TIPS0713 – 2013 July TechTIPS Newsletter

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July 2013 TechTIPS Page 1 Subaru Service and Technical Support Line Newsletter July 2013 The Subaru TechTIPS newsletter is intended for use by professional technicians ONLY. Articles are written to inform those technicians of conditions that may occur in some vehicles, or to provide information that could assist in the proper servicing of the vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do the job correctly and safely. If a condition is described, DO NOT assume that your vehicle has or will have that condition. Impreza, Legacy, Justy, Loyale, Outback, Forester, Subaru SVX, WRX, WRX STI, L.L. Bean, Baja, Tribeca, BRZ, XV Crosstrek and “Quality Driven” are Registered Trademarks. HELPING TO ACHIEVE THE PREMIUM SERVICE EXPERIENCE The international standard for excellence in Environmental Management Systems. Please recycle or dispose of automotive products in a manner that is friendly to our environment and in accordance with all local, state and federal laws and regulations. ARTICLES CONTAINED IN THIS ISSUE CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS. SUBARU OF AMERICA, INC. IS “ISO 14001 COMPLIANT” CODE ARTICLE…………………..PAGE (00) STIS Release Highlights from 06/01/2013 to 07/03/2013…05 (01) QMR of the Month…………01 (01) Using STIS, the “What’s New” section and Tech TIPS…….03 (01) New Oil Consumption Form ……………………03-04 (02) FB Engine Upper Oil Pan No. 11120AA111………………..02 (02) Too much Oil in the Engine…03 (05) Tire Circumference………..01 We are pleased to announce this month’s winner of the QMR of the Month. Ed submitted a very detailed QMR providing a correction to the 2014 Forester RES Troubleshooting Guide. In appreciation for going the extra mile and sharing his experience with us, Ed will be receiving the following from his FSE: Congratulations Ed! Any Subaru Service Technician can participate in QMR of the Month. See the February 2013 Tech Tips for full details. You may see your name here in a future issue of Tech Tips. QMR OF THE MONTH 01 Irvine Subaru in Lake Forest, CA Edward Dowell A Subaru Confidence In Motion Jacket A $100 Gift Card & If you have a customer complaint of when using the paddle shifters in “D” (Drive Mode not Manual Mode), the transmission does not automatically return to “D” as indicated in the instrument cluster following use of the paddle shifters. The condition may be a result of a variation in the tire circumferences. Confirm all four tires are of the same brand, size, and circumference. If a variation is found, then the recommendation would be to review with the customer their need to replace the necessary tires to arrive at a matched set (or return to the tire store where the recently purchased mismatched tires came from for correction). TIRE CIRCUMFERENCE 05 July 2013 TechTIPS Page 2 A manufacturing change was made to the upper oil pan used on FB engines. Previously, there were 4 holes drilled and tapped for the 4 bolts used to secure the crankcase oil baffle plate. The replacement part has 3 holes drilled and tapped. There is no need to drill and tap the 4th hole. Simply use 3 bolts to secure the baffle plate. FHI has notified us this was a planned production change and not an error in manufacturing. FB ENGINE UPPER OIL PAN NO. 11120AA111 02 Original has all 4 holes drilled and tapped Replacement Part Not drilled Shows Baffle Plate in place Not drilled July 2013 TechTIPS Page 3 USING STIS, THE “WHAT’S NEW” SECTION AND TECH TIPS 01 How much is too much? What can happen if you put too much oil in an engine? If you’ve ever seen an engine that had way too much oil added, you’d say a lot can happen and all of it is very bad and expensive. What if it’s just a little over full, say by half a quart? Shouldn’t hurt anything…right? Excess will just burn off…right? Wrong. What if we told you that an engine just half a quart over full could result in a drivability concern? It can. If you encounter a concern of sluggish operation, hesitation, or surging on a vehicle you may want to check the engine oil level when the engine is cold. If the engine oil is over full, drain the excess oil and see if the condition is corrected. Conditions like this will generally be most noticeable when accelerating up a grade. If you are monitoring the ECM using the SSMIII, you may notice knocking correction occurring at the same time you experience the surging sensation. We are aware of concerns like this occurring in the field following both dealer and aftermarket oil changes. Always confirm the engine oil level is correct following any service. What if the car is new? What if the mileage isn’t near the service interval? Don’t discount the possibility of someone adding oil to an engine between services. After all, if it’s down half a quart why not just add the whole quart. It’s only a little over full. What could it hurt? Now you know. It could hurt drivability. TOO MUCH OIL IN THE ENGINE 02 In monitoring Techline calls for quality assurance purposes, we sometimes notice callers are unaware of recently published information. It is important that Subarunet and the STIS site be reviewed on a regular, if not daily, basis. By reviewing the information found on these sites on a regular basis, (for example: the “What’s New” section) your Technicians will have the most updated information on repair procedures, Service Manual corrections, Technical Service Bulletins, and Tech TIPS. As you know, having this information readily available, increases Technician efficiency (not to mention customer satisfaction). In addition to searching for Tech Tips, please be aware that there is a Tech Tips Article Locator document that breaks TIPS down into 17 different categories. This allows you to look directly for a TIP in any area of the vehicle for the problem that you are working on. It can be found by searching the On Line Reference Column on STIS, then select “Other/ Misc” then click on the first search box. At the bottom of all of the documents returned from your search, you will find the TIPS Locator document. Once you open and view it, you can scroll to the particular area you are looking for to see if there is a TIP on the subject matter. The TIPS Locator document is updated quarterly. Any data files you send to Techline can be sent from a desktop computer to tech@subaru.com or, if you are using your CF19, click on “Tech Support”. This will ensure that they are delivered to the Techline mailbox. Please be advised there is a revised Oil Consumption Document on Subarunet. Once you open the site, click on Service/Forms/Oil Consumption Test. The majority of the form and the evaluation and testing procedures remain unchanged for the most part. The most significant addition are the lines for listing cylinder leakage test results. While a common practice used for evaluation, the old form did not have a place to list those results. The balance of the form remains unchanged other than the addition REVISED OIL CONSUMPTION FORM 07 Continued… July 2013 TechTIPS Page 4 17.12 Oil Consumption TestOil Consumption TestThis test must be completed before performing any internal repairs.Owner’s Name: _________________________________________________________________________Vehicle Identification Number (VIN): _________________________________________________________Engine Type and size (i.e. EJ 2.5 SOHC): _____________________________________________________Engine Number: _________________________ Techline Case Number: ____________________________Transmission Number: ____________________________________________________________________Dealer Number, Name and Contact Person: ___________________________________________________This test is used to determine the rate of oil consumption and is required as supporting documentation for subsequent engine repairs after determining there are no external leaks.Note: Vehicle must have more than 3000 miles before performing test.Begin the test by changing the oil and filter (Owner’s responsibility or reimbursed by SOA if a warranty repair is started as a result) and recording the date and mileage here.Date:Mileage:Instruct the owner on how to check the oil level. It should be checked regularly for example, when refueling (Engine must be off for no less than five minutes and the vehicle parked on a level surface while checking). The customer must be instructed to return to the dealer when the oil level is one (1) quart low (at or below lower hole in dipstick) or after 1,200 miles, whichever occurs first. The owner should not add any oil to the vehicle unless there will be a delay in returning to the dealer for inspection, in which case the specified grade of oil should be added to bring the level back up to the full mark (upper hole in dipstick). The date, mileage, and amount of oil added must be noted by the customer or the test may have to be started over with a fresh oil and filter change.Subaru Policies & Procedures – Revised 06/13Do not change the oil/filter during the test period.Consumption rate determined: ________________________ per ________________________ miles (Divide Total MILES DRIVEN by Total OIL ADDED)If more than 1 quart per 1200 miles, perform a Cylinder Leakage test and a Compression test. Results must be reviewed with Techline before proceeding with any warranty repairs.Note: DPSM prior authorization may be required for claim purposes.Cylinder Leakage (percentage %)Cylinder #1 _____________ #2 ____________#3 ___________#4 ____________#5 ____________#6 ____________Leakage (I – Intake, E – Exhaust, C – Crankcase) Indicate Flow of Leakage – for example air is flowing into crankcase, indicate with a “C”Cylinder #1 _____________ #2 ____________#3 ___________#4 ____________#5 ____________#6 ____________Compression Test – DryCylinder #1 _____________ #2 ____________#3 ___________#4 ____________#5 ____________#6 ____________Compression Test – WetCylinder #1 _____________ #2 ____________#3 ___________#4 ____________#5 ____________#6 ____________Oil and Filter Change#DATEMILEAGEOIL LEVELOIL ADDEDMILES DRIVENOIL CONS/MILES1234The oil usage must be checked four (4) times.TOTAL REVISED OIL CONSUMPTION FORM (CONTINUED) 07 of supplemental instructions for test completion and calculation of the test results which was not outlined in detail on the old form. A copy of this new form is provided below for your reference. July 2013 TechTIPS Page 5 *** NOW YOU CAN E-MAIL YOUR TECHTIPS INPUT AND SUGGESTIONS TO: TECH@SUBARU.COM *** This is your chance to offer suggestions for use in future issues of TechTIPS! Make sure that if you e-mail us, you place in the subject line of your e-mail “For TechTIPS Newsletter”. Thank you! MODEL: YEAR: VIN: Description of situation encountered: Your suggestion for repair procedure, product improvements, etc.: Please attach separate sheets, if necessary. You may also want to include Service Manual diagrams or references, or your own drawings to assist in describing your suggestion. All information submitted becomes the property of Subaru of America, Inc. Permission is granted to Subaru of America, Inc. to print your name and suggestions in TechTIPS and other Subaru of America, Inc. publications. Mail items to: PO Box 6000, Cherry Hill, NJ 08034-6000. Your Name: Signature: Dealer’s Name: City: Date: Dealer Code: 15-159-13R; Technical Service Bulletin, Tire Rubbing Sound from Right Front 07-75-13; Technical Service Bulletin, DTC P0606 after Vehicle Battery Is Reconnected 09-55-13; Technical Service Bulletin, Fuel Tank Insulation Pad / Fuel Delivery E201SSC300; Accessory Installation Guide, Forester Fender Flares WQH-44; Subaru Product / Campaign Bulletin, Genuine Subaru Carpeted Floor Mats 11-132-13; Technical Service Bulletin, ECM Reprogramming Availability for DTC P0244 STIS RELEASE HIGHLIGHTS FROM 06/01/2013 TO 07/03/2013 00 2013 Calendar of Subaru Holidays Independence Day Thursday, July 4, 2013 Labor Day Monday, September 3, 2013 Thanksgiving Day Thursday, November 28, 2013 Christmas Eve Tuesday, December 24, 2013 Christmas Day Wednesday, December 25, 2013 SUBARU TECHLINE Monday – Thursday 8:30am to 6:30pm Friday 10:30am to 5pm Hours of Operation

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