TIPS0423 – 2023 April TechTIPS Newsletter

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April 2023 TechTIPS Page 1 of 16 Subaru Service and Technical Support Line Newsletter ©2023 Subaru of America, Inc. All rights reserved. 01 TechShare QMR of the Month We are pleased to announce this month’s TechShare QMR of the Month Winner: Robbie Magill from Adventure Subaru in Fayetteville, AR We are pleased to announce this month’s TechShare QMR of the Month Winner: Robbie Magill from Adventure Subaru in Fayetteville, AR Robbie created a high quality QMR using TechShare reporting on customer’s concern of defrost, heat and air shutting off when it is below freezing. Robbie’s report included detailed diagnostic steps, high-quality photos, and videos. Please refer to the following link to review the TechShare QMR in detail: TS-227378 In appreciation for going the extra mile and sharing his experience with us, Robie will be receiving the following from his District Service Quality Manager: $500.00 Snap-On gift card SUBARU TECHLINE HOLIDAYS & HOURS OF OPERATION Memorial Day: (Closed) Monday, May 29, 2023 Mon. – Thurs. 8:30AM – 7:30PM EST Friday 10:30AM – 5:00PM EST Saturday 9:00AM – 3:00PM EST Articles Contained in this Issue Click on a title below to jump to the article. Click the date located in the footer to return to page 1. CODE ARTICLE………………………………………………………….PAGE (00) STIS New Releases………………………………. 14 (01) QMR of the Month………………………………..1-2 (01) QMR of the Month Award Presentations………………………………………… 2 (01) Virtual Meeting Rooms…………………………… 3 (01) Updating Technician Profiles for Techline . Communications………………………………….4-5 (07) Installing Window Tint and Applying Water Inside a Vehicle (Brake lights stay on)…………………………..5-6 (12) Condensation in Headlights and Taillights………………………………………… 7 (15) Eyesight Camera Replacement and Programming U1C00, U01046, B28A2, B28A1, U1P07, U1P08, U1C07, U1C08……………………………………………….8-10 (20) Solterra Connect Telematics Diagnosis, DCM Activation & Registration…………..10-13 ISO 14001 is the international standard for excellence in Environmental Management Systems. Please recycle or dispose of automotive products in a manner that is friendly to our environment and in accordance with all local, state and federal laws and regulations. CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS. SUBARU OF AMERICA, INC. IS ISO 14001 COMPLIANT Continued on the next page April 2023 The Subaru TechTIPS newsletter is intended for use by professional Technicians ONLY. Articles are written to inform those Technicians of conditions that may occur in some vehicles, or to provide information that could assist in the proper servicing of the vehicle. Properly trained Technicians have the equipment, tools, safety instructions, and know-how to do the job correctly and safely. If a condition is described, DO NOT assume that your vehicle has or will have that condition. Impreza, Legacy, Justy, Loyale, Outback, Forester, Subaru SVX, WRX, WRX STI, Baja, Tribeca, BRZ, XV Crosstrek, Ascent, Crosstrek Hybrid, Solterra and “Quality Driven” are Registered Trademarks. Continued on the next page April 2023 TechTIPS Page 2 of 16 01 QMR of the Month (CONTINUED) The other Regional winners selected from QMRs submitted during February 2023 were: • Christopher Taper from Subaru of South Hills • Gerald Costa from Long Subaru • Gregory Beach from Ramsey Subaru • Jordan Steckel from Phil Long Glenwood Springs Subaru Any Subaru Technician can participate in the TechShare QMR of the Month program. See the November 2022 issues of TechTIPS for full details. You just might see your name and photo in a future issue of TechTIPS! 01 QMR of the Month Award Presentations As part of our “enhanced” QMR of the Month recognition program, we will include a photo (whenever available) of the recipient’s award presentation in TIPS. The winner selected from QMR of the Month submissions received during February 2023 was Robbie Magill, Technician at Adventure Subaru, Fayetteville, AR. Robbie is shown above (right/center) after being presented with his $500.00 Snap-On Gift Card. To his right are Adventure Subaru’s Service Manager Jake Wheeler, and Adventure Subaru’s General Manager Brent Baker. To his left is Subaru of America’s District Service and Quality Manager Chris Owen. Congratulations and THANK YOU to our February 2023 QMR of the Month Award recipient! Continued on the next page April 2023 TechTIPS Page 3 of 16 01 Virtual Meeting Rooms Subaru is excited to announce the introduction of a new powerful tool for our technicians, the “Virtual Meeting Rooms”. Click here to visit. This is a feature that allows a technician to either share the screen of an SSM laptop or Techline/ DSQM can take control to aid in diagnostics or data collection. When discussing cases with Techline and DSQM’s, there may be situations when sharing the screen or taking control of the SSM laptop may be necessary. The scenarios where this could be useful are endless. If a technician is in situation where this could be useful, understand this is a tool for Techline and DSQM’s and they will make the determination if this option will be used. Should the situation require using this new tool, it is important to be prepared. For example, data should have all the required PIDs and appropriate flags. Verify the “Microsoft Teams” program is up to date, this feature will not work if the software is out of date. If “Teams” needs to be updated, call Nuspire to request they update the software before contacting Techline/DSQM’s. Some of the uses for this feature include immobilizer registration, work support functions, data review, module reprogramming, MAX data collection and more. Click here for directions on joining a Virtual Meeting Room. April 2023 TechTIPS Page 4 of 16 Continued on the next page 01 Updating Technician Profiles for Techline Communications Please update the email address listed in Subarunet profiles. Techline is now in full swing as we move into TechShare. Techline has already started to email Technicians as the newest form of communication. Techline has found that some long-term retailer Technicians have email addresses that are no longer valid or from a provider that no longer exists. Techline has been utilizing email for retailers who are in poor cellular coverage areas, when providing additional resources (pictures and questionnaires) and focused communication directly to the Technician. We want to encourage this form of communication as an additional option to get the best information faster to the Technician. If a Technician is not provided with a retailer email address, they can source their own from a variety of free online hosting sites that meet the retailer’s established internet guidelines. Technicians should be mindful of their email address and avoid inappropriate content. When creating an account, first initial last name with a retailer number is recommended. An example is [email protected]. To update a Subarunet profile, please log in to Subarunet. In the top right-hand corner is a blue circle with the employee’s initials. Select the drop-down menu and select Update profile. From the next page, a retailer employee will be able to update their profile information. When finished, select Update Profile at the bottom right of the page to save the changes. Techline does not share any personal contact information, this information will only be used to contact a retailer employee about a Techline case. The system takes approximately five minutes to update to SOA. April 2023 TechTIPS Page 5 of 16 Continued on the next page 01 Updating Technician Profiles for Techline Communications (CONTINUED) Reminder, the Technician should have this email account web page open, or notifications turned on so that they see messages from Techline. 07 Installing Window Tint and Applying Water Inside a Vehicle (Brake lights stay on) Techline has received reports of issues after installing aftermarket window tint on 2024 Crosstrek and Impreza. There have been reports of the brake lights staying on due to water intrusion. This may be due to the water application on the inside of the rear window glass during aftermarket window tint installation. When applying water to the inside of an open tailgate, the water may run down the inside of electrical harnesses. Extreme caution should always be taken when applying water to areas of a vehicle that are not intended to see water. This could cause corrosion inside connectors not equipped with weather pack or mildew and mold build up in areas that can hold or soak up moisture and not properly drain. Continued on the next page April 2023 TechTIPS Page 6 of 16 Installing Window Tint and Applying Water Inside a Vehicle (Brake lights stay on) (CONTINUED) 07 Should a ’24 Crosstrek/Impreza come in with a concern of brake lights on all the time, inspect for window tint on the rear glass, and water intrusion in connector Db11. As a reminder a vehicle should always be inspected for anything aftermarket. Aftermarket window tint may not seem like it could cause problems. However, similar water intrusion concerns directly connected to window tint installation have been seen from time to time when the water application is excessive during installation. Continued on the next page April 2023 TechTIPS Page 7 of 16 12 Condensation in Headlights and Taillights There has been an increase in replacement of exterior lamp assemblies due to condensation build up. This condensation often occurs due to a temperature differential caused by the seasonal temperature and the sun. It is important to note that this is a normal condition and parts should not be replaced for this concern. It is more common to see this during late fall and early spring. TSB 07-59-07R covers this topic and details the cause for this. From page 2 of TSB 07-59-07: Continued on the next page April 2023 TechTIPS Page 8 of 16 Eyesight Camera Replacement and Programming U1C00, U01046, B28A2, B28A1, U1P07, U1P08, U1C07, U1C08 15 Techline continues to receive calls related to issues after replacing or swapping an Eyesight camera for testing. Any time a module is replaced in a vehicle it is critical to read and perform all the installation directions in STIS for that vehicle. The programming needed varies depending on year and model. If the correct installation and programming steps are not followed it is possible that there will be new DTC’s after installing a new camera, calibration problems or the Eyesight disabled light illuminating. For example, a 20MY Outback does not need to have the “Vehicle Information Registration – Parameter Selection” performed: Continued on the next page April 2023 TechTIPS Page 9 of 16 Eyesight Camera Replacement and Programming U1C00, U01046, B28A2, B28A1, U1P07, U1P08, U1C07, U1C08 (CONTINUED) 15 Compare that to a 20MY Forester that does need the “Parameter Selection” input: When comparing the service manual between models, the steps that need to be followed are different. Always refer to STIS for the vehicle being repaired for all installation and programming steps required. • Refer to the July 2022 TechTIPS that covers Gen 4 Eyesight programming. Gen 4 Eyesight is now included on multiple years and models. The Eyesight camera needs to be registered. Below is the July 2022 TechTIP: Continued on the next page April 2023 TechTIPS Page 10 of 16 Eyesight Camera Replacement and Programming U1C00, U01046, B28A2, B28A1, U1P07, U1P08, U1C07, U1C08 (CONTINUED) 15 It is important to note that for vehicles equipped with Version 4 Eyesight and a Gateway Control Module, registration may be required during stereo camera replacement. Refer to the applied model installation process on STIS for complete instructions. Below is an example of instructions that include the registration process. The registration menu can be found under Immobilizer registration on the SSM. This must be completed before performing the camera adjustment and inspection procedure. • Techline has had situations where the technician has installed the camera but did not follow the correct steps for installation and programming. There is a chance the camera will now be stuck in a “loop”, there is a DTC set, it cannot be cleared, but the calibration cannot be completed either. Refer to the final step listed at the bottom of the “Stereo Camera Adjustment, Inspection”, below is an example of this. The “Camera Initialization” procedure will delete ALL data from the camera. All programming procedures will need to be completed as if the camera is “new out of the box”. Always review STIS for the specific model being repaired as these directions may vary. IT IS CRITICAL TO READ AND FOLLOW ALL STEPS OF MODULE INSTALLATION LISTED IN THE SERVICE MANUAL 20 Solterra Connect Telematics Diagnosis, DCM Activation & Registration The Solterra Connect Telematics system does not function the same way as other Subaru STARLINK Telematics systems. This TechTIP will cover best practices to follow when servicing Solterra Telematics. The most important thing to remember is the importance of contacting Techline when encountering uncertainty or difficulty with Solterra Connect Telematics. We also want to remind Technicians that the best way to ensure they get the information they need to diagnose Solterra Telematics concerns efficiently is to complete QMR’s with a high level of detail to ensure a steady flow of information to the field. Continued on the next page April 2023 TechTIPS Page 11 of 16 20 Solterra Connect Telematics Diagnosis, DCM Activation & Registration (CONTINUED) The most significant difference with Solterra Telematics is that it is an opt-out, always-on Telematics service. Even when a customer is not subscribed and the satellite icon is not illuminated on the dash, the Technician can push the Solterra Connect button and reach an operator. Technicians should use this service, identify themselves as a retailer Technician testing Telematics operation and request the VIN and GPS location of the vehicle. Successfully connecting to an Operator and getting the requested information is an excellent first step for diagnosis or after a repair to confirm a correctly functioning Telematics system. After completing a test call, Technicians must utilize the Global Tech Stream (GTS) “Health Check.” This check provides much more data than the SSM4 all-system scan. Review the Health Check results by verifying there are no current Telematics or Infotainment DTCs, confirm that all modules are communicating and then review Telematics and Infotainment ROB data. Telematics operation in Solterra differs significantly from that of Starlink. Technicians applying Starlink operating and diagnostic principles to Solterra Connect Telematics will be quickly misled. The Solterra service manual and the Technician Reference Books available on STIS are the Technicians most valuable tools when trying to diagnose Telematics and Infotainment concerns. As with any new resource, there is a learning curve to mastering its use. If a Technician has difficulty finding the information they are looking for, feel free to contact Techline or your DSQM for assistance. There have already been Solterra DCM replacements performed by retailers. Initial analysis indicates that these DCMs were not the root cause of the customer concern. A review of the diagnostic method used by the Technicians indicates that Subaru STARLINK Telematics principles were utilized in the diagnosis. It took a lot of work for Technicians to find the information they needed to successfully diagnose the customer’s concern. One of the most critical pieces of information to find was the DCM Activation and Code registration procedures. These must be performed when installing a new DCM. Below are the steps to find this information for reference. Please note this is not an endorsement for DCM replacement but instead is presented as a lesson for the correct diagnostic and replacement methodologies regarding Solterra Connect Telematics. After opening the Service Manual for Solterra, follow the click path shown below. General SETUP  WHEN REPLACING OR… WORK PROCEDURE Scroll down to find “DCM (telematics transceiver)” in the listed parts. Continued on the next page April 2023 TechTIPS Page 12 of 16 20 Solterra Connect Telematics Diagnosis, DCM Activation & Registration (CONTINUED) DCM Activation Continued on the next page April 2023 TechTIPS Page 13 of 16 20 Solterra Connect Telematics Diagnosis, DCM Activation & Registration (CONTINUED) Code registration The Code registration chart shown above indicates that registration procedure “9” and “10” need to be completed when installing a new DCM. Continue to scroll down to find those procedures. Continued on the next page April 2023 TechTIPS Page 14 of 16 00 STIS New Releases ITEM CODE ITEM TYPE TITLE CREATED DATE 17-18-23 Accessory Installation Guide Air Bag Curtain Module Mountin… 8-May-23 12-249-23 Technical Service Bulletin Cleaning of Painted Surfaces A… 5-May-23 15-282-21R Technical Service Bulletin STARLINK Remote Engine Start (… 4-May-23 07-210-22R Technical Service Bulletin Hybrid Battery / High Ambient … 4-May-23 07-209-22R Technical Service Bulletin EyeSight® Reprogramming DTC B2… 4-May-23 15-256-19R Technical Service Bulletin FOTA (Firmware Over-The-Air) R… 2-May-23 TKC-20R Subaru Product/Campaign Bulletin Takata Front Passenger Airbag … 2-May-23 TKB-20R Subaru Product/Campaign Bulletin Takata Front Passenger Airbag … 2-May-23 TKA-20R Subaru Product/Campaign Bulletin Takata Front Passenger Airbag … 2-May-23 F0010FN000 Accessory Installation Guide 2024MY Crosstrek – Window Defl… 2-May-23 L101SXC005 Accessory Installation Guide 2019MY Ascent – Trailer Hitch … 2-May-23 15-247-19R Technical Service Bulletin Harman Navigation “Route Calcu… 2-May-23 WRC-23 Subaru Product/Campaign Bulletin VDC control module reprogrammi… 2-May-23 WRD-23R Subaru Product/Campaign Bulletin 12V Inverter Connector Corrosi… 2-May-23 16-132-20R Technical Service Bulletin Diagnostic Information for All… 27-Apr-23 15-308-23 Technical Service Bulletin Diagnostic Information – Testi… 27-Apr-23 15-305-22R Technical Service Bulletin Reprogramming File Availabilit… 26-Apr-23 15-293-22 Technical Service Bulletin Remote Climate Control Operati… 26-Apr-23 16-140-23 Technical Service Bulletin Judder Concern During Low-Spee… 26-Apr-23 TIPS0522 TechTIPS NewsLetter 2022 May TechTIPS Newsletter 26-Apr-23 WRI-23 Subaru Product/Campaign Bulletin Safety Recall/STOP SALE – Stop… 26-Apr-23 11-204-23 Technical Service Bulletin PCV Hose Design Change / Odor … 25-Apr-23 L101SXC005 Accessory Installation Guide 2019MY Ascent – Trailer Hitch 25-Apr-23 H001SAN001 Accessory Installation Guide 2020MY+ Legacy / Outback Remot… 25-Apr-23 J501SFN250 Accessory Installation Guide 2024MY Crosstrek Wilderness – … 25-Apr-23 F541SFN000 Accessory Installation Guide 2024MY Crosstrek – Moonroof Ai… 25-Apr-23 SOA843X036 Accessory Installation Guide 2024MY+ Crosstrek – Adjustable… 25-Apr-23 SOA843X036 Accessory Installation Guide 2024MY+ Crosstrek – Adjustable… 25-Apr-23 SOA843X026 Accessory Installation Guide 2022-23MY WRX – Fixed Cross Ba… 25-Apr-23 SOA843X026 Accessory Installation Guide 2022-23MY WRX – Fixed Cross Ba… 25-Apr-23 L101SFN000 Accessory Installation Guide 24MY Crosstrek (all Trims) – T… 25-Apr-23 L101SFN000 Accessory Installation Guide 24MY Crosstrek (all Trims) – T… 25-Apr-23 J131SXC000 Accessory Installation Guide 2019-24MY ASCENT DOOR SCUFF PR… 25-Apr-23 Service Diagnostics 2024 Legacy/Outback Service Ma… 24-Apr-23 All revised publications are highlighted in yellow. Continued on the next page April 2023 TechTIPS Page 15 of 16 ITEM CODE ITEM TYPE TITLE CREATED DATE H1010FN210 Accessory Installation Guide 2024MY Impreza/Crosstrek Wirel… 24-Apr-23 H1010FN200 Accessory Installation Guide 2024MY Impreza//Crosstrek – Wi… 24-Apr-23 15-307-23R Technical Service Bulletin Discontinuation of SUBARU STAR… 24-Apr-23 15-309-23 Technical Service Bulletin Procedure for Infotainment Con… 24-Apr-23 WRB-23R Subaru Product/Campaign Bulletin Telematics Data Communications… 20-Apr-23 15-304-22R Technical Service Bulletin Procedure for Techline Infotai… 19-Apr-23 F6010FN000_OM Owner Manual 2024MY Crosstrek and Impreza R… 18-Apr-23 All revised publications are highlighted in yellow. Continued on the next page April 2023 TechTIPS Page 16 of 16 *** Now you can e-mail your TechTIPS input and suggestions to: tech@subaru.com *** SUBARU TECHLINE Monday – Thursday 8:30 am to 7:30 pm Hours of Operation Friday 10:30 am to 5 pm and Saturday 9 am to 3 pm This is your chance to offer suggestions for use in future issues of TechTIPS! Make sure that if you e-mail us, you place in the subject line of your e-mail “For TechTIPS Newsletter”. Thank you! Model: Year: VIN: Description of situation encountered: Your suggestion for repair procedure, product improvements, etc.: Please attach separate sheets, if necessary. You may also want to include Service Manual diagrams or references, or your own drawings to assist in describing your suggestion. All information submitted becomes the property of Subaru of America, Inc. Permission is granted to Subaru of America, Inc. to print your name and suggestions in TechTIPS and other Subaru of America, Inc. publications. Mail items to: PO Box 9103; Camden, NJ 08101-9877. Your Name: Signature: Dealer’s Name: City: Date: Dealer Code:

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