WRH-22 Clearcoat Adhesion Recall – 2022 Subaru Impreza & Outback

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Subaru of America, Inc. P.O. Box 9103 Camden, NJ 08101-9877 1-856-488-3962 (direct) www.subaru.com Dear Subaru Owner: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. SUBARU OF AMERICA, INC. has decided that certain 2022 model year Impreza and Outback vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 212, ‘Standard for Windshield Mounting.’ As a result, Subaru is conducting a safety recall. You received this notice because our records indicate that you currently own one of these vehicles. DESCRIPTION OF THE DEFECT AND SAFETY RISK The vehicles affected by this recall were produced with a batch of incorrect body clearcoat finish, which may not achieve the proper hardness. This condition could potentially cause inadequate front windshield adhesion to the vehicle body structure in the event of a crash, increasing the risk of injury to the vehicle occupant(s). WHAT SUBARU WILL DO Subaru will replace your vehicle with a comparable new one, or repurchase your vehicle, at no cost to you. Subaru will also be responsible for paying any taxes, registration, or any other fees that may result from this transaction. A representative from Subaru will attempt to contact you by phone to help arrange this process for you. You will be provided with a free loaner or rental vehicle until the transaction is complete. WHAT YOU SHOULD DO If you have not already discussed the replacement or repurchase arrangements for your vehicle with a representative from Subaru, or if you have sold your vehicle, please contact the Subaru representative handling this matter directly at 1-856-488-3962. OWNER INFORMATION Government regulations require that recall notifications be sent to the last known owner of record. That information is based primarily on state registration and title data. If you are a lessor of this vehicle, federal regulations require you to forward this notice to your lessee within ten days. IF YOU HAVE PREVIOUSLY PAID FOR A REPAIR If you have already paid for repairs associated with this condition, you may be eligible for reimbursement. Reimbursement consideration will be based on the amount an authorized Subaru retailer in your area would charge for the same repair. Please send the original service repair order, which has the name of the repair facility, date of repair, mileage at the time of repair, complete 17-digit vehicle identification number (VIN), and your name, with correct mailing address and telephone number to the address listed below. Subaru of America, Inc. Customer Advocacy Department, Attention: WRH-22 Recall P.O. Box 9103, Camden, NJ 08101-9877 Subaru Safety Recall WRH-22 NHTSA ID 22V-712 November 2022 URGENT IMPORTANT SAFETY RECALL This notice applies to the VIN identified in the address section printed below Please send original receipts only and retain a photocopy for your records. Please be assured that we will attempt to process your reimbursement request as quickly as possible, but it may take up to 60 days for this process to be completed. IF YOU NEED FURTHER ASSISTANCE: Please contact us immediately if you have not already discussed the replacement or repurchase arrangements for your vehicle with a representative from Subaru. If you need additional assistance, please contact us directly: • By telephone: 1-856-488-3962 (direct) • By U.S. Postal mail: Write us at Subaru of America, Inc. Attn: Customer Advocacy Department – WRH22 Safety Recall P.O. Box 9103, Camden, NJ 08101-9877 To subscribe to the NHTSA Recall Notification email System, please go to: https://www-odi.nhtsa.dot.gov/nhtsa/subscriptions. You may also contact the Administrator, National Highway Traffic Safety Administration (NHTSA), 1200 New Jersey Ave., SE, Washington, DC 20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to http://www.NHTSA.gov if you believe Subaru has failed or is unable to remedy this defect without charge within a reasonable amount of time. Your continued satisfaction with your Subaru is important to us. Please understand that we have taken this action in the interest of your safety and your vehicle’s proper operation. We sincerely apologize for any inconvenience this matter may cause and urge you to contact us as soon as possible. Sincerely, Subaru of America, Inc. A subsidiary of SUBARU CORPORATION

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Subarunet Announcement To: All Subaru Retailers From: Subaru of America, Inc. Date: September 26, 2022 New Safety Recall: WRH-22 Clearcoat Adhesion Recall Subaru of America, Inc. (Subaru) is initiating a new safety recall for certain 2022 model year Impreza and Outback vehicles, which may not fully meet requirements set forth in FMVSS No. 212 – Standard for Windshield Mounting. Description of the Defect and Safety Risk The vehicles affected by this recall were produced with a batch of incorrect body clearcoat finish, which may not achieve the proper hardness. This condition could potentially cause inadequate front windshield adhesion to the vehicle body structure in the event of a crash, increasing the risk of injury to the vehicle occupant(s). Remedy Subaru will replace or repurchase the vehicle at no cost to the owner. Affected Vehicles A total of 41 U.S. vehicles will be affected by this recall, as listed below: Model Year Carline Production Date Range Vehicle count 2022 Impreza July 18, 2022 – July 19, 2022 14 2022 Outback July 18, 2022 – July 19, 2022 27 Not all vehicles in the production range listed above are affected by this recall. Coverage must be confirmed by using the Vehicle Coverage Inquiry function on subarunet.com. Recall Procedures Subaru is in the process of establishing the replacement, repurchase, and claim procedures for this recall. Once the procedures have been finalized, a Product Campaign Bulletin will be posted on STIS. Retailers will be advised when this information is available. The VIN status will be set to ‘Open-Remedy Not Yet Available’ until the recall procedures have been finalized and published. If one of the affected vehicles is presented for service prior to the publication of the recall procedures, please explain this recall situation to the customer, request their permission to hold the affected vehicle at your retailer, and provide them with a free loaner or rental vehicle until the replacement or repurchase process can be completed. If an affected vehicle is being held, the holding retailer should contact the Customer Advocacy Department via email at wrh22contacts@subaru.com for further assistance. Retailer Responsibility Please be advised that it is a violation of Federal law for a dealer to deliver a new motor vehicle covered by a recall under a sale or lease until the defect is remedied. Therefore, any Authorized Subaru Retailer failing to perform the applicable service procedures to correct all affected vehicles in their inventory prior to the vehicle being placed in service may be subject to civil penalties of up to $22,423 per violation (i.e., for each vehicle), as provided in 49 CFR §578.6 and will also be in breach of the Subaru Dealer Agreement. Any vehicles listed in any recall/campaign that are in retailer stock must be: ▪ Immediately identified ▪ Tagged or otherwise marked to prevent their delivery or use prior to repair ▪ Repaired in accordance with the repair procedures outlined in the Product Campaign Bulletin Retailers are to promptly perform the applicable service procedures, to correct all affected vehicles in their inventory (used, demo & SSLP). Whenever a vehicle subject to this recall is taken into retailer inventory necessary steps should be taken to ensure the recall correction has been made before selling or releasing the vehicle. Owner Notification Subaru will notify affected vehicle owners by first class mail within 60 days. Retailers will be advised when the notification is scheduled.

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Subarunet Announcement To: All Subaru Retailers From: Subaru of America, Inc. Date: November 10, 2022 UPDATE Safety Recall: WRH-22 Clearcoat Adhesion Recall Owner Notification Subaru will notify affected vehicle owners by first class mail on Friday, November 11, 2022. A sample copy of the owner notification letter is included at the end of this announcement. Recall Procedures Subaru has contacted the selling retailers of the 41 affected vehicles to prepare for the vehicle replacement or repurchase process, and a representative from the SOA Customer Advocacy Department (CAD) has been attempting to contact each affected vehicle owner by phone. If one of the affected vehicles is presented for service prior to a successful phone contact from SOA CAD, please explain this recall situation to the customer, request their permission to hold the affected vehicle at your retailer, and provide them with a free loaner or rental vehicle until the replacement or repurchase process can be completed. If an affected vehicle is being held, the holding retailer should contact the SOA CAD representative handling this matter directly at 1-856-488-3962, or via email at wrh22contacts@subaru.com for assistance. Background Subaru of America, Inc. (Subaru) is initiating a new safety recall for certain 2022 model year Impreza and Outback vehicles, which may not fully meet requirements set forth in FMVSS No. 212 – Standard for Windshield Mounting. Description of the Defect and Safety Risk The vehicles affected by this recall were produced with a batch of incorrect body clearcoat finish, which may not achieve the proper hardness. This condition could potentially cause inadequate front windshield adhesion to the vehicle body structure in the event of a crash, increasing the risk of injury to the vehicle occupant(s). Remedy Subaru will replace or repurchase the vehicle at no cost to the owner. Affected Vehicles A total of 41 U.S. vehicles will be affected by this recall, as listed below: Model Year Carline Production Date Range Vehicle count 2022 Impreza July 18, 2022 – July 19, 2022 14 2022 Outback July 18, 2022 – July 19, 2022 27 Not all vehicles in the production range listed above are affected by this recall. Coverage must be confirmed by using the Vehicle Coverage Inquiry function on subarunet.com. Retailer Responsibility Please be advised that it is a violation of Federal law for a dealer to deliver a new motor vehicle covered by a recall under a sale or lease until the defect is remedied. Therefore, any Authorized Subaru Retailer failing to perform the applicable service procedures to correct all affected vehicles in their inventory prior to the vehicle being placed in service may be subject to civil penalties of up to $22,423 per violation (i.e., for each vehicle), as provided in 49 CFR §578.6 and will also be in breach of the Subaru Dealer Agreement. Any vehicles listed in any recall/campaign that are in retailer stock must be: ▪ Immediately identified ▪ Tagged or otherwise marked to prevent their delivery or use prior to repair ▪ Repaired in accordance with the repair procedures outlined in the Product Campaign Bulletin Retailers are to promptly perform the applicable service procedures, to correct all affected vehicles in their inventory (used, demo & SSLP). Whenever a vehicle subject to this recall is taken into retailer inventory necessary steps should be taken to ensure the recall correction has been made before selling or releasing the vehicle. SAMPLE OWNER NOTIFICATION LETTER Dear Subaru Owner: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. SUBARU OF AMERICA, INC. has decided that certain 2022 model year Impreza and Outback vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 212, ‘Standard for Windshield Mounting.’ As a result, Subaru is conducting a safety recall. You received this notice because our records indicate that you currently own one of these vehicles. DESCRIPTION OF THE DEFECT AND SAFETY RISK The vehicles affected by this recall were produced with a batch of incorrect body clearcoat finish, which may not achieve the proper hardness. This condition could potentially cause inadequate front windshield adhesion to the vehicle body structure in the event of a crash, increasing the risk of injury to the vehicle occupant(s). WHAT SUBARU WILL DO Subaru will replace your vehicle with a comparable new one, or repurchase your vehicle, at no cost to you. Subaru will also be responsible for paying any taxes, registration, or any other fees that may result from this transaction. A representative from Subaru will attempt to contact you by phone to help arrange this process for you. You will be provided with a free loaner or rental vehicle until the transaction is complete. WHAT YOU SHOULD DO If you have not already discussed the replacement or repurchase arrangements for your vehicle with a representative from Subaru, or if you have sold your vehicle, please contact the Subaru representative handling this matter directly at 1-856-488-3962. OWNER INFORMATION Government regulations require that recall notifications be sent to the last known owner of record. That information is based primarily on state registration and title data. If you are a lessor of this vehicle, federal regulations require you to forward this notice to your lessee within ten days. IF YOU HAVE PREVIOUSLY PAID FOR A REPAIR If you have already paid for repairs associated with this condition, you may be eligible for reimbursement. Reimbursement consideration will be based on the amount an authorized Subaru retailer in your area would charge for the same repair. Please send the original service repair order, which has the name of the repair facility, date of repair, mileage at the time of repair, complete 17-digit vehicle identification number (VIN), and your name, with correct mailing address and telephone number to the address listed below. Subaru of America, Inc. Customer Advocacy Department, Attention: WRH-22 Recall P.O. Box 9103, Camden, NJ 08101-9877 Please send original receipts only and retain a photocopy for your records. Please be assured that we will attempt to process your reimbursement request as quickly as possible, but it may take up to 60 days for this process to be completed. IF YOU NEED FURTHER ASSISTANCE: Please contact us immediately if you have not already discussed the replacement or repurchase arrangements for your vehicle with a representative from Subaru. If you need additional assistance, please contact us directly: • By telephone: 1-856-488-3962 (direct) • By U.S. Postal mail: Write us at Subaru of America, Inc. Attn: Customer Advocacy Department – WRH22 Safety Recall P.O. Box 9103, Camden, NJ 08101-9877 To subscribe to the NHTSA Recall Notification email System, please go to: https://www-odi.nhtsa.dot.gov/nhtsa/subscriptions. You may also contact the Administrator, National Highway Traffic Safety Administration (NHTSA), 1200 New Jersey Ave., SE, Washington, DC 20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to http://www.NHTSA.gov if you believe Subaru has failed or is unable to remedy this defect without charge within a reasonable amount of time. Your continued satisfaction with your Subaru is important to us. Please understand that we have taken this action in the interest of your safety and your vehicle’s proper operation. We sincerely apologize for any inconvenience this matter may cause and urge you to contact us as soon as possible. Sincerely, Subaru of America, Inc. A subsidiary of SUBARU CORPORATION

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-712 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Subaru of America, Inc. Submission Date : SEP 22, 2022 NHTSA Recall No. : 22V-712 Manufacturer Recall No. : WRH-22 Manufacturer Information : Manufacturer Name : Subaru of America, Inc. Address : One Subaru Drive Camden NJ 08103 Company phone : 844-373-6614 Population : Number of potentially involved : 41 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2022 Subaru Outback Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS Descriptive Information : -Description of the issue: The affected vehicles were produced with a batch of an incorrect clearcoat. The incorrect clearcoat may not achieve the proper hardness. The basis for how the recall population was determined: Potentially affected vehicles were identified using vehicle production records. -How the recalled products differ from products that were not included in the recall: Vehicles not included in this recall were produced with the correct clearcoat. The recall population includes 2022 model year Outback vehicles. The number of potentially affected Outback vehicles is 27 Production Dates : JUL 15, 2022 – JUL 19, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-712 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 2 : 2022-2022 Subaru Impreza Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS Descriptive Information : -Description of the issue: The affected vehicles were produced with a batch of an incorrect clearcoat. The incorrect clearcoat may not achieve the proper hardness. The basis for how the recall population was determined: Potentially affected vehicles were identified using vehicle production records. -How the recalled products differ from products that were not included in the recall: Vehicles not included in this recall were produced with the correct clearcoat. The recall population includes 2022 model year Impreza 4-DOOR vehicles. The number of potentially affected Impreza 4-DOOR vehicles is 7. Production Dates : JUL 18, 2022 – JUL 19, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 3 : 2022-2022 Subaru Impreza Vehicle Type : LIGHT VEHICLES Body Style : STATIONWAGON Power Train : GAS Descriptive Information : -Description of the issue: The affected vehicles were produced with a batch of an incorrect clearcoat. The incorrect clearcoat may not achieve the proper hardness. The basis for how the recall population was determined: Potentially affected vehicles were identified using vehicle production records. -How the recalled products differ from products that were not included in the recall: Vehicles not included in this recall were produced with the correct clearcoat. The recall population includes 2022 model year Impreza STATIONWAGON vehicles. The number of potentially affected Impreza STATIONWAGON vehicles is 7. Production Dates : JUL 15, 2022 – JUL 18, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-712 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Noncompliance : Description of the Noncompliance : The incorrect clearcoat may not achieve the proper hardness, potentially causing inadequate front windshield adhesion to the vehicle body structure in the event of a crash. FMVSS 1 : 212 – Windshield mounting FMVSS 2 : NR Description of the Safety Risk : The windshield may not stay adequately retained in a crash, which may increase the risk of injury to an occupant during the crash. Description of the Cause : The supplier delivered a container of an incorrect clearcoat with Subaru’s specification label attached. Identification of Any Warning that can Occur : N/A Involved Components : Component Name 1 : PPG Body Clearcoat (SIA) Component Description : Clearcoat (Bulk) Component Part Number : JCCS150 Supplier Identification : Component Manufacturer Name : PPG Kansai Automotive Finishes U.S., LLC Address : Troy-Automotive Technical Center 5875 New King Court Troy Michigan 48098 Country : United States Chronology : July 15, 2022 – The subject container of clearcoat was delivered by the supplier and was subsequently introduced to the vehicle paint line. July 18 ,2022 – During the final finishing process, inspection revealed polish marks with a degree of tackiness in the finish. Upon further investigation, it was determined that the hardness was insufficient. July 26,2022 – An investigation involving the supplier revealed that the clearcoat delivered by the supplier was not formulated to Subaru’s specification. Part 573 Safety Recall Report 22V-712 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 August 26, 2022 – Subaru reviewed information that included testing by the supplier that indicated possible concerns related to glass bonding, paint hardness, and other issues (appearance, chipping, etc.). Sept 15, 2022 – Subaru decided that certain vehicles may not comply with the requirements set forth in FMVSS 212. Subaru is not aware of any crashes or injuries resulting from this condition. Description of Remedy : Description of Remedy Program : Subaru will offer affected customers the option of either exchanging the vehicle or repurchase at no cost. Subaru will provide reimbursement to owners for repairs made prior to this recall according to the general plan submitted in May 2022. How Remedy Component Differs from Recalled Component : There are no remedy components. Identify How/When Recall Condition was Corrected in Production : Subaru removed the suspect container of clearcoat from the production paint line beginning July 18, 2022. Recall Schedule : Description of Recall Schedule : Owner notification will occur within 60 days. Dealer notification is scheduled to begin on or about September 26, 2022. Planned Dealer Notification Date : SEP 26, 2022 – SEP 26, 2022 Planned Owner Notification Date : NOV 21, 2022 – NOV 21, 2022 * NR – Not Reported

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