Accessory Trailer Hitch L101SAJ001 Receiver Tube Issue – 2010+ Subaru Outback

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Bulletin Number: 12-153-13; Date: 05/20/13 Page 1
INTRODUCTION
This Bulletin advises of a potential quality issue with the Genuine Subaru Accessory Trailer Hitch,
part number L101SAJ001. The issue involves the inside dimensions of the receiver tube. Customers
may have trouble fully installing either the trailer hitch ball mount and / or the hitch mounted bike
attachment into the receiver far enough to allow the hitch pin to be inserted.
IMPORTANT: Should a customer report difficulty installing the trailer hitch ball mount or the trailer
hitch mounted bike carrier, the trailer hitch must be replaced under warranty. Do not attempt to sand,
file, de-burr or in any way modify the hitch ball mount, hitch mounted bike carrier or the inside of the
receiver tube.
COUNTERMEASURE IN PRODUCTION
Once current warehouse inventory has been inspected and dealer shipments resume, another
announcement will be posted to Subarunet. Labels with a green dot as shown above have been
confirmed OK to install.
PART INFORMATION
IMPORTANT: If you have any stock of the part number L101SAJ000 in your inventory, these kits
are OK to sell and do NOT need to be returned. Only part number L101SAJ001 is affected.
NUMBER: 15-163-13
DATE: 05/20/13
APPLICABILITY: 2010MY and later Outback Models
SUBJECT: Accessory Trailer Hitch L101SAJ001
Receiver Tube Issue
SERVICE BULLETIN
ATTENTION:
GENERAL MANAGER q
PARTS MANAGER q
CLAIMS PERSONNEL q
SERVICE MANAGER q
IMPORTANT – All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
Continued…
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles, or
to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how
to do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
SUBARU OF AMERICA, INC. IS
“ISO 14001 COMPLIANT”
The international standard for excellence
in Environmental Management Systems.
Please recycle or dispose of automotive
products in a manner that is friendly to our
environment and in accordance with all
local, state and federal laws and regulations.
Bulletin Number: 12-153-13; Date: 05/20/13 Page 2
SERVICE PROCEDURE / INFORMATION
We request dealers to return any inventory of L101SAJ001 which may be in inventory to their
facing warehouse. Once the number of hitches in inventory has been identified, contact your
Parts Information Coordinators with the quantity and a return will be entered for you. Any freight
expenses incurred for returning these hitches can be claimed using normal reimbursement procedures.
WARRANTY / CLAIM INFORMATION
For vehicles within the Basic New Car Limited Warranty period, this repair may be claimed using the
following information:
LABOR DESCRIPTION LABOR
OPERATION #
FAIL
CODE
LABOR
TIME
Trailer Hitch R&R B054-091 ZCT29 0.5

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