|APPLICABILITY:||2014-15MY XV Crosstrek Hybrid (HEV) Models with Fujitsu-Ten (F10) SD Navigation / Audio System|
|SUBJECT:||Audio Volume Level Drops While Driving|
This bulletin provides a service procedure to address a customer concern of the audio volume level decreasing when slowing the vehicle from speeds above 25 mph by applying the brake. The condition occurs when listening to an FM radio station that is exhibiting poor to moderate reception. The cause is radio frequency (RF) “noise” coming from one of the HEV components located under the trunk floor intermixing with the weak radio signal and causing the automatic speed volume control function of the audio unit to activate in error.