.!!!!!!!!!!…!!!!.
– No sound (USB) !!!…!!!!!!!!!!!.!!!!..
– No sound (iPod) !!!!!!!!…!!!!!!.!!!!..
– CD skip !!!!!!!!!!!!.!!!!!!..!!!!..
– CD won’t play correctly !!!!!!!!..!!!!!…!!.
– Sound is discomforting !!!!!!!!!!!!!..!!!.
– No illumination !!!!!!!!.!!!!!!!…!!!!.
– No display !!!!!!.!!!!!!!!!!!..!!!!.
– Current GPS position does not move !..!!!!!.!..!!.
– Bluetooth does not work !!!!!!!..!!!!!!!.!.
– Rear View Camera won’t display !!!.!!!!!!!!!.
– Aha Radio !!!.!!!!!!!!!!!!!!!!!!!
3. Frequently Asked Questions (FAQ)
– Navigation !!!!!!!!!!!!!!!!!!!!!!.
– Bluetooth Hands-free !!!!!!!!!!!!!.!!!!.
– Audio / Visual !!!!!!!!!!!!!!!!..!!!!..
– Others !!!!!!!!!!!!!!!!!!!..!!!!..
4. Glossary
– [A] – [M] !!!!!!!!!!!!!!!!!!!.!!!!.
– [N] – [S] !!!!!!!!!!!!!!!!!!!.!!!!..
– [U] – [number] !!!!!!!!!!!!!!!!..!!!!..
14
15-17
18-21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37-56
58-71
72-89
90-115
116-121
122
123
124
4-5
6
7
8
9-10
11
12-13
4
Head Unit and SD Carrd Combiinattiion
Pllease verriiffy tthatt tthe corrrrectt SD carrd iis iinserrtted iin everry head uniitt..
Outline of Subaru SD Card Navigation System
1. Introduction of Subaru SD Card Navigation System
Vehicle Country ID SUBARU No. SD Part No. Map Ver.
13MY Legacy / Outback
w/ H/K Amp
USA FB678US 86271AJ67A
86283AJ67A
2011 Q3
CANADA FB778US 86271AJ77A
13MY Legacy / Outback
w/ Aha Radio , w/ H/K Amp
USA FE688US 86271AJ68A
86283AJ68A
CANADA FE788US 86271AJ78A
14MY Legacy / Outback
w/ Aha Radio , w/ H/K Amp
USA FE688US 86271AJ80A
86283AJ66A
2012 Q3
CANADA FE788US 86271AJ90A
14MY Legacy / Outback
w/ Aha Radio
USA FE699US 86271AJ81A 86283AJ69A
Applicable Models
Product Overview
Navi media Display Voice recognition
SD (4GB) 7-inch WVGA Yes
Basic
function
Junction view Voice recognition Traffic information Motorway information
Yes Yes XM Yes
Navi
Satellite radio HD radio USB audio / video iPod control
XM *Yes Yes Yes
Audio
Steering SW Rear view camera Bluetooth Read out SMS / Email
Yes Yes (if applicable) Yes Yes
Other
SAMPLE
86283AJ67A
2011 Q3
*HD Radio service available in
USA only (as of May 2013)
SD card must be returned with any exchange unit core.
5
Summary of Features
13-14MY Legacy / Outback
AV
Display 7-inch WVGA
Deck Single CD
Satellite radio XM
iPod/iPhone control Yes
HD Radio Yes *1
SD Picture Yes
SMS/Email read out Yes
Voice recognition Yes (English, Spanish, French)
Navi
Motorway service information Yes
Green route search Yes
3D Junction display Yes
Traffic information Yes (XM-Traffic)
Voice recognition (VR) Yes (English, Spanish, French)
Map Web download Yes
Other Rear view camera Yes (if applicable)
USB Audio/Video Yes
Aha Radio Yes *2
*1 HD Radio service available in USA only (as of May 2013)
*2 Aha Radio is not available for 86271AJ67A and 86271AJ77A
6
Hardware
1. Introduction of Subaru SD Card Navigation System
SD memory card slot
AUDIO button
Press to display the audio
POWER button
INFO button
Press to display the
information screen.
Press: Audio Power ON or OFF
CD slot
VOL knob
Rotate: Adjust the volume
EJECT button
Press to eject
the DISC.
TUNE/TRACK knob
Rotate to select a radio
station, track, or file.
MAP button
Press to display
the navigation screen. DISP button
Press to display the picture
quality adjustment screen.
Preset buttons
7
Screen Layout
Audio Source
Selector
Basic Control of
Audio Function
Control of
Navigation Function
[AUDIO]
Split Screen
Full Map Screen
Changing the screens can be
done by touching the icon on
the screen.
[MAP]
Full Audio Screen
8
Software
1. Introduction of Subaru SD Card Navigation System
The main functions of the system include:
(1) Audio
(2) Navigation
(3) Information
(1) Audio function
In addition to radio and CDs, the system can also play
back sources such as iPods, iPhones, USB and Bluetooth
Audio devices. (Aha Radio if equipped)
Sound quality can also be adjusted using the operation
screen.
Audio Source Selector
(2) Navigation function
Apart from the easy-to-view screen guides, other features
offered include detailed location information displays, a variety
of adjustable guide maps, and simple route change
functions
Navigation Menu Button
(3) Information function
In addition to display settings, other settings such as
and wallpapers are also available.
9
Audio Function
HD radio , XM, Aha
Integrated HD Radio , XM and Aha
HD Radio , XM Tuner Control XM Traffic Information
Voice Recognition
Talk back from vehicle speaker
“Voice command please”
Voice recognition button
Microphone
Change audio
source
Audio
control
Destination
search
Hands-free
dial
iPod select
songs
USB select
folder
Yes Yes Yes Yes Yes Yes
Voice
Control
function
Operate Navigation and Audio by voice commands
XM is paid service and subscription is required
Aha Radio
Smartphone with Data
service is required for
Aha functions.
Aha Radio is not available
for 86271AJ67A
and 86271AJ77A.
HD Radio service available in USA only
(as of May 2013)
10
Audio Function
1. Introduction of Subaru SD Card Navigation System
Max picture resolution size: 720*576 pixel
Max layers of directory: 8 layers
Max number of folders (overall): 3000
Max number of files (overall): 9999
Max data size: 8GB
Class: USB mass storage class
Movie
*Compressed video file is supported for USB only.
Audio Format
*Playback is dependent on the specific version of the file format.
DivX WMV MP4
Yes Yes Yes
SD Picture
Max data size: 64GB
SD card class: ALL
4 slideshow effects
Automatic resizing
Setting as Opening screen
*Slide show supports SD card only.
*Slide show cannot be displayed while Navi Mode is active
*Some SD Cards functions above may not be supported
based on SD Card manufacturer specifications.
Format: JPEG
Max picture data size: 10MB
Max layers of directory: 8 layers
Max number of files (overall): 500
The picture slide show will stop once start driving
and the last picture will be displayed on the screen.
Caution:
Do not add photo data on Map SD Card . It
may damage the software file. Always use
a different SD card to store photo data.
MP3 WMA
Yes Yes
11
Navigation Function
When approaching an expressway
exit or a complicated
intersection, the map
switches to a 3D display.
3D Junction Display
Voice Recognition
By using the voice control system, the destination can
be set by speaking voice commands. This enables
you to use functions that are usually inaccessible
while driving.
Highway service area information
is useful for a
long drive.
Motorway
The Green route function enables the search for
routes that reduce fuel consumption and CO2
emissions.
Green Route
The function shows the altitude of the road currently
being driven and measured by the GPS receiver.
The minimum of 4 acquired satellites is required to establish
Altitude. With 3 or less acquired satellites, “- -“
may be displayed on the navigation screen.
Altitude Reading
12
Other Function
1. Introduction of Subaru SD Card Navigation System
Rear View Camera (Option)
Appear guidance line
Reverse On
Center of vehicle
0.5m (1.6 ft) from the
edge of Vehicle
1.0m (3 ft)
2.0m (7 ft)
3.0m (10 ft) R
Bluetooth
Function is needed
Mobile phone
Navigation
Notification screen
The feature will only work if the cell phone being used has
the following:
1. HFP (Hands Free Profile)
2. MAP (Message Access Profile)
Message screen
Message body is read out
by system
Read out SMS/Email
Received message
13
https://subaru -aus.naviextras.com/
Map Update
NAVTEQ, acquired by Nokia provides Map Update Service for SD Card Navigation
System. Please visit the website and make sure which map version is
currently available.
NAVTEQ Map Update Service
Map Update Support:
If you can’t find the answer to your question or for advice on the map inside
Navigation System, please contact NAVTEQ via website or call NAVTEQ at
1-888-628-6277 Monday through Friday, 9am – 8pm Eastern Time. NAVTEQ
will respond to your inquiry within 72 hours.
14
Navigation
Head Unit
CD
AM/FM
XM
Bluetooth
SD slot
HD Radio *2
Aha Radio *3
System Diagram
USB JACK
USB Audio/Video
STEERING
SW
RADIO
ANT-AMP
The connection of each
equipment is excluded.
iPod
PWR
GPS -ANT XM-ANT
NTSC
USB2.0
(If applicable)
Back
Camera
HARMAN
AUDIO
AMP
Display
*2
HD Radio service available in
USA only (as of May 2013)
MINI JACK
(AUX)
BODY ECU
UART*4
RADIO -ANT
MIC
LVDS*1
PWR
PWR
*1
LVDS: Low voltage differential signaling
*4
UART: Universal Asynchronous Receiver/Transmitter
2. Troubleshooting
*3
Aha Radio is not available for
86271AJ67A and 86271AJ77A
*6
86271AJ81A only
*6
*5
*5
All systems except 86271AJ81A
15
Connections and Pins
UA
*
Connector B Connector C
Connector D Connector E Connector F Connector G
Connector A
Not in use
1 USV1 OUT USB audio power supply (5V)
2 US1- IN/OUT USB audio data
3 US1+ IN/OUT USB audio data
4 UGD1 GND Ground
5 USG1 GND Ground
Connector A (USB)
Connector B
(REAR CAMERA)
*if applicable
1
2
3
N.C. – No connection
6 PKB IN Parking brake signal (12V)
7 CA+ OUT Back-eye camera power supply (6V)
8 V+ IN Back-eye camera signal (NTSC)
9
10
11
12
13
14
N.C. – No connection
15 CGND GND Ground
16 V- GND Ground
4 UART IN/OUT UART to/from Body ECU
5 N.C. – No connection
Connector C
(GPS
ANTENNA)
1 ANT IN GPS signal
2 GND GND Ground
3 GND GND Ground
16
Connections and Pins
1 FR+ OUT Audio signal (Front Right)
2 FL+ OUT Audio signal (Front Left)
3 ACC IN ACC power supply
4 BU+B IN Back-up power supply
5 FR- OUT Audio signal (Front Right)
Connector D
(POWER INPUT/
SIGNAL OUTPUT)
6 FL- OUT Audio signal (Front Left)
7 GND GND Ground
8 ANT+ OUT Antenna amplifier power supply (12V)
9 AMP+ OUT Audio amplifier power supply (12V)
10 ILL+ IN Illumination signal (12V)
11 RR+ OUT Audio signal (Rear Right)
12 RL+ OUT Audio signal (Rear Left)
13 RR- OUT Audio signal (Rear Right)
14 SLD2 GND Ground
15 ILL- IN Illumination signal
16 RL- OUT Audio signal (Rear Left)
Connector E
(ST-SW, MIC etc)
1 N.C. – No connection
2 REV IN Reverse signal (12V)
3 BRIGHT IN No connection
4 MACC OUT Mic power supply (5V)
5 MIN+ IN Mic signal
6 SNS2 IN Mic detection
7
8
9
10
N.C. – No connection
11 AGND GND Ground
12
13
14
15
16
N.C. – No connection
17 SPD IN Vehicle speed signal
18 SGND GND Ground
19 MIN- IN Mic signal
20 N.C. – No connection
21 SW1 IN Mic sw signal
22 SW2 IN Mic sw signal
23 SWG GND Ground
24 N.C – No connection
25
26
27
28
N.C. – No connection
2. Troubleshooting
17
1 SUB-ANT-IN IN Radio signal (Sub)
2 SUB-ANT-GND IN Ground
3 MAIN-ANT-IN IN Radio signal (Main)
4 MAIN-ANT-GND GND Ground
5 N.C. – No connection
Connector F
(RADIO
ANTENNA)
Connector G
(XM ANTENNA)
XM SIG IN XM signal
XM ANT +B OUT XM Antenna +B (5V)
2 GND GND Ground
3 GND GND Ground
1
Connections and Pins
18
Specification of Line Diagram
1. Outline
Line Diagram can check the connectivity of devises, the vehicle signals, the
radio reception and rear view camera setting.
2. How to enter Line Diagnostic mode
Procedure:
1. Turn off audio by pressing “PWR” button.
2. While pressing both buttons (a) and (b), press and hold
the button (c) for more than 3 seconds.
Press and hold the button (b) for more than 3 seconds, or turning the
ignition switch from ACC OFF to ON position.
2-1. Enter the Diagnostic mode
2-2. Exit the diagnostic mode
(a)
(b)
(c)
Normal Mode Diagnostic Mode
2-1. Enter
Diagnostic Mode
2-2. Back to
Operation Mode
2. Troubleshooting
PWR button
19
3. Display Layout and Explanation
If “Camera Setting” button is touched, the screen changes to “Camera Setting” mode.
3-1. Top Display Layout
Return
Camera Setting
Default
Set
②
①
③
⑤
⑥
④ ⑦
No Explanation
①
Main title
[White] after check
[Black] under check
② Connected Devices
③ Results of Connectivity Check
No Explanation
⑤ Vehicle Signal
⑥ Vehicle Signal Check Results
⑦ Enter Audio Check
④ Enter Camera Setting
3-2. Enter “Camera Setting”
⑨
⑪
⑩
No Explanation
⑧ Return to Previous Screen
⑨
Initialization of Maker Line
Adjustment
⑩ Marker Line Adjustment
⑪
Finalization of Marker Line
Adjustment
⑧
Note:
For a detailed procedure to adjust the
camera settings, refer to STIS .
Please select the Service Manual and
refer to the Navigation System under
the Entertainment Section (ET)
20
Line Diag
Audio Check
Return
MODE SEEK DOWN SEEK UP
・AM/FM : FM XXXX kHz
・Speaker Check
Speaker Check ON
3-3. Enter “Audio Check”
⑬
⑭
⑮
⑰
No Explanation
⑬ Return to Previous Screen
⑭ Selection of Radio Band (AM/FM)
⑮ Change Radio Frequency
⑯ Radio Frequency
⑰
Speaker Check
[“OFF”, Black] after check
[“ON”, R-Blue] under check
⑯
If the “Audio Check” button is touched, the screen changes to “Audio Check” mode.
Specification of Line Diagram
2. Troubleshooting
21
MEMO
22
NO POWER
Check all connections
at the rear of the unit.
Check ACC(12V), BU
(12V) and GND.
Is ACC BU and GND
within Specifications?
Does Navigation unit turn
ON when ACC turns ON?
Replace Navigation
Head Unit
Securely connected? Connect Securely
Check fuses , pin condition/
fit, continuity to GND.
Repair or replace if necessary
Re-check for original
problem
Re-check for original
problem
Yes
Yes
Yes
No
No
No
2. Troubleshooting
Condition: Absolutely no power in all modes
23
NO SOUND (All modes)
No sound output for all
audio sources/modes.
Check all speakers impedance
and wire harnesses.
Are any physical damages,
shorted or
grounded conditions
Replace Navigation
Head Unit
Replace or repair it and recheck
for original problem
Note:
If speaker or wire harness is
shorted or grounded, Navigation
Head Unit will shut
off sound output due to circuit
protection.
Is the VOLUME set to a
sufficient level for the
audio source to be audible?
Turn up VOLUME and recheck
for original problem.
Condition: Absolutely no sound on all modes
No
No
Yes
Yes
24
NO SOUND (AM/FM)
2. Troubleshooting
Replace Navigation
Head Unit
Check ANT+B output
power from Navigation
Head Unit.
(16P connector D,
#8 pin, type 12V )
Is ANT+B within specification?
Check antenna system
Ex) Roof antenna
Antenna AMP
Antenna wire harness
Remove antenna jack
from Navigation Head
Unit and connect a
known good external
antenna to Navigation
Head Unit.
Radio sound restored?
Check if Antenna jack is
securely connected to
Navigation Head Unit.
Radio sound came
back?
Condition: No sound on Radio mode (AM/FM) only
No sound output for
Radio mode.
Is the VOLUME set to a
sufficient level for the
audio source to be audible?
Turn up VOLUME and
recheck for original
problem.
The problem was
solved.
Yes
Yes
Yes Yes
No
No
No No
Replace Navigation
Head Unit
25
NO SOUND (SAT RADIO )
Condition: No sound on SAT radio mode only
No sound output for
SAT (Satellite) radio
No
Yes
No
Change to other modes (AM/
FM/CD) and then select a XM
mode again. Did the SAT radio
sound come back?
No
Yes
Check if Antenna jack is securely
connected to Navigation
Head Unit.
And check the connectivity in
diagnostic mode.
Is the SAT radio sound restored?
SAT radio is a paid service.
Did the customer’s subscription
expire? Or, did the free
subscription provided by a
dealer expire?
Yes Contact Satellite Radio
company and renew the
subscription.
The problem was solved.
Check XM output power from
Navigation Head Unit. (1P connector
G, type 5V )
Is XM within specification?
Check antenna system
(Antenna wire harness,
Roof antenna, etc.)
Yes
No
No
No
Yes
Remove antenna jack
from Navigation Head
Unit and connect a
known good external
antenna to Navigation
Head Unit. Is the SAT
radio sound restored?
Replace Navigation
Head Unit.
The problem was
solved.
Yes
Check surroundings:
Is the vehicle in an environment
where reception is difficult
due to something blocking
the area above the vehicle?
Move the vehicle and
check it again.
26
NO SOUND (CD)
2. Troubleshooting
Does the Navigation
Head Unit accept and
eject audio CD discs
correctly?
Is CD-R/RW being
used?
Navigation Head Unit
cannot playback files
other than CDDA/MP3/
WMA.
Re-check for original
problem with a proper
test disc.
Are CDDA/MP3/WMA
files recorded to CD-R/
RW?
Is there any foreign object
(ex. label) in the CD slot?
Condition: No sound on CD mode only
No sound output for
CD mode.
Insert and playback a
known-good, commercially
available audio
CD(CDDA).
Check to make sure
that original CD-R disc
is not excessively
scratched/warped and
re-check for original
No Yes
Yes
Yes
No
Yes No
Yes
No
No
Yes
Is Navigation Head Unit
installed property?
Re-install Navigation
Head Unit properly and
re-check for original problem.
No
Replace Navigation
Head Unit
Replace Navigation
Head Unit
27
NO SOUND (USB)
Does USB memory
have MP3/WMA files?
The Navigation Head
Unit only playback
MP3/WMA files in USB
mode.
Check the USB connectivity
in diagnostic
mode.
Does the indicator display
“OK”?
No
Use a known good
USB device containing
MP3/WMA files.
Does Navigation Head
Unit play the files?
If the USB has an LED indicator,
does this indicator
lamp light up when Navigation
Head Unit is connected?
No sound output for
USB mode.
Condition: No sound on only USB mode
Switch to USB mode
and re-check for original
problem.
Original USB drive
could be defective.
Replace vehicle USB cable
with a known-good one and
re-check original problem.
Does the same issue occur?
Original vehicle USB
cable is defective and
needs to be replaced.
Yes
Re-connect USB.
Does the diagnostic mode
display “OK”?
Yes
No
Yes
Yes
No
No
No
Yes
No
Yes
Replace Navigation
Head Unit
28
NO SOUND (iPod)
2. Troubleshooting
Is iPod compatible?
See page 91 Q48 for a
list of compatible Apple
Products.
Check the USB connectivity
in diagnostic mode since iPod
will be connected to USB port.
Does the indicator display
“OK”?
Re-connect iPod cable.
Does the diagnostic
mode display “OK”?
Switch to iPod mode and recheck
for original problem.
No
Replace vehicle iPod cable
with a known-good one and
re-check original problem.
Does the same issue occur?
Remove the iPod device and
check if iPod works by itself.
Does iPod play without connect
to Navigation Head Unit?
Examine customer’s iPod.
Use a known good iPod device
containing music files and recheck
for original problem.
Original vehicle iPod
cable is defective and
needs to be replaced.
Condition: No sound only iPod mode
Non supported iPod
may not work.
Yes
No
No
Yes
No
Yes
Yes
No
Yes
Replace Navigation
Head Unit
29
CD SKIP
Is Navigation Head Unit
installed property?
Re-install Navigation
Head Unit properly and
re-check for original problem.
CD being used may be excessively
scratched/warped or has
paper label on it. Please replace
disc and re-check for original
problem.
Does CD skipping only
occur when vehicle is in
motion?
CD skips during playback.
Replace CD with knowngood
store-bought CD.
Does the problem still
occur?
Does CD skipping happen
at the same location?
Check the location if road
condition is good (Ex. dirt
road, railroad track, road
construction may cause
CD skipping).
Yes
No
Yes
No
No No
Yes Yes
Replace Navigation
Head Unit
30
CD WON’T PLAY CORRECTLY
2. Troubleshooting
Do not use CDs with a label. They
may cause the disc to get stuck
inside or damage the Navigation
Head Unit.
Replace Navigation
Head Unit
Is it a store-bought CD or
CD-R/RW?
CD won’t play correctly
Is the CD clean and free
of scratches and finger
prints?
Please clean the CD
and try again.
Is a paper label on the
CD?
Due to different makes of
CD-R/RW, this can cause
this condition.
Try a known good store
bought CD.
Is the problem fixed?
CD being used may be
excessively scratched/
warped or data recorded
is not supported. Please
replace disc and re-check
for original problem.
Condition: CD Skips, CD jumps tracks
Yes
No
No
Yes
CD-R
No
Yes
Store-bought
31
SOUND IS DISCOMFORTING
sound noisy for Radio
mode only or ALL modes?
Check antenna system
Ex) Roof antenna
Antenna AMP
Antenna wire harness
In case of the
problem not fixed
Is sound noisy for
Radio mode or All
Check where it happens.
Mountains or tall
buildings cause
multi-path.
Airport or power line
causes radio noise.
Cell phone or other
wireless device is
close to Navigation
Head Unit?
Problem is
caused by
bad media/
iPod.
Replace or repair
speakers .
Sound output is noisy.
Is the sound noisy for
Radio mode or All
modes?
Is the noise heard even in
area with good radio reception?
Is the noise heard only at
the specific area?
Move to an area with
good reception and
re-check for original
problem.
Replace the media/
iPod with a knowngood
media/iPod and
re-check.
Does the problem
persist?
Check all speakers
(shorted, grounded).
All speakers are
good?
Aftermarket product is
installed?
Remove the product
and re-check for
original problem.
ALL modes
No
Yes
No
Yes
Radio
Yes
No
No
Yes
No
Yes
Yes
No
Condition: Sound poor, sound too low, sound
too loud, and sound distorted
Replace Navigation
Head Unit
32
NO ILLUMINATION
2. Troubleshooting
Front panel illumination
doesn’t turn ON.
Yes
Check ILL +B signal at Navigation
Head Unit.
(16P connector D, #10 pin,
type 12V when ILL is ON)
Is ILL +B within specification?
No
Check the ILL+ signal in
diagnostic mode.
Does the diagnostic display
shows “ON”?
Check if the ILL+ wire harnesses
is connected correctly.
Does the illumination turn ON?
No
The problem was
solved.
Yes
Does the illumination
turn ON?
Yes
Yes
The problem was
solved.
No
Vehicle wire harnesses
could be defective.
Condition: No front panel button illumination
Replace Navigation
Head Unit
No
33
NO DISPLAY
Press the MAP button on
the Navigation Head Unit.
Does the LCD light up?
Display does not show
images on screen.
Problem solved.
No
Yes
Caution:
Do not remove the display from the main unit portion. Unit is one piece.
BAD
GOOD
Condition: No display, no screen backlight
Replace Navigation
Head Unit
34
CURRENT GPS POSITION DOES NOT MOVE
2. Troubleshooting
GPS antenna connection
or GPS antenna may be
incorrect/faulty.
Check the GPS connectivity
in diagnostic
mode.
Does the indicator display
“OK”?
Current GPS position
on map doesn’t move
even though vehicle
is in motion.
Drive vehicle in an open
area with no obstructions
(buildings, hills, structures).
Does the current position
icon move in accordance
with the vehicle’s movement?
Problem could be related to
poor GPS reception due to
driving in a tunnel/area with
obstructive objects.
Remove or disconnect it
and re-check for the original
problem.
Is any aftermarket electrical
device installed?
Yes
No
No
Yes
Yes
No
Condition: Vehicle position icon inaccurate, Vehicle position icon doesn’t move
Replace Navigation
Head Unit
35
BLUETOOTH DOES NOT WORK
Replace Navigation
Head Unit
Gather following Information
from customer;
Service provider, phone
manufacturer and model
Bluetooth devices that are not listed on Subaru
web may not pair to the system.
Note: Bluetooth devices that are not listed as incompatible
or compatible have not been tested.
This does not mean that the unlisted Bluetooth
device are incompatible, but that they simply have
not been verified.
On your device, is the B/T
function turned ON?
Try another Bluetooth device.
Can another Bluetooth device
be connected?
Turn ON the B/T function on your
device first. Check the device user
manual for information on this procedure.
Did this solve the problem?
The problem was
solved.
The customer’s phone
may be the cause of the
issue.
Try pairing several time.
Can another Bluetooth
device be connected?
Is Bluetooth device compatible?
Refer to: www.subaru .com/
Condition: Bluetooth device will not pair to the system
Note :
Because of the nature of
Bluetooth , and the differences
in implementation
across Bluetooth device
manufacturers, sometimes
it may take a few
attempts to complete the
initial pairing procedure.
No
Yes
Yes
Yes
No
No
No
Yes
No
Yes
36
REAR VIEW CAMERA WON’T DISPLAY
2. Troubleshooting
Press the MAP button on
the Navigation Head Unit.
Did the map display clear
view?
Rear view camera
won’t display or gets a
noise in the display.
When the vehicle is in
reverse, does the map
change to other view?
Check the REV connectivity
in diagnostic mode.
When reverse gear is
selected, does REV
show “ON”? Check the reverse harness
or vehicle side condition.
Check CA + signal at
Navigation Head Unit.
(16P connector B, #7
pin, type 6V when reverse
gear is ON)
Is CA + within specification?
Check CA+ at camera.
Is CA+ within specification?
Check the rear view
camera and re-connect.
If it will not restored, rear
view camera needs to be
examined and/or replaced.
No
Yes
No
Yes
No
Yes
No
Yes
No
Yes
Condition: Rear View video not shown
Replace Navigation
Head Unit
Check the rear view
camera and re-connect.
And check the connectivity
in diagnostic mode.
If it will not restored, rear
view camera needs to be
examined and/or re37
• Aha application shuts down by itself
• Unable to enter Aha Mode
Caution Message:
AHA RADIO – Caution Message (1)
Please make sure the Aha app is
running on your mobile device.
Symptoms:
No
Is the latest Aha application
properly installed on Smartphone ?
Yes
No / Unknown
Turn OFF and ON Smartphone
and open Aha application on
Smartphone . Then, select Aha
Mode on Unit.
Is the problem fixed?
Reconnect Smartphone to Unit
via Bluetooth (Android base) or
USB (iPhone).
Is the problem fixed?
Yes
Reinstall the latest Aha
application on Smartphone
No
No
Replace Navigation
Head Unit.
Yes
The problem was
solved.
Note:
Aha Radio is not available for
86271AJ67A and 86271AJ77A
38
Unable to enter Aha Mode
Caution Message:
No
Is the latest Aha application
properly installed on Smartphone ?
Yes
No / Unknown
Turn OFF and ON Smartphone
and open Aha application on
Smartphone .
Is Aha application opened?
Yes
Reinstall the latest Aha
application on Smartphone
Contact Aha USA
AHA RADIO – Caution Message (2)
Please update your Aha
application.
Symptom:
The problem was
solved.
2. Troubleshooting
Note:
Aha Radio is not available for
86271AJ67A and 86271AJ77A
39
Unable to enter Aha Mode on vehicle Navigation Head Unit
Caution Message:
No
Disconnect Unit-Smartphone
communication and reconnect
Smartphone .
Is the problem fixed?
No
Yes
Turn OFF and ON Smartphone
and open Aha application on
Smartphone .
Is the problem fixed?
Yes
Replace Navigation
Head Unit.
AHA RADIO – Caution Message (3)
Please reconnect mobile
device.
Symptom:
The problem was
solved.
Note:
Aha Radio is not available for
86271AJ67A and 86271AJ77A
40
• Programs are not played on vehicle Navigation Head Unit
• Images are not shown on vehicle Navigation Head Unit
Caution Message:
No
Move vehicle to an area where
Smartphone has better reception.
Is the problem fixed?
No
Yes
Wait for about 10 minutes and
try again.
Is the problem fixed? Yes
Contact Aha USA
AHA RADIO – Caution Message (4)
Poor wireless reception.
Symptoms:
The problem was
solved.
2. Troubleshooting
Note:
Aha Radio is not available for
86271AJ67A and 86271AJ77A
41
All Aha Mode functions on vehicle Navigation
Head Unit do not work
Caution Message:
No
Turn OFF and ON Smartphone
and open Aha application on
Smartphone .
Is the problem fixed?
No
Yes
Disconnect Unit-Smartphone
communication and try the
same function(s) on Smartphone .
Does the function(s) work on
Smartphone ?
Yes
Contact Aha USA
AHA RADIO – Caution Message (5)
Entry not recognized.
Symptom:
The problem was
solved.
Replace Navigation
Head Unit.
Note:
Aha Radio is not available for
86271AJ67A and 86271AJ77A
42
Unable to enter Aha Mode on vehicle
Navigation Head Unit
Caution Message:
No
Login into the Aha application
on Smartphone .
Is the problem fixed?
No
Yes
Wait for about 10 minutes and
try again.
Is the problem fixed? Yes
Contact Aha USA
AHA RADIO – Caution Message (6)
Please login to the Aha app on the
mobile device.
Symptom:
The problem was
solved.
The problem was
solved.
2. Troubleshooting
Note:
Aha Radio is not available for
86271AJ67A and 86271AJ77A
43
Aha Radio Station List is not shown on
vehicle Navigation Head Unit
Caution Message:
No
Turn OFF and ON Smartphone
and open Aha application on
Smartphone .
Is the problem fixed?
No
Yes
Disconnect Unit-Smartphone
communication and try the
same function on Smartphone .
Does the function work on
Smartphone ?
Yes
Contact Aha USA
AHA RADIO – Caution Message (7)
The station list cannot be acquired.
Symptom:
The problem was
solved.
Replace Navigation
Head Unit.
Note:
Aha Radio is not available for
86271AJ67A and 86271AJ77A
44
Aha Radio Content is not shown on vehicle Navigation
Head Unit
Caution Message:
No
Turn OFF and ON Smartphone
and open Aha application on
Smartphone .
Is the problem fixed?
No
Yes
Disconnect Unit-Smartphone
communication and try the
same function on Smartphone .
Does the function work on
Smart phone?
Yes
Contact Aha USA
AHA RADIO – Caution Message (8)
The content cannot be acquired.
Symptom:
The problem was
solved.
Replace Navigation
Head Unit.
Press (Refresh button)
on Unit.
Is the problem fixed?
No
Yes
The problem was
solved.
Refresh button
2. Troubleshooting
Note:
Aha Radio is not available for
86271AJ67A and 86271AJ77A
45
Aha Radio Icons or Logos are not shown on
vehicle Navigation Head Unit
Caution Message:
No
Turn OFF and ON Smartphone
and open Aha application on
Smartphone .
Is the problem fixed?
No
Yes
Disconnect Unit-Smartphone
communication and try the
same function on Smartphone .
Does the function work on
Smartphone ?
Yes
Contact Aha USA
AHA RADIO – Caution Message (9)
Information acquisition error.
Symptom:
The problem was
solved.
Replace Navigation
Head Unit.
Wait for about 10 minutes and
try again.
Is the problem fixed?
No
Yes
The problem was
solved.
Return to Station List and select
the same station again.
Is the problem fixed?
No
Yes
The problem was
solved.
Note:
Aha Radio is not available for
86271AJ67A and 86271AJ77A
46
• All Aha Mode functions do not work on vehicle Navigation Head Unit
• Forward/Reverse functions do not work on vehicle Navigation Head Unit
Caution Message:
No
Turn OFF and ON Smartphone
and open Aha application on
Smartphone .
Is the problem fixed?
No
Yes
Disconnect Unit-Smartphone
communication and try the
same function on Smartphone .
Does the function work on
Smartphone ?
Yes
Contact Aha USA
AHA RADIO – Caution Message (10)
Action not available.
Symptom:
The problem was
solved.
Replace Navigation
Head Unit.
Wait for about 10 minutes and
try again.
Is the problem fixed?
No
Yes
The problem was
solved.
2. Troubleshooting
Note:
Aha Radio is not available for
86271AJ67A and 86271AJ77A
47
Aha Radio content cannot be played on
vehicle Navigation Head Unit
Caution Message:
No
Wait for about 10 minutes and
try again.
Is the problem fixed?
Yes
Contact Aha USA
AHA RADIO – Caution Message (11)
Aha Server Error – Please check
connection or reception.
Symptom:
The problem was
solved.
Move vehicle to an area where
Smartphone has better reception.
Is the problem fixed?
No
Yes
The problem was
solved.
Note:
Aha Radio is not available for
86271AJ67A and 86271AJ77A
48
Aha Radio content cannot be played on
vehicle Navigation Head Unit
Caution Message:
No
Wait for about 10 minutes and
try again.
Is the problem fixed? Yes
Contact Aha USA
AHA RADIO – Caution Message (12)
Aha Server Down – Please try again later.
Symptom:
The problem was
solved.
2. Troubleshooting
Note:
Aha Radio is not available for
86271AJ67A and 86271AJ77A
49
Caution Message:
Turn OFF and ON Smartphone
and open Aha application on
Smartphone .
Is the problem fixed?
No
Yes
AHA RADIO – Caution Message (13)
Aha Station Contents Not Available –
Please Try Again Later.
Symptom:
The problem was
solved.
Move vehicle to an area where
Smartphone has better reception.
Is the problem fixed?
No
Yes
The problem was
solved.
Disconnect Unit-Smartphone
communication and try the
same function on Smartphone .
Does the function work on
Smartphone ?
Yes
The problem was
solved.
No
Contact Aha USA
Aha Radio content cannot be played on vehicle
Navigation Head Unit
Note:
Aha Radio is not available for
86271AJ67A and 86271AJ77A
50
Aha Radio content cannot be played on vehicle
Navigation Head Unit
Caution Message:
Wait for about 10 minutes and
try again.
Is the problem fixed?
No
Yes
Turn OFF and ON Smartphone
and open Aha application on
Smartphone . Then, select Aha
Mode on Unit.
Is the problem fixed?
Yes
AHA RADIO – Caution Message (14)
Aha Communication Error – Please
Check Owner’s Manual.
Symptom:
The problem was
solved.
The problem was
solved.
Move vehicle to an area where
Smartphone has better reception.
Is the problem fixed?
No
Yes
The problem was
solved.
No
Contact Aha USA
2. Troubleshooting
Note:
Aha Radio is not available for
86271AJ67A and 86271AJ77A
51
Map is not updated when pressing “Map Update” button
of Aha Radio on vehicle Navigation Head Unit
Caution Message:
No
Wait for about 10 minutes and
try again.
Is the problem fixed?
No
Yes
Disconnect Unit-Smartphone
communication and try the
same function on Smartphone .
Does the function work on
Smartphone ?
Yes
Contact Aha USA
AHA RADIO – Caution Message (15)
Failed.
Symptom:
The problem was
solved.
Replace Navigation
Head Unit.
Move vehicle to an area where
Smartphone has better reception.
Is the problem fixed?
No
Yes
The problem was
solved.
No
Turn OFF and ON Smartphone
and open Aha application on
Smartphone .
Is the problem fixed?
Yes
The problem was
solved.
Map Update Button
Note:
Aha Radio is not available for 86271AJ67A and 86271AJ77A
52
Android device is connected via Bluetooth
and iPhone (iOS) is connected via USB
Caution Message:
AHA RADIO – Caution Message (16)
Please select the type of connection
in ‘Aha Radio Setting’.
Condition:
Replace Navigation
Head Unit.
Select the appropriate setting
from the two connections available
on Aha Radio Setting
screen.
Is the problem fixed?
No
Yes
The problem was
solved.
1. Press “INFO” and select “Settings” 2. Select “iOS” or “Bluetooth”
How to change “Aha Radio Setting”:
2. Troubleshooting
Note:
Aha Radio is not available for
86271AJ67A and 86271AJ77A
53
Map is not shown when pressing button
Caution Message:
AHA RADIO – Caution Message (17)
To use this function, you must agree to the
terms and condition on the ‘caution’ screen.
Symptom:
Replace Navigation
Head Unit.
Press “MAP” button on Navigation
Head Unit and press
“Accept” on the display.
Is the problem fixed?
No
Yes
The problem was
solved.
Note:
Aha Radio is not available for
86271AJ67A and 86271AJ77A
54
Aha Radio Setting on vehicle Navigation Head
Unit cannot be changed
Caution Message:
AHA RADIO – Caution Message (18)
‘Aha Radio Setting’ change failed.
Please try again later.
Symptom:
1. Press “INFO” and select “Settings” 2. Select “iOS” or “Bluetooth”
How to change “Aha Radio Setting”:
Wait for about 10 minutes and
try again.
Is the problem fixed?
No
Yes
The problem was
solved.
Replace Navigation
Head Unit.
No
Disconnect and reconnect
Unit-Smartphone communication
and try again.
Is the problem fixed?
Yes
The problem was
solved.
2. Troubleshooting
Note:
Aha Radio is not available for
86271AJ67A and 86271AJ77A
55
Voice Recognition Mode has turned OFF by itself
Caution Message:
AHA RADIO – Caution Message (19)
External device has been connected.
Voice recognition mode off.
Symptom:
Replace Navigation
Head Unit.
Wait for about 10 minutes and
try again.
Is the problem fixed?
No
Yes
The problem was
solved.
No
Turn OFF and ON Smartphone
and open Aha application on
Smartphone . Then, press
“Voice Recognition ” button on
Steering Wheel .
Is the problem fixed?
Yes
The problem was
solved.
Note:
Aha Radio is not available for
86271AJ67A and 86271AJ77A
56
Voice Recognition Mode does not work for Aha Radio
Caution Message:
AHA RADIO – Caution Message (20)
Connection with Aha app is not completed.
Please try again later.
Symptom:
Replace Navigation
Head Unit.
Wait for about 10 minutes and
try again.
Is the problem fixed?
No
Yes
The problem was
solved.
No
Turn OFF and ON Smartphone
and open Aha application on
Smartphone . Then, press
“Voice Recognition ” button on
Steering Wheel .
Is the problem fixed?
Yes
The problem was
solved.
2. Troubleshooting
Note:
Aha Radio is not available for
86271AJ67A and 86271AJ77A
57
MEMO
58
Q1 How can I eject the SD card ?
A1
Q2 What if I eject the MAP SD card while using the Navigation system?
A2 You can corrupt the MAP data file and navigation system may stop working. Please do
not eject the MAP SD card while navigating.
Q3 How do I know if my Navigation unit is receiving GPS signals?
A3 1. Touch “Menu” on MAP screen
2. GPS signal is shown on top right corner
of the display. Signal strength is indicated
by the number of dot. More dots, stronger
GPS reception.
3. FAQ
Navigation
59
Q4 How can I adjust the contrast and brightness of the screen?
A4 1. Press
2. After completing the adjustment, touch .
Q5 How can I change the language for Display and Voice Recognition ?
A5 1. Press 4. Select a language
2. Touch “Info”
3. Touch “Language”
Q6
My navigation voice guidance volume is too low.
How can I adjust the volume?
A6 1. Touch on MAP screen 2. Adjust the volume with the slider
60
A7 Yes.
1. Set your destination 5. Scroll down the list and touch “Simulate
2. Touch “Menu” on MAP screen Navigation”
3. Touch “My Route”
4. Touch “More”
Q8 I live in the high elevation area, does the unit provide altitude information?
A8 Yes. The altitude is measured using GPS signals and displayed at the bottom right
corner of the display.
A9 The data field provides you the information of current time, altitude of your location,
distance to the destination, time left to the destination and estimated arrival time.
The information in the data field can be customized by touching and holding the
“data field” area.
“data field” area
You can select up to 3 data field from below:
• Time
• Altitude
• Distance
• Time Left
• Arrival Time
Distance, Time Left and Arrival Time are available
only when the destination is set.
Q7 Can I review my entire driving route in simulation?
Q9 What is the “data field” on the MAP screen and can I customize the “data field”?
3. FAQ
Navigation
Altitude:
The minimum of 4 acquired satellites is
required to establish Altitude. With 3 or
less acquired satellites, “–” may be displayed
on the navigation screen.
61
Q10 What types of MAP views are available?
A10 Three types of MAP views are available (2D North Up, 2D Heading Up, and 3D)
How to change the MAP view.
1. Touch “Menu” on MAP screen
2. Touch “More…”
3. Touch “Settings”
4. Scroll down and touch “MAP Settings”
5. Touch “View Mode”
Q11 How can I set my home as a destination?
A11 1. Touch “Menu” on MAP screen
2. Touch “Destination”
3. Touch “Find Address”
4. Enter “State”, “City”, “Street” and “House Number” of home address and touch
“Done”
5. Touch “More”
6. Touch “Add to Favorites”
7. Enter “HOME” using keyboard
and touch “Done”
Note:
Your HOME is registered under “Favorites”
Please confirm if your Home is in Favorites.
1. Touch on Map screen
2. Touch “Favorites”
62
Q12 I want to use the Navigation system to go back to home. How can I do?
A12 Please make sure your home has been added to the “Favorites.”
If not, refer to Question 11.
If your home is set to the “Favorites”, follow the procedure below.
1. Press “MAP”
2. Touch “Menu” on MAP screen
3. Touch “Destination”
4. Touch “Favorites”
5. Touch “HOME”
6. Touch “Next”
7. Touch “Go”
Q13 What is the Quick Menu?
A13 Frequently used buttons and functions during navigation operation are displayed on
the Quick Menu and you can customize the buttons in the Quick Menu.
How to open the Quick Menu.
1. Touch on MAP screen
How to customize the Quick Menu
1. Press “MAP”
2. Touch “Menu” on MAP screen
3. Touch “More…”
4. Touch “Settings”
5. Touch “Customize Quick Menu”
Quick Menu
Q14 Can I access the “Quick Menu” while driving?
A14 Yes
3. FAQ
Navigation
63
Q15 What is the “Route Planning Methods”?
A15 “Route Planning Methods” provide you options to search the route to the destinations.
Q16 What “Route Planning Methods” are available?
A16 4 Route Planning Methods are available (Fast, Green, Short and Easy).
64
Q17 How can I choose a “Route Planning Method” (Fast, Green, Short and Easy)?
A17 1. Touch “Menu” on MAP screen
2. Touch “More”
3. Touch “Settings”
4. Touch “Route Settings”
5. Touch “Route Planning Method”
6. Select one from “Fast” “Green” “Short” and “Easy”
Q18 How can I find my current location/position?
A18 1. Touch on MAP screen
2. Touch “Where Am I?”
Where Am I?
3. FAQ
Navigation
65
Q19 How can I locate emergency services (Hospital, Police etc) near me?
A19 1. Touch on MAP screen 3. Touch “Help Nearby”
2. Touch “Where Am I?” 4. Select one of categories
Q20 What kind of navigation methods are available to the destination?
A20 Address, Places (POI), Map, Favorites and History
66
Q21 How can I change “Route Planning Method” while entering the destination?
A21 1. Touch “More” before touching “Go!” 3. Select one from “Route Alternatives”
2. Touch “Route Alternatives”
“Route Alternatives”
Q22 How can I change my destination while driving?
A22 While driving, the destination can be changed by using the Voice control function
1. Press “Voice Control Button “ on steering control
2. Say “Navigation”
3. Say “Find”
New destination can be set by Address, Places, Favorites or History and then continuously
follow the voice control guidance.
3. FAQ
Navigation
67
Q23 How can I find a “POI” by category?
A23
6 Select one of Categories.
Destination
68
Q24 How many “POI” categories are available?
A24 18 categories are available
(Accommodation, Airport, Automotive, Business, Café or Bar, Community, Favorites,
Finance, Gas Station, Leisure, Marine, Medical, Parking, Restaurant, Shopping, Sports,
Transport and Truck)
Q25 How can I cancel my destination?
A25 1. Touch on MAP screen 2. Touch “Cancel Route”
Q26 How do I delete the History of destination (previous destination)?
A26 1. Touch “Menu” on MAP screen
2. Touch “Destination”
3. Touch “History”
4. Touch “More”
5. Touch “Delete All”
Q27 How can I add a destination to “Favorites” ?
A27 1. Set a destination 3. Touch “Add to Favorites”
2. Touch “More”
4. Enter the name of Favorite with keyboard
5. Touch “Done”
3. FAQ
Navigation
69
Q28 How can I rename a “Favorite”?
A28 1. Touch on MAP screen 3. Select one you want to change the name
4. Touch
2. Touch “Favorites”
5. Touch “More”
6. Touch “Rename Favorite”
Q29 Can I set a destination by using Voice Command while driving?
A29 Yes
Q30 How can I access previously used destinations?
A30 1. Touch “Menu” on MAP screen
2. Touch “Destination”
3. Touch “History”
Q31 How can I see the entire trip route?
A31
70
Q32 What maps are stored in the MAP SD Card ?
A32 US (50 states, District of Columbia & Puerto Rico), Canada (13 Provinces)
Q33 Does the route guidance consider traffic conditions?
A33 Yes. Real time traffic information is provided by XM Traffic with XM subscription.
Q34 How do I change the language for Voice Guidance?
A34 1. Touch “Menu” on MAP Screen
2. Touch “More…”
3. Touch “Settings”
4. Touch “Sound and Warnings”
5. Touch “Voice Language”
6. Select one language
Q35 Can I use the Navigation functions while the MAP SD card is removed?
3. FAQ
Navigation
A35 No, navigation information is stored in the MAP SD card .
Q36 Why does the Altitude reading show “- -”?
A36 The function shows the altitude of the road currently being driven and measured by
the GPS receiver. The minimum of 4 acquired satellites is required to establish Altitude.
With 3 or less acquired satellites, “–” may be displayed on the navigation
screen.
71
Q37 How can we get detailed GPS information?
A37 GPS Info can be set on Quick Menu. Frequently used buttons and functions
used during navigation can be selected and displayed on Quick Menu.
Set GPS Info on Quick Menu:
Open GPS Info:
1. Touch “Menu”
2. Touch “More” 3. Touch “Settings” 4. Touch “Customize
Quick Menu”
6. Select “GPA
Info”
7. Now “GPS Info”
is added on Quick
Menu
5. Select and
touch unnecessary
item
2. Touch the
Quick Menu icon
1. Press “MAP”
on the unit
3. Touch “GPS
Info”
GPS Information Screen
Number of satellites currently
acquired (positioned)
Satellite conditions
Green = Good reception
Red = Poor reception
Satellite number
Note:
4 or more satellites are needed
for 3D positioning.
72
Q1 Which Bluetooth phones are compatible with the Navigation unit?
A1 A phone compatibility list is available at Subaru Website
http://www.subaru.com/engineering/multimedia-electronics.html
Q2
What should I do first to use the Bluetooth hands-free function with the Navigation
unit? How can I register my phone to the Navigation unit?
A2 1. Check if your phone is compatible with Navigation unit from Subaru Website at
http://www.subaru.com/engineering/multimedia-electronics.html
2. Register your phone to the Navigation unit by following procedure below.
Bluetooth Hands-free
3. FAQ
73
Q3 How many cell phones can be registered to the Navigation unit?
A3 Up to 5 phones
Q4
When multiple phones are registered to the Navigation unit, which phone will be
connected first when the Navigation unit turns ON ?
A4 The order of connection precedence is 1 to 5.
The system tries to connect to the first registered phone. If the first registered phone
is not present or phone Bluetooth is disabled, the second phone will be connected. If
the second phone is not present or it’s Bluetooth is disabled, the third phone will be
connected.
Q5 What Bluetooth Specifications and Profiles are supported by the Navigation unit?
A5
74
Q6 How can I find out the signal strength level of my Bluetooth phone with the unit?
A6
Q7 How can I open the hands-free call screen?
A7
Bluetooth Hands-free
3. FAQ
75
Q8
When multiple phones are registered to the Navigation unit, how do I know which
phone has been connected when the Navigation unit turns ON?
A8
3
Q9
How can I select my phone if another phone has been connected when the Navigation
unit turns ON?
A9
76
Q10 What methods are available to make a call?
A10 You can make a call
• By entering a phone number
• From call history (Outgoing Calls & Incoming Calls)
• From Phonebook
• From Speed Dial
Q11 How many “Outgoing and Incoming Call Histories” are stored to Navigation unit?
A11
Q12 How can I transfer my phone book to the Navigation unit?
A12
or
After the registration is completed, “Do you want to transfer the phone book from
your mobile?” should appear and then, touch “Yes”.
Bluetooth Hands-free
3. FAQ
77
Q13 How many phone contacts can be transferred to the Navigation unit?
A13 Up to 1000 persons can be transferred for each registered phone.
Q14
During phonebook transfer what happens if more than 5 numbers are registered to
one person in the phone book of the cell phone?
A14 The top 4 numbers will be transferred to the unit in the order of “Mobile”, “Home”,
“Work”, and “Other.”
Q15 How can I delete my phone that was registered to the Navigation unit?
A15
78
Q16 How can I delete all phone contacts from the Navigation unit?
A16
3 Touch “Delete All”
Q17 How can I delete a single phone contact from the Navigation unit?
A17
3 Select a person name to delete
4 Touch “Delete”
Bluetooth Hands-free
3. FAQ
79
Q18 What methods are available to place a call while driving?
A18 You can make a call
• From call history (Outgoing calls, Incoming calls)
• From Speed Dial
• Voice control
Q19 How can I receive a call?
A19
Q20 How can I adjust the volume level of the outgoing calls?
A20 During a call, Talking screen is displayed
80
Q21 How can I transfer a call from Hands-free to my cell phone?
A21
Q22 Can I switch a call between private and hands-free mode while driving ?
A22 No
Q23 Is a “call waiting” function available?
A23 Yes.
Bluetooth Hands-free
3. FAQ
81
Q24
Will the Hands-free call be automatically transferred to the cell phone when the vehicle
is turned off?
A24 Yes
Q25 Can a phone call be transferred to the hands-free call when the vehicle is turned on?
A25 Yes
Q26 How can I set my Navigation unit to answer a hands-free call automatically?
A26
82
Q27 How can I adjust the Ring Tone volume ?
A27
2 Touch “Volume Settings”
Q28 How can I adjust the Ring Tone volume while receiving a call?
A28 The Ring Tone volume can be adjusted with Steering Wheel Switches (+) / (-).
Q29 What Bluetooth profiles are required in my phone for Phone book transfer?
A29 PBAP (Phone Book Access Profile) or OPP (Object Push Profile).
Bluetooth Hands-free
3. FAQ
83
Q30 How can I register “Speed Dial” numbers?
A30
Q31 How many “Speed Dial” numbers can be registered?
A31 Up to 10
Q32 How can I change the passcode (passkey)?
A32
84
Q33 What Bluetooth profiles are required to use the Message function?
A33 • HFP (Hands-free Profile) Ver.1.0 or later (Conformed Ver.1.5)
• MAP (Message Access Profile)
Q34 What types of messages can be received on the Navigation unit?
A34 • SMS (Short Message Service)
• MMS (Multimedia Message Service)
• E-mail
Q35 How can I see messages received?
A35
Q36 How can I delete my messages?
A36 You cannot delete messages using the unit. When 50 messages are stored, the oldest
message will be deleted from the account list.
Bluetooth Hands-free
3. FAQ
85
Q37 How can I check my messages?
A37
Q38 Can I open attached file on the message?
A38 No. When a file is attached with the message, the icon is displayed, but the contents
of the attached files cannot be opened. Attachment may be viewed on your cell
phone.
86
Q39 How can I reply to a message?
A39
Q40 How many default “Reply Messages” are available?
A40 18 default “Reply Messages” are available
Q41 Can I reply to the message using one of default “Reply Messages” while driving?
A41 Yes, but you need to reply before closing the message. Once it’s closed, all messages
cannot be accessed while driving
Bluetooth Hands-free
3. FAQ
87
Q42 How can I edit or change the “Reply Messages”?
A42
You can enter up to 160 single-byte characters in a replay message
Q43 How can I create my own reply message (free message)?
A43
You can enter up to 160 single-byte characters in a replay message
Q44 How can I have my Navigation unit read the body of the message?
A44 1. Open a message
2. Touch “Play”
88
Q45 How can I adjust the volume level of message read by the Navigation unit?
A45
2 Touch “Volume Settings”
3 Adjust “Message Readout Volume”
Q46 Can I set or configure the “Phone Settings” for each registered phone?
A46 Yes.
Bluetooth Hands-free
3. FAQ
89
Q47 How many “Ring Tones” types are available?
A47 3 different Ring Tones are available
3 Touch “Volume Settings”
Q48 Can I reply to the received TEXT message by Speech (speech-to-text)?
A48 No. The unit does not have speech-to-text capability.
90
Q1 How can I scroll through audio sources?
A1
Q2 How can I adjust the Sound Quality?
A2
2 Touch “Adjust” in EQ Settings.
3 Touch the sound band you want to adjust.
Audio / Visual
3. FAQ
91
Q3 How can I save the Sound Quality Settings?
A3
Q4 How many “EQ Settings” presets are available?
A4 6 (EQ1, EQ2, EQ3, EQ4, EQ5 and Flat)
Q5 How can I reset or initialize all EQ Settings (EQ1, EQ2, EQ3, EQ4 and EQ5)?
A5 Touch “Flat” for more than 2 seconds.
92
Q6 How can I adjust the audio balance?
A6
2 Touch “Adjust” on Sound Position
3 Touch the balance point you want to use
Audio / Visual
3. FAQ
93
Q7 How can I set the volume level for each audio source?
A7
2 Touch
94
Q9 What is HD Radio?
A9 HD Radio, which original stood for “Hybrid Digital”, is the trademark for iBiquity’s inband
on-channel (IBOC) digital radio technology used by AM and FM radio stations to
transmit audio and data via digital signal in conjunction with their analog signals.
Q10 Which radio station transmits radio program in HD mode?
A10 Check the information from the HD Radio website at http://www.hdradio.com/
Q11 How can I listen to HD Radio?
A11 1. Find AM or FM station that broadcasts HD Radio from http://www.hdradio.com/
2. Tune to the station
3. Touch “HD Radio”
Audio / Visual
3. FAQ
Note: HD Radio service available in USA only (as of May 2013)
95
Q12 How can I tell if the HD radio is broadcasting in “digital” mode?
A12 Once the digital signal is received, “Digital” is displayed
Q13 How can I manually store radio stations as presets?
A13
Q14 How can I store radio stations automatically into the preset buttons?
A14
96
Q15 How many AM/FM radio stations can be stored as presets?
A15 6 stations each for FM1, 2 and 3 and 6 stations for AM (Total: 24 stations)
Q16 How does “Tag” work ?
A16
Audio / Visual
3. FAQ
97
Q17 What is “Sub Ch” ?
A17
98
Q18 Can I receive SAT (XM) for free?
A18 No. SAT (XM) radio is a paid subscription.
Q19 I cannot get some of the XM channels. Why?
A19 It may be an invalid channel or a non-subscribed channel.
Q20 How can I select a SAT channel?
A20 There are 4 ways to select a SAT channel (Preset, Channel, Direct and Category)
Preset Channel
1. Touch “Preset”
2. Touch a preset button
1. Touch “Channel”
2. Touch a channel
Direct
1. Touch “Direct”
2. Enter a channel number
3. Touch “Done”
Category
1. Touch “Category”
2. Touch a category
Audio / Visual
3. FAQ
99
Q21 How can I store SAT radio channels?
A21
Q22 How many SAT channels can be stored into the preset memory buttons?
A22 Save up 6 stations each for XM1, XM2 and XM3. (Total of 18 stations)
100
Q23 How can I find the XM radio ID number?
A23
Q24 What types of CDs are supported?
A24
Q25 I cannot see TEXT information while playing my CD. Why?
A25 The CD-TEXT function can be used only for commercially available CDs that support
CD TEXT.
Audio / Visual
3. FAQ
101
Q26 Does the system play MP3/WMA files on CD-R/CD-RW?
A26 Yes.
Q27
What is the recommended bit rate and sampling frequency of MP3/WMA files on CDR/
CD-RW?
A27 • Bit rate: 128kbps
• Sampling frequency: 44.1KHz
Q28 How do I know if my USB memory is connected to the USB port correctly?
A28 Once the USB memory is connected to the USB port and recognized by the system,
the USB icon will be highlighted.
Q29 What audio formats are supported by the system for the USB audio playback?
A29 MP3/ WMA
Q30 Which USB flash memory is supported (specification requirement)?
A30
102
Q31 How can I listen to the music stored in the USB flash memory?
A31
4 Select a Folder
5 Touch a music file to play
Q32 Can I watch video stored in the USB memory while driving?
A32 No. In order to watch video contents, the vehicle must be stopped and the parking
brake applied.
If the source is switched to USB video while the vehicle is in motion, only audio can
be heard.
Audio / Visual
3. FAQ
103
Q33 How can I watch a USB video contents ?
A33
Note:
You can watch a USB video only if you have
stopped your vehicle and applied the parking
brake to ensure safety and turned the
ignition switch to ON or ACC ON.
Q34 How to view video in full screen size?
A34 Touch the area where the video is shown to view in full screen mode.
104
Q35 How can I change the subtitle language of the USB video playback?
A35
Q36 How can I change the audio language of the USB video playback?
A36
Audio / Visual
3. FAQ
105
Q37 How can I change the aspect ratio of the USB video playback?
A37
Q38 How can I display the DIVX VOD (Video On Demand) registration code?
A38
106
Q39 What video formats are supported for USB video playback?
A39 DivX, Div, AVI, WMV, MP4, M4V
Q40
What is the maximum resolution and frame rate of the video files for USB video playback?
A40 720×480 (30 frame/second), 720×576 (25 frame rate / second)
If the video resolution and frame rate do not meet the specification, “Video resolution
not supported” or “Video Framerate not supported” is displayed and video will
not be played.
Audio / Visual
3. FAQ
107
Q41 How can I play music (audio) from iPod?
A41
Q42 How do I know if the connected iPod is recognized by the Navigation unit?
A42 Once your iPod is connected to the USB port and recognized by the Navigation unit,
iPod icon will be highlighted.
108
Q43 How can I find a music files by Albums, Songs and Artists for iPod player?
A43
Q44 How can I repeat a song in the iPod?
A44
Audio / Visual
3. FAQ
109
Q45 How can I play music randomly with iPod?
A45
110
Q46 How can I play songs in “Shuffle Songs” mode with iPod?
A46
Q47 How can I change the audiobook playback speed?
A47
Audio / Visual
3. FAQ
111
Q48 Which iPods are supported by the Navigation unit?
A48
Q49 Can pictures or photography from the iPod be displayed on the Navigation unit?
A49 No. Pictures stored on the iPod cannot be shown on the display
Q50 Are Podcasts supported in iPod mode?
A50 Yes, but it may operate differently
Q51 Can I charge my iPod with the Navigation unit?
A51 Yes
112
Q52 What profiles are required to listen to Bluetooth Audio?
A52 • A2DP (Advanced Audio Distribution Profile) Ver. 1.0 or higher
• AVRCP (Audio/Visual Remote Control Profile) Ver.1.0 or higher (Ver. 1.4 or higher
is recommended)
Q53 How many Bluetooth Audio devices can be registered to the Navigation unit?
A53 Up to 5 devices
Q54 How can I register my Bluetooth portable device to the Navigation unit?
A54
Audio / Visual
3. FAQ
113
Q55 How can I connect my Bluetooth Audio device to the Navigation unit?
A55
114
Q56 How can I play Bluetooth Audio?
A56 Before playing Bluetooth Audio, please make sure your Bluetooth device has been
registered and connected.
Q57 Why iTunes downloaded music won’t play in USB audio player?
A57 USB audio player only supports MP3 and WMA music files and won’t support AAC file
from iTunes store.
Q58 Can I play DVD movies?
A58 No, unit won’t play DVD movies, however video contents (DivX, Div, AVI, WMV, MP4,
M4V) can be played using USB flash memory.
Audio / Visual
3. FAQ
115
MEMO
116
Q1 How can I play a picture Slide Show?
A1
Q2 How can I replace the Subaru Opening Screen with my own picture?
A2
Others
3. FAQ
Caution:
Do not add photo data on Map SD Card. It
may damage the software file. Always use
a different SD card to store photo data.
Remove/Attach SD Card Cover:
117
Q3 Do I lose the Subaru Opening screen once it is replaced with my own picture?
A3 No.
You can select either the Subaru logo (default) or your picture as the Opening Screen.
1. Press “Audio”
2. Touch “Info”
3. Touch “Settings”
In start up Screen, you can select “Customized (your picture)” or “Initialize (Subaru
logo)”
Q4 Which picture format is required for a picture Slide Show?
A4 .jpg
Q5
What is the maximum number of pictures and image size allowed for a picture Slide
Show?
A5 Up to 500 pictures and 10MB or less per file
Q6 Can I watch a picture Slide Show while driving?
A6 No.
Q7 Can I view pictures that are stored on CD-R / DVD-R with the Navigation unit?
A7 No.
118
Q8 How can I set or adjust the clock?
A8 Current time can be adjusted automatically using GPS signals or manually.
Q9 How can I turn off the “Guide Tone (Beep)”?
A9
Others
3. FAQ
119
Q10 What “Personal Data” will be deleted by touching “Delete Personal Data” button?
A10 You can delete the data items that you
registered and return them to the factory
default value.
How to delete personal data
120
Q11 What items will be initialized by touching the “Initialize” button?
A11 Settings of Skin Pattern, Start Up Screen, Clock, Time Display, Time Zone, Link to Day/
Night View, Voice Recognition and Guide Tone will be reset to the factory default
Q12 How can I adjust the volume level of Voice Guidance?
A12
Others
3. FAQ
121
Q13 How can I check the Software (Navigation & Audio) version?
A13 1. Press “Audio”
2. Touch “Info”
3. Touch “Software version”
Q14 How can I check the system conditions (GPS, Parking Brake, Reverse signals)?
A14 1. Press “Audio”
2. Touch “Info”
3. Touch “System Check”
Q15
Can I make a back-up copy of the MAP SD card and restore the content to another SD
card?
A15 No. Only authentic genuine Subaru SD MAP card will work.
122
[A] – [M]
4. Glossary
Term Definition
AUX AUX (Auxiliary Port [Input]) is an analog audio connector, which has a
3.5mm audio jack.
Bluetooth (B/T) Bluetooth is a high-speed wireless data communication system that
uses the 2.4 GHz frequency band
prescribed by the Bluetooth SIG (Special Interest Group), with communication
at a speed of up to 1 Mbps.
Bluetooth is a trademark owned by Bluetooth SIG, Inc.
Copy-control CD
Label Gate CD
This refers to music data that is encoded to prevent saving, alteration,
or storing of music data on a computer or other electronic device.
Copy Control CDs and Label Gate CDs are labeled with the following
symbol.
Before using, be sure to refer to information that comes
with the product.
DivX DivX is a brand name of products created by DivX, Inc., including the
DivX Codec which has become popular due to its ability to compress
lengthy video segments into small sizes while maintaining relatively
high visual quality.
Green route Searches for the route that conserves the most energy, taking
into account the merits of “Fast” and “Short”.
GPS
(Global Positioning
System)
GPS is positioning system that utilizes satellites traveling at high speed
along a 21,000 km orbit. These satellites emit electromagnetic waves
that allow the longitude, latitude and height of a given position to be
identified.
HD radio HD Radio, which originally stood for “Hybrid Digital”, is the trademark
for iBiquity’s in-band on-channel (IBOC) digital radio technology used
by AM and FM radio stations to transmit audio and data via a digital
signal in conjunction with their analog signals.
Note: HD Radio service available in USA only (as of May 2013)
iPhone iPhone is a smartphone designed and marketed by Apple.
iPod iPod is a portable media player designed and marketed by Apple.
MP3 MP3 is short for MPEG Audio Layer 3, and is a standard format for audio
compression technology.
MP3 compresses sound data to eliminate sounds that are outside the
range of human hearing, allowing the original file to be compressed to
1/10th their size.
Aha Aha is a comprehensive “automotive grade” cloud platform, providing
automotive manufacturers a single integration point to bring the widest
range of current and future Web infotainment content safely into their
vehicles. Note: Aha Radio is not available for 86271AJ67A and 86271AJ77A
[ Alphabetical Order ]
123
[N] – [S]
Term Definition
Navigation System Navigation system is capable of containing map data, determining a
vehicle’s location and providing suggested direction.
NAVTEQ Navteq is a Chicago, Illinois-based provider of Geographic Information
Systems data and is a dominant company in providing the base electronic
navigable maps. The company is a wholly owned subsidiary of
Nokia but operates independently.
MP4 MP4(MPEG-4) is a multimedia container format standard specified as
a part of MPEG-4.
PKB-SIGNAL
(Parking Brake-
Signal)
This is a signal that activates when the parking brake is on.
Positioning Vehicle position can be obtained when information is received from 3
or more GPS satellites.
REV-SIGNAL
(Reverse-Signal)
This is a signal that activates when the shift lever is put into Reverse.
Satellite radio Satellite radio is an analogue or digital radio signal that is relayed
through one or more satellites and thus can be received in a much
wider geographical area than terrestrial FM radio stations.
SD SD (Secure Digital) is a non-volatile memory card format developed by
the SD Card Association for use in portable devices.
SMS SMS (Short Message Service) is a text messaging service component
of phone, web, or mobile communication systems, using standardized
communications protocols that allow the exchange of short text messages
between fixed line or mobile phone devices.
SPD-SIGNAL
(Speed-Signal)
This indicates the vehicle speed pulse signal generated by movement
of the vehicle.
SACD (Super Audio
CD)
A high-quality audio disc standard that utilizes the DSD (Direct Stream
Digital) format. This format enables digital recording in a form extremely
similar to analog waves of the original.
4. Glossary
124
[U] – [number]
Term Definition
USB
(Universal
Serial Bus)
USB is a specification to establish communication between devices
and a host controller. USB flash drive consists of a flash memory storage
device integrated with a USB 1.1 or 2.0 interface.
WMA (Windows
Media Audio)
WMA is an audio data compression technology developed by Microsoft.
WMV (Windows
Media Video)
WMV is a video data compression technology developed by Microsoft.
XM XM Satellite Radio is one of two satellite radio services in the United
States and Canada, operated by Sirius XM Radio.
2-dimensional and
3-dimensional positioning
GPS calculates position based on a three-point system.
Distance from the first satellite is first calculated, and then current position
is calculated using information received from three satellites.
Even if signals are received from 3 GPS satellites, only latitude and
longitude can be measured, giving 2-dimensional positioning. This results
in lower accuracy.
When information can be obtained from 4 satellites, latitude, longitude,
and height measurements can be obtained for 3-dimensional positioning.
This is more accurate than 2D positioning, and results in a
decreased occurrence of vehicle positioning errors.
4. Glossary
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