WRA-22 – WRX EyeSight Reprogramming – 2022 Subaru WRX

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Bulletin Number: WRA-22R; Revised: 09/02/22 Page 1 of 11 SERVICE PROGRAM BULLETIN Continued… CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS. Subaru Service Bulletins are intended for use by professional technicians ONLY. They are written to inform those technicians of conditions that may occur in some vehicles, or to provide information that could assist in the proper servicing of the vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do the job correctly and safely. If a condition is described, DO NOT assume that this Service Bulletin applies to your vehicle, or that your vehicle will have that condition. Subaru of America, Inc. is ISO 14001 Compliant ISO 14001 is the international standard for excellence in Environmental Management Systems. Please recycle or dispose of automotive products in a manner that is friendly to our environment and in accordance with all local, state and federal laws and regulations. NUMBER: WRA-22R DATE: 07/18/22 REVISED: 09/02/22 APPLICABILITY: 2022 MY WRX SUBJECT: WRX EyeSight® Reprogramming In the interest of customer satisfaction, Subaru of America, Inc. (Subaru) is initiating a service program for certain 2022 model year WRX vehicles equipped with EyeSight® Driver Assist Technology. REASON FOR THIS SERVICE PROGRAM The EyeSight® software in the vehicles included in this service program may erroneously cause the EyeSight® functions to temporarily stop working under certain operating conditions. EyeSight® functionality will be unavailable for the remainder of the drive cycle, the EyeSight® warning light will illuminate, and diagnostic trouble code (DTC) B28A6 will be stored. Following the next ignition cycle, the EyeSight® function returns to normal. DESCRIPTION OF THE REPAIR Subaru retailers will check and, if necessary, update the EyeSight® software as described in this bulletin at no cost to the customer. AFFECTED VEHICLES The number of U.S. vehicles included in this service program is 1,185. Model Year Carline Production date range 2022 WRX February 25, 2022 – April 27, 2022 Not all vehicles in the production date range listed above may be included in this service program. Coverage for all affected vehicles must be confirmed by using the Vehicle Coverage Inquiry function on subarunet.com. ATTENTION: GENERAL MANAGER q PARTS MANAGER q CLAIMS PERSONNEL q SERVICE MANAGER q IMPORTANT – All Service Personnel Should Read and Initial in the boxes provided, right. ©2022 Subaru of America, Inc. All rights reserved. Bulletin Number: WRA-22R; Revised: 09/02/22 Page 2 of 11 Continued… Retailer Responsibility Please be advised that it is a violation of Federal law for a dealer to deliver a new motor vehicle covered by a recall under a sale or lease until the defect is remedied. Therefore, any Authorized Subaru Retailer failing to perform the applicable service procedures to correct all affected vehicles in their inventory prior to the vehicle being placed in service may be subject to civil penalties of up to $22,423 per violation (i.e., for each vehicle), as provided in 49 CFR §578.6 and will also be in breach of the Subaru Dealer Agreement. Any vehicles listed in any recall/campaign that are in retailer stock must be: • Immediately identified • Tagged or otherwise marked to prevent their delivery or use prior to repair • Repaired in accordance with the repair procedures outlined in the bulletin Retailers are to promptly perform the applicable service procedures, to correct all affected vehicles in their inventory (used, demo & SSLP). Whenever a vehicle subject to this service program is taken into retailer inventory necessary steps should be taken to ensure the recall correction has been made before selling or releasing the vehicle. Owner Notification Subaru will notify affected vehicle owners by first class mail in August. Retailers will be advised when the notification is scheduled. EyeSight® Stereo Camera Location: Bulletin Number: WRA-22R; Revised: 09/02/22 Page 3 of 11 Continued… SERVICE PROCEDURE /OUTLINE: Bulletin Number: WRA-22R; Revised: 09/02/22 Page 4 of 11 Continued… PACK FILE APPLICABILITY: Model Model Year File Name Decryption Keyword WRX 2022 87501VC012.pk2 6C5ACB43 SERVICE PROCEDURE / INFORMATION: REMINDER: Customer satisfaction and retention starts with performing quality repairs. STEP 1: Confirm the VIN is affected by the Service Campaign. STEP 2: Using the Subaru Select Monitor (SSM), check the current Control Software Version and the Recognition Software Version in the Data Monitor function of the EyeSight® Stereo Camera Assembly. Using the values found within the data, confirm if the software has the updated version as per the table below. Software Control Software Version Number Recognition Software Version Number Result Updated Version 7210007 6210006 End of Procedure Original Version 7210005 6210005 Proceed to STEP 3 STEP 3: Using the Subaru Select Monitor (SSM), check the Camera Temperature within the Data Monitor Function of the EyeSight® Stereo Camera Assembly. Confirm the Camera Temperature is less the 176°F (80°C). Allow the temperature to decrease if needed before proceeding. STEP 4: EyeSight® Stereo Camera Assembly Reprograming Precautions A. Confirm there are no faults within the EyeSight® system. If there are any faults, they must be diagnosed, repaired, and cleared prior to reprogramming. Fully exit SSM prior to starting FlashWrite 2. B. Apply the Electronic Parking Brake (EPB). Switch the ignition switch to the “ON” position (engine off). Using the gear selector lever, set the vehicle in the Neutral (N) range. Wait at least 5 minutes after complete. Bulletin Number: WRA-22R; Revised: 09/02/22 Page 5 of 11 Continued… CRITICAL: • If the gear selector is in the Park (P) range, it is possible for the ignition switch to turn off automatically while reprogramming after approximately 60 minutes. This will cause the reprogramming procedure to fail. • DO NOT operate SSM during reprograming. • DO NOT have the engine running during reprogramming. C. Confirm the PC being use for reprogramming is connected to a known good power source. Turn off any screen saver settings. Make sure the PC is not in power saving mode and is set to the normal power mode. D. Confirm all electrical loads are switched off such as climate control, seat heater, audio system, etc. E. Connect a Midtronics DCA-800 or GR8-100 battery charger to the vehicle, utilize the Power Supply Mode feature to supply a stable 13.5 volts. NOTES: • For instructions on using the power supply mode, reference the applicable User Manual for the Midtronics DCA-8000 Dynamic Diagnostic Charging System and the Midtronics GR8- 1100 Diagnostic Battery Charger on STIS. • Confirm all electrical loads such as lights, audio, HVAC, seat heaters, and rear defroster are all switched OFF before setting up the charger for Power Supply Mode. • Select the correct battery type (Flooded, EFB, Gel, AGM, or AGM Spiral). • Input the CCA which matches the vehicle’s battery. NOTE: OE and replacement batteries have different CCA ratings. Always confirm the battery’s CCA rating before proceeding. • If using a DCA-8000 Dynamic Diagnostic Charging System, set the power supply voltage to 13.5 volts. • DO NOT connect the DST-I, DST-010, or SDI until the Power Supply mode function has completed its battery test mode and the Charging Voltage has dropped to and shows a steady 13.5 Volts on the display. • Once Power Supply Mode reaches a steady 13.5 volts, connect the DST-I, DST-010, or SDI to the OBD connector and proceed with initiating the normal FlashWrite reprogramming process. • Amperage will fluctuate based upon the vehicle’s demand for power. NOTE: If the voltage rises beyond 14V while programming is in process, the procedure will abort. This can indicate a need to test or charge the vehicle battery before any further attempt at programming is made. • Control module failures resulting from battery discharge during reprogramming are not a matter for warranty. Should any DTCs reset after the reprogramming update is performed, diagnose per the procedure outlined in the applicable Service Manual. Bulletin Number: WRA-22R; Revised: 09/02/22 Page 6 of 11 Continued… VERY IMPORTANT: This information is applicable to the Subaru Midtronics DCA-8000 Dynamic Diagnostic Charging System and the Subaru Midtronics GR8-1100 Diagnostic Battery Charger ONLY. It does not apply to any other brand / type of “generic” battery charger whatsoever. ONLY the DCA-8000 and the GR8-1100 and their Power Supply Mode feature have been tested and approved by SOA. REMINDER: If the DCA-8000 or GR8-1100 indicates the vehicle’s battery must be charged, charge it fully using the DCA-8000 or GR8-1100 before proceeding to reprogram the vehicle using the Power Supply Mode. STEP 5: EyeSight® Stereo Camera Assembly Reprograming A. Reprogram the EyeSight® Stereo Camera Assembly following the normal FlashWrite procedure. REMINDER: When the reprogramming procedure is completed correctly, Flashwrite will prompt a message displaying “Turn OFF the Ignition Switch.” The gear selector MUST be placed in the Park (P) position prior to switching the ignition switch to the “Off” position. STEP 6: Reprogramming Confirmation A. Switch the ignition switch to the “ON” position. B. Using SSM, check the current Control Software Version and the Recognition Software Version in the Data Monitor function of the EyeSight® Stereo Camera Assembly. Document the current software information on the repair order. Bulletin Number: WRA-22R; Revised: 09/02/22 Page 7 of 11 Continued… Confirm the Control Software Version is 07210007 and the Recognition Software Version is 06210006. If the software version shown on SSM is does not match the versions stated above, the procedure has failed. Repeat the procedure starting from STEP 2. CAUTION: Additional reprograming error information can be found on page #9. If the reprogramming is not successful after two attempts, replace the Stereo Camera Assembly. NOTE: The steering responsive headlight and automatic headlight beam leveler function may be turned off temporarily after EyeSight® reprogramming has been performed. These features will recover automatically after driving. EyeSight® Stereo Camera Assembly Replacement (if required): In the event that the reprogramming cannot be completed after two attempts, the EyeSight® Stereo Camera Assembly will require replacement. The service procedures for the stereo camera assembly replacement remain unchanged. Always refer to the applicable Service Manual and review the full requirements of the repair being performed. The Service Manual procedures contain information critical to performing an effective repair the first time, every time. This includes but is not limited to important SAFETY precautions, proper inspection criteria, necessary special tools, required processes and related one-time-use parts needed for a complete and lasting repair. Refer to STIS: Body & Electrical/WIRING SYSTEM > EyeSight® > Stereo Camera CAUTION: If EyeSight® stereo camera assembly removal is required, particular care must be taken while removing the cover in order to avoid damaging the camera bracket. If excessive force is applied to the camera cover during removal the camera cover may contact the lens hood alignment pins on the camera bracket, causing them to break. If this happens, the windshield will require replacement. EyeSight® Stereo Camera Part Information: Part Description Part Number CAMERA ASSY 87501VC012 Bulletin Number: WRA-22R; Revised: 09/02/22 Page 8 of 11 Continued… IMPORTANT: The part number labeled on the stereo camera assembly may be 87501VC010 or 87501VC011 even though the part number located on the outer box is 87501VC012. If the part has a pink dot sticker as shown in the image below, this indicates that the software has been updated to the latest version and can be used in place of 87501VC012. Error Code Information: In the event of an unsuccessful reprogramming attempt, an error code may be displayed. Pictured below is a description of the codes and the correct course of action if encountered. No Error Code Type of Error Course of Action 1 00000001 Parameter Error The reprogramming may have been successful. Confirm the software was updated to the latest version. Control software-version: 07210007 Recognition software-version: 06210006 If yes, successfully reprogrammed. Clear the fault memory. End of the procedure. If unsuccessful, repeat the reprogramming procedure from STEP 5. 2 00000009 Communication Error Turn OFF the ignition switch and wait for 10 seconds. Repeat the reprogramming procedure from STEP 5. DO NOT close FlashWrite2 at this time. 3 00000281 Download Error 4 00000282 Data transfer Error 5 00000283 Transmit Completion Error 6 00000284 Checksum Error 7 00000270 Unit Condition Error Confirm the stereo camera temperature is less than 176°F / 80°C and the battery voltage is approximately 13.5 volts. Turn OFF the ignition switch and wait for 10 seconds. Close FlashWrite2 and repeat the reprogramming procedure from STEP 5. Bulletin Number: WRA-22R; Revised: 09/02/22 Page 9 of 11 SERVICE PROGRAM IDENTIFICATION LABEL: Type or print the necessary information on a Campaign Identification Label. The completed label should be attached to the vehicle’s upper radiator support. Additional labels are available through normal parts ordering channels. The part number is MSA6P1302, which comes as one sheet of 20 labels. CLAIM REIMBURSEMENT AND ENTRY PROCEDURES: Credit to perform this recall will be based on properly completed repair order information. Retailers may submit claims through Subarunet.com. Labor Description Labor Operation # Labor Time Fail Code VERSION CHECK & REPROGRAMING A167-718 1.3 WRA-22 VERSION CHECK & REPROGRAMING (2 TIMES) A167-728 2.1 VERSION CHECK & REPROGRAMMING (2 TIMES & FAILED) STEREO CAMERA REPLACEMENT A167-701 3.5 VERSION ID CHECK ( NO REPROGRAMMING NEEDED) A167-708 0.2 IMPORTANT REMINDERS: • SOA strongly discourages the printing and/or local storage of service information as previously released information and electronic publications may be updated at any time. • Always check for any open recalls or campaigns anytime a vehicle is in for servicing. • Always refer to STIS for the latest service information before performing any repairs. Subaru of America, Inc PO Box 9103 Camden, NJ 08101-9877 844-373-6614 www.subaru.com This notice applies to the VIN identified in the address section below Subaru Service Program WRA-22 August 2022 Dear Subaru Owner: We would like to thank you for your selection of a Subaru vehicle. We take pride in our products and are committed to your continued satisfaction. Subaru of America, Inc. (Subaru) is initiating a service program for certain 2022 model year WRX vehicles equipped with EyeSight® Driver Assist Technology. You have received this notice because our records indicate that you currently own one of these vehicles. REASON FOR THIS SERVICE PROGRAM The EyeSight® software in the vehicles included in this service program may erroneously cause the EyeSight functions to temporarily stop working under certain operating conditions. EyeSight functionality will be unavailable for the remainder of the drive cycle, the EyeSight warning light will illuminate, and a certain diagnostic trouble code will be stored. Following the next ignition cycle, the EyeSight function returns to normal. REPAIR Your Subaru retailer (dealer) will check and, if necessary, update the EyeSight software logic at no cost to you. WHAT YOU SHOULD DO Please contact your Subaru retailer for an appointment to have this repair performed. HOW LONG WILL THE REPAIR TAKE? The time to check the EyeSight software version in your vehicle will be less than 15 minutes. If the software update is necessary, the reprogramming process may require up to two hours. Your retailer can provide you with a better estimate of the overall time for this service visit, as it may be necessary to make your vehicle available for a longer period of time for scheduling purposes. CHANGED YOUR ADDRESS OR SOLD YOUR SUBARU? If you have moved or sold your vehicle, please go to https://www.subaru.com/support/ customer-support.html to send us your information. A subsidiary of SUBARU CORPORATION IF YOU NEED FURTHER ASSISTANCE: To locate the nearest Subaru retailer, you can access our website at www.subaru.com and select ‘Find a Retailer.’ For additional information, please go to: http://www.wra22.service-campaign.com. If you need additional assistance, please contact us directly: • By e-mail: Go to https://www.subaru.com/subaru-email-us.html • By telephone: 1-844-373-6614 Monday through Friday between 8:00 a.m. and 7:00 p.m. ET • By U.S. Postal mail: Write us at Subaru of America, Inc., Attn: Customer Advocacy Department, P.O. Box 9103, Camden, NJ 08101-9877 Please contact us immediately if the Subaru retailer fails or is unable to make the necessary repairs free of charge. Your continued satisfaction with your Subaru is important to us. Please understand that we have taken this action in the interest of your vehicle’s proper operation. We sincerely apologize for any inconvenience this matter may cause and urge you to schedule an appointment as soon as possible to have this repair performed. Sincerely, Subaru of America, Inc.

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Subarunet Announcement To: All Subaru Retailers From: Subaru of America, Inc. Date: July 18, 2022 New Subaru Service Program: WRA-22 – WRX EyeSight® Reprogramming In the interest of customer satisfaction, Subaru of America, Inc. (Subaru) is initiating a service program for certain 2022 model year WRX vehicles equipped with EyeSight® Driver Assist Technology. REASON FOR THIS SERVICE PROGRAM The EyeSight® software in the vehicles included in this service program may erroneously cause the EyeSight functions to temporarily stop working under certain operating conditions. EyeSight functionality will be unavailable for the remainder of the drive cycle, the EyeSight warning light will illuminate, and diagnostic trouble code (DTC) B28A6 will be stored. Following the next ignition cycle, the EyeSight function returns to normal. Affected Vehicles The number of U.S. vehicles included in this service program is 1,185. Not all vehicles in the production date range listed above may be included in this service program. Coverage for all affected vehicles must be confirmed by using the Vehicle Coverage Inquiry function on subarunet.com. This information will be available today. Description of the Repair Subaru retailers will check and, if necessary, update the EyeSight software as described in the Service Program Bulletin at no cost to the customer. Retailer Responsibility Any vehicles listed in any recall or campaign that are in retailer stock must be: • Immediately identified • Tagged or otherwise marked to prevent their delivery or use prior to repair • Repaired in accordance with the repair procedures outlined in the Bulletin Retailers are to promptly perform the applicable service procedures, to correct all affected vehicles in their inventory (new, used, demo & SSLP). Additionally, whenever a vehicle subject to this service program is taken into inventory or in for service, necessary steps should be taken to ensure the repair has been made before selling or releasing the vehicle. Owner Notification Owners will be notified by first class mail in August. Retailers will be advised when the notification is scheduled. Model Year Carline Production date range 2022 WRX February 25, 2022 – April 27, 2022 Service and Claim Information Please refer to the WRA-22 Service Program Bulletin on STIS for detailed service and claim information.

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Subarunet Announcement To: All Subaru Retailers From: Subaru of America, Inc. Date: August 18, 2022 UPDATE Subaru Service Program: WRA-22 – WRX EyeSight® Reprogramming Owner Notification Owner notification letters were issued on August 17, 2022. A copy of the letter will be included in the WRA22 Service Program Bulletin on STIS. In the interest of customer satisfaction, Subaru of America, Inc. (Subaru) is initiating a service program for certain 2022 model year WRX vehicles equipped with EyeSight® Driver Assist Technology. REASON FOR THIS SERVICE PROGRAM The EyeSight® software in the vehicles included in this service program may erroneously cause the EyeSight functions to temporarily stop working under certain operating conditions. EyeSight functionality will be unavailable for the remainder of the drive cycle, the EyeSight warning light will illuminate, and diagnostic trouble code (DTC) B28A6 will be stored. Following the next ignition cycle, the EyeSight function returns to normal. Affected Vehicles The number of U.S. vehicles included in this service program is 1,185. Not all vehicles in the production date range listed above may be included in this service program. Coverage for all affected vehicles must be confirmed by using the Vehicle Coverage Inquiry function on subarunet.com. This information will be available today. Description of the Repair Subaru retailers will check and, if necessary, update the EyeSight software as described in the Service Program Bulletin at no cost to the customer. Retailer Responsibility Any vehicles listed in any recall or campaign that are in retailer stock must be: • Immediately identified • Tagged or otherwise marked to prevent their delivery or use prior to repair • Repaired in accordance with the repair procedures outlined in the Bulletin Retailers are to promptly perform the applicable service procedures, to correct all affected vehicles in their inventory (new, used, demo & SSLP). Additionally, whenever a vehicle subject to this service program is taken into inventory or in for service, necessary steps should be taken to ensure the repair has been made before selling or releasing the vehicle. Model Year Carline Production date range 2022 WRX February 25, 2022 – April 27, 2022 Service and Claim Information Please refer to the WRA-22 Service Program Bulletin on STIS for detailed service and claim information.

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