November 9, 2023 NHTSA CAMPAIGN NUMBER: 23V755000
Switch Failure May Cause Loss of Rearview Image
An inoperative inhibitor switch may prevent the reverse lights from illuminating and the rearview camera image from displaying, increasing the risk of a crash.
NHTSA Campaign Number: 23V755
Manufacturer Subaru
of America, Inc.
Components POWER TRAIN
Potential Number of Units Affected 95,830
Summary
Subaru of America, Inc. is recalling certain model year 2021 Crosstrek, 2022 Forester, 2021-2023 Legacy, and Outback vehicles. An insufficient weld may allow water to enter the inhibitor switch, causing it to fail.
Remedy
Dealers will replace the inhibitor switch, free of charge. Owner notification letters were mailed January 8, 2024. Owners may contact Subaru customer service at 1-800-782-2783. Subaru’s number for this recall is WRQ-23.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Subaru has a Recall
Subaru of America, Inc. (Subaru) has initiated a safety recall for certain 2021 model year Crosstrek vehicles, certain 2022 model year Forester, and certain 2021-2023 model year Legacy and Outback vehicles.
Description of the Defect and Safety Risk
The vehicles included in this recall may contain an inhibitor switch that was manufactured with an insufficient weld between the switch stator and cover which may allow water intrusion.
Over time, moisture intrusion may cause the inhibitor switch to become inoperative. An inoperative inhibitor switch may result in the backup lamps not illuminating when in reverse gear, the rear-view monitor not displaying, the transmission gear select indicator in the instrument panel not being displayed, or inability to start the engine.
Remedy
For all the potentially affected vehicles, Subaru dealers will replace the inhibitor switch with a new one at no cost to the customer. The recall repair procedure will be forthcoming in a subsequent subarunet announcement.
Affected Vehicles
A total of 95,830 U.S. vehicles will be affected by this recall, as listed below. Not all vehicles in the production range listed below are affected by this recall. Coverage must be confirmed by using the Vehicle Coverage Inquiry function on subarunet.com prior to repair. This information will be available later today.
NUMBER: WRQ-23
DATE: 12/12/23
REVISED: 01/31/24
NHTSA: 23V-755
| APPLICABILITY: | 2021MY Crosstrek 2022MY Forester 2021-23MY Legacy 2021-23MY Outback |
| SUBJECT: | Safety Recall – Transmission Inhibitor Switch Replacement |
Subaru of America, Inc. (Subaru) has initiated a safety recall for certain 2021 model year Crosstrek vehicles, certain 2022 model year Forester, and certain 2021-2023 model year Legacy and Outback vehicles.
DESCRIPTION OF THE DEFECT AND SAFETY RISK:
The vehicles included in this recall may contain an inhibitor switch that was manufactured with an insufficient weld between the switch stator and cover which may allow water intrusion.
Over time, moisture intrusion may cause the inhibitor switch to become inoperative. An inoperative inhibitor switch may result in the backup lamps not illuminating when in reverse gear, the rear-view monitor not displaying, the transmission gear select indicator in the instrument panel not being displayed, or inability to start the engine.
REMEDY:
For all the potentially affected vehicles, Subaru dealers will replace the inhibitor switch with a new one at no cost to the customer.
AFFECTED VEHICLES:
A total of 95,830 U.S. vehicles will be affected by this recall, as listed below. Not all vehicles in the production range listed below are affected by this recall. Coverage must be confirmed by using the Vehicle Coverage Inquiry function on subarunet.com prior to repair.
| Model Year | Carline | Production Date Range |
| 2021 | Crosstrek | February 8, 2021 – July 30, 2021 |
| 2022 | Forester | July 26, 2021 – July 27, 2021 |
| 2021-2023 | Legacy | March 18, 2021 – August 25, 2022 |
| 2021-2023 | Outback | March 17, 2021 – May 16, 2022 |
RETAILER RESPONSIBILITY:
Please be advised that it is a violation of Federal law for a dealer to deliver a new motor vehicle covered by a recall under a sale or lease until the defect is remedied. Therefore, any Authorized Subaru Retailer failing to perform the applicable service procedures to correct all affected vehicles in their inventory prior to the vehicle being placed in service may be subject to civil penalties of up to $26,315 per violation (i.e., for each vehicle), as provided in 49 CFR §578.6 and will also be in breach of the Subaru Dealer Agreement.
Any vehicles listed in any recall/campaign that are in retailer stock must be:
- Immediately identified.
- Tagged or otherwise marked to prevent their delivery or use prior to repair.
- Repaired in accordance with the repair procedures outlined in the Product Campaign Bulletin.
Retailers are to promptly perform the applicable service procedures, to correct all affected vehicles in their inventory (used, demo & SSLP). Whenever a vehicle subject to this recall is taken into retailer inventory necessary steps should be taken to ensure the recall correction has been made before selling or releasing the vehicle.
OWNER NOTIFICATION:
Subaru will notify affected vehicle owners by first class mail on January 8, 2024. Retailers will be advised when owner notification is scheduled.
PART INFORMATION:
| Kit Part Description | Qty | Kit Part Number |
| SWITCH -INHIBITOR KIT | 1 | X31918AA120 |
| Kit Components | ||
| Part Description | Qty | Image |
| SWITCH-INHIBITOR | 1 | |
| STR PIN-5X22 | 1 | |
NOTE: These parts are available for order through PRIME only.
REQUIRED TOOLS:
| Tool Description | Details |
| REMOVER-PIN (Part Number: 99804AN070) | For removing the spring pin. |
| 5mm pin punch (Tip diameter 4.8mm) | For installing the spring pin. |
| 4mm pin punch (Tip diameter 4.0mm) or SST: Stopper Pin (Part Number: 499267300) | For adjusting the inhibitor switch. |
| M5x10mm bolt | For spring pin insertion guide. |
| 3M 401 Masking Tape (or equivalent) | For protecting the gear selector cable boot. |
NOTE: The Pin Removal Tool (99804AN070) will be automatically shipped to all retailers.
CAUTION: Due to the limited supply of the Pin Removal Tool (99804AN070), it is vital to refrain from using any power tools in conjunction with the Pin Removal Tool. The use of power tools will cause damage to the tool and replacements are currently on backorder status.
COMPONENT CONFIGURATION:
SERVICE PROCEDURE:
The following service procedure has been outlined in a Work Tips Video for additional Technician reference.
STEP 1: Apply the electronic park brake by pulling the switch in the upward direction.
STEP 2: Using a plastic trim tool, remove the rubber pad located in front of the gear selector.
STEP 3: Insert a small screwdriver into the round hole located under the rubber pad. This will release the gear selector lock.
Move the gear selector into the Neutral position.
STEP 4: Refer to the applicable Service Manual and review: General Description > Repair Contents > Action required before & after Battery Disconnect. Additionally, record any stored seat position(s) before proceeding. Relearn any seat position memory after work is complete. If the power rear gate (PRG) height has been customized, that position must also be noted and relearned.
STEP 5: CARFULLY disconnect the negative battery cable from the battery sensor.
STEP 6: Lift the vehicle following the procedures specified by the lift manufacturer.
STEP 7: Cover the rubber gear selector cable boot with masking tape to prevent any damage during the next steps. Refer to the Work Tips Video at 00:00.
NOTE: 3M™ High Performance Green Masking Tape 401+ or equivalent can be used for this procedure.
STEP 8: Prepare the pin removal tool (99804AN070) by turning the threaded portion of the tool counterclockwise to allow room for installation.
STEP 9: Install the pin removal tool over the spring pin located on the gear selector arm. The notched side should be facing the transmission case. Slowly turn the threaded portion clockwise by hand until the driving pin of the tool is aligned with the spring pin.
CAUTION: CONFIRM the drive pin and the hole located on the top of the removal tool are aligned with the spring pin. Any applied pressure without proper alignment may cause damage.
STEP 10: Using HAND TOOLS ONLY, tighten the threaded portion of the removal tool until the spring pin is fully removed. Discard the spring pin once it is fully removed. DO NOT reuse the spring pin.
CAUTION: Due to the limited supply of the Pin Removal Tool (99804AN070), it is vital to refrain from using any power tools in conjunction with the Pin Removal Tool. The use of power tools will cause damage to the tool and replacements are currently on backorder status.
STEP 11: Loosen the removal tool and remove it from the shifter arm.
STEP 12: Using a marker or paint pen, make an alignment mark on the cable bracket and cable plate as show in the right image. This mark will be utilized in further steps.
STEP 13: Remove the two retaining bolts and remove the cable bracket.
CAUTION: DO NOT remove the cable plate.
STEP 14: Remove the gear selector cable and shifter arm together from the shifter arm shaft.
CAUTION: It is possible for the shifter arm to be stuck to the shifter arm shaft. A small pry bar or screwdriver can be used to assist the release of the shifter arm. DO NOT apply any excessive force to the gear selector cable.
CAUTIONS WHEN REMOVING AND INSTALLING THE GEAR SELECTOR CABLE:
DO NOT apply an impact or a load to part (a) of the gear selector cable shown in the picture below. Doing so may damage the resin guide pipe inside the boot.
If the resin guide pipe is damaged, the inner cable can become slackened when operating the gear selector lever and the shifter arm become inoperative. As a result, the shift positions of the gear selector lever and the inhibitor switch do not match, causing malfunctions such as an engine no crank/no start condition.
Due to the resin guide pipe and the inner cable being unable to be seen, CAREFULLY remove and install the gear selector cable.
STEP 15: Disconnect the inhibitor switch electrical connector. Remove the two mounting bolts for the inhibitor switch.
STEP 16: Remove and discard the original inhibitor switch.
TIP: The inhibitor switch may be difficult to separate from the shaft. Slightly rocking the switch back and forth can help make removal easier if this occurs.
STEP 17: Install the new inhibitor switch. Maintain proper alignment with the shifter arm shaft. Refer to Work Tips Video at 01:33.
STEP 18: Connect the electrical connector. Install the two mounting bolts hand tight only. The bolts will be torqued after a final adjustment is made.
STEP 19: Slightly pull the gear selector cable toward the rear of the vehicle and install the shifter arm onto the shaft.
CAUTION: DO NOT apply excessive pressure to part (a) of the gear selector cable shown below.
STEP 20: Install the cable bracket using the alignment marks made in Step 13. Torque the mounting bolts to 18Nm (13ft-lbs.).
CAUTION: DO NOT install the cable bracket in the opposite position. Doing so will damage the gear selector cable.
STEP 21: Align the shifter arm hole and the shaft hole.
TIP: Inserting a bolt (M5x10mm) can help prevent any misalignment of the holes. The bolt can be secured with masking tape to prevent the bolt from falling out during pin installation.
STEP 22: Prepare the new spring pin by securing it to the tip of a 5mm punch using masking tape or a piece of rubber tubing.
STEP 23: Install the new spring using a hammer. The spring is completely installed when the pin protrusion is equal on both sides.
CAUTION: Take particular care to not misalign the shifter arm and shaft holes during installation.
DO NOT hit the surrounding components with the hammer.
STEP 24: Remove the masking tape from the gear selector cable.
STEP 25: Align the shifter arm hole and the inhibitor switch hole and insert SST 499267300 or a 4mm punch. Tighten the two inhibitor switch mounting bolts to 5Nm (4 ft-lbs. or 44 inch-lbs.). The tool or punch can then be removed.
STEP 26: Lower the vehicle as per the lift manufacturer’s instructions.
STEP 27: Reconnect the negative battery cable to the battery sensor. Torque to 7.5Nm (5.5ft.-lbs. or 66inch-lbs.) while supporting the sensor with the other hand as outlined in the applicable Service Manual under: STARTING/CHARGING SYSTSEMS > Battery Sensor.
STEP 28: Engage the electronic parking brake and perform the following function tests.
NOTE: If any of the following function tests results indicate improper operation, repeat the alignment procedure outlined in Step 25 followed by the function tests below.
A. With the ignition on, depress the brake pedal and move the gear selector to all positions while confirming the gear indicated positions on the combination meter match.
B. Confirm the illumination on the gear selector is functioning properly in all shift positions even if the selector is rocked back and forth in each.
C. Confirm the engine can be started in both the Park and Nuetral positions, even if the selector is pulled (in Park) or pushed (in Neutral) toward Reverse without pressing the select lever button.
D. Without depressing the brake, apply slight pressure to the gear selector in all gears. Confirm the gear selection cannot be changed without depressing the brake , with the exception of Drive and Neutral. Confirm the gear selector will not move from Park using only the select lever button.
E. Confirm the gear selector has smooth operation and is not binding in anyway.
CALIFORNIA “VEHICLE EMISSION RECALL – PROOF OF CORRECTION” CERTIFICATE
The California Air Resources Board and the Department of Motor Vehicles Registration/Recall Program requires that all emission related Recall/Campaign or Service Program repairs be completed before a vehicle registration is renewed. Please provide owners of vehicles registered in the state of California a completed “Vehicle Emission Recall – Proof of Correction” certificate. Vehicle owners should be advised to retain this certificate because the California Department of Motor Vehicles may require they provide proof this service program repair has been completed. Additional certificates are available through normal parts ordering channels using part number MSA6P1301. Quantity 1 = 1 booklet of 50 certificates.
SERVICE PROGRAM IDENTIFICATION LABEL:
Type or print the necessary information on a Campaign Identification Label. The completed label should be attached to the vehicle’s upper radiator support.
IMPORTANT SAFETY RECALL
This notice applies to the VIN identified in the address section printed below
Subaru Safety Recall WRQ-23
NHTSA ID 23V-755
January 2024
Dear Subaru Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
SUBARU OF AMERICA, INC. has decided that a defect, which relates to motor vehicle safety, exists in certain 2021 model year Crosstrek vehicles, certain 2022 model year Forester, and certain 2021-2023 model year Legacy and Outback vehicles.
You received this notice because our records indicate that you currently own one of these vehicles.
DESCRIPTION OF THE DEFECT AND SAFETY RISK
The inhibitor switch on your vehicle may have been manufactured with an insufficient weld between the switch stator and cover which may allow water intrusion.
Over time, moisture intrusion may cause the inhibitor switch to become inoperative. An inoperative inhibitor switch may result in the backup lamps not illuminating when in reverse gear, the rear-view monitor not displaying, the transmission gear select indicator in the instrument panel not being displayed, or inability to start the engine, each of which increases the risk of a crash.
WHAT SUBARU WILL DO
Subaru will replace the inhibitor switch with a new one at no cost to you.
WHAT YOU SHOULD DO
Please contact your Subaru retailer (dealer) immediately for an appointment to have this repair performed, at no cost to you.
If you notice that the backup lamps are not illuminating when in reverse gear, the rear-view monitor is not displaying, the transmission gear select indicator in the instrument panel is not being displayed, or you cannot start the engine in your vehicle, please have your vehicle inspected by your Subaru retailer immediately.
HOW LONG WILL THE REPAIR TAKE?
The time required to perform this repair is less than 40 minutes. However, it may be necessary to leave your vehicle for a longer period of time on the day of your scheduled appointment to allow your Subaru retailer flexibility in scheduling.
CALIFORNIA REGISTERED OWNERS
The California Air Resources Board requires that emission-related campaigns be completed prior to California’s vehicle registration renewal process; without this repair, you will not be able to register your vehicle during your next annual registration. Upon completion of this campaign, your California dealer will complete and provide you a “Proof of Correction Certificate.” If required, present the certificate to the California Department of Motor Vehicles (the “DMV”) when renewing your California registration as proof of campaign completion. If the DMV does not request the certificate, we recommend that you keep it for your records.
In addition, the State of California requires that every vehicle must pass an emission test (SMOG Check) every two years and before it is sold. Without the service we are providing at no charge, your vehicle may not pass this test.
OWNER INFORMATION
Government regulations require that recall notifications be sent to the last known owner of record. That information is based primarily on state registration and title data. If you are a lessor of this vehicle, federal regulations require you to forward this notice to your lessee within ten days.
If you have moved or sold your vehicle, please go to https://www.subaru.com/support/customersupport.html to send us your information.
IF YOU HAVE PREVIOUSLY PAID FOR A REPAIR
If you have already paid for repairs associated with this condition, you may be eligible for reimbursement. Reimbursement consideration will be based on the amount an authorized Subaru retailer in your area would charge for the same repair.
Please send the original service repair order, which has the name of the repair facility, date of repair, mileage at the time of repair, complete 17-digit vehicle identification number (VIN), and your name, with correct mailing address and telephone number to the address listed below.
Subaru of America, Inc.
Customer Advocacy Department, Attention: WRQ-23 Recall
P.O. Box 9103, Camden, NJ 08101-9877
Please send original receipts only and retain a photocopy for your records. Please be assured that we will attempt to process your reimbursement request as quickly as possible, but it may take up to 60 days for this process to be completed.
IF YOU NEED FURTHER ASSISTANCE:
To locate the nearest Subaru retailer, you can access our website at www.subaru.com and select ‘Find a Retailer.’
For additional information, please go to: http://www.wrq23.service-campaign.com.
If you need additional assistance, please contact us directly:
- By e-mail: Go to www.subaru.com and select “Customer Support”
- By telephone: 1-844-373-6614
Monday through Friday between 8:00 a.m. and 7:00 p.m. ET
- By U.S. Postal mail: Write us at Subaru of America, Inc.
Attn: Customer Advocacy Department
P.O. Box 9103, Camden, NJ 08101-9877
To subscribe to the NHTSA Recall Notification email System, please go to: https://www-odi.nhtsa. dot.gov/nhtsa/subscriptions.
Please contact us immediately if the Subaru retailer fails or is unable to make the necessary repairs free of charge.
You may also contact the Administrator, National Highway Traffic Safety Administration (NHTSA), 1200 New Jersey Ave., SE, Washington, DC 20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to http://www.NHTSA.gov if you believe the Subaru retailer has failed or is unable to remedy your vehicle without charge within a reasonable amount of time.
Your continued satisfaction with your Subaru is important to us. Please understand that we have taken this action in the interest of your safety and your vehicle’s proper operation. We sincerely apologize for any inconvenience this matter may cause and urge you to schedule an appointment as soon as possible.
Sincerely,
Subaru of America, Inc.
A subsidiary of SUBARU CORPORATION
Chronology :
June 2021 – Subaru received the first technical report from the U.S. market indicating ‘D’ or ‘R’ was not displayed on the combination meter when in drive or reverse ranges, respectively. After examining the part, no abnormality was found.
June 16, 2021 – Supplier rotated the welding jig out of the production process under normal maintenance.
July 2021 – June 2022 – Additional failed parts were collected for further investigation. While most did not find a conclusive cause, later parts collected began to show signs of water intrusion.
June 2022 – September 2022 – The supplier conducted testing to reproduce the failure mode. The cause was determined to be a defect in the welding jig used from February to June 2021.
August 2022 – July 2023 – Subaru continued to monitor field data. During this period, seven (7) new nondealer field reports were submitted and all non-dealer field reports, including those prior to this period, involved alleged symptoms such as check engine light illumination or inability to start the engine and no cases indicated a crash or injury.
July 2023 – October 2023 – Subaru escalated this topic for further consideration of field action after a data analysis predicted an increasing upward trend in claims. Following escalation, Subaru determined the extent of potential symptoms that could be caused by an inoperable inhibitor switch. Based on the results of this multidisciplinary review, Subaru reassessed this topic for safety and noncompliance implications.
November 2, 2023 – Out of an abundance of caution, Subaru decided to conduct a voluntary safety recall.
Subaru is aware of twelve (12) technical reports in the U.S. market. Subaru is not aware of any crashes or injuries resulting from this condition.
8 Affected Products
Vehicles
8 Associated Documents
Defect Notice 573 Report
RCLRPT-23V755-1084.PDF 217.983KB
Recall Acknowledgement
RCAK-23V755-9669.pdf 702.088KB
Manufacturer Notices(to Dealers,etc)
RCMN-23V755-0880.pdf 987.235KB
Manufacturer Notices(to Dealers,etc) – Date: December 4, 2023 UPDATE: WRQ-23 Inhibitor Switch Replacement
RCMN-23V755-3946.pdf 194.852KB
Remedy Instructions and TSB
RCRIT-23V755-0141.pdf 2674.033KB
ISSUED Owner Notification Letter(Part 577)
RCONL-23V755-3586.pdf 759.769KB
Miscellaneous Document – In-Vehicle/In-App Communication – Safety Recall Reminder
RMISC-23V755-2193.pdf 114.865KB
Remedy Instructions and TSB – Safety Recall – Transmission Inhibitor Switch Replacement
RCRIT-23V755-2669.pdf 2654.775KB
Latest Recalls Documents
NHTSA ID Number: 10249608
Manufacturer Communication Number: WRQ-23R
Summary
Subaru of America, Inc. (Subaru) has initiated a safety recall for certain 2021 model year Crosstrek vehicles, certain 2022 model year Forester, and certain 2021-2023 model year Legacy and Outback vehicles.
1 Associated Document
Manufacturer Communications
NUMBER: WRQ-23R
DATE: 12/12/23
REVISED: 01/31/24
NHTSA: 23V-755
MC-10249608-0001.pdf 2673.926KB
NHTSA ID Number: 10248186
Manufacturer Communication Number: SubaruNet Announ
Summary
Inhibitor Switch Replacement tool will be automatically shipped to each retailer.
1 Associated Document
Manufacturer Communications
Date: December 4, 2023
UPDATE: WRQ-23 Inhibitor Switch Replacement
MC-10248186-0001.pdf 194.852KB
No products found.
SEOCONTENT-START
Date: 1/11/2024
In-Vehicle/In-App Communication – Safety Recall Reminder
NHTSA ID: 23V-755
Subaru Recall ID: WRQ23
Applicability: 2021 model year Crosstrek, 2024 model year Impreza, 2022 model year Forester, 2021-2023 model year Legacy, 2021-2023 model year Outback
Recall issue: Inhibitor switch replacement
Text:
**************************************************************************************************************
Bulletin Number: WRQ-23; Date: 12/12/23 Page 1 of 18
PRODUCT CAMPAIGN BULLETIN
Continued…
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They are written to inform those technicians of conditions that may occur in some vehicles, or to provide information that could assist in the proper servicing of the vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do the job correctly and safely. If a condition is described, DO NOT assume that this Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Subaru of America, Inc. is ISO 14001 Compliant
ISO 14001 is the international standard for excellence in Environmental Management Systems. Please recycle or dispose of automotive products in a manner that is friendly to our environment and in accordance with all local, state and federal laws and regulations.
APPLICABILITY: 2021MY Crosstrek
2022MY Forester 2021-23MY Legacy 2021-23MY Outback SUBJECT: Safety Recall – Transmission Inhibitor Switch Replacement
NUMBER: WRQ-23 DATE: 12/12/23 NHTSA: 23V-755 Subaru of America, Inc. (Subaru) has initiated a safety recall for certain 2021 model year Crosstrek vehicles, certain 2022 model year Forester, and certain 2021-2023 model year Legacy and Outback vehicles. DESCRIPTION OF THE DEFECT AND SAFETY RISK:
The vehicles included in this recall may contain an inhibitor switch that was manufactured with an
insufficient weld between the switch stator and cover which may allow water intrusion.
Over time, moisture intrusion may cause the inhibitor switch to become inoperative. An inoperative inhibitor switch may result in the backup lamps not illuminating when in reverse gear, the rear-view monitor not displaying, the transmission gear select indicator in the instrument panel not being displayed, or inability to start the engine. REMEDY:
For all the potentially affected vehicles, Subaru dealers will replace the inhibitor switch with a new
one at no cost to the customer. AFFECTED VEHICLES:
A total of 95,830 U.S. vehicles will be affected by this recall, as listed below. Not all vehicles in the production range listed below are affected by this recall. Coverage must be confirmed by using the Vehicle Coverage Inquiry function on subarunet.com prior to repair.
Model Year Carline Production Date Range
2021 Crosstrek February 8, 2021 – July 30, 2021
2022 Forester July 26, 2021 – July 27, 2021
2021-2023 Legacy March 18, 2021 – August 25, 2022
2021-2023 Outback March 17, 2021 – May 16, 2022
ATTENTION: GENERAL MANAGER 🞏 PARTS MANAGER 🞏 CLAIMS PERSONNEL 🞏 SERVICE MANAGER 🞏
IMPORTANT – All
Service Personnel Should Read and Initial in the boxes provided, right.
© 2023 Subaru of America, Inc. All rights reserved. RETAILER RESPONSIBILITY: Please be advised that it is a violation of Federal law for a dealer to deliver a new motor vehicle covered by a recall under a sale or lease until the defect is remedied. Therefore, any Authorized Subaru Retailer failing to perform the applicable service procedures to correct all affected vehicles in their inventory prior to the vehicle being placed in service may be subject to civil penalties of up to $26,315 per violation (i.e., for each vehicle), as provided in 49 CFR §578.6 and will also be in breach of the Subaru Dealer Agreement. Any vehicles listed in any recall/campaign that are in retailer stock must be:
• Immediately identified.
• Tagged or otherwise marked to prevent their delivery or use prior to repair.
• Repaired in accordance with the repair procedures outlined in the Product Campaign Bulletin. Retailers are to promptly perform the applicable service procedures, to correct all affected vehicles in their inventory (used, demo & SSLP). Whenever a vehicle subject to this recall is taken into retailer inventory necessary steps should be taken to ensure the recall correction has been made before selling or releasing the vehicle. OWNER NOTIFICATION:
Subaru will notify affected vehicle owners by first class mail on January 8, 2024. Retailers will be advised when owner notification is scheduled. PART INFORMATION: Kit Part Description Qty Kit Part Number SWITCH -INHIBITOR KIT 1 X31918AA120 Kit Components
Part Description Qty Image SWITCH-INHIBITOR 1 STR PIN-5X22 1 NOTE: These parts are available for order through PRIME only. Continued…
Bulletin Number: WRQ-23; Date: 12/12/23 Page 2 of 18 REQUIRED TOOLS: Tool Description Image Details REMOVER-PIN
(Part Number: 99804AN070) For removing the spring pin. 5mm pin punch (Tip diameter 4.8mm) For installing the spring pin. 4mm pin punch (Tip diameter 3.8mm)
or
SST: Stopper Pin (Part Number: 499267300) For adjusting the inhibitor switch. M5x10mm bolt For spring pin insertion guide. 3M 401 Masking Tape (or equivalent) For protecting the gear selector cable boot. NOTE: The Pin Removal Tool (99804AN070) will be automatically shipped to all retailers. Continued…
Bulletin Number: WRQ-23; Date: 12/12/23 Page 3 of 18 COMPONENT CONFIGURATION: Spring Pin Continued…
Bulletin Number: WRQ-23; Date: 12/12/23 Page 4 of 18 SERVICE PROCEDURE:
The following service procedure has been outlined in a Work Tips Video for additional Technician reference. Work Tips Video STEP 1: Apply the electronic park brake by pulling the switch in the upward direction. STEP 2: Using a plastic trim tool, remove the rubber pad located in front of the gear selector. STEP 3: Insert a small screwdriver into the round hole located under the rubber pad. This will release the gear selector lock. Move the gear selector into the Neutral position. Continued…
Bulletin Number: WRQ-23; Date: 12/12/23 Page 5 of 18 STEP 4: Refer to the applicable Service Manual and review: General Description > Repair Contents > Action required before & after Battery Disconnect. Additionally, record any stored seat position(s) before proceeding. Relearn any seat position memory after work is complete. If the power rear gate (PRG) height has been customized, that position must also be noted and relearned. STEP 5: CARFULLY disconnect the negative battery cable from the battery sensor. STEP 6: Lift the vehicle following the procedures specified by the lift manufacturer. STEP 7: Cover the rubber gear selector cable boot with masking tape to prevent any damage during the next steps. Refer to the Work Tips Video at 00:00. NOTE: 3M™ High Performance Green Masking Tape 401+ or equivalent can be used for this procedure. STEP 8: Prepare the pin removal tool (99804AN070) by turning the threaded portion of the tool counterclockwise to allow room for installation. STEP 9: Install the pin removal tool over the spring pin located on the gear selector arm. The notched side should be facing the transmission case. Slowly turn the threaded portion clockwise by hand until the driving pin of the tool is aligned with the spring pin. Continued…
Bulletin Number: WRQ-23; Date: 12/12/23 Page 6 of 18 CAUTION: CONFIRM the drive pin and the hole located on the top of the removal tool are aligned with the spring pin. Any applied pressure without proper alignment may cause damage. STEP 10: Using HAND TOOLS ONLY,
tighten the threaded portion of the removal tool until the spring pin is fully removed. Discard the spring pin once it is fully removed. DO NOT reuse the spring pin. STEP 11: Loosen the removal tool and remove it from the shifter arm. STEP 12: Using a marker or paint pen, make an alignment mark on the cable bracket and cable plate as show in the right image. This mark will be utilized in further steps. Continued…
Bulletin Number: WRQ-23; Date: 12/12/23 Page 7 of 18 STEP 13: Remove the two retaining bolts and remove the cable bracket. CAUTION: DO NOT remove the cable plate. STEP 14: Remove the gear selector cable and shifter arm together from the shifter arm shaft. CAUTION: It is possible for the shifter arm to be stuck to the shifter arm shaft. A small pry bar or screwdriver can be used to assist the release of the shifter arm. DO NOT apply any excessive force to the gear selector cable. Continued…
Bulletin Number: WRQ-23; Date: 12/12/23 Page 8 of 18 CAUTIONS WHEN REMOVING AND INSTALLING THE GEAR SELECTOR CABLE: DO NOT apply an impact or a load to part (a) of the gear selector cable shown in the picture below. Doing so may damage the resin guide pipe inside the boot. If the resin guide pipe is damaged, the inner cable can become slackened when operating the gear selector lever and the shifter arm become inoperative. As a result, the shift positions of the gear selector lever and the inhibitor switch do not match, causing malfunctions such as an engine no crank/no start condition. Due to the resin guide pipe and the inner cable being unable to be seen, CAREFULLY remove and install the gear selector cable. STEP 15: Disconnect the inhibitor switch electrical connector. Remove the two mounting bolts for the inhibitor switch. Continued…
Bulletin Number: WRQ-23; Date: 12/12/23 Page 9 of 18 STEP 16: Remove and discard the original inhibitor switch.
TIP: The inhibitor switch may be difficult to separate from the shaft. Slightly rocking the switch back and forth can help make removal easier if this occurs. STEP 17: Install the new inhibitor switch. Maintain proper alignment with the shifter arm shaft. Refer to Work Tips Video at 01:33. STEP 18: Connect the electrical connector. Install the two mounting bolts hand tight only. The bolts will be torqued after a final adjustment is made. Continued…
Bulletin Number: WRQ-23; Date: 12/12/23 Page 10 of 18 STEP 19: Slightly pull the gear selector cable toward the rear of the vehicle and install the shifter arm onto the shaft.
CAUTION: DO NOT apply excessive pressure to part (a) of the gear selector cable shown below. STEP 20: Install the cable bracket using the alignment marks made in Step 13. Torque the mounting bolts to 18Nm (13ft-lbs.). CAUTION: DO NOT install the cable bracket in the opposite position. Doing so will damage the gear selector cable. Continued…
Bulletin Number: WRQ-23; Date: 12/12/23 Page 11 of 18 STEP 21: Align the shifter arm hole and the shaft hole. TIP: Inserting a bolt (M5x10mm) can help prevent any misalignment of the
holes. The bolt can be secured with masking tape to prevent the bolt from falling out during pin installation. STEP 22: Prepare the new spring pin by securing it to the tip of a 5mm punch using masking tape or a piece of rubber tubing. STEP 23: Install the new spring using a hammer. The spring is completely installed when the pin protrusion is equal on both sides. CAUTION: Take particular care to not misalign the shifter arm and shaft holes during installation.
DO NOT hit the surrounding components with the hammer. Continued…
Bulletin Number: WRQ-23; Date: 12/12/23 Page 12 of 18 STEP 24: Remove the masking tape from the gear selector cable. STEP 25: Align the shifter arm hole and the inhibitor switch hole and insert SST 499267300 or a 4mm punch. Tighten the two inhibitor switch mounting bolts to 5Nm (4 ft-lbs. or 44 inch-lbs.). The tool or punch can then be removed. STEP 26: Lower the vehicle as per the lift manufacturer’s instructions. STEP 27: Reconnect the negative battery cable to the battery sensor. Torque to 7.5Nm (5.5ft.-lbs. or 66inch-lbs.) while supporting the sensor with the other hand as outlined in the applicable Service Manual under: STARTING/CHARGING SYSTSEMS > Battery Sensor. STEP 28: Perform the follwing function tests.
A. With the ignition on, depress the brake pedal and move the gear selector to all positions while confirming the gear indicated positions on the combination meter match.
B. Confirm the illumination on the gear selector is functioning properly.
C. Confirm the engine can be started in both the Park and Nuetral positions.
D. Confirm the gear selector cannot be operated wihout depressing the brake pedal. Continued…
Bulletin Number: WRQ-23; Date: 12/12/23 Page 13 of 18 CALIFORNIA “VEHICLE EMISSION RECALL – PROOF OF CORRECTION” CERTIFICATE
The California Air Resources Board and the Department of Motor Vehicles Registration/Recall Program requires that all emission related Recall/Campaign or Service Program repairs be completed before a vehicle registration is renewed. Please provide owners of vehicles registered in the state of California a completed “Vehicle Emission Recall – Proof of Correction” certificate. Vehicle owners should be advised to retain this certificate because the California Department of Motor Vehicles may require they provide proof this service program repair has been completed. Additional certificates
are available through normal parts ordering channels using part number MSA6P1301. Quantity 1 = 1 booklet of 50 certificates. SERVICE PROGRAM IDENTIFICATION LABEL:
Type or print the necessary information on a Campaign Identification Label. The completed label should be attached to the vehicle’s upper radiator support. Additional labels are available through normal parts ordering channels. The part number is MSA6P1302, which comes as one sheet of 20 labels. Continued…
Bulletin Number: WRQ-23; Date: 12/12/23 Page 14 of 18 CLAIM REIMBURSEMENT AND ENTRY PROCEDURES:
Credit to perform this recall will be based on properly completed repair order information. Retailers may submit claims through Subarunet.com. Labor Description Labor Operation # Labor Time Fail Code INHIBITOR SWITCH R&R A103-791 0.6H WRQ-23 NOTE: Up to 50 cents can be claimed in sublet for materials used. IMPORTANT REMINDERS:
• SOA strongly discourages the printing and/or local storage of service information as previously released information and electronic publications may be updated at any time. • Always check for any open recalls or campaigns anytime a vehicle is in for servicing. • Always refer to STIS for the latest service information before performing any repairs. Bulletin Number: WRQ-23; Date: 12/12/23 Page 15 of 18 IMPORTANT SAFETY RECALL
This notice applies to the VIN identified in the address section printed below Subaru of America, Inc
PO Box 9103
Camden, NJ 08101-9877
844-373-6614
www.subaru.com Subaru Safety Recall WRQ-23 NHTSA ID 23V-755
January 2024 Dear Subaru Owner: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. SUBARU OF AMERICA, INC. has decided that a defect, which relates to motor vehicle safety, exists in certain 2021 model year Crosstrek vehicles, certain 2022 model year Forester, and certain 2021-2023 model year Legacy and Outback vehicles.
You received this notice because our records indicate that you currently own one of these vehicles. DESCRIPTION OF THE DEFECT AND SAFETY RISK
The inhibitor switch on your vehicle may have been manufactured with an insufficient weld between
the switch stator and cover which may allow water intrusion.
Over time, moisture intrusion may cause the inhibitor switch to become inoperative. An inoperative inhibitor switch may result in the backup lamps not illuminating when in reverse gear, the rear-view monitor not displaying, the transmission gear select indicator in the instrument panel not being displayed, or inability to start the engine, each of which increases the risk of a crash. WHAT SUBARU WILL DO
Subaru will replace the inhibitor switch with a new one at no cost to you. WHAT YOU SHOULD DO
Please contact your Subaru retailer (dealer) immediately for an appointment to have this repair performed, at no cost to you.
If you notice that the backup lamps are not illuminating when in reverse gear, the rear-view monitor is not displaying, the transmission gear select indicator in the instrument panel is not being
displayed, or you cannot start the engine in your vehicle, please have your vehicle inspected by your Subaru retailer immediately. HOW LONG WILL THE REPAIR TAKE?
The time required to perform this repair is less than 40 minutes. However, it may be necessary to leave your vehicle for a longer period of time on the day of your scheduled appointment to allow your Subaru retailer flexibility in scheduling. CALIFORNIA REGISTERED OWNERS
The California Air Resources Board requires that emission-related campaigns be completed prior to California’s vehicle registration renewal process; without this repair, you will not be able to register your vehicle during your next annual registration. Upon completion of this campaign, your California dealer will complete and provide you a “Proof of Correction Certificate.” If required, present the certificate to the California Department of Motor Vehicles (the “DMV”) when renewing your California registration as proof of campaign completion. If the DMV does not request the certificate, we recommend that you keep it for your records.
In addition, the State of California requires that every vehicle must pass an emission test (SMOG Check) every two years and before it is sold. Without the service we are providing at no charge, your vehicle may not pass this test. OWNER INFORMATION
Government regulations require that recall notifications be sent to the last known owner of record. That information is based primarily on state registration and title data. If you are a lessor of this vehicle, federal regulations require you to forward this notice to your lessee within ten days.
If you have moved or sold your vehicle, please go to https://www.subaru.com/support/customer- support.html to send us your information. IF YOU HAVE PREVIOUSLY PAID FOR A REPAIR
If you have already paid for repairs associated with this condition, you may be eligible for reimbursement. Reimbursement consideration will be based on the amount an authorized Subaru retailer in your area would charge for the same repair.
Please send the original service repair order, which has the name of the repair facility, date of repair, mileage at the time of repair, complete 17-digit vehicle identification number (VIN), and your name, with correct mailing address and telephone number to the address listed below. Subaru of America, Inc.
Customer Advocacy Department, Attention: WRQ-23 Recall
P.O. Box 9103, Camden, NJ 08101-9877 Please send original receipts only and retain a photocopy for your records. Please be assured that we will attempt to process your reimbursement request as quickly as possible, but it may take up to 60 days for this process to be completed. IF YOU NEED FURTHER ASSISTANCE:
To locate the nearest Subaru retailer, you can access our website at www.subaru.com and select ‘Find a Retailer.’
For additional information, please go to: http://www.wrq23.service-campaign.com. If you need additional assistance, please contact us directly:
• By e-mail: Go to www.subaru.com and select “Customer Support” • By telephone: 1-844-373-6614
Monday through Friday between 8:00 a.m. and 7:00 p.m. ET • By U.S. Postal mail: Write us at Subaru of America, Inc. Attn: Customer Advocacy Department
P.O. Box 9103, Camden, NJ 08101-9877
To subscribe to the NHTSA Recall Notification email System, please go to: https://www-odi.nhtsa.
dot.gov/nhtsa/subscriptions.
Please contact us immediately if the Subaru retailer fails or is unable to make the necessary repairs free of charge.
You may also contact the Administrator, National Highway Traffic Safety Administration (NHTSA), 1200 New Jersey Ave., SE, Washington, DC 20590 or call the toll-free Vehicle Safety Hotline at
1-888-327-4236 (TTY: 1-800-424-9153) or go to http://www.NHTSA.gov if you believe the Subaru retailer has failed or is unable to remedy your vehicle without charge within a reasonable amount of time.
Your continued satisfaction with your Subaru is important to us. Please understand that we have taken this action in the interest of your safety and your vehicle’s proper operation. We sincerely apologize for any inconvenience this matter may cause and urge you to schedule an appointment as soon as possible.
Sincerely,
Subaru of America, Inc.
A subsidiary of SUBARU CORPORATION
**************************************************************************************************************
Subaru of America, Inc.
P.O. Box 9103
Camden, NJ 08101-9877
844-373-6614
www.subaru.com
Dear Subaru Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. SUBARU OF AMERICA, INC. has decided that a defect, which relates to motor vehicle safety, exists in certain 2021 model year Crosstrek vehicles, certain 2022 model year Forester, and certain 2021-2023 model year Legacy and Outback vehicles. You received this notice because our records indicate that you currently own one of these vehicles. DESCRIPTION OF THE DEFECT AND SAFETY RISK
The inhibitor switch on your vehicle may have been manufactured with an insufficient weld between the switch stator and cover which may allow water intrusion. Over time, moisture intrusion may cause the inhibitor switch to become inoperative. An inoperative inhibitor switch may result in the backup lamps not illuminating when in reverse gear, the rear-view monitor not displaying, the transmission gear select indicator in the instrument panel not being displayed, or inability to start the engine, each of which increases the risk of a crash. WHAT SUBARU WILL DO
Subaru will replace the inhibitor switch with a new one at no cost to you. WHAT YOU SHOULD DO
Please contact your Subaru retailer (dealer) immediately for an appointment to have this repair performed, at no cost to you. If you notice that the backup lamps are not illuminating when in reverse gear, the rear-view monitor is not displaying, the transmission gear select indicator in the instrument panel is not being displayed, or you cannot start the engine in your vehicle, please have your vehicle inspected by your Subaru retailer immediately. HOW LONG WILL THE REPAIR TAKE?
The time required to perform this repair is less than 40 minutes. However, it may be necessary to leave your vehicle for a longer period of time on the day of your scheduled appointment to allow your Subaru retailer flexibility in scheduling. CALIFORNIA REGISTERED OWNERS
The California Air Resources Board requires that emission-related campaigns be completed prior to California’s vehicle registration renewal process; without this repair, you will not be able to register your vehicle during your next annual registration. Upon completion of this campaign, your California dealer will complete and provide you a “Proof of Correction Certificate.” If required, present the certificate to the California Department of Motor Vehicles (the “DMV”) when renewing your California registration as proof of campaign completion. If the DMV does not request the certificate, we recommend that you keep it for your records. In addition, the State of California requires that every vehicle must pass an emission test (SMOG Check) every two years and before it is sold. Without the service we are providing at no charge, your vehicle may not pass this test.
Subaru Safety Recall WRQ-23
NHTSA ID 23V-755
January 2024
IMPORTANT SAFETY RECALL
This notice applies to the VIN identified in the
address section printed below OWNER INFORMATION
Government regulations require that recall notifications be sent to the last known owner of record. That information is based primarily on state registration and title data. If you are a lessor of this vehicle, federal regulations require you to forward this notice to your lessee within ten days. If you have moved or sold your vehicle, please go to https://www.subaru.com/support/customer-support.html to send us your information. IF YOU HAVE PREVIOUSLY PAID FOR A REPAIR
If you have already paid for repairs associated with this condition, you may be eligible for reimbursement. Reimbursement consideration will be based on the amount an authorized Subaru retailer in your area would charge for the same repair. Please send the original service repair order, which has the name of the repair facility, date of repair, mileage at the time of repair, complete 17-digit vehicle identification number (VIN), and your name, with correct mailing address and telephone number to the address listed below.
Subaru of America, Inc.
Customer Advocacy Department, Attention: WRQ-23 Recall
P.O. Box 9103, Camden, NJ 08101-9877
Please send original receipts only and retain a photocopy for your records. Please be assured that we will attempt to process your reimbursement request as quickly as possible, but it may take up to 60 days for this process to be completed. IF YOU NEED FURTHER ASSISTANCE:
To locate the nearest Subaru retailer, you can access our website at www.subaru.com and select ‘Find a Retailer.’ For additional information, please go to: http://www.wrq23.service-campaign.com. If you need additional assistance, please contact us directly:
• By e-mail: Go to www.subaru.com and select “Customer Support” • By telephone: 1-844-373-6614
Monday through Friday between 8:00 a.m. and 7:00 p.m. ET • By U.S. Postal mail: Write us at Subaru of America, Inc. Attn: Customer Advocacy Department
P.O. Box 9103, Camden, NJ 08101-9877
To subscribe to the NHTSA Recall Notification email System, please go to: https://www- odi.nhtsa.dot.gov/nhtsa/subscriptions. Please contact us immediately if the Subaru retailer fails or is unable to make the necessary repairs free of charge. You may also contact the Administrator, National Highway Traffic Safety Administration (NHTSA), 1200 New Jersey Ave., SE, Washington, DC 20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1- 800-424-9153) or go to http://www.NHTSA.gov if you believe the Subaru retailer has failed or is unable to remedy your vehicle without charge within a reasonable amount of time. Your continued satisfaction with your Subaru is important to us. Please understand that we have taken this action in the interest of your safety and your vehicle’s proper operation. We sincerely apologize for any inconvenience this matter may cause and urge you to schedule an appointment as soon as possible. Sincerely,
Subaru of America, Inc.
A subsidiary of SUBARU CORPORATION
**************************************************************************************************************
Subarunet Announcement
To: All Subaru Retailers
From: Subaru of America, Inc.
Date: December 4, 2023
UPDATE: WRQ-23 Inhibitor Switch Replacement
Tool shipment
All retailers will receive one special tool required for this recall repair, which will be automatically shipped to each retailer at no charge. The parts orders for the tool, part number 99804AN070 – WRQ23 REMOVER-PIN, will be entered into the system by SOA Parts this week. Please do not order this item or cancel the order entered by SOA.
Service, Parts, and Claim Instructions
For detailed service, parts, and claim instructions, please refer to the WRQ23 Product Campaign Bulletin which will be available on STIS on or about December 12. The WRQ23 recall coverage status for the affected VINs will be changed to ‘Open’ at the same time the bulletin is posted, so that repairs may begin prior to owner notification.
Owner Notification
Subaru will notify affected vehicle owners by first class mail on January 8, 2024.
Background
Subaru of America, Inc. (Subaru) has initiated a safety recall for certain 2021 model year Crosstrek vehicles, certain 2022 model year Forester, and certain 2021-2023 model year Legacy and Outback vehicles.
Description of the Defect and Safety Risk
The vehicles included in this recall may contain an inhibitor switch that was manufactured with an insufficient weld between the switch stator and cover which may allow water intrusion.
Over time, moisture intrusion may cause the inhibitor switch to become inoperative. An inoperative inhibitor switch may result in the backup lamps not illuminating when in reverse gear, the rear-view monitor not displaying, the transmission gear select indicator in the instrument panel not being displayed, or inability to start the engine.
Remedy
For all the potentially affected vehicles, Subaru dealers will replace the inhibitor switch with a new one at no cost to the customer.
Affected Vehicles
A total of 95,830 U.S. vehicles will be affected by this recall, as listed below. Not all vehicles in the production range listed below are affected by this recall. Coverage must be confirmed by using the Vehicle Coverage Inquiry function on subarunet.com prior to repair.
Retailer Responsibility
Please be advised that it is a violation of Federal law for a dealer to deliver a new motor vehicle covered by a recall under a sale or lease until the defect is remedied. Therefore, any Authorized Subaru Retailer failing to perform the applicable service procedures to correct all affected vehicles in their inventory prior to the vehicle being placed in service may be subject to civil penalties of up to $26,315 per violation (i.e., for each vehicle), as provided in 49 CFR §578.6 and will also be in breach of the Subaru Dealer Agreement.
Any vehicles listed in any recall/campaign that are in retailer stock must be:
• Immediately identified
• Tagged or otherwise marked to prevent their delivery or use prior to repair
• Repaired in accordance with the repair procedures outlined in the Product Campaign Bulletin
Retailers are to promptly perform the applicable service procedures, to correct all affected vehicles in their inventory (used, demo & SSLP). Whenever a vehicle subject to this recall is taken into retailer inventory necessary steps should be taken to ensure the recall correction has been made before selling or releasing the vehicle.
Model Year
Carline
Production Date Range
2021
Crosstrek
February 8, 2021 – July 30, 2021
2022
Forester
July 26, 2021 – July 27, 2021
2021-2023
Legacy
March 18, 2021 – August 25, 2022
2021-2023
Outback
March 17, 2021 – May 16, 2022
**************************************************************************************************************
Subarunet Announcement To: All Subaru Retailers From: Subaru of America, Inc. Date: November 10, 2023
New Safety Recall: WRQ-23 Inhibitor Switch Replacement Subaru of America, Inc. (Subaru) has initiated a safety recall for certain 2021 model year Crosstrek vehicles, certain 2022 model year Forester, and certain 2021-2023 model year Legacy and Outback vehicles. Description of the Defect and Safety Risk
The vehicles included in this recall may contain an inhibitor switch that was manufactured with an insufficient weld between the switch stator and cover which may allow water intrusion. Over time, moisture intrusion may cause the inhibitor switch to become inoperative. An inoperative inhibitor switch may result in the backup lamps not illuminating when in reverse gear, the rear-view monitor not displaying, the transmission gear select indicator in the instrument panel not being displayed, or inability to start the engine. Remedy
For all the potentially affected vehicles, Subaru dealers will replace the inhibitor switch with a new one at no cost to the customer. The recall repair procedure will be forthcoming in a subsequent subarunet announcement. Affected Vehicles
A total of 95,830 U.S. vehicles will be affected by this recall, as listed below. Not all vehicles in the production range listed below are affected by this recall. Coverage must be confirmed by using the Vehicle Coverage Inquiry function on subarunet.com prior to repair. This information will be available later today. Model Vear
2021
2022
2021-2023
2021-2023 Carline Crosstrek Forester Legacy Outback Production Date Range February 8, 2021- July 30, 2021
July 26, 2021-July 27, 2021
March 18, 2021-August 25, 2022
March 17, 2021- May 16, 2022 Please be advised that the parts supply for this recall is not yet available. Therefore, the WRQ23 recall coverage status for the affected VINs will be ‘Open-Remedy not yet available’ until the parts are available. We expect parts to be available in December, at which time the VIN status will be updated to
allow repairs to begin. Retailers will be notified when this update occurs. Retailer Responsibility
Please be advised that it is a violation of Federal law for a dealer to deliver a new motor vehicle covered by a recall under a sale or lease until the defect is remedied. Therefore, any Authorized Subaru Retailer failing to perform the applicable service procedures to correct all affected vehicles in their inventory prior to the vehicle being placed in service may be subject to civil penalties of up to $261315 per violation (i.e.1 for each vehicle), as provided in 49 CFR §578.6 and will also be in breach of the Subaru Dealer Agreement. Any vehicles listed in any recall/campaign that are in retailer stock must be: • Immediately identified
• Tagged or otherwise marked to prevent their delivery or use prior to repair
• Repaired in accordance with the repair procedures outlined in the Product Campaign Bulletin Retailers are to promptly perform the applicable service procedures, to correct all affected vehicles in their inventory (used, demo & SSLP). Whenever a vehicle subject to this recall is taken into retailer inventory necessary steps should be taken to ensure the recall correction has been made before selling or releasing the vehicle. Service, Parts, and Claim Instructions
For detailed service, parts, and claim instructions, please refer to the WRQ-23 Product Campaign Bulletin which will be available on STIS when parts are available. Owner Notification
Subaru will notify affected vehicle owners by first class mail within 60 days. Retailers will be advised
when owner notification is scheduled.
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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-755
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Subaru of America, Inc. NOV 09, 2023 NHTSA Recall No. : 23V-755 Manufacturer Recall No. : WRQ-23 Manufacturer Information :
Manufacturer Name : Subaru of America, Inc.
Address : One Subaru Drive
Camden NJ 08103 Company phone : 844-373-6614
Population :
Number of potentially involved : 95,830 Estimated percentage with defect : 1 %
Vehicle Information : Vehicle 1 : 2022-2022 Subaru Forester Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : -Description of the issue:
An insufficient weld between the switch stator and cover of the inhibitor switch may allow water intrusion and, over time, the switch may become inoperative. -The basis for how the recall population was determined: Affected vehicles were identified using vehicle production records. -How the recalled products differ from products that were not included in the recall: Vehicles not included in this recall are equipped with an inhibitor switch that has been manufactured with an appropriate weld. The recall population includes certain 2022 model year Forester vehicles. The number of potentially affected Forester vehicles is 16.
Production Dates : JUL 26, 2021 – JUL 27, 2021
VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-755 Page 2 Vehicle 2 : 2021-2021 Subaru Crosstrek Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : -Description of the issue:
An insufficient weld between the switch stator and cover of the inhibitor switch may allow water intrusion and, over time, the switch may become inoperative. -The basis for how the recall population was determined: Affected vehicles were identified using vehicle production records. -How the recalled products differ from products that were not included in the recall: Vehicles not included in this recall are equipped with an inhibitor switch that has been manufactured with an appropriate weld. The recall population includes certain 2021 model year CROSSTREK vehicles. The number of potentially affected CROSSTREK vehicles is 37,195. Production Dates : FEB 08, 2021 – JUL 30, 2021
VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 3 : 2021-2023 Subaru Legacy Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : GAS
Descriptive Information : -Description of the issue:
An insufficient weld between the switch stator and cover of the inhibitor switch may allow water intrusion and, over time, the switch may become inoperative. -The basis for how the recall population was determined: Affected vehicles were identified using vehicle production records. -How the recalled products differ from products that were not included in the recall: Vehicles not included in this recall are equipped with an inhibitor switch that has been manufactured with an appropriate weld. The recall population includes certain 2021 to 2023 model year LEGACY vehicles. The number of potentially affected LEGACY vehicles is 7,149.
Production Dates : MAR 18, 2021 – AUG 25, 2022
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-755 Page 3 Vehicle 4 : 2021-2023 Subaru Outback Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : -Description of the issue:
An insufficient weld between the switch stator and cover of the inhibitor switch may allow water intrusion and, over time, the switch may become inoperative. -The basis for how the recall population was determined: Affected vehicles were identified using vehicle production records. -How the recalled products differ from products that were not included in the recall: Vehicles not included in this recall are equipped with an inhibitor switch that has been manufactured with an appropriate weld. The recall population includes certain 2021 to 2023 model year OUTBACK vehicles. The number of potentially affected OUTBACK vehicles is 51,470.
Production Dates : MAR 17, 2021 – MAY 16, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : Over time, moisture intrusion may cause the inhibitor switch to become inoperative. An inoperative inhibitor switch may result in the backup lamps not illuminating when in reverse gear, the rear-view monitor not displaying, the transmission gear select indicator in the instrument panel not being displayed, or inability to start the engine.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : An inoperative inhibitor switch may result in the backup lamps not
illuminating when in reverse gear, the rear-view monitor not displaying, each of which increases the risk of a crash.
Description of the Cause : A worn welding jig resulted in an insufficient weld thickness between the stator and cover. This condition may result in a loss of sealing integrity and allow water intrusion. The moisture may then cause electrical corrosion leading to failure of the switch. Identification of Any Warning
that can Occur : If the inhibitor switch were to fail, a driver may notice one or more warning signs including the rear-view monitor not being displayed, the backup lamps not illuminating, no transmission gear selection displayed in the instrument panel; Malfunction Indicator Lamp (MIL) displayed in the instrument panel or experience the inability to start the engine. Involved Components :
The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-755 Page 4 Component Name 1 : INHIBITOR SWITCH Component Description : SWITCH-INHIBITOR Component Part Number : 31918AA120 Supplier Identification : Component Manufacturer
Name : TOKAI RIKA CO., LTD.
Address : 3-260 Toyota, Oguchi-cho, Niwa-gun Aichi Foreign States 480-0195
Country : Japan Chronology :
June 2021 – Subaru received the first technical report from the U.S. market indicating ‘D’ or ‘R’ was not displayed on the combination meter when in drive or reverse ranges, respectively. After examining the part, no abnormality was found. June 16, 2021 – Supplier rotated the welding jig out of the production process under normal maintenance. July 2021 – June 2022 – Additional failed parts were collected for further investigation. While most did not find a conclusive cause, later parts collected began to show signs of water intrusion. June 2022 – September 2022 – The supplier conducted testing to reproduce the failure mode. The cause was determined to be a defect in the welding jig used from February to June 2021. August 2022 – July 2023 – Subaru continued to monitor field data. During this period, seven (7) new non- dealer field reports were submitted and all non-dealer field reports, including those prior to this period, involved alleged symptoms such as check engine light illumination or inability to start the engine and no cases indicated a crash or injury. July 2023 – October 2023 – Subaru escalated this topic for further consideration of field action after a data analysis predicted an increasing upward trend in claims. Following escalation, Subaru determined the extent of potential symptoms that could be caused by an inoperable inhibitor switch. Based on the results of this multidisciplinary review, Subaru reassessed this topic for safety and noncompliance implications. November 2, 2023 – Out of an abundance of caution, Subaru decided to conduct a voluntary safety recall. Subaru is aware of twelve (12) technical reports in the U.S. market. Subaru is not aware of any crashes or The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-755
Page 5
The information contained in this report was submitted pursuant to 49 CFR §573
injuries resulting from this condition.
Description of Remedy :
Description of Remedy Program : For all the potentially affected vehicles, Subaru dealers will replace the
inhibitor switch with a new one at no cost to the customer.
Subaru will provide reimbursement to owners for repairs according to the general plan submitted in May 2022. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : The remedy component has been manufactured with an appropriate weld. The recall condition was corrected at the supplier on June 16, 2021. Recall Schedule :
Description of Recall Schedule : Dealer notification is expected to occur on November 10, 2023 Owner notification is scheduled to begin on or about January 8, 2024
Planned Dealer Notification Date : NOV 10, 2023 – NOV 10, 2023
Planned Owner Notification Date : JAN 08, 2024 – JAN 08, 2024
* NR – Not Reported
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Bulletin Number: WRQ-23R; Revised: 01/31/24 Page 1 of 18
PRODUCT CAMPAIGN BULLETIN
Continued…
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Subaru of America, Inc. is
ISO 14001 Compliant
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
NUMBER: WRQ-23R
DATE: 12/12/23
REVISED: 01/31/24
NHTSA: 23V-755
APPLICABILITY: 2021MY Crosstrek
2022MY Forester
2021-23MY Legacy
2021-23MY Outback
SUBJECT: Safety Recall – Transmission Inhibitor
Switch Replacement
Subaru of America, Inc. (Subaru) has initiated a safety recall for certain 2021 model year Crosstrek
vehicles, certain 2022 model year Forester, and certain 2021-2023 model year Legacy and Outback
vehicles.
DESCRIPTION OF THE DEFECT AND SAFETY RISK:
The vehicles included in this recall may contain an inhibitor switch that was manufactured with an
insufficient weld between the switch stator and cover which may allow water intrusion.
Over time, moisture intrusion may cause the inhibitor switch to become inoperative. An inoperative
inhibitor switch may result in the backup lamps not illuminating when in reverse gear, the rear-view
monitor not displaying, the transmission gear select indicator in the instrument panel not being
displayed, or inability to start the engine.
REMEDY:
For all the potentially affected vehicles, Subaru dealers will replace the inhibitor switch with a new
one at no cost to the customer.
AFFECTED VEHICLES:
A total of 95,830 U.S. vehicles will be affected by this recall, as listed below. Not all vehicles in the
production range listed below are affected by this recall. Coverage must be confirmed by using the
Vehicle Coverage Inquiry function on subarunet.com prior to repair.
Model Year Carline Production Date Range
2021 Crosstrek February 8, 2021 – July 30, 2021
2022 Forester July 26, 2021 – July 27, 2021
2021-2023 Legacy March 18, 2021 – August 25, 2022
2021-2023 Outback March 17, 2021 – May 16, 2022
ATTENTION:
GENERAL MANAGER q
PARTS MANAGER q
CLAIMS PERSONNEL q
SERVICE MANAGER q
IMPORTANT – All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
©2023 Subaru of America, Inc. All rights reserved.
Bulletin Number: WRQ-23R; Revised: 01/31/24 Page 2 of 18
Continued…
RETAILER RESPONSIBILITY:
Please be advised that it is a violation of Federal law for a dealer to deliver a new motor vehicle
covered by a recall under a sale or lease until the defect is remedied. Therefore, any Authorized
Subaru Retailer failing to perform the applicable service procedures to correct all affected
vehicles in their inventory prior to the vehicle being placed in service may be subject to civil
penalties of up to $26,315 per violation (i.e., for each vehicle), as provided in 49 CFR §578.6 and
will also be in breach of the Subaru Dealer Agreement.
Any vehicles listed in any recall/campaign that are in retailer stock must be:
• Immediately identified.
• Tagged or otherwise marked to prevent their delivery or use prior to repair.
• Repaired in accordance with the repair procedures outlined in the Product Campaign Bulletin.
Retailers are to promptly perform the applicable service procedures, to correct all affected vehicles in
their inventory (used, demo & SSLP). Whenever a vehicle subject to this recall is taken into retailer
inventory necessary steps should be taken to ensure the recall correction has been made before selling
or releasing the vehicle.
OWNER NOTIFICATION:
Subaru will notify affected vehicle owners by first class mail on January 8, 2024. Retailers will be
advised when owner notification is scheduled.
PART INFORMATION:
Kit Part Description Qty Kit Part Number
SWITCH -INHIBITOR KIT 1 X31918AA120
Kit Components
Part Description Qty Image
SWITCH-INHIBITOR 1
STR PIN-5X22 1
NOTE: These parts are available for order through PRIME only.
Bulletin Number: WRQ-23R; Revised: 01/31/24 Page 3 of 18
Continued…
REQUIRED TOOLS:
Tool Description Image Details
REMOVER-PIN
(Part Number: 99804AN070)
For removing the spring pin.
5mm pin punch
(Tip diameter 4.8mm)
For installing the spring pin.
4mm pin punch
(Tip diameter 4.0mm)
or
SST: Stopper Pin (Part Number:
499267300)
For adjusting the inhibitor switch.
M5x10mm bolt For spring pin insertion guide.
3M 401 Masking Tape (or equivalent)
For protecting the gear selector
cable boot.
NOTE: The Pin Removal Tool (99804AN070) will be automatically shipped to all retailers.
CAUTION: Due to the limited supply of the Pin Removal Tool (99804AN070), it is vital to refrain
from using any power tools in conjunction with the Pin Removal Tool. The use of power tools will
cause damage to the tool and replacements are currently on backorder status.
Bulletin Number: WRQ-23R; Revised: 01/31/24 Page 4 of 18
Continued…
COMPONENT CONFIGURATION:
Spring Pin
Bulletin Number: WRQ-23R; Revised: 01/31/24 Page 5 of 18
Continued…
SERVICE PROCEDURE:
The following service procedure has been outlined in a Work Tips Video for additional Technician
reference.
Work Tips Video
STEP 1: Apply the electronic park brake by pulling the switch
in the upward direction.
STEP 2: Using a plastic trim tool, remove the rubber pad
located in front of the gear selector.
STEP 3: Insert a small screwdriver into the round hole located
under the rubber pad. This will release the gear selector lock.
Move the gear selector into the Neutral position.
Bulletin Number: WRQ-23R; Revised: 01/31/24 Page 6 of 18
Continued…
STEP 4: Refer to the applicable Service Manual and review: General Description > Repair Contents
> Action required before & after Battery Disconnect. Additionally, record any stored seat position(s)
before proceeding. Relearn any seat position memory after work is complete. If the power rear gate
(PRG) height has been customized, that position must also be noted and relearned.
STEP 5: CARFULLY disconnect the negative
battery cable from the battery sensor.
STEP 6: Lift the vehicle following the procedures specified by the lift manufacturer.
STEP 7: Cover the rubber gear selector
cable boot with masking tape to prevent
any damage during the next steps. Refer to
the Work Tips Video at 00:00.
NOTE: 3M™ High Performance Green
Masking Tape 401+ or equivalent can be
used for this procedure.
STEP 8: Prepare the pin removal tool (99804AN070) by turning the threaded portion of the tool
counterclockwise to allow room for installation.
STEP 9: Install the pin removal tool over the spring pin located on the gear selector arm. The notched
side should be facing the transmission case. Slowly turn the threaded portion clockwise by hand until
the driving pin of the tool is aligned with the spring pin.
Bulletin Number: WRQ-23R; Revised: 01/31/24 Page 7 of 18
Continued…
CAUTION: CONFIRM the drive pin and the hole located on the top of the removal tool are aligned
with the spring pin. Any applied pressure without proper alignment may cause damage.
STEP 10: Using HAND TOOLS ONLY,
tighten the threaded portion of the removal
tool until the spring pin is fully removed.
Discard the spring pin once it is fully
removed. DO NOT reuse the spring pin.
CAUTION: Due to the limited supply of
the Pin Removal Tool (99804AN070), it is
vital to refrain from using any power tools
in conjunction with the Pin Removal Tool.
The use of power tools will cause damage
to the tool and replacements are currently
on backorder status.
STEP 11: Loosen the removal tool and
remove it from the shifter arm.
STEP 12: Using a marker or paint pen,
make an alignment mark on the cable
bracket and cable plate as show in the
right image. This mark will be utilized in
further steps.
Bulletin Number: WRQ-23R; Revised: 01/31/24 Page 8 of 18
Continued…
STEP 13: Remove the two retaining
bolts and remove the cable bracket.
CAUTION: DO NOT remove the
cable plate.
STEP 14: Remove the gear selector cable
and shifter arm together from the shifter
arm shaft.
CAUTION: It is possible for the shifter
arm to be stuck to the shifter arm shaft. A
small pry bar or screwdriver can be used
to assist the release of the shifter arm. DO
NOT apply any excessive force to the
gear selector cable.
Bulletin Number: WRQ-23R; Revised: 01/31/24 Page 9 of 18
Continued…
CAUTIONS WHEN REMOVING AND INSTALLING THE GEAR SELECTOR CABLE:
DO NOT apply an impact or a load to part (a) of the gear selector cable shown in the picture below.
Doing so may damage the resin guide pipe inside the boot.
If the resin guide pipe is damaged, the inner cable can become slackened when operating the gear
selector lever and the shifter arm become inoperative. As a result, the shift positions of the gear
selector lever and the inhibitor switch do not match, causing malfunctions such as an engine no
crank/no start condition.
Due to the resin guide pipe and the inner cable being unable to be seen, CAREFULLY remove and
install the gear selector cable.
STEP 15: Disconnect the inhibitor
switch electrical connector. Remove
the two mounting bolts for the inhibitor
switch.
Bulletin Number: WRQ-23R; Revised: 01/31/24 Page 10 of 18
Continued…
STEP 16: Remove and discard the original
inhibitor switch.
TIP: The inhibitor switch may be difficult to
separate from the shaft. Slightly rocking the
switch back and forth can help make removal
easier if this occurs.
STEP 17: Install the new inhibitor switch.
Maintain proper alignment with the shifter
arm shaft. Refer to Work Tips Video at 01:33.
STEP 18: Connect the electrical connector.
Install the two mounting bolts hand tight
only. The bolts will be torqued after a final
adjustment is made.
Bulletin Number: WRQ-23R; Revised: 01/31/24 Page 11 of 18
Continued…
STEP 19: Slightly pull the gear selector cable
toward the rear of the vehicle and install the
shifter arm onto the shaft.
STEP 20: Install the cable bracket using the
alignment marks made in Step 13. Torque the
mounting bolts to 18Nm (13ft-lbs.).
CAUTION: DO NOT install the cable bracket in the opposite position. Doing so will damage the
gear selector cable.
CAUTION: DO NOT apply excessive
pressure to part (a) of the gear selector cable
shown below.
Bulletin Number: WRQ-23R; Revised: 01/31/24 Page 12 of 18
Continued…
STEP 21: Align the shifter arm hole and the shaft
hole.
TIP: Inserting a bolt (M5x10mm) can help prevent
any misalignment of the
holes. The bolt can be
secured with masking
tape to prevent the bolt
from falling out during
pin installation.
STEP 22: Prepare the new spring pin by securing
it to the tip of a 5mm punch using masking tape or
a piece of rubber tubing.
STEP 23: Install the new spring using a hammer. The spring is completely installed when the pin
protrusion is equal on both sides.
CAUTION: Take particular care to not misalign the shifter arm and shaft holes during installation.
DO NOT hit the surrounding components with the hammer.
Bulletin Number: WRQ-23R; Revised: 01/31/24 Page 13 of 18
Continued…
STEP 24: Remove the masking tape from the
gear selector cable.
STEP 25: Align the shifter arm hole and the
inhibitor switch hole and insert SST 499267300
or a 4mm punch. Tighten the two inhibitor switch
mounting bolts to 5Nm (4 ft-lbs. or 44 inch-lbs.).
The tool or punch can then be removed.
STEP 26: Lower the vehicle as per the lift manufacturer’s instructions.
STEP 27: Reconnect the negative battery cable to the battery sensor. Torque to 7.5Nm (5.5ft.-lbs.
or 66inch-lbs.) while supporting the sensor with the other hand as outlined in the applicable Service
Manual under: STARTING/CHARGING SYSTSEMS > Battery Sensor.
STEP 28: Engage the electronic parking brake and perform the follwing function tests.
NOTE: If any of the following function tests results indicate improper operation, repeat the
alignment procedure outlined in Step 25 followed by the function tests below.
A. With the ignition on, depress the brake pedal and move the gear selector to all
positions while confirming the gear indicated positions on the combination meter
match.
B. Confirm the illumination on the gear selector is functioning properly in all shift
positions even if the selector is rocked back and forth in each.
C. Confirm the engine can be started in both the Park and Nuetral positions, even if the
selector is pulled (in Park) or pushed (in Neutral) toward Reverse without pressing the
select lever button.
D. Without depressing the brake, apply slight pressure to the gear selector in all gears.
Confirm the gear selection cannot be changed without depressing the brake , with the
exception of Drive and Neutral. Confirm the gear selector will not move from Park
using only the select lever button.
E. Confirm the gear selector has smooth operation and is not binding in anyway.
Bulletin Number: WRQ-23R; Revised: 01/31/24 Page 14 of 18
Continued…
CALIFORNIA “VEHICLE EMISSION RECALL – PROOF OF CORRECTION”
CERTIFICATE
The California Air Resources Board and the Department of Motor Vehicles Registration/Recall
Program requires that all emission related Recall/Campaign or Service Program repairs be completed
before a vehicle registration is renewed. Please provide owners of vehicles registered in the state of
California a completed “Vehicle Emission Recall – Proof of Correction” certificate. Vehicle owners
should be advised to retain this certificate because the California Department of Motor Vehicles may
require they provide proof this service program repair has been completed. Additional certificates
are available through normal parts ordering channels using part number MSA6P1301. Quantity 1 = 1
booklet of 50 certificates.
SERVICE PROGRAM IDENTIFICATION LABEL:
Type or print the necessary information on a Campaign Identification Label. The completed label
should be attached to the vehicle’s upper radiator support. Additional labels are available through
normal parts ordering channels. The part number is MSA6P1302, which comes as one sheet of 20
labels.
Bulletin Number: WRQ-23R; Revised: 01/31/24 Page 15 of 18
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CLAIM REIMBURSEMENT AND ENTRY PROCEDURES:
Credit to perform this recall will be based on properly completed repair order information. Retailers
may submit claims through Subarunet.com.
Labor Description Labor Operation # Labor Time Fail Code
INHIBITOR SWITCH R&R A103-791 0.6H WRQ-23
NOTE: Up to 50 cents can be claimed in sublet for materials used.
IMPORTANT REMINDERS:
• SOA strongly discourages the printing and/or local storage of service information as previously
released information and electronic publications may be updated at any time.
• Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
• Always refer to STIS for the latest service information before performing any repairs.
Bulletin Number: WRQ-23R; Revised: 01/31/24 Page 16 of 18
Subaru Safety Recall WRQ-23
NHTSA ID 23V-755
January 2024
IMPORTANT SAFETY RECALL
This notice applies to the VIN identified in the
address section printed below
Dear Subaru Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
SUBARU OF AMERICA, INC. has decided that a defect, which relates to motor vehicle safety,
exists in certain 2021 model year Crosstrek vehicles, certain 2022 model year Forester, and certain
2021-2023 model year Legacy and Outback vehicles.
You received this notice because our records indicate that you currently own one of these vehicles.
DESCRIPTION OF THE DEFECT AND SAFETY RISK
The inhibitor switch on your vehicle may have been manufactured with an insufficient weld between
the switch stator and cover which may allow water intrusion.
Over time, moisture intrusion may cause the inhibitor switch to become inoperative. An inoperative
inhibitor switch may result in the backup lamps not illuminating when in reverse gear, the rear-view
monitor not displaying, the transmission gear select indicator in the instrument panel not being
displayed, or inability to start the engine, each of which increases the risk of a crash.
WHAT SUBARU WILL DO
Subaru will replace the inhibitor switch with a new one at no cost to you.
WHAT YOU SHOULD DO
Please contact your Subaru retailer (dealer) immediately for an appointment to have this repair
performed, at no cost to you.
If you notice that the backup lamps are not illuminating when in reverse gear, the rear-view
monitor is not displaying, the transmission gear select indicator in the instrument panel is not being
displayed, or you cannot start the engine in your vehicle, please have your vehicle inspected by your
Subaru retailer immediately.
Continued…
Bulletin Number: WRQ-23R; Revised: 01/31/24 Page 17 of 18
HOW LONG WILL THE REPAIR TAKE?
The time required to perform this repair is less than 40 minutes. However, it may be necessary to
leave your vehicle for a longer period of time on the day of your scheduled appointment to allow
your Subaru retailer flexibility in scheduling.
CALIFORNIA REGISTERED OWNERS
The California Air Resources Board requires that emission-related campaigns be completed prior to
California’s vehicle registration renewal process; without this repair, you will not be able to register
your vehicle during your next annual registration. Upon completion of this campaign, your California
dealer will complete and provide you a “Proof of Correction Certificate.” If required, present the
certificate to the California Department of Motor Vehicles (the “DMV”) when renewing your
California registration as proof of campaign completion. If the DMV does not request the certificate,
we recommend that you keep it for your records.
In addition, the State of California requires that every vehicle must pass an emission test (SMOG
Check) every two years and before it is sold. Without the service we are providing at no charge, your
vehicle may not pass this test.
OWNER INFORMATION
Government regulations require that recall notifications be sent to the last known owner of record.
That information is based primarily on state registration and title data. If you are a lessor of this
vehicle, federal regulations require you to forward this notice to your lessee within ten days.
If you have moved or sold your vehicle, please go to https://www.subaru.com/support/customersupport.
html to send us your information.
IF YOU HAVE PREVIOUSLY PAID FOR A REPAIR
If you have already paid for repairs associated with this condition, you may be eligible for
reimbursement. Reimbursement consideration will be based on the amount an authorized Subaru
retailer in your area would charge for the same repair.
Please send the original service repair order, which has the name of the repair facility, date of repair,
mileage at the time of repair, complete 17-digit vehicle identification number (VIN), and your name,
with correct mailing address and telephone number to the address listed below.
Subaru of America, Inc.
Customer Advocacy Department, Attention: WRQ-23 Recall
P.O. Box 9103, Camden, NJ 08101-9877
Please send original receipts only and retain a photocopy for your records. Please be assured that we
will attempt to process your reimbursement request as quickly as possible, but it may take up to 60
days for this process to be completed.
Continued…
Bulletin Number: WRQ-23R; Revised: 01/31/24 Page 18 of 18
IF YOU NEED FURTHER ASSISTANCE:
To locate the nearest Subaru retailer, you can access our website at www.subaru.com and select ‘Find
a Retailer.’
For additional information, please go to: http://www.wrq23.service-campaign.com.
If you need additional assistance, please contact us directly:
• By e-mail: Go to www.subaru.com and select “Customer Support”
• By telephone: 1-844-373-6614
Monday through Friday between 8:00 a.m. and 7:00 p.m. ET
• By U.S. Postal mail: Write us at Subaru of America, Inc.
Attn: Customer Advocacy Department
P.O. Box 9103, Camden, NJ 08101-9877
To subscribe to the NHTSA Recall Notification email System, please go to: https://www-odi.nhtsa.
dot.gov/nhtsa/subscriptions.
Please contact us immediately if the Subaru retailer fails or is unable to make the necessary repairs
free of charge.
You may also contact the Administrator, National Highway Traffic Safety Administration (NHTSA),
1200 New Jersey Ave., SE, Washington, DC 20590 or call the toll-free Vehicle Safety Hotline at
1-888-327-4236 (TTY: 1-800-424-9153) or go to http://www.NHTSA.gov if you believe the Subaru
retailer has failed or is unable to remedy your vehicle without charge within a reasonable amount of
time.
Your continued satisfaction with your Subaru is important to us. Please understand that we have
taken this action in the interest of your safety and your vehicle’s proper operation. We sincerely
apologize for any inconvenience this matter may cause and urge you to schedule an appointment as
soon as possible.
Sincerely,
Subaru of America, Inc.
A subsidiary of SUBARU CORPORATION
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