NHTSA ID Number: 10067080
Manufacturer Communication Number: WQA-37
Summary
SUMMARY TO BE PROVIDED ON A FUTURE DATE.
5 Affected Products
Vehicles
ARTICLES CONTAINED
IN THIS ISSUE
CODE ARTICLE…………………..PAGE
(00) New STIS Releases from
12/01/2012 to 12/31/2012….6
(01) Additional Tie-Down Plug for 2012-13 Impreza Models….. 1
(09) Air Fuel Ratio Sensor and Oxygen Sensor Removal …..2
(12) Windshield Cracks on the Inside, a Reminder …………5
(14) SDI Interface Box and Self Shut Timer ………………….2
(14) 2014 Forester Select Monitor Operation …………………..2
(15) 2013 Legacy/Outback Navigation System Volume Adjustment …………………3
(15) WVX-34 Reminder………….4
(15) Wheel Locks ……………….5
(18) WQA-37 Information ……….3
SEOCONTENT-START
January 2013 TechTIPS Page 1
Subaru
Service and
Technical Support Line Newsletter
January 2013
The Subaru TechTIPS newsletter is intended for use by professional technicians ONLY. Articles are written to inform those technicians of conditions that may occur in some vehicles, or to provide information that could assist in the proper servicing of the vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do the job correctly and safely. If a condition is described, DO NOT assume that your vehicle has or will have that condition. Impreza, Legacy, Justy, Loyale, Outback, Forester, Subaru SVX, WRX, WRX STI, L.L. Bean, Baja, Tribeca, BRZ, XV Crosstrek and “Quality Driven” are Registered Trademarks.
HELPING TO ACHIEVE THE PREMIUM SERVICE EXPERIENCE
The international standard for excellence in Environmental Management Systems. Please recycle or dispose of automotive products in a manner that is friendly to our environment and in accordance with all local, state and federal laws and regulations.
ARTICLES CONTAINED
IN THIS ISSUE
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
SUBARU OF AMERICA, INC. IS
“ISO 14001 COMPLIANT”
CODE ARTICLE…………………..PAGE
(00) New STIS Releases from
12/01/2012 to 12/31/2012….6
(01) Additional Tie-Down Plug for 2012-13 Impreza Models….. 1
(09) Air Fuel Ratio Sensor and Oxygen Sensor Removal …..2
(12) Windshield Cracks on the Inside, a Reminder …………5
(14) SDI Interface Box and Self Shut Timer ………………….2
(14) 2014 Forester Select Monitor Operation …………………..2
(15) 2013 Legacy/Outback Navigation System Volume Adjustment …………………3
(15) WVX-34 Reminder………….4
(15) Wheel Locks ……………….5
(18) WQA-37 Information ……….3
Beginning with the VIN numbers listed in the chart below, additional plugs to be installed during PDI into the tie-down holes will be included with the plug set found in the glove box. These additional plugs will help prevent dust intrusion into the vehicle. The illustration provides the location ahead of the rear wheel arch on both sides of the vehicle. If needed, the plugs are available separately by ordering part number 90371CA010.
MODEL
TYPE
STARTING VIN NUMBER
Impreza and
XV Crosstrek
4-Door
010889
5-Door
802448
ADDITIONAL TIE-DOWN PLUG FOR 2012-13 IMPREZA AND XV CROSSTREK™ MODELS
01
Tie-Down Hole
January 2013 TechTIPS Page 2
When replacing a catalytic converter on any model, the A/F sensor and/or Oxygen sensor can be reused in most cases. After the converter has cooled down, spray the threaded portion of the sensor with penetrating oil and allow it to soak for at least one minute or more. Remove the sensor using appropriate special tool or box wrench. When installing the new sensor always apply a small amount of anti seize compound to the threaded portion only prior to installation. Torque the sensor to the proper specification (15.5 ft-lbs).
AIR FUEL RATIO SENSOR AND OXYGEN SENSOR REMOVAL
09
Should you have an SDI Interface Box that keeps powering down after 30 minutes or less, particularly a loaner unit from Nuispire, you must change the self shut timer to “OFF”. There is a very good chance that an ECM will be damaged if this happens during a system reflash. To access the menu to change your timer settings follow the procedure below.
SDI INTERFACE BOX AND SELF SHUT TIMER
14
Front oxygen(A/F) sensorRearoxygensensor
If you plug either the SDI box or Subaru Select Monitor in to a 2014 Forester and your current version is December 2012 or prior, it is possible to render the Rear Power Tailgate inoperative if you do not properly cycle the ignition switch off and on. You may also set a code B2514 (Power Tailgate Ignition Failure). To check your version of software, click on the Help button and “About Application” from the main menu screen of the Select Monitor. The Power Tailgate does not have a warning light in the combination meter. This code would appear in the Power Rear Gate Control Module. If this code is stored in memory perform “Clear Memory Mode”. Select Monitors that are updated to the current January 2013 version should not encounter this condition.
2014 FORESTER SELECT MONITOR OPERATION
14
• There are 4 choices to choose from in the self shut timer menu, 2 minutes, 10 minutes,
30 minutes or off
• Hold down the Menu and C keys to put the SDI box in standalone mode
• From the main menu screen choose function set up
• Scroll all the way down to the bottom using the up/down arrow keys
• Select self shut timer
• To change the time use the up/down arrow keys and make your selection. It is best
to set it to off so there is no chance of timing out during a test or a reflash
January 2013 TechTIPS Page 3
2013 LEGACY / OUTBACK, NAVIGATION SYSTEM VOLUME ADJUSTMENT
15
In the event you receive a customer inquiry or concern about adjusting the volume of the voice guidance on their navigation system, the following steps and screen shots will make it easy to adjust. This will help to clarify the procedure in the 2013 Legacy / Outback Navigation System Owner Manual. Feel free to copy and provide this information to your customers as needed. The initial volume setting has been changed (lowered) during production starting in January, 2013.
Step 1 – Push the MAP button to display the map screen.
Step 2 – Push the MENU button.
Step 3 – Press the MORE button (the vehicle must be stopped for this button to be active).
Step 4 – Press the SETTINGS button.
Continued…
WQA-37 INFORMATION
18
Please be advised of the following kit part numbers 64665SC040AP and 64665SC040AR both contain a Tack for the rear seatbelt. If this tack is broken during installation it is available separately under part number 64715SC060AP or 64715SC060AR. Please direct any parts related questions to the Parts Information Coordinators.
January 2013 TechTIPS Page 4
2013 LEGACY / OUTBACK, NAVIGATION SYSTEM VOLUME ADJUSTMENT (CONTINUED)
15
Step 5 – Press the SOUND and WARNINGS button.
Step 6 – Press the VOLUME button.
Step 7 – Press then move the cursor left then right to the desired volume setting.
Step 8 – After selecting the desired setting, push the MAP button again to complete the procedure.
WVX-34 REMINDER
18
As with any campaign, it is critical that all outlined procedures be followed exactly as written. In the case of WVX-34 Front Lower Control Arm (Transverse Link) Corrosion, a step that should never be skipped is the punch testing of the upper side of the control arms. Never assume that just because the bottom of the control arm (s) passed the punch test that the upper portion does not require testing (IT DOES.). Failure to test this area may result in not finding a weakness in this spot and lead to a failure of the control arm. If testing of this area has been neglected in the past, those vehicles need to return for additional inspection. Don’t put yourself, your dealership, your customer, or other drivers on the roadways at risk. Always follow all procedures in every campaign (or service bulletin) completely.
January 2013 TechTIPS Page 5
Investigations performed by the vendor in to Subaru Wheel Locks B321SFG000 have found that improper application resulted in the failure. Wheel locks are not to be used on steel wheels or spare wheels. The following information should be followed whenever wheel locks are installed.
WHEEL LOCKS
15
Notes and Cautions
For ease of installation and removal, the wheel lock should always be the last lug nut tightened on each wheel and should always be the first one removed.
Use of an impact wrench may result in permanent damage to the wheel lock and key.
Use of wheel locks are for alloy wheels only. Use of wheel locks on steel wheels or temporary spare wheels may result in the condition as shown.
• Remove one lug nut from each wheel. If the studs are dirty, clean them with a wire
brush prior to wheel lock installation
• By hand, install one lock on each wheel
• Using the special key supplied in the wheel lock set and a torque wrench, tighten the
wheel lock to the proper specification listed in the Service Manual for the vehicle you are working on
• Retain the lug nuts that were removed in the lock package for use on the spare wheel
if necessary
The Techline is beginning to see Authorization Requests submitted for windshield replacement where the glass is cracked on the inside of the vehicle. When cracked on the inside, it is often indicative of the wiper blade being dropped or allowed to slap back down onto the glass after clearing snow and ice or replacing a wiper blade / insert. This can easily be duplicated using a windshield that is already in need of replacement with damage in another area of the glass. The energy from the tip of the blade is transmitted into the glass through the outer layer of glass then the vinyl in the center and cracks the inside glass layer. These cracks will usually be found in the vicinity of where the wiper blade rests on the windshield. These types of failures are not stress cracks as often reported and not a matter for Warranty. The photo shows an example of this type of damage.
WINDSHIELD CRACKS ON THE INSIDE, A REMINDER
12
January 2013 TechTIPS Page 6
*** NOW YOU CAN E-MAIL YOUR TECHTIPS INPUT AND SUGGESTIONS TO: SERVICEINFO@SUBARU.COM ***
This is your chance to offer suggestions for use in future issues of TechTIPS! Make sure that if you e-mail us, you place in the subject line of your e-mail “For TechTIPS Newsletter”. Thank you!
MODEL:
YEAR:
VIN:
Description of situation encountered:
Your suggestion for repair procedure, product improvements, etc.:
Please attach separate sheets, if necessary. You may also want to include Service Manual diagrams or references, or your own drawings to assist in describing your suggestion. All information submitted becomes the property of Subaru of America, Inc. Permission is granted to Subaru of America, Inc. to print your name and suggestions in TechTIPS and other Subaru of America, Inc. publications. Mail items to: PO Box 6000, Cherry Hill, NJ 08034-6000.
Your Name: Signature:
Dealer’s Name: City:
Date: Dealer Code:
11-125-12; Technical Service Bulletin, DTCs P0365, P0366, P0390 and P0391. Misfire DTCs P0301, P0302, P0303 and P0304.
E551SSG200; Accessory Installation Guide, 2014 Forester Front Bumper Under Guards
SAJ; Troubleshooting Guide, Remote Engine Start Systems (2010-2013MY Legacy and Outback)
16-86-12; Technical Service Bulletin, Reprogramming for Illumination of AT Oil Temperature Warning Lamp
16-80-11R; Technical Service Bulletin, Oil Temperature Warning Lamp Flashing (Legacy, Outback & Tribeca) (revised)
H7110SG100; Accessory Installation Guide, 2014 Forester AC Power Outlet
NEW STIS RELEASES FROM 12/01/2012 TO 12/31/2012
00
2013 Calendar of
Subaru Holidays
President’s Day
Monday, February 18, 2013
Memorial Day
Monday, May 27, 2013
Independence Day
Thursday, July 4, 2013
Labor Day
Monday, September 3, 2013
Thanksgiving Day
Thursday, November 28, 2013
SUBARU TECHLINE
Monday – Thursday 8:30am to 6:30pm
Friday 10:30am to 5pm
Hours of Operation
SEOCONTENT-END
January 2013 – Tech Tips
- CEL Doctor: The ANCEL AD310 is one of the best-selling OBD II scanners on the market and is recommended by Scotty Kilmer, a YouTuber and auto mechanic. It can easily determine the cause of the check engine light coming on. After repairing the vehicle's problems, it can quickly read and clear diagnostic trouble codes of emission system, read live data & hard memory data, view freeze frame, I/M monitor readiness and collect vehicle information.
- Sturdy and Compact: Equipped with a 2.5 foot cable made of very thick, flexible insulation. It is important to have a sturdy scanner as it can easily fall to the ground when working in a car. The AD310 OBD2 scanner is a well-constructed mechanic tool with a sleek design. It weighs 12 ounces and measures 8.9 x 6.9 x 1.4 inches. Thanks to its compact design and light weight, transporting the device is not a problem. The buttons are clearly labelled and the screen is large and displays results clearly.
- Accurate Fast and Easy to Use: The AD310 scanner can help you or your mechanic understand if your car is in good condition, provides exceptionally accurate and fast results, reads and clears engine trouble emission codes in seconds after you fixed the problem. This device will let you know immediately and fix the problem right away without any car knowledge. No need for batteries or a charger, get power directly from the OBDII Data Link Connector in your vehicle.
- OBDII Protocols and Car Compatibility: Many cheap scan tools do not really support all OBD2 protocols. AD310 scanner as it can support all OBDII protocols such as KWP2000, J1850 VPW, ISO9141, J1850 PWM and CAN. This device also has extensive vehicle compatibility with 1996 US-based, 2000 EU-based and Asian cars, light trucks, SUVs, as well as newer OBD2 and CAN vehicles both domestic and foreign. Pls confirm with our customer service whether it is compatible with your vehicle before purchasing.
- Home Necessity and Worthy to Own: This is an excellent code reader to travel or home with as it weighs less and it is compact in design. You can easily slide it in your backpack as you head to the garage, or put it on the dashboard, this will be a great fit for you. The AD310 is not only portable, but also accurate and fast in performance. Moreover, it covers various car brands and is suitable for people who just need a code reader to check their car.
- UNDERSTAND YOUR CHECK ENGINE LIGHT – The ANCEL AD410 OBD2 scanner helps everyday drivers quickly read and clear engine-related fault codes, view code definitions, and understand why the check engine light is on before visiting a repair shop. With 42,000+ built-in DTC lookups, this car code reader helps reduce guesswork and makes basic vehicle diagnostics easier for beginners and DIY users
- FULL OBD2 DIAGNOSTICS MADE SIMPLE – More than a basic engine code reader, this OBD2 scanner diagnostic tool supports key OBDII functions including reading/clearing codes, live data, freeze frame, I/M readiness, O2 sensor test, EVAP test, vehicle information, and MIL status. It helps you check your car’s condition, verify repairs after the issue is fixed, and communicate with mechanics more confidently
- LIVE DATA & REAL-TIME VEHICLE INSIGHTS – View real-time engine data such as RPM, coolant temperature, fuel trim, oxygen sensor readings, and other available OBD2 parameters directly on the screen. These live data readings help you better understand how your vehicle is running, spot abnormal patterns, and make more informed repair decisions instead of relying only on a warning light
- SMOG CHECK READINESS AT A GLANCE – Use the I/M readiness function before a smog check or emissions inspection to see whether your vehicle’s monitors are ready. This OBD2 code scanner helps you confirm if recent repairs have brought the system back to a ready state, reducing the chance of failed inspections, retests, wasted trips, and unnecessary inspection fees
- WORKS WITH MOST OBD2 VEHICLES – Compatible with most 1996 and newer U.S.-based OBD2 cars, SUVs, and light trucks, as well as many 2000 and newer EU/Asian OBD2 vehicles. Supports major OBDII protocols including CAN, ISO9141, KWP2000, J1850 VPW, and J1850 PWM. This automotive diagnostic scanner is designed for wide vehicle coverage; please check compatibility with your vehicle before purchase
- 【Diagnose Check Engine Light in Seconds – No Mechanic Needed】The FOXWELL NT301 OBD2 scanner instantly reads & clears engine fault codes (DTCs) with one click. Simply plug into the 16-pin DLC port, turn ignition on, and get accurate results within seconds—No prior car knowledge required. Save hundreds on dealership fees by knowing exactly what’s wrong before you visit a shop. The #1 choice car scanner for DIYers and car owners who want to take control of their vehicle’s health
- 【Clear & Reset CEL with Confidence】Unlike cheap code readers that just erase codes temporarily, NT301 works like all professional vehicle code readers: It clears the check engine light only after you’ve fixed the underlying issue. If the problem isn’t fully repaired, the fault code will reappear. So you’ll never get a false pass. Use the foxwell scanner to verify your repair work and drive with peace of mind
- 【Sm-og Check Helper – Know Your Pass/Fail Status Before the Test】With dedicated one-click I/M readiness hotkeys and a simple Red-Yellow-Green LED indicator, you’ll instantly know if your vehicle is ready for annual testing. Built-in speaker provides clear audio feedback. No guesswork—just confidence before you head to the test center. One less thing to worry about when inspection day comes
- 【Advanced OBDII Modes – O2 Sensor & EVAP Leak Testing】NT301 go beyond basic code reading with enhanced OBD2 modes. Run an EVAP system leak check to assess fuel tank condition, and use the O2 sensor test to optimize air-fuel ratio, boosting fuel economy, cutting emissions, and saving you money at the pump. The code reader for cars and trucks is like having a mini em-issions lab in your glove box
- 【Live Data Graphing – Spot Engine Issues in Real Time】View and log live sensor data in easy-to-read graphs with this OBD2 scanner diagnostic tool. Monitor oxygen sensors, fuel trims, coolant temperature, RPM, and more to spot suspicious values instantly. This obd scanner gives you professional-grade insight without the pro price tag—a feature you won’t find on basic $20 car code readers
- Multi-Functions - Practical Multi-Functions OBD2 code reader features built-in OBD2 DTC lookup library, which help you to determine the cause of the engine light, read code, erase code, view freeze frame, I/M ready, vehicle information, data flow, real-time curve, get vehicle speed information, calculate load value, engine coolant temperature, get engine speed.
- Wide Capability - Supports 9 protocols compatible with most 1996 US-Based, 2000 EU-Based and Asian cars, and newer OBD II & CAN domestic or import vehicles. Supports 6 languages - English,German, Dutch, Spanish, French, Italian.
- 2.8" LCD Display - Designed with a clear display 2.8" Large LCD screen - white backlight and contrast adjustment. No need any battery or charger, OBD reader gets the power directly from your vehicle through the OBDII Data Link Connector.
- Compact Design - Car diagnostic scanner is equipped with a 2.5 feet long cable and made of a very thick flexible insulator.There are 6 buttons on OBD2 Scanner:scroll up/down,enter/exit and buttons that quick query VIN vehicle number& the DTC fault code.
- ABS / Airbag codes NOT Supported - It is able to read and clear check engine information which is part of OBDII system, but it cannot work with non-OBDII systems, including ABS / Airbag / Oil Service Light, etc.
- [Diagnose Like a Pro] BlueDriver Pro Next-Gen is a professional OBD2 scanner and diagnostic tool that helps you scan, understand, and clear vehicle trouble codes with confidence. Turn your phone into a powerful car diagnostic scanner—no guesswork, no unnecessary repairs.
- [Read and Clear More Codes Than Ever] Read and clear more codes than basic car code readers. Access enhanced diagnostics for Check Engine, ABS, SRS, Airbag, TPMS, Transmission, and more on supported vehicles, including expanded coverage on newer model years.
- [Verified Fixes and Real-Time Data] Get unlimited, technician-verified repair reports matched to your VIN, with definitions, causes, and confirmed fixes. Monitor live vehicle data as you drive, view freeze frames, check smog readiness, and analyze Mode 6 test results.
- [Expanded Make & Model Coverage] Optimized for today’s vehicles with strong support for GM, Ford, Stellantis (RAM, Jeep, Chrysler), Toyota, Honda, Nissan, Mazda, Subaru, Hyundai, Mercedes-Benz, BMW, and VW. Enhanced communication on select 2024+ Nissan and Mazda models (see compatibility chart).
- [Gas Vehicles 1996+ & Select Light-Duty Trucks] Works with all gas-powered vehicles made in 1996 or newer, plus select light-duty trucks and diesels, including F-250, RAM 2500, Silverado, and Sierra. Built for daily drivers, family vehicles, and real-world truck use.
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