Rear Gate Stay / Design Change – 2017-2022 Subaru Impreza, 2018-2022 Crosstrek

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Bulletin Number: 12-247-23R; Revised: 04/05/23 Page 1 of 2
SERVICE BULLETIN
Continued…
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
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APPLICABILITY: 2017-22MY Impreza
2018-22MY Crosstrek SUBJECT: Rear Gate Stay / Design Change
NUMBER: 12-247-23R
DATE: 03/21/23
REVISED: 04/05/23 INTRODUCTION:
This bulletin announces a design change made to the rear gate stay assemblies. In some cases, a customer my experience the rear gate being unable to maintain its highest position due to insufficient hydraulic sealing. The new assemblies contain an optimized protector cap that helps reduce the intrusion of sand and/or dust making the hydraulic seal less susceptible to wear. When this situation is experienced, verify the production date of the assemblies and replace both gate stays as a pair. PRODUCTION CHANGE INFORMATION:
The new rear gate stay assemblies have been incorporated into the production as per the table below. Model
Impreza 4 Door
Impreza 5 Door Crosstrek Starting VIN TBD N3713747 TBD PART INFORMATION:
REMINDER: Always order the most up-to-date replacement parts based on the specific VIN being
repaired. Model Part Description Part Number Impreza 4 Door
STAY ASSEMBLY-REAR GATE,RIGHT STAY ASSEMBLY-REAR GATE,LEFT STAY ASSEMBLY-REAR GATE,RIGHT STAY ASSEMBLY-REAR GATE,LEFT
63269FL001
63269FL011
63269FL101
63269FL111 NOTE: The rear gate stay assemblies MUST be replaced in pairs.
ATTENTION: GENERAL MANAGER 🞏 PARTS MANAGER 🞏 CLAIMS PERSONNEL 🞏 SERVICE MANAGER 🞏
IMPORTANT – All
Service Personnel Should Read and Initial in the boxes provided, right.
© 2023 Subaru of America, Inc. All rights reserved. Bulletin Number: 12-247-23R; Revised: 04/05/23 Page 2 of 2
SERVICE PROCEDURE / INFORMATION:
REMINDER: Customer satisfaction and retention starts with performing quality repairs.
Identification:
It is important to identify the production date code of the rear gate stay assemblies to verify if new parts have or have not been installed on to the vehicle. If the new parts are already installed, confirm fault sources such as mechanical resistance, gate alignment, physical damage etc. are not the cause before proceeding with rear gate stay replacements.
210825
The service procedures for the rear gate stay assemblies remain unchanged. Always refer to the applicable Service Manual and review the full requirements of the repair being performed. The Service Manual procedures contain information critical to performing an effective repair the first time, every time. This includes but is not limited to important SAFETY precautions, proper
inspection criteria, necessary special tools, required processes and related one-time-use parts needed for a complete and lasting repair.
Refer to the applicable Service Manual: Body & Electrical/WIRING SYSTEM > EXTERIOR BODY PANELS > Rear Gate WARRANTY / CLAIM INFORMATION:
For vehicles within the Basic New Car Limited Warranty period or covered by an active Subaru Added Security Classic or Gold plan, this repair may be submitted using the following claim information.
Labor Description
BOTH TRUNK/GATE STAYS R&R
Labor Operation #
A915-384
Fail Code #
XAQ-49
Labor Time
0.4
IMPORTANT REMINDERS:
• SOA strongly discourages the printing and/or local storage of service information as previously
released information and electronic publications may be updated at any time.
• Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
• Always refer to STIS for the latest service information before performing any repairs.

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