Customer Satisfaction – Navigation SD Card Update Program – 2014 Subaru Forester

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Bulletin Number: 15-166-13R; Date: 12/11/13 Page 1 INTRODUCTION This Bulletin provides the procedure for reprogramming the F10 SD Card Navigation System with the latest software version. PART INFORMATION The “Update Kit” which must be ordered from your facing RDC through normal parts channels consists of: • SD card containing the updated software • Updated Navigation system Owner’s Manual Supplement • Installation instructions document PART NUMBER ON SD CARD “UPDATE KIT” PART NUMBER 86283SG620 MSA5M1422K SERVICE PROCEDURE / INFORMATION BEFORE YOU BEGIN: • Confirm the audio / navigation unit is equipped with STARLINK and Aha and the current software version has not already been updated. See Steps 11-13 below for how to determine which software version is currently installed. • If applicable confirm the customer has installed the Aha Radio application on their Smartphone, the device is paired to the audio / navigation unit and the Aha Radio application is fully operational. • Make sure the vehicle’s battery is fully charged. • DO NOT connect any battery chargers or auxiliary power supply as part of this procedure. • Record the customer’s navigation guidance volume, handsfree ringtone and ringtone volume settings. NUMBER: 15-166-13R DATE: 11/13/13 REVISED: 12/11/13 APPLICABILITY: 2014 Foresters Produced Prior to June 20, 2013 and equipped with Fujitsu-Ten (F10) Audio / Navigation System that include Subaru STARLINK™ / Aha™ SUBJECT: Customer Satisfaction – Navigation SD Card Update Program Continued… CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS. Subaru Service Information bulletins are intended for use by professional technicians ONLY. They are written to inform those technicians of conditions that may occur in some vehicles, or to provide information that could assist in the proper servicing of the vehicle. Properly trained technicians have the equipment, tools, safety instructions, and knowhow to do the job correctly and safely. If a condition is described, DO NOT assume that this Service Bulletin applies to your vehicle, or that your vehicle will have that condition. SUBARU OF AMERICA, INC. IS “ISO 14001 COMPLIANT” The international standard for excellence in Environmental Management Systems. Please recycle or dispose of automotive products in a manner that is friendly to our environment and in accordance with all local, state and federal laws and regulations. SERVICE BULLETIN ATTENTION: GENERAL MANAGER q PARTS MANAGER q CLAIMS PERSONNEL q SERVICE MANAGER q IMPORTANT – All Service Personnel Should Read and Initial in the boxes provided, right. Bulletin Number: 15-166-13R; Date: 12/11/13 Page 2 Once you have obtained the proper Update Kit for your application, proceed with the software installation procedure outlined below. 1. Confirm the Push Start Switch (or ignition key) is in the “OFF” position. 2. Remove the Back-Up fuse from the Main Box (M/B, under-hood fuse box). NOTE: the Back-Up fuse locations may vary by model. See pg. 12-12 in the Owner Manual. 3. Once the fuse is removed, eject the current (old) SD card from the audio / navigation unit. Continued… 86283SG620 Fuse Location Remove Fuse Move Fuse to empty/un-used slot Eject old SD Card Bulletin Number: 15-166-13R; Date: 12/11/13 Page 3 4. To distinguish between the old and the new SD cards, slide the lock tab downward on the old card as shown in the illustration below, right. IMPORTANT: The old SD card must be the one shown in the illustration below. If it is not, do not proceed further until it can be confirmed the audio / navigation unit is applicable for the reprogram. The part number on the old SD card must be 86283SG600. 5. After verifying you have the proper new SD card, insert it into the audio / navigation unit. 6. Re-install the Back-Up fuse into its proper location in the M/B (Main fuse box). 7. Push the Push Start button once (or turn key) to “ACC” position. Continued… Insert new SD card to navigation system. Unlocked Locked Slide the lock tab downward. Bulletin Number: 15-166-13R; Date: 12/11/13 Page 4 8. After the Push Start Button (or key) has been switched to “ACC”, reprogramming will start automatically and continue for approximately one minute. During this time, the display screen will be blank. IMPORTANT NOTES: • Until the reprogramming process has completed, do not turn the ignition switch off or crank the engine as damage to the audio / navigation unit’s internal memory may result. If the internal memory becomes damaged, the audio / navigation unit will need to be replaced. • DO NOT touch the brake pedal. • NO activity (status bar) will be shown on the BLANK screen while reprogramming takes place. • CAUTION: While screen is BLANK, do not touch the screen, knob or any of the unit’s buttons. • Screen will remain BLANK for at least 60 seconds once the programming starts (BE PATIENT). • Wait for the programming to complete (Step 9) before touching anything. 9. When the reprogramming is completed, the start-up screen will be displayed as shown below. Continued… Blank Screen Bulletin Number: 15-166-13R; Date: 12/11/13 Page 5 10. Next, press the “I Agree” button on the screen and confirm the progress bar proceeds to full as shown below.. 11. Press the “AUDIO” button once. 12. Next, press the “V” (down arrow) button then press the “Setup” button. Progress Bar AUDIO Button Continued… Bulletin Number: 15-166-13R; Date: 12/11/13 Page 6 13. Press “Software Version” and verify the proper version has been installed. If the software version number differs from what is shown above, repeat the reprogramming procedure. 14. The customer must register (provide an e-mail address and establish a password) and log into the Aha Radio application before the Aha button is selected from the system’s menu. They will also need to log onto Twitter, Facebook, Slacker, etc. (if applicable) to have access through the Aha application. 15. Although phone pairing, phonebook, and radio station presets will not be lost during this procedure, it is advisable to reset the previously recorded navigation guidance volume, handsfree ringtone and ringtone volume to their pre-update levels as a customer satisfaction measure. CLAIM INFORMATION NOTE: This repair must be submitted for payment using PAR claim type ONLY. LABOR DESCRIPTION LABOR OPERATION # FAIL CODE LABOR TIME AUDIO/NAVIGATION REPROGRAMMING FOR AHA SYSTEM A067-339 ZPP-48 0.3 x = any number Software Version after Reprogramming Ver.60.20XX

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