NHTSA ID Number: 10235280
Manufacturer Communication Number: 12-247-23R
Summary
This bulletin announces a design change made to the rear gate stay assemblies.
NUMBER: 12-247-23R
DATE: 03/21/23
REVISED: 04/05/23
| APPLICABILITY: | 2017-22MY Impreza 2018-22MY Crosstrek |
| SUBJECT: | Rear Gate Stay / Design Change |
INTRODUCTION:
This bulletin announces a design change made to the rear gate stay assemblies. In some cases, a customer my experience the rear gate being unable to maintain its highest position due to insufficient hydraulic sealing. The new assemblies contain an optimized protector cap that helps reduce the intrusion of sand and/or dust making the hydraulic seal less susceptible to wear. When this situation is experienced, verify the production date of the assemblies and replace both gate stays as a pair.
PRODUCTION CHANGE INFORMATION:
The new rear gate stay assemblies have been incorporated into the production as per the table below.
| Model | Starting VIN |
| Impreza 4 Door | TBD |
| Impreza 5 Door | N3713747 |
| Crosstrek | TBD |
PART INFORMATION:
REMINDER: Always order the most up-to-date replacement parts based on the specific VIN being repaired.
| Model | Part Description | Part Number |
| Impreza 5 Door/Crosstrek | STAY ASSEMBLY-REAR GATE,RIGHT | 63269FL001 |
| STAY ASSEMBLY-REAR GATE,LEFT | 63269FL011 | |
| Impreza 4 Door | STAY ASSEMBLY-REAR GATE,RIGHT | 63269FL101 |
| STAY ASSEMBLY-REAR GATE,LEFT | 63269FL111 |
NOTE: The rear gate stay assemblies MUST be replaced in pairs.
SERVICE PROCEDURE / INFORMATION:
REMINDER: Customer satisfaction and retention starts with performing quality repairs.
Identification:
It is important to identify the production date code of the rear gate stay assemblies to verify if new parts have or have not been installed on to the vehicle. If the new parts are already installed, confirm fault sources such as mechanical resistance, gate alignment, physical damage etc. are not the cause before proceeding with rear gate stay replacements.
The service procedures for the rear gate stay assemblies remain unchanged. Always refer to the applicable Service Manual and review the full requirements of the repair being performed. The Service Manual procedures contain information critical to performing an effective repair the first time, every time. This includes but is not limited to important SAFETY precautions, proper inspection criteria, necessary special tools, required processes and related one-time-use parts needed for a complete and lasting repair.
Refer to the applicable Service Manual: Body & Electrical/WIRING SYSTEM > EXTERIOR BODY PANELS > Rear Gate
11 Affected Products
Vehicles
1 Associated Document
Manufacturer Communications
NUMBER: 12-247-23R
DATE: 03/21/23
REVISED: 04/05/23
MC-10235280-0001.pdf 374.347KB
NHTSA ID Number: 10233906
Manufacturer Communication Number: 12-247-23
Summary
This bulletin announces a design change made to the rear gate stay assemblies.
1 Associated Document
Manufacturer Communications
NUMBER: 12-247-23
DATE: 03/21/23
MC-10233906-0001.pdf 373.638KB
- Compatible Vehicle: Compatible with 2014-2018 Subaru Forester 2.0XT 2.5I Limited /Premium /Touring /Convenience /X/ XS/ XSL/ XT Sport Utility 4-Door Liftgate (L-R)-With Power Liftgate
- Replacement Part Number: 17K1001 SHOWA, 63269SG022, 63269SG030, 63269-SG030, 63269SG031, 63269-SG031, 63269SG032, 63269-SG032, PM3848LR, PM3848L-R
- Install in 5 Mins: Better value for money than dealership, Install in just 5 minutes with only a screwdriver, works as good as new
- High Guality Materials: Made from premium carbon steel and manufactured to exact OEM specifications, these parts offer better value than original components
- 12 Months Replacement: Vepagoo offers an 12-month replacement service. Welcome to contact us for support if any questions
- [ Perfect Fits For ] For Subaru Outback Accessories trunk cargo cover for 2010 2011 2012 2013 2014 2015 （FIT for Manual Tailgate）.
- [Black Factory Style] Same design as the original factory cargo cover.
- [Materials]For Subaru Outback Accessoriesluggage cargo cover is made of high-quality materials, waterproof and durable.
- [Function]For Subaru Outback Accessories trunk cargo cover can keep your items away from peeping eyes, prevent theft to protect your valuables and personal privacy .
- [After-sales Service] If you encounter any problems during the installation or the usage of trunk cargo cover, please contact us at any time via e-mail.
- PERFECT FIT YOUR OUTBACK (2010-2014) - Engineered for a guaranteed, OEM-equivalent fit on 2010-2014 Outback &Legacy all models. Replaces part numbers 63269AJ00A, PM3074LR, 63269AJ10B. Check the full model list in secondary chart to confirm your fit
- 5-mins Installation - Stop fighting a heavy, dangerous trunk. Pop off your old, worn-out supports and snap these new ones on in less than 5 minutes. No special tools required. Get back to working on your car safely and without hassle
- Reliable Lifting Power - Effortlessly lift and securely hold your heavy trunk. Our robust struts provide smooth, reliable support every time, giving you the confidence to work without worrying about sudden slippage or needing a prop rod
- All-Weather Durability - Crafted from premium Grade 45 carbon steel with mirror chrome plating and wear-resistant hydraulic oil, perform reliably in -40°F to 110°F extreme temperatures, resisting leaks and pressure loss far better than standard struts to deliver year-round lift support in Arizona heat or Minnesota snow
- High-Quality Material for Longevity - Built with industrial-grade 45# high-carbon steel, multi-layer chrome plating and premium anti-wear hydraulic fluid, these struts endure 50,000+ compression cycles without force loss, resisting rust and oxidation to outlast alternatives—install once and avoid costly replacements
- Fitment: Compatible with 2014-2018 Subaru Forester. Replacement for 91111SG000 SU1904100. Ensuring precise matching with your vehicle models
- Durable Textured Plastic Material: Tailgate finish panel garnish is crafted from injection-molded plastic (ABS) w/unfinished gray finish. The robust material stands up to deformation and damage, delivering long-lasting performance that meets all your vehicle’s daily usage needs
- Multi-Functional Protection: Tailgate finish panel garnish can effectively cushion minor impacts, guarding against dents, scratches and scuffs on the rear door edge caused by daily use, and keeping your door’s paint and structural integrity intact
- Styling & Appearance: Finished in gray with a unfinished surface and precision-molded design, it replicates the vehicle’s old look, maintains the body’s aerodynamic profile, and presents a cohesive, unobtrusive visual effect
- Package & Installation: The package includes 1 Tailgate Finish Panel Garnish. No hardware and instruction. Simply align the molding panel with the body’s clip positions and press to secure it firmly. No complex tool required, and the whole installation operation is quick and easy
- Perfect Fit: For Subaru Legacy & Subaru Outback 2010- 2014 Rear Hatch Lift gate. Full details in product description
- Precision OEM Fit: 63269AJ00A, 63269AJ01A, 63269AJ10B, 63269AJ10C, 63269AJ10D, 63269AJ11B, 63269AJ11C, 63269AJ11D, PM3074L-R, PM3074LR
- Factory-Strong Hold: Hands-free, no more liftgate headaches
- Complete Set: 2 gas struts with bolts and nuts. Direct fit for both Liftgate sides
- 5-Minute Swap: Pop off old strut with screwdriver; bolt on new one. Done
SEOCONTENT-START
Bulletin Number: 12-247-23R; Revised: 04/05/23 Page 1 of 2
SERVICE BULLETIN
Continued…
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They are written to inform those technicians of conditions that may occur in some vehicles, or to provide information that could assist in the proper servicing of the vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do the job correctly and safely. If a condition is described, DO NOT assume that this Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
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APPLICABILITY: 2017-22MY Impreza
2018-22MY Crosstrek SUBJECT: Rear Gate Stay / Design Change
NUMBER: 12-247-23R
DATE: 03/21/23
REVISED: 04/05/23 INTRODUCTION:
This bulletin announces a design change made to the rear gate stay assemblies. In some cases, a customer my experience the rear gate being unable to maintain its highest position due to insufficient hydraulic sealing. The new assemblies contain an optimized protector cap that helps reduce the intrusion of sand and/or dust making the hydraulic seal less susceptible to wear. When this situation is experienced, verify the production date of the assemblies and replace both gate stays as a pair. PRODUCTION CHANGE INFORMATION:
The new rear gate stay assemblies have been incorporated into the production as per the table below. Model
Impreza 4 Door
Impreza 5 Door Crosstrek Starting VIN TBD N3713747 TBD PART INFORMATION:
REMINDER: Always order the most up-to-date replacement parts based on the specific VIN being
repaired. Model Part Description Part Number Impreza 4 Door
STAY ASSEMBLY-REAR GATE,RIGHT STAY ASSEMBLY-REAR GATE,LEFT STAY ASSEMBLY-REAR GATE,RIGHT STAY ASSEMBLY-REAR GATE,LEFT
63269FL001
63269FL011
63269FL101
63269FL111 NOTE: The rear gate stay assemblies MUST be replaced in pairs.
ATTENTION: GENERAL MANAGER 🞏 PARTS MANAGER 🞏 CLAIMS PERSONNEL 🞏 SERVICE MANAGER 🞏
IMPORTANT – All
Service Personnel Should Read and Initial in the boxes provided, right.
© 2023 Subaru of America, Inc. All rights reserved. Bulletin Number: 12-247-23R; Revised: 04/05/23 Page 2 of 2
SERVICE PROCEDURE / INFORMATION:
REMINDER: Customer satisfaction and retention starts with performing quality repairs.
Identification:
It is important to identify the production date code of the rear gate stay assemblies to verify if new parts have or have not been installed on to the vehicle. If the new parts are already installed, confirm fault sources such as mechanical resistance, gate alignment, physical damage etc. are not the cause before proceeding with rear gate stay replacements.
210825
The service procedures for the rear gate stay assemblies remain unchanged. Always refer to the applicable Service Manual and review the full requirements of the repair being performed. The Service Manual procedures contain information critical to performing an effective repair the first time, every time. This includes but is not limited to important SAFETY precautions, proper
inspection criteria, necessary special tools, required processes and related one-time-use parts needed for a complete and lasting repair.
Refer to the applicable Service Manual: Body & Electrical/WIRING SYSTEM > EXTERIOR BODY PANELS > Rear Gate WARRANTY / CLAIM INFORMATION:
For vehicles within the Basic New Car Limited Warranty period or covered by an active Subaru Added Security Classic or Gold plan, this repair may be submitted using the following claim information.
Labor Description
BOTH TRUNK/GATE STAYS R&R
Labor Operation #
A915-384
Fail Code #
XAQ-49
Labor Time
0.4
IMPORTANT REMINDERS:
• SOA strongly discourages the printing and/or local storage of service information as previously
released information and electronic publications may be updated at any time.
• Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
• Always refer to STIS for the latest service information before performing any repairs.
SEOCONTENT-END
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