Display / Touch Screen “Soft Keys” -Delayed Response – 2017-2020 Subaru

NHTSA ID Number: 10168574

Manufacturer Communication Number: 15-233-18R

Summary

This Service Information bulletin provides a procedure to use for addressing a customer concern of a delayed or slow response when using the soft keys on the touch screen of the audio / navigation head unit.

 

12 Affected Products

Vehicles

SUBARUeBay logoASCENT2019-2020
SUBARUeBay logoCROSSTREK2017-2020
SUBARUeBay logoFORESTER2019-2020
SUBARUeBay logoIMPREZA2017-2020

 


INTRODUCTION:

This Service Information bulletin provides a procedure to use for addressing a customer concern of a delayed or slow response when using the soft keys on the touch screen of the audio / navigation head unit.

 

MATERIALS REQUIRED:

  • A CLEAN (preferably new), soft micro-fiber cloth or towel
  • Aerosol can of “Sprayway” -brand, Ammonia-free glass cleaner, available at most major retailers and home improvement stores
Ammonia-free glass cleaner

 

 

SERVICE PROCEDURE / INFORMATION:

REMINDER:  Customer satisfaction and retention starts with performing  quality repairs.

IMPORTANT CAUTIONS:

    • DO NOT spray the glass cleaner directly onto the display screen.
    • Do NOT use a cotton towel or shop cloth which can easily scratch the display screen.
  • Always confirm the protective film has been removed from the display screen.
  • Apply the glass cleaner to the CLEAN micro-fiber cloth.
  • LIGHTLY wipe the display screen to remove any dust or dirt until clean.


NUMBER: 15-233-18R
DATE: 08/29/18
DATE: 11/15/19

https://www.nhtsa.gov/recalls?nhtsaId=10168574
https://static.nhtsa.gov/odi/tsbs/2019/MC-10168574-0001.pdf

 


NUMBER: 15-233-18
DATE: 08/29/18

https://www.nhtsa.gov/recalls?nhtsaId=10145077
https://static.nhtsa.gov/odi/tsbs/2018/MC-10145077-9999.pdf

 


 

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Last update on 2026-05-27 / Affiliate links / Images from Amazon Product Advertising API


 

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