NHTSA ID Number: 10168574
Manufacturer Communication Number: 15-233-18R
Summary
This Service Information bulletin provides a procedure to use for addressing a customer concern of a delayed or slow response when using the soft keys on the touch screen of the audio / navigation head unit.
12 Affected Products
Vehicles
INTRODUCTION:
This Service Information bulletin provides a procedure to use for addressing a customer concern of a delayed or slow response when using the soft keys on the touch screen of the audio / navigation head unit.
MATERIALS REQUIRED:
- A CLEAN (preferably new), soft micro-fiber cloth or towel
- Aerosol can of “Sprayway” -brand, Ammonia-free glass cleaner, available at most major retailers and home improvement stores
SERVICE PROCEDURE / INFORMATION:
REMINDER: Customer satisfaction and retention starts with performing quality repairs.
IMPORTANT CAUTIONS:
-
- DO NOT spray the glass cleaner directly onto the display screen.
- Do NOT use a cotton towel or shop cloth which can easily scratch the display screen.
- Always confirm the protective film has been removed from the display screen.
- Apply the glass cleaner to the CLEAN micro-fiber cloth.
- LIGHTLY wipe the display screen to remove any dust or dirt until clean.
SEOCONTENT-START
APPLICABILITY: 2017-20MY Impreza
2017-20MY Crosstrek
2019-20MY Ascent
2019-20MY Forester
All above models with Harman 8” Touch Screen
Display Audio or Navigation Equipped Audio Units
SUBJECT: Display / Touch Screen “Soft Keys” -Delayed
Response
IMPORTANT REMINDERS:
- SOA strongly discourages the printing and/or local storage of service information as previously released information and electronic publications may be updated at any time.
- Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
- Always refer to STIS for the latest service information before performing any repairs.
SEOCONTENT-END
NUMBER: 15-233-18R
DATE: 08/29/18
DATE: 11/15/19
NUMBER: 15-233-18
DATE: 08/29/18
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Invisible Glass Premium Glass Cleaner Aerosol Spray, 19 oz (Pack of 2)
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Bestseller No. 2
Windex Automotive Car Glass Cleaner Spray, 23 oz
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Bestseller No. 3
Invisible Glass 92164 Premium Glass Cleaner Spray for Car Windshields and Windows, Automotive and Home Window Cleaner, Streak-Free, Ammonia-Free, Tint-Safe – 22 fl oz
- RESIDUE FREE: The Invisible Glass CLEAR DRY formula contains no streaky soaps, scents, or dyes leaving absolutely ZERO residue on your glass.
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Bestseller No. 4
Sprayway Glass Cleaner Foaming Aerosol Spray, 19oz, Pack of 2 | Ammonia-Free, Streakless, Fast-Acting | Cleans & Polishes Glass Surfaces | Fresh Scent, Removes Fingerprints, Dust, Dirt, Smoke Film
- Can be used on all glass surfaces
- Removes fingerprints, dust, dirt and smoke film
- Streakless with fresh fragrance
- Foaming action
- Ammonia free
Bestseller No. 5
Chemical Guys, Streak-Free Glass & Window Cleaner for Tinted Windows, 16 oz
- STREAK FREE GLASS CLEANER (CLD30016) – Professional-grade formula cleans glass, windows, and mirrors without streaks or residue, leaving crystal-clear visibility on automotive and household surfaces.
- SAFE ON TINTED WINDOWS – Ammonia-free formula is safe for factory and aftermarket tints; cleans without damaging delicate coatings on tinted or treated glass.
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- EASY SPRAY AND WIPE APPLICATION – Spray directly onto the surface or a microfiber towel, wipe clean, and buff for perfect clarity in seconds.
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