NHTSA ID Number: 10232539
Manufacturer Communication Number: Procedure-1
Summary
Oil Consumption in Certain Subaru Models
| To: | All Subaru Retailers |
| From: | Subaru of America, Inc. Corporate Communications |
| Date: | August 1, 2014 |
| Re: | Oil Consumption in Certain Subaru Models |
In response to media reports you may have seen regarding certain Subaru models that are experiencing oil consumption levels above the owner’s expectations, please note the following: while oil consumption can vary between vehicles, it is extremely rare for Subaru vehicles to experience any oil consumption issues under normal driving conditions.
Procedure for customers with the issue:
In line with the existing procedure, if a customer reports an oil consumption issue (after checking oil levels or observing a low oil indicator light) the customer should bring their vehicle to you. You will then perform an oil consumption test to determine if oil usage is within acceptable levels. In connection with diagnosing whether engine work is required, it may be necessary to add oil. Since the addition of oil is a necessary part of the diagnosis, you may submit it as part of the warranty repair.
Short statement for consumers who ask about the reported lawsuit:
The suit alleges that some owners of 2011-14 Foresters, 2013 Legacy and 2013 Outback, (with 2.5-liter Boxer engines) and 2012-13 Impreza and Crosstrek models are experiencing oil consumption levels above the owner’s expectations.
Short statement for Consumers who ask if they need be concerned about purchasing a vehicle:
Only a very small number of customers have identified a concern on this issue. You can continue to have full confidence in Subaru vehicles.
Short statement for Owners of a vehicle in this range:
Only a very small number of customers have identified a concern on this issue. You can continue to have full confidence in Subaru vehicles and our warranty program. However, please continue to monitor your oil levels as described in your owner’s manual.
6 Affected Products
Vehicles
1 Associated Document
Manufacturer Communications
Date: August 1, 2014
Re: Oil Consumption in Certain Subaru Models
NHTSA ID Number: 10232538
Manufacturer Communication Number: Procedure
Summary
Oil Consumption in Certain Subaru Models
1 Associated Document
Manufacturer Communications
Date: July 23, 2014
Re: Oil Consumption in Certain Subaru Models
MC-10232538-9999.pdf 224.329KB
- Advanced protection against the four main causes of engine breakdown: wear friction heat and deposits
- Delivers 40% stronger wear protection than industry standards to reduce friction and improve fuel economy
- Provides 15% better deposit defense vs. industry standards, keeping engines cleaner for smoother performance and longer-lasting protection
- Up to 2.5X better heat protection vs. industry standards to fight harmful sludge formation and thermal breakdown
- Engineered for excellent low-temperature flow, reducing metal-to-metal contact during cold starts — when most engine wear typically occurs
- 6X better wear protection on critical engine parts than industry standards**
- 1.3X better sludge protection than industry standards*
- 3X Stronger against viscosity breakdown than leading full synthetic^
- Protection for 10,000 miles between oil changes
- Meets or exceeds the following specifications: API SP/SN PLUS/SN | ILSAC GF-6 | GM dexos1 Gen 3 | Meets Ford WSS-M2C947-B1 | Meets Ford WSS-M2C962-A1 |
- Improves Gas Mileage***
- Helps increase engine efficiency
- Protects for 15,000 miles – guaranteed*
- Contains additives to help fight sludge
- Suitable for Hybrid vehicles
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To: All Subaru Retailers From: Subaru of America, Inc. Corporate Communications Date: July 23, 2014 Re: Oil Consumption in Certain Subaru Models In response to media reports you may have seen regarding certain Subaru models that are experiencing oil consumption levels above the owner’s expectations, please note the following: while oil consumption can vary between vehicles, it is extremely rare for Subaru vehicles to experience any oil consumption issues under normal driving conditions. Procedure for customers with the issue: In line with the current procedure, if a customer reports an oil consumption issue (after checking levels or observing a low oil indicator light) the customer should bring their vehicle to you to have the oil level checked. You will then perform an oil consumption test to determine if oil usage is within acceptable levels. If you then determine that work is required, you will perform the service needed under warranty. If there is a delay between identifying the issue and conducting the remedial work, the customer’s oil should be topped off under warranty. Further details will be published shortly on this issue. Short statement for consumers who ask about the reported lawsuit: The suit alleges that some owners of 2011-14 Foresters, 2013 Legacy and 2013 Outback, (with 2.5-liter Boxer engines) and 2012-13 Impreza and Crosstrek models are experiencing oil consumption levels above the owner’s expectations. Short statement for Consumers who ask if they need be concerned about purchasing a vehicle: Only a very small number of customers have identified a concern on this issue. You can continue to have full confidence in Subaru vehicles. Short statement for Owners of a vehicle in this range: Only a very small number of customers have identified a concern on this issue. You can continue to have full confidence in Subaru vehicles and our warranty program. However, please continue to monitor your oil levels as described in your owner’s manual.
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To: All Subaru Retailers From: Subaru of America, Inc. Corporate Communications Date: August 1, 2014 Re: Oil Consumption in Certain Subaru Models In response to media reports you may have seen regarding certain Subaru models that are experiencing oil consumption levels above the owner’s expectations, please note the following: while oil consumption can vary between vehicles, it is extremely rare for Subaru vehicles to experience any oil consumption issues under normal driving conditions. In line with the existing procedure, if a customer reports an oil consumption issue (after checking oil levels or observing a low oil indicator light) the customer should bring their vehicle to you. You will then perform an oil consumption test to determine if oil usage is within acceptable levels. In connection with diagnosing whether engine work is required, it may be necessary to add oil. Since the addition of oil is a necessary part of the diagnosis, you may submit it as part of the warranty repair. Procedure for customers with the issue: Short statement for consumers who ask about the reported lawsuit The suit alleges that some owners of 2011-14 Foresters, 2013 Legacy and 2013 Outback, (with 2.5-liter Boxer engines) and 2012-13 Impreza and Crosstrek models are experiencing oil consumption levels above the owner’s expectations. : Short statement for Consumers who ask if they need be concerned about purchasing a vehicle Only a very small number of customers have identified a concern on this issue. You can continue to have full confidence in Subaru vehicles. : Short statement for Owners of a vehicle in this range Only a very small number of customers have identified a concern on this issue. You can continue to have full confidence in Subaru vehicles and our warranty program. However, please continue to monitor your oil levels as described in your owner’s manual. :
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