NHTSA ID Number: 10209917
Manufacturer Communication Number: Subaru TechTips
Summary
Subaru Service and Technical Support Line Newsletter. (QMR of the Month)
Articles Contained in this Issue
Click on a title below to jump to the article.
Click the date located in the footer to return to page 1.
CODE ARTICLE………………………………………………………….PAGE
(00) STIS New Releases………………………………6-7
(01) QMR of the Month………………………………..1-2
(01) QMR of the Month Award
Presentations………………………………………… 2
Tech Tips Greatest Tips
(03) Squeak/Chirp Sound from High-Torque CVT .
When Shifting from P/N to D…………………… 3
(03) Hub Bearing and Backing Plate
Replacement…………………………………………. 4
(07) Wiring Harness Ground Bolt Torque
Spec…………………………………………………..4-5
(15) 2022MY Forester, HVAC Gesture Control…… 4
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| SUBARU | OUTBACK | 2021 |
1 Associated Document
Manufacturer Communications
TIPS0122 – 2022 January TechTIPS Newsletter
MC-10209917-0001.pdf 1331.991KB
- [Easy to Use—Work Out of the Box] + [FOXWELL 2026 New Version] FOXWELL NT604 Elite scan tool is the 2026 new version from FOXWELL, designed for car owners who want to figure out the cause of issues before fixing car problems by scanning common systems like ABS, SRS, engine, and transmission. The NT604 Elite obd2 scanner diagnostic tool comes with the latest software—no need to waste time downloading software first. Plug the scanner into the OBDII port with OBDII cable to start the diagnosis.
- [Affordable] + [Reliable Car Health Monitor] Will you be confused what happens when the warning light of ABS/SRS/transmission/check engine flashes? Instead of taking your cars to dealership, this FOXWELL scanner will help you do a thorough scanning and detection for your cars and pinpoint the root cause. Note:The device is a diagnostic tool, not a repair tool. To turn off a warning light, you must first physically repair the issue causing it. Only then can the scanner be used to clear the corresponding fault code.
- [5 in 1 Car Diagnostic Scanner] Compared with obd scanners (50-100), NT604 Elite code scanner not only includes their OBDII diagnosis but also serves as ABS/SRS scanner, transmission and check engine code reader. When it’s an odb2 scanner, you can use it to check if your car is ready for annual test through I/M readiness menu. In addition, live data stream, built-in DTC library, data play back and print, all these features are a big plus for it. Note: doesn't support maintenance functions like reset or relearn. For the SRS system, NT604 Elite can read and clear common fault codes not caused by a crash, but crash/collision data cannot be cleared.
- [Fantastic AUTOVIN] + [No extra software fee] Through the AUTOVIN menu, this NT604 Elite car scanner allows you to get your V-IN and vehicle info rapidly, no need to take time to find your V-IN and input one by one. What's more, the NT604 Elite ABS SRS scanner supports 60+ car brands from worldwide (America/Asia/Europe). You don’t need to pay extra software fee. AUTOVIN may not work on some older vehicles or certain vehicle brands. If AUTOVIN fails, please input the vin code manually or go to the Diagnostic Menu to select your vehicle model.
- [Solid protective case KO plastic carrying bag] + [Lifetime update] Almost all same price-level car scanner diagnostic tool only offers plastic bag to hold the scanner.However, NT604 Elite automotive scanner is equipped with solid protective case, preventing your obd2 scanner from damage. Then you don’t need to pay extra money to buy a solid toolbox.
- 【Reset ABS/SRS/Transmission/Engine Lights】 More than an check engine code reader, OBDMATE OM901 obd2 scanner performs comprehensive diagnostics for the 4 most-used systems (ABS/SRS/Engine/Transmission). It quickly clears fault codes, turns off warning lights, read data stream and auto VIN.
- 【3.5" Handheld Scanner with 4 System Diagnose】 3.5" Super large TFT screen equipped displays an intuitive menu and clear readings of various sensors from ABS, SRS, ECM and TCM
systems. It arrived with a silicone protective case and hard-shell carrying case, ensuring long-lived durability and drop resistance. The car diagnostic tool is plug-to-play designed, plug it and get diagnosis started without any batteries or updates required. - 【One-Click I/M Readines&Full OBD2 Functions】 Press F1 to get an intuitive corloured form about whether various emissions-related systems on the vehicle are operating properly. Help you get smog-check ready quickly. OM901 car scanner supports all essential OBD2 functions you need: read & clear codes, view freeze frame, read I/M readiness, retrieve VIN, live data stream (with graphing display), O2 sensor test, onboard monitoring mode, and EVAP leak test.
- 【Battery Voltage Check&DLC Pin Test】 It allows you to monitor battery health by testing current battery voltage. Plus, this obd2 diagnostic tool features DLC 16-PIN test to check current voltage of every pin.
- 【Automotive Scanner Diagnostic Kit】 The package comes with 1 car scanner, 1 USB-type c cable, 1 hard storage bag and 1 user manual(en). Free to update without any hidden fees. 5 languanges available in setting including English, French, Italian, German and Espanish. Valuable and Portable, making it a great tool kit for car owners, DIY enthusiasts, and professional mechanics.
- [Diagnose Like a Pro] BlueDriver Pro is a professional OBD2 scanner and diagnostic tool that helps you scan, understand, and clear vehicle trouble codes with confidence. Turn your phone into a powerful car diagnostic scanner—no guesswork, no unnecessary repairs.
- [Read and Clear More Codes Than Ever] Read and clear more codes than basic car code readers. Access enhanced diagnostics for Check Engine, ABS, SRS, Airbag, TPMS, Transmission.
- [Verified Fixes and Real-Time Data] Get unlimited, technician-verified repair reports matched to your VIN, with definitions, causes, and confirmed fixes. Monitor live vehicle data as you drive, view freeze frames, check smog readiness, and analyze Mode 6 test results.
- [Wireless & Bluetooth Enabled] - Say goodbye to wires. BlueDriver connects with Bluetooth via your phone/tablet to a sensor that plugs into your car's OBDII port. Get all of the capabilities of an expensive code reader & scan tool without any annoying wires.
- [Broad Make & Model Coverage] Strong support for GM, Ford, Stellantis (RAM, Jeep, Chrysler), Toyota, Honda, Nissan, Mazda, Subaru, Hyundai, Mercedes-Benz, BMW, and VW.
- ✔️【Professional SRS Reset for 1994-2003 BMW】 Designed specifically for classic BMW models (1994-2003). This B800 scanner reads & clears SRS airbag fault codes, turns off the warning light, and saves you a costly dealer visit. Confirmed compatible with: E36, E46 (EXCEPT 2001 330i), E34, E38, E39, Z3, and X5 (E53). NOT compatible with any BMW built before 1994 or after 2003.
- ✔️【Important: Two Different Connection Ports – Read Before Use】 To avoid “not working” issues, please note: For 1994–2000 BMWs (most E36, E34, Z3, early E39), the SRS diagnostic port is a round 20-pin connector under the hood. You MUST use the included 16-pin to 20-pin adapter cable. For 2000–2003 models (late E46, E39, X5), use the standard OBD-II port inside the cabin. Incorrect connection is the #1 reason for “incompatibility” reports.
- ✔️【Read & Clear Fault Codes in Minutes】 Quickly diagnose why your SRS light is on. The scanner accurately reads fault codes from airbag and seatbelt pretensioner systems. With one button press, clear the codes and reset the SRS warning light in seconds. No expensive dealer tools needed.
- ✔️【User-Friendly for DIYers – No Mechanic Required】 Easy operation with an intuitive button layout: ‘Enter’ to confirm, ‘Scroll’ to navigate. The clear LCD screen shows results instantly. Includes a step-by-step manual (revised for clarity) to guide you through the entire reset process.
- ✔️【Reliable Support with 1-Year Warranty】 We stand behind the quality of our B800 scanner. It comes with a 1-Year Hassle-Free Warranty. If you have any questions or need support, please contact us with your Order ID, and our dedicated team will assist you promptly.
- OBD2 SCANNER FOR ALL SYSTEMS – The INNOVA SD35 is a tablet-based OBD2 scanner designed for advanced diagnostics. Read and clear check engine light, ABS, SRS, and TPMS codes, plus test your car battery and alternator to prevent unexpected failures. Vehicle coverage may vary. Please use Innova’s Coverage Checker to verify compatibility.
- ALL-SYSTEM DIAGNOSTICS & LIVE DATA – Unlike basic code readers, this OBD2 scanner for all vehicles scans engine, transmission, ABS, SRS, and more. Get real-time live data, including RPM, fuel trims, temperature readings, and oxygen sensor performance.
- OBD2 TABLET WITH USER-FRIENDLY INTERFACE – This automotive scan tool features a high-resolution display, making vehicle diagnostics faster and easier.
- ADVANCED TPMS, OIL RESET & SERVICE FUNCTIONS – Perform TPMS sensor checks, oil light reset, and other service resets with ease This professional diagnostic tool provides comprehensive vehicle maintenance capabilities in one device.
- WIDE VEHICLE COVERAGE (1996 & NEWER CARS & TRUCKS) – This OBD2 scanner Bluetooth tablet is compatible with Toyota, Ford, Honda, Chevrolet, Nissan, Dodge, and more. However, feature coverage may vary. Please use Innova's Coverage Checker to verify coverage.
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January 2022 TechTIPS Page 1 of 9 Subaru Service and Technical Support Line Newsletter ©2022 Subaru of America, Inc. All rights reserved. 01 QMR of the Month We are pleased to announce this month’s QMR of the Month Winner: Jeremy De Groodt from Capitol Subaru in San Jose, CA The winning QMR of the Month selected from November’s submissions provided a detailed diagnosis of a 2021Outback with no audio output from the infotainment system regardless of the selected source. While confirming the condition, Jeremy noticed the Telematics LED was illuminated red, indicating a fault. A check for DTCs with the SSM revealed DTC B2A06 in memory for the R/F speaker circuit. He attempted to perform an active test of the R/F speaker through the Telematics system but was unable to complete it as the PID shown indicated the output for the speaker was shorted. Jeremy proceeded to dig into the wiring between the DCM and the speaker, checking resistances and for any shorts to ground or to power with no problem found leading him to replace the DCM. After replacing the DCM, the LED returned to green and audio output was restored initially but during road testing, audio output was lost, the Telematics LED went back to being red and DTC B2A06 DTC returned. Techline was contacted and after reviewing the prior diagnostic steps taken, a recommendation was made to locate and inspect the connection where the R/F door harness joins the instrument panel harness at i29. Upon close inspection, a small puncture was found in the insulation of the violet wire. Jeremy ordered and installed a new R/F door wiring harness which restored normal audio and Telematics function. The TechShare report submitted included detailed results of each diagnostic test he performed. High quality photos were also included to document his findings. In appreciation for going the extra mile and sharing his experience and TechShare feedback with us, Jeremy will be receiving the following from his Field Service Engineer: $500.00 Snap-On gift card SUBARU TECHLINE HOLIDAYS & HOURS OF OPERATION Mon. – Thurs. 8:30AM – 7:30PM EST Friday 10:30AM – 5:00PM EST Saturday 9:00AM – 3:00PM EST Articles Contained in this Issue Click on a title below to jump to the article. Click the date located in the footer to return to page 1. CODE ARTICLE………………………………………………………….PAGE (00) STIS New Releases………………………………6-7 (01) QMR of the Month………………………………..1-2 (01) QMR of the Month Award Presentations………………………………………… 2 Tech Tips Greatest Tips (03) Squeak/Chirp Sound from High-Torque CVT . When Shifting from P/N to D…………………… 3 (03) Hub Bearing and Backing Plate Replacement…………………………………………. 4 (07) Wiring Harness Ground Bolt Torque Spec…………………………………………………..4-5 (15) 2022MY Forester, HVAC Gesture Control…… 4 The Subaru TechTIPS newsletter is intended for use by professional Technicians ONLY. Articles are written to inform those Technicians of conditions that may occur in some vehicles, or to provide information that could assist in the proper servicing of the vehicle. Properly trained Technicians have the equipment, tools, safety instructions, and know-how to do the job correctly and safely. If a condition is described, DO NOT assume that your vehicle has or will have that condition. Impreza, Legacy, Justy, Loyale, Outback, Forester, Subaru SVX, WRX, WRX STI, Baja, Tribeca, BRZ, XV Crosstrek, Ascent, Crosstrek Hybrid and “Quality Driven” are Registered Trademarks. ISO 14001 is the international standard for excellence in Environmental Management Systems. Please recycle or dispose of automotive products in a manner that is friendly to our environment and in accordance with all local, state and federal laws and regulations. CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS. SUBARU OF AMERICA, INC. IS ISO 14001 COMPLIANT Continued on the next page January 2022 Home Continued on the next page January 2022 TechTIPS Page 2 of 9 01 QMR of the Month (CONTINUED) The other Regional winners selected from QMRs submitted during September 2021 were: • David Rizzo from West Herr Subaru in Orchard Park, NY • Luke Wasson from CMA’s Colonial Subaru in South Chesterfield, VA • Chris Grad from Ganley Subaru of Wickliffe in Wickliffe, OH • Craig Demeo from Granite Subaru in Hudson, NH Any Subaru Technician can participate in the QMR of the Month program. See the February 2013 and January 2016 issues of Tech TIPS for full details. You just might see your name and photo in a future issue of Tech TIPS! 01 QMR of the Month Award Presentations As part of our “enhanced” QMR of the Month recognition program, we will include a photo (whenever available) of the recipient’s award presentation in TIPS. The winner selected from QMR of the Month submissions received during November 2021 was 3-Time QMR of the Month Winner Jeremy DeGroodt, a Master Technician at Capitol Subaru in San Jose, CA. Jeremy is shown above (right/center) after being presented with his $500.00 Snap-On Gift Card. To his right are Capitol Subaru’s Service Manager Tony Tran and Subaru of America, Inc. District Parts and Service Manager Michael Anderson. To his left is Subaru of America, Inc. Field Service Engineer Alan Wolfe. Congratulations and THANK YOU to our November 2021 QMR of the Month Award recipient! Continued on the next page January 2022 TechTIPS Page 3 of 9 This series features TechTIPS articles frequently referred to by Techline. This month’s feature is from April 2020. 03 Squeak/Chirp Sound from High-Torque CVT When Shifting from P/N to D The High-Torque CVT equipped in the 2019+MY Ascent, 2015+MY Legacy/Outback 3.6R and XT, 2014-2018MY Forester XT, and 2015MY+ WRX (CVT equipped), may emit a brief squeak or chirp sound when shifting the transmission from park or neutral to drive. This sound is caused by the operation of the forward clutch, just before the clutch fully engages. The sound is caused by the clutch plate friction materials sliding against each other. These plates are designed to accept this type of contact. The sound does not affect the performance or reliability of the transmission and is characteristic of its operation so, no attempt should be made to try to repair it. It is important to ensure there are no DTCs stored as current or in history, there are no drivability concerns present and, the sound only occurs while the vehicle is stopped and under the conditions described above. Continued on the next page January 2022 TechTIPS Page 4 of 9 03 Hub Bearing and Backing Plate Replacement It has come to SOAs attention that Technicians are not replacing the backing plate when faced with hub bearing replacement. It is important to replace the backing plate along with the hub bearing assembly to avoid repeat bearing failures. TSB 05-70-19R is available to review this information. A portion of the TSB is shown here as a reference. Always consult the appropriate service manual on STIS and the most up to date Technical Service Bulletins when replacing parts. 07 Wiring Harness Ground Bolt Torque Spec When performing diagnostics or replacing vehicle wiring harnesses, verify all vehicle body ground bolts are torqued to spec. Vehicle body ground bolts are M6 and have an “E” (earth/ground) stamped on the bolt head. Be aware, these bolts may be used in other locations on the vehicle. Proper torque specification is 13 Nm (9.6 ft-lb). This does NOT include grounds that bolt to the engine, transmission, or other components that are not part of the vehicle body. Please see applicable section (ex: Transmission Assembly > Installation) in STIS for bolt torque specs on these components. January 2022 TechTIPS Page 5 of 9 15 2022MY Forester, HVAC Gesture Control A new feature that will be integrated into Subaru vehicles is Gesture Control. The driver will be able to make hand gestures to control HVAC features through the Driver Monitor System (DMS). The Gesture feature is designed so that the customer can change their temperature settings without taking their eyes of the road. To accomplish this the driver will place their hand in front of the occupant recognition sensor. The gesture of an open palm with the fingers spread will raise the temperature of the air conditioning while a gesture of a closed fist will lower the temperature. The customer should be aware that if they are wearing gloves it may interfere with the recognition of the gesture being made. If a customer has a concern that involves the intermittent changing of climate control features the Gesture Control may be the cause. The Technician should confirm that the feature is active and interview the customer to ensure that they are aware of its function and confirm that they know proper operation. Be sure to interview the customer about objects that are on the dash or rearview mirror area that they may remove when they drop off the vehicle as they may contribute to a false command being recognized. There has been confirmation that some objects hanging from the rearview mirror have triggered the Gesture Control to change settings. Technicians should confirm the concern by test driving the vehicle with all the customers items present in the vehicle. Once the concern has been duplicated a second test drive should be performed with objects such as parking passes, handicap placards, graduate tassels, or beads removed from the rearview mirror to confirm if they are associated with the customer concern. The Gesture Control can be temporarily turned off by the customer, but it requires them to turn off the Driver Monitor System. The system will turn back on if the ignition is cycled, or the driver’s door has been opened and closed. The Gesture Control can be disabled with SSM through Driver Monitor customization functions. Additional information regarding activation conditions. Continued on the next page Continued on the next page January 2022 TechTIPS Page 6 of 9 15 2022MY Forester, HVAC Gesture Control (CONTINUED) Continued on the next page January 2022 TechTIPS Page 7 of 9 00 STIS New Releases ITEM CODE ITEM TYPE TITLE CREATED DATE 15-192-22R Technical Service Bulletin Infotainment Concern Data Coll… 18-Mar-22 C1010VA001 Accessory Installation Guide PORT INSTALLATION: 2022MY WRX … 16-Mar-22 SOA567R200 Accessory Installation Guide 2019-22MY Ascent Pet Rear Door… 16-Mar-22 SOA567R100 Accessory Installation Guide 2019-22MY Forester Pet Rear Do… 16-Mar-22 F411SSJ020 Accessory Installation Guide 2019-22MY Forester Seat Cover … 16-Mar-22 07-205-22 Technical Service Bulletin Subaru Rear Vehicle Detection … 15-Mar-22 13-104-21 Technical Service Bulletin 2022 MY Paint Coding Informati… 10-Mar-22 16-136-22R Technical Service Bulletin Vibration & Possible Judder Co… 9-Mar-22 18-217-22R Technical Service Bulletin Service Manual Correction / DT… 9-Mar-22 06-84-22 Technical Service Bulletin DTC B2809- VDC Abnormal & B2C2… 7-Mar-22 L9020BE Service Manual 2022MY WRX Body Repair Manual 7-Mar-22 09-83-21R Technical Service Bulletin 3.6L Water Pump-Design Change … 7-Mar-22 15-293-22 Technical Service Bulletin Remote Climate Control Operati… 4-Mar-22 15-240-19R Technical Service Bulletin New Harman Audio Amplifiers 2-Mar-22 09-80-21 Technical Service Bulletin DTC # P2682 & P26Ax** / Thermo… 28-Feb-22 12-234-22 Technical Service Bulletin Body Repair Manual Correction 28-Feb-22 J121SAN500 Accessory Installation Guide 2022MY Outback Exterior Graphi… 28-Feb-22 J121SAN200 Accessory Installation Guide 2022MY Outback Exterior Graphi… 28-Feb-22 J121SAN100 Accessory Installation Guide 2022MY Outback Exterior Graphi… 28-Feb-22 01-175-16 Technical Service Bulletin E-Mailing Files to Techline an… 28-Feb-22 06-85-22 Technical Service Bulletin Rear Stabilizer Bar / Design C… 23-Feb-22 WRL-21 Subaru Product/Campaign Bulletin Front Axle Housings 23-Feb-22 15-255-19R Technical Service Bulletin Map Data Update Procedure for … 22-Feb-22 C1010VA001 Accessory Installation Guide PORT INSTALLATION: 2022MY WRX … 22-Feb-22 15-234-18R Technical Service Bulletin 2019 Audio/Navigation & Power … 21-Feb-22 WRE-21R Subaru Product/Campaign Bulletin Ignition Coil Replacement 21-Feb-22 MSA5B2205A Owner Manual 2022MY WRX Getting Started Gui… 18-Feb-22 15-291-22 Technical Service Bulletin Gen1 Telematics DCM Replacemen… 18-Feb-22 MSA5M2210A Owner Manual 2022MY WRX Subaru STARLINK® Ow… 18-Feb-22 MSA5M2215A Owner Manual 2022MY WRX Eyesight Owner’s Ma… 18-Feb-22 MSA5M2205A Owner Manual 2022MY WRX Owner’s Manual 18-Feb-22 07-204-22 Technical Service Bulletin Tentative Select Monitor Proce… 18-Feb-22 H505SSJ000 Accessory Installation Guide PORT INSTALLATION: 2022MY Fore… 18-Feb-22 E7210VC200 Accessory Installation Guide PORT INSTALLATION: 2022MY WRX … 18-Feb-22 J121SVC000 Accessory Installation Guide 2022MY WRX – Carbon Fiber Trun… 18-Feb-22 H101SSJ000 Accessory Installation Guide 2022MY Forester Long Range Pus… 18-Feb-22 All revised publications are highlighted in yellow. Continued on the next page January 2022 TechTIPS Page 8 of 9 ITEM CODE ITEM TYPE TITLE CREATED DATE 15-192-22 Technical Service Bulletin Infotainment Concern Data Coll… 16-Feb-22 12-233-22 Technical Service Bulletin Squeak Sound During Front Wind… 11-Feb-22 05-75-20R Technical Service Bulletin Front Coil Spring- Design Chan… 10-Feb-22 16-132-20R Technical Service Bulletin Diagnostic Information for All… 8-Feb-22 06-83-22 Technical Service Bulletin VDC Reprogramming File Availab… 8-Feb-22 16-125-19R Technical Service Bulletin CVT Oil Pan- Design Change 3-Feb-22 16-138-22R Technical Service Bulletin DTC P0613 – TCM
Processor 3-Feb-22 E721SAN031XX Accessory Installation Guide 2020-2022MY Legacy – Trunk Spo… 2-Feb-22 TSG 900MHz KS Troubleshooting Guide Remote Engine Start Systems Tr… 2-Feb-22 Service Diagnostics 2022 WRX Service Manual VH 2-Feb-22 09-85-22 Technical Service Bulletin Front Exhaust Pipe Cover Repla… 1-Feb-22 15-261-20R Technical Service Bulletin Reprogramming File Availabilit… 28-Jan-22 SUTTIPSLOC Other/Miscellaneous TechTIPS Article Locator Index… 25-Jan-22 00 STIS New Releases (CONTINUED) All revised publications are highlighted in yellow. Continued on the next page January 2022 TechTIPS Page 9 of 9 *** Now you can e-mail your TechTIPS input and suggestions to: tech@subaru.com *** SUBARU TECHLINE Monday – Thursday 8:30 am to 7:30 pm Hours of Operation Friday 10:30 am to 5 pm and Saturday 9 am to 3 pm This is your chance to offer suggestions for use in future issues of TechTIPS! Make sure that if you e-mail us, you place in the subject line of your e-mail “For TechTIPS Newsletter”. Thank you! Model: Year: VIN: Description of situation encountered: Your suggestion for repair procedure, product improvements, etc.: Please attach separate sheets, if necessary. You may also want to include Service Manual diagrams or references, or your own drawings to assist in describing your suggestion. All information submitted becomes the property of Subaru of America, Inc. Permission is granted to Subaru of America, Inc. to print your name and suggestions in TechTIPS and other Subaru of America, Inc. publications. Mail items to: PO Box 9103; Camden, NJ 08101-9877. Your Name: Signature: Dealer’s Name: City: Date: Dealer Code:
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