NHTSA ID Number: 10094342
Manufacturer Communication Number: 12-195-15
Summary
SHOULD YOU RECEIVE A CUSTOMER CONCERN OF VIBRATION OR LOOSENESS IN EITHER OF THE DOOR MIRRORS, A DESIGN CHANGE HAS BEEN MADE TO THE 3 MIRROR HEAD MOUNTING HOLES IN THE MOUNTING BASE. IN ADDITION, A NEW RETAINING BOLT AND TIGHTENING TORQUE SPECIFICATION ARE NOW USED TO SECURE THE MIRROR HEAD TO
THE MOUNTING BASE. THIS BULLETIN PROVIDES A PROCEDURE FOR REPAIRING THE EXISTING MIRROR ASSEMBLY BY REPLACING THE THREE MOUNTING SCREWS WITH UPDATED FASTENERS. NOTE: REFER TO TSB 12-152-13 DATED 6/17/2013 FOR RELATED INFORMATION ON BRZ MODELS.
NUMBER: 12-195-15
DATE: 12/14/15
| APPLICABILITY: | 2015-16MY Legacy and Outback |
| 2012-16MY Impreza | |
| 2013-16MY XV Crosstrek | |
| 2014-16MY Forester | |
2015-16MY WRX and STI | |
| SUBJECT: | Door Mirror Loose, Vibrating |
INTRODUCTION:
Should you receive a customer concern of vibration or looseness in either of the door mirrors, a design change has been made to the 3 mirror head mounting holes in the mounting base. In addition, a new retaining bolt and tightening torque specification are now used to secure the mirror head to the mounting base. This bulletin provides a procedure for repairing the existing mirror assembly by replacing the three mounting screws with updated fasteners.
NOTE: Refer to TSB 12-152-13 dated 6/17/2013 for related information on BRZ models.
PART INFORMATION:
| PART NAME | NEW PART NUMBER | DESCRIPTION |
|---|---|---|
| Mirror Bolt Flange | 91032CA000 | Mounting Screw (qty. 3 required) per mirror |
MATERIAL NEEDED:
Loctite #243 (BLUE) medium-strength thread locker
SERVICE PROCEDURE / INFORMATION
NOTE: This service procedure applies to mirror heads secured to their mounting base with Phillips-head screws ONLY. If you find the new hex-head bolts are already in place, diagnose the cause of the loose mirror head and repair or replace accordingly.
- Follow the procedure outlined in the applicable Service Manual for replacing the mirror assembly.
- After removing the mirror assembly, remove the 3 Phillips screws which hold the mirror head to the base as indicated in the photo below.
IMPORTANT: Avoid damaging the Phillips drive portion of the screws by using No. 2 size Phillips screw driver. They are installed with a thread locking compound and may require some extra force to remove.
- Apply thread locking compound to the bolt threads as shown above. Follow the instructions on the packaging for proper curing time.
- Install and torque the 3 mounting bolts to 4 Nm, (35.4 inch-pounds).
- Reinstall the mirror assembly in the reverse order of removal.
21 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| SUBARU | CROSSTREK | 2012-2016 |
| SUBARU | FORESTER | 2014-2016 |
| SUBARU | IMPREZA | 2012-2016 |
| SUBARU | LEGACY | 2015-2016 |
| SUBARU | OUTBACK | 2015-2016 |
| SUBARU | WRX | 2015-2016 |
| SUBARU | WRX STI | 2015-2016 |
1 Associated Document
Service Bulletin Document
NUMBER: 12-195-15
DATE: 12/14/15
SB-10094342-2280.pdf 481.079KB
- Auto-Dimming Electrochromic Technology — Automatically darkens when bright headlights hit the rearview mirror, eliminating blinding glare instantly. No more flipping a manual tab. Safer night driving in one upgrade.
- True Universal Fit — Comes with a sliding metal bracket that adapts to most OEM button-style mounts. If your original mount doesn't match, simply swap to the included alternative metal base. Extended cable provides extra length for trucks, vans, and SUVs.
- Premium Frameless Design — Ultra-slim, sleek edge-to-edge glass with no plastic bezel. Looks OEM-pro and gives your interior a modern, clean finish
- DIY Installation (2 Options) — If your vehicle has a pre-wired plug , simply connect the plug-and-play harness and you're done. No plug? No problem — use the included extended cable and wiring kit to hardwire to your ACC fuse or dome light. Everything included: mirror, sliding bracket kit, alternative base, extended cable, wire ties, trim cover, and wrench.
- Why Upgrade from a auto dimming rear view mirror? — A basic rearview mirror costs $20-40 and does nothing. For a few dollars more, your auto-dimming mirror actively works for you every night — reducing eye strain, improving reaction time, and making every drive safer. Fits most vehicles from 2000 to present day.
- 1.【4.3-inch screen】: Our car rearview mirror display is a 4.3-inch color screen with a resolution of 480*272 and a 16:9 display format; the brightness of 500 cd/m2 ensures clear visibility even in bright sunlight.
- 2.【Auto-dimming function】: The HD is equipped with an automatic dimming function, which can adjust the brightness according to the ambient light conditions and automatically turn on the rearview camera screen when reversing. With an accurate distance scale line display, it can park and reverse correctly, making parking and reversing more convenient and .
- 3.【ABS shell】Our interior rear view mirror made of high-quality and materials. ABS shell, not only ensures its service life, but also adds a stylish and modern feel to your car interior.
- 4.【Practicality】Our 4.3-inch rearview mirror automatic dimming display is designed to provide high-definition and automatic dimming reversing images, solving the problem of poor rearview effect of the car and ensuring a safer parking and reversing experience.
- 5. 【Package List】The package contains 1 car rearview mirror monitor, 1 video cable and power cable, 1 extra cable cover, 1 English manual, 1 bracket and 5 screws, providing everything you need for easy and worry- installation.
- These mirrors eliminate the glare of headlights behind you for safer nighttime
- Mirror automatically dims as it detects glare
- The brighter the glare, the more the mirror dims
- Dimensions - 12 x 6.5 x 4.75 in.
- Gentex Auto-Dimming Rear View Mirrors
- 【Clear Vision】The high-definition curved glass provides a crystal-clear, distortion-free view that instantly expands your rear and side visibility. It reduces blind spots, enhances spatial awareness, and allows you to monitor rear passengers, including children, with ease. Premium HD glass ensures sharp, true-to-life reflections for safer lane changes, turning, and parking—helping you drive with confidence.
- 【Universal Fit】Measuring 12" × 3", this wide-angle mirror is designed to fit most cars, SUVs, trucks, and vans. Compatible with original mirror heights of 55–80 mm. Please confirm the size of your factory mirror before purchasing to ensure proper fit.
- 【Anti-Glare Blue Lens】The blue-tinted anti-glare lens reduces harsh sunlight and nighttime headlight glare for a more comfortable driving experience. Due to the anti-glare coating, the mirror surface appears blue, which may slightly reduce brightness at night—this is a normal characteristic designed to protect your eyes.
- 【Anti-Shake Clips】Upgraded four-point clip-on mount keeps the mirror firmly secured to your original mirror. Prevents shaking, rattling, or slipping—even on bumpy roads or at highway speeds.
- 【Quick Installation】Installs in seconds—no tools required. Adjust the two buckles, clip onto your original mirror, and press to secure. Easy to remove without leaving marks. Note: The mirror is fragile; do not press hard during installation.
SEOCONTENT-START
Bulletin Number: 12-195-15; Date: 12/14/15 Page 1 INTRODUCTION: Should you receive a customer concern of vibration or looseness in either of the door mirrors, a design change has been made to the 3 mirror head mounting holes in the mounting base. In addition, a new retaining bolt and tightening torque specification are now used to secure the mirror head to the mounting base. This bulletin provides a procedure for repairing the existing mirror assembly by replacing the three mounting screws with updated fasteners. NOTE: Refer to TSB 12-152-13 dated 6/17/2013 for related information on BRZ models. PART INFORMATION: PART NAME NEW PART NUMBER DESCRIPTION Mirror Bolt Flange 91032CA000 Mounting Screw (qty. 3 required) per mirror MATERIAL NEEDED: Loctite #243 (BLUE) medium-strength thread locker SERVICE PROCEDURE / INFORMATION NOTE: This service procedure applies to mirror heads secured to their mounting base with Phillips-head screws ONLY. If you find the new hex-head bolts are already in place, diagnose the cause of the loose mirror head and repair or replace accordingly. • Follow the procedure outlined in the applicable Service Manual for replacing the mirror assembly. NUMBER: 12-195-15 DATE: 12/14/15 APPLICABILITY: 2015-16MY Legacy and Outback 2012-16MY Impreza 2013-16MY XV Crosstrek 2014-16MY Forester 2015-16MY WRX and STI SUBJECT: Door Mirror Loose, Vibrating SERVICE BULLETIN ATTENTION: GENERAL MANAGER q PARTS MANAGER q CLAIMS PERSONNEL q SERVICE MANAGER q IMPORTANT – All Service Personnel Should Read and Initial in the boxes provided, right. Continued… CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS. Subaru Service Bulletins are intended for use by professional technicians ONLY. They are written to inform those technicians of conditions that may occur in some vehicles, or to provide information that could assist in the proper servicing of the vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do the job correctly and safely. If a condition is described, DO NOT assume that this Service Bulletin applies to your vehicle, or that your vehicle will have that condition. SUBARU OF AMERICA, INC. IS ISO 14001 COMPLIANT ISO 14001 is the international standard for excellence in Environmental Management Systems. Please recycle or dispose of automotive products in a manner that is friendly to our environment and in accordance with all local, state and federal laws and regulations. ©2015 Subaru of America, Inc. All rights reserved. Bulletin Number: 12-195-15; Date: 12/14/15 Page 2 • After removing the mirror assembly, remove the 3 Phillips screws which hold the mirror head to the base as indicated in the photo below. IMPORTANT: Avoid damaging the Phillips drive portion of the screws by using No. 2 size Phillips screw driver. They are installed with a thread locking compound and may require some extra force to remove. • Apply thread locking compound to the bolt threads as shown above. Follow the instructions on the packaging for proper curing time. • Install and torque the 3 mounting bolts to 4 Nm, (35.4 inch-pounds). • Reinstall the mirror assembly in the reverse order of removal. WARRANTY / CLAIM INFORMATION For vehicles within the Basic New Car Limited Warranty period or covered by a Subaru Added Security Classic or Gold plan, this repair may be submitted using the following claim information: LABOR DESCRIPTION LABOR OPERATION # FAIL CODE LABOR TIME One Door Mirror Assembly Repair A916-123 XBE-48 0.4 Both Door Mirror Assemblies Repair A916-124 0.7 NOTE: Up to $1.00 can be claimed in Sublet for thread locking compound. IMPORTANT REMINDERS: • SOA strongly discourages the printing and/or local storage of service information as previously released information and electronic publications may be updated at any time. • Always check for any open recalls or campaigns anytime a vehicle is in for servicing. • Always refer to STIS for the latest service information before performing any repairs.
SEOCONTENT-END
This product presentation was made with AAWP plugin.